Pulte Homes Reviews

I moved in before three weeks and within three weeks I had issues to start with Garage door making noise , cabinets in kitchen were coming off from the holder ,big crack in the master suite counter top. Yesterday I turned my AC and it didnot work . AC tech has come and identified that there is a gas leak and AC won’t work unless they fix it. This means they need to cut open the entire home drywall to find out the location of leak and then re work . This is not definitely an exp a first time home buyer would expect. I would not recommend Pulte

Construction manager takes copious notes when you first move I , then they never fix anything. Not one thing had been fixed from the pre-move in or post move-in 30-day period. Nothing. Period.

Multiple project managers, moving of my closing date 3-4 times, dead raccoon in my new build that took 1.5 months to resolve and the solution was my initial solution from the beginning. Many issues left open with home after closing. Unfortunately this is 180 degree different when I built with another company. This was post pandemic build boom and expected better finishing work. I just hope the warranty department reputation isn’t as bad as I have heard and the issues will get resolved timely.

This is my first experience with Pulte. I have been less than impressed. With this home I upgraded several options and unfortunately many of the upgraded options were executed poorly in the build process. This left a lengthy list of items to complete post closing and severe buyer’s remorse. I have been in my home almost 60 days now and am still having challenges with some of the subcontractors to complete their assigned task correctly. I understand there is a labor shortage so things take time, but there is no excuse for poor craftsmanship. Several of the outstanding items are a result of a trade clearly rushing through the task. This is unacceptable. On their website Pulte frequently mentions “quality”, “higher standards”, “attention to detail” but candidly I did not see this during my build process. During my build process there were items I had to call out to my site mgr (I.e a door created when there wasn’t one selected, a missing transom window, an uninstalled grounding wire from my exterior electrical box, the wrong accent stone placed on the home, etc). For these reasons I will not use again or recommend Pulte to family or friends. ... More

Build took nearly one year longer than projected completion date and the overall product is disappointing. Nice from far away, but close up is unfortunately not the case.

Our salesman and construction manager were great. The final fit and finish was not great. Still have many things that need to be made right, including the electric bill from prior to closing.

The quality does not reflect the price increases, homes are being sold for 6-700k+ but the lack of attention to detail is disappointing. Simple things like sanding down doors before painting them isn't done. The sense of urgency for repairs has dropped to almost zero now that I've closed on my house. My house is still filled with blue tape and has issues that aren't being resolved.

I think I won't recommend this builder again. Quality of build is OK. Service is terrible been over 30 days didn't hear back from anyone about multiple ticket orders i put in.

When purchasing a Pulte Home it is imperative that you have the home inspected by an independent home inspector at least 20 days prior to closing. Please do not underestimate how important this step is.

The house still has many unfinished issues and we were rushed to close. All along the way we were assured that the issues were to be addressed. Not until after our physical move in have the remaining issues been tended to, thanks to Toney in Customer Care. Construction and the pre closing department need to finish before giving the sign off for closing. Nick, our construction manager, was aware of unfinished issues. He never should have given the go ahead to close. Furthermore, he and the other construction managers seem to have NO oversight. Someone should be overlooking the job - or lack there of - that the construction crew is doing. I am currently trying to reach someone in the corporate office to discuss this further. TY ... More

Jen has not responded to my email, texts, nor calls. I’m still waiting on my refund for hotel and truck expenses. I was not able to move in my house on the closing day.

Consistent delays and poor communication up front. Once our Project Manager was fired, things turned around, but the damage has already been done.

There are several small details and bits have been missed and construction manager should have focused more on these details.

Be cautious of the “quick move in’s” ours was supposed to be ready in November. Which is why we purchased this home. Did move in till middle of February. Sales agent didn’t even bother to show up on closing day, yet we saw on documents the commission amount. No one was there to explain any HOA details, how to make payment, etc. A few items in house did not work. Still waiting to be fixed.

It's worst and I am not going to think again going ever with Pulte Homes. Buying and building process with them was is fine but we are very disappointed with the quality of work and materials they used in the home even with everything we chosen to upgrade. I feel like we have overpaid them a lot compared to the value we received. I have contacted the service agent to get these fixed and still from 2 months waiting to get fixed With upgrades, Most of them marked to get fixed during the final walkthrough were still had open between the final walkthrough and the closing. we feel Pulte is focusing only on building many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

I'd take it back if possible.

It was a very stresfull expierience. Many issues. Elizabeth was our savior. She was great. Everything else was a nightmare.

The quality of materials was fair at best. Multiple repaints and touchups needed. The molding down the basement steps were gapping with a width at the bottom of 2.5 inches and top 1.5 inches. Was told this was the Standard with Poulti and local staff not allowed to change. As I write this we have handymen putting down molding for safety and a finished look. Our Handy men were shocked by the lack of finish. They were not complimentary with the product. One said if this was done right, I would not be here. Then vinyl flooring in three places have stains and scratches that are not able to be removed. I could go on. Our Realtor continues to also be amazed. Thanks for lis ... More

Many items forgotten and/or missing. Poor quality finishes inside and outside. Unreasonable delays during the build process. Went through three field supervisors during the build process. I would not recommend Pulte Homes. They could have made it a quality experience, but the house just feels cheap.

One of the most frustrating experiences of my life building with this company. Inconsistent oversight of subcontractors. Lack of transparency with issues. Poor communication during the build process. If you build with this company I would never come to the construction site. Watching "how the sausage is made" will do nothing but aggravate you. Make sure to hire a private inspector before closing.

We regularly experienced delays or difficulty communicating with our construction manager, Logan. During the construction process of our almost $800K home, he was often unresponsive for days or weeks at a time and only responded after several follow-ups when cc'ing everyone we'd talked to from Pulte. Whenever we met in person, Logan wouldn't take notes about our concerns and smirked at our concerns about poor finish quality and workmanship. During our final walkthrough, we also met Cameron, our new point of contact for post-closing warranty concerns. Cameron has also been completely non-responsive to our issues. Thus far, the most success we've found with getting our issues addressed has been to submit a ticket through Pulte's service request website. Structurally, the home is sound. However, Pulte's lack of oversight on their subcontractors and willingness to accept poor quality workmanship have left us, as the new homeowners, bearing the responsibility for addressing issues that never should have occurred. Be aware, should you choose to build a home with Pulte. It's obvious that their primary concerns aren't homeowner satisfaction or quality. ... More

Material used is low quality and workmanship is sub-standard. We have been in the home for 4 weeks and some of carpeting is already coming off at the seams. Some of the tiles on the floor are damaged, door knobs are loose and some doors do not shut properly. Kitchen drawers are not aligned properly. A large package (mattress) that was erroneously delivered prior to our closing date, was stolen by someone on site - which the crew could and should have left in the garage or inside the house. House and garage were not cleaned before we move-in date.

The home appears to be in great shape; the problem is with the other factors that go into building a home from the ground up. The overall administrative function, the loan processing process, and delivery of the home was terrible. As I stated earlier, the house appears to be built solidly, but everything else was a COMPLETE mess.

We signed up for a home and until we pay the earnest money, the sales rep was behind us and after that she never responded to our emails / texts or any questions. I will never buy from Pulte again.

The quality and workmanship not good and we are very dissapointed. From painting, uneven walls, hole on the ceiling, misaligned lights, sub standard undersink tubings that is waiting to burst and leak water, the awful sound of water hammer or knocking sound that I do not know where it's coming from that I always hear inside master bedroom, the uneven pavement outside my home that's collecting water and never dries out, the gap in my kitchen cabinet trim and etc. For a home worth $600,000....