Pulte Homes Reviews

When we got a new field manager the day after we had our walk through, Zach was quick to make sure we had everything taken care of. Although we had a couple small bumps, he did everything in his power to make sure we were happy. Vickie, our sales consultant, also made this process so great. She has been so kind and helpful through everything.

Debi was excellent to work with in purchasing our home. Ryan was super to work with on the minor punch list items and in understanding how everything works in our home.

The pulte superintendent Ron took care of everything. We never even met him once until the house was done as my schedule was too busy and I placed my trust in him to get it done which he did but he kept us well-informed of the progress.

From the time I walked into the model home looking for information to the time of closing, David and Chad have been outstanding with their communication. They made me feel great about the house. The house is perfect, I am happy i found this neighborhood in a brand new community. Thank you so much for building my dream!!

Ron was wonderful as our project manager. Great communication!!!

We love our new Pulte home. It is beautiful, functional, and well-done overall. The experience was excellent as every single person we came into contact with from Pulte was exceptional. This is the 3rd house that we’ve built and I’ve never had such a positive experience in all facets of the process. Incredible!

Poor communication from the beginning. Poor quality, poor craftsmanship, deceitful. Overall regretting choosing Pulte and we have turned all our friends that were looking at Pulte a different direction.

Good customers services

My husband and I are very happy with our home purchase. We had our first leak due to a punctured drain pipe (TV mounted incorrectly) and Pulte graciously fixed it for us. I would definitely recommend.

I would never purchase another Pulte home due to our poor experience from start to present. We had a pleasant working experience with Wally and Kelly, however, the other individuals we’ve been in contact with haven’t cared about us or our needs to fix things and follow through. It’s been a horrendous experience that all of our friends and family are aware of and know to never buy a Pulte home. We now resent the experience so much and all that is still wrong with the home, we are not happy in it and want to sell.

Starting with our sales Representative all people involved in our purchasing process took the time to explain every detail, they worked aorund our needs and we can say that we now live in a home we really love and enjoy.

Not responding to issue. Did poor job on grading lawn

The entire Pulte team provided top-notch customer service, making the process much easier than expected. The sales rep and the building field manager in particular were very responsive and informative regarding all of our questions, and they delivered on every point. The warranty team so far has also been very quick to respond to the few (very) minor fixes we have found.

We moved in to a house with the outside property still under construction. We are extremely disappointed with the execution of the construction. The repairs to the outside promised were not done. The lawn has been a disaster waiting for, and the property is littered with rocks. Molding is not caulked and Pulte is now trying to direct us to put all the issues into warrantee.

Pulte builds a quality home we just have some minor issues but there warranty team is taking care of everything else smoothly.

Mark,Josh, Katie and Andrew were excellent to deal with. Easiest home buyer experience ever.

Any new home will have some odd and end things needing corrected, however Clark has been so understanding and responsive to correcting issues! Absolutley a great experience and thankful for our new home!

Was very good

Rushed house. Promised they would make it right. Have not fixed a single thing in over 90 days. Never should have signed for the house. Home owners shouldn't be pressured into signing papers on house until things are right. Pulte only seems to care about you until you close on your house, COVID is not an excuse. There are plenty of things to fix on the outside of the home.

During the process of building this home we had a building manager who failed to address multiple issues addressed by my building inspector. Halfway through this process that manager was “fired” and replaced another who did address all of our issues and responded quickly. The closing process was smooth, meetings with everyone went well and our needs were being met... until closing. We signed off on our house at closing after speaking with the new building manager regarding problems that arose during our blue tape inspection. Most things were fixed but we were specifically told that everything would be taken care off. 3 months after closing our wooden staircase is still not fixed (they’ve redone it horribly 4 times), the metal railing balusters are still not all secured, the trim around our fireplace has separated from the floor 3 times and the repair men just told me to put weights on it so it will glue back down, there are chips in our floor that haven’t been fixed, flooring in our office doesn’t go all the way to the baseboard so there is a gap between the wall and flooring, there are paint spots all over the wood flooring downstairs, we had 4 lightbulbs burn out in the first 2 weeks, and the subfloor in our master bedroom has separated from the beams and popped up which now squeaks every time we walk in it. These were issues found in our inspection that we’re never fixed and now structural issues are occurring. We love this house but are extremely disappointed in the willingness to fix issues that should have been done months ago. Little details matter and the details on this house were long forgotten by the builders. ... More

Customer service was outstanding from the time we looked at homes until we signed with Pulte and paid our money. We didn't get our keys the day we signed. Move-in day keys still weren't ready and it seemed all customer service ended. When we finally got the keys, so did all the guidance on how to get registered as a resident with the HOA. Two months later we are still discovering areas we were supposed to have been given information from the business center at move-in (i.e., back gate). The person who provided outstanding customer service at move-in was the builder whose "office" is still on our street due to properties still being built. The survey's seem premature. I recommend asking me about quality in a year or two That's the true test of a well-built home. ... More

Great home and value

Generally pleased. There were a few issues that should have been resolved prior to closing.one such item was outside landscaping.

Beautiful home. Lots of nice touches. Above average workmanship. Need to get a few things fixed soon that should be under warranty.

The whole entire process was smooth and even after our house is closed, Pulte is still responsive in handling issues that needed to be handled. They certainly care about their buyers’ complete satisfaction both before and after closing.