Pulte Homes Reviews

Where to start, very poor materials used to build the house, very poor quality control, i found so many issues within the first 2 months that i haven't in my 17 year old condo. Looks like all they cared was to make the sell instead of building it correctly.

Not proactive, poor communications .

There’s zero accountability all around.

I would never recommend Pulte as a builder to friends and family. Extremely poor communication, lack of transparency, lack of empathy working with home buyers. The sales and construction teams are also difficult to work with and never deliver anything to their promise. I recommend that other buyers consider other options and avoid Pulte Homes until they fix their issues.

Allow me to begin by saying that the project managers here have both attempted to rectify the issues I have been experiencing. They have been amiable and tried to be on top of most things that have gone wrong. However, when one can hear water continually pouring and into the front sump pump and be kept awake all night by the pump flushing out three times every five minutes, there is an issue. Initially, I wrote as well as spoke with both the project manager and my salesman about the sound and was pacified with the explanation that it was a very wet, spring and summer. However, it has been dry for weeks now, and it is apparent the issue is much greater. I have had architects and engineers in here, and I even called my own plumber. A remedy, for this is more than merely replacing what I now know from other plumber to be a ver low quality concrete sump pump. Would that remedy the situation I would have gladly paid for two new sump pumps, but the professionals in architecture and engineering have told me this will not be the case, I am not exaggerating when I state that the sound from the flushing of my front sump pump can be heard by neighbors across the street and three doors away. I have not slept a full night since I moved into this house due to the sound of continuous flushing in the front sump pump as well as the every couple hours when the flushing in the back of the house, sump pump, rattles my bedroom. I am distressed as this was not my first choice of lots, but rather the one my salesman strongly suggested I take. (I might also add that I was among the first five individuals to purchase in this development, so I did have my choice of lots) I’m beginning to feel as if I should put a sign in my front yard. “Let the buyer beware! If you are considering purchasing here come sit on my steps or in the bedroom and listen to this noise. Likewise look at the sinkhole that, though it has been filled, is again sinking.” If one’s bedrooms are all affected by the noise of the sump pumps, and the inhabitants of said bedrooms cannot sleep, can this really be considered inhabitable? I would appreciate it if somebody from Pulte with step up and do whatever is necessary to rectify this issue. I am in the Lyon plan and I have paid for a great many upgrades. I like the house, but do I think it’s perfect? No! Point they are many things that are not exactly up to snuff, particularly the finish work. Nonetheless, I can look beyond that, but I can’t look beyond this drainage issue. Please have the courtesy to contact me. In full disclosure, allow me to say that one of the architects consulted is my son who runs the school of architecture at one of the top schools of architecture in the nation, Likewise, one of the engineers is also from that university. I don’t really think they are going to give a five star rating. ... More

We had a terrible experience in buying our first (and certainly last) home with Pulte. We sought a home in a tucked away and quiet area, which is what we were sold and paid a lot premium for. Shortly after closing to then find out that our "quiet location" was the future Osceola parkway extension only a few houses down and in direct view of our kitchen and living room. Not only is this unbelievably deceitful sales, but on top of this our whole house had a plumbing backup upon moving in. Apparently they had forgotten to install a pipe to connect our plumbing to the main street. Quality inspection done before the home was sold? I think not! It leads me to believe that Pulte slaps these homes together and sells them using whatever means needed to make a profit. Getting this fixed was not easy as the "emergency" line they provided was answered by an automated message that it was closed for two days! Again, unbelievable! Never again - hope this will save someone else from buying! ... More

Pulte is a normal builder with average build quality.

No accountability for issues where the root cause was build quality or poor design. Prepare to spend a lot putting the house right

Regrettably, I must express my disappointment with my recent home purchase from Pulte Group. My experience has been frustrating and distressing due to multiple unfulfilled promises, and a lack of support from their customer care team. Upon buying my home, I was assured that any issues within the first year would be swiftly addressed. Unfortunately, this has not been the case. For anyone considering purchasing a home from Pulte Group, I urge you to reflect on my experiences. While purchasing a new home should be an exciting chapter, this ongoing dispute over the warranty has transformed it into a burden. I implore Pulte Group to address these issues for the sake of future homeowners. ... More

They deleted my original review because I used a fitting expletive to accurately describe this company, and I’m not going to retype it. The short version is that dishonest, scumbag practice pervaded the entire experience of purchasing from Pulte, and there are plenty of better builders to get a house from. Pulte’s people will outright lie to your face about costs and fees, so you’re blinded sided with thousands of dollars in surprise fees two days before the close date, when you can’t back out without losing the earnest payment. This company simply cannot be trusted.

Painful from start to move-in.

My garaget the drywall isn’t squared off on the bottom , cracked concrete in the garage and called it to code , places where you can’t see aren’t painted

Our loan agent was by far the rudest person, she displayed absolutely no professionalism at all! She refused to speak with us avoiding 95 percent of emails and calls to her! Prayers to anyone who as experienced such dismissiveness, she literally treated us as if our business was not worth her time.

The Pulte's closing subsidiary P&P Tile representative was very unresponsive, took multiple emails to make simple changes to contract. Pre walkthrough process is worthless. Not all items were addressed before closing even though extra time was provided before final walkthrough. Was some of the remaining items will be addressed soon after closing. We are month post closing, we items are still pending. Within 2 weeks of closing and moving in, we had flood in the basement. Water line broke - making us question the quality of work. We also learned the home not constructed to community (CAB) standards - missing solar conduit from attic to electric box. Again, questioning the. ... More

My salesman Josh and construction manager were very helpful. My loan rep Justice was a poor communicator and hard to contact. After closing on property my warranty person Brock Has been slow or unable to resolve issues. Luckily I took pictures of defects the day I received my keys. Pulte in the past has been a builder I’m proud to recommend. Also Pulte was working with Shasta pool so construction would go smooth but that failed also

Bad communication and had to argue to get what we paid for. We got a new project manager in January which made things a lot better.

My experience from pre closing to current has been stressful and completing home construction has been a struggle. Sales team is fantastic.

Too many turn overs of oversite management has caused items to not be properly completed. Many items are still not completed after two months of moving in. Even the follow up warranty group/manager has left with no notification or who is working on completing the remaining issues. I am not happy.

They tell you what you want to hear,, anything to close a loan,,,

Overall below average to borderline poor customer service. New construction home took almost triple anticipated 6 months time frame to build and when closing date was finally given, we booked a flight since we are out of state residents; but then the house still wasn't ready. We then found out the interior was painted the default color but were never given a choice of one. Also paid thousands extra for a custom hand rail by the stairwell; but last second it was repainted the wrong color and not sanded properly like you could accidentally catch a splinter by touching the rail. Had to hire independent contractor to fix and repaint these items. Around closing time after inspection upon bringing it to the managers attention was simply told that just because the inspector points out something during the inspection does not mean they are legally bound to fix it. Communication was also not great during the construction phase. Have not lived in house yet since we are out of state residents so cannot yet comment on the build quality. ... More

We closed on the home and received our keys on 11/22/2022, No Pulte representative was at the close, located at the Pulte sales center at Oak Tree community. Only a Notary was present. We were not able to move into the home until 12/03/2022, because Pulte caused a leak to our two -story home when removing "used" washer and dryer on 11/23/22, that where found on our buyer inspection on 11/15/22. This in addition to other matters on our closing punch list have yet to be fully resolved and completed. There are numerous flaws in the construction and finishings in the home in general. We may now have to have the master bathroom shower re-installed correctly amongst other things. If you care about your customers, please reach out and contact us directly for further information and details. ... More

Just not a good experience

From the beginning to the end Pulte did not deliver as promise. The mortgage company pulled out last minute and didn’t understand what I explained would be needed up front, additional monies were charged and not refunded, items I didn’t want were charged and performance on final product poor. After closing a power line was cut by builder and property was rushed to close but unliveable with no power for two weeks while I was of course paying to own it and rushed to close then the builder cut the line.

Pulte has nobody in charge of the construction of your home, there is no one accountable for the poor workmanship. The construction manager simply blames all of his mistakes on the subcontractors. Our construction manager lied about punch list items getting completed in our new home or used double talk, saying things such as "...that should get fixed..." In reality, Pulte fixes as little as possible for as cheap as possible. We know for a fact either the construction manager or CCM just removed the blue tape on some problems from the final walk through. The trades they send to fix punch list problems often say Pulte doesn't give or pay for the time to fix issues correctly. The CCM warranty manager will also lie to you and spend as little money as possible to protect the Pulte bottom line. After customers miss work 1-3 times to fix the same problem, they get worn down and give up. I will never buy another Pulte home, nor will anyone I can tell about this experience. ... More

Building a home with Pulte was one of the worst experiences of our life. We had previously built two homes with smaller builders and had a positive experience with both. The other builders made every effort to meet our needs, with Pulte it was take it or leave it. We met with the Design Center and after making our selections were later told our wood flooring, wall tile and countertops were not available no effort would be made to provide them. Later while we were in Florida we learned the applince package was no longer available. Our predrywall meeting was another issue. It was scheduled on a date when I was out of town on a trip that had been planned for a year. When we asked to move it back a day we were told that was impossible. My wife went by herself and was left with the impression we would get a key and have access to the house during construction as we did with the previous two houses we built. We found out this wasn't true and we had to make arrangement with our sales rep to go in and see the progress on the house. We had no input into the closing date even within the two week window which was all we heard throughout the construction progress. Finally, the landscaping was down in a very hapharzd manner. We had no input and the landscapers gave no consideration to which plants did well in shade versus sunshine. It seemed like they grabbed whatever was available when they left the nursery and planted them. ... More