Pulte Homes Reviews

The building experience was over all satisfactory. The most challenging issue was the outside landscaping, particularly the sod placement. It took 6 weeks after closing to get sod laid. Problem seemed to be the supplier did not have irrigation and could not provide a quality product. We are still battling getting the green space next to our home cleaned up and grass seed planted by the HOA. Weeds and bare spots still linger. The performance of the service department was the best part of the process. We’ve had positive response to issues after we moved in and found various flaws.

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The sales team, the finance and title team, construction manager, and the warranty team have all been an exceptional help providing exceptional customer service and quality support. This high standards of quality satisfaction in all aspects of moving into a Pulte home has built an incredible reputation that places Pulte as a top notch builder in the South Texas region. Thank you all for this great and ongoing home purchasing experience.

I recently purchased a condo and had an exceptional experience working with the team. The sales representatives, Patrice and Andrew, were incredibly attentive and knowledgeable, guiding me through every step with patience and expertise. On the construction side, Dave and Bryan ensured everything was completed to the highest standard, showing remarkable dedication and attention to detail. Their professionalism made the entire process smooth and stress-free. I wholeheartedly recommend this team from start to finish, it was truly outstanding.

I’d rate my experience 5 out of 5 stars so far. The home and community are great, and I haven’t had any issues since moving in. Thanks for a smooth and positive experience!

I'm disappointed with Pulte. Very slow response

Our experience with Pulte in Nottingham Trace was mixed. The home turned out ok but we had to keep reminding them of issues. It was a couple of weeks late which we were able to work around. We were given dates for some things that then never happened when they said. Took over 8 weeks after we closed and moved in to get the yard cleaned up and sod down. Overall the quality could be better for as much as we paid.

Project manager was great until we left his review. After we gave him a good review, he has never returned our calls. We had broken screens we wanted replaced and deep scratches in our cabinets. Loud music all day from the workers, working and banging til way after dark.(10:30pm)Garbage all over from subcontractors even in ponds.There is no maintaining of roads due to construction debris. Most important there are no weather heads on the intake of the furnace inlet on the roof on any of the houses including ours.

Our experience was not the best. We felt pushed and also not heard. We know Pulte is not a custom builder however some of the items we inquired about were brushed aside, not properly addressed and/or we were given wrong information. One of the worst parts of the build was the sloppy nature of the contractors as we pointed out SO many things that needed to get fixed. The day of closing we were told that a ticket was opened to correct all and it's been impossible to get a response from the customer care team to handle ALL the things that need to be addressed. Spening over a million dollars on a home and the product we received is not good. The service and follow up is not good from most of the avenues we tried. We did have 2 decent people help the best they could but had to refer us to customer care to handle and it's been SO painful. We are still waiting for answers and will be sure to discuss this widely with the community and beyond if we cannot get a resolve as it's going on 2 months! The images of our home issues are thick - it's sad. Things are too rushed, many of the contractors are so sloppy, and the overall follow up to correct the issues is SOOOO bad. I hope this survey helps and gets someones attention to get these matters resolved. Walking into a brand new home with a huge stain on your carpet that we were told would be fixed only to still be staring at it 2 months later aggrivates me every time I see it. Again, I hope this strikes someones attention. ... More

my whole experience was so easy, from finding my home to the mortgage and even insurance. fast and easy.

Steve was incredibly responsive to every inquiry my wife and I made about our home throughout the build process. We, as first time builder, were incredibly inquistive about all the details and he was patient and informative at every step. We also appreciated Claires timely responses to questions we hadnt even thought to ask. Both have continually been great even after we closed.

check the workmanship thoroughly before closing

Home quality is very good, price is a bit expensive but its worth it Construction manager Jacob was amazing throughout the building process

Minty fresh house, everything works dandy. Had a few issues, missing screens, small siding tears from a mower, dead tree. All are either fixed or will be. Very thorough walkthrough from construction mgr (3 hours). The interior lights are waaaaaay too bright. 1100 lumen. Like looking at the sun. I hired an electrician to install dimmers & rotating spotlights. Highly recommended to hire one.

From sales, to mortgage application, insurance, design and construction management, and warranty maintenance, all were splendid. The house was built in 4 1/2 months with the latest in technology and design options. Though everybody was great, special kudos go to Tom (mortgage), Hannah (sales), Ann-Mishoe (design), and Shane (construction manager). Wonderful team and best experience ever, but this is still ongoing with attentive and expeditious warranty care after closing.

The construction supervisors were always willing to spend the time to provide updates and answer questions.

Michael (the warranty person) has responded to any of the issues I had with the new house with light speed. Great guy. None of my issues were big but he is my go to guy. Thank you Pulte and thank you Michael.

The sales staff were wonderful and extremely helpful Our site manage who did a system walkthrough was very helpful as well (Wayne) I only have a few issues. The entire house has soft close drawers, except for some reason in the primary bathroom. The cabinet doors are soft close but the drawers are not. The other issue I have is measurements. The rafter joists are inconsistently spaced (at least in the garage so I couldn't hang storage bins, poor craftsmanship there.) Those things aside, we love the house and the neighborhood.

Good finishing home but grading was not done so great

The whole process was seamless and the team at Pulte made everything so easy to do. They were informative and answered all questions. Ensured everything was lined up, ready, and solved any issues that happened before and after closing. I couldn’t have asked for a better experience. Howard has been great from a sales perspective and made sure we were comfortable through the full process. Justin has been the best construction manager I’ve ever worked with. He’s responsive and executes as needed. In a perfect world, these two gents would be training your whole organization.

We chose Pulte Homes based on my personal experience working in the homebuilding industry and their reputation in the market. We were extremely disappointed by numerous issues throughout the construction process and in the end result. We have been in the home for 2 plus months and still have warranty work taking place. This is our 4th new build in Phoenix, and by far the worst experience. Manu of our new neighbors feel the same way, sadly I would not recommend.

Some minor issues here and there, but all in all, good experience.

Decent experience. Personally I expect better for the price paid. The workmanship is pretty good. Overall, I would recommend Pulte, but make absolutely certain they are aware of your expectations… It might do some good.

You’re not just buying a product; Pulte Homes is supporting a real person’s dream. The synergy between the Pulte Homes Team Members far exceeded my expectation.

We started our home buying process with Gisabel, who was very attentive and answered all our questions. We really felt that she went to bat for us and was a great resource through the process if we had any issues with other teams. We started our home build with Kris who provided weekly status updates with pictures included. This was very helpful for us and made us a part of the build process seeing the home go from dirt to completion! We then were transferred to Shelby for the finishing touches, and we could not have been happier with her work! She really took care of every small detail as if it was her own home and made sure that the home was perfect for us. The entire Pulte team at Parkside Trails made the home buying/building process seamless and we could not have asked for a better team! ... More