Pulte Homes Reviews

For the price I paid I expected better quality and polish to the workmanship. So many cosmetic flaws and oversights. Moulding and trim are beat up. Walls have varying degrees of texture when they should be smooth. Different paint colors used on a wall. So many things that are disappointing to continue to discover. Pulte makes these big customer experience promises, but no is reaching out or following up on my requests. Responsiveness has been so poor. The house and it's finish feels and looks like a rush job- and that was after pushing back closing. I never would have accepted this house in the condition it is in if I wasn't going to be homeless after they changed to closing date. ... More

I found a lot of issues after I signed up, I am paying for a new product, and I found out that the backyard door and garage door have a lot of issues, which I requested a replacement, it looks like those construction managers want to save money for their company, also they ignored me many times when I asked for any repair. I don't recommend to build with pulte homes honestly.

When we purchased we made it very clear to Sales contact that we can't move before Feb 25 and for sure in 2024. Sales contact was very confident that house won't be complete in 2024 and it takes 8-12 months . We have written communication also Pulte pushed us to close in Dec 2024 citing binding contract . However , to close in Dec Pulte even didn't install the water meter And it took almost 20 days after closing to get Water connection and trash services started . It was highly inconvenient. pulte installed different colored appliances and not ready to address it. I n addition construction manager lied that he will help addressing issues after closing ... More

I moved few months ago and I have had several issues with the quality of workmanship and customer service of Pulte. They are nice houses from outside but after moving in you will realize the quality of their work is horrible. We had work through with the builder who promised to fix the issues found. Sounds like a nice guy but nothing gets done. The vinyl flooring has a lot of bubbles, had issues with electrical outlets not working and some missing in living room, a lot of cracks outside the house some were repaired but no painting done. I have been emailing back and forth with customer service and nothing gets done. No one cares. It took the city inspector who came to inspect my EV charger who noticed the electrical issues, to call them about the electrical outlets not working and not within the code. The electrician then came within 30 minutes, after I have been trying to have them fix the problem for a month. I now have a 3 holes on the dry wall that they cut open and I’m waiting on someone to fix that. My overall experience with pulte is, as soon as you move in to their house you are on your own. They just care about themselves and houses they haven’t sold. I know new houses have problems, but the quality of workmanship and customer service is not the best. I’m still giving them time and I’ll keep posting updates in future. ... More

Dave with warranty department is unresponsive and lacks organization and communications skills. Not sure how or why he allowed to work in this field.

Entire home appears to have been finished as quickly as possible, with countless interior areas overlooked. Required tons of manual cleanup and touchup afterwards, as Pulte is essentially impossible to get ahold of after closing. Even if you get in touch with them (after several repeated emails), they become unresponsive again and do not address any issues. The other many negative reviews on this site are true. Drywall work was far from perfect, with plenty of visible seams and poorly covered-up mistakes. Windows were scratched and cracked. Cabinets had countless dents and holes. Doors were dinged, dented, and cracked. Buyer beware! ... More

Our neighborhood has experienced so many issues. The only thing I can say good is location - close to everything. Everything else has truly been a nightmare. I don’t know if I’ve met a neighbor who had a good building experience. It seems they hire workers who don’t care about the work they do and then they have no quality controls in place to make sure work is being done correctly. And these are expensive houses! I would never build with Pulte again after my experience.

The building quality is not very good. We had issues from day one.

We purchased the house for providing additional space for special needs kid and pulte team agreed to build the house with accessible bathroom on main floor. 1) It took 3 months for the sales person, an architect and designer to come up with plan and in the end bathroom had no overhead light. We got a very dark bathroom.for our kid who has vision problems 2,) the bathroom floor has been redone multiple times ( multiple grout colors at first) but builder has not initiated the fix until last day. The bathroom floor is redone on closing morning only to find that the water had drainage issue 3) The traders have damaged LVP floor few days before the closing and found too many scratches in multiple areas but this was not taken care before the closing and no one really cared until we inquired about it 4) the bathroom floor again redone couple of days ago but the flooring guy has idea what they are doing - this time again used different color grout and still not fixed the original issue of water not draining properly 5) the counterpart chips were broken by traders on the day of closing. Having a very tough time getting the issues fixed at the moment. You really need to chase people to get work done. We regret building our house with pulte. Please avoid pulte and build somewhere else if you want peace of mind and save your energy. Don’t waste your time. ... More

Very poor quality of construction, no response for services, many problems from day one. Never ever recommend anybody to buy from pulte.

This is my 3rd Pulte Home, I should have learned my lesson. When we went to the design center to pick materials we we upsold on Quartz Countertops. We picked a design pattern that we liked, and went about our business. The contract clearly said QUARTZ , but when we moved into the home, and within one week the QUARTZ countertop chipped, and stained, we knew something was wrong. we contacted warranty, and during our research we found that they installed a product called Silestone from Consantino. In their own literature they do not use the word Quartz, because it is not quartz. When I had the warranty supervisor come in, she appologized for the Silestone rep not being in attendance (he knew I would ask him to explain how they were trying to pass this crap off as quartz) she said we got what we were contracted to receive (she explained that there are no 100% quartz products in the market and that this product had up to 40% Silica (quartz) in it. THAT IS NOT QUARTZ. we found out later that another neighbor had the same problem, there counter was defective and they replaced it. BAIT AND SWITCH, BUYER BEWARE. now we have to buy all new counters to get what we paid for ... More

Poor quality of vendors used, and warranty process falls on the homeowner to turn into the general contractor to handle the vendors for repairs.

We had a horrible experience with Pulte. They tried to make us close when the house was nowhere near being complete. Their quality of workmanship is horrible and subpar. We’ve had so many issues in the house. We honestly would probably never build with Pulte again and this is $1 million house. I can imagine what they do for less expensive homes.

The number of problems that we have had in our home have been too many to count. Not only do we have some rather large problems, such as cabinets being gouged, doorbell never working, gas leaking from fireplace, etc, but getting these issues fixed seems to be nearly impossible.

Make sure you inspect every aspect of your home build. We found numerous things wrong ( including beer cans in our walls). We found out that the flooring company Pulte uses has a D- rating. Once you sign the walk through papers you will not have much luck getting things repaired in a timely manner.

My initial experience with Pulte was great and I was excited to build a new home. with them. The location is great, the neighborhood is wonderful and I was ready for my dream home. The further we moved into the building process with Pulte the more the excitement changed to disappointment and frustration. On every interaction, either we were misinformed, limited or not told the truth about matters we had concerns with. We were told they would look into it and get back to us and it never happened. Or we were told they have now moved passed that stage of the build and there is nothing that can be done, or we were simply ignored. The customer service was not customer oriented, but builder focused. When issues were addressed I was left feeling as though I was the problem. How about the problem is the problem and you look into it. Things were left unfinished and we never heard from Pulte again. We have been in our new home for seven weeks and have not heard anything more about making repairs to the items we requested at closing. On a rating scale of 1 to 10 with 10 being the highest. I rate the experience, customer service and repairs a 2 out of 10. For the price I paid for this house I expected quality workmanship and materials. This is not the Pulte I had experience with in the 90's. ... More

From beginning to now not even completed it is the worst experience and poorest quality home we have ever had

Lashay who was very helpful with the move in and sales. Once we moved in, our experience went completely downhill. Our project manager, Tyler, was not helpful and not willing to fix things that were found even the first week of moving in. We bought this home sight unseen all the way from San Diego and were hoping for a much better experience.

Really not happy with the awful conditions of the front and the back yards of my new build house since we closed in March . We still don’t have any sods in front and any seeds in the back, landscaping never got done for 2 months since we closed. The front yard is still full of mud, trash, black plastic bags, water retainer bag, plastic bottle full of pee, big rocks, gravels and dirts from when the house was being built!! We’ve been told by the construction manager that it will get cleaned and fixed but nothing actually got done!! Being a first time home buyer, I will definitely learn a lot from this bad experience! Won’t do it again! Even the neighbors upset about the situation! Pulte needs to do a better job! ... More

One word to say about pulte is “Worst”. Right from the beginning of home contract signing nothing went according to the plan. Delivery date got pushed 4 times without any prior notice. I was literally homeless for almost 23 days staying in hotels and friends place due to Pultes last minute date push. No compensation was provided with all these issues. More over after moving in, house is sub par. Floors are with paint stains, my master bathroom was completed after a month of move in. Still open issues yet to be addressed by service team. As soon as we raise a service ticket, first response would be it is as per spec and no issues with the installation. Is Pulte thinking that we are that dumb that we do not know anything and we take whatever they say? Classic example: my dishwasher was not draining after I move in, raised a ticket, got an appointment fixed, on the appointment day customer service person called and told me that they cannot make it today as they are waiting for spares, Really? Without visiting and checking how they decide that they need to change something to make it work. The above is one in many, better please avoid pulte if you can. ... More

Buyer beware prior to close. Workmanship is cheap and they say they will fix it before close and they don’t. They say submit work request and nobody responds back. I was give Michael Suich number and you can’t leave a voicemail and he doesn’t return emails. Not satisfied at all. Buy anywhere else but a pulte home. I never had issues when I bought my house with Mattamy.

The house has many issues. We contacted the builder, but no response. We brought the couple of houses from other builders. They were somehow good to bearable. The Pulte is the worst and not following through the issues. I am very dissatisfied. I will never recommend Pulte to get the dream house.

Many issues with home. Workmanship is less to be desired with work not completed properly.

Construction manager and warranty department do not respond to issues

During the closing process many issues that came up during multiple inspections were not addressed and we will have to deal with them moving forward with warranty even though the items were inspected in advance, construction manager was asked to make corrections and he agreed it would be completed before closing. Buying from out of town facilitated the team to assure us that everything was done, however, showing up for closing finding out it was not the case. Overall, the house has a feel of an appartment when it comes to the quality of build, poor finishes in several aspects. The kitchen is the exception—it was nicely finished throughout. Otherwise, floors are extremely uneven everywhere, both levels. Visibly with furniture installed (you can see beds are lopsided, side tables, etc), creaky floors in closets, raised spots where closet doors drag in the carpet, gaps between floor and baseboards throughout, gaps between carpet and wall on second floor, bumps and jumps on flooring everywhere, carpet with treads loose sticking out in multiple areas, no transitions between tile and carpet areas, broken toilet seat, missing emergency valve handle, walls with humps. In addition, we realized after moving into the house that there might be upgrades that we paid for that were not installed: for instance, the purchase agreement lists an upgrade for a wood staircase worth several thousand dollars and instead, drywall was installed going up the stairs. We purchased a specked home while living out of state so we were not involved in the building process, we knew everything had already been selected but we expected the considerable amount of upgrades we paid for would be honored, and if something was not completed, the price cost would be deducted. ... More