Pulte Homes Reviews

This is our 2nd home that we purchased from a builder. The first one was from brookfield, and had ZERO issues with them. And they where way more modern with all the minor things in the home, white cabinets weren’t upgrades... they where included, the minor accents and door knobs where way more modern then the ones pulte has to offer. There are sooooo many obvious problems with pulte home, we moved in and right away noticed the craftsmanship and detail to work is wayyyyy off. They cut a lot of corners and nobody from pulte was overseeing the contracted work that they hired to build our home. Broken roof pieces , leak stains on California room, cracks in our cement, very noticeable cabinet mistakes. Screws have been punctured all the way through the roofing and noticeable on the overhang by garage. One of restroom tub has a constant drip. Our sprinkler system was not working properly. And this is only 1 month into living at our home.can’t wait to see what 1 year has to offer. And let’s just say... I’m documenting EVERYTHING, just in case it has to go through the court system. Another thing is the PULTE mortgage was the WORST EXPERIENCE EVER! They didn’t have there stuff together, they asked for same paperwork 4-5x and the representative would talk down. Even after signing the same paper 4-5x they still sent a request to sign the same paper 3 wks after living at home. Overall they where not organized. BUYER BEWARE!! I’m sure there are a lot of pending litigations on the builder. I Would not recommend to family and friends. ... More

Be prepared for the fact that your home will be nowhere near done when they say it will be. Be sure the house is complete before funding or you will have a fight to get it fixed.

My wife and I purchased 3 home from Pulte. The first was very well done so we bought two more. With each new purchase the quality, concern, customer service and follow up repairs increasing got worse. We are very disappointed!

Pretty bad experience including Pulte mortgage. Quality is pretty bad, cheapest materials, have to constantly monitor the process.

Our house was not built very well. Our ceilings look awful. The house is built cheap and the quality looks nothing like the model. The workers don’t show up when they’re supposed to make repairs and they don’t do a good job on the repairs. We have broken baseboards that no one has fixed our driveway concrete is sloppy and doesn’t look good. I would not recommend pulte to anyone

Due to the poor quality of workmanship, the other measures also followed suit. A good neighborhood with nice sized lots and house plans. However, not good value for the cost of the home. We expected impeccable workmanship but were constantly disappointed even after repairs were done. You cannot rely on anyone doing their job effectively. You must always follow up behind everyone to ensure things are done correctly. Considering we have no clue about construction, it was very inconvenient not to mention aggrevating. Would not recommend them as a builder.

Builder charges >2500.00 USD to pain your home 1 wall color and 1 white ceiling paint. They use Sherwin Williams CHB paint on the walls including bathrooms. This paint does not wear well and is NOT recommended by Sherwin Williams as a durable wall paint. CHB was also used on the bathroom walls with no anti-microbial protection. If it gets wet it stains. Garage is not finished and assumed the buyer will spend another ~2K out of pocket to finish drywall and paint. A deadbolt lock is not included for the front door. Hardwood floor and stair railings are considerably marked up Carpets is low quality and has 5 year warranty Having insulation in a garage is an upgrade / additional charge. ~950.00 USD The stair rails are glued in place If you want lights above the shower and in some closets ... it is an upgrade. The design center is a gimmick to make up margin on home -- products are marked up >62% - 81% The builder doesn't leave the homeowner any additional tile/flooring/paint or touch up paint for cabinets. It is up to the homeowner to research contact each company to order. The standard sidewalk is 3' width The cement stoop off the basement is 3x3 Downspouts are not buried Serial numbers are not left for the homeowner to register their appliances ... More

Looks like my three year old caulked and painted the exterior. It was painted under 30 F and is peeling and cracked. It was noted during closing in April and still not fixed. Nail pops are expected but not to this degree.

Build Quality is not great. Especially dry wall. Sales person could have been supportive during option selection.

WHEN THEY DO THINGS LIKE FRAME A WALL IN THE WRONG PLACE, YOU WILL BE TOLD IT IS "BUILT ACCORDING TO THE PLAN", EVEN THOUGH THE PLAN CLEARLY SHOWS IT IS NOT BUILT TO PLAN.

I feel this build was rushed to get finished before the end of the year even though we purchased in May. Build didn’t get started for a couple of months and even though we purchased prior to 2 other lots (weeks/month) ours was the last one to get started. Multiple issues left unresolved and found poor displays of workmanship while living in the house. Some examples are: -various/different hardware used for hooks on boot bench (I don’t understand why it wasn’t uniform) -2 hooks from boot bench had stripped screws and fell off within the first month - a handle on a cabinet drawer broke in half when attempting to open for the first time - front entry door not sealed. Visible light coming through and draft - downstairs guest bedroom and bathroom doors stick -downstairs guest bedroom door hinge missing 2 screws (another example of poor workmanship) -downstairs guest closet top rail damaged (from instal I’m guessing or shipping) & closet door doesn’t roll open -backyard wasn’t graded correctly. Pools of standing water in various spots - paint splattered all over brand new floor and we were told that’s the best they’ll be cause the cleaners only use soap and water. (Since my last review pulte sent a painter and he removed 90% of floor paint) -carpet in nook under stairs coming up at edges. Carpet on stairs has visible gaps near edges (1-2 stairs). Seams are very visible. Very poor quality installation -Quarts countertop seam in kitchen is of poor workmanship. Hardened glue spikes in cabinet from where they joined the seam on the underside of the counter. (Dangerous and unprofessional) ... More

I’m still not receiving any US mail since Pulte gave us the incorrect city and zip code. The materials used are cheap, things put together too fast. Sloppy job. Appliances are not high quality either.

Not accommodating to minor modifications. House was NOT done at time of closing. For the price would have expected a much higher quality. Construction cleanliness was extremely poor, we had several nearby under construction and constantly had to pick up trash at our house.

In the beginning our experience was much more positive. Some of the employees really seem to care but the end result is sloppy trade work and lack of responsiveness to seeing issues to completion. AT best Pulte needs to add 4-6 to it's build time. Trades often do not show and many do such a poor jib it's amazing that they continue to hire them. I think they underestimate their buyers and often patch these houses together. Issues are addressed but not acted on. Trying to get the punch list completed requires endless phone calls and extreme frustration. The GC is great but it seems that his hands are tied as well. They start a project but do not see it through moving their handyman from house to house without completing anything. Items that need to be replaced have been "ordered" and are on "order" . I had to hire and pay my own handyman to fix several things ASAP. Extremely disappointed with some of the quality of work. Pulte needs to slow it down and care more about their product or they will end up like Ryan homes. Word of mouth is very powerful. ... More

Here’s our story of what we are still dealing with. Anyhow, 3 days before our final Walk through I decided to come by the house to do a walk through by myself. The night before we have some rain, but I was still very surprised when I walked in to see water leaking from my downstairs bathroom into the front door foyer. Obviously I called my super and he got on it right away. We were told the cleaning and remediation process would take about 9 days. They put us up in a hotel for those days, then we were given the new date to our closing. We did the final walk through, water issues was fixed, so we thought. Doing the walk through the quality of the build just seemed cheap. Paint job was not perfect, seemed rushed. Dry wall was uneven, paint spots over our wood floors, dings here and there, baseboards seemed rushed, dirty finger prints on our ceiling and things like that. Our super said he would have that fixed, and most were fixed the following week. Now fast forward to last week (1 month living in our new home) it rains again, and what happens again? Yep, you guessed it. Same leak, in the bathrooms, in the same spot. The roof was NEVER fixed. They roof company came and patched it, the roofers came back a week later and found 4 more holes in the roof. All were patched, the bathroom had to have the ceiling removed and replaced with new dry wall. Two weeks later, our bathroom has not been painted and still a mess. I say all of that, to say this. I will think twice next time I plan on building a house through Pulte. Not shunning them forever, yet, but will definitely think it over twice. Ps. I think their issues is the subs they use to build their house. They can give a rats butt on the quality of work they do. My house was built in the Cadence community in Mesa, AZ. ... More

To say this was sloppy work would be a compliment. There was no attention paid to the construction of this home throughout the process. We pointed out easily half a dozen major construction mistakes (incorrect materials used, bathrooms being placed in wrong places, open holes left in the roof) and have a list of over 50 items that need to be addressed, nearly half of which were raised prior to closing. One of the field managers (now removed) openly admitted that no one was supervising construction for a period of several weeks while he was gone, so the sub contractors literally did whatever they felt like with zero quality controls. If you buy here, be prepared to babysit and monitor the entire construction process, and to spend the months following closing chasing Pulte to fix the mistakes they let happen during construction. ... More

need to improve the quality of the workmanship and vendors used, finishing is so bad, also may need some corrections to the design, From our experience of staying at Pulte home for 20 years, this new one, required lights on at couple of places even during the day, like entry from Garage area and on top floor near laundry room to master bed room area

low quality workmanship. Lots of scratches/scuffs on new walls/cabinets/flooring, etc. We identified issues at our final walk through but things took weeks to get fixed after we moved in. Very slow response. Overall, I would not recommend this builder.

We built a new home in the Brookfield subdivision and seeing leaks in the basement from day 1. My basement floor stays wet even after running dehumidifier continuously and my insulation on two sides is completely wet! I reported this issue multiple times thru their warranty portal but they have not done anything regarding this issue. Also there were multiple items that we were told that will be completed after closing, field manager opened up all the work orders on the closing date, but even after almost 9 weeks, all of those items are outstanding. We are missing 4 window screens, one bedroom door needs to be changed, hand rails is not stained, etc. Another annoying thing to Pulte is their sod quality is so bad! The brand new sod that they placed(they have only done half yard!) is growing only weed and have some kind of disease which is showing all kinds of brown patches. This is not just me but most of the new homes who received new sod in last 6 months are having the EXACT same issue! They are really bad with after closing items! Make sure everything is done before you close otherwise you are stuck in the limbo for god knows how long. ... More

Attention to detail was lacking, the quality of the materials and workmanship was not those of the price tag of the home.

We were told our house would have a door from the garage to the back door. It does not. When we asked they stated it was mark off of the plans we signed. Yes marked off AFTER we signed them. They have yet to really attempt to fix this. The workmanship in the house is lacking. There are foot prints in my driveway and metel rhubarb is showing through. They laid my drive way very inefficiently. We cant even get into the third car garage without driving over the sprinker that they set right at that corner. The other houses on the block have a much different angle for their drive way.

Builder did a terrible job then showed up at my house everyday asking me to give him a 9-10 rating. When sod was put down the crew put sod over a bunch of garbage after I told the builder to make sure the garbage was picked up. Door frames in the house are not flush, lots of pencil makes on the walls where they circled nail spots to fix but never fixed them. Found cigarette butts in the basement where workers were smoking in the home. Drywall has lines and grooves. For $400,000 this home should be perfect but it is not. I would like someone from Pulte to reach out so we can resolve these issues. ... More

What was supposed to be an amazing fresh start in a new community is suddenly feeling like "a cash grab" by the builders. First, the house looks amazing, feels amazing, but then when you really get moved in you start to notice the poor craftsmanship of the house. Our first week, fire alarms constantly going off. Our second week, vents falling off the wall because not properly secured on the drywall. Our third week, I noticed how badly of a job they did on our oak staircase. My ticket was opened up 2 months ago now. The first attempt to fix it, the person came to our house for 4-5 hours and did a HORRIBLE job at attempting to fix them. Now, we want the stairs completely re-done to a way higher standard. I have still not gotten resolution on my issue and it's now a full 2 months since I opened the ticket. Recently, I joined a "WhatsApp" group for the community and I quickly learned I am not alone in being upset about this lack of overall buying experience. From what I have learned, I think the main issue between the entire neighborhood and Pulte is that the responses to tickets, emails, and actual ACTION is terrible. As someone who runs a company and personally receives 200+ emails a day, I find it hard to believe that someone can't even acknowledge you, get back to you, and schedule a fix for the issue within a timely manner. Maybe Pulte should HIRE MORE PEOPLE FOR CUSTOMER SERVICE. Without customer service, you dont have a company in my opinion. Overall, I am grateful for my new home however, Pulte is single handedly putting a bad taste in my mouth because it feels very "cash grab" . For the price points of these homes, quicker action for our home repairs, grading issues, lawn issues, whatever the case may be shoud be a top priority - becuase thats how customer service works! ... More

They don’t care about you. You’re just a number. You get more service at the DMV.

Is anyone actually reading this review? Never hear anything back after submitting reviews. Sales personnel, design center personnel, and title closing personnel were all good to work with. Lack of caring about quality by contractors and project managers is evident. 1. Paint all over vinyl flooring (still there) 2. Installation of aluminum around outside of house is terrible and has major issues still 3. Door installation issues. 4. Siding was installed all dirty, with handprints and mud all over it, which is still there. 5. Concrete sidewalk and front stoop issues. 6. Backsplash tile issues 7. House was not in "new" condition for move in. Basement floors all dirty. Garage floor was filthy. Sidewalk and front stoop weren't cleaned at all. Had to clean myself so we could get in without walking through dirt. 8. We could go on and on.... ... More