Pulte Homes Reviews

Quality of Workmanship, just average! Responsiveness to issue, poor be ready t wait couple of months to have ur issues fixed!! Celebration day do not be overwhelmed everything looks pretty in ur new home, inspect the house thoroughly every nook and corner!!! For that matter if u have washer/dryer make it a point to run a full cycle, do not believe installs for granted, Granite counter tops inspect every corner run ur fingers....Dont say Dont buy, but pay attention to detail if u want peacefu move in....Good Luck

I chose Pulte not only because of the appearance of quality homes, but because it came with high reviews. This is one of my biggest mistakes. Half stars should be an option!

1) Not happy with the quality of upgrades such as base boards, doors, Faucets, flooring. Quality is missing, drywall etc....no quality check done. 2) No supervision of work, customer has to identify and point out issues. 3) Walk through during every stage of home construction is superficial. 4) Paid for water softener hookup ~$800. I was told that whole house will have softener. After moving in found that kitchen faucet and refrigerator do not have it and that was not communicated to us during the option selection which would have helped us to make the decision. Now we have to pay additional $1000 to water softener guys to change the plumbing. 5) Bathroom all faucets leaking under the cabinets, builder is not obliging...they say there is no leaks even after they saw the leaks. I'm investigating further and will make sure builder is accountable and does not repeat this kind of business operation to other customers. Investigating myself with the professional to make sure my ask is accurate. 6) We have upgraded all our toilets to higher toilets. during inspection found that they do not follow through on the upgrade, I had to point it out to superintended, they acknowledged the mistake and changed the toilets again. This clearly shows flaws in their operations. 7) I look for perfection not look for issues. but I found in every step in the process, we were pushed but no proper service rendered. 8) I can name few people who did their best to cater to customer services: 1) Angie - Good sales person and very responsive. 5 star for her service 2) Shane - Superintended, excellent in getting the fixes done. 4 star 3) Daniel - Jr superintended, excellent in customer experience. 4 star 4) Trevor - Pulte mortgage. Very professional and entire loan closing process was awesome. 5 star for his service. ... More

My new townhouse was closed in June. Location is very good, but construction quality is really worse. During the final walk through, I already found some quality issues: crooked door frames, bad stained stairs. Although I never stain stair wood before, however, I believe I definitely can stain wood stairs better than their painting contractors. Also there already have three places with ceiling cracks and two places with leakages near deck doors. I contacted account manage with no response and I understand he is busy with all kinds of complains by homeowners.

Contractors were sloppy in finished work and Pulte doesn’t have an efficient means of checks and balances in place ensuring quality workmanship. It’s very disappointing given the money paid.

Very unhappy with the quality of work, poor workmanship Have put in request for repairs and fixing of faults noted, more than 4 weeks and no progress

We had issues from the get go with the Design Center to the Project Manager to Pulte Management. Every little thing was answered with "no, we can't do that", or "we're not a custom home builder." The Design Center was limited on some items and everything that was "included" was old school, old colors, or discontinued. There was one tile included for the floors and bathroom tile; it was beige. From there, everything was an upgrade. Now onto the Project Manager....while our house was being framed, I was a puddle in the middle of the house from the rain; the project manager's response was "it happens and depending on your flooring selection, it will leveled out." What? Next can you not put up tile racks in the bathrooms? Project Manager: "we have to do everything the way it is on the specs." Again, what? We're talking a minuscule item! City of Henderson Water Dept couldn't sign off because Pulte failed to comply in time after begin rejected twice by the City. Fortunately we knew someone who worked for the City, and Pulte corrected the problem knowing they were coming to inspect so we could keep our closing date. Prior to that at our walk-thru, the project manager told us that our closing would be delayed because they put in the wrong carpet. Really? And we were just supposed to say "oh, okay." No once again, I got on the phone with our sales person who really couldn't help and then I insisted that her manager call me. The next day miraculously the manager "found" the same carpet in the area and it was replaced. Our framing on the master bedroom window sags; and the ceiling/floor is off by 3/4" thus making crown molding almost impossible. Another wall is not level. The painters did a horrible job on the exterior. Paint is all over our pavers and there are some areas that aren't finished off. We love our house but we would not recommend Pulte Homes. The only positive things I have to say about our home is the view, the architect who did a fabulous job utilizing the space, and the flooring. ... More

There are a lot of little quality issues. I felt rushed through and not truly given a punch/quality walk through. Now have a safety issue and rather than discuss the issue with me people just showed up and in a poor attempt to fix without any notification the work was going to be preformed. I think communication has been horrible since we have closed.

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

Cheap materials, poor paint jobs, and the worst of all, no mail box for 21/2 months. Going to the postal office to pick up mails were frustrating and dreadful.

Unfortunately, I spent almost $700K and have had so many issues with my house. The build manager Brian that we had did not fix anything that we addressed before we moved in. Now we are forced to take time off work to get issues that were part of our third-party inspection fixed. When you do get warranty fixes submitted the contractors do not show up without a call and if they show up they do horrible work because there is no quality control done by Pulte. I have recently put in a warranty request that requires 17 different contractor companies to come back to my house and address issues. We have only been in the house for 3 months. I have also found that Pulte failed to install an electrical plug in my garage that was part of the blueprints and included with the build. I can only imagine what else they have forgotten to install in the house because the buyer is not allowed to have a copy of the blueprints of the house they bought. Pulte does a great job of getting people to think they build a quality house and stand behind them. This is very untrue after speaking to multiple neighbors. ... More

They pitch high quality workmanship, but the product ends up actually being low quality and they don't care to fix it. They stand behind their contracts and legal jargon to justify houses falling apart from year 1.

Craftsmanship isn’t there, landscaping is awful, cracks everywhere, cheap material. Do not buy from this company.

Since this was our first "new build," my wife and I were extremely excited from the beginning of the buying process. We have two little kids and wanted a house we could make a home to make memories in. We were fortunate to be able to afford a house in Sheldon Woods and add all the upgrades we wanted. However, since moving into the house, we learned that some of the materials used were cheap and some of the craftsmanship of the work could have been and should have been better. We began having electrical issues within a few days of moving in, followed by a loose pipe in the walls connected to the washer machine. Actually, we had electrical problems since before closing that were found by our private inspector. These were allegedly minor issues and were fixed by our closing day. We submitted a service request, and they came out to fix the electrical issue (outlets tripping the breaker, preventing us from using them for daily household appliances) and secured the pipe after having to cut the wall. However, since November 9th, I've submitted seven service requests for electrical problems. Problems that should not be occurring. For example, outlets are constantly tripping from simply trying to use a washing machine, a coffee machine, a toaster oven, a hair dryer, a hair straightener, and a vacuum. All of these are new, reliable brands and made for the standard 120v residential outlets. For several days at a time, I have not been able to wash my clothes and, in fact, have had to leave work clothes soaked in the washer because it would not stay on for the water to drain and the door to unlock. All the outlets I had issues with would not be able to hold power once they tripped until several hours later or until the electrician came out and replaced the breakers. Since then, the customer service manager for the area would come with the electrician and try to diagnose the issue of what was causing these power trips along with flickering lights I've told them about and caught on camera. They eventually determined that one of the ports in the "bus" had a poor connection to the breaker and moved the breaker to another spot. However, the problems continued, and I was told the breakers used were Arc Fault breakers connected to GFI's, making them too sensitive. This, to me, made sense to an extent, but not completely, as it was various locations of these trips and it did not explain the light issues. Furthermore, the neighbors have not had the same electrical issues, and I am pretty certain they use all of the above-mentioned household items. I am now on my 7th service request because after the breakers were replaced this morning in my master bath and washer, I plugged in my vacuum upstairs, and it tripped instantly again. This would then turn off the lights in my master bath. This breaker was allegedly replaced again this morning. For the amount of money we are paying for these homes (significantly overpriced), my family and I should not be having this kind of issues. I will say that they come out and try to fix the issues each time I submit a service request. However, it seems as though they are just doing a "workaround" correction and not trying to figure out the true problem of what is causing these headaches. This has become a daily problem and such a nuisance that I have reached out to my attorney and briefed him on the problems. My next step will be trying to get an electrical engineer not connected to Pulte. As much as I love the house, I can not say that I am happy with the end result, nor that I would recommend Pulte to any of my closest friends or relatives. As I mentioned before, other than the electrical issues I've been struggling with, we have noticed a lot of poor-quality craftsmanship throughout the house. ... More

My gave my overall buying experience a 2 star it might have been lower based on the actual house but my loan processor Ray did a good job and others I spoke with in the office including management and title were very helpful . Our builder did communicate well up until we had issues that we still need to be fixed on the final walk through. We went through and made a list and very little got done and is still left unfinished. Our brick in front looks terrible it was cut poorly and should have never been used it is embarrassing .We have looked around the neighborhood and none of the other houses with the same brick look like ours I believe it mostly should have been scrap brick used. I can’t honestly believe that it is pulte quality. Numerous bricks are fully cracked and chunked as well and they lied and said it is just natural stone.Other than that we have had electricity issues with our oven on thanksgiving of all days. It was a power supply issue that was supposed to be already addressed according to builder fixed . The warranty person is very unhelpful on top of it .There is also chunks missing out of our front door step driveway and sidewalk. It is brand new? There is a lot of gaps in the flashing out front that could get water and pest entry through in my daughters window. No caulking behind my bathtub my transitions to the carpet in my bedroom needs to be secured and it can poke the foot if stepped on and the hood in the kitchen is crooked. The water in the bathroom sink’s sprays everywhere out of sink and wets clothing. And there was never a cap put on my internet green box thing outside either along with a few other things. Although our builder said this would all be completed he dropped us after continuing to ask us over and over for a positive 5 star review on the first survey which after completing and giving a positive review as he asked he continued to ask me to submit a review repeatedly and did not complete any of the work asked. Overall I am happy to have the house but unhappy with the way things have gone since moving in with pulte and am extremely unhappy with the quality of the stone out front and feel it should be fixed along with the other stuff I listed before the one year walk through. I do feel we overpaid considering the quality of some of the home materials used. I would appreciate someone to reach out in anyway possible to remedy this. The guy Jeff in the leasing office has always been great I just wanted to mention that.Thank you. ... More

Quality of material is very bad . Garrage door broke just next day , kitchen trolleys broken within the week , dry walls gets impact even for small punch , plugs not working , customer care do not pick up phone , emails dont getvresponses and ask photo for every complaint. If you are customer friendly you should immediately send your manager and ask for customer concerns . Even after so many emails no one turned up . Its complete disaster. Pls give me a call and i will explain what i am going through. Even closing documents signed on closing day with title company is still not received. Please take care of these concerns immediately. ... More

We had a bad experience with Pulte. We have walked into Pulte Sales office with specific requirements (lots with flatter backyard) and was routed to the available lots saying the requirements are met with those lots. The lots were considerably flatter when we signed the contract. To my surprise, just a week before closing they made it so steep that all we have is less than 25% usable backyard. We feel like we have been deceived and cheated. We invest our hard earned money to get this outcome. It is not just me, there are several others who have this issue. I would not recommend Pulte.

My wife and I were initially very excited to buy from Pulte, as on the surface, it looked like a great operation and a great value. Now that we have been Pulte homeowners for two months, that has changed to dread. We found that it was necessary to constantly complain about every little detail to have any hope of quality in the home. The painting and drywalling is atrocious, and we are on our 3rd round of repairs/paint on that. The grout work for the tile is filled with holes. When we moved in, the movers couldn't believe it was a new house because they were finding so many defects in walls/floors/doors on their house survey BEFORE moving anything inside. We had to have our floors professionally cleaned prior to moving in because they were unable to remove all the dirt/mud they had brought inside on their boots. As for appliances, they installed a dented microwave and a broken oven (door was bent). Nothing was leveled (doors, fixtures, wall switches). They refuse to properly protect the house from water runoff. The gutters essentially dig holes at the side of the house, and despite listing this issue prior to closing, they simply filled in the hole and then said it was not part of their warranty. Overall, I wish I had used a different builder as I feel like my brand-new house was not built well and the interior certainly doesn't feel new with all the paint, trim, and drywall defects. ... More

The prop was was good in overall but don’t. Triste them if they say that they’re going to take care of any situation that it’s not good and they take you till the signing day, after that they will leave you with the issue and never answer or take care!!!! We have a big issue with our Ac unit, they promised to take care after the signing day, we was making following to the situation since 3 weeks before to the closing day. They never repaired before and they promised take care of it after the closing and they didn’t and never answer again!. Extremely hard to communicate with them, well imposible because stil we’re trying to contact somebody to follow up and it’s not possible. ... More

We have encountered numerous issues with our experience, which has been disappointing. While there has been some response to basic warranty items, other promises remain unfulfilled. Some of the repair work is just not satisfactory. There is no quality assurance being done. We have been occasionally lied to leading to frustration and a lack of confidence in you. Although we remain hopeful that things will improve, at this time, we are not satisfied with the current state of affairs. We sincerely hope that these outstanding issues will be addressed promptly and that future interactions will meet the expectations that were initially set. ... More

Incorrect wiring, voltage fluctuations, unclean flooring (with paint stains everywhere), bad paint job (revealing drywall), and uneven walls. This is our second home with Pulte, and the quality has significantly deteriorated.

No sense of urgency to resolve issues raised. Closing was delayed as a result. Walk through items never followed up on. When walking with the CM to close items, majority of items not compete and evident the CM was not following up to ensure complete. Pulte sales agent did not honor items in contract and threatened to go to litigation over a small issue. Rather than honoring purchase agreement, a credit was provided and I had to perform work after closing.

We've experienced numerous issues with our new home. These should have been found and fixed before we moved in if Pulte would have done quality control. Our front porch is permanently stained in multiple places by some form of an oil based liquid. Pulte refuses to replace our porch, they tried to power wash it out and that has only make it worse. It's going on two months now and they still have not resolved the problem. How would you like to spend half a million dollars on a home and the first thing everyone sees before they enter your home is your whole front porch completely stained. Now that certainly doesn't appear to be high quality or expert craftsmanship. Next we experienced our front bedroom flooding with sewage from the clean out drain. This was because first someone stuffed a 2 foot 2×4 and a wooden plug into the clean out. Unfortunately the plumber did not glue the cap screw sleeve and didn't secure the cap. Had the workmanship been even average we would still had had the backup do to the items in the clean out pipe but at least it wouldn't have flood into the room and ruin the padding and carpet. All of are windows can not be opened without extreme physical effort. We are still waiting on someone to come make the required adjustments. We have also had a significant amount of settlement under our back patio. Again we have been waiting for more than a month for someone to come and access and fix the issue. We fear there will be additional structural damage done if this doesn't get addressed soon. They have dropped a part of the roof frame from the next door house on our roof and damage our roof shingles, gutter, and tree we had just planted. ... More

My himeboying experince in the initial phases with Ed was great! However I was urged by neighbors not to sign closing until all repairs are made. I wish I would have listened. It’s been five weeks since I moved in and a lot of my major issues which were all cosmetic in nature have not been addressed. Pulte was happy to take my money, but has been very slow in making the cosmetic repairs in my home. I would give my overall experience 2 stars

I will never recommend Pulte Homes to anyone. The Quality of workmanship and attention to details are definitely missed through out the house. The quality of materials that are used through out the house are very cheap. Not until you move in would you realize the cheap stuff used through out the house. From the plug points to wooden trims, the flat Paint, Stair Rails and the windows, the Carpet edges ripping off. You will notice it. The HVAC is another problem. I hardly get any Cold/ Hot air in the my Upper floor bedrooms and my Lower floor gets too Cold/ Too Hot. It is so unevenly distributed. The customer will only be heard only before closing. Because they need to close it and move on. Once moved in no one cares to respond. I feel the house is just another unit in the Bulk of houses that they want to build so fast so they can move on to another site. So the quality is affected badly. Another thing that I want to highlight is through out the home buying process no one informed us about the Sewer line behind the House where We cannot plant any trees because it can cause a blockade. This is going to cost us 4feet of unused space in the Backyard and most of the Backyard is now gone. PS: The Construction manager Tony requested me so many times to give a 10 rating so he could be benefited. Out of courtesy I gave a good rating (Such a foolish decision I made). But once the rating is given you will never be cared for [or] answered. For any new buyers at Pulte, I strongly recommend them to give a honest rating when you are asked to provide the feedback after you closed the house, so at least someone in the the leadership could review and act upon it so the future Home Buyers could benefit. Never show courtesy. It’s your hard earned money that is being poured into the house. ... More