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Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16059 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Customer Reviews
Paint marks everywhere\ Craked wooden floor\ Paint texture gone wrong
- Anonymous
- Verified Homebuyer
- September 10, 2020
- Houston, TX
There are Paint marks all over the floors Wooden flooring has cracks and swollen planks Paint texture gone wrong at many places, very badly done Door holders started breaking down in just a month
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - timely completion
- Gene G.
- Verified Homebuyer
- September 10, 2020
- ALVA, FL
timely completion
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Overall Satisfied
- Anonymous
- Verified Homebuyer
- September 10, 2020
- Fairfax, VA
Rated quality and value 3 stars from a LUXURY living point of view as marketed. Materials were average ni quality even after upgrade and designed did not take advantage of the space - literally have hole from ceiling to countertop in kitchen cabinets
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
I will never buy a Pulte home again.
- Anonymous
- Verified Homebuyer
- September 10, 2020
- Albuquerque, NM
Built cheap, a multitude of problems and issues, upgrades are astronomical in price and executed poorly.
Pulte Homes responded:
We hate hearing that you are disappointed in your new home but we thank you for leaving this feedback. If there is anything we can assist with or any additional comments you would like to make, please feel free to email customersupport@pultegroup.com along with your address and contact information. Thank you again. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
My experience with Pulte homes
- Anonymous
- Verified Homebuyer
- September 10, 2020
- Durham, NC
Quality of the home isn’t the best. Not even a month living at my new home, the drywall started to crack, walls aren’t evenly painted, warranty is non responsive... better off going with a different builder in my opinion
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Pulte Homes - Mortgage experience could have been smoother
- Anonymous
- Verified Homebuyer
- September 10, 2020
- Riverview, FL
Mortgage experience could have been smoother
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Thrilled beyond expectations
- Philip S.
- Verified Homebuyer
- September 09, 2020
- Boca Raton, FL
Fabulous and well thought out designed units, superb quality and craftsmanship all wrapped up in one of the lowest price per square feet i have seen in South Florida. Pulte was extremely easy to work with and very responsive to our needs throughout construction and closing. Extremely pleased with my Pulte experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great experience despite being in the middle of lockdown in the pandemic
- Anonymous
- Verified Homebuyer
- September 09, 2020
- Apex, NC
Developing a good relationship with your field manager is the most important thing you can do during building. There are always problems and challenges, and being able to work together and trust each other means that the challenges will be resolved. Pulte stood by its product throughout construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excel
- Juan R.
- Verified Homebuyer
- September 09, 2020
- Saint Cloud, FL
Excelente
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Field Manager
- Joshua M.
- Verified Homebuyer
- September 09, 2020
- San Antonio, TX
Field manager was very responsive to concerns. Build quality is not what I would expect for a $350,000 house
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Awesome response
- Graham B.
- Verified Homebuyer
- September 09, 2020
- Wylie, TX
Mark has been awesome in following up any issues since we’ve moved in. He’s made this experience excellent.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Adequate
- Anonymous
- Verified Homebuyer
- September 09, 2020
- Naples, FL
It would be nice to have more choices for a custom home. We learned that The contractors after market are significantly less
Total Score 5
Quality 4
Trustworthiness 3
Responsiveness 4
Perfect
- Anonymous
- Verified Homebuyer
- September 09, 2020
- Mount Juliet, TN
. Good neighborhood good county and schools
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - till now most of the problems I had not fixed
- Samar s.
- Verified Homebuyer
- September 09, 2020
- Atlanta, GA
till now most of the problems I had not fixed
Pulte Homes responded:
We are disappointed that you have experienced problems with your new home but we thank you for taking the time to share this feedback. If there is anything we can assist with or any additional comments you would like to share, please feel free to email customersupport@pultegroup.com. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Home!
- Hector M.
- Verified Homebuyer
- September 09, 2020
- SCHERTZ, TX
Enjoyed working with Pulte Homes staff; great home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Homeowner
- Sam K.
- Verified Homebuyer
- September 09, 2020
- Fort Mill, SC
I recommend you consider making garage 4-6 feet wider
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes & their team made our dream a reality! Highly recommended
- Ryan R.
- Verified Homebuyer
- September 09, 2020
- Myrtle Beach, SC
We couldn’t be happier with our Pulte Home. From start to finish the Matt Gangwer & John Eagan were outstanding to work with and the quality is superior. We highly recommend Pulte Homes to anyone looking to build the home of their dreams.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nice job
- Steven B.
- Verified Homebuyer
- September 09, 2020
- Fairfax, VA
Informative, supportive sales team. Delays occurred with Covid issues; however, good communication was provided. High quality construction manager is assigned to my home. The team is responsive and follows up when needed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quantity over quality
- Anonymous
- Verified Homebuyer
- September 09, 2020
- Durham, NC
I’m glad to be in my home but now that I’m in it I’m finding a lot of issues with detail. Things that I feel other builders would have taken to time make sure it was completed to satisfaction. It just looks like they hurry through the completion to make sure it’s done instead of taking the time to do it. It’s like quantity over quality. And yes they come back to fix things after a year but just do it right the first time. I think the value I paid for my home is not worth the quality of work that was done. Just seems rushed.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great in some areas, not so in others.
- Anonymous
- Verified Homebuyer
- September 09, 2020
- Brentwood, CA
Overall the house buying experience was good. We had several issues that came up and I feel Pulte did a poor job of mitigating them. Also the quality seems to be all over the board. For example we have nice bathroom fans that turn on when they sense moisture, yet our wall paint is so cheap it is flat white and stains by just looking at it. You need to keep your finger on Pulte to ensure they deliver as promised and ensure each upgrade you pay for is installed!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
The Issues are endless
- Lisa K.
- Verified Homebuyer
- September 08, 2020
- Phoenix, AZ
Whatever you do, get a home inspection.
Pulte Homes responded:
We are sorry to hear that you have had issues with your new home. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com. Thank you. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Bought a new home with Pulte
- Anonymous
- Verified Homebuyer
- September 08, 2020
- South Lyon, MI
We heard Pulte is a big company and we thought the process of the house construction will be customizable so that we can choose what we need, but the process we went through is different. Pulte has very strict rules in terms of alterations we can perform.m, that made us difficult to build the home we dreamed. Pulte has very strict rules in selecting the structural options, once we selected in the starting that we can’t change after couple of weeks. Overall, Pulte has to change according to the buyers taste.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
We learned a lot during the building process
- Anonymous
- Verified Homebuyer
- September 08, 2020
- New Hill, NC
We started our new build not knowing how everything works. We quickly learned there are many limitations with buying a “spec” house. There are many items, large and small, that you cannot change even if construction has not started. I wish Pulte took more time to inform us of these details.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Wonderful Quality and Value
- Jeffrey F.
- Verified Homebuyer
- September 08, 2020
- Oakland, FL
My Pulte home is exact;y what we were looking for and we could not be happier with the quality we received for the price we paid.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Comanche 2020
- Jorge L.
- Verified Homebuyer
- September 08, 2020
- SAN ANTONIO, TX
Very poor communication between your field Superintendent and customer. During final walk through house was no near completion. Never gained confidence and commitment from your Superintended.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
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