Pulte Homes Reviews

Just a month and the floors and separating, floors creaking, lame response from the construction manager when asked about any issues. The backsplash is totally unprofessional. Just splashed some grout and tiles. Looks super ugly. Cabinet doors falling apart. Noisy exhausts. Overall not at all impressed with the quality of the build. All that the construction manager was interested is in the post closing survey.

Let’s see, where to begin…. First of all, it took 1 year and 2 months to build our new home. 2nd: they promised an incentive bonus to consider using Pulte Mortgage. Then, the initial interest rate offer was 7.75%. We went with another lender for 5.25%. Then, the wood for our home sat in the rain for months and then got mold. Then, we dealt with a leaking roof for a month. Then, a leaking wall while the drywall went in. They had to repaint our walls and baseboards twice. We were delayed by 3 months for closing. Even today, 2 months after closing, certain details of this expensive home are not completed. There was a package of donuts stuck in our oven hood which was only discovered because it wasn’t working at final inspection. Our front door opens in the wrong direction and still doesn’t lock correctly. Our closing was delayed by 2 weeks because the work wasn’t done. The outside lights were different colors of white lights. The pool setup for chemicals has been incorrect. Now, it’s difficult to get Communications and responses from Pulte. ... More

We are 45 days post closing with still a lot of tickets in progress. With the rate of turnover at Pulte it makes it hard to get our stuff completed and communication is horrible. It's been a lot of talk.

As a publicly traded company, I would expect better quality.

Some items are half complete, Pulte to ensure all items are working fine before handing over, For eg, Irrigation systems are not working fine in almost all houses closed, Lot of heater/AC issues. Paid upgrades are not done in some cases.

I did not have the best experience with Pulte, after signing the contract in May of 2021, with them saying we should be in by March of 2022. We did not move in until December of 2022. Waiting over 19 months for a home build in a very volatile market was not how it was supposed to be. Interest rates soared since we signed, the market slowed. Did Pulte care? Not one bit, did we get honest answers about what the delays were? Rarely, it took months for them to tell us they had issues with the previous land owner only to say our lots weren't part of that (so why the delay?). This was never explained. So that was the start, finally our build starts and moves rather quickly but not a good quick, large gaps between 2x4's, bowed walls. I point this out and am told "Oh that's just to hold drywall, "should" be fine. Just poor build quality and unmanaged sub-contractors. Had we not been there to see a piece of moldy drywall being installed it would have been closed in the walls only for us to find once we were sick. Missing A/C returns, having to force them to fix the A/C, fresh air vents not where they said they would be. They build the same models over and over why is there so much variation? The list could go on and on. If you're really considering a Pulte home, don't. This house was not cheap and I don't feel it was really build to a high standard. It was built to make money and that's obvious. Note: I did have the home inspected by my own inspector and Pulte did fix what he found but not everything. ... More

Overall, my experience with my recent house purchase from Pulte Constructions was mixed. While the price was budget-friendly and the community seemed promising, there were several design flaws in the house. Specifically, the backyard was not properly graded, resulting in water buildup during rain. Additionally, there was a linen closet space included in the design without plans to actually build one. Additionally, we had an issue with our house's main drain line being clogged, that was identified in the first week of moving. However, the warranty team and construction manager were able to take care of it after closing. The third party who did the pressure test also left the test ball line in the drain. During this year freeze, we also noticed air infiltration in various parts of the house, and we have raised a ticket but have not yet received a resolution from Pulte. On the positive side, our Sales Consultant, Construction Manager, and Warranty Manager were all helpful and responsive. They truly seemed to care about their customers and resolved issues as best as they could. The neighborhood is quiet and family-friendly, with good schools nearby. It's also conveniently located near shopping centers and major highways. The neighborhood is quiet and family-friendly, with good schools nearby. It's also conveniently located near shopping centers and major highways. ... More

Love my home and thankful to have it but the experience with pulte has been poor. The house took way longer to build than initially expected and communication on realistic timelines were poor. Now that we are moved in, I can not get anyone from pulte to get back to me on work orders. I moved into my house on November 7th and 2 months later I have a window that still needs to be replaced, a cabinet shelf that is still missing and nobody seems to know when it will arrive, and a cabinet door that needs replaced - once again no idea when it will arrive. There's nails all over my roof and every time it rains I have to make sure I sweep the driveway before pulling in or out of the garage. The workmanship on my cabinets is TERRIBLE. Tons of flaws and scratches and issues with the cabinets that I paid a premium price for to get white - HUGE disappointment. When I submitted work orders on the pulte website I got an email back saying I should hear from someone in 24-48 hours. I had to call after 3 weeks without a response and then wait on hold for 1 hour to be told the repair portal was down and I was supposed to email my issues to this specific email. Well I did that over a week ago and pulte still hasn't even been in contact with me. Overall my house is very nice, but it appears that once pulte gets your money they don't care about anything else from that point on. I personally wouldn't buy another pulte home or recommend to friends or family. ... More

I'm unsure how Pulte even got the approval to open another subdivision in Zionsville. Issues with organization/communication--and more importantly not owning up to basic responsibilities and failures. If Pulte continues on this trajectory, they will either be bankrupt or if still around under another name.

This is the third new construction home we have purchased. The first two were private builders. They were seamless, simple and the builder was responsive. Our Pulte experience was poor relative to our previous home builds. Pulte is a sales company that happens to build homes, NOT a home builder who cares for your desires in a home. Our home is acceptable and we will enjoy it. To get to that point one must fight for what you'd like in your home and read all the small print. Know that all they want to do is sell you a home, NOT work with your on your needs. Once your home is "complete" it could be months upon months before all the issues are addressed and repared. You must hound them with many messages to get anything done. Construction quality is decent, but not great. There are some sloppy mistakes that you will only notice after living in the home for a while. The people are nice and seem like they do care. It could be an issue with the company and their profit goals at a higher level then the local team. Be your own advocate when working with Pulte as they do what's best for the company, not for you. Trust but verify. ... More

The poor quality of product is directly related to the level of inexperienced sub trades used on Ave Maria Pulte sites. From framing, plumbing, HVAC, to trim finish work, crews with minimal or no experience were used… In fairness, partially due to labor shortages, and contract crews unwilling to travel out as far as Ave Maria, but also due to poor and neglectful site supervisors who’s job it is to manage and oversee sub trade workmanship.

1) Overall communication was bad to get status updates from the builder representative frequently and ended up into escalations. 2) Closing was delayed multiple times despite of multiple follow ups. 3) Quality of the work seemed to be okay before closing but after 2-3 months discovered bunch of issues which were not addressed despite of multiple follow ups over email/phone/text with Customer Care Manager III, CFT, Area Lead :: Georgia Division. Some of the issues were related to gutter, front door air leaks and Pulte doesn't care despite of sleepless nights.

This is my 4th experience with a new build and I would have to say that it was the worst of the bunch. Much of this may the project manager’s blame but a lot of it isn't. Let’s start with the home’s backyard. About 3 months into the build process we were informed that 2ft of our (already small) 10ft yard would be taken up with a retaining wall. This ended up being 5ft of our yard. Plus, around the time that the retaining wall was completed, maybe 5-6 months into the build, they informed me that they would also be putting a railing around the Patio because they didn’t dig deep enough and the patio sat too high. Code necessitated the railing. These changes basically make our small backyard pretty much unusable and completely changed the makeup of our home. It’s like we have a giant condo. On the day of closing our home was barely cleaned. In fact, the cleaners were still in the home when I arrived and were rushing to do a cursory cleaning. They didn’t do a great job and it felt much like moving into a worksite when we did move in a day later. That’s when the real fun started. I think the workmanship suffered because they are building too many homes at once instead of taking the time to build each one correctly. Each home, even other homes with the same model and elevation is done differently. A big issue I had was that an outlet was installed in the middle of a mirror. I checked the other home across the street which is the same home and it was not installed this way. It was installed on the side of the mirror. I realize this sounds small but it isn’t. The way it was installed on my house reminds me of something from the 80’s. No modern home of decent quality does it this way. The warranty team has refused to change it. Another major issue was our gas line outside that moved in and out. The project manager recognized this when we walked through early on but never addressed it. The warranty team did their best to secure it but it still feels pretty lose compared to what it should be. The gas line. Our microwave was hastily installed a day or two before closing. It has never worked. We have been in the home over 2 months now and we still don’t have a working microwave. Instead of Pulte replacing the microwave for us, they have opted for us to work with Kitchenaid directly through the warranty to acquire a part that may or may not exist. Tbh, I don’t know if we’re ever going to have a working microwave unless we shell out the 2k to install it ourself. This isn’t nearly all of the issues we’ve encountered. The list goes on and on but these are some of the more major issues. I would just be very wary when dealing with Pulte. Besides their amazing sales rep, Romina (who has since moved on), and the friendly warranty rep, Jay, I have little good to say about the company. ... More

Follow through and communication poor

Not a great experience buying home with pulte

We were out of state buyers. Our closing date was not flexible. Our house was rushed to finish and the shotty work relected that. I do hope the warranty rectifies the many issues but in my opinion somethings just can't be fixed or in Pulte language caulked!

Worst home buying experience EVER! Pulte is NOT what they used to be 15-20 years ago. There's no care for the home buyer at all. I had a Pulte home built back around 2000 and it was a quality product. My new construction home was thrown up as fast as possible with no care to quality. If I had it to do over, I would have kept looking...

The buying experience was alright, we were disappointed in our inability to select options in our home that were pre selected by the builder. This required us to pay extra for features we would not have chosen and to forgo completion of additional features we would have included. Upon move in its clear that the quality of the build was a lot lower than expected. Craftsmanship is poor and care was not taken durring the buiding and installation process. Neither of our tubs are functional due to cracks caused at installation. Many electrical outlets through the home do not work. Our sod and trees were dead upon move in. We have already needed to request multiple repairs through our home warranty and they are not eager or quick to resolve issues, instead acting like we are a burden. ... More

Extremely disappointed in the quality of workmanship. I wasn't expecting this type of experience because of how highly Pulte is recommended and for the price that was paid for the home. Some of the issues were being addressed right away but then everything stopped when I was transferred to a different point of contact. I had to go through the whole process all over again with some items. Other items the different trades had to be scheduled weeks later to see what needs to be done. One of which said it needs to be replaced throughout the entire house because it was installed wrong, but I have to wait to see if that is going to be approved. This whole process shouldn’t be like this. If something is wrong it should be fixed and fixed correctly. ... More

Did lot of follow up before closing . Still things are pending for fix which was committed on email to be fixed by field manager . Still it’s open . I never recommend anyone . Not sure it’s Pulte management fault or field manager fault or contract fault . No one aware about what they have done what they have to look . Really very very bad experience

Pulte handed over to several vendors for construction. Many individuals are freshets and don’t know basics. They simply experiment on Home. While pulte boast building energy efficient homes, they provided single switch for entire exterior configuration of lights. Engineer don’t want to correct any thing in Rutherford,Fuquay Varina

Entire Glenmore community division was mis managed. Too many open builds, too many management changes. Poor oversight and quality control of trades and the work performed. Good ole boys club on how the builds get completed. Pulte often believes homeowner has no experience with what they are referring too in comments, issues, mfg., quality or trade work. Final closure date moved 4 times and extended another 5 months. Sales staff is lacking accurate info, dismissive, and non-forth coming with information. Communication was extremely poor. Overall, I would not recommend, nor build with Pulte again. Price gouge purchase cost was certainly advantageous for them for the current market, but lacking for the experience, build, and final quality, both in physical home and final land grade for the homeowner. ... More

A roller coaster ride that won't stop and looks like it has not end in site. Communication is not the strongest and is not consistent. You are left in the dark and hoping things are getting done when you are finally updated weeks later. When you review the completed work, you sometimes laugh and wonder how this was passed as Pulte standards. We are 2 months into our new house and still have a long list of items to be completed. The construction manager's manager reached out after we completed our survey and asked what he could help with pending items and has yet to return my call and respond to my text message after replying to his text message. No surprise at all. I would highly recommend to do your home builder research and also talk to other families in the neighborhood before moving forward with one. I know for a fact that our next house will not be Pulte. ... More

Do not close on the house if there are any issues because it is impossible to get them fixed. A lot of promises and no action. Poor quality of workmanship. Higher priced two tones finishes and painting very disappointing, runny water they call it. It looks like every part of the finishing process was rushed. Would not recommend. Too many small issues to list.

We looked at the model homes and loved the quality, features and craftsmanship. But the house we took delivery on did not come close to the same quality and craftsmanship. The details were below my standard of quality and craftsmanship. Waiting for items still to be repaired without any idea when they will be completed.