Pulte Homes Reviews

There were so many issues after we moved in. We still have some and most importantly our upstairs usually get warmer as compare to our ground floor. Cannot figure out what going on with heater issue though they say it’s fine.Not expected so many issues will be facing after moving to a brand new home. Also we are not satisfied with the quality of materials used ( especially bathroom ) and workmanship ( exterior and interior issues).

The overall experience I got from Pulte were not good. Sales representative were fine with all my questions and requests. But when it gets to see the quality of work and material you get from Pulte not as what they advertising. I have found many things that are not worked as professional. They are not responsive to the issues I found around the house and reporting them. Overall I was expecting to get good quality of build and material when I am paying a good money for it.

The communications and differences between sales, construction management and post delivery support are significant. The sales rep was very responsive and great to deal with. Construction management was unresponsive and avoided taking ownership of issue resolution. Post delivery support is responsive and working to address open issues.

Pulte Homes in 2021 has had great demand in the area of Hopkinton, MA, hence the bidding process went to a whole new level. We ended up paying a premium for that, and had barely any time to go over our options for upgrades. The Upgrades were insanely priced not at all worth the money they quoted. The rude and arrogant sales agents at Legacy Farms didn't make it any easier. Up until the last min we were going through so much stress of not getting the correct or enough information, which in hindsight wasn't worth it. We still have outstanding issues for our home, but no idea when they will get resolved as we don't get any updates on the tickets or concerns we report. ... More

Poor job of painting throughout entire unit. Some walls look as if the paint brush was to dry. Kitchen cabinets as well as some closet doors have some spots, scratches, small cracks, and uneven paint finish. Was not told that top window does not tilt in to wash. How can we wash them especially if it it’s difficult to take screen out. One of the planks on wooden floor is lifting So very disappointed, thought that Poulte had a reputation as a fine builder that is why we bought looks as if that is not the case at least with our unit. Would be helpful if we could get some feedback as to why this happened (where they short of help and had to rush to finish) ... More

Our site manager promose get things done nothing done. Most of houseing numbers W missing.Call something to fix take weeks to fix it.Big pormises no excutions. Customers are furestrated, Front desk lady Gina is very good.

Multiple issues too long to list. Still working on punch list. Ridiculous

Crooked walls, AC undersized, yard floods, dead sod, the list could go on forever.

Craftsmanship was very sloppy. Examples include window frames that are not straight, painted walls have spots where paint is missing, paint on carpet, flooring has spots that are not sealed to concrete, blobs of grout on shower floor and garage floor, missing door stops.

Our wood floor had three nicks/dents in it. Looks like someone dropped something and put a nick in the wood. We also have splits going down the wood planks. We have, what I believe to be Caulk or some other film all over our tiles on the floor and wall in both bathrooms and on front door. The tile work in the laundry room is done horrible and doesn’t go flush to the wall. Waiting to see if there is proper drainage under our washer and dryer since they weren’t properly installed. During use they shook and moved all over the laundry room. The vent in the downstairs bathroom doesn’t go on. I was told due to back ordered piece. There are nicks and dents around the molding around the doors. The front door is so hard to open. Not only ours but our neighbors too that they go in and out so much the picture frames on my walls move. And it’s just annoying to listen to throughout the night when we are watching tv trying to relax. Still waiting on our water line to be connected for our fridge that got delivered late. The fridge was delivered with a dent on the freezer door. The kitchen cabinets have defects in the doors and cracked cabinet frames. The weather stripping on the garage door isn’t in place. The painters were messy and missed spots. Noise and creeking at the top of the steps. We were promised top quality work that didn’t follow through. The work done was rushed with little effort. ... More

Very satisfied for closing time no any problem with us. Thanks.

This is our third new home build and the worst. Pulte is building too many homes too fast. Supply chain issues and worker shortage has led to many build quality issues and subpar work by their subcontractors. Field Manager does not keep promises that were made for items to be fixed so that we would close on home. We have had build quality issues throughout and it has been many months since we closed with nothing being addressed.

After our experience we wouldn’t recommend Pulte to anyone. Based on quality, difficulty to work with, lack of transparency, and neglecting to fix things.

They build a decent home but the follow-up on punch list items and defects is lacking

House had a lot of imperfections in the paint job, flooring buckling, spackling of outside stairs had holes in it and concrete perfections on the outside stairs leading to front door. gouges in the garage floor.

The electricity in the garage does not work, the water heater does not work, there are no mosquito nets on the windows. the doors are made of paper, the walls of cardboard. The neighborhood is unsafe, cars are stolen all the time and people enter the neighborhood because there are no bars and they leave the gates open. a disaster everything

Overall we love our home because it’s our home but the buying process with Pulte was painful, stressful and not pleasant. There were many times we wondered if we made the right decision. The contractors are just sloppy with their work and the sales people are completely untrustworthy. If the customer experience was better, they’d really be at the top of the game because the home designs are beautiful. Purchase with caution and just know what you’re getting into.

Poor quality esthetics Won’t recommend

There were numerous discrepancies with our home that were addressed during the final walk through that have yet to be fixed. Other issues continued to be found even after moving in. For example, lights in the kitchen do not turn on as well as the closet lights on the second floor. Overall, if we had to do it all over again we would have not chosen Pulte at all

Many items were left incomplete, even though promised, the week of closing and remain that way a month later. We should have held out and made Pulte live up to their end of the contract.

Not a "quality home" as advertised. When you ask something to be done after closing, they will kick the bucket around. Be really careful with Pulte Mortgage.

Would not do it over again given the chance and I think that's about sums up how I feel about the process and our new home with Pulte. We were made to feel bad when we brought up issues. We were treated as if we were wrong in many instances. Just terrible customer service for the money we paid.

- Relatively high price - Low-to-medium quality - Countless mistakes/issues, big or small - Lots of delays (both material and labor) and lack of coordination - Poorly maintained construction site * Trash, food debris and alcohol containers inside the construction site * No proper isolation between completed site and under construction site - Lack of prompt response when questions or issues come up both during the construction and shortly after to resolve leftover items - They don't seem to take your concerns seriously until you make it a big deal by contacting your sales consultant in the sales office (when all the visitors can see/hear) - Poor selection of the pool builder as you can only use that company if you want to build the pool along with the house ... More

This is the worst home buying experience I've ever had. Once we signed the contract, all communication stopped. No updates, no information on when the build would start, nothing. Once we moved in, we hired an independent inspector look at the house. He found issues with the roof, HVAC, and some other minor things. The roof is yet to be repaired. HVAC came out and worked an entire morning re-wiring the A/C unit and thermostats. A/C wasn't even connected. We had no heat, no A/C. Once they were able to fix the A/C unit, they realized the thermostats were configured where the upstairs thermostat controlled the environment for downstairs and vice versa. When we moved in, the stove wasn't connected to the gas so no cooking for us. There were things identified by the foreman which have still yet to be resolved. ... More

The build of The home seemed okay when we walked through it, but the actual finishing of the home was terrible. The painting was atrocious and the house was left a mess. Grout work and tile was done poorly. Front door threshold brick doesn’t come up to meet the actual threshold and needs to be redone. Crumbled cement corners. Doors are hung crooked and outer doors don’t lock without pulling/pushing hard to close; strike plates don’t meet. No attention to detail. Although the issues were supposed to be resolved several times, they were not or you’re told to file a warranty claim after the fact. Super cheap faucets, fixtures, flooring (even though we upgraded), and toilets. Closed late. Very disappointing. ... More