Pulte Homes Reviews

The bad experience started early. We bought in the very first month of releases, but when it came time to lock in the color of the home, our salesman told us our color choice was restricted because he allowed people who the month after us to pick first. Then they discarded all the rules on elevation and model locations, which means you have houses with the same elevation next to each other. Our communication with our salesman stopped when no work was done on our house for 2 months after the walls went up. We were initially told to expect a mid-July to mid-September closing. Our closing date was moved 3 times and we finally closed late November. People who bought their homes after us, moved in four months before us. Spec homes that were dirt lots when our house had walls up were finished and sold ,while we continued to wait. We were given many reasons and excuses for our house being delayed. Some of them might have even been true. The workmanship is generally shoddy. The painters are incredibly sloppy with paint splattered all over the floors and windows, hinges, doors, and baseboard. Most of our cabinet faces were damaged in the installation and need replacement. Many of our cabinets still don't have handles on them. Many of our windows are deeply scratched. We had an unsealed laundry stack that leaked into our roof. Our oven door got ripped off during installation; we have been told it cannot be properly repaired but a replacement oven is not available. Every day we find a new unfinished or unpainted spot. We did not receive many of our purchased upgrades with no estimated delivery date being provided. They did not inform us about some of the upgrades we didn't receive like a $3700 air purifier, which we found out about on our own. The gates have been an issued. The transponder reader has never worked. The gates got left closed during the hurricane so they broke and have remained broken and open, except when Pulte decides to close them without telling anyone or tellling them the gate code. Supposedly they were getting fixed in December. It's now mid January. Overall, the past 14 months has been stressful and disappointing. Pulte SW Florida should not be building homes in the $1.5-2+ million range until they get their quality control vastly improved. ... More

I won't trust on Pulte anymore. Pulte just do the business unfairly.

The build process was ok, but the responsiveness of Pulte was substandard and there are still a lot of open issues month after closing. Don't recommend Pulte.

We experienced unmet promises. Unmet deadlines. The craftmanship was poor quality throughout home. Had leak within the first week. Asked them to please bleach the damaged wood from the leak, since it was a bathroom leak, they did not. Had to do it myself. Had sink hole in my front yard, again I had to fix it myself. Still waiting for them to fix it properly. A huge safety hazard. The mason stone fell off the front porch within a few weeks of moving in. During warranty visits, we've had several already in less than two months, they've fixed some things and left others undone. Overall, not happy with experiences. We have been previous home owners in various parts of the country. This, by far, has been the absolute worst experience we've ever had. ... More

SUPPORT SYSTEM : The sales agent Gisabel was not that helpful and very seldom reply to queries, which were always delayed and worsened after the closing period. The construction manager Finley did not do the proper walk-through during the initial and final inspections of the property. There were several issues identified within the house that were forwarded to her through the 'pick list'. That list is getting longer as the days pass by because of the slow response by Finley. There were handymen sent to repair and sort out the issues but most were inefficient and needed to return a few more times just to fix one. Whenever we try to text or call Finley, she does not reply in a timely manner, and most of the times she wouldn't. I already escalated this problems to warranty department of PULTE but was advised to liaise with Finley, to no avail. The issues just keep on going in a cycle. It's been over two months now since we moved in but with the way the issues were handled, I am unsure whether these will be sorted out soon. If I have known that these would have been the norm, , I would have not purchased a property with PULTE. It can only be compared to buying a new car, and after the contract was exchanged and the deposit was secured, you are issued a dodgy one instead and the dealer expect the monthly payment to be paid in full. It is ok to part with your hard-earned money as long as you are getting what you deserved. It is unfair to pay for something that does not merit its value. ... More

It was a nightmare with Pulte. They never gave clear timelines. Huge mismanagement. No proper planning. Delays on everything. Now seeing at other friends houses from a different builder I see how bad Pulte’s work is.

We were rushed to close the house and it’s our fault that we agreed to Kirk and Kevin who are the construction manger and sales rep for Pulte here. Bricks weren’t clean, all muddy and dirty , HVAC system wasn’t operational, AC vent in one of the washroom was left open . Kitchen cabinets were installed crookedly, part of the Microwave Oven were left in installed , screws were not bolted to the oven . Elevation design is missing pieces to be attached. Electoral box was broken while construction of an adjacent house and they never came by and it’s still lying as it is posing a hazard . Pathetic response once you close the house . They just want to sell and move , no after sales service . To get one you would have to contact people from pulte and get it done all by yourself . I am very disappointed with the management . ... More

The Pulte sales team fails to admit and take responsibility for any wrong doings or mistakes that they've made. They will attempt to sweep their mistakes under the rug and fail to communicate their errors or find a solution. You will have to contact them many times in order to receive a response. However, Dustin, the construction manager, is great to work with! He spends quality time reviewing the construction process during each step of the home building process!

First, I believe this is a reputable builder nationally; however, my experience in San Antonio was awful. 1 out of 5 based on the following: The builder represented the house was ready. I sent my inspection crew as a result. The house in fact was nowhere near ready. A day later the builder wanted to close on the house and insisted on keeping the closing date, while ignoring the facts. Then, during the last day before close, they increased the closing amount by $1500 to move more HOA funding fees to my column that even the title company showed them Pulte was obligated to pay on their end. The builder was unrelenting and ignored title and ignored my inspection company and closed the transaction on the date they chose. Because the house wasn't truly ready, the builder then spent the following week supposedly finishing the home. We then moved in two weeks later and found immediately that there was a large gas leak, and a significant water leak under the kitchen sink. Furthermore, the cabinets were damaged. We are now 3 months into our move and are still waiting for cabinets to be repaired. Many of the things the builder promised "if we close on time" have been ignored, such as the paint which didn't come through. I had to hire my own painter and purchase my own paint to complete the house. I would not buy from Pulte again. ... More

A lot of materials look/feel cheap, and had a lot of difficulty getting responses on issues.

After pointing out a load-bearing beam was left floating it took 3 months of constant asking for the contractor to actually fix the issue and only fixed it the day before they started hanging drywall. Then Pulte painted my house the wrong color and only fixed it after being pressed about it, and in the repainting process they got paint on everything what shouldn’t have paint on it and had to be constantly asked to come fix the parts they missed and they refused to replace/ fix some of the items they got paint on in the process. Then at closing, the construction manager Aaron and I tried to push closing due to the AC not working and hurricane Ian coming in. His management Bill told aaron, I had to go to closing regardless and that the AC would be fixed by the time of closing. I call Bill at closing and he’s tells me the AC will be fixed. Then Bill then calls me 2hr AFTER CLOSING to tell me the AC will not be fixed and that closing should be pushed. Pulte then gave me an list of items they would fix after closing and gave me dates they would have it done by and several of those items were either not fully completed or never done. ... More

Very disappointed. Apparently, there are no true craftsmen working for Pulte only the cheapest laborers. There are too many issues to mention them all. The finish on the walls looks terrible. There are runs, clumps, and drips everywhere. There were several places that were marked for repair by our construction manager that the workers ignored. The bathtub and shower were left outside for months and filled with garbage and bags of grout. The shower and tub are scratched, scuffed, and stained. There was a globe on one of the bathroom light fixtures that was very obviously broken. I can only assume that they thought the lightbulb wouldn't need changed until our year warranty was up because there is no way they didn't know it was broken when it was hung. One of the kitchen cabinet doors was broken, all were very cheap looking. Several of the closet doors do not open properly. I could go on and on. The neighborhood is the only thing that makes buying this home worthwhile. We spent our life saving on this home and don't feel it is worth even a third of what we paid. We had to repaint the entire interior and change out the bathroom fixtures. Everything just looked cheap and junky. Also, HATE the fact that we had to have the giant 1970's mirrors in the bathrooms. They make the home look very dated. I asked that we not have the mirrors in the bathroom but was told that was not an option. The mirrors are glued to the walls and the walls behind them are not finished so we can't even remove them ourselves without paying a ton more money to have the wall fixed. I cannot even express just how disappointed we are and how much money we have had to spend, on top of the extremely high price we paid for the home, just to make the house livable. Would not recommend. ... More

Myself went through three different site managers in a nine month. Period there was no accountability of the work being done on my house. There was no quality control. There is still being worked on my house. Two months after I had moved in and constantly trades not showing up, who are scheduled to show up.

I find my self very saddened to even have to write this, however this build is one of three for my family and by far the worse experience I’ve had with Pulte Builders. First it 14 months to build and close but that’s a story for a later date that I’m willing to share when or if asked. Now that we’ve been in the home for two months which we can’t use the bathtub, the window blinds don’t operate properly, closet doors slam when used, the floors won’t come clean no matter what, they continue to look very strange. A eight foot office door will not latch. The list continues. My main concern is the employee at the warranty center are very rude and work against us the homeowner. In the past I had no problem giving Pulte very high marks as a builder however that has changed. I just don’t understand how or why the service after the sale has failed. At this very difficult time I wrap my head around what’s happened to a company like Pulte. ... More

There are so many issues with the home. Finishing is bad. Paint issue in so many places. Field manager rushed us to give him good rating at first but now we regret it. Cracked walls, cracks and damages in the floor and in so many places. It feels like Pulte just want to sell their home and don't care about the home quality. We are having very bad experience. We should have gone with lennar or taylor Morrison. Would not recommend pulty to anyone.

As a first time home buyer with Pulte I wish I never did make the purchase. Too many issues and still going occurring.

Bad customer service, build quality very poor, worst contractor never and mis guided info from sales rep.

This was not a great experience. My first review was very in depth but it ‘drew business away’ but new home source wouldn’t post it because they are paid by the builders to host their information - just to be transparent. This was bad from start to finish it has been months since closing and many items are still not completed on our punch list. We do not have final occupancy from the village. It has been a struggle every moment of the way. Good Luck!

My wife and I are not happy at all with Pulte homes. We have crooked walls, leaking roof, house infested with centipedes etc. . Vanessa lied to my wife and I.

There were a lot of issues with the new townhouse that we recently purchased from Pulte. There is a lot of unfinished work. When we report an issue in the construction, there is no response. The painting on the wall and windows are shabby. A deadbolt lock is forgotten to be installed, and another one can't be used as the latch and the hole are not aligned. And many more. When we report the issues on the Pulte website, no response. We bought this townhouse for location. In the future, recommend staying away from Pulte.

This experience has been absolutely terrible. The day that we closed on our house there was trash all over the front yard and brought the issue up to our project manager. The issue was never fixed and on top of that the walk through of the house before close, the house was not even cleaned. Drywall dust, paint splatters and trash was all through out the house. Our close date was pushed 3 different times and when we talked with the pulte agent they promised a ver specific close date. This date was critical for our family because I was getting out of the military and we needed to have an address established to adopt a little boy. The finish work inside the house is absolutely horrible, and being in construction management, literally the worst drywall finishing I have ever seen. There were lights in the house wired wrong and wouldn’t work, the drying machine outlet kept tripping itself, the fan in the bathroom didn’t work, brick veneer was falling off the front of the house, bathroom faucet was constantly leaking, shower pan had a hole in it, broken 2x4 holding up the roof, and much more. Never again would I buy a pulte home or recommend it to anyone. ... More

The completion time was months out from what I was told which now I’m paying very high interest rate due to the builder delay . Electric is not correct , they also had the water heater running with no water causing the element to burn and we had no hot water ; the A/C apparently was installed incorrectly now has to be repaired possibly needing to open the ceiling - many other issues - too much to write and nothing comes from this anyway . They got their money then leave the homeowners to deal with their shoddy work. How this past inspection is beyond me. Horrible experience very expensive and poor craftsmanship!!!!! Should have backed out when I had a chance. So disappointed in DiVosta . ... More

My parents bought a pulte home on 2006, man did this builder go down the tubes. From my "closing" to current day this house has been a nightmare. Construction manager ian has tried his best but his team has failed him every step. Bad woring , wrong doors in the house , stuck sliding doors, missing sheet rock, 4 nails in my cars tires because of no clean up, glass in my foot! Recently the walk in closet shelf collapsed and fell on my fiancée! The list still goes on! The quality of this house is a joke! The standards this company has is little to none!

They gave me an unfinished house. After multiple follow-ups they send someone to finish up some paint work, and he leaves it half finished. The quality of such expensive houses is very questionable with mesh door not getting locked, and flimsy pull out drawers in the kitchen.

No other way to say it. This has been an extremely disappointing and regrettable process. What started as my family building our dream home quickly turned into the most stressful time of our lives. And no one at Pulte seemed to care. The process started ok, Aiyana in sales was very up front about what was included and provided the quotes with upgrades we knew we wanted as well as upgrades we were considering so we could budget accordingly. There were a few surprises when we went to sign and just after we signed about changes that needed to be made to fit code. The big one being that we were told after we signed that we needed to add a second water heater or go tankless due to code. This seems like it should have some sort of warning built into the program to notify sales and the customer at the time of selecting an upgrade if there is an additional change required. We have more bathrooms than we need because we want the space for guests. Seems strange that having enough hot water is a code issue, but also that we learned of it after signing. But at this time, we were so set on having the on suite for the bedroom upstairs that we didn't want to remove it. So, we reluctantly decided to remove another upgrade because of wanting to stay in budget and having to add the tankless water heater. We are disappointed because we would have much rather the bay window and it was spun to us that Pulte was doing us a favor for waiving the fee to remove the bay window. I am in construction and customer service. The proper play here would have been to upgrade the single water heater to accommodate or supply the second one for free. Forcing us to pay for an upgrade after agreeing to the price was not right. The next major disappointment came when we went to pick out finishes and the cabinet color we wanted was no longer available requiring us to upgrade all cabinets to get a color we didn't hate. I understand colors come and go, but to only have one color option in level 1 cabinets when brochures showed 3, is unacceptable. We are not over the top people but in our $400k house we wanted something more than the blah oak that you see in a rental property. And being a builder suppling houses at $300k+ you should have more than one option included. Things continued to go down hill from here. Framing was ok, myself and my inspector had to point out multiple spots of damaged trusses and damaged studs that were obvious if someone took the time to walk it. Aaron was the site manager for the framing stage, I don’t know if I ever met him. Just gave me updates when it was convenient for him or when I asked. Then started the finishing stages. I met Steven on site to talk through the next part of the process. Standing in my kitchen he gave me the flyer of the process and promised things would be better and more communication and this would be a great experience… all lies. Decent communication happened for a couple weeks then it stopped. I understand no one wants to give news that materials are delayed, I’m in the industry, I get it. But instead of telling me the truth, again, it was all lies. Things were slow and not good craftsmanship. There was a long delay in finishing the exterior brick of my house. Was told it was due to materials shortage, problem is the brick was sitting in the front yard, where it had been for weeks. Then was told it was a labor shortage, even though my realtor and I both witnessed multiple crews working on houses on my street that were not as far along as mine. Finally found out that two subs were arguing over location of the overhang above the garage… After finally getting a closing date and putting in my 60-day notice at my rental, allowing me to have a month overlap for moving, most work stopped. My house had too many items to count still outstanding but multiple Pulte people told me we would still close in two weeks. I kept getting the “you’d be surprised at how much can get done in a week”.. problem was to get items done crews had to be at the house. Turns out to get a driveway poured you need a permit, and that permit takes 4-6 weeks so you cant pull the permit the week of closing… someone messed up. So we obviously didn’t close that week, so closing was bumped a week, again we didn’t make that either still no permit to pour the driveway. Yes there were many other outstanding items but it seemed that trades would go to other houses because with no driveway they knew the house was not going to close. So closing was bumped another 3 weeks to the end of the month. Pulte ensured me that we would close. Items still were not to my satisfaction and still items to do but I reluctantly close on Thursday April 28th , with the guarantee from Pulte that all items would be completed by Friday April 29. As you can guess by now that did not happen. Many items were not finished so members of crews and Pulte continued to come in and out for weeks. Forcing me to take time off work or work out of the office so someone could be present at the house. Finally got Ryan involved who walked the house and took some notes and again promised items would be finished. But made a lot of backhanded comments about making sure I had the warranty contact info… Again, why am I having to do a warranty claim for original scope? Here we are a week and a half later and some of the items are still untouched. I paid extra for bottom trim on my cabinets, that still has not been installed. The premium crown that I had installed is cracked from nail pressure too high. Most of these items are things that Pulte should have seen, or if there was a good relationship with the subs, they would not let bad quality go. The leash is too long for some of these subs. If Pulte did a better quality check and made them go back and fix items with no additional compensation, they would do better on future homes. They know they can skate by and do it to take advantage of Pulte and the homeowner. You ask for something to be fixed and ... More