Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15350 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
15350 Reviews in All Areas
Customer Reviews
Sales team is terrible
- Marcelo P.
- Verified HomeBuyer
- November 03, 2022
- Sudbury, MA
Lack of communication. No clear message.NO estimate closing date.
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 5
N/A
- Rory C.
- Verified HomeBuyer
- October 12, 2022
- Orlando, FL
Overall a very average experience especially after the contract was signed.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 1
Pulte
- Jose M.
- Verified HomeBuyer
- October 05, 2022
- Kissimmee, FL
While Ryan was doing his best. His workers and people hired by Pulte were not good We are still waiting for many items to be finished We closed on August
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 4
Unreliable sales team
- Anonymous
- Verified HomeBuyer
- October 05, 2022
- Wesley Chapel, FL
Sales team is bad at so many levels. 1. No stakeholder management 2. Do not honor the commitments. 3. No updates on the schedules. 4. Didn’t clearly explain all the options.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Not responsive. Said they would act and then they didn't. Constantly had to go back and forth
- Bradley S.
- Verified HomeBuyer
- July 18, 2022
- Clermont, FL
Once you make your decision they lose motivation to do anything. Don't take their word at face value. Check and doublecheck. Because they will tell you one thing and do something different or nothing at all.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 5
Trustworthiness 3
Value 4
Responsiveness 2
Crazy market
- Vijaibabu G.
- Verified HomeBuyer
- May 11, 2022
- Plain City, OH
Not impressed . Pricy . No big space
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 5
Sales kept telling me the wrong closing dates, costing me tens of thousands $ in lodging costs
- Anonymous
- Verified HomeBuyer
- May 11, 2022
- Tucson, AZ
A 7-month delay that cost me almost $10k in temporary lodging, moving trucks and movers, storage units, and repairs to items that were moved an extra time to and from storage. Sales strung me along with faulty closing dates. A design center stipend should have been given yet they offered me nothing after telling me a July closing date but delivery in January the following year!
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 5
Pulte Homes - Pulte Homes - Bay 37 is at a good location.
- Thomas L.
- Verified HomeBuyer
- May 04, 2022
- Alameda, CA
Pulte Homes - Bay 37 is at a good location.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Pulte Homes - Tradespeople were extremely sloppy in their work in all domains.
- George G.
- Verified HomeBuyer
- May 04, 2022
- Rio Rancho, NM
Tradespeople were extremely sloppy in their work in all domains. I was not present for gliding or would not have closed given the issues we saw regarding bad tile work, scratched up cabinets. Fortunately, warranty service/customer care has been very responsive and helpful
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 5
Pulte Homes - Although Pulte has been responsive to addressing the numerous
- Gregory G.
- Verified HomeBuyer
- April 13, 2022
- NEW BRAUNFELS, TX
Although Pulte has been responsive to addressing the numerous issues I have had with my home there are two big problems. First a lot of my time was wasted in getting issues resolved. Second numerous other small annoyances remain but I’m to exhausted to deal with them. I would never buy a Pulte home again. Life is to short.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 5
Customer service, pride in craftsmanship, and me as the consumer were never priorities.
- Jason E.
- Verified HomeBuyer
- March 09, 2022
- Fishers, IN
If you start this process with low expectations, it's not bad. Do not have high hopes in these areas: Excellent communication Pride in craftsmanship Timeliness Customer service is hit/miss Ability to get materials in stock (not Pulte's fault, that's a supply chain issue) Ability to hire quality framers (that is Pulte's fault) Workers paying attention to detail Feeling like you, as the customer, are important. I would also recommend that during the building process, you make site visits frequently. There were many mistakes made and if you aren't there to catch it, it can be covered up by the ...
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 3
Value 5
Responsiveness 2
Pulte will take no responsibility for the mistakes they make
- Anonymous
- Verified HomeBuyer
- February 14, 2022
- Irvine, CA
I've purchased new homes before and this was my first time with Pulte. It was not that great of an experience. They have major communication lagging between their own internal teams. Their Mortgage Group was descent and easy to work with. Construction was always behind which is expected but they were not even ready for initial walk through date. Had to set up a second walk through. Be on top of your stuff as you get close to the closing date cause no one else will be doing that for you.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns..
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
Depends on who you get!
- Charles J.
- Verified HomeBuyer
- February 08, 2022
- Fort Worth, TX
Our homebuying/building experience has been rough, but the more I deal with Pulte the more I can see that it all depends on who you get. We have seen some Pulte representatives be absolutely amazing, while others make you hate life entirely. My only advice if you are moving forward with building a home with Pulte, is to meet all the people that will be involved with your build. If a single one of them don't seem like they are going to be amazing, then run as fast you can! No one that we have meet at Pulte has just been "ok" at there job. They are either the best in the industry or the ...
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 5
Value 3
Responsiveness 2
Pulte Homes - Terrible home buying experience.
- Jeffrey P.
- Verified HomeBuyer
- February 02, 2022
- Columbia, TN
Terrible home buying experience. Would not want this for anyone.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 2
The model home was nice
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Ann Arbor, MI
Everyone seemed nice until they started delaying the date of closure. We had to wait 3 extra months. It feels like the house was rushed. Two days after we moved in, the cloth rack in the master bedroom broke (this had the same amount of clothes that I hung in my apartment) that speaks a lot about quality. Less than a month after move-in, the stairs has cracks already, the drywall in the basement has dents (noticed this on day 1), the vent was not open, had to call them to come fix it, part of the exterior design fell off (still waiting for them to fix it), the guest shower head is falling off ...
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 5
Pulte Homes - Closing date was postponed again and again.
- Xianghu J.
- Verified HomeBuyer
- January 12, 2022
- Novi, MI
Closing date was postponed again and again. Feels like that the closing documents was not prepared when setting up a closing date.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Pulte Homes - don't use their mortgage company and make sure you have a good
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Clermont, FL
don't use their mortgage company and make sure you have a good realtor that keeps on top of everything
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
Pulte Homes - We are a second time buyers with PULTE, experience with oak tree
- Tymur T.
- Verified HomeBuyer
- November 30, 2021
- Fort Lauderdale, FL
We are a second time buyers with PULTE, experience with oak tree was horrible, quality build are bad, house still dirty after we purchased home, paint in every window, floor with paint and dirt, etc
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Pulte Homes - When choosing to build again, it will not be with Pulte.
- Brandie H.
- Verified HomeBuyer
- November 30, 2021
- Forney, TX
When choosing to build again, it will not be with Pulte. The quality of materials aren’t very good. They rush things together. There are still things I’m trying to get fixed in my home.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 3
Our experience with our construction manager was excellent
- Ronald S.
- Verified HomeBuyer
- November 28, 2021
- Galena, OH
The design process is very rushed
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Pulte Homes - The mortgage loan processing was a nightmare!
- Ogbonna A.
- Verified HomeBuyer
- November 04, 2021
- Cave Creek, AZ
The mortgage loan processing was a nightmare! I will highly recommend people think twice before using the Pulte Mortgage Loan financing.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 5
Trustworthiness 2
Value 3
Responsiveness 2
Pulte Homes - Sales was horrible after signing contract meaningless threats
- Joseph G.
- Verified HomeBuyer
- November 03, 2021
- Haslet, TX
Sales was horrible after signing contract meaningless threats about rewriting the contract. Warranty department is non responsive and sent a Warranty call for another home to ours been a month and the issue they caused is still not fixed.
Pulte Homes responded:
Thank you for taking the time to share this feedback with us so we can address it internally. We are so sorry that you had an unpleasant experience at our sales center. We wish you all the best in your new home search.
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Pulte Homes - Very Average quality homes.
- Anonymous
- Verified HomeBuyer
- October 27, 2021
- Garner, NC
Very Average quality homes. Overpriced.
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Pulte Homes - Inspect every step of the way
- Anonymous
- Verified HomeBuyer
- October 27, 2021
- Bradenton, FL
Inspect every step of the way
Pulte Homes responded:
Thank you for your feedback. If you have anymore feedback you would like to share with us please feel free to email us at customersupport@pultegroup.com
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Very difficult to process the final approval.
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- BUCKEYE, AZ
The preaproval was amazingly fast. It made me feel confident that when the time would come to finalize, it would be equally fast. It was not. I couldn't believe the amount of hoops I had to jump though to get this home. I wish I had been warned to spray pesticides to kill off all the bugs that made my home theirs throughout the build process. We had to forego the radiant barrier with no replacement option. Pulte homes was supposed to be energy efficient and now summers will feel a bit more uncomfortable. The tile job quality of the 9k shower isn't up to par. It's uneven. The recessed ...
Pulte Homes responded:
Hi,
This is not the experience we would like for you to have. We would like the opportunity to discuss these issues with you. Please email us at customersupport@pultegroup.com. Thanks ^AH
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
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