Pulte Homes Reviews

The only bright spot was Tim the construction manager. He was fantastic to work with and a real professional. The subs used in our development were the worst I have seen. (This is our 3rd build - plus one rebuild after hurricanes. Paint on the floors, walls not level and/or straight, paver contractor was horrible, electrical problems throughout the house and more. I would never build with them again, nor would I recommend Pulte or their sister companies to anyone.

Final product was not in good shape. Entire countertop has to be replaced due to chips and wrong cutouts around cabinets. New HVAC installed in the wrong place, TWICE. One HVAC sounds like it is blowing up when it starts and stops. Upgraded ceiling fan in family room installed 15 feet in the air with pull chains. Seriously? Pulte mortgage continued to hound us for documents when we hadn't even sold both our homes. Work order placed for 10 various items on Oct 3rd. Have reached out countless times with no response. It's now Oct 26th. Wouldn't pick this company again or refer it to others. ... More

unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far

We love the house location and design. The problem we have with Pulte is that it is the most unethical company I have ever done business with. If we brought up any issues during construction we were always told that is the way it's supposed to be. We were lied to repeatedly during the construction process. If you truly cared about my opinion I believe you should have listened during the construction process.

Pulte decides when the buyer has a walk through, even if the buyer isn't available. There is no recourse or anyone to receive your requests to simply attend your own buyer walk through. Pulte will change your inspection dates to meet their schedule. Now I have a workmanship issue and no one from Pulte customer care will respond. Go ahead, try to find people from Pulte on the internet. Imagine if you have a problem. You can't find anyone to call. They'll call you every day when you are buying, but can't return a call for poor workmanship.

Pulte homes, St. Augustine, FL division did not deliver the home on time, did not make sure all the issues found in the pre walkthrough are addressed by the closing date. The post sales support team is not even responsive. No progress on the issues raised during the final walkthrough nor any communication on their plan in addressing the issues raised. This division is only interested in making the sale and making the money. They are least bothered about the customers or their satisfaction. They have a few good employees that certainly want to help the buyers. But the rest of their culture from top to bottom is careless towards customers. I highly suggest to stay away from Pulte homes, St. Augustine, FL division. ... More

A painful experience, it was unorganized, and A LOT of miscommunication between EACH department making it a pain in the butt to go through. Terrible communication, they were not able to communicate with me, and terrible communication to the construction manager, customer service manager, etc. We were NOT informed when we were allowed to hire an inspector. I heard from other Pulte Homeowners that they were also not able to hire an inspector prior to closing. Super sneaky and unprofessional behavior. When I received my house, it came with A LOT of issues, that were NOT addressed until it got taken up to CORPORATE. Very unsure of purchasing a Pulte home again. ... More

Starting out very discouraged with our Pulte experience. We had items that needed to be corrected that project manager said would be corrected after closing, which are still pending and he never followed up to complete tasks. Porter Potty was was placed on edge of grass asked field manager about it he said it wasn’t dead and it would come back, it didn’t, customer care said because it is grass it is not covered under warranty even though this is something that should be on the field manager. On day of closing there was debris, nails and broken glass where dumpster was, which showed very little in professionalism to hand off property to us. Customer care has been responsive and very pleasant to speak with , but we are still waiting to fix issues. Pictures are available on request on issues that still exist. ... More

Booked home on 11/21/2021. Initially promised build time was 12-15 months. But they took their own time of 20 months to construct and finally gave a closing date of 6/28/2023. The delay itself is a problem but I can understand it. But the house is not in a closing condition on 6/28/2023. I closed the home as my rate lock is expiring and by that time frankly frustrated with the builder and their responsiveness. They promised to complete pending items immediately after closing but now it's been 6 weeks they don't respond and do not complete pending items. Very much frustrated and disappointed with Pulte. You cannot trust their words, and their responsiveness is very bad (I want to give less than 1 rating which is not an option above). The quality of workmanship & materials is ok. Fould a lot of issues within a week of occupying the home. Some are very so bad that I don't have words to explain. (Ex: The tissue holder in the commode are of different sizes in bathrooms and the tissue roll does not fit in them). Very much disappointed with Pulte. Dint expect this after waiting for 20 months. Literally, have to follow up for each and everything. My experience with Pulte is very bad. ... More

If you are looking to be fully informed throughout your home buying experience then think twice about Pulte. We were told we could not speak to the construction manager throughout the home build. We were told everything had to go through the sales agent. This was a nightmare. We had asked for sample tiles in the beginning and never received them until a few weeks from closing. The sales agent was pushy when it came down to the down payment and even forced us to wait three days to sign our contract because they had hit their sales number for the month. The only good part of the process was Pulte’s mortgage department, they were great. ... More

Poor quality of equipments, HVAC and AC had major issues, my tenant keeps complaining of this stuff. My intention of buying a new property was to ensure I don’t face such petty electronic issues, but Pulte made it happen. I don’t think I’ll buy another Pulte property and will inform my acquaintances too if my experience.

Was promised a finished home and threatened with penalty if we didn’t close on time. Closed on time, but home wasn’t finished. Moved in without appliances being in place. Living at residence for a month and house still isn’t graded and is covered in mud. Several things not completed during last clean - basement not cleaned, nails and debris left on roof. Not a great experience.

Purchased a spec home where most choices were already made, although I was allowed a couple of options. I requested to add a saltwater pool, got a pool but was chlorine pool, now have to pay an additional $2,000 to convert it. Was also told that I would have glass insert front door, and glass office doors, of which I got neither. Make sure to go line by line on what you are getting and what is agreed to, after the fact as they were building the house, I was told what you agreed to with the salesperson is NOT on my build list. Feel completely misled by the purchase process. I have now been in my home for about 2 months, I still have blue painters tape where items are still waiting to be completed, disappointed that I am still waiting for items to be repaired / completely properly. The process to get the items on the punch list done is not easy, poor follow up. Overall, I believe the house will be nice when completed, but my advice, make sure you are in complete agreement with what you are getting, when it will be done, and when repairs will be fully completed. What was supposed to be an exciting, fun experience has left me with some negative feelings on the process. ... More

Our experience with the sales office and design center was very good. However, from the moment the building process began we discovered somethings were not the same as discussed in the sales office. We were not advised that outdoor kitchen pre-wire was an option, even though we requested it. We found no issues in the block and framing process when building our home, but when the wall went up it appeared that all hell had broke loose. We found almost every door in the house had a measurement issue, large gaps between doorframes and walls, builder had to use quarter round to correct the problem (recommended by the buyer) We had the worst experience with Pulte Builders, we felt there was no commitment to satisfy the buyer and we had to fight to get every in-correction corrected. Every peace of hardware in the house was wrong, the master bath tub wrong, the appliances were wrong, the crown molding wasn’t going to be installed until mentioned during our walk through, several internal doors were damaged, damaged tile flooring, pocket doors wasn’t functioning properly( still today) tub in upstairs bathroom doesn’t drain properly (still today), bathroom and kitchen cabinets not installed properly, rails were not properly stain(still today), caulking around baseboard instead of quarter round(still today), front door damaged(still today), pendants installed unevenly, and raised area at garage door retains water. These were things that were most noticeable and disturbing. ... More

Initial delay in the lot being released resulted in a 100% increase in the price for that lot. Disclosures of requested information was incorrect; we purchased the home and lot “virtually” due to the pandemic. This service was offered to us however the Builder (or builder representative) was not prepared to handle that as inquiries that we made were incorrectly answered. We did not realize this until after the closing when the obtrusive noise from a “commercial chiller station” was evident (not only outside but INSIDE the home as well). We inquired of this prior to the agreement being signed and were given misinformation. The “Pre-signing” walkthrough was done in a rushed manner and when we asked for items to be addressed we were told to go through the “After sales Construction Manager” (Angel); we (and this house) were not given the service or attention to detail that we should have been given. Multiple turnovers of Construction Managers for the build of our home resulted in copious amounts of oversights. For example: we were never given a “pre dry wall walkthrough”, incorrect color grout throughout the entire house, incorrect kitchen island cabinet installed, unfinished walls in “high” areas that we may not have noticed except for the fact that we utilized a ladder (by unfinished I mean missing Sheetrock, thus holes in our walls), kitchen backsplash tile was not installed prior to our walkthrough and was installed only after we mentioned that it was missing, the lanai frame, screens and door installed crooked and misaligned as if the installer had no experience, the lanai door appears to be a castaway as it does not fit and is missing parts, finish paint over the stucco (outside) was never completed and then covered up with mulch, clothes dryer vent not installed, dishwasher not working, electrical circuits “trip” constantly, trim work left uneven and unfinished (again resulting in holes in the walls in those area), paint on walls and trim work left with large “clumps” of residue visible, multiple sheet rock screws visible, dead bugs in the light casing in the garage, inside doors installed crooked and misaligned, outside door requires forced pressure for the lock to engage and conversely necessitates a forceful “tug” to unlock from the outside, 95% of door jamb plates are too large for the cut out that was made (ridiculously sloppy looking), multiple scratched windows, unfinished shower drains, uneven tile work in bathroom showers, uneven and unfinished tile work in kitchen and bathrooms, scratched hardware, incorrectly installed cabinets, inconsistent landscaping as compared to the immediate neighboring home (which is also a new build, same timing as ours). Unfortunately this is only a partial list of items that are to be dealt with. Despite this list the Customer Service Construction Manager (Angel) that we are now working with is trying to make this right for us. Although we are constantly reminded that his work load is large and contractors are busy. Our question is “How could Pulte stand behind the work and close on this house in the condition that it is in”? It is dishonest, disgraceful and lacking integrity. We were cheated out of the experience that we deserved and were expecting. ... More

We brought our first home with pulte. During 2022 we have signed our contract it took over 12 months for the house to finish…Taking more than an year the house came up with very bad finishing no proper cleaning lot of fixes and it’s been 3 months there are still issues when you spend over 500k in Texas it’s a big thing…they reduce lot sizes and they built very quality less houses… Please do some investigation atleast in San Antonio area when your going with pulte.

We closed on our home in early April. We have a long list of blue tape repairs that were not done before closing and are yet to be done. A supervisor has been by and reviewed our problems and has told us that the problems will be addressed. We trust that will happen soon

When my wife and I decided to build a new home, we had lots of excitement and anticipation. Pulte made mention early on of celebration walk just before closing. Unfortunately, that final walk was anything but a celebration. In fact, it became a walk with the building manager to point out a ridiculously high number of details of poor building quality. There were so many details that it became a disheartening experience. I’ve lived in the house for over a month now. The house was supposed to be amazing and it’s mediocre at best. We’re still finding issues from electrical to HVAC to superficial imperfections like paints drips everywhere and missing caulking. Their warranty department leaves so much to be desired and it all comes from the same problem. As interest rates rose and demand for homes dropped, layoffs took place. Two building managers were laid off during the build process. It became obvious that the laborers who actually build the house had little to no supervision leading to a huge number of details that fall way short of expectations. I’m sure warranty administrators were also laid off and those who still have a job are overwhelmed. So like many other companies out there, Pulte put investors and profits so far ahead of having satisfied customers. This review may not ever reach those who can make a difference and nothing may change, but maybe someone will think twice before considering Pulte. I wish I would have. ... More

Contract to closing took 8 months longer than promised. Make sure you’re on site (or have someone on site) weekly to monitor quality. Workmanship is less than mediocre.

Where as we love our new home layout, we are very disappointed with the process and quality of materials. The standard finishes are embarrassingly cheap. When you walk through the models you are tempted to mimic what you see but doing so will cost you many 10’s of thousands more. The sales and construction crew made many promises they were not able to deliver and left a terrible taste in my mouth.

The location was very desirable, but the Quality was not. Expectations for a nearly $400K unit were simply NOT met. The upgrades which were nearly $50K, were done with very little attention to Quality. My expectations for a new build were similar to purchasing a new car, yet this Pulte Townhome offered very little of that. Poor quality was evident in the painting, caulking, trim work. The construction process left the carpet full of construction dirt, despite the claim that it was "deep cleaned". Simple items such as insuring the windows were cleaned, were not completed. I'm now forced to work though Pulte's Warrenty team, for items that should of been addressed prior to completing the unit. In short, very disappointed with the quality, from one of the country's largest builders. ... More

Communication very poor. Drywall finish workmanship very poor.

My experience with Pulte to date. My wife and I arrived late Friday at our new house only to discover the keys provided did not open any locks. (great quality control) The woman in the sales office helped us gain access via the garage, luckily the code was not changed. She then used her master key to unlock the front door. Nine to know they have access to every house in the community. Saturday, we went to the Sales office to inquire about what could be done to get keys. I’m not joking, three agents looked at us dumbfounder, stated they had no idea who to contact and laughed at our situation. Already frustrated my wife and I left and went to Lowes to purchase three new locks, at our expense. Later that week while setting up my office I tripped a circuit breaker that would not reset. I called an electrician who said he had seen this before and proceeded to rewire the outlets because he said there was a short. Within two weeks of moving in I noticed that a tall pine tree on my new property was dead. I contacted Pulte only to be told trees are not covered under any warranty. Pulte sold the property with a dead tree and I feel it is their responsibility to remove this unsafe condition. I will note that I contacted an Arborist who confirmed the tree is dead and should be removed. Pulte last communication was instructions on working with the county for approval to remove the tree. As to responsiveness I had to give one star because they don’t allow negatives. Pulte is totally unresponsive to any issue, and as demonstrated there is no central point of contact where you can go. Pulte’s response – not my job, don’t know who to contact, if you want it fixed do it yourself. Oh yes, Pulte is quick to send you a violation notice because your garbage cans are not far enough back along the side of your house. Received this violation a few days after notifying them about the dead tree. ... More

Finished our home on the agreed amount time. The quality of our home is very poor. Zero supervision of workers and now we’re trying to play catch up to fix our patchwork house. Every time we turn around there’s something else that was done poor or incorrectly. Wouldn’t purchase this home if I could go back in time.

Our overall build process was honestly a nightmare. We had such high hopes knowing friends who have built with Pulte and were so happy, but our experience was quite different. If we weren't on top of things every step of the way, not really sure how the outcome would be. The quality was not there. Time frames were not met. There seemed to be no organization to when and how things were done creating chaos and rework that was redundant. Damage seemed to continually be done that was unnecessary and deliberate, some we had to take care of ourselves after moving in. We were basically our own manager creating the punch lists needed for completion and pushing the process forward. We closed 4 months ago and major items on our closing punch list are still not completed, our home is still not completed. It is disheartening to have such a terrible experience with a company that supposedly has such a good reputation, we felt like they just didn't care. There were so many things to deal with that some we had to just say we'll live with it, but we shouldn't have to. We wanted to feel happy and excited for our new home but instead felt (and still feel) overwhelmed by the issues that currently still exist. As I sit here with a strained back from all of the cleaning and manual labor we ourselves have had to do to make our home livable and presentable, I truly feel saddened that this was our experience, it shouldn't have been. I hate writing bad reviews but this had to be said to hopefully protect other home buyers from the same experience. ... More