Pulte Homes Reviews

Within one week of moving in had to request over 24 service requests due to very poorly built homes with very cheap materials and poorly paid contractors

The details herein are intended to present a chronological and detailed account of her professional misconduct, highlighting the specific instances and their consequences throughout the entirety of the home transaction. Timeline of Events: 1. Initial Misrepresentation Regarding Home Selection: September 2023: Early in the transaction process. Upon discovering that I was a Veteran buyer, Rania engaged in discriminatory actions by selling the initially chosen home (Plan 3) to another buyer. This occurred after verbal assurances were made (and submission of requested paperwork) regarding the availability of this home, forcing me to select a different plan to retain the desirable view. 2. Failure to Disclose VA Approval Requirements: September 2023: At the beginning of the sales process. Rania failed to inform me of the necessity for VA Condominium Approval for Beacon at Delta Coves, a critical factor for my VA loan processing. This omission came to light only after the process was initiated, causing unnecessary delays and complications. 3. Deceptive Assurance on Home Modifications: November 2023: The deadline was set for December 31, 2023, per Rania. Rania verbally assured my realtor and me that non-structural changes to the home were permissible, provided that the materials had not yet been ordered. Although it was not a normal processing procedure, “there are always exceptions” was stipulated. However, despite meeting the provided deadline, she reneged on this assurance in subsequent emails, which lacked any previous commitment detail, leading to significant financial and planning implications. 4. Inappropriate Attempts to Access Personal Information: September-October 2023: During the loan application process. Rania made several inappropriate attempts to obtain personal information from my loan file through my previous lender, actions that were ethically questionable and privacy-invasive. The lender denied access and contacted me regarding the attempts. 5. Financial Misrepresentations Concerning Delay Fees: March 2023-May 2024: Following the delays in the VA Condominium Approval process. The denial of the VA Condominium Approval was a direct result of PulteGroup's failure to provide an accurate date for the transfer of the Homeowners Association (HOA), necessitating a shift in the original closing date. Rania had assured me verbally I would not be responsible for any fees incurred due to delays caused by the denial of the VA Approval (it was out of my control). Contrary to these assurances, the fees were unjustly incorporated into the contract. After reviewing the terms, I immediately notified Pulte representatives that I was signing the agreement under duress, as Rania refused to amend or remove these clauses even after being reminded of her initial promises. This blatant disregard for verbal assurances in favor of written commitments that contradict them not only highlights a serious breach of trust but also underscores Rania’s professional misconduct and the coercive circumstances under which the contract was signed. This action calls into question the validity of the agreement and the ethical standards upheld by Pulte during the transaction process. May 2024: Subsequent Contractual Failures Despite receiving written assurances from Pulte Mortgage that the $300 per day extension fees would be covered, Addendum 8, submitted on May 1, unjustly retained the same clauses as found in Addendum 7. Rania neglected to amend the contract to reflect these assurances. Her subsequent emails further contradicted her earlier promises, compelling me to shoulder financial responsibilities that were explicitly stated to be waived. This failure to update the contractual language has continued to impose undue financial burdens on me, directly contradicting the documented commitments made by Pulte Mortgage. 6. Use of High-Pressure Tactics: September 2023-May 2024: Throughout the contract signing phases. Rania frequently used high-pressure tactics, including sending documents for urgent signature late on Fridays, thus forcing decisions without adequate time for review. This tactic was particularly noted when I was coerced into signing an addendum under duress, with Rania referencing sections of the original agreement to justify adding the unfair fees. Rania consistently employed unethical and high-pressure tactics, notably distributing documents late on Fridays that required immediate attention. This timing limited my ability to conduct thorough reviews. One particularly manipulative instance occurred when I was compelled under pressure to sign an addendum. Rania exploited sections of the original agreement to impose unjust fees, emphasizing the urgency and leaving no room for negotiation or proper consultation. It is important to note that the other divisions of Pulte, where these documents were ultimately submitted, operate only during normal business hours, Monday through Friday. This timing effectively constrained my ability to seek clarification or adjustments from these departments, further exacerbating the pressure and urgency imposed. As a result of these actions, Pulte Mortgage upheld Rania’s promise and paid the closing extension fees. I also sent email correspondence to Pulte leaders in California and Georgia (their main office) regarding the egregious behavior throughout the entirety of this purchase. Rania’s calculated actions resulted in significant financial loss, costing me nearly $30,000 after closing on the home. Although Rania was moved to a neighboring community (multiple homeowners had issues with her), she is in the same position and selling homes at the same pricing point. I requested to correspond with a different representative at Pulte and was met with a denial from area management. There are numerous issues with the home itself, such as an improper key changeover, non-functional doorbell, tape remaining on the framing of the exterior, an unresolved fixture issue, etc. ... More

Horrible experience with low quality workmanship - excuses from builder were given for numerous issues we brought up. They don't take pride in the quality of work and play it off as all "acceptable". Will never build with Pulte ever again.

We found a lack of experience and ownership to the people we had to deal with in buying this house. The law firm messed up our paperwork from the start. It just got worse as we went through the whole process. We ended up having to spend over 2600.00 dollars waiting for our closing date. First day in the house master closet shelf fell off the wall. We have had several problems with windows, door, recessed lights, cracked roof truss, uneven spacing on roof trusses in structure. I will say that there has been a good effort to correct problems. Hoa is very difficult to work with slow and not proactive toward home owners wants and needs to make house nicer on outside areas. This house is our retirement home and I plan to stay here for the rest of my life. I would hope that the past 6 weeks is not going to be a taste of the next 30 years. ... More

Be careful. They'll hide things from you that you should know. Their finance department was the worst experience.

What a horrible experience dealing with Pulte and its representatives as a whole. Between Tim, Andrew, Cindi, Kathy, Josh, Bryan - You all took away what was supposed to be an exiting chapter in my wife and my lives. We were not in a rush to close. YOU rushed this closing because all you care about it the all mighty dollar. It started with the Mortgage company. ZERO communication until Fridays at 6pm to tell us lies and make us think we would not get the house and little to no explanation. We didn't get final approval until a day before closing. This alone cost us $5721 in additional rent because we couldn't give our 60 day notice in time. You should compensate us for that. We would also get "change orders" multiple times via email. No call to explain what or why, but we were expected to sign them so you could keep the process moving forward. You lied on the advertising about the home stating the lanai would be caged in. That cost me $1478.68 to have completed (You gave me $500 off the price of the house) You changed the seller concession so many times i don't even remember what it ended up being, but i promise you it wasn't the amount we agreed on when you accepted our offer. Lets get to the final walk through before closing. Damaged cabinets, damaged microwave, chipped tiles, holes in walls, scratches in the glass. Your attention to detail is unacceptable and we were told we were too picky. You didn't even send someone out to replace the damaged cabinets. They were mailed to our house and I installed them. The power washing company was supposed to have already been there the day prior. They didn't show up until after we closed and then wanted to use our water to do it when it should have been done when the water was in your name. We were told we would have paint for every color interior and exterior only to find out the painter in the area took them and tried extorting us to get the paint. On the day of closing, when we arrived home for the first time, we were greeted with wet paint on doors, the cleaning crew spreading dirt and dirty water through out our new home. (Made them stop and leave) No internet and no solution to get it working. My wife and I had to go on a scavenger hunt to find the garage door openers and manuals for all the appliances. It's a shame you don't care about the people who help contribute to your 15.6 Billion in revenue almost 3 Billion in profit! Congrats! ... More

Before buying a Pulte Home, I was excited because I thought Pulte’s build quality was going to be superior to that of other builders. Or at least that is how it was marketed. That was definitely not the case. Getting them to fix any issue has been like pulling teeth, and they are extremely slow to respond to simple requests. Don’t expect more than what you will get from any other builder.

Horrible buying experience in general. From the sales, mortgage, and the title company everyone was pretty bad and unprofessional. They will treat you very good and give you false promises just to sell the house to you. They will for sure disappear and ignore you multiple times after the house is sold. You have to make sure you’re free at all times for the mortgagee underwriting process because they will tell you last minute and if you don’t make it you won’t get your loan. Only one that really helped us is our project manager Jose. It’s crazy that he tried to contact someone in the mortgage department for us multiple times because we can’t get a hold of them. Alex from the finance or mortgage side has probably the worst customer service I’ve ever seen not just in Pulte but everywhere else. It’s to the point that he not only ignores us, the sales team and Jose can’t reach him either. Oh there sales manager Ian is probably just as bad too. Just a greedy person who only cares about profit than customer satisfaction. Pulte homes take pride on perfection and customer satisfaction is completely false at least with the team that Ian leads. Made clear about the imperfections in the home and he basically said suck it up or don’t buy it, didn’t provide for any resolution or compensation. After the horrendous loan process and going through it with their sales team. Guess what? Prior to closing we mentioned several times one of the individuals is just a co signer and he will not be on the title. This is shown with multiple email chains and text messages. We even repeated this multiple times at the closing table to make sure since we know Pulte loves to mess things up and have no professionalism. Again, they added him to the title and we were the ones to find out. They’re now pointing fingers at each other. Title team blames sales team and sales team blames loan team. Tried to contact them no answers unless you keep spamming them. Last icing on the cake is when we went to open our home for the first time, the keys didn’t work. They gave us the wrong keys for the home or it just didn’t work at all. We had to call a locksmith to unlock it and change the lock for us. All in all please do yourself a favor and buy from another builder. I regret buying with Pulte and I will deter everyone away from Ian and his team. ... More

We had a horrible experience after our home flooded because water bottle was left in plumbing. We had several other issues like bathroom glass missing, no water going to dishwasher. Pulte response was less than desired. They have horrible customer service and poor response time to issues encountered. Warranty manager never respond to phone call or text. Yet his number is listed as contact. Director of customer services was very rude, condescending, and unsympathetic to our situation which was all due to their negligence. I believe he needs training in customer service. Overall, I would not recommend Pulte Homes based on the experience we had with them. ... More

I would not recommend building with Pulte they do not stand behind their homes. Buyer beware!

We had an horrible experience with the build of the home ESPECIALLY final walk through and the quality of drywall/stucco/paint work! Our final walk through was a disaster, we had the contact the construction manager to schedule the walk through, the house was not all ready!!! When we walked in there were vents not installed, bathroom fan hanging by the wires, finger prints on ceilings/walls, chunks on wood missing on cabinets, scratches in the kitchen sink, and various other issues!!!! The drywall and paint looked like it was done by amateurs!!! Your drywall/paint/stucco technicians did a terrible job!!! The quality and workmanship is terrible!!! No pride at all, my wife and I are not in construction and we saw things that were obviously wrong with the paint/drywall!!! We had our walls painted and the lines where the ceiling meets the wall was very sloppy throughout the entire house!!! The textured walls are very uneven, some places are smooth and other places are very bumpy. We expected minor issues, but this is ridiculous!!! We've only been in the house about a month and the paint is already cracking!!! My wife and I thought very highly of Pulte, but the build of this house has us telling friends and family not to buy from Pulte!!!! We are very disappointed with Pulte!!! ... More

THE PROCESS WAS SMOOTH BUT ITS THE LITTLE THINGS THAT MAKES THE EXPERIENCE EFFY

Too many oversights with the final product. Needing constant service requests for the things the builder shouldn't have missed in the first place.

So glad you asked. Where do I start? Home was in a FEMA flood zone. This was not disclosed at time of sale. Amy, salesperson, could not show me samples or pictures of the exterior siding or brick when asked. Closing credit was to be applied for flood insurance but this was not done. Flood insurance was not purchased by Pulte as indicated on closing documents. Issues with basic functions like heat and water. Issues with home are not being properly addressed. I feel if Pulte can make a nickel more profit as opposed to customer satisfaction they would choose the nickel. I am happy with the layout of the home and the community. Overall very disappointed At this point I would tell people to avoid a Pulte home ... More

Absolutely not a great experience buying home with Pulte, they do not maintain the community after the closing. They do not respond on time, for warranty issues, have been trying to reach construction manager, their responsiveness is absolutely disastrous.

We’ve had major systems out to the house on several occasions for systems failures including plumbing,electrical,havc mechanical, flooring, etc, just an extremely poor job on site management and quality control. Pulte should review performance standards and hold responsible their management team’s performance, but apparently do not.

We were shown a model home that really impressed us and we were also looking at other properties from Pulte and liked the finishes and setup. Hence we decided to go with the purchase and the finishes we selected were more or less the same as we were shown in the model. The overall project was on-time and we did get regular updates from the site engineer / manager. The closing process went well. Here is where I had issues - We were offered a date by the site engineer for closing on our home, when we requested for another date the sales personnel came back stating this is the date for closing. So there was no coordination between site engineer and the sales personnel. When we noticed some issues with the carpet we were told that these carpets are not good, so why was Pulte offering these during the design consultation and during the initial stage when we were choosing our finishes, another case of miscommunication. We started our loan processing with Pulte Mortgage and everything was going fine until a month before the closing where Pulte's mortgage company came back with unreasonable conditions. This required me to scout for another mortgage vendor. Third instance of screwed up communication, they had all my info from the time I signed the contract couldn't they have been clear with their requirements? Fourth instance - we were told that the sod and sprinkler system will not be installed as it was getting cold or rather it was cold, to this I was okay dn there were email confirmations come closing day I see my lawn and backyard with sod and Pulte site engineer making me sign a wavier that going forward sod will be my responsibility, another case of gross miscommunication. We were made to do a 'Celebratory walk through' on the day of closing and the site engineer made it clear that he had other closings and we too had to get to our closing hence looked at the big issue and signed off with him. But when we moved in and actually started seeing the issues the Site Engineer would come back and state it was not mentioned in the walkthrough sign off. Does Pulte expect the owners to do an inspection with a fine tooth comb on the closing then this should be scheduled a day before and not on the day of closing, We nearly found dozen or more issues once we started living. Of these there are two issues that Pulte has not addressed. The main one being the lightning issue, we paid nearly $3k for additional lightening in the entire house and even after making the payment we were never offered a choice of lights (day light vs warm white or yellow light) and now when we are following up with Pulte, the Site Engineer states that this is the Electrician's discretion. I am mean Pulte is such as big company and they let electrician decide on these things where the owners are paying through their nose for each service request....this is ridiculous. Over and above all of this we were coerced by the Site Engineer to give him a 10 rating on the survey as he assured that all issues including the lightening issue will be taken care. We did our part and now he is refusing to do this part. I am appalled by the way Pulte and their employees treat new home owners. I will never again go to Pulte or recommend this to my enemies. ... More

Pulte failed to work with the city to obtain certificates of occupancy - 4 month delay into house. The walls are thin. The paint - may not be paint. The trim on the house is a form material - easy to break off the siding. There were no lights or hardware on the cabinet. We paid thousands extra to get a "quality" home and Pulte just didn't deliver.

Poor sales and build experience.

We purchased from Pulte in September of 2022 in the Willow Ridge development in Montverde, Florida and were given a target completion date of May to July 2023. We thought it was a bit long as our previous, larger home (nearly 2x the size, with a basement, 2nd floor and built during cold Ohio winter) was built by Ryan Homes in Ohio in less than half that time - but we noticed the timeline wasn't too far off from other builders and Pulte said this was part of building a "Quality home". However, as we would commonly find, they overpromised and under-delivered. We were finally able to close at over 13 months (end of October 2023). First, I'll start with the build. We were not given a pre-construction timeline (which is supposed to be mandatory, but our builder "forgot"), and Pulte waited for over 4 months to start construction. When it started, our builder never responded to questions, status requests nor provided updates - only our sales person did and she'd always say, “everything is on track”. Our builder failed inspections multiple times for electrical, mechanical, pre-dry wall, plumbing and anything else that was checked and many times he failed for the same thing over and over, which led to months of delay since they could not build a home to code minimums (let alone build a quality home). Pulte would also not tell us what they were being failed for and we had to go directly to the township to get the details which generally were poor quality work that didn't meet basic code requirements. We paid for some upgrades (outlets, flooring, etc.) that the builder "missed" and when we pointed it out to him, he went and took credit for finding issues. In April, when we asked to confirm that it was on track for an end of June closing, we were told "all is going well" by the sales person (since construction lead never responded). So we moved forward and sold our house to coincide with that closing. But, despite the email notice of a June 27th closing, we did not close for another 4 month after that. This meant temporary housing and high expense for storage because we had already sold and agreed on closing of our previous home. Pulte said, "Sorry, this doesn't usually happen". One would think after waiting for over a year for a 1 story ranch (no attic or basement) it would be high quality and completely ready, but that would be a wrong assumption. After 13+ months our house was not "finished" when we moved in. When we moved in it was in a state that would not be acceptable from a pre-owned home. There was dirt all over the floor, missing paint spots, paint stains on the counter, irrigation not working, issues with hot water, garbage disposal didn't work, worker trash in the house, paint splatter on the floor (carpet and wood), piles of dirt on our patio, missing sod that wasn't replaced, scratches all over the hardwood floors, cut water lines, problems with electrical wiring (not done correctly), missing grout in showers, dented garage doors, ants in the house, windows that didn't work, etc. Most of this was pointed out in the pre-close walkthrough and wasn't fixed. Even worse is that as I write this, we are over 1 month in and much of this is still not fixed. They did offer to clean the floors but wanted us to cancel our movers and push back our move in date and extend our temporary housing. This couldn't happen because 1) our movers were already on the road from over 1000 miles away 2) our temp housing was set based on the closing date. They did clean the floors around our stuff after moving in, but the carpet should have been replaced and this should have all be done prior to moving in. We were told, "Sorry, this never happens". For financing, the mortgage company would take days to get back to me on any request but when they wanted something it always had to be by the end of the day. They also constantly wanted reassurance that I had the money despite credit score >800 and notification of proceeds of the sale of my previous home. It was clear this was all a financial transaction and they needed assurance on the day before since they hadn’t given an amount. At this point, they said "it has to be a wire transfer and done by today - we should have told you that weeks ago, sorry." Of course, this is with 3.5 hours before banks close and not easy to get that done without an appointment, but after accepted another "sorry". But, when we got to the closing that was scheduled more than a month prior, they were still gathering all their paperwork and asked if we could leave for a bit so they could work on someone else's closing while they got our information sorted. This was followed by getting keys to a house that was in disarray as previously detailed. I'd call it a comedy of errors, but it is not funny when it is the largest investment that you make. Bottom line, stay away from them (at least in FL), don't believe anything they say because they will tell you what they think you want to hear, and look for other builders. I had previously built with Ryan Homes and the experience was infinitely better from start to finish. After a month in the house, I continue to be shocked and appalled at the poor quality done on the house and the number of corners cut. In Ohio, Pulte was known for good work -but I really can't say any stronger to potential buyers to look elsewhere unless you like hearing, "Sorry, that shouldn't have happened/have been that way" with no actions behind hollow words. They do not care for their clients, just that they get paid. We were denied schooling for our kids based on temp housing, no compensation for temp living and months of storage. Poorly build home. Stay away. ... More

I wish I had something better to say, the mortgage experience was terrible, last minute they switched out our construction manager (he was pretty decent) to a new one that pretty much didn’t care. I still having issues with my grass and irrigation and zero answers… there’s plenty of little cosmetic issues inside the house that need to be addressed.

Poor poor workmanship. And advice to future homebuyers, DO NOT CLOSE with open items. We closed end of Sept and are still working through exterior open items one month later, never mind open interior items. But the bigger issue is quality and workmanship. Really, really sub-par. Must be a skilled labor shortage coupled with tok much work to get done. Everything with ours feels rushed and low regard for quality workmanship.

Things that are terrible in our home: the paint, frame, drywall seams, missing range and dishwasher components, damaged microwave, unfinished paint, sketchy fixes to issues (they will hide or try to hide problems before they fix them properly, you have to make them), missing studs behind drywall seams and a host of other issues. Their homes are not measured and framed on site, all walls and joists are assembled off site soemwhere and shipped on a truck so that's one of the reasons why the drywalls seams are so bad. The craftsmanship is a joke and we get to live there, thanks Pulte.

Please do not use pulte’s PGP for your closing. Get your own. Destiny is one of the most unprofessional people we have ever dealt with. Pulte tried to move our closing a week later because they did not submit the paperwork to the proper county. Having this mistake they told us just the day before our closing and was unwilling to fix it. We remedied the situation on our own and they still didn’t want to close. We made them close and destiny was very unprofessional through the whole thing. Then when we closed our keys did not work for our house. When we told them all they said was the keys should work. We worked it out on our own and they gave us the keys to the right house but installed a different houses lock onto our house. There are a lot of things they didn’t fix in our walkthrough as of the closet door not closing and our guest closet falling off. Also speaking to all our neighbors they received closing gifts from pulte and we received none. Which that isn’t a big deal but being a first time home buyer this process is supposed to be exciting and they took all the excitement out of it. Pulte is not worth it. ... More

My builder had rushed closing and left my garage unfinished and multiple issues throughout the house. I have broken wood unleveled floors, cabinets installed incorrectly and paint that is chipping.