Pulte Homes Reviews

Builders were in a rush to sell the house. There was a broken window which they were aware of however did not fix. In addition contract had a ring door bell included. They refused to push the closing date regardless of these features not being present. It has been 2 months post closing and both things have not been fixed. Have reached out to them many times however it still has not been addressed. Definitely a terrible experience and would not recommend to anyone

This is our first new home purchase and we were so excited for this journey! We left our earnest deposit in December of 2022 and were told that we should be able to move in by July. We were skeptical but hopeful. We went to the showroom to pick out our carpet and kitchen etc and low and behold they wanted to charge for everything! And I mean everything, such as outlets etc. (None of the rooms come with lights & none of the homes come with a rain gutter system)We were told that we would be informed all along the way as our home was being built and have opportunities to see our home in the different phases. We were also expecting to visit our home with someone from the construction team to talk about the progress in each phase but we were never contacted. Fast forward to one year later and the home we put earnest money down on is finally ready and Pulte has the nerve to put a ridiculous amount of pressure on us to sell our home or walk away from the one we put money down on. I mean come on, I waited for you for over 1 year the least you can do is give me 90 days to sell my home. Now we are getting ready to move in and our construction walk team has told us we have only 2 walk throughs to point out all that is wrong with the home then that is it. That felt very final and conserning considering there were so many issues. The paint job was terrible, wood was unfinished on doors and in closets and I was not sure anyone actually walked the home before we did. Fast forward to move in day and we were told to go to the sales office to get our keys. When I arrived I was handed a cardboard box with about 15 keys in them and 2 garage remotes, assumed they all would work, and was told to have a nice day. Get to the door and the keys dont work. Come to realize that the keys worked on all doors except the front door and we were told that everyone was gone for the day and sorry we would have to do it ourselves. What a way to welcome someone to a new home! All this to say that we needed a single story home in this area and this was out of necessity. I would not have spent this kind of money on a home knowing what my experience was going to be like! ... More

seles rep was GREAT, the tour of the neighbohood really nice too, the visit to the desing center was very nice and easy however once they started actually building it all went to crap project manger was terrible, his ownership of mistakes and poor workmanship was close to not existent! zero attention to detail - multiple closing reschedules, poor attitude and responsivenes to issues, aweful expreince it seemed like he was working for the tradesmen as if they were paying him and i wasnt the customer whose oppinion and work he should be taking into consoderation....

Alot of workmanship issues with the home itself and lack of quality assurance oversight from toilet leaking to refrigerator not working and out of warranty issues, mismatched front door lock and key not working, dishwasher not working, windows not opening. After hours even the emergency warranty line no one will answer the phone, Ive had to go through the sales staff to get things done at times which seems more responsive than the construction manager. Very disapointed in the quality of construction and lack of responsiveness to construction defects.

Lots of pertinent information and decisions were left out of our sales presentations-we always felt "rushed". Then, it was pulling teeth to get appointment at the design center. We were surprised by the number of restrictions, like rectangular sinks, that were not oven offered options. We wanted an extra window, and even offered to pay double, but we were told no, with no explanation why. Lots of things like this made us skeptical even bit of the way. In the end, we now know we were "too nice" and still should've pushed for more, held our ground, and asked a lot more questions and demanded answers. ... More

A list of repairs a mile long due to terrible workmanship. But why would they care they got their money. If you think you paid for non damaged doors , trim, windows, tile, you would wrong. They have ZERO intention of replacing anything damaged during the build. They will tell you , "we will patch it". Sorry I paid for new I WANT NEW. Raised the POA even though No clubhouse, gate left open most of the day and constant construction spreading dust , dirt, and mud all over . The entrance has been closed numerous time while they re-do the roadway 700 times. They force you to enter through a muddy, wet , dirt road. Total joke!! Oh when you sign the contract they make sure to tell you a hundred times to give them 10 stars. Did I mention the house costs a fortune. ... More

Buyers should not be your quality control department. Secondly, the process to fix issues under warranty is so painful.

A lot of the angle cuts on boards in the roof structure were very poor. A lot of drywall screws were sunk to deep. They don’t tie all the corners together structurally resulting in cracks in more than 3/4 of the corners. Doors not hung properly allowing for visibility from outside a room.Defective patio door that they didn’t want to deal and passed it on to warranty which still hasn’t been fixed. We had to go back and forth to have lights that we paid extra for put in the correct place. Poor fitting on countertops and trim work they’re solution just a bigger caulking gun..There wasn’t an electrical box in the wall for two of the light fixtures, which I know because I switched out their chrome fixtures for oil rubbed.Several unnecessary holes were cut into walls because workers were unaware of what or where things went. The reveal around the windows was nowhere close to even on several of the windows. The gap in the stone flashing on the front of the house is not consistent. The garage door track hangers were hung poorly, which they did finally level them. After moving in and installing my garage door openers and found that one of the door track hangers wasn’t even fastened into a truss, but instead a 1x4 that was only there to fasten the two ends of the drywall ceiling. Overall very unhappy Yes the finished product just to look at seems nice but it’s all the little details that really hurt the quality. Would not recommend or use them again ... More

Pre-sales and sales experience was good – responsive, knowledgeable staff Design choices were pretty clear and the team was quite helpful After that, things went down-hill quickly Communication during the build process is pretty non-existent. At points we were just told blatant lies. Expect the refrain “we’re better than the other construction companies”… doesn’t mean “good” – just less bad? No meaningful response or answer to concerns raised during build process. NO-ONE at Pulte watches quality issues on the build. BUYER has to be looking at all aspects of build quality. Expect arguments and excuses for any issues raised during the build process. Expect schedule is just a work of fiction. It will change with zero notice or reasons offered for the changes Be careful of materials quality issues – big example is windows & screens – rattles, poor fit, excuses for both, not fixes. Be careful of damage during construction – e.g. bathtubs go in very early – and finish gets badly damaged during rest of the process. Watch for level & plumb…. Door handles on cabinets installed crooked – then just re-drilled instead of proper fixes Get your own independent home inspection prior to final walk-through – it will help in addressing defects! Oh – best part – if you don’t sign off that you’re satisfied we were told “they won’t let you close”. Warranty team seems very responsive and is trying to address issues from construction If you are prepared for the drama you will have a better experience. If you have expectations that the builder is watching quality and communicating, you will be disappointed. ... More

Late to respond any issues. Seller not picked up phone or text

A lot bump on the road thru this process but We feel great about moving into new property. Unfortunately we been experiencing a lot issues that were not address before we closed on the property in side and out side of the property now we are dealing with warranty delayed with a lot issues that were not address before we move in. Unfortunately I can only provide good feedback to pulte mortgage team they were excellent, help us thru this process. Not good thing to said about construction manager/management team and the sale team worst, I will definitely used a realtor for our next project. I decide to move forward with pulte as my parents build a house back in 2000 unfortunately this experience was not the same experienced as I remember 23 years ago, I thought picking Pulte and knowing, they being in business for 23 years or more building quality homes and credibility with higher standards but I was wrong. Building material are not the best quality unfortunately we are seeing that now for example floor tiles are cracking, we being on the property for less than a month, shower doors already out places out not properly install, we hope this will be resolve to avoid replacement on near future. I will do more diligence and investigate different builder options on our next house project which it’s very soon. We went directly to Pulte base on previous purchase experiences. ... More

It a lot mistake , wall between rooms is too thin . The cleaner is not do right job, paint all over on titles.the caulking is not smooth,…..

Since I was asked to share my experience with Pulte, from the sales team to the building process and, most notably, the warranty team. Unfortunately, my journey has been marred by deception and unacceptably slow response times. Sales Team: My frustration with Pulte started with the sales team. Promises made during the sales process were often empty words. I encountered several instances where what was promised verbally did not align with the actual delivered product. It's disheartening to see such dishonesty within the sales team. Building Team: The issues escalated during the construction phase. The build quality fell far short of the high standards Pulte claims to uphold. The quality of workmanship was disappointing, and it seemed as though corners were cut at every turn. The lack of transparency and accountability from the building team only added to my growing concerns. Warranty Team: Regrettably, my experience didn't improve with the warranty team. Response times have been egregiously slow, to the point where it feels intentional. Basic communication has been a challenge, with promises of callbacks frequently going unfulfilled. This lack of urgency and accountability from the warranty team has prolonged my frustration and led to unresolved issues. I have chosen to review this anonymously out of concern for potential repercussions from Pulte, as my experiences have left me with a genuine fear of such. I sincerely hope that Pulte takes these concerns seriously and works to improve its processes and customer service, as no homeowner should have to endure such a frustrating experience. ... More

My daughter couldn't move into her bedroom for 2-1/2 weeks after closing because of a ceiling repair that lacked any sort of management. That will be her lifelong memory when thinking of moving into a brand new home. Celebration punchlist items still outstanding after two months.

We are so disappointed with our Pulte experience. We have had to submit multiple warranty work orders for items such as the guest bathroom exhaust fan vent was not connected to the outside of the attic; the closet doors were hung crooked; paint splatter spots on the tile floor, on countertops, and on the trim; chipped and lipped tiles, and missing grout - still not resolved; the island countertop has a scratch across the entire surface - still not resolved; the fiber optic cable for internet is not properly connected to the house - the cable currently runs across my lawn and my neighbor's lawn; multiple stained and chipped pavers by the front door, in the driveway, and in the lanai - still not resolved; no hot or cold water at the water pipes at the pre-plumbed outdoor kitchen (they suspect the pipes are crushed under the foundation - still not resolved. Just today, two of the scheduled vendors to address the paver issues never showed up. ... More

Alex is a decent builder he could do better but he was always saying we cannot get the perfect house. If we are finding mistakes then you should resolve it and you cannot say you will not have a perfect house every time. Management is very bad they are supporting the managers even when it is their mistake. Jenny looked like she is a good person when we were buying the house immediately after buying she showed us a different color. She is saying if we do not like we can leave the earnest money and leave. It is not 1$ to leave you cannot be so rude to people buying your bad houses. Paint job is bad they applied paint on the chandeliers too. Plan of the house is also bad. Paying 730 k for this house and you cannot deliver a perfect house and also have paint issues. My money is just wasted. Worst things of all is the backyard our inspection person told that this is a crappy backyard work. They were a big drop on our backyard and it is looking very bad. I have to spend another 20k to fix it. ... More

If you have a choice, choose another builder. Shoddy workmanship, no customer support and non-existent customer service after closing.

We have issues with our counter top which un even , no resolution made after the report , we ended up getting new back slash. The price for the materials used for the house itself is over rated

It’s a nice house For our situation; Not what we bought, or expected. Many disappointments. Misrepresentation. Slow or no follow ups.

Our salesperson attended to our every need and is the only reason this is not a 1 star review. Our home inspector said the build quality was well below what he expected from a Pulte home. After noting the many build and finish issues that needed addressing a week before closing, Pulte did nothing for the first 4 days until I sent them an email saying that I could not close on the house in its present state. They had to delay closing from the morning to the afternoon in order to get the house to the point where I would take it. I gave up on trying to address the non-deal breaker issues b/c they were dragging their feet on doing anything at all until I threatened not to close. The contractors I hired to remodel my the kitchen and bathroom in my previous house did a much better finish job than the Pulte people did on this house. ... More

Location and floor plan were the draw for our Pulte home purchase. After we put money down on the lot we heard throughout the design process they are a production builder. That is for sure. From limited design selections if you do not want gray to the half bath fan that never shuts off to a light switch placed in the middle of a wall forcing you to stretch to turn on, thoughtful living was not executed. Overall we can walk through our home which is expensive and see details that do not match the price we paid.

I have emailed and texted for some issues in the house that need addressed/fixing, but they haven’t responded

build quality is awful.. did not expect this from pulte..

Craftsmanship leaves much to be desired. The Pulte closing team do not communicate with their own project managers or homeowners. Lived here for two months and my cabinets are not finished, missing slider door screen, unable to open windows because all the screens sag, hole in the ceiling, cracks in the stucco, grout needs to be finished, unable to plug in dryer because the drywall was over the outlet, etc. when we brought this to Pultes attention we were told to go through warranty! What?! This isn’t a warranty issue things are missing and never even were completed!

From the start of our home buying experience, we had nothing but problems with Pulte! We were told initially that it would take 8-10 months to build our new house and needed up taking almost 13. At one point, our house sat as a wooden frame for almost 5 months without being touched while other houses around us went up. Our homesite was left unattended to the point where people started stealing our build materials so new stuff had to be ordered and that took even longer! At one point we had 4-5 inches of water standing in the second floor of the house because they refused to put the roof on the house because “it’s not the right one line to install the roof”. If we hadn’t put so much money down for earnest money and upgrades, we would have walked away a long time ago. Now we are in the house for about 2 months and we are still fighting to have things fixed or done correctly. There is no pride in workmanship and their “word” isn’t worth anything. Potential buyers beware! If I had to do it again, I’d look elsewhere. ... More