Pulte Homes Reviews

Sales person stopped us from paying earnest and later hiked up the price.

Project planning was not good Roofing trusses sat in sand and soil for 4 months before pouring the foundation of home. Construction crew still installed them and had to remove them. Construction crew ordered doors with no roof on the home, clean up crew did not remove paint and texture overspray from wall switches.......... call me for more details.

I bought a new home thinking about wont have troubles with maintanace, but I was wong. I already haved problems wit air conditioning, paint of the pool floor is running down to the pool, broken wall toilet paper holder, a crumpled on the wall of the restroom in the pool area, crack in the wall of the master room and I need the a few of the same ink tou painted my front ddor to fix the difference between the locks that I changed.

So many things.....if I could do it over, I would’ve bought in Fair Oaks Ranch. Pulte Mortgage is a joke. The sales consultants don’t keep your finances private. They also don’t tell you once you sign the note, the HOA sucks and has too many restrictions.

Horrible experience buying this house. Mortgage and Insurance were absolutely horrible. I think the mortgage part is a complete scam. They took my 20% down payment and sold my mortgage before my first payment. Insurance is still sending me cancellation letter after issuing and canceling my I insurance before I even closed on my home.

I had a horrible experience with both Victoria in the sales office as well as Monica at Pulte mortgage. Victoria was rude and unhelpful and frequently used terms like “breach of contract” as a bully tactic. Monica at Pulte mortgage was often confused and had conflicting information, often calling me when she was trying to call another customer. Even at closing, she incorrectly told me my closing was on hold even though it had been given the clear to close because she had the wrong information. The house is beautiful but the experience with purchasing it was awful and I would not recommend it to anyone. ... More

There are many issues with this home buying experience. First, before we went under contract we were told that the neighborhood would be only homes and that there were not going to be any townhomes built in the neighborhood. We were also told that the area beside the mail boxes was reserved for the construction of a pool with a play area and a splash pad for the children in the neighborhood. Unfortunatley this is not the case because now there is a plan to build roughly 170 townhomes in the front of the neighborhood connected to the neighborhood entrance road and the townhome owners will be granted access to the amenities. Besides the fact of the information being untrue, the infrastructure of the area can barely support its current population, the addition would cause an additional strain. Secondly, the amount of time between the final walk through and closing date are too close to one another which forces poor workmanship issues to not be resolved. There are so many other issues with Pulte's process but we are all intelligent enough to understand cause and effect, and the difference between being legally and morally correct. With that being said i understand the when it relates to profit margins you only have to be legally correct. So, I am going to end my review knowing that this is a formality that will fall on blind eyes and deaf ears but in the slim chance that the opinions of your customers are relevant, i suggest you speak with the other members of this neighbor because the concerns that I have learned about from the other homeowners here have much validity and reflects poorly on Pulte Group and their shareholders ... More

I have bought 3 new homes in the last 15 years and by far this was the worse experience ever. Promises were made to have me rate high but then weren’t even attempted to be kept. A signed contract by Pulte and I was redone removing all incentives less than a week before buying the house (huge red flag). The microwave was broken, made a load sound when turned on, was replaced by a used microwave which is missing parts. Very expensive home, quality of structural is good, but experience leaves a lot to be desired.

Stephanie was our salesperson and her handling of our project left us deeply disappointed and feeling undervalued. She harped on the fact that we would be receiving timely and consistent weekly updates. She even stated that we could choose to be updated via phone call or email. We communicated with her that we would prefer to be updated via email as I was traveling extensively for work and I wanted to ensure that my wife received the same updates so she's in the know and didn't feel like she couldn't make an educated decision without me. Unfortunately, Stephanie was given the incorrect email address for myself. We requested she correct it via phone call, email and I even went physically into the office to get the issue corrected. Unfortunately, that incorrect email address is still attached to Pulte's communication to me therefore our information could very well be compromised. Our build took about 30 weeks. Stephanie sent us a whopping 4 building update emails during that time (one of which had two weeks of updates included and another building update email stating that she would NOT be sending out a weekly update email as she would be out of town). When Stephanie would send out her email updates, it was on Wednesdays towards the end of her work day and she would then be out Thursday and Friday and would be back in the office on Saturday. That being said, if my wife or I had any questions we wouldn't get a response until the following week. We did ask if we could get her to send out her updates earlier on in the week to which we were told "no". Pamela helped us in our Design Center appointment. She was a pleasure and a breath of fresh air to work with. Unfortunately, and to no fault of her own, Pamela's computer crashed towards the end of our appointment and therefore she had to complete our change order the following day without us. I'm unsure if there is a correlation of Pamela's computer going down in our appointment and my wife and I almost not getting to have an electrical appointment but we almost didn't get to have our electrical appointment due to the fact that someone from Pulte informed our realtor that Pulte didn't have on file that we needed one. My wife had to reach out and email Pulte representatives to get clarification that we did, in fact, actually need to have the appointment scheduled. Kolton was our original project manager and we never heard from him other than when I submitted our third party inspection to which he lied about an area that should have been spray sealed green but stated that it was a clear sealant spray paint instead of the green (yet all of the other areas throughout the house were sprayed green). There was an almost immediate change once Dylan and Aaron took over our build as project managers, in the best way. They had great communication with my wife and I and they were very timely with getting things completed. Dylan, Aaron and the construction workers are really the only saving grace through this process. They did a phenomenal job with getting my wife and I through the homestretch. My wife and I never received the first email with this survey in it. My wife reached out to ask for it and Wendy, from the customer call center, stated that it showed in the system that it had already been sent out to me. She then let my wife know that she had to elevate the request for the survey to be re-sent to a manager which took the manager about a week to get to us. ... More

The mortgage that we have to use in order to receive the incentives, is terrible at best. These house get built so fast they lack details, all the house are the same, the walls are not sanded well, and paints is patchy. Adding things like a dish-wash dispenser next to The sink faucet or soft closing option doesnt cost alot but these touches would make the home buyer feel like it wasnt just a wood box and pulte put it together. I bought an NV home before and I will always go with NV from Now on. By the time the home buyer pays off the house, it would cost million or $1.5 mil, put a little effort. ... More

During the sales process, one of my biggest concerns was the train tracks behind the home that I eventually purchased. When I inquired about this, the lead sales rep and the other sales associates told me that it's a utility line and that trains seldomly passed by. They mentioned it was a few times per week and generally during the day. I've now spent close to two months in this house and the train passes by several times per day and blares its horn. It also happens frequently in the middle of the night, waking me up. I feel like I live in a permanent construction zone and have already grown to hate it. This is not the infrequency they had sold me on and I'm now regretting this home purchase, as I can't imagine living here long term with this constant noise from passing trains on a daily basis. Yes, this was ultimately my decision, but I trusted the information they provided that it wasn't as frequent as it actually is. They've been selling homes in this neighborhood for several years, yet they claim they've had no experience or reports of the train passing as frequently as it does, added to the fact that it often passes by between 3:30 and 5:00 AM. It's as if they want me to believe that this only started happening the moment I moved in. This is beyond disappointing and it's the biggest purchasing mistake I've ever made. I just wish they had been honest with me and not sugarcoated it in order to sell a home. I'll never again purchase a home from Pulte. ... More

It has been overall not a great experience. Try do come back to fix. But not my best experience overall

It took way too long to build the home. There are clear issues in trim work. Price was ridiculously expensive

I have spent over $2,000,000.00 with Pulte this year, and it has been nothing but a disappointment. After this experience I will not be spending any more money with Pulte.

Superintendent Jason and crews were great. Do not recommend Pulte Mortgage.

Builder said he would provide something, even in email, and eventually did nothing. The issue was brought to the builder's attention 6weeks before closing. Shortly before closing I was told it would not be done. Cost to me to fix: about $30,000.

We like our new home. We got what we wanted and the quality is very good. The reason for the average rating really had to do with Pulte stopping construction half way through and putting our house on the market. This action was in violation of our purchase agreement. Since we were out of state we were not even told. (We believe they did this since they thought our home in Florida was not going to sell quickly due to COVID-19) They also built our lot up so our driveway is very steep without telling us. We found out when we moved to Kentucky to close on the home. Being out of state during the entire process was bad news as communication was lacking. ... More

My wife and I have purchased 10 new homes during our marriage, (military and then post military job moves), and while Pulte was one of our favorites (Centex was the other favorite) this experience was a complete nightmare. The subs building the project were horrible, incompetent, would fix one thing and make 3 more errors, it was almost like they were both unsupervised but also incapable of the level of work required to deliver a standard track home. I saw them leave huge amounts of trash (lunch bags, old coke bottles, constructure trash, in the center island and then put the marble island top on without removing it. The quality of the wall orange peel was awful, the appliances were dented or bent, our fridge had a deep scratch in the front, our iron railings were installed by someone who had never done them before and they installed them wrong and argued they had no standard for how to install them, the stairs creak like this is a 100 year old home, and much more. Each time we identified a list of things to fix, they would fix and then make many more errors, e.g., we'd ask them to repaint the window sills and then they would leave a circle of paint on the floor. The delivery manager worked hard to fix many things but maybe the subs were simply so horrible, and Pulte wouldn't fine or fire the subs and the delivery manager was simply managing far too many homes to be on top of everything, but the experience was so bad, we decided to sell the home the day after we moved in. I have pictures of all the homes in the neighborhood with ridiculous errors while being built. Huge amounts of trash in the front, or inside the home while building, silly ways of nailing wood together, terrible finish quality (it was like a bunch of junior high kids building a house for the first time). We even saw them (I have pictures) dump the prebuilt rafters for a home into a pile in the front yard like a pile of pick-up-sticks and then use a fork lift with chains to pull one out of the pile at a time and put them on the roof. Each was bending in strange ways such that they probably damaged the integrity of the prebuilt rafters. I also have pics of multiple houses where they had water leaks (before closing) and so they had to cut holes into the ceiling to repair and then pull up the carpeting to let it and the floor boards dry out. Who wants a house that has been flooded?? Pulte management needs to take a serious look at what happened in this neighborhood and how prevalent it is across the country. I would like to know that Pulte senior leadership knows about this and is responding. ... More

I would never recommend Pulte Mortgage to anyone.

I’m not sure if all big developers are like this but for Pulte I can definitely say this. Don’t ever trust the sales team and don’t take anything on face value which they say. If you have any issues after the closing they WILL NOT respond. However im satisfied with the construction quality and this team’s responsiveness.

The most terrible experience with Pulte mortgage and their loan consultants , very unorganized, unprofessional but the house is nice and a good quality. But for any reason I won’t recommend Pulte mortgage company use a different bank because nobody can handle the nightmare with Pulte mortgage.

It was very stressful. Many threats

First of all I had lots of issues with Pulte Mortgage . It was so much back and forth , no accurate calculations too the last moment of closing . They almost refused to close my house with 3.5 % down 3 days before closing !! Insane ! Then wanted $759 more the day of closing at the Title office . Pure emotional roller coaster . My wife was a nervous wreck having to deal with 3 different people from Pulte mortgage . We finally closed after the third delay which costed me way too much . Time out of work and moving arrangements etc . The house overall is good , just not a whole lot of detail oriented workmanship and the painting job inside and outside was choppy . Tiles are not latex well either . Visible uneven surfaces . The lawn in the back really messed up , looks like a swamp out there . No glass inclosure whatsoever in the owner’s shower !?!? No kitchen or bathroom cabinets hardware included , no gutters and downspouts ! No window ledges .The backyard sliding door is such an old model with wood handle !! We have to spend more money to upgrade it to what it needs to be for a home that’s well over 1/2 million . We bought the house because it was a great location and has lake view , also right beside the amenities . I’m not sure if I would buy a Pulte home again to be honest . Do your homework and be aware of all these issues . Be prepared for the worst if you decide to deal with them because they are all over the place ! ... More

After contract signing, they don’t care about you. You have to chase 100 times even to get small updates. You will be lucky if you can get your home without any major issue.

The real estate agent along with the materials given to me summarizing approximate closing dates were deceptive and incorrect. Also, I had done my final inspection ahead of time and someone had come in and kicked a whole in the bathroom wall under sink.