Pulte Homes Reviews

Our experience purchasing a home from Pulte Homes was incredibly frustrating from start to finish. While the initial contract signing process was smooth and gave us hope for a good experience, everything went downhill from there. The communication throughout the process was almost nonexistent. Even with the Design Center, we had to constantly follow up just to get basic information. Many options were not clearly presented to us, and we later learned, after visiting other homes, that several choices we would have considered were never even mentioned. The construction process itself has been riddled with issues. There are still unresolved problems, and despite reaching out multiple times to the construction engineer, we've received little to no response. Closing was, by far, the worst part of the entire process. For nearly two months, we had zero communication. We emailed everyone, from senior managers to salespeople, mortgage agents, and others, but received no replies. We were left in the dark, wondering if we would even be able to close on this house, and at one point, we seriously considered starting the search for a new home elsewhere. In short, we are deeply disappointed with the lack of communication, transparency, and professionalism throughout the entire process. We expected more from a company like Pulte, and unfortunately, they failed to deliver. ... More

I do not recommend buying house at Sapphire Point

Very sad experience! Would not have bought a Pulte home if I had known how the experience and quality would have been.

Worst experience I have ever had. Jason was horrible and blatantly lies on final walk-through items.

HOA representatives say one thing on the phone and another via email. Horrible customer service. Non responsive and very cold and they have no empathy for any issues that arise for a new home owner. If I knew what I was getting into I would have never purchased a property with Pulte.

Quality of the material and build is way below expectation of a new quality home. If I can rate minus star I would’ve given a minor star. This doesn’t look like a half $1 million plus house this look like a below average amateur built the house. I will never recommend anyone to buy home in Pulte. One of the third-party vendor they have Guardian they are just ripping the customers off and their customer service is horrible. They installed my speakers and connections in a faulty way when they install my nest doorbell. They burned out the doorbell itself. It’s been a month. They still haven’t fixed it. I can keep going on and on and on, but the quality is just not acceptable ... More

So far my experience with Pulte is very bad. I will never buy again from Pulte or recommend it to any of my friend, I had to select 1 star ratings because there is no option to select less than 1 star, Pulte doesn't really deserve even a single star. Some of the highlights: - Build quality is very poor. - Almost every door in the house has one or other problem. - Air outlets do not work properly to close or open. - Bathroom/outdoor outlets do not have GFCIs. - Floor Squeaking sound all around the home. - cabinet issues. - Paid for the Sod but got lots and lots or Crab grass, feels like I paid for the crab grass. - Drywall finishing is not good. - Power outlets not working. - Sump Pump lid not there. - nails are popping from carpet and hurting toes. - there is endless list of issues. - There is Pond in the back of my home and the fountain is not working ever since I singed contract in November 2023. There was no proper walk through before the closing. Pulte Mortgage literally made me cry for the loan. Loan agents do not even know how to process the loans. I closed my home more than 2 months back, but issues are still there, Pulte is taking forever to resolve the issues. I hope this review is also not just for the namesake. ... More

Matt the Fowler worst construction manager

We have waited for the kitchen doors to be installed we have been waiting since 2 months now still waiting for the doors to be replaced money has been taken service has not been done. We are paying HOA for the property no swimming pool no club house is ready yet but monthly payments are taken by pulte what an ugly situation

Among 3 homes i have i will rate this as worst builder

Pulte is the worst decision I have ever made. They do not have proper leadership and management and all the house they built is of poor quality. The construction managers do not have knowledge on building quality house. We bought a home with Pulte and had lot of emergency issues with the house and the service team is a bogus that is not strong enough to support the customers. Our house is having a water leak and it is 5th day yet no one to help. Made enough calls and emails and tiered . So as a home owner I can say never ever but a Pulte product and they are not what they say. And they are not “TRUSTWORTHY “ ... More

I had a very stressful and negative experience throughout the construction process. I received incorrect information about several items, and some things that were supposed to be completed by the closing date are still in progress. Additionally, items that were promised to be delivered were dismissed as mistakes by the sales team. These issues were not even listed in the attorney's documentation as deliverable items.

The on-site crews were very attentive to resolving issues before closing. After the closing, however, has been a total disappointment...zero contact confirming issues to be addressed. No emails, texts, etc. from customer support. Issues with low quality garage door panels with obvious manufacturing defects then blaming winds. Extremely disappointed in customer service after the home closing.

This has been hands down the worst experience we could have never expected, as Pulte has such a great reputation in other areas. well, not in Florida, my friends. We have since learned that they don't actually have to hire qualified subcontractors. In our case, our construction manager, Tyler, was also a rookie and from the final condition of our home when we moved in, it appears the tradesmen could tell and they got away with cutting a lot of corners. Many promises were made at closing regarding things that would be repaired and redone and replaced...that was the end of March 2024. We are now in August 2024 and nothing has happened, apart from addtional things going wrong, including a leak in our kitchen and downstairs bedroom due to the HVAC system being improperly installed, as well a leak in one of our three toilettes. We have meet Lisa, the manager of Pulte's NorthEast Customer Care dept. She has been very reassuring that we will get to the bottom of all of this but it may take a while. The truth is, Tyler was the Construction Manager for all the homes in this development so everyone is in a similar situation. Plus, it's the same unqualified subcontractors doing the repairs. A bathtub repair that was done in May has resulted in the bathtub needing to be replaced, for example. We don't know if we'll ever find the light at the end of this tunnel, but we can confidently recommend to anyone considering building a home with Pulte in FL - find a more honest builder, ask questions about how they find their subcontractors (making sure they require licenses for the trade/craft being done) and NEVER close until you are 100% satisfied with your new home AS IS. ... More

Less than three weeks have passed since I moved into this property, and I already regret doing business with the Pulte Group. The grading work, which was supposed to facilitate drainage, could have been executed far more effectively. Simply lumping the soil at one end does not constitute proper grading. I am appalled by the level of customer service demonstrated by the Pulte Group. I have never encountered such poor customer care and I will ensure that none of my friends and social circle go through this frustrating and poor experience with Pulte that I am going through.

I can go on and on about the horrible experience from the process of applying to the quality of the home. Worst builder ever. I honestly should have bought a highland home.

The despicable, shameless misrepresentation regarding the rooftop view, among many other issues, ensures that I will sell this town house as soon as possible and let all my family and friends know how terrible this experience was for me.

Bad experience, bad customer service, way overpriced, stay away and be aware!…

This has been one of the most frustrating, disappointing and exhausting experiences of my life. The so-called sales agent and mortgage team were painfully difficult to work with and provided no true assistance - rude, condescending and incompetent. The builder was nice and provided weekly updates, but the contractors were sloppy and the finished home was less than quality. I would not recommend Pulte to anyone ever. Completely regret my decision to buy a Pulte home.

No quality, bad sales consultant, not happy at all.

Did not get a good experience

No any good park only one park near to my house builder didn’t spend any good amount on park I do not like at all I miss Taylor Morrison community home I moved from no view nothing if you wanna live under roof then it’s fine that’s all I can say sorry for this review

overall the team was not supportive or helpful 1- sale representative was encouraging us to sign very fast ,making use of English as second language .so we singed in day #1 for remolding we didn't require , and just on the next day when we went back to cancel he said it is not possible ( in other words did not give the enough information regarding the pricing , what is already there , and what the upgrades ) 2- The mortgage company had a very bad communication that cost us $1800 although i had contacted several times and they explained that i have no problem in my end 3- on the of home inspection we have been treated very bad and i reported the incidence against the project manger , who was very unprofessional and almost kicked us from our property 4- we have been requested 5 work order only two was taken care of , and up to the minute we have no date has been issued to address the remaining work orders.( almost a month ) 5- our garage door opens by itself , the customer care came and tried to fix it but instead it now opens more frequent now we are unsafe because f the garage door open by itself , I cant leave the home unattended, which affect our work schedule. and terrifying the kids . Finally , we got the property at the same as market value but the other companies provide their customers with a very good customer services , address their concern , and treat them as a valuable customer before and after the closing the other companies have a better finishing overall, and a really good customer care thank you, ... More

Poorly built. There are numerous issues with circuit breakers, concrete work is not done properly. Needs multiple follow-ups for every single issue. No confidence in the builder's inspection. Builder is more interested in getting good ratings than the quality. I have built houses with other builders like MI and Rockford. I would recommend them than Pulte.

Wish we went with a different builder. Loan company are scammers, don't fall for their incentive trick. The home has lots of shortcut issues that we needed to hire outside fixers to redo. Not worth the price