Pulte Homes Reviews

What can I say? I was looking forward for a great experience but has been the worse. No what we expected. The materials, the paint, the finishes, Drain back up, AC not working after a month.

Home is okay. Bad worksmanship noted throughout. Lots of repairs needed to be completed via work order by builder

I decided to go with all Pulte products (mortgage, insurance, title company) for my closing. I did this to make things “easier”. What I found is that all of the parties have poor communication that led to delays and inconveniences. Closing was pushed causing me to miss an international trip. The build quality continues to be an issue with no communication on when things will be resolved. Overall, I would not purchase a home from Pulte again.

Very difficult to get in touch with anyone during the building process. We also had very basic requests post close that are completely unwilling to work with us on. Honestly I feel like there is a bit of common sense missing on Pultes side throughout this process very frustrating.

The only positive thing I can say is our sales manager Sam was amazing! He answered all of our questions and more and was very knowledgeable! Besides that our build was littered with issues and now being in the home a few months still experiencing issues. The quality that we received compared to what we paid for is atrocious! I have a very long list of issues but I'll name off as many as I can. We closed without there being a smoke detector on the first floor that wasn't solved until weeks later. None of the cabinets or floors were covered during the build and are scratched and had paint on them. We were told to fix this by using a brown sharpie instead of Pulte replacing them. The quality of the concrete is the worst I've ever seen. There are swirl marks in the driveway, the porches are not remotely flat, they weren't cleaned after the build, and the garage floor was so bad that they had to put Ardex on top which is only a temporary fix. The landscaping is not flat and has holes all over and one side of the backyard floods even though we were told it was fixed. The kitchen sink was scratched up when they had the cleaning crew come in and we are not able to get those scratches out and Pulte refused to replace it. The trim around all the windows and doors are scratched, not straight, or we're not sanded before hand. Our wood stairs were stained very poorly and was not stained uniformly. The subcontractors they had come in to fix the mistakes were incompetent and had no idea what they were doing. We had an exposed outlet. The lights in the ceiling were not installed properly. After closing we found there was no insulation above half our home. And the list of things wrong go on and on. We have talked with multiple Pulte neighbors and they have also expressed their frustrations with sub par quality. I would highly discourage anyone from buying from Pulte! We will NOT be buying another Pulte Home. ... More

This entire experience has been horrible and I wish I never purchased my home from Pulte. Not only was there delay after delay, The sales person was disappointing, I went through three construction managers and I am fighting to get items fixed. I’m passed from person to person, don’t get correct information, trades don’t show, the wrong trades come, and documentation is not submitted correctly. I do have a very complicated schedule as I travel and the one positive has been that if I had to travel and trades were scheduled, they did reschedule quickly. Pulte Mortgage was great during the process. ... More

I had a change in work location and have to sell the home, I cannot even get what I paid for it on the open market. By the time I pay my Realtor, I'll lose money

Initial Experience was good but later realized when my tenants moved into the hose , very sloppy inspection done by field manager. Lot of issues in the house which could have avoided with minimal inspection.

Promises made. Promises not kept

Be cautious about one sided contract. If you delay closing they charge $250 a day. If they delay closing they don’t pay you anything. Delivering a finished home before closing is never in their dictionary, to have buffer for inspection is not a possibility. Pending stuff we’re promised to be finished in a week time after closing, it is now one & half month and people are not even responding. Struggling to connect. Pulte inspection on making sure your specifications are taken care is zero. They give the drawings to sub contractors, if the do their job 100% you are lucky. If you find out your specifications are not there, they take their own sweet time to look and react on it. I have ordered for front load washer and dryer but delivered top load and they say as per the codes it is what I have ordered. The contractor’s language in the itemized list says FL duet, which we understand as front load, contractor confirmed that he has placed an order to replace, now he is saying he can not. I don’t understand where did his order go. Minor upgrades are charged for and not worried to take care of them while constructing. If you don’t notice those upgrades, your money is gone… Not responding to my email even once is the heights of their customer focus business. ... More

Roof was leaking, ever since the home was built and house had mold on the walls and under the floor right after closing. Was told by roofer that this was a common issue due to framing. Pulte is still building this elevation, so buyer beware. False promises and sweet talking before signing of contract. Lot premium is a rip off, and appraisal is only for the base price. Base price includes nothing of value. I would NOT recommend this builder, nor would I be buying a Pulte home again.

We've lived in our home for over a month now, and items that were not finished when we closed are still not fixed. Over promise, under deliver, that's the Pulte way.

We Signed our contract to build with Pulte in the Shoreview community in October of 2021. Mary Ann in sales knew the importance of us closing before the start of a new school year and shared that Pulte would deliver us a home before August of 2022. We met our construction manager Cameron in December of 2021 who failed to keep us updated in the build process. At one point we had roof tile which remained in our driveway for 8 months before finally getting installed. We had finished drywall and paint before we had our roof tile installed! The weight of the roofing continues to cause a whole mess of issues post closing. One point I walked the home and found that one of my bathtubs was full with empty beer cans left from the construction workers. It wasn’t until January of 2023 that we finally closed, the condition of the home failed to meet all of our expectations. List includes flooring not level, wrong color cabinet hardware, window sills unlevel, cracks and holes in the drywall throughout the home, ceiling vent covers that are falling out of the walls, sliding patio doors covered in paint that don’t function properly, electrical switches & lights that don’t work properly, tar covered patio pavers, a front door that only opens on one side…. The list goes on and on. The closing delays forced our family to have to move 4 times since we did not have housing planned after the committed closing dates provided to us by Pulte. Every time we got close to our closing date it would get pushed another month out which forced us to jump from VRBO to hotel to AirBNB. Those unplanned expenses compounded and no compensation was provided to us as a result of extended housing costs. Once we finally closed on our home all of our unresolved issues got handed over to Pulte warranty team who fails to coordinate projects on time. For example, We had demo work done in our entry way over a month ago and the team scheduled to complete the repair never showed up after. So we have been living is a construction zone post closing. The delays cost our family 100s of thousands of dollars because our rate lock expired and the current mortgage rates have skyrocketed. Pulte has a mortgage provider of their own but they refused to match our expired rates due to their extended delays. Life post closing is a mess with un respectful neighboring construction crews. We can’t leave our home most of the time because our driveway is blocked. We find extension cords plugged into the exterior of our home to supply power to the neighboring construction sites, I have construction workers open the door to our home and walk around without knocking or ringing the doorbell, our lanai and pool is covered in filth and dust from the neighborhood construction, I pick trash up from our lawn daily. I would caution anyone looking to build with Pulte. Especially in the 7 figure price segment. ... More

Be responsive to new home owner and try complete punch list in reasonable time

This was a real nightmare of an experience and Pulte was not great. The quality of the finishes and paint were highly questionable. The options were limited and that was very disappointing. Most expensive home I’ve ever had and perhaps the least satisfying

We started the home buying process of our current home in September 2021. Due to delays, the closing was completed by September 2022. In between we had bad experiences after another with the on-site supervisors. During closing day we learned that the Certificate of Occupancy hasn’t been issued, and therefore closing had to be postponed. Since we were staying at hotel and we needed a place to stay, the office advised us to stay at hotel and they will issue a reimbursement for expenses. We are still waiting for the said reimbursement, not even an explanation of why the reimbursement is still pending or denied. We closed with several items opened in the punch list, since we were promised the items will be fixed quickly after closing. Most of the issues are still pending, though the response have been better than the building team. After we moved in we noticed that a lot of things seem on the chip side and not up to par of the price Pulte charge for them, especially the finishes. We regret doing business with Pulte. ... More

Bad experience. Every phase of construction was completed (fixed) with the absolute worst sub contractors. Pulte’s Framing was so cheap that they do not even use a top plate (2x4) on most of the interior walls. I even had to inform the builder that trusses were sitting on load bearing walls that Did Not Have a Top Plate. This could’ve been fixed when I originally told them. But no, they decked the roof, and shingled before they decided to fix the truss setting on a loadbearing wall without a top plate. By this time, three of the trusses had already broken due to the downward force of the roof deck and shingles. Pulte sent two Non-English speaking day laborers To lift the trusses up off of the top wall so they could install the top plate. The workers tried to use a 2x6 and a hammer to drive support underneath the trusses so they could install a top plate. I actually loaned them a 10 ton hydraulic jack to lift each truss to install The top plate 2x4 Under each truss. As a result of this inferior construction, three trusses were broken due to the weight of the roof decking and shingles that had already been installed. Sheet rockers were nothing more than a day laborers that were hired by subcontractor to come in and attempt to sheet rock the house. Absolutely the worst sheet rock job I have ever seen in my 60 years of being around home construction. Tape bed and texture subcontractor did not use tape on many of the joints in the ceiling. I have never seen this done in my entire life. I paid $550 extra to have the kitchen vent vented to the outside. Pulte subcontractor miss located the outside vent arrangement so it was not where we’re supposed to be. Instead of fixing it correctly, the installer came in with tinsnips and cut out the metal ductwork and patched on A piece of sheet metal to try to correct the location. I told them I would not except that, because I had paid over $500 to have a proper exterior vent for the Vent a hood. It was eventually corrected by installing a Nother exterior vent box. Trim carpentry was pathetic. In setting cabinets, they actually used a hammer to knock holes in the back of the cabinets for the water pipe and drains penetration. Inaccurate cuts on the baseboard trim we’re left for the painters to fill with cock. Painters smeared cock on many of the door jams and then just painted over it. Pathetic workmanship. If you have read this statement to this point, you can get a feeling of what I think about Pulte‘s construction. I actually sent photos to the CEO of Pulte along with two senior vice president‘s in an email. I don’t know who forwarded the photographs to the San Antonio office, but the next day I received numerous calls from San Antonio Pulte office assuring me that all of these problems would be fixed. Well, when I pay top price for a quality construction home, I don’t think things should be fixed. I think they should be done correctly the first time. I have photos of everything I’ve talked about here, plus a whole lot more that I haven’t mentioned. I just don’t have time or the wheel to go through item by item each deficient steps that were taken during the construction process. I will sum up my statement by saying this, just as I mentioned to the CEO of Pulte, the word “quality” and Pulte should not be used in the same sentence. If you know of somebody considering building with Pulte, unless they are somebody that you really don’t like, don’t let them contract with Pulte to build their new home. ... More

Bed quality of interior work, nobody cares to fox an issues, many promises to fox them but no one was done

I have a 3 page list of poor quality material selections, poor installation, let alone poor house design issues, that has not been addressed in any timely or comprehensive manner since our closing on Aug 31, 2022 for our new home in Lazy K Bar Ranch. Can easily say that other than the scenic location and floor plan, this home purchase has been the worst of any of our 6 home purchases across the country, including new builds, during the last 40+ years of our lives. We had a Pulte home in the Cleveland area in the late 90s and 2000s and it was nothing like this in terms of design, materials selection and build quality issues. There are just too many examples and issues to list here, but they range all over the board from HVAC and tankless water heater undersized units (labeled for mobile home installation!); plumbing; electrical; tile installation; drywall, baseboard and door trim finish and painting; discontinued upgraded cabinetry already chipping with no soft close doors or drawers; different brand toilets; narrow doorways that don't easily accommodate appliance or furniture delivery; uninsulated exterior garage walls and probably ceilings (in TUCSON!!!) etc., etc. etc. We are now working with GCs and other trades to basically gut and remodel our entire home due to these issues since Pulte has been non-responsive thus far to our concerns and issues. Likely at least $150-200K on top of $700k purchase price. As the title says, NEVER AGAIN will we purchase a PULTE home. ... More

HI, we are very disappointed with the construction manager as he assured us on many pending items after the closure and he promised that it will be taken care and asked us for 5 star rating, its been 2 months after closing so many tasks are still pending.

In my life I did big mistake. I buy Pulte home

Overall experience was terrible. It starts with Sales doing a poor job helping you through the many options. Then it continues with promises from both Sales and the Construction making promises that are never kept. The contracts are written to steer you to use Pulte Mortgage, who is non-responsive unless they want something. Communication is very poor throughout the process. Then to top it off, when you finally get to the ‘Celebration’ phase of the process, the quality of the house they built is not very good. In true Pulte fashion, the final walk through is setup 90 minutes before closing, so you get rushed and miss many of the shoddy items until later. They got our money, but do yourself a favor and avoid any Pulte built homes. ... More

Worse buying experience. Closed on our contract over a year ago, our house was one of the last one to get done in our neighborhood. For many months we were told a different estimate completion date that was moved every time we didn’t meet it. Communication was poor, finally when we had what I thought it was a set date and had everything ready with the lender they missed it again making us lose a very good interest rate. There’s no accountability, people don’t answer calls, or respond to emails. Finally, after we were scheduled for closing, things started to get rushed. Lots of items missing, poor workmanship. Tons of items were left done improperly, paint job was poor, our quartz is already chipping, tile has cracks, stains all over the tile from the messy job from painting, staples were visibly poking on our stairs carpet, I could go on and on. This is not the first time we build a brand new house and NO this is not how the experience should be, and don’t blame it on COVID. This is just people don’t giving a bleep about the building of your house. ... More

I think the stars speak for my experience.

Pulte needs to control their vendors quality! Painters did poor job! Used very thin layers of paint and we can see the blue mark up to be painted again. Electrical vendor damage our upgrade trim but decided to caulk the trim instead of replacing it. Carpenter didn’t smooth out the trim and used the rough side as the face. Electrical vendor will cancel your warranty for simply switching out the switch unless your goes through them for a “small fee”. I will never build with Pulte again.