Pulte Homes Reviews

delayed in completion and unprofessional staff in closing. Bad experience!

Beware and make sure that you are paying attention to all details from the time of signing to the day of closing. Do not let them talk to you into their overpriced options.

Many finishes look hastily installed. In 6 weeks since ownership only a few issues have been resolved and we keep finding more problems.

On each stage it was bad experience with Pulte starting from Sales Team, Pulte Design Center and Construction quality and standard. Worst part is big brand Pulte can construct Sleight walls.

A terrible experience. More than a month has elapsed since closing and there is no internet service to the unit we purchased. We were sold a "smart house" but there is no access to internet. Very frustrating and totally inexcusable. Someone has dropped the ball.

We were very happy that we purchased a new home and Pulte builders were seen decent. But sorry to say other than the Sales team and the field manager none from above them seem to care about anything. I see both of them trying to do everything possible to get things done but Pulte quality and the contractors that they use are very bad. It has been one month since we moved in to the new house and we already feel we should not have got an house from them. Pulte builders in the Trailside community in Indiana have so bad contractors that a lot of visible features are made in very bad quality. to start with the Bathroom tiles are not fixed properly but is all with ups and downs, the grouts would need to be sealed as they cannot spend another $30 to get that done. The countertops have to be sealed too again a $20 bottle. The quality of Paint used is so bad that if you walk and your hand brushes the wall the pants will start decoloring. The worst is the lighting company that they have selected. The Indiana lighting company in greenwood. The light fixtures are all custom made and so if you want to replace a single bulb you will have to go trough then only as none of the stores like Lowes, Home depot carry these are these are not standard. If you call Indiana Lighting the cost of one LED Bulb is about $40+ and these cannot be changed for 5000K brightness or in different colors or even can you have these dimmable. I sent an email to the management team and they did not even care to acknowledge. Seems to be more of a NON CUSTOMER friendly company whose goal is just to build something and have the home owners suffer. I would not recommend Pulte Builders to anyone. ... More

Emotionally draining and Traumatic experience, we have to pay money and then beg for it to completed soon by given dates. Lot of issues after move in ,you can never get hold of customer service on phone . Requests to fix issues ETA of 4-5 months. Do not take keys until all things are taken care .

I would never buy a Pulte home again.

quality wise there is lot to improvise for the price of the home or you can ask 10-15% more of the price so that customer gets quality product.

If you buy from Pulte while the market is still hot in ATL , do not expect anyone to hear or address your concerns. It is take it or leave it.

Don’t believe the hype ! The houses are nice but way over priced especially what you get and the size of the lot . Our main issue is the fact that when we closed on our house it still was not finished ! It’s taking about a month to finally get things to about 90% . There is much better builders out there that will actually finish a build before you move into it . I would not recommend Pulte to anybody! No integrity or Quality control process .

Poor quality for a 400 k home , sorry but we are so disappointed with This home

sales agent is only working for commission and never care or communicate about the changes in commitment to the buyer. very irresponsible and not trust worthy. As a first time home buyer, I had worst experience with the sales agent that I went through. because of such agents, pulte gets bad reputation.

I had bad experience with buying this house ' and hope no one has to go through my Experience "and still have problems with taking care of everything the builder getting back to me.I have little hope with my expectations and only person who have meet my Experience was Ms.Terry the sales person.

James the project manager, and Mishayla the sales rep were horribly slow at responding to requests during the buying process. They would take days or weeks to respond, and then the response was too late as help was sought elsewhere. Then after the purchase James got to a point that he was rude and disappeared when he had additional responsibilities after the sale. Requested to talk to his manager Allen who also never returned my call. Really bad experience with the staff, as none of them care about a good customer experience.

Very bad experience with Pulte. Not at all satisfied. Even the small builders doing great job and service to the customers. Here starting from Sales, Mortgage, Design Center and Construction Manager and Top Management only shows attitude nothing else. I would strongly recommend not to go with Pulte not worth of Money.

The initial meeting went well we signed and during our construction process had three different people represent Pulte. House was built on schedule. The mortgage process was absolutely horrendous and horrible. We were not aware of our approval for the purchase of our house until 30 minutes before our closing. No one reached out to apologize. No one reached out to assist us. No one reached out to provide us an alternate option. We had aNo one reached out to apologize. No one reached out to assist us. No one reached out to provide us a alternate option. We had a glue on our own and do it and got approved in two weeks. Our closing was 30 days delayed due to the lack of communication effort From Pulte. mortgage. ... More

Closing Day on a Friday is remote training day for construction Mgr. Felt abandoned on closing day. Construction Mgr met the day before and promised house would be cleaned and landscape would be finished. Next day after close I had to drive another 30 mins to a different community sales office to pickup keys. When I got to the new home the outside had not been touched, construction trash & no mulch. Inside was not cleaned as promised. Called construction mgr and he starting calling but it was too late.

Buying a home should be a great feeling and it was until I settled for the $20K at closing using Pulte Mortgage (Dawn). Never thought I would be saying this but they are not good at their job at all. And just FYI, you don't actually get or control the $20K at closing. Per my closing documents it stated " You are responsible for $0.00 of the discount point" yet when it was closing time they took the discount point for the loan rate out of my $20K closing stating that I actually didn't pay it because it came out of the $20K closing promotion. Well if someone gives a customer $20K it's theirs to use how they see fit. They paperwork was always wrong so, ALWAYS READ EVERYTHING they send you. Then didn't account for $5k of the earnest money I put down. I don't know how that is possible. Then to make matters worse the builder/contractor (Jared) waited over 2 weeks from the final walkthrough to fix all the issues noted until right before I signed closing documents. My house sat for 2 weeks with no work being done, and til this day some things are still not fixed. The Sales Agent, Chris, was GREAT and in my experience, he is by far the best at what he does while trying to manage the mortgage company's incompetence and the contractor/builders' lack of follow through. I love my home but the home-buying experience with Pulte has terrible. I would stay on top of them at all times and review everything they send you. I feel like they owe me over $5k for the discount point I wasn't supposed to pay for per their own paperwork and I am owed a completion of work per my contract! ... More

The Pulte underwriting group asks for document after document after document. It's as if they see what your assets are and attempt to drain your accounts. Once they have your earnest escrow funds, it's game over. They hold your funds hostage and make you jump through hoops.

Beware - They will not give Ernest money back if you are not approved

response has been not at all good after closing is done...all open issues prior closing were not addressed and any service ticket logged has been ignored even after multiple reminders through email or in person. Pending works are not being addressed or paid attention to. if the post closing service as committed provided it would be really great. hope at least feedback like this will change the service provided.

Didnt had smooth closing experience with builder

The frustrations began day 1 with a sales team that didn’t respond or follow up to our conversations and inquiries. Many items changed, including appliances, changed after we had signed. The process took double the amount of time we were told it would take, while homes on our street that were sold months after, caught and passed our process. Mistake after mistake, no accountability, and no communication from our sales team. They’re not really a sales team, more of an order taker team that loses touch after you sign.

Communication was nonexistent. A clear lack of communication within Pulte, from a sales staff who did not care about the truth, and a site manager who had no idea what was going on. Texts left unanswered for days. 6 months delayed delivery, but no heads up until the last second. Closing walk through the house was still dirty and a contractor took a poop in our toilet. No follow up on unfinished painted areas. Sloppy work on tye bsckyard removal of trees. They left a mess, rotten wood pieces with nails sticking out.