Pulte Homes Reviews

If you're looking for a builder that will do just enough to get by, then Pulte is your builder. Throughout the sales process, they tell you about their quality promise and all the steps they'll take to ensure a quality build. Then at each and every step of the way, they'll fail to even come close. We've been in our home for 6 weeks now. The week before we closed, our third-party inspector turned in a 30 page report of defects to be addressed. Absolutely no action was taken. After we closed and moved in, we reported numerous other issues. They keep promising they'll come back and fix it. We've been here for 6 weeks now and we are still waiting (although they promise to come and fix everything next week - we'll see). Overall we are extremely disappointed. I truly believe this overall lack of quality is pushed down from the leadership team - I am beginning to wonder if the execution level team members are given the tools they need to provide a better quality home. ... More

would not recommend Pulte at all.

I closed with so many outstanding items but grouped them overall into following categories: a.) Closing was delayed from December 2021 to March 31, 2022. This delay had cost me a few thousand dollars for board, lodging, and additional storage extra fees. b.) The appraised value was much lower than the sales price. Pulte construction refused to giving comps to at least cover the difference. The original comp I got is the same everyone got. c.) The land that I was forced to bid was only 1/4th of the size from the survey to actual property line. I was SOLD during Sales, in which I have I documentation of, that entire land to the left (if you are facing the main door) of my property is all MINE so I was advised to bid really high during the signing of the contract back in June 2021. But right before closing and after the survey from the county, I was only given a quarter of the size! Assigned sales consultant deceived me to bid high but only to get 1/4th of what I was originally sold. These individuals should be further evaluated by Pulte Corporation due to their unethical and false sales tactic. d.) Assigned construction manager should be evaluated on how he treats customers. He screamed/yelled multiple times that was very offensive and not helpful to the overall process. I have proof of a recorded video on one of the visits. He's extremely unprofessional, uncollaborative, and am pretty sure he violated Pulte HR policy. He caused tremendous unnecessary stress which impacted my mental and overall well being. e.)I closed with the following punch list (some have been resolved but it is important to note that these were not ready at the time of closing): 1. Washer/Dryer (W/D) needs to be installed and tested ASAP before home inspection tomorrow at 3/29 at 10AM 2. Water Heater (50 gallon) confirmed and turned on. Water was turned on in various outlets. While warm, did not at time of walkthrough turn hot. Was informed by construction manager that by 3/29/22, water should be hot right away. 3. Blind control to patio door (Living room) has to be functional 4. Microwave install 5. Refrigerator–condensation found on freezer and fridge doors - need to be replaced 6. Stove damage/dent–needs to be replaced 7. Main front steps need to be fixed (bricks are not installed with the right size and sealed properly- hazardous for movers or to anyone heavy) 8. Back bottom door damaged (can see space coming through from chipped door) 9. Front & back doors need to be re-sealed (can see light through) 10. All second floor windows screens have to be replaced–should fit exactly 11. Stove sits lower than counter–stove height to be adjusted 12. Second bath upstairs–mirror plate be installed in window outlet 13. Master bath sink towel handle should be installed (left side is missing) 14. Master Bath shower door has to be adjusted 15. Windows missing Caps in second floor 16. Scratches to all counter tops should be polished 17. All vanity lights to be replaced (missing light bulbs and unmatched vanity lights) 18. All Windows–missing caulking, paint touch up should be repaired by closing 19. W/D doors on bottom has to be repaired/glued 20. Outside front outlet not working 21. There's a longer formal list from my home inspected about 40 items overall. After closing - water heater stopped working and the emergency hotline did not work. I was left w/o hot water after closing and was on the call for hours with customer service but no immediate resolution. They eventually sent a plumber the next day but had to escalate to sales and numerous complaints. Unless Pulte Mortgage is giving information to Pulte Sales/Construction about my financial status throughout the process, I don't know how Pulte Sales/Construction would know that I could afford the balance from the appraisal to the actual sales price difference. Please evaluate the process if Pulte Mortgage is practicing proper and legit business process not to violate antitrust laws. Pulte Mortgage is not allowed to give any financial status of their borrowers to Sales/Construction side. Hence, the two entities were separated to begin with. If Pulte mortgage relayed some of my finances to Pulte Sales, they are in clear violation of the Antitrust Laws and should be reported to the Federal Trade Commission. ... More

The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.

Pulte Homes is not a good company to buy house. Pulte uses very low-quality materials to build houses which is not recommendable to other customers. It is worse company I ever uses. Please think before you purchase any house from Pulte Homes.

bad bad bad bad bad

Everything about Pulte is bad, we had literally several issues after closing, they threatened us to close even with these issues identified during orientation. Very bad people, they are selling junk for 400-500k. Beware !!!

I would rate 0 but there is no option, The quality of build is very bad, Site manager doesnt care about the house. we had 100 problems after closing the home. I would not recommend Pulte to anyone.

I have sent numerous emails including photos displaying the poor workmanship, quality of materials and responsiveness to resolve issues that were identified during several walkthroughs and should been completed prior to closing, One may ask, "Why did you close?" Pulte strong arms buyers into closing after receiving the right to occupancy. Beware of the monetary penalty if you fail to close on their preset date in the contract.

Waited for a year for a new home, a lot of construction issues, pushed to close and many unresolved issues in the home. Be aware of these promises and really push closing until rectified

The lack and workmanship whenever an issue was addressed The repair looks worse than the original issue Such as drywall and paint Missing vents and missing fuses in appliances Concrete chipped and scratched from running heavy machinery on horrible communication when issues needing repair are addressed

This is my third Pulte Home and I the first I was able to choose my options and upgrades on so I thought it would be fun and exciting. Out first Pulte was a quality build and one previous buyers didn’t qualify for so we got a great bargain. The second was a no frills spec home and had a few issues, but Pulte took care of them. This home, the last Pulte I will ever buy, was a nightmare. The quality of materials and workmanship Is horrible and most issues were concealed by each next phase of construction rather than corrected. The trades never cleaned up, leaving rotting food and wrappers and even beer bottles on site daily. Pulte management admits to being held hostage by the trades and said if they complain about the work, the crews just won’t show up. The home was delivered 4 months late and filthy. After 2 days of cleaning, we replaced broken trim, fixed the texture and caulking issues and repainted with quality paint then moved in 13 months after signing our purchase agreement. The only pleasant part of buying this home was the Design Center. Gina was very knowledgeable and helpful and the options were plentiful. ... More

This house took 7 months longer to build than anticipated. Sloppy, dirty, incomplete work. Horrible attention to detail. I closed 2 months ago and there are still broken cabinets that need to be fixed and the microwave/oven combo is still MIA with no ETA. You have to beg for updates. Everything that I pointed out and placed blue tape on during the walk thru, either didn’t get done or I was told by Jose that nothing could be done about it. The things he promised to get fixed, never got fixed and they just went around and removed the blue tape but never fixed the items. I am a single mom who works full-time and I worked very hard for this house. I absolutely feel as though they are taking advantage of me by giving me a sloppy, incomplete house and just sitting on it knowing I don’t have time to hound them everyday for what should have been done in the first place. I am still scraping paint and grout off of tiles, handles, carpets, walls and fixtures that it doesn’t belong on. Sloppy, sloppy, sloppy. This is the 3rd house I have built, the most expensive and the worst quality. I would not recommend Pulte to anybody. ... More

I will not recommend anyone to buy pulte house , it would be better if you buy small builder house and save your money. Pulte is very bad and they don’t build quality house. Provide wrong in while booking and hide things at contract time.

I wouldn’t recommend buying a Pulte Home and I question a lot of the most recent 5 star reviews, because myself and all my neighbors around me have the same opinion. If Pulte Homes focused more on building quality over quantity, plus picking the right sub contractors instead of sub par contractors, they wouldn’t have so many issues. Myself and my neighbors are very dissatisfied with how Pulte has handled follow ups, etc. We’ve been waiting for months after closing on various things like gutters, seeding our yards, appliances, etc. The only silver lining is after going through two unprofessional Field Managers, our current Field Manager, who I won’t name for the sake of privacy, actually does a great job and is very straight to the point, honest, and paints a clear picture of what the issues are and how to fix them. The Building Manager we’re currently working with needs to be promoted and could turn that company around from sub par to great. ... More

From day 1 it was poor craftsmanship and service. Literally not happy with any portion of this process. At this point I only view the structure (don't even feel comfortable calling it home) as an investment.

I would like a call from my builder.. no one will call me back after contacting them multiple times. This is super frustrating. And today I found out I have water damage in my home from the rain. I would not recommend Pulte.

Don't go with them, Very Bad experience

Worst experience, poor quality.

Pulte Sales misled me early on, costing me thousands of dollars. Low quality standards evidenced inside and outside of house. Contractors show no pride in their work, or interest in doing a good quality job. Pulte construction shows no interest in quality. They are incented to put the house up as fast as possible so Pulte can collect your money ASAP!!!

The entire experience was awful. The title company was awful, the y process was terrible and there was rarely communication, the warranty department doesn’t respond to my emails. Workers don’t show up when they’re supposed to. I had a better experience with Lennar and that’s saying a lot

House was not complete on closing date. Lack of communication. Issues still unresolved 5 months later.

I signed my contract to build my house with Pulte on November 23, 2020. The building permit was granted on around March 2021 due to County backlog. But the house did not completed until 2/28/2022, almost a year later. What was really bothered me that my house build permit was granted 3 or 4 month before other houses in the block. But it did not get windows before other houses. I got the weekly update from the building manager stated that the widow order was delayed due to nation labor shortages. I know that was not true because other houses that was built later received their widows before my house. Also during the building process, I inspected the frame and drywall inspections and reported my findings to the building manager. But did not see those findings addressed until the final phase. Thus fixes were rushed and the building quality is very very very bad. The closing date was re-scheduled almost a week later to allow them time to fix the issues. However, on the morning of the final walkthrough, they still doing the paint touch up. I almost wanted to re-schedule the closing because the build manager ensured me and my wife that he will have the work done when we return from the closing meeting. Three hours later my wife and I came back from the closing office with my new house set. The key can not open the door because they gave us the wrong set of keys. I had to call the building manager and my sell representative came with the master key to let me in. The next day, we carefully re-inspected the house and found so many issues. The living room ceiling has about 2-inch gap, the kitchen double door wall crocked, the kitchen sink windows drywall was improperly installed, one of the kitchen cabinet cracked, the master bedroom widow crocked, the bedroom 2 window drywall was improperly installed, the paint job was messy, and the floor titles have so many holes. The more we look around the house, the more defects we found. Comparing this new house with the other two houses we built in the past, this one way behind on the quality. This is the worst quality we had never experienced. ... More

DONT BUY A HOME HERE

Terrible experience. So dissatisfied