Pulte Homes Reviews

Very well made, solidly built. Is it the finest construction materials...not everywhere...but for the most part, yes. The lower grade stuff is the stuff you might replace right away for style...carpeting, range, refrigerator....those are the main things. As for doors, hardware, toilets....they are good quality and will last. The building is very nice on the outside, very happy with that. It doesn’t look like an “affordable” income restricted bldg. As such, I expect certain things not to be premium grade, of course. What I have is warranted, and things do seem like they will last. I will not replace for style...as I bought this because of my budget. All tolled...I am quite happy and would readily recommend Pulte. ... More

Pulte team was attentive and professional throughout the process.

We got everything we imagined and more!!! We are enjoying our home.

Working with Pulte was so easy and everyone was super nice and helpful

We are disappointed with the quality of some of the work done on our home. One thing was said before we closed, but when we had issues to address with the quality of work, we were told that’s not covered under your warranty. I would think Pulte wouldn’t want to continue hiring contractors that didn’t do their best work or at least Pulte would correct the problem. I was told I could hire someone to fix it. I made a large investment and expected better work and customer service from a builder. In addition, Pulte Mortgage was a complete nightmare for our buying experience. Poor communication and multiple errors in processing our loan. We had to resubmit documents multiple times and even had to resubmit documents the night before closing. ... More

Good service from start to finish, good quality materials used and good workmanship also. They are very responsive in term of submitting warranty claims also and they keep follow up of the work is done properly.

I highly would NOT recommend this builder. Paid for a home well over 400K$ and the home was not as expected. First, home has way too many issues with poor workmanship. We had been dealing with the company for over a month since we moved in with problems we encountered, but they took too long to address the issues. The walls are not painted correctly in the interior of the house and you can see the issues that they have two tone colors, doors are also damaged and are also two tone colors with a poor job of painters. The exterior of the house is DIRTY since day one, also the siding of the home is not done correctly and you can stand in a corner and see the curvature of the walls. The lawn took over (30days) for them to come fix since we had holes and many spots without grass and our irrigation system stopped working after a week and they wouldn't cover this issue, After going back and forth with customer service regarding our lawn they finally arrived to only do a poor job once again. The company states that after 48hrs if the water stands they will come fix this, but this issues persists and has not been fixed as they state. They stated to us that " they are doing us a favor to fix the lawn" which i find this highly unacceptable when the company did a poor job. All these issues couldn't be seen until we started living in the home. All the details that we checked and signed were done all last minute and with a poor job. Highly don't recommend PULTE HOMES. ... More

Our home was priced much lower than the same house in Lakeshore. Neighborhood is friendly. Staff is friendly, accessible and professional. HOA takes exceedingly long to respond to an architectural request. I am on week #5. No email or call, simply an acknowledgement of receipt email.

Even in the odd days we live in, Pulte was able to complete our home on-time and as we expected. The filed manager was always communicating progress and assisted us in first-week move-in questions and issues. Home is built soundly and feels solid. Very happy we chose to build here.

Everything is great

I paid for upgrade paint and doesn’t cover. . And painters didn’t give another coat. I was told paint company having problems with the color I chose. Supervisor wouldn’t let me change color since painters have to come back. So I’m stuck with paint that doesn’t cover.

We love everything about our home and area!

Builder has been the very best! The Pulte Team has been great to work with!

We had a great experience buying a Pulte home.

Ron our Builder, Vanessa our Sales consultant and Colleen at the Design Center were the best part of the lengthy process. They were all so helpful, knowledgeable and helpful. Ron made sure we’re knew everything about our new home from inside and out. Vanessa was our first point of contact and one of the most helpful people through out the build. Anytime we had a question she was always there to help or find answers. Colleen at the design center made picking and choosing our home furnished so easy and without pressure. You think you know what you want until you get there. She answered so many questions, listened to my concerns and didn’t make me feel pressured to upgrade anything we didn’t want. The financing with pulte wasn’t my favorite and the title paperwork at the end felt rushed. Tesla has been an annoying process but other than that; it was overall positive. ... More

1. Change filed manager in the process of home building without notifying me until I found out. 2. Not detail oriented (sod is not install correctly, it's uneven and a lot of holes) 3. Outside of the house still need to be worked 4. I love the neighborhood but pulte can do better job than this. If there is a way for me to send pictures I will love to show you what happened to the house. Overall it's not a good experience.

Design center needs to take extra time to make sure the buyer understands everything that is being selected. The overall quality of construction is great. The cleanup before the home owner could be better. We have a lot of grout that is smeared all over the tiles. It will take a long time to clean it. The tile installer was good on the floor but the kitchen back splash and shower stall tile could be better. The grout in the shower was very sloppy and the cleanup wasn't done properly. No one seemed to care when I expressed my concern.

We have always heard of Pulte’s reputation for customer service. This is why we decided to build with them. We loved our salesperson, and builder. We love the design of the home. The only issue we have is with some of the options they offer. The materials can be sub-par, and for this price point we expected better. We have built 5 homes, so we know what to expect. We lived in another state, so we were not able to keep watch or monitor progress as we would have if we lived in the area. If we had known that the options we chose were low-level, we would have paid to upgrade. Otherwise, Pulte lived up to their reputation for overall customer service. ... More

Everything about pulte was fabulous and we are loving our new home!!

The whole process was top notch compared to other builders I have bought from.

While workmanship is decent, numerous issue around the subdivision including ingress/egress issues and drainage issues. Columbus staff has not been responsive except with generic vague responses nor seem trustworthy at this point.

Cracks in basement walls. Waiting for resolution Fault contractor not Pulte but Pulte is the builder

Help with cabinets , electric

Best Builder. Start to finish the construction our townhomes. Excellent job

I had an excellent experience from start to finish when I built my new Pulte home at Gramercy Park. Laura Robertson personalized my home by focusing on what was important to me in my new home. She made the process of building easy and was very responsive to my questions. Spencer Mackey built a beautiful home for me and has gone above and beyond to make sure that I am completely happy with my new home. I would highly recommend Pulte homes and their excellent quality and the exceptional customer service experience that they deliver.