Pulte Homes Reviews

Honestly we had purchased a home from Centex several years ago and had no issues. We loved it and loved the whole building process. We were really excited to build again with Pulte but had major issues this time around. We ended up with a new contractor and the end who was very responsive and worked really hard to try fix things and make things right and we appreciate all his help but we are now still having trouble getting things fixed after we closed and finding more and more stuff that has issues now that we have closed. The workmanship has been the hardest part of this especially for the cost of the house. There is minimal contact between us and the people who arrange getting items fixed or replaced. Often people will randomly show up to fix things and we had no idea they were coming or we will be at work and not have arranged for anyone to be home. Communication after closing has been difficult. The workmanship feels poor. ... More

Extremely frustrated with the speed at which I am getting the support on variety of issues raised. Customer Support executive is extremely slow / or not responding providing status on issues raised

The whole experience from the Sales Team, Design Center, Pulte Mortgage and Construction was stressful and horrible. First, the Sales Team did not make clear or explain in detail the different options offered which left me making some less than favorable choices. At the time, I didn't know what questions to ask so I made the decisions based on what I thought I understood. Second, at the Design Center I felt rushed and had to make decisions quickly or start to get charged for extra time. It's hard to make choices quickly without seeing how all of the different items look together. It would have been nice to either have seen all the items & choices before the meeting or get a second visit to the Design Center to make sure that my choices were what I actually wanted. Third, there was a lack of regular communication and misinformation from Pulte Mortgage. There were inconsistent requirements that caused confusion and last minute approval decision which caused me a lot of stress. Lastly, with construction there were 3 different construction managers which caused closing delays. This caused me an extra $8,000 dollars to fork out for rent because the lease was up and I had to pay month to month because the closing date was pushed out several times. The original closing date was right at the end of the lease. Due to the delays, the final stage of the building process was rushed. The workmanship was shoddy and unprofessional. The paint and caulk job is awful, there is a door in one of the bedrooms that still won't close after supposedly being fixed. All of the door hinges were covered in paint and the master bedroom window above the shower was left unfinished with an extremely poor paint job. Also, if I didn't hire a home inspector prior to closing there would have been numerous items unaddressed before closing. The day of closing the painting and cleaning were not complete and I didn't want to go to closing but I couldn't reach the lender to find out the consequences of the rate lock if I did not close that day. Unfortunately, I had to go to closing without the house being 100% complete because I did not want my rate to increase. I heard from the lender too late that the Builder would have been responsible for the rate increase. I was so frustrated and disappointed that I really just wanted to back out but couldn't afford to lose the earnest money. My husband and I had been looking at Pulte homes for years and thought they were TOP NOTCH and couldn't wait to purchase a new home so was excited when were finally in the position to make it happen just to be DISAPPOINTED! The Pulte reputation is slowly being destroyed by the poor workmanship. For the cost of this home it should be 100% we shouldn't have to do any fixing, caulking or paint touchups ourselves. If I had to do over again I wouldn't....... ... More

I received the house out of necessity, terrible finishes, and worse guarantees very poor quality in the finishes did not deliver the things agreed in the contract very bad experience in general. 2 months after receiving I am still waiting for them to come and fix many things in the house.

By far one of the worst experiences of home building we've ever dealt with. We've been in our home for just shy of 8 weeks & we currently have 40 work order tickets submitted for issues in our home. The quality is beyond poor !! And next week, movers are coming to remove everything from our 2nd floor due to subfloor issues which we report MONTHS before closing. The experience has sucked every ounce of joy from us. We will never recommend Pulte. We just want all of our issues resolved so we can live in a home we are paying a fortune for. And some form of compensation since we are missing work for repairs and essentially cannot even use our 2nd floor of our home as it is intended. The exterior of our home is awful - splintered woods, sharp unseamed metal edges, damaged wood, etc. The list goes on. We were patient with the home build (we were told we'd close in July/August & didn't until December). We requested quality from the man in charge of our home & what we got couldn't be further from that. While the person in charge of warranty has been helpful, they too expressed our home shouldn't have went to close with the amount of issues we are experiencing. The man in charge of building this home should be ashamed of himself for the home he left us. He promised to fix things even after close & they weren't done. After 8 weeks, we are still left with cabinets damaged throughout, no scribe/trim in several places of our home, a patio covered in rust spots, doors with damage, etc. The list continues. We are sad that our new home is filled with stress of issues rather than joy and happiness. It is not okay, at all !! Someone needs to be held accountable for the extremely poor quality of our home. We used Pulte for our first home build and it was a great experience which is why we chose Pulte again. And to be honest, I wish we wouldn't have. The experience this time around was polar opposite. ... More

The experience could have been better, with multiple delays, very very very poor communication from sales associates and construction managers. When we finally got into our house, we noticed multiple things wrong with it. Some of the cabinets were broken when we moved in. We were promised they would get fixed soon after moving in. However, we have lived in our home for over a month and still need an eta of when they will get fixed. Very disappointed with the process and professionalism with every step of the way.

We purchased a home and were very excited about the process and checking on the progress of a new constructionhome. However, we have been let down since moving in with the amount of issues we have encourted and with the lack of detail in the finishes. We have contacted the warrenty team and they have our two page list marked as 'in progress' and we have yet to see any outcome of getting our issues fixed. We have had issues from cracked caulking in the kitchen to a beam that is starting to buckle behind a wall. Some of the concerns we pointed out were overlooked as being 'normal' or we were told that ours looked better than most so we shouldn't really be that concerned. I could never with good faith recommend a family to purchase in this neighborhood and with this builder. ... More

Overall stay away from Pulte in Davis Ranch. The are slow to respond to warranty because of layoffs and the workmanship is awful so you will have a LOT of warranty requests. Two days before the house was fully purchased my inspector found the roof shingles were out of alignment. They waited until the day of purchase to fix the issue. We had blue taped items to touch up before purchase (paint, calking, cabinet/drawer alignment, etc.) and many of the items they just took the blue tape off and did nothing. Lived in the home for a month and am still finding things where the blue tape was removed without a fix. Very untrustworthy as well. During frame inspection Pulte decided to replace the standard seven inch bolt to attach the frame of the house to the foundation with three inch nails. When asked they produced an engineering letter with the specifications and we found 1) the engineering letter was expired and 2) they didn't even follow it's instructions. We had to have them fix it thrice with them claiming it's "good enough" before they did it correctly delaying us six weeks. Those six weeks cost us money because mortgage interest rates rose so quickly. This is just one instance of their untrustworthiness, had we not had our own third-party inspector we wouldn't have known. This house in a normal market should be ~20% cheaper than we paid for it. Considering the market, I was willing to pay a higher price as nothing else was much better but that was assuming the house was well built. It is not well built. The day we moved in we found that the drain for the upstairs bathroom was not sealed (they didn't even try to seal it) and running the water long enough it started leaking through the ceiling. We couldn't use that room for almost a month waiting for warranty to come repair the issue. At about a month the room can be used but the repair is still incomplete. ... More

This is the 4th new home we've had built and the 2nd home was a Pulte home and the experience could not have been any better but unfortunately this past experience was by far the worst home buying experience that we've encountered. From the initial contract signing right through to the final walk-through and even now with the post closing punch-list items there have been consistent issues, lack of communication and responsiveness. I would certainly not recommend Pulte as a result.

We had a terrible buying experience. Starting from the sales consultant Jodee, it was always chaotic and the team slacked in responding quickly and accurately to our questions. It was almost that we were managing the project. They moved our deadlines quite a few times and delayed our appliances by over three weeks. And, the punch out items were incomplete but they still forced us to close on the house to meet their monthly sales quotas.

Constantly failed inspections. Estimated closing date blown.Exorbitant cost. ASHAMED TO SAY WE PAID 40% MORE THAN OUR PRE-COVID NEIGHBORS. I wish I never saw this community in the first place... even after I had my doubts, my husband was still intrigued. I wish we walked away before we had committed with $$. These builders need to have restrictions with their greed/opportunity-based price hikes. It does not make for a good community in the end, when some people paid $700k and others paid $1,400,000 for the same house. The end product was not worth it. Sales persons will tell you the house will be perfect. In the end, you are told you cannot be expecting a perfect house. You will be told your home is not a custom home. At the same time, they will tell you they have a hard time keeping on top of the trades and that the trades DO try to get away with more and more shoddy work, yet you will be berated for trying to get them to address the shoddy work - you will again be told it is not a custom home. As for lot placement or house elevation / colors. You aren't allowed to have the color of someone across from you or next to you. They should care more about if houses next to each other have windows looking at each other. Design center person was very accommodating, pleasant, and giving us a heads up on anything important (such as deadlines to avoid cost increase). We had a couple of constructions managers due to promotions... in the end, they don't have any control over the trades. They actually easily admit fault, but nothing improves. The trades are disgusting, despite trash cans and portapotties, they leave unwanted food actually directly on the floor/counters.. which is messy but also attracts pests. They also will pee and poop in your toilets even when water is not hooked up to the home yet. We even found poop on the tile floor of our bathroom, they say it must have been an animal (and they admit their fault for not closing doors). We spent $30-$38k on engineered hardwood floor upgrade, but it looks to be the wrong color. Big issues getting that addressed, actually it hasn't been addressed yet bc they say "variation" yet our floor looks exactly like our neighbor's color. The sliding door tracks are treated so poorly during construction, there's muck (grout? concrete debris?) all over the tracks, plus large dents. They need to do better at protecting things. Broken windows, wrong tiles installed, plus tiles wrongly installed! SO MUCH work had to be redone. I'm quite angry at figuring the high prices are to pay for double work + double product! It's very angering how they disrespect the customer's money. I'm mad because a lot of the reason my house cost so much is apparently for me to pay them to do work once, twice, three times and have enough product for all those botched times. Terrible business practice. NO ONE is held accountable. In this market and economy they won't fire anyone bc they need all the warm bodies they can get, so there's no repercussions for the work crews... no motivation to do a job well done in the first place. Pulte would be better off to pay higher wages to people who would regret losing their job if they don't do it correctly. Their Pulte Mortgage department cost us a lot of money also, they did not tell us we could do a program with an earlier lock, when the rates were less. When I asked them, they said they do like to tell people but they had "so many clients" and couldn't. I informed them these days, a broadcast email announcement would have worked. We dumped them and got a better rate with a major lender, and Pulte Mortgage attempted to claim that we would lose a lot, and wouldn't be protected in the event of delays. Ha! The major lender provided extension at no cost (only for new-construction, which they've been doing since covid issues started). Very happy we did not give business to Pulte Mortgage. One time they even had their math grossly incorrect and they had the audacity to tell us that even if we put $1 million down, they wouldn't be able to approve us. That was Brendan, I have no problem calling out his name. Then he would try to ask us why we were leaving Pulte Mortgage process, while also telling me that he didnt want to further debate what happened. Um, maybe bc he made a very disrespectful mistake and doesn't know how to apologize? Unreal. Pulte Mortgage is a joke. In the end, we wish we bought something smaller in a lower priced community, even a spec home and do our own upgrades - and re-evaluate a new build in a few years after observing various builders. We wish we took our time. Never thought we'd be in a $1.4 mil home that doesn't actually feel like it's over a million at all. And the community amenities are lackluster. For a not-even-completed community, the pool cabana is falling apart. There is rust on hinges in the bathrooms, the water fountain spout is broken apart, stonework is falling off the walls despite not even being exposed to precipitation stress. There used to be hammocks which got nasty due to being exposed to nature, those were removed and it's a huge sandpit for fire ants. The Phillips Grove community advertised an "outdoor kitchen" and when asked, they removed that verbiage AND said it was referring to the charcoal grills. I told them charcoal grills are a picnic feature. An outdoor kitchen would have a sink and counter. There is zero clubhouse, there is no interior public room in this community other than a bathroom. Somehow the HOA is now over $330/month! And why? For what? There is no gym. Now that we are with the Warranty guy, he is also largely a "no" guy. When I pointed out some things, he says "it's to Pulte's standard." I say, "well it's a new house yet some things don't appear to be new material" and he actually recommended for us to sue!? I never even "went there" with my comment nor my tone, but wow! This is an embarrassing experience. I think we should get some money back for all the issues and crap work ... More

We were really disappointed in Pulte Homes. There were so many instances of poor craftsmanship and so many instances of work not being completed, such as both front and back doors not painted right, sloppy caulking, sloppy finish work on driveway, etc. It goes on and on. And absolutely no clean up. Obviously, there was a big rush to close on the house with disregard to the finishing touches. We WOULD NOT recommend Pulte homes

The overall quality of the craftsmanship in the home is poor. While I understand the house needs to settle and some of that will result in cosmetic changes, these things shouldn’t be happening after less that two weeks after settlement. The molding is separating from the wall in almost every area of my home. Additionally countertops are separating from the wall, my dishwasher racks were not property aligned, and I had to do multiple walkthroughs in order to ensure that basic expectations for painting and finishing touches were completed before I moved in. The response was very relaxed as if poor craftsmanship is a normal and standard practice. It looks like things were rushed and although I did get an outside contractor to inspect my home on more than one occasion, I still worry about the craftsmanship of my home. For the price point it was not worth it. My advice: Ask a LOT of questions, inspect your home, and make sure you shop around and compare the details to make sure you get the most bang for your buck. The process of working with Pulte Mortgage was very stressful and I only did it for the incentives but in hindsight, I should have worked with a more responsive and professional lending company. ... More

Our Home was initially promised to be delivered Q2 of 2022 but finally got closed in Nov 2022. While we understand there could be delays in construction, there was hardly any communication from Pulte on the delay. We had to ask them a status every month and only then we would get a status from the construction manager. They were unapologetic for the delay as though it’s not their problem at all. For every small issue, we were told to look at the 100+ page contract. There were many issues even at closing which Pulte agreed to fix and few of them are still pending after 2 months. Quality of work is below professional standards. There are walls that are warped and not in straight lines in many places within the house. Had a good experience with the sales person but the construction part of it is bad ... More

This is the third home we have built and Pulte by far has been the worst experience of all three. What makes this so surprising is that Pulte has been the most expensive home we have ever built as well. It started off great with our original sales rep. We picked our design and colors and materials. Multiple items were unavailable but we understand that the timing of this was also during Covid. In the process, we had 4 different construction managers and so much information was lost in communication. There were several instances where they did not respond to our emails or calls. Only to later find out something was done wrong or put in the wrong place. We were rushed to have a final walkthrough inspection where the house was 80% finished at best. We told them multiple times that we were in no rush whatsoever. After we closed on our house, we found multiple paint and drywall imperfections that were supposed to have been fixed on the final day of closing. The amount of frustration caused for such a “supposedly” higher end home has been utterly disappointing. ... More

We have experienced many issues that are concerning to say the least. We are 45 days post close and we still have many items that have not been addressed on our punch list prior to closing. When we closed on our house, the home had a lot of areas still to fix which they assured us would be addressed. We pointed out items many weeks prior to close which were not done until weeks after close. A lot of cosmetic issues including trim work, paint. Issues with chips in cabinets, flooring. Our project manager missed the meetings Pulte promises to have including pre-drywall. Communication was us constantly asking for an update. The day we closed, our home was dirty and they knew there were issues on the closing day, looking back it is kind of numerous that we didn’t get the welcome home sign and pictures that others did, We love the neighborhood but the quality of the house is definitely not up to the price we paid for it. Maybe once all the items get fixed it will feel like the home is up to the value we paid, but I should not be 45 days post close still waiting. ... More

Our brand new Pulte home is one of the most cheaply built, poorly constructed homes I have ever owned. I would NEVER buy a Pulte home again. Cookie-cutter, unimaginative design, poor use of space. Home Depot light fixtures, hardware, cabinetry, carpeting and flooring. Paint is so thin I can see drywall underneath it. Numerous unfinished rough-cut wood that was simply painted over. This home is easily $250K over-priced. Horrible!

Sales person Charmaine was great. Not so much after that. All of the people I have dealt with say they will help and please rate us with high marks yet they don’t follow thru with items unless you bug them to no end. Our plumbing totally backed up after 3 days. That should have been an indication what we were In for. Iam sure now they will be even less responsive.

It could be worse but it’s not the best either. Better than some other builders.

I have to say that my experience with Pulte overall was below average. My home was delayed and at the end of the process Pulte rushed to finish my home. The rush to finish resulted in poor craftsmanship and minor damage all throughout the home. We hope that at the conclusion of our first year that Pulte makes good on their promise of our “dream home” experience.

My name is Jay. My family and I bought the house on February 1st. On the October 21st we closed the house. This is our first time buying the new house. First time with pulte home. We are honestly to say that we are very disappointed with the buying process, the whole experience and the house build quality. We had just moved in a little over a month, the house paint has already started cracking over the living room and sunroom. It seems like the builder just try to close the house and ignore the quality. The cabinet frame cracks and still waiting on the repairing. Outside vinyl siding has holes they promised to fix which they never did. Shower tub is leaking water they had promised to fix and still waiting to be fixed. All the trim over the house looks awful and paint is not even and smooth. Construction manager Micheal seems like a nice guy but we feel like he only sweet talk to you and never really helping you fix the problems. Customer service takes forever to respond and only tell you that they will address the problem and never did. Overall, we had horrible experience with pulte home. We will never buy or build with pulte again. ... More

Kitchen cabinet paint job wipes off with water. The wood is bleeding through as are the repairs done either on site or the factory before we took ownership. Drywall finish is shabby, with several lines throughout with drag marks visibly present along with bad patch jobs. Continue to have missing trim in the master bathroom, glass for both showers were a week and three weeks late and installed after closing. Footprints in the concrete from workers walking across while wet continues to bleed through. Cracked sidewalk in courtyard walkway. Promises made to us for "help" after close on oven replacement, screen replacement, have yet to be completed as the new oven we were promised help on is still sitting in our garage. The broken screen is still hanging off of the house. We purchased cabinets and counter tops for our laundry room, these are to be installed after close, we cannot get an answer from anyone as to when these will be ready and installed. ... More

If I could go back in time, I would have gathered more information about Pulte before building our home. The final touches of our home were rushed, leaving us with unsightly mistakes all across our home. In addition, since moving in to our new home 30 days ago, our breaker box exploded because it was “wired wrong,” the external of our house was NEVER FINISHED so we are co-habitating with tons of spiders and bugs, and the community has had people over at our home fixing THEIR issues every single week, for 4-8 hours EACH DAY. I don’t feel at peace in this home and I am severely concerned about the efficacy and safety of our home! Think TWICE before purchasing from Pulte. We are far from pleased at this point. ... More

My husband and I were so excited to build our perfect house with Pulte. At the beginning, we were sold a beautiful elevation with stone up the garage and house. AFTER we signed and put down our deposit our sales rep told us that this is actually not what we would be receiving and there was actually significantly less stone. Pulte shows the correct elevation for other communities, so why sell us the elevation and SWITCH it on us last minute? Communication throughout the building process was not the best. Throughout construction, there were many errors that we caught, such as wrong cabinets installed and crooked walls, however the sales rep told us to trust Pulte's work. At the time of our celebration walk through, we were shocked to see the number of errors Pulte did not catch: cracked window framing, CROOKED fireplace, cracked trim, incorrect shower tile in the math bath, chipped doors, cuts in floor, gashes in the wall and trim, kitchen island pendant lights installed in the WRONG location, duplicate and loose railing balusters, multiple cabinets needed to be replaced. These are just a few of the issues and we blue taped them. Three days after our celebration walk through we closed (which, per the contract the celebration is supposed to be at least 1 week prior to closing). We were shocked at our final walk through to see how many of these errors were completely ignored! People had just taken the blue tape off and called it a day. We also were only allowed to walk through the house during the final walk through for 30 minutes because the construction manager had to go to Michigan for a wedding.... I had a family member with me at the final walk through and it was embarrassing for him to see the state of the house that we paid so much for. Not to mention, the house was absolutely filthy when we purchased it. There was drywall dust caking the baseboards, workers urine in AND AROUND the toilet, personal trash inside of cabinets and the window sill, basement had not been cleaned since construction concluded. I was shocked, and when I expressed my concerns I was told that I should just hire my own processional cleaner if I’m a “neat-freak”. If I purchase a brand new house from Pulte, I don't expect to clean up after Pulte's contractors. Since closing, it has been a nightmare to get these issues fixed. It has been over a month since closing, and we still do not have a resolution to most of these issues. I also feel like Pulte does not care about us or our home after we closed. The electrician that was sent over to correct our pendant lights left our house absolutely trashed - drywall dust EVERYWHERE since he did NOT cover up anything in the house before he cut into the ceiling. In addition, he then used our brand new personal vacuum to attempt to clean up after him, which destroyed the vacuum due to the dry wall dust.... Thanks Pulte!!! The issue is that it seems Pulte finds as many cheap alternatives as possible. ALL of the "upgraded" trim, baseboards, and even our fireplace is MDF. This was not disclosed to us, instead our sales rep told us how great everything would be since we were paying so much to UPGRADE. In addition, the paint that is used is not of any quality - it chips and smudges so easily to the point where the Pulte workers couldn't put their work bag up against the wall without smudging it. It is also confusing how Pulte does not recommend for homeowners to paint for at least 1 year, however does not provide quality paint to withstand normal ware and tare in a home. Like I said, it has been over a month that we have closed on our home and these issues are still not addressed. It is so disappointing that this is what we are experiencing and it seems like there is no support from Pulte. My husband and I also have to take time off of work to be at the house to wait for a Pulte worker to come over, and many times they are late or do not show up at all. This is causing my husband and I to miss work and lose money. ... More

Quality of workmen ship and materials used were not even up-to the mark. Construction managers had no control on the contractors. They just do things on their own. I would say, they deployed some freshers to do the job and they did what they can do. Most of the items in the house had issues. They tried masking these up during the walkthrough. Upon using these items on a daily basis we started seeing issues. When reached out to warranty team, they came back saying that the damage could have happened because of the usage which doesn’t make any sense. No one cares about the issues and they ask us to wait for 11 month window to fix issues. Cracked caulking, drywall cracks, nail pops, and cracked grout lines, floor squeaks are covered under the one year warranty, but only once will this be addressed, per the warranty manual. Overall very unhappy experience. ... More