Pulte Homes Reviews

Pulte is a joke and do not buy from them.

Pulte has no concern to address even serious issues raised by the customer. Namesake national builder.

I loved the design and quality of the model home. However, what I received was quite the opposite. The construction team appeared to focus only on cost and timing. The quality of workmanship was less than poor both external and internal. Issues that were identified at the walkthrough were not corrected. The internal painting is horrific. Window seal/caulking is cracked in multiple places. Electrical Outlets, HVAC vents, decorative molding are crooked. Carpet is fraying. These are just a few of the problems after being in the home for just 30 days. Extremely disappointing considering the total investment of the property. ... More

1) Quality of material used is not good in some places 2) Front patio has damage and patched with different color cement 3) There is small hole near to front door did not fixed 4) Asked to fix Front door color, George messed up and painted different color all together and still see some sport of old color 5) Kitchen cabinets are not installed properly, still see some gap which looks like it is broken 6) On Stair case railing I showed damage, Initially I was told will fix it, now he is saying we can not fix it, this is very worst 7. Master bathroom Towel handler is not installed, called multiple times he is not picking my calls at all, even not responding to messages 8. There is a hole in on OSB in garage, I asked to remove that OSB and add new one during construction, but that is not fixed, while closing they simply added stud piece and said that's all we can do, I did not feel like buying new home, I felt like used home with patches 9) Garage stair case railing used scrap wood not even used good wood. 10. I asked for Paint samples, that also not given till now 11) Still there are holes in soil and keeps getting synced, not taken care properly If I write up list keeps adding, before closing issue identified Gerorge and Ed tired to fix issue, but they are not permanent issues and temp fixes, which felt me bad about my experience with Pulte, I heard lot about this company but it was very bad experience I had. Still see lots of issues, no one is responding at all ... More

One would not want to buy a new home only to see rain water coming in, uneven floors, cranky garage doors, trash provision missing, appliances not working, etc. Unfortunately, this has been our experience. Raising concerns have not helped either - our point of contact for construction (at the time of closure) verbally assured us these would be taken care of but after about 4 weeks simply came back to say he/she has taken care of all issues without doing anything. I believe one would be better off using their money for other options - my acquaintances who went for other communities close by have been sharing much better experience. ... More

I have not received a prompt response from anyone at Pulte except from the construction manager. Below are some issues I have faced and still facing. 1. I am writing to express my frustration regarding an issue with my mailbox setup that has not been resolved since my closing date on June 4, 2024. During the closing, I was provided with mailbox keys; however, the mailbox was not properly set up, and I have been unable to access it using the keys provided. Subsequently, the mailbox was changed, but I am still not receiving any mail from USPS. I have contacted both the builder and USPS to resolve this issue. USPS has informed me that the builder is responsible for labeling the mailboxes and setting up the master keys for USPS access. In contrast, the builder has indicated that they have completed the mailbox setup and that I need to follow up with USPS. As a result, USPS personnel have been coming to deliver mail but leaving without doing so because the mailboxes lack proper labeling and master keys. I am currently having to visit USPS in person to collect my mail, and I am uncertain when this issue will be resolved. This situation is causing significant inconvenience. 2. The Pulte assured me that lawn care would be covered under the HOA services, with payments collected through December 31, 2024, as part of the closing process. Despite my numerous follow-ups, the lawn care service only began on August 8, 2024, rather than the promised start date of June 4, 2024. It appears that the builder either failed to notify the HOA manager in a timely manner to start the service, leading to this unacceptable delay. 3. The green grass mats have not been laid out properly, leaving numerous gaps and uneven areas scattered across the yard. Additionally, the ground is uneven, with noticeable height variations and dips throughout. Despite reporting these issues to the construction manager, only some of the gaps have been addressed, and many problems remain unresolved. I also reported the situation to the construction team, and while a representative came to assess the issue, he promised to follow up with a solution. However, I have yet to receive any further response or action. This lack of resolution is unacceptable and has caused significant frustration. 4. I am writing to express my dissatisfaction with how the issue of including my wife on the property title was handled. When I began the process of contracting and securing the loan, I was informed that my wife's name was not required on the initial documents in order to later add her to the title. Based on this information, I proceeded with the process as advised. However, on the closing date, the attorney informed us that they had not received the necessary documents from Pulte to add my wife's name to the title. Despite the attorney reaching out to Pulte to address this, Pulte stated that they could not resend the documents with my wife’s name included. As a result, we had to proceed with a deed instead of having her directly added to the title as originally planned. This situation has caused significant inconvenience and frustration, as it was not handled according to our expectations and the initial guidance we received. I am disappointed with the lack of follow-through and the final outcome, which does not align with the original plan. ... More

Everything is of a very cheap quality. Customer service is slow and non responsive.

The paint job in many areas of the house is terrible, leaving the surfaces unfinished and unattractive. The microwave was not installed correctly from the start. The construction team failed to ensure proper installation and oversight of the house build. I have tried multiple times to report the microwave issue, but no single department wants to take responsibility, and they keep redirecting me between departments. The microwave issue has still not been resolved for almost a month.

This is our third Pulte home and by far the worst workmanship. Work orders are not addressed in a timely manner. The trades do not protect floors, walls, etc while doing work. I have submitted several items to the portal and it takes weeks to get a response after I follow-up.

We paid alot for the home but didn't get the quality we expected. From plumbing leaks in ceiling to basement walls leaking. Some of these issues are still not fixed. The delay in these issues getting fixed is causing me a hardship in dealing with cleaning up after repeated leaks and therefore leaving this review.

Information withheld prior to purchase. Some poor quality materials. Landscaping is horrible - trees are dead after only two-three months in the ground! Cheapest grass in Florida.

Not quality work at all

Quality of workmanship is absolutely horrible! Responsiveness to getting the repairs done on the punch list is terrible. I've never experienced such a terrible new home purchase. I would not recommend Pulte Homes.

Overall it is clear that the builder expense trumps quality and customer experience. Examples include garage door wasn’t working. It was determined it was due to electrical line to sensor being damaged in wall. Solution was to run new line outside of the wall and leave it hanging. Garage light and opener are more than an arms length away from door- solution was leave it cause it would be expensive to fix. Tile grout was not done correctly-two different colors, uneven, and thin set showing through. Solution throw a colored sealer over it that was the wrong color and does not address uneven installation or adhere to thin set. Essentially I bought a new construction home that needs resale home corrections. ... More

Very few options for Palmetto Series. Unwilling to budge on anything from cookie cutter plans. Construction Manager was dismissive towards women. He did not listen to concerns until escalated to upper management. Construction defects were grudgingly completed. The various trades did sloppy work. Cheap quality materials.

The trim on our cabinets is not lined up there's a nail coming out of our floor there's some epoxy left on a cabinet face there are tacks poking up at every transition to carpet we have paint splattered on our front stoop we have damaged shingles one of our cabinets are cracked a seam is opening up on our kitchen cabinet and several of our windows only open half way. we have brought this to the attention of the service team multiple times and keep getting told it they passed it on. It seems like it was passed to the trash cause no one cares

No is held accountable for there work from drywall to tile and plumbing I will not buy another Pulte house.

Cannot get warranty work completed in a timely manner. Builder missed multiple appointments today and is unresponsive.

You’re just a number and a $ sign to this company. They don’t care about your experience or issues caused by their poor workmanship. Biggest mistake buying from Pulte should have gone with Perry!

I bought a house in Windsor Island Resort and paid in cash. After a little delay in the delivery, I paid for a inspection of the house, to make sure that everything was ok. To my surprise a report of 40 pages long with many things that shouldn't be broken in a new house. After asking Mr.Anand and Mr.Ryan to follow the report and repair the house to the condition that it should be delivered, they promised to do it. But after more than 1 month, the house still has issues and they even told me that it was ready to a reinspection, but it wasn't, and I had to scheduled others inspections of my pocket for a service that should be done the first time. It shows a lack of compromise with the client. If I had delayed the payment the same amount of time that they are delaying the delivery of my house, they wouldn't be happy. ... More

Most of my issues would have been fine had the Construction Manager not overpromised everything. He set expectations that we were hoping for and the result was much much lower. The so-called "perfectionist" produced a home that clearly shows a lack of quality workmanship. Simple things like tile grout not wiped away and all over tub and shower, paint on LVP flooring, irrigation not properly installed and have yet to send out the vender (after 6 weeks), and a yard that was not properly graded for drainage shows the lack of detail the team had. Throughout the process, every issue we found was followed by a "remember this for my review- give me all 10s" by the Construction Manager. It sort of felt like extortion and we gave him all 10s so we would be taken care of- insane! If we rated him lower, there was a risk he would drag his feet even more out of spite and we would not have issues resolved after closing. I've fixed most issues from the final walkthrough myself and spent the money not to deal with Pulte (even though the job was done poorly to begin with). There was no review of work done and our "blue tape" walkthrough clearly didn't mean anything (they clearly just took down most of the tape). To top it all off, we were told by the construction manager that they would follow up on us after close to address anything else we may have found living in the home and he literally ghosted us via text. Not a great way to end a relationship and with that, I will never recommend Pulte Homes to any friends or family. ... More

While the buying experience was quick, and was given update on progress regularly, the quality of the house was poor, and it is taking forever to get the issues fixed. There were around 20 issues from which include some safety concerns. I am still frustrated following up on half of the pending issues 1.5 months into occupancy. My suggestion to buyers, don't close until all the issues are fixed.

My family closed on our new home on 3/24. We were forced to close on an incomplete home because we were told that it would be ready, closing was scheduled, therefore we ended our former accommodation. We showed up to the walkthrough a few days prior to closing to find a house that was nowhere near finished. Huge holes in the ceiling, appliances not hooked up, paint not finished, drywall not finished, exterior not finished, carpet not properly installed, GFCI’s not placed correctly, the list goes on and on…. Stuart our incompetent construction manager had every opportunity to communicate, yet there he was, ready to walk a very expensive home with us that looked like a poor incomplete fixer upper. The day of the walkthrough, I stood outside with our newborn twins with tears in my eyes, knowing that if we didn’t close, we would be homeless. Every single dollar we had saved was going towards purchasing this home for our family. What should have been a joyous time for us, was completely robbed. The most frustrating part was that my husband and I had been very active in communicating issues we had seen while our home was being built. Stuart clearly ignored us and spent absolutely no attention to quality or standards on our home. No one should have signed off on this house to any standards. We closed due to having no other housing option and at the risk of losing our 25-thousand-dollar deposit if we backed out. After closing, Stuart was pulled off of our job at my request and Brandon and Nick sat in our kitchen with us and promised all items would be completed to the utmost standard and in a timely manner. Poor Nick got thrown into an absolutely mess left by Stuart. Unfortunately, here we are on 5/10, still living in a construction zone. Priority was not taken. It seems that Pulte would rather send 6 incompetent workers to try and fix something, rather than spending the money to have it done right the first time. We have not been able to unpack. We have not been able to come “home”. We have not been able to take a photo with our babies in front of our home. We have lost endless hours managing workers instead of earning income and spending time with our kids. Precious time and so much of our money has been lost. I am a cancer survivor. Why is this significant? Because I am supposed to control stress in my life. The amount of stress Pulte has caused me, and my family, cannot even be put into words. I have been forced to yell and argue numerous times with grown men, just to get work done to any type of standard. They threatened to paint my home when stucco was not complete! I had to yell and argue, just to have painters pulled until stucco work was done. I have had grown men refuse to take off their work boots, tracking God knows what into my new home for my babies to potentially ingest. I have had their playpen, cribs, clothing, covered in drywall. I have had to risk their health and my own by inhaling paint fumes and dust. The emotional distress Pulte has caused me is plentiful. It is May 10th and my home is still not complete. There are homes closing on my street, homes being worked on by many workers, yet the work needed to be completed on my home is scheduled weeks out. All my family has ever asked for is the home we put our life savings in to be done in the manner promised. I should have never had to be forced into a situation to yell at employees just to get work completed to standard quality. I shouldn’t have had to argue, just to have work done that was promised. But this is what it has come to. Every step towards completion has been difficult. As much as we want to start settling into our home, we will not settle for sloppy work. This is over a million-dollar home, and we expect the quality as we were promised. All outstanding work is currently still being scheduled and unfortunately this whole experience and lack of quality has left us hating our home. I fear the bigger issues that have yet to be uncovered. Only yesterday the electrician discovered that our kitchen pendant box had been covered up with drywall which is why we were only left with 2 instead of the 3 that was in our contract. We also have rattling ducts every time the AC comes on. Every time we try and make progress on unpacking we find more and more problems and issues with our home. A 1 year warranty is not nearly enough for what we have already and have yet to uncover. Attention and quality have clearly not been spent on our home. I fully regret our decision to purchase and close on this home. Pulte doesn’t care nor want to spend money to make things right. Most items are an argument and things only get resolved if I threaten to contact the ROC. They cut corners and cause extreme stress. I will never ever recommend anyone purchases a Pulte home. I feel robbed of so much. ... More

New home buyers should thoroughly inspect their new home before closing. Once you close, and there are issues with the home, you than have to rely on the pulte warranty department to get the needed repairs fix and it will be a process!!

Honestly if I was the one that came and look at the home I would not have purchased it. The first day I own the house there has been a lot of problems that has still not been fixed I have here for 4 weeks and still have all the same problems. First time it rain here is Orlando it rain cats and dogs in my house all the way from upstairs to down stairs, that has still not been fixed, broken tile still not fixed paint on the outside still not been fixed, smoke alarm has been going off since before I moved in no one seem to care if we go deaf, we had to disconnect them, some part of the roof tiles has lifted that has still been outstanding this list goes on and one. If there is a way to get a refund on this I am would very much like this to happen. Too many things to list.... I feel like I purchased a lemon house!!!! ... More