Pulte Homes Reviews

Many issues with the quality. Requested help for repairs numerous times, only to be ignored.

Been in the home almost 2 months and I have reported several items that need fixed like shower doors with no bottom tract , dented bathroom door, cracked cabinet, cracked window, grout seems showing in kitchen granite etc . to name a few. No one has showed up to fix anything.

This was our first build experience and most likely won't build again. Definitely soured our experience, especially paying around $700,000. They only make sure the building itself finishes. You have to manage all the details, the things that you will see day in and day out. Certain things that were suppose to be done before closing are still yet to be done. Submitted warranty requests online two weeks ago and no one has reached out to me yet. Like they say, once you closed you won't hear from them again!

Horrible experience throughout the construction. I found many time wrong happening and even after telling about that, those were not addressed. Lack of communication all the time. Quality doesn’t look good. Many problems found during home walk and they still pending and keep finding problem, including major issues as well.

Poor communication. Few things that were promised (like insulating all the walls of basement ) were not done. Poor quality of material at few places. Poor carpet work.

Poor workmanship on wood trim, doors and painting.

The final paint on the overall house interiors is very bad and requires so much maintenance. The appliances that are provided are not good and they take no responsibility to replace it within the warranty period. The price that we have paid for the upgrades are way too high than they are worth for. Even the lawn was not set properly by them.

Lots of points undisclosed while paying and signing up. Quality of Pulte homes and diminished significantly since the past years. Paint of house finish of flooring , hvac, garage doors, everything is sub standard and sub par. Regret the decision to purchase through Pulte

Total lack of consideration for the home owner dragging out multiple repairs and no one cares…knowing what I know now I would have went a different route. I tried to get out of this before the lot was cleared but I was assured everything would workout perfect lol far cry from perfect or acceptable. Only thing WW has going on is the environment of the area outside of that forget it. I’m sorry exhausted from waiting inspecting and nothing happening and if they come to repair one thing they damage another it’s very sad. Warranty warranty is what I’m told you have a warranty I told them I didn’t buy a warranty I bought a home that’s suppose to have the same craftsmanship as the model??? No one wants to hear that only they’ll fix it. I looked at many many homes before buying new construction and I wish I have made a different choice after the fact. During my process I’ve had many contacts changed some communicate some don’t and your left to guess. No one talks to each other they have no idea who or when someone is at your home and the contractors have no idea why they are there unfortunately they speak no english so again nothing gets done. And never show up on time or the day they say they will. ... More

During closing, we found quite a few issues: floor edges broken and pop up, stain on the quartz top of pantry, two windows are broken, lawn is not done yet. Now there has been one and half month after closing, some issues has not be solved yet. The floor has been installed again but there are still several pieces having issues, broken windows are still there..

This was my first time building a home and what should have been a happy and exciting experience turned into a complete nightmare shortly after I started. My loan officer Tyler, was the most unprofessional, rude and condescending person I had ever worked with. However at the same time my loan processor Erin was amazing! She did everything she could to minimize my contact with Tyler. After close, it was one problem after another. Hvac system was installed invoice, a technician has been out to my home every week with no resolution to the problem. I have a shower that leaks daily because it was installed incorrectly. I have a window that won’t open. The paint is peeling, the concrete has separated/opened on the porch. The list goes on and on. The craftsmanship is deplorable! I would never build with this company again! ... More

If you buy a Pulte home you will hear a lot of “ I am sorry”... and no action. For example, they painted the entire inside of the house the wrong color ...they were “sorry” after we pointed out the mistake. They installed the wrong garage door in March and we pointed the mistake out in March...The correct door was not ordered until June 3!! They are “sorry”....They were suppose to put brick around the front door but put siding....We pointed out the mistake...after arguing about it, they said “sorry” and corrected it....and the list goes on.!! They are sorry that they can’t get problems corrected; they are busy!!! WE are sorry that we bought a Pulte home!! ... More

I did not get what was promised to me by pulte.

With the reputation of Pulte we expected a much better experience. Throughout the build process there was minimal communication and when there was, the information was not correct or trustworthy. Our home was delayed several times due to "Covid" when really the builder had issues they were not upfront about. Our home was broken into the day before closing, which delayed us 3 more days. Pulte has no security onsite or care that this happened (we were not the first home with this issue in the neighborhood nor will we be the last I'm sure). After move-in, our experience with the warranty department was abysmal. Our dishwasher, furnace, and dryer vent all had issues and did not work. These all took over a month to remedy. The dryer vent was installed with a screen (code violation) which could have easily caused a lint fire! Overall we are just disappointed that a home in this price range turned out the way it did. ... More

Communication is terrible. While not a custom builder (and they are quick to tell you so) quality of workmanship is awful. So many unfinished issues even a month after closing.

Quality of work is okay, not great. Sloppy, no pride in workmanship. 50/50 on materials. Many were very cheap for the price we paid. Quality Control was basically none. Terrible. Responsiveness to issues, basically we got "ghosted". At 2 months from move-in, still many issues were not addressed. Word of trust to take care of things, doesn't exist. The only positive portion of this experience was the Loan Processing. Basically smooth, though communication was lacking, it was better than the rest of the process. At this point, we would not purchase another Pulte Home or recommend them. Too many issues that we personally should never had to have been part of. This house was by far "Ready to Move-In". We're still waiting for several issues to be addressed and repaired or replaced. Extremely disappointing. Pulte can certainly do much, much better. ... More

Please be very careful when deciding a Pulte home. Your first experience at the model, just like with any other builder, will be a great one and you will see the potential for your home. First piece of advice, I would ensure you have a good sales consultant that knows what they are doing and is knowledgeable. Ours was the opposite of that and essentially ruined the home buying experience for us. She tried to charge us for things that were not needed, neglected to advise us that basic items, such as a master bathroom mirror and a garage door opener were not included in the purchase. Those two items we learned about the days leading up to closing. Floors are uneven in the home, the home was unfinished and dirty, and then responses to get workers to the house have been, at best, slow to respond. It has been nearly two months since closing and we are still waiting for "punch list" items to be completed regarding the interior of the home. Pulte and their sales consultants seem to be more concerned about profitability vs customer satisfaction which is unfortunate considering how much people are spending on these homes. (Note: I have requested someone from Pulte to contact me regarding my experience thus far and their neglect to do so speaks volumes about their feelings towards customer service) ... More

The only good thing about the home is the view and area of town. I hope no one else has had the level of dissatisfaction I have had.

I bought a brand new house from Pulte Homes in October 2020. I closed on the house & began moving in. However, there are a SIGNIFICANT # of problems w/ the house. One of the closet door knobs is missing. I have a water leak. One of the toilets was not properly installed. The carpet had a large # of nails sticking up. There was a lot of construction debris in the backyard. The garage door is really loud while opening or closing. There are at least 1 dozen other issues. These things should not be happening, especially w/ a brand new house.

Every time we visited the job site it was filthy. No one watched the contractors that were "working" at our home. Beer bottles on site, bathroom plumbing not complete in one of the bathrooms, heater not set up. Even at our walk through the house was not clean and it doesn't seem to bother our "Construction Supervisor". We are sorry we didn't buy from a different builder.

I'm truly baffled when I see 5-star reviews. Must be the Stockholm syndrome: Paid enormous amount of money for a shockingly poorly built house - what to do except celebrate! There not much else or recourse. Everything I'm stating below is also corroborated by all the neighbors I've spoken to regarding a common, shared building experience we've had. We love the "idea" of the house and the general design, and the great location. However, from beginning to end everything is built sloppily by contractors who openly despise the properties they are building. If they didn't despise the house they are building, why would they drop their trash into the a/c-heat registers? Leave cans and cig butts all over the house? Not protect the tubs and showers and toss nails and construction debris into them and scratching them? Why would they mix their cement on the unprotected floor? Why would they leave nails sticking an inch out of the drywall? Or install a cracked tile on the stove backsplash? (and leave it) Why would they destroy windows, doors with acid and not clean it up? (forcing replacement) Why would they drip paint on the screens on leave it like that? Why would they leave splintered doors in every room? Or leave gaps, scratches and chunks of wood splintered off your beautiful oak flooring? Why would they leave 1/2" of brick flashing overhanging all over the house? Nails all over the roof? Scratched and gouged window sills from the siders dragging their goods out thru the windows? A fallen telephone pole in the back yard? A driveway so badly done with such low standards and zero Pulte supervision that it has to be redone - but making us wait 3 months after move-in (preventing sod install and other brickwork)? Siding buckled so bad that passersby ask about it? Our list (and the lists of several neighbors we've met) is too long to lay out here. It's bad. Pulte has already cycled through (lost) three site construction supers just since we signed the papers. Why do they not ask themselves, "What are we doing wrong?" We've been in the house for ~6 weeks. The "list" we've provided on items not considered "warranty" but just not done right by the construction crew are now being referred to their warranty department by the new super. (after no response from 'previous' site super on several promises over the last two months) If Pulte has a bad reputation in this area, they've earned it. ... More

Looking at the model home we thought Pulte was good, even during construction when we saw some issues they promised to fix everything before closing. But it has been only a month since we moved in and seeing lot of cracks on dry walls, hearing water flow thru the walls, noticeable uneven flooring, etc.. wish we had noticed these issues before closing, now no response from Pulte to fix any issues.

There’s to many issues to deal with for a house supposed to be new. I’m still waiting for a fix of my 30 days warranty claim. No follow up. Last email I sent before holidays hasn’t been respond yet.

Very disappointed with the responsiveness to issues

Biggest mistake I ever made, was buying from Pulte. Workmanship is terrible. Warranty issues brought to attention months ago still have not been addressed. If you are buying from Pulte, be sure to get a 3rd party inspection prior to close, and refuse to close until every deficiency is addressed.