Pulte Homes Reviews

The sales team gave us an awful experience especially Trenton and Jacque. They were manipulative and constantly lying about the home building process, incentives and much more. The building team we worked with was great and and saved the experience. There are some issues with the house that still haven’t been corrected. Thanks.

They do not comply with the established times, they finished the house after 7 months after the established date and the finishes were very bad. We were very disappointed.

Delays, misinformation, no response to problems

Worst sales consultants to begin with. Construction manager is never available for questions. The in answer he had S is that a host is built by humans so it will have issues and defects and will never be perfect. This is his standard answer to all the lousy workmanship on the house. Absolutely poor quality build.

When you get a contract on a house and the builder says oh we will have it done in 6 months, don't believe them. We walked in our interest rate with the understanding the house would be good and 6 months, 6 months came and went and a house wasn't built and the contract on the house expired. Then we were told by faulty if we wanted the house we would have to do a new contract at an even higher interest rate. This higher interest rate is going to cost us over $100,000 over our 30-year mortgage, because Pulte was unable to get the house built in time. They have offered us incentives, such as taking $10,000 off the closing costs, they had a Lanai built on the back of the house at no cost and they gave us a lot of platitudes but it still doesn't equal the $100,000 that we're going to lose over the life of the loan. Within a month of closing they had sold the loan to another company. Additionally when we went to closing there was still a lot of things that had not been fixed, our project manager gave us a paper saying Pulte owes us repairs, we're still waiting for those repairs 2 months later. I would like to say that our situation is unique, however I have talked to a lot of my neighbors and it seems it is not a unique situation and that it has happened to most of my neighbors. having a home build is a very stressful situation and to not know when it's going to be ready is even more stressful we had to pay out a lot of money because our profile belongings were in storage. Our house was supposed to be done in 6 months it was 13 months before we went to closing. Talking with my neighbors saying thing for them. When you do your walkthrough unless you're a home builder or you would have done this before you don't know what you're looking for, now I find lots of little problems and we have a home warranty that is good for one year so we will see how many more things we're going to have to be calling our warranty specialist on, currently we're about 14 things that have had to be repaired or are still waiting to be repaired. I wish I could say that this was only a problem that Pulte has but in talking to people in our community that has three different builders, everyone seems to be having the same problem. So if you decide to build a home beware. ... More

1. We arranged the spectrum installation one week after the closing but no signal at all for the house. Spectrum came four times then finally installed it after the guests checked in! The owner requested the bulk account with Spectrum on 11/18/2022. Due to the builder updating the information delay, the Spectrum bill’s amount is not for a bulk account. After tons of phone calls and emails, the issue still hasn’t been resolved for months. 2. The utility shut down on 11/17/2023, one day after the closing without any notifications. It didn't give the owner two days to transfer the utility. It caused a lot of issues with the furniture company. The title company asked the buyer to sign two days’ notice for utility several days after the closing. 3. After the guests checked in the water backed up from two toilets and showers downstairs during the Thanksgiving holiday. 4. The closing got delayed a lot due to material and labor issues. But the furniture package was ordered half a year ago and stayed in a paid storage room for almost 4 months. Now TVs have issues but missed the return period. 5. There are still many issues with the house waiting to be repaired. ... More

I had a terrible experience dealing with Pulte. I got the run around for months about a drainage issue in my backyard, it was so bad you couldn’t literally put a canoe in the water. Pulte representatives didn’t want to spend the 2,000 dollars to have French drains put in to fix the issue. Somehow they were able to look at us with a straight face and say there was no issue. The lack of integrity and honesty was nothing I have ever seen before in any buying experience. This is the third home I have built and it was by far the worst experience.It was exhausting to deal with, but after months of back and forth and having multiple professionals come to our lot, they finally gave us a credit to fix it on our own. ... More

The sales agent was difficult to work with. He was inexperienced and often misleading especially regarding the home taxes and bond obligations . The builders financing process was a complete cluster and anything but a process. The construction team failed to complete almost the entire punch list that was provided weeks in advance of close with items remaining to date, months after close.

I wouldn't recommend Pulte unless you have an attorney on retainer that can essentially hold your hand through the entire process. From sales to walk through, to follow up issues post sale they were terrible. The folks who helped sign were great including Teri who set herself apart from the rest of the company.

House quality and workmanship is excellent but several major unresolved issues at closing that were not addressed at all and instead passed around to the warranty department. Warranty department is overwhelmed with the volume of issues and goes completely unresponsive for weeks at a time. Having to requesting repairs and follow up countless times is incredibly frustrating, especially when you should never had to deal with in first place. Besides, dealing with multiple repair personnel showing up at random times makes things worse. Cannot believe I spent over half a million dollars for this sort of "Pulte Experience". Do not buy directly from this builder. ... More

Lack of communication by builder of progress from contract signing to close. Builder was unresponsive to issues pointed out by homeowner during review processes. At the time of final walkthru, the home was not move-in ready and there were many issues identified by homeowner and recognized by builder. Quality of workmanship is very poor, sloppy, and missing many items from the contract/plans by builder and contractors hired by builder. Only a few of the items missing were due to supply chain issues and were explained by builder to homeowner.

The communication with Pulte lacked the entire build. Dates kept changing and things weren’t correct from the start. Now dealing with warrantee nothing seems to be getting done I have multiple things that are broken or not correct I need to be fixed but nothing has happened yet

Code minimum builder. Need to improve customer experience

The overall construction and build quality was decent. The responsiveness during closing period has been great. Just after the closing the customer support experience has been one of the worse. Even for issues as urgent as gas leak they customer experience manager continued to ignore emails snd and any form of communication for weeks. I wouldn’t spend the money to buy a Pulte home again given how bad the move in experience was.

Pulte has left me with empty promises. It is now been 40 days since I closed on my home and I still have blue tape in my house, crack in my bathtub, scratches on hardwood, kitchen cabinets not complete. I warn you to not close until the home is to your satisfaction.

I would tell future customers that pulte does not care about thier homebuyers and that they will continuously talk about thier reputation but have no interest in fulfilling that reputation. The house looks beautiful but truly should bot have been a pain for a home buyer to have to make so many complaints or work orders for what should be a walk in ready home.

I was very disappointed in the quality of the building

Poor build quality. There are cracks everywhere in and around the house within two months of the closing. The quality of materials used aren’t adequate. There

Awful customer service and bullying tactics to get to the closing table out of the blue which resulted in having to cancel a missionary trip at the last moment. The closing was then moved the day of the walk thru and cost me over 10k due to loss of trip. Not only apology was offered and in fact the bullying and threats up thru the inside legal council continued up until the evening before the eventual closing. The lack of leadership by anyone at Pulte is not only disappointing and the entire Pulte organization should be embarrassed how I was treated through this process.

This is the fifth new home we have purchased in our lifetimes. This has been, and continues to be, the worst customer experience. Pulte appears to have made bottom line decisions which have severely impacted the quality of their home build and the outcome of the customer experience. They do not provide an adequate number of construction supervisors for the number of homes they are building. This is why we will not recommend Pulte to family or friends.

This process was a total Nightmare many sleepless nights shedding of tears very stressful. As a 1st time home buyer this was suppose to be an exciting experience mine was the total opposite. I totally understood that a Pandemic was/is going on and materials was hard to get and slow to get but the ideal of taking the few options that I had away. I mean the price you're paying for the home you would think you as a buyer can have a little more say so. I have so many issues I have encountered with this home buying process it's not even funny. I was so close to backing out at the last minute. I chose brick color for my home unfortunately they weren't able to get them so I get a text with a picture of some red bricks they told me they were using nothing close to the color I originally picked out. What a bummer that was. I didn't get no option on another choice it was take it or nothing until I put up a fuss about it. Those bricks they picked out looked to be obsolete why would I wanna drive up to a home with those color bricks like really. Then I paid for an upgrade to stainless appliances to find out the put stainless steel silver microwave and dishwasher but the range was black stainless steel which didn't sit right with me. I asked the building manager about it she informed me that the model number on ny contract , the range & the website was all the same after doing my own research it was not correct then wen it was brought to her attention I was informed by her that it wasn't available for them to purchase. I asked her if they wouldn't have found me the correct range to match the dishwasher and microwave was they able to change it out to where all three appliances match I was informed no. I had to keep that. The fact that they just put it in was unacceptable again another option was taken away you get that are nothing. Then I did a walk thru about 2wks b4 closing and some issuse was pointed out that needed to be fixed. Then another walk a week b4 closing the list was even longer than b4. As the building manager if you have people/ contractors working for you and what they do reflects you the right thing to do is making sure you're staying on them to make sure things are getting done and done correctly and professionally. These people just had everything a mess paint left on things it was a lot of little stuff they could've done better. Then everything that was not corrected it was blamed on the Pandemic like what do the Pandemic had to do with getting the place cleaned up ready to move in. I could go on and on about this whole stressful experience but I'm just gonna stop here cause as I sit and type this just getting me mad and upset about all I went thru with this process. Just know I was not happy with it at all it was a total nightmare and it has left me with a whole lot of bad vibes from all I had to endure. ... More

The build process was less than ideal. We were delayed 6 months from our original completion date. I feel that the sales consultant and field manager promised a timeline they knew they wouldn’t complete. The FM - Seth Nisall - was very combative, which resulted in a blow up in the sales office. He was immediately removed from our build, and Brett became our new FM. Brett was the only positive Pulte attribute. He was empathetic and provided timely updates (and realistic updates even when we didn’t like the news - but it made us respect him for being honest). Your window vendor is poor. We have issues with multiple windows not being installed correctly. They also did no clean up to the windows - they were filthy, painting and caulking not done after the window was installed. From my seat, no one is managing the trades. Multiple Pulte people have told us that supplies arrive, and they go to whatever house the trades wants to put them in - not who has been waiting longer. I’m sure it’s more planned out than it looks, but it looks very disorganized as an outsider looking in. Now that we are moved in, we have a long punch list with no ETAs for completion. We’ve been specific that we need the trades to schedule repairs ahead of time and not randomly show up (as I work from home). So far, we’ve had two trades come unannounced. ... More

Just about everything in this home was never done correctly the first time. Not to mention I’ve been in my home two months and warranty repairs need to be done. Also, it’s mind boggling that they don’t have a sense of quality control to ensure things are done correctly the first time or in a timely manner. Excuse after excuse has left me in an incomplete home for two months and warranty repairs for leaks and tnings falling apart!

This was a horrible experience. I chose Pulte due to the longevity of house building experience. My experience made me felt this was working with company just starting off . I will say my loan consultant were great. My construction manager(Kelly) answer every call and email. After the move the customer service contact (Meghan )made sure all needed repairs were done.. the sales person in the front office (Robin) was very unresponsive to my concerns and questions . Only until my brick was cancel and I had to pick a new brick which was another nightmare. The was my 2nd home and it was the worst especially since I was going with an experienced builder. So many methods need to change down to customer picking their options. Customers need more than 1 hour picking options for an entire house. Horrible.. please make changes . I would have cancel if house prices weren’t going up crazy everyday ! ... More

Second house with Pulte. Totally different experience this time. We knew there would be delays due to worker shortage and supplies. Our house did get delayed and we were ok with with. There is a total lack of communication on everything. We closed with our house not being complete. We have a work order to finish the house. It has been 8 weeks and we have had a couple things done. But now Pulte has stopped with completing our house.