Pulte Homes Reviews

We have issues with our counter top which un even , no resolution made after the report , we ended up getting new back slash. The price for the materials used for the house itself is over rated

Starting out very discouraged with our Pulte experience. We had items that needed to be corrected that project manager said would be corrected after closing, which are still pending and he never followed up to complete tasks. Porter Potty was was placed on edge of grass asked field manager about it he said it wasn’t dead and it would come back, it didn’t, customer care said because it is grass it is not covered under warranty even though this is something that should be on the field manager. On day of closing there was debris, nails and broken glass where dumpster was, which showed very little in professionalism to hand off property to us. Customer care has been responsive and very pleasant to speak with , but we are still waiting to fix issues. Pictures are available on request on issues that still exist. ... More

Booked home on 11/21/2021. Initially promised build time was 12-15 months. But they took their own time of 20 months to construct and finally gave a closing date of 6/28/2023. The delay itself is a problem but I can understand it. But the house is not in a closing condition on 6/28/2023. I closed the home as my rate lock is expiring and by that time frankly frustrated with the builder and their responsiveness. They promised to complete pending items immediately after closing but now it's been 6 weeks they don't respond and do not complete pending items. Very much frustrated and disappointed with Pulte. You cannot trust their words, and their responsiveness is very bad (I want to give less than 1 rating which is not an option above). The quality of workmanship & materials is ok. Fould a lot of issues within a week of occupying the home. Some are very so bad that I don't have words to explain. (Ex: The tissue holder in the commode are of different sizes in bathrooms and the tissue roll does not fit in them). Very much disappointed with Pulte. Dint expect this after waiting for 20 months. Literally, have to follow up for each and everything. My experience with Pulte is very bad. ... More

Cannot get warranty work completed in a timely manner. Builder missed multiple appointments today and is unresponsive.

You’re just a number and a $ sign to this company. They don’t care about your experience or issues caused by their poor workmanship. Biggest mistake buying from Pulte should have gone with Perry!

It’s a nice house For our situation; Not what we bought, or expected. Many disappointments. Misrepresentation. Slow or no follow ups.

Our salesperson attended to our every need and is the only reason this is not a 1 star review. Our home inspector said the build quality was well below what he expected from a Pulte home. After noting the many build and finish issues that needed addressing a week before closing, Pulte did nothing for the first 4 days until I sent them an email saying that I could not close on the house in its present state. They had to delay closing from the morning to the afternoon in order to get the house to the point where I would take it. I gave up on trying to address the non-deal breaker issues b/c they were dragging their feet on doing anything at all until I threatened not to close. The contractors I hired to remodel my the kitchen and bathroom in my previous house did a much better finish job than the Pulte people did on this house. ... More

If you are looking to be fully informed throughout your home buying experience then think twice about Pulte. We were told we could not speak to the construction manager throughout the home build. We were told everything had to go through the sales agent. This was a nightmare. We had asked for sample tiles in the beginning and never received them until a few weeks from closing. The sales agent was pushy when it came down to the down payment and even forced us to wait three days to sign our contract because they had hit their sales number for the month. The only good part of the process was Pulte’s mortgage department, they were great. ... More

From beginning to now not even completed it is the worst experience and poorest quality home we have ever had

Poor quality of equipments, HVAC and AC had major issues, my tenant keeps complaining of this stuff. My intention of buying a new property was to ensure I don’t face such petty electronic issues, but Pulte made it happen. I don’t think I’ll buy another Pulte property and will inform my acquaintances too if my experience.

Was promised a finished home and threatened with penalty if we didn’t close on time. Closed on time, but home wasn’t finished. Moved in without appliances being in place. Living at residence for a month and house still isn’t graded and is covered in mud. Several things not completed during last clean - basement not cleaned, nails and debris left on roof. Not a great experience.

I bought a house in Windsor Island Resort and paid in cash. After a little delay in the delivery, I paid for a inspection of the house, to make sure that everything was ok. To my surprise a report of 40 pages long with many things that shouldn't be broken in a new house. After asking Mr.Anand and Mr.Ryan to follow the report and repair the house to the condition that it should be delivered, they promised to do it. But after more than 1 month, the house still has issues and they even told me that it was ready to a reinspection, but it wasn't, and I had to scheduled others inspections of my pocket for a service that should be done the first time. It shows a lack of compromise with the client. If I had delayed the payment the same amount of time that they are delaying the delivery of my house, they wouldn't be happy. ... More

Purchased a spec home where most choices were already made, although I was allowed a couple of options. I requested to add a saltwater pool, got a pool but was chlorine pool, now have to pay an additional $2,000 to convert it. Was also told that I would have glass insert front door, and glass office doors, of which I got neither. Make sure to go line by line on what you are getting and what is agreed to, after the fact as they were building the house, I was told what you agreed to with the salesperson is NOT on my build list. Feel completely misled by the purchase process. I have now been in my home for about 2 months, I still have blue painters tape where items are still waiting to be completed, disappointed that I am still waiting for items to be repaired / completely properly. The process to get the items on the punch list done is not easy, poor follow up. Overall, I believe the house will be nice when completed, but my advice, make sure you are in complete agreement with what you are getting, when it will be done, and when repairs will be fully completed. What was supposed to be an exciting, fun experience has left me with some negative feelings on the process. ... More

Location and floor plan were the draw for our Pulte home purchase. After we put money down on the lot we heard throughout the design process they are a production builder. That is for sure. From limited design selections if you do not want gray to the half bath fan that never shuts off to a light switch placed in the middle of a wall forcing you to stretch to turn on, thoughtful living was not executed. Overall we can walk through our home which is expensive and see details that do not match the price we paid.

Our experience with the sales office and design center was very good. However, from the moment the building process began we discovered somethings were not the same as discussed in the sales office. We were not advised that outdoor kitchen pre-wire was an option, even though we requested it. We found no issues in the block and framing process when building our home, but when the wall went up it appeared that all hell had broke loose. We found almost every door in the house had a measurement issue, large gaps between doorframes and walls, builder had to use quarter round to correct the problem (recommended by the buyer) We had the worst experience with Pulte Builders, we felt there was no commitment to satisfy the buyer and we had to fight to get every in-correction corrected. Every peace of hardware in the house was wrong, the master bath tub wrong, the appliances were wrong, the crown molding wasn’t going to be installed until mentioned during our walk through, several internal doors were damaged, damaged tile flooring, pocket doors wasn’t functioning properly( still today) tub in upstairs bathroom doesn’t drain properly (still today), bathroom and kitchen cabinets not installed properly, rails were not properly stain(still today), caulking around baseboard instead of quarter round(still today), front door damaged(still today), pendants installed unevenly, and raised area at garage door retains water. These were things that were most noticeable and disturbing. ... More

I have emailed and texted for some issues in the house that need addressed/fixing, but they haven’t responded

Most of my issues would have been fine had the Construction Manager not overpromised everything. He set expectations that we were hoping for and the result was much much lower. The so-called "perfectionist" produced a home that clearly shows a lack of quality workmanship. Simple things like tile grout not wiped away and all over tub and shower, paint on LVP flooring, irrigation not properly installed and have yet to send out the vender (after 6 weeks), and a yard that was not properly graded for drainage shows the lack of detail the team had. Throughout the process, every issue we found was followed by a "remember this for my review- give me all 10s" by the Construction Manager. It sort of felt like extortion and we gave him all 10s so we would be taken care of- insane! If we rated him lower, there was a risk he would drag his feet even more out of spite and we would not have issues resolved after closing. I've fixed most issues from the final walkthrough myself and spent the money not to deal with Pulte (even though the job was done poorly to begin with). There was no review of work done and our "blue tape" walkthrough clearly didn't mean anything (they clearly just took down most of the tape). To top it all off, we were told by the construction manager that they would follow up on us after close to address anything else we may have found living in the home and he literally ghosted us via text. Not a great way to end a relationship and with that, I will never recommend Pulte Homes to any friends or family. ... More

Initial delay in the lot being released resulted in a 100% increase in the price for that lot. Disclosures of requested information was incorrect; we purchased the home and lot “virtually” due to the pandemic. This service was offered to us however the Builder (or builder representative) was not prepared to handle that as inquiries that we made were incorrectly answered. We did not realize this until after the closing when the obtrusive noise from a “commercial chiller station” was evident (not only outside but INSIDE the home as well). We inquired of this prior to the agreement being signed and were given misinformation. The “Pre-signing” walkthrough was done in a rushed manner and when we asked for items to be addressed we were told to go through the “After sales Construction Manager” (Angel); we (and this house) were not given the service or attention to detail that we should have been given. Multiple turnovers of Construction Managers for the build of our home resulted in copious amounts of oversights. For example: we were never given a “pre dry wall walkthrough”, incorrect color grout throughout the entire house, incorrect kitchen island cabinet installed, unfinished walls in “high” areas that we may not have noticed except for the fact that we utilized a ladder (by unfinished I mean missing Sheetrock, thus holes in our walls), kitchen backsplash tile was not installed prior to our walkthrough and was installed only after we mentioned that it was missing, the lanai frame, screens and door installed crooked and misaligned as if the installer had no experience, the lanai door appears to be a castaway as it does not fit and is missing parts, finish paint over the stucco (outside) was never completed and then covered up with mulch, clothes dryer vent not installed, dishwasher not working, electrical circuits “trip” constantly, trim work left uneven and unfinished (again resulting in holes in the walls in those area), paint on walls and trim work left with large “clumps” of residue visible, multiple sheet rock screws visible, dead bugs in the light casing in the garage, inside doors installed crooked and misaligned, outside door requires forced pressure for the lock to engage and conversely necessitates a forceful “tug” to unlock from the outside, 95% of door jamb plates are too large for the cut out that was made (ridiculously sloppy looking), multiple scratched windows, unfinished shower drains, uneven tile work in bathroom showers, uneven and unfinished tile work in kitchen and bathrooms, scratched hardware, incorrectly installed cabinets, inconsistent landscaping as compared to the immediate neighboring home (which is also a new build, same timing as ours). Unfortunately this is only a partial list of items that are to be dealt with. Despite this list the Customer Service Construction Manager (Angel) that we are now working with is trying to make this right for us. Although we are constantly reminded that his work load is large and contractors are busy. Our question is “How could Pulte stand behind the work and close on this house in the condition that it is in”? It is dishonest, disgraceful and lacking integrity. We were cheated out of the experience that we deserved and were expecting. ... More

We brought our first home with pulte. During 2022 we have signed our contract it took over 12 months for the house to finish…Taking more than an year the house came up with very bad finishing no proper cleaning lot of fixes and it’s been 3 months there are still issues when you spend over 500k in Texas it’s a big thing…they reduce lot sizes and they built very quality less houses… Please do some investigation atleast in San Antonio area when your going with pulte.

build quality is awful.. did not expect this from pulte..

Lashay who was very helpful with the move in and sales. Once we moved in, our experience went completely downhill. Our project manager, Tyler, was not helpful and not willing to fix things that were found even the first week of moving in. We bought this home sight unseen all the way from San Diego and were hoping for a much better experience.

We closed on our home in early April. We have a long list of blue tape repairs that were not done before closing and are yet to be done. A supervisor has been by and reviewed our problems and has told us that the problems will be addressed. We trust that will happen soon

When my wife and I decided to build a new home, we had lots of excitement and anticipation. Pulte made mention early on of celebration walk just before closing. Unfortunately, that final walk was anything but a celebration. In fact, it became a walk with the building manager to point out a ridiculously high number of details of poor building quality. There were so many details that it became a disheartening experience. I’ve lived in the house for over a month now. The house was supposed to be amazing and it’s mediocre at best. We’re still finding issues from electrical to HVAC to superficial imperfections like paints drips everywhere and missing caulking. Their warranty department leaves so much to be desired and it all comes from the same problem. As interest rates rose and demand for homes dropped, layoffs took place. Two building managers were laid off during the build process. It became obvious that the laborers who actually build the house had little to no supervision leading to a huge number of details that fall way short of expectations. I’m sure warranty administrators were also laid off and those who still have a job are overwhelmed. So like many other companies out there, Pulte put investors and profits so far ahead of having satisfied customers. This review may not ever reach those who can make a difference and nothing may change, but maybe someone will think twice before considering Pulte. I wish I would have. ... More

While the buying experience was quick, and was given update on progress regularly, the quality of the house was poor, and it is taking forever to get the issues fixed. There were around 20 issues from which include some safety concerns. I am still frustrated following up on half of the pending issues 1.5 months into occupancy. My suggestion to buyers, don't close until all the issues are fixed.

Contract to closing took 8 months longer than promised. Make sure you’re on site (or have someone on site) weekly to monitor quality. Workmanship is less than mediocre.