Pulte Homes Reviews

Cutting corners seems like the standard.

We are not happy with the delays and lack of commitment to make this process a smooth transition. We have been in this house almost two months and we are still waiting on things to be fixed. The response time is slow and we are constantly being told we are waiting for a response from the vendor. We believe that a builder should have several vendors so that when one is slacking the the other can pick up the slack. The customer should be in this bind. I would not recommend Pulte to a friend or family member!!!!

The contractor I worked with was great and responsive during the build, but the quality and workmanship was far below what is acceptable. If you pay over $500k for a condo, the cabinets should not be the same quality that you find at Walmart. The floor has severe squeaks and the paint job throughout the house is horrible. I am so disappointed in the overall quality.

I would not recommend pandemic building to anyone. While continually being told that COVID was the reason for various issues we experienced, it is not responsible for everything. The finish quality of house is sub-par at best. Sales person was happy to collect his money and move on with no regard for helping address issues. Original project manager no longer with company which is a good thing given the quality of work he let slide. The only bright side at the moment is the new project manager actually seems to care and is looking to actually have the house finished 2 months after we closed.

Handful of outstanding punch list items have yet to be completed, now going on 3 months. Expected better customer service for the price paid for our home.

In the midst of the virus, we understood there would be delays and we were in no rush. We expected a home that was move in ready and that we would find few issues. We were very disappointed to find a lack of professional craftmanship, lack of attention to detail and low quality of materials used (paint, windows, cabinets). The home was far from acceptable when they scheduled the final walkthrough and we delayed the closing. After the rushed closing, we had the entire inside of the home repainted because the flat paint could not be touched without leaving marks. After more than a month, we still have issues with the windows, sliding glass door and screen, cabinets and bathroom sink/counter top. Pulte has set up a customer service process to address the issues, but it is very disruptive to our lives when we have to wait for the repair people to come and sometimes they never show and have to be rescheduled. We really like the location and floorplan of our home, but feel Pulte could have managed the process better and followed through with the quality build we expected. ... More

Home not near complete at closing. Poor quality, poor service, regrettable experience. Pulte can do much, much better.

I thought about my response for a while. I took time to settle into my home before writing the review. Overall, I believe that either Pulte used subpar workers or workers that did not respect the population for which the homes were built. The shortcuts in the units are apparent, from the nails sticking out of the carpet (my daughter, my dog, and I have stepped on the nails; they puncture the skin), the shotty trim that meets the flooring, the air filters are filled with dust from construction, the extra holes and bulging spackle on the sheetrock that show through the paint. The horrible paint job and the hassle of trying to get through the punch list. Every neighbor that I have met has expressed similar concerns. Also, the property is filled with debris, old furniture around the trash bins, and garbage that missed the trash has been in the same place since I moved in early February. I plan to reach out to the homeowners association however, it is apparent that the grounds are not being monitored, or again, the person in charge does not care. I am happy to be a homeowner but disappointed in the attention to detail. Regardless of the home being an affordable housing unit, this is still a big ticket purchase. ... More

Sales team is worst team you can get . Even build manager was rude. Pulte mortgage team was also worst. Had terrible experience. Best part was after build manager left they assign new build manager (Mark) and he was best and did help great in everything towards closing.

Had a bad experience with being closed before YE, to benefit Pultes books, but not our first home buying experience. The actual closing and mortgage process with Pulte was great! But moving day, the house was filthy, mismatched matte/gloss spots throughout interior, and the list of things that were to be completed hadn’t even been touched. It’s now been almost 2 months and 3/50 things on the list have been completed, but poorly so they need to be redone (e.g., wrong paint and missed spots again, scratched pocket door during install, etc.). Our neighbors have had okay experiences but nothing like the laundry list that we still have. And, their houses were clean when they moved in. You know it’s bad when your neighbors are saying, “we couldn’t believe they closed you…”. ... More

Just moved into my new house a month ago. Pulte was VERY motivated to get my house done for their quarterly numbers. They moved heaven and earth to get my house done be Dec 30th. The past few weeks though have been hard to get ahold of my contractor, issues are still outstanding, and I sometimes get a timely callback. It’s like once you sign they don’t really care too much. Walls are crooked that have to be fixed. Doors don’t align. Wind can be heard inside the house by the vent flaps. The outside of my house has stucco issues that aren’t fixed. A hole in my new backyard wall just appeared. And it’s on me to contact Pulte for everything, only to have the ball dropped every time. It’s exhausting working with them. My suggestions after I’ve been through this process: scrutinize everything. Never sign documents without sleeping on them. Take a microscope to walkthroughs. Say “no, that’s not good enough sorry” more. You must advocate for yourself strongly - Pulte is only in it for themselves and are not the true partner they advertise as. There are 20 houses around me getting attention and I’ve asked my contractor 4 weeks ago for the walls in my shower to be smooth and with no holes. No response. Prepare yourself. ... More

Quality of the end product is terrible. When you provide feedback you get yelled at and ignored most of the time as if you have no say. Very poor customer service. Field manager acts as if he is doing you a favor when you approach him with an issue. The contractors make many mistakes and skip important steps in all aspects of the building, if you are not versed in construction you will miss serious issues they create. Very sad!

None to share since experience was not good.

I haven’t reported issues, yet. I am on the first floor with what I was told single hung windows and I am freezing. Blinds and shades didn’t help much. I don’t understand vents in the ceiling when everyone knows heat rises. I wish with all my heart I could write you a great review.

Not at all satisfied with the quality and workmanship of the house. The outside patio/deck slope/gradient does not allow rainwater to flow out, this causes stagnant water on the patio, which could produce mold. The front concrete/cement is breaking. The worst and fearful thing is that the upper portion of the house shakes when we run the washer and dryer. The hardwood floor is chipping off. The gutter from roof was broken at the time of closing. The light bulbs started going out soon after we moved in. The garage door makes unusually high noise. There are nails all over the place, during first month we had 4 flat tires. ... More

If you have questions about the building of your home this is not the builder for you. There doesn't seem to be any upper management and no escalation process when there is an issue. Everyone goes silent. The finish work is poor.

First day moving into a new home we found out HVAC system was turned off due to bad circuit breaker and this is during peak winter. Also found door bell does not work. This is bad I did not expect this from Pulte builders. I dont know what else I will find out more in the future. I think quality of materials worsened.

This was not our first experience with new construction which is why we do appreciate that our home was well built. But the demeaning manner in which Pulte treats its customers is appalling. They can delay, delay, delay and lie about the reasons but fine you $500 a day if you can't make the closing date they finally are willing to show up to. Post-sale, the responsiveness to repair issues has been inconsistent. Problems that they have addressed were properly resolved. But there is little communication on open items

From start to finish we encountered numerous problems. Most being the lack in quality of workmanship. It’s a shame a home owner has to point out problems multiple times and almost harass the company to get anything done. Then when it is done, it still isn’t done properly and we have to once again make a point to show their imperfections. As I understand we are still living through a pandemic and will continue to be for a while now, the excuses we’re getting old and frustrating.

Numerous issues after the fact and communication issues with Warranty. Especially victor

The whole process with pulte has been a struggle from the get go, there was a lack of communication throughout the process and many questions that we asked to get answered that were not. After moving in we have had many issues with the home just within the first month and as of now the value of the home we paid for does not seem to match the quality expected.

Not a great experience

The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.

Slow turnaround for many homes unfinished areas

You do not have a builder, you have a scheduler.