Pulte Homes Reviews

Building a home with Pulte was one of the worst experiences of our life. We had previously built two homes with smaller builders and had a positive experience with both. The other builders made every effort to meet our needs, with Pulte it was take it or leave it. We met with the Design Center and after making our selections were later told our wood flooring, wall tile and countertops were not available no effort would be made to provide them. Later while we were in Florida we learned the applince package was no longer available. Our predrywall meeting was another issue. It was scheduled on a date when I was out of town on a trip that had been planned for a year. When we asked to move it back a day we were told that was impossible. My wife went by herself and was left with the impression we would get a key and have access to the house during construction as we did with the previous two houses we built. We found out this wasn't true and we had to make arrangement with our sales rep to go in and see the progress on the house. We had no input into the closing date even within the two week window which was all we heard throughout the construction progress. Finally, the landscaping was down in a very hapharzd manner. We had no input and the landscapers gave no consideration to which plants did well in shade versus sunshine. It seemed like they grabbed whatever was available when they left the nursery and planted them. ... More

House was 6 month behind schedule. Day of closing did not past inspection and waited for another week. Its been a month after closing and we are still dealing with some issues like tree fell, wrong sink and many others.

Our experience with Pulte should have been one of the most exciting times for my family. In reality, it was an absolute nightmare. Not a single deadline was met during construction. We have a warped wall in out living to this day. The sales person we ended up with was a complete joke and as a fellow Realtor/Broker, I was completely embarrassed to be in the same industry as that person. It would take WEEKS for this person to get documents required by our lender back to them. Phone calls/texts would go unanswered/unreturned. Our home took one year and six months to build. When we were finally given a losing date, it was pushed back another two weeks. When this occurred, we were give one day notice of such. Upon moving into the home, the craftsmanship of the home was shockingly bad. Half of the doors in the house do not close. There is white paint marks all over the floor, errors on cabinetry, our AC had to be repaired while we moving in, we have broken roof tiles, for some reason the crawl space entry is sealed shut, some lights in the house have a delay when turned on, our garage light wouldn't turn on. We could probably go on and on. At the end of the day, as some one that works in Real Estate, I will never recommend, nor represent anyone that wants a Pulte home. I would never want someone to have to experience what my family have, and continue to deal with. ... More

Issues are responded to in a timely manner. Remain ongoing and in my opinion it’s the poor quality of sub contractors that created the issues in the first place and have extremely poor response times. Understanding the issues with supply chain and labor force, this has still be a horrible experience.

Would not recommend to anyone! The overall experience was a disaster from beginning to end. Mark the project manager was the only thing that saved face in the company. From lying to no response from people we were not happy home buyers. Now living in it a month we are really seeing the poor craftsmanship in a lot of the features.

The mortgage department was the worst thing i have ever dealt with

Angela was an excellent communicator. She always responded to my text and emails despite the overwhelming challenges. She was cordial and respectful. Brandon on the other hand kept making promises he could not keep. My property still remain unfinished 60 days after we had fully paid the Builder in cash.

Never trust the Construction manager. He will hurry you up in signing the paperwork before buying. Beware. We made a mistake of believing him and signing the papers. Pkease get inspection done. He will try to get you and intimidate you in not getting the inspection done telling you that you don't have to get it done. I still have the recordings of all e conversations I had with him. We are having so many issues with the house. They will take forever to get back with you

Staff as nice as long as you do exactly what they say. The quality of the paint on the inside is below one star. The designs of the homes are beautiful, but the workmanship is fair at best. Tiles are unevenly placed. Did I mention paint? The plants they put in the front yard our dollar store Quality and they put trees right next to your house. It’s kind of disappointing given how much you pay.

Long delays and poor quality craftsmanship

I should have known dealing with Pulte was going to be a disaster from day one. From the very initial VIP phone call, all the way through the entire almost 18-month process has been nothing but a disaster and lies. Pulte only cares about the money and does not care about their customers or doing the right thing for its customers. Pulte manipulates and twists things around and takes advantage of their clients. They are greedy and they are unethical. I have more faith and trust in a used car salesman than I do dealing with Pulte. I would never suggest or recommend anyone have a home built by Pulte but if all other options were gone and you had no other choice but to deal with Pulte then I highly suggest you only deal with a gentleman by the name of Josh Earhart. He's the only person I dealt with that I had true integrity and morals. ... More

Pulte has total disconnected from different departments, bad sales team(one I got), amazing construction manager, worst sub contractors, bad quality, failed. My house was closed almost 3 ago, with a condition of getting some stuff done after the closing, its close to 3 months my house is still filled with blue-green tapes for paint and drywall issues, my bathroom is still not completed, I have air drifts from all around the house, my 50% of cabinets are not functional, leaking faucets, lights don't work in the guest bedrooms, etc etc, etc. My recommendation to another buyer is to make sure you record the discussion with the seller agent, DO NOT CLOSE The house if its done, if you be nice, they will take advantage, you will be tired of chasing them. ... More

The attention to detail and workmanship left a lot to be desired for the price. I also have to constantly hound our field manager to get things fixed. And almost 2 months later I still have items from the pre-closing walkthrough that weren’t completed. They flooded the house while testing the water a few days before closing. If I could do it over again I probably wouldn’t buy with Pulte.

Sales does not disclose issues with the apartment complex adjacent to Martins landing. Our HOA fees pay for a doggy park for Edgewood apartments, dogs from Edgewood urinate and defacate on our common areas damaging the sod and bushes. Apt renters do not pick up after their dogs in our common areas and harass Martins Landing owners. Dartmouth Group refuses to enforce the Condominium rules and regulation, they ignore e-mails sent by unit owners of violations. The whirlpool appliances included with your purchase are of poor quality and have lots of issues . Wait period for fixes up to 3 weeks. Many frustrated new unit owners. . ... More

Make sure that everything is down be before you sign your closing

The complete home buying process was horrible, a train wreck, by far the worst of any new build house I have purchased. It took 16 months from the time we signed our contract until closing with over 10 months being the build. The drawings for the house didn’t align with our options in our contract and then the house wasn’t even built to the drawings causing massive delays due to rework including redoing basement concrete to add plumbing that was never installed for the entire house and redoing framing in the basement and first floor. The house being built incorrectly wasn’t even caught by our field managers, I had to tell them that the house was being built to an incorrect floor plan. Then there were months of delays where no work happened, months of terrible or no communication followed by more issues with permitting linked back to the incorrect drawings which we weren’t made aware of until the house had been stalled for weeks with no status update. Our very first closing date given to us at the start was 7/22 and it ended up being 12/10, even though the confirmed date given to us 30 days out was 12/8, all due to the Pulte screw-ups, and we didn’t even know it was closing on 12/10 until 12/9. Our field manager could never answer a single question we asked and he never knew when a certain job was going to happen. We would ask him on Friday when something was going to happen, like paving the driveway, and he would say he didn’t know or that it would be sometime in the next couple weeks, and then we would go to the house Saturday to find the work had been completed. The guy had no clue how to do his job at every front from knowledge on building to communication. Work was still being done on our house after we closed and got the keys! It’s utterly insane that Pulte has no process to design and build a house, nor an actual schedule with real milestones for building a house. And finally, after we closed the house was left with trash all over the front and backyards, a port-o-potty and dumpster out front for several days, trash on the roof and interior fit and finish work incomplete. ... More

Our construction manager Mike wasn’t very communicative throughout the process on giving us updates to the build. We drove by the lot daily to check up on progress ourselves. Many items on our final walk through were left unfinished, there’s a stain on the new carpet in one of the bedrooms that has been there since before closing. Our windows don’t latch properly and I still have not heard back from Mike when the tradesmen is scheduled to come by. This is a safety issue, overall not very satisfied with the customer service. I’ve heard from other homeowners in the community that they had a 30 day walk through. We’re past 30 days and we haven’t received any correspondence regarding said walk through. All I really want is a finished home that’s on par with the model homes standard ... More

Would not build with Pulte again. Many of the subcontractors did poor quality work and much of it had to be done redone several times. Significant issues remain 30 days after closing.

I was expecting luxury house as they advertised or at least similar to the model that they showed us the final finishing product is so bad - the design and features are great!

NOT HAPPY WITH THE MASTER BATHROOM

I wouldn’t recommend Pulte to my worst enemy. The seller I worked with kept on forgetting things to busy trying to rush the deal. I brought 2 others when with me when I selected the home and upgrades. I requested irrigation systems to be installed. The seller failed to include that. I found out 2 weeks before I close and they did not approve the add on later. The builder manager told him it can be installed. Now I am shopping around for an irrigation system. Most home builders in TX already include irrigation without being requested. On top of that my grass is dying since it wasn’t being water for multiple days during the summer. I was given the house with dead grass and a dead tree. I now have to replace the tree since it’s dead. The home is nice mirror issues. My sidewalk is not done right. It’s not smooth and it’s bumpy. This has been stressful. I need to replace the dead grass that they are not owning up to and find someone to install and irrigation system. After I lived in the home for a month I was given a case manager to work with regarding any issues. I called, left a voice message and send a text in 9/24/21 and 10/8/21. As I type this review it is 10/23/21 and still no response. This was my first home building and it was not a great experience. Whoever is reading this be careful with Pulte if you choose to have them built your home. ... More

Not the best experience, that we expected!!!!

We had a very terrible experience with overall quality and management of our house construction. Nearly two months after purchasing and closing our home and we still have a long list of pending incomplete work that we are not sure whether they would be addressed or not. Shoddy work and mismanagement of the entire process. The quality of the cabinets and wood used was very poor. I wouldn't recommend anyone wanting to build a quality home for the price charged choosing Pulte Homes!

The local construction managers were great to work with and did an amazing job helping us get into the house. Unfortunately, there are many issues with the house that they are unable to resolve due to the company policy. The gutters on the house are too small to handle the rain in Georgia and will need to be replaced at my cost. Lots of small issues that we are finding all over the interior and exterior of the home. Based on the lack of workers available and the companies inability to get other contractors, I am not confident that the issues will get resolved. I will end up paying for the repairs myself to get it handled before they become bigger issues. Very disappointing when you pay this much money for a house. ... More

I hesitate to spend any time on this survey because I completed a survey a few weeks ago and I took a lot of time filling it out and there has been no follow up about the feedback I provided.