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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12906 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

12906 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

You lied to me

  • Santiago D.
  • Verified HomeBuyer
  • May 26, 2020
  • San Antonio, TX

So many issues with this house and moving in was the hardest. Broken promises from the builder who lied to me and feel tricked into buying a PULTE home

Pulte Homes responded:
We are so disheartened that you felt disrespected while building your new home. We would like to make it up to you and would appreciate if you could send some additional information about your experience to customersupport@pultegroup.com so our team can be in touch. Thank you. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely Disappointed

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2020
  • Noblesville, IN

Pulte's response to issues that have come up since we moved in has been extremely disappointing. They do not follow up with you. The warranty department doesn't respond in a timely manner. I have water running into our home every time it rains. This has gone on for 3 weeks. No one has come out to repair it. Construction bins constantly have trash and garbage spilling onto the ground. This is vey unprofessional. I've told our friends we have made a mistake building with Pulte. They do not keep their promises after the closing. We've built several homes and this is the worst experience we ever ...

Pulte Homes responded:
We are so sorry that our communication has not been up to par. We would like to make things right and would appreciate if you could please email some additional information to customersupport@pultegroup.com so our team can be in touch. ^Abby

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Pulte from best to worst

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2020
  • Las Vegas, NV

The best part of Pulte is the sales people that sell you on the house. They are polite and responsive. Everything after is a nightmare. So many issues with the build. Everything is broken and after living here for a month, the tape starts to peel from the walls. They use cheap and unqualified laborers sub-contracted 3 times over to save as much money on your build as they can. I have multiple broken items, broken quartz sink, broken stove, cracked upgraded glass, and so much more. All on a new house that cost about 1 million. They pretend to follow up but don't. They just send emails and ...

Pulte Homes responded:
We are pleased to hear you had a good experience with our sales team but are disappointed that your good experience ended there. We would like to learn more about your situation to best assist and would appreciate if you could send your contact information to customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - People who work for Pulte are not good at all professional.

  • Anil G.
  • Verified HomeBuyer
  • May 26, 2020
  • Santa Fe, NM

People who work for Pulte are not good at all professional. The work they did for my home is below par and if we ask why you did it like this they say we need to put service requests all the time. Even service requests we put a month ago no one responded yet..still waiting on fixes for all the substandard work They did.

Pulte Homes responded:
We are sorry to hear you are disappointed in your home and your experience working with our team. We would like to learn more about your experience so we can work with you to address your concerns. If you could please email customersupport@pultegroup.com so our team can be in touch we would appreciate it. Thank you. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte service

  • Russell J.
  • Verified HomeBuyer
  • May 26, 2020
  • Louisville, KY

My experience dealing with pulte has been AWFUL for so many reasons. Please feel free to call me as there is to much to write and I've wasted enough of my time dealing with your company.

Pulte Homes responded:
We are sorry that you had such a negative experience but value your input and would like to learn more. If you could please send your contact information to customersupport@pultegroup.com our team would be happy to get in touch. ^Abby

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

I became the field manager myself

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2020
  • Austin, TX

After moving in, we have had so many issues with our home that we regret buying it. It’s as if no one looked at the home to ensure things were done right. Cabinets are misaligned, improperly installed, broken, nails missing from showers, grout is multiple colors or missing, door knobs damaged, paint splashes and grout EVERYWHERE, light fixtures installed crookedly, framing issues, dirt and sawdust everywhere, nails in carpet, metal debris in lawn - this is an absolute nightmare. For all issues we have been told to coordinate with the warranty dept. I should receive a stipend for the work I’ve ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home and are dealing with unresolved concerns. We would like to look into the situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS

Total Score 1


Quality 1

Trustworthiness 0

Value 1

Responsiveness 0

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