Pulte Homes Reviews

Most parts of the process were way below standards what we expected of Pulte. Multiple times I gave you the benefit of doubt due to global supply chain issues. But now it is clear you were only interested in selling at the market peak, not focused on delivering. 1. Warranty manager although responsive, only responds to selected issues. Some of the issues seem to go into a black-hole. 2. A few glaring design defects were not mentioned, although every employee, contractor and visitor knew of them (driveway slopes backwards, carpet in a few rooms highly defective). Cabinets poor - spacing between cabinets and drywall. 3. The construction manager was a very personable guy, but again hid issues. Tried to sell off everything as final touches. Months after closing, the "final touches" are still unaddressed. 4. The closing department held my key hostage for a day after closing. They didn't give the final figure in time and even after my wire made it to them, they locked themselves in a half day meeting (8/22/22). How can you schedule a closing and let your employees go to multi-hour meetings during that time?? You're lucky I didn't get a lawyer and made you pay for that. 4. I am giving it until Oct 31 for all issues to be fixed. We are reasonable for minor issues - but not going to accept the issues that were slid under the carpet. I am engaging a lawyer. Will go the legal route after Oct 31. ... More

Pulte failed to hook our septic system up to electric. Three weeks later when we tried to reach out to warranty it was an awful experience. No one would return our phone calls or answer any questions about the system. Also, they left multiple items on unfinished on our home after close, and Pulte has not been responsive in fixing 30 days after close. There is no way to follow up and no one responds to warranty. Not sure there is any warranty with the home. Don’t expect any items to be resolved after you close with them. They are so focused on pumping out more and more homes, faster and faster, they have no interest in quality. ... More

This has been the worst experience that I have had with any builder. The site manager is overwork and I feel for him and his upper management team don’t care they just want the house close with a lot of open issues that are not done. A lot of people have open issues in my development that are still open and it’s taking them for ever to get it fix.

Experience was not good. My wife and I both feel this was a bad experience and would not recommend using Pulte as a builder.

The workmanship is a complete joke.

We were one of the first people to pre order a house on May 2021. Interest rates were at the lowest and they promised us it would be done December 2021 - Feb 2022. We initially looked for a new home due to the interest rates were still low. I was never informed throughout the process that delays were happening, I would ask a month before initial date of closing, on how the house was doing and was then informed it would be delayed. Feb became April and was promised to close. We had locked in a rate, then was told a few weeks before promised date that home was delayed til June. I had to ask rather them inform me in on when they knew the delays were happening. We ended up closing with an interest doubling on what we initially expected. It seems they hire contractors and have someone manage them. Our backyard has a whole lot of dips and sudden holes thats covered by the grass. If youre not looking while walking, you could roll your ankles. Our floor in the Lanai is full of paint that cant be scrubbed off. Our A/C is on 72, but around 3pm, our house goes to 77 and continues to run non stop. They claim the house is energy efficient. Not a great buying experience at all. ... More

Pulte Homes in this community is taking advantage of the market situation and building very poor quality homes. The building managers are over whelmed with the number of homes they have to work and not able to supervise the construction quality and missing several important aspects. Pulte homes is only intersted in rushing to close the homes without even having appliances and competing the home properly.I would not recommend this company to put your money

Quality of workmanship and Quality of materials is very poor, for builder claiming to sell this as luxury townhomes. Items identified as incomplete at close are not yet complete (2 months since close). Response times are 2+weeks with no concrete action.

Quality of paint used to paint the house is really disappointing. The doors do not fit well and there are still works left undone.

Worst customer service ever. The quality of the of the house is questionable.

Closed on the property in the winter, cannot tell you how much was not done to the home. We are relocating from a different state so I’m happy we have a solid 5 months before having to move here. Neighborhood=gorgeous. But that’s where it ends. With every issue came a slew of excuses-can’t find skilled labor, can’t get 42” cabinets (and our cabinets aren’t even WOOD), can’t do smooth ceilings, can’t finish moldings in rooms all the way around because that’s just not what we do. Our pantry-despite paying up for solid L shelving, had installed some kind of closet kit which they hung on top of other sections, so part of it couldn’t be used. Hired a contractor to rebuild. Brought in a drywall contractor who worked weeks to clean up the garbage unfinished ceilings. We have been bringing in contractor after contractor to fix everything they’ve neglected to pay attention to. Nearly 60K deep and we aren’t close to being done. And I think the biggest slap in the face is when we went to sales with some of these issues we were told “it isn’t a million dollar home”. Well-it isn’t…it’s a three quarter of a million dollar home in the Midwest which on the east coast (where we currently live) would easily cost twice that. No yard, no landscaping, no nothing included. Garbage flooring, electrical issues with wiring, even sealing around sink fittings or anchoring the garbage disposal correctly-not done. If I had my name attached to this project I’d get out of the business of building homes. And lastly-they don’t even give a thank you gift or a bottle of champagne at closing or a gift post closing. I mean-I know it’s not a million dollars or anything so maybe they could’ve sprung for a 50 dollar bottle of bubbly. Our last builder brought us a huge gift from Tiffany’s. The one before that gave us a nice gift card to a local restaurant and a bottle of wine. Look for ANY OTHER BUILDER. Seriously. Our last builder was Stanley Martin and we had an outstanding experience. Ghastly, awful. ... More

I purchased my new home on March 9, 2020. After moving in, I have many of the experiences would like to share The construction quality is bad. The reason why I say that is because if I use the app to detect the corner, it looks like the house is not perpendicular between each woods. They just hide by the drywall and you cannot detected it when you walking into the house. In addition, I am not the only person say so, some of my friends, such as the house inspector or constructor builder also mentioned it after they came. Not only that, after two months of I moved in, there is a wire burned out. The reason is when they nailed the lumbers, it is not only they didn't nail it well, but also nailed the nail on the wire so that caused a small burned. After wire reconnection, I still can see the light flashing sometimes when I use few of electrical appliances. Not only that, I also see a not empty beer just next to the fire location, which is the worst situation I never saw. The last big issue I want to address here is that I haven't heard anything back from pulte for following repair. Sucks. ... More

1. Not happy with the micowave/oven not getting installed yet after oneband half months since closing. 2. Reported issues about a month ago and waranty folks have not created work order yet. 3. Not happy with Pulte running water and electricity through this unit for other units. This could have been avoided easily. This was cheap.

SALES: Professional, responsive, good customer service DESIGN STUDIO: Professional, responsive, good customer service CONSTRUCTION: Overall, poor and/or unacceptable workmanship by reasonable standards/expectations. Shoddy framing, roof shingles damaged, poorly fitting drywall, badly installed trim work that was not cut to correct size causing extra large gaps that were over-filled with caulk or left exposing concrete foundation or framing, excess caulk on all trim, inconsistent and patchy paint inside and outside the house (some out of sight areas left unpainted), unfinished tile work in primary shower, poor and uneven tile work in all bathrooms, dents/scratches/chips to kitchen cabinets, quartz counter tops, shower surround, walls, doors, etc., etc. All the above issues were raised with the construction team and either dismissed, not responded to, or were attempted to be fixed, but done equally poorly and/or caused further damage/issues to be fixed. No issues were brought to our attention/acknowledged by the construction team, except if we discovered them. CONSTRUCTION WORKERS: Urinated (repeatedly) on the subfloor (2nd floor, two rooms) instead of using "port a potty" outside our house (acknowledged/confirmed by our construction manager). Urine-stained subfloor/drywall was only replaced after protesting at the Pulte Sales office. WARRANTY: Poor customer service and responsiveness. Met with warranty representative at the house to review outstanding issues that had not been addressed for over a month. He assured they would be taken care of and we still have not heard back from him or had the issues resolved over 2 weeks later. SUMMARY: Overall, this was a very poor experience. We closed in January and have not moved in yet (2 months later) as there are still outstanding issues/work to be done (identified by independent inspector/acknowledged by Pulte). AC does not work, roof shingles/damage not replaced, missing kitchen cabinetry, soffits that were painted by sloppy work not replaced, unfinished painting, etc. As such, we cannot recommend Pulte and would caution anyone considering this builder based upon our experience. ... More

The model home is lovely and once you're in you are in. What you actually end up with as a finished product is a generally nice home, but for the money you pay, the lack of quality control and the level of workmanship is appalling. Doors that don't close, incorrectly installed kitchen appliances, cheap broken trim of kitchen units sold as 'premium'. The marketing around warranty care and receiving support is professional, but the experience in reality is anything but. Since taking ownership I've logged 12 service requests and still counting, 100 days on and only one has been addressed. The pandemic card is thrown around, lack of supplier, lack of trades - doesn't account for poor communication, quality control and ownership. Sales experience was very poor, sucked into a $10K timed discount offer, then hard sell started. Was offered virtually no options in terms of frontage color, style or finish in a development 40% sold at that time. Did not disclose key information about the plot we had chosen - left a very poor taste in the mouth. We like the design and development, we're dismayed by the experience and lack of quality that we're now fighting to address. Would only buy from a custom builder in the future if building new again. ... More

Don’t sign closing documents until all repairs have been completed!! We completed our walk trough one week prior to close, pointed out the work needed and we’re promised most of it was going to be done by closing. That was not the case, they completed a few cosmetic touches inside the house but nothing everything. The manager did not complete the walk trough with us until two weeks after we had close and he took a list again of the issues needed to be corrected. Up to this date, two months after the walk trough, they have only completed two issues and only because they were affecting the HOA. I call the manager almost every day, leave voicemails and text messages but I don’t get anywhere. ... More

The quality and workmanship of our home is very disappointing. We spent over $200K in premium overpriced options and the final finish quality was not what were told by Pulte at time of purchase. We should have never accepted our home on December 31st until it was 100% completed. We’ve now been in our home for almost six weeks and other then Pulte repairing all of the electrical outlets that did not work in the café and owner suite bedroom, they have yet to complete any the other repairs from our initial walkthrough, nor will they acknowledge or respond to our follow up emails.

Lack of commitment, material weak and defective. I have unsolved problems from the installation with American Flooring, Whirlpool, concrete splashes all over my porch, drive way that is not paved due to lack of management that resulted in too late in the year so could not be done, cracked and weak material all over my house… warranty department is useless. Very disappointed overall and nobody cares or contacted me to help or listen to me..

Pulte is not interested on building a quality home, too many issues not address and lack of supervision. I have bathrooms without the silicon on toilets, showers, overall paint was not apply correctly, it needed to be sanded and then paint, floor you can feel is missing something because when you walk you feel a hole under the floor, cabinets have a lot of cracks and missing soft close, my island in the middle of the kitchen shakes when walking around it. Ceiling has a lot of marks and a few cracks days form closing. My experience is bad on my first new home I have pictures and video if you are interested on seeing the evidence. . ... More

The final product is poor quality. Bad craftsmanship throughout the entire home. They rushed through the build it it shows. We have structural issues as well as "cosmetic" issues. It seems the structural issues would not have been brought to our attention by our construction manager and WE had to bring these to his attention. So it seems they knew about the issues but wasn't going to tell us. My worry is what else was rushed through during the build that we cannot see. We were turned away originally in March only to have our contract accepted in May with a huge price increase. The price increase was marketed on a higher quality home since it is now "Pulte" and not Centex anymore. I would be afraid to see what the Centex product was if this is the better quality home. We are very disappointed overall. To be fair Pulte is attempting to address our issues, we will see how that ultimately goes. ... More

We had closing on 1st week of November 2021 until now we requested to install new shower glass door & rods in the bathroom, Kitchen Crown which haven’t installed even single time since closing. In the house many of things left to fix which we are mentioned in many times in emails to field manager but I haven’t got response back from him. Those issues we showed to field manager on closing day as well. I have no idea why he don’t concentrate on those issues. He just solved 1-2 issues only in 5 work orders he created. We paid for all this work then also. We are unsatisfied with his work.

Wait time on construction was not as told and they did not properly explained the type of land being purchased as it was flat and at the end was a huge slope in back. The construction inside home are all uneven: walls are not straight, outlets are not in lined and some forced in. Missing pieces from carpet to floor tiles. Overall cost of home does not give you the value in material not construction.House was not completely finished upon closing. They just care about the money.

Not very happy with the quality already. Already showing signs of not being a well built house.

Should review cost of all options with Pulte before signing or making any deposits, found options to be dated, limited and over priced. Was not allowed access to home during construction, was only allowed once during construction, can understand now after seeing quality issues.

Go elsewhere. They’ll show an excellent finished product and fall short at execution. If I hadn’t walked the house each week there would have been additional structural issues that would not have been addressed until closing which at that point they’ll promise you anything to have you close. Our closing was delayed due to lack of HVAC oversight leading to water seeping between the first and second floor through walls. We still have several open punch items that have yet to be addressed and we have been in the house for 2 months now. We were told the outstanding punch items would be completed within the first 30 days of being in the home. ... More