Pulte Homes Reviews

The home had a ton of issues and the construction team has not been open and honest about fixing the lingering issues and had been punting them to Warranty instead of taking ownership.

Sorry I had a very bad experience with Pulte home they don’t do the right think

We purchased our home in April which was supposed to be ready November-January. We we informed in July we would close in September. We did our walk through and noticed several things which we noted and were supposed to be fixed before closing. . We closed and moved in a week later. The house was left a mess. (we were told construction clean) Cabinets were chipped and covered with paint, the workers left chicken bones, nails, bottles and so much debris in our yard and front of house. We have already had a nail in our tire. Our floors which we upgraded were covered with grout which is not even the right color throughout the house and is stained, our windows were covered with dust as well as our screens. Our garage door was damaged, (reported this in August to Pulte), paint was all over tiles, sprayed over insulation that fell onto the baseboard and stuck, and multiple drip stains all over walls, a/c not working properly, thermostats not properly calibrated, (a/c company out 3 times., our lights flicker all the time, rugs have stains, glue and holes in them. We have multiple cracks in the outside of the house and a few areas of the outside with chunks missing off the house. We have had 2 days of different companies out to fix things and they just do the minimum. We paid for a new home and many things in the home like cabinets have been touched up. We have damaged cabinets, damaged floors (tile and carpet) and damaged walls and paint. We have talked to our sales rep, construction supervisor and manager and they just say oh yes I understand. I don't think so because we did not get a new home, we got a rushed botched home with many damaged things and nobody cares, everyone we talk to passes it on to someone new. We are treated awful because we want our home fixed. ... More

No I would never recommend pulte to someone else. It was a horrible home buying experience and pulte still hasn't fixed things that were discussed during our final walk through.

Poo quality building.

We were lied to repeated times by employees at Pulte about the size and grading of our house. The quality of the house is an absolute disgrace, lack of consistency in the finishing even though the houses are the same model. We have to fight with Pulte to fix the issues we have had specially with the backyard and side yard. This was supposed to be our dream house but it has become our nightmare house. Leadership of Pulte should come to the neighborhood and ask each homeowner how satisfied we are with these homes. The CEO of Pulte would be embarrassed after hearing each of our comments about these joke hoses we received. PLEASE DELIVER GOOD QUALITY AKD ADDRESS OUR ISSUES!!! ... More

Built cheap, a multitude of problems and issues, upgrades are astronomical in price and executed poorly.

within one month- having lots of issues in the home

Please don’t buy pulte homes, one of the worst company when it comes to quality.

I had to babysit sit their contractor to get wood floor redone. Carpet is bumpy all over. Giving up. Missing electrical outlets. Front door not installed properly. Pointless. Many more are there...

Absolutely terrible. After spending 1 night in my house we had our first, but not last, major water issue. I haven't even slept in my house for weeks because of the 2nd major water incident in which you knowingly installed a broken dishwasher which leaked and leaked into my kitchen island causing mold. I have major regrets working with Pulte and wish I had just bought an older house or gone with Taylor Morrison. This experience has been devastating to my wife recovering from surgery, my 3 very young children as well my my dogs, 1 of which is 15 years old in diapers and in his last legs. I work from home so I am unable to to my job or make a living as I work on commission. You've honestly cost me a lot money and personal suffering. Pulte Homes is an awful company and I will be sure to let anyone who wants to know what they can expect when you work with a company like Pulte. Worst of all? There's nothing I can do about it because you're a big company and I am just 1 person. But hey you guys made a few bucks off of us right? All in the name of profits. I wouldn't be able to sleep at night if I did this to a family but something tells me nobody at Pulte has lost any sleep over us. I know I can't do much I suppose but I will share my experience with as many people as I can so they can avoid making the same mistake we made in building with Pulte. ... More

Problems!!!

Pulte was horrible from start to finish. No communication. No honesty. No quality. Ignored several of our requests entirely. Messed up the few small changes we asked for. Delayed closing multiple times because the house wasn't done. Our inspector said it was one of the worst houses he'd ever seen. And that's not to mention the lack of landscaping or drainage. Nothing but regret for us.

I just want to start out by saying I was excited about my new home when I first started this process. I am very disappointed and traumatized by your company. First, problem was with your lender and I feel I was treated unfairly and scrutinized but the bigger issue was after I closed. The Pulte representative I worked with forgot to offer me a patio in the initial stages. During the final walk thru, due to concerns from my lender about the drop off at the back of the house Pulte would put a patio in after closing. I closed May 22, 2020. The closing was amended with the patio to be installed by June 6. On May 30, the Pulte rep contacted me and my realtor to let us know the patio would be installed that week. My realtor asked her if I needed to be home to let them in. The Pulte rep stated “no”. I had not been staying at the home because the stores were not able to deliver my furniture. I came to the home June 6 and discovered my home had been broken into. The door from the kitchen to the garage was busted open and the frame was pulled from the drywall. The patio had been installed the patio and there were mud tracks only from the patio door to the damage garage. I called the Pulte rep to tell her the concrete company did this. She was adamant they had not done it and stated they did not come into my home at all. I investigated more and theare were concrete splatters on my floors inside my home and all on the back of my house. I made a police report. The Pulte rep never sent anyone to check it out and went on vacation. Long story short, Pulte rep admitted (in writing) that the concrete people hired by Pulte broke into my home. The Pulte rep stated that the 2 workers that broke into my home had gotten fines for not wearing hard hats and were mad about it. So they took it out on my home and broke in my house. The Pulte rep. stated that it would get fixed by her or the concrete company. It is July 21, 2020, almost two months later and it is still not fixed. This is very distressing because I am unable to secure my door. It has caused a great deal of distress and anxiety for me and my child. Also I was told that the men that did it were fired. This is not true one of the men that broke into my home is still out here working. I know he did it because when I investigated with my neighbor’s I have someone who identified him going under my garage and I also asked this individual a few days after this incident and he reported him and his crew did the patio for my home. So I know who did it and he continues to work out here with out any consequences. I have attempted to contact the supervisor for my Pulte rep or the division manager. I called the customer care line and left messages, no one has called me back. This is a serious matter and if this how Pulte handles issues I can not or will not recommend you to anyone and due to the fact of that no one has been responding to me maybe you will respond when legal action is taken. ... More

I would never purchase another Pulte home due to our poor experience from start to present. We had a pleasant working experience with Wally and Kelly, however, the other individuals we’ve been in contact with haven’t cared about us or our needs to fix things and follow through. It’s been a horrendous experience that all of our friends and family are aware of and know to never buy a Pulte home. We now resent the experience so much and all that is still wrong with the home, we are not happy in it and want to sell.

Rushed house. Promised they would make it right. Have not fixed a single thing in over 90 days. Never should have signed for the house. Home owners shouldn't be pressured into signing papers on house until things are right. Pulte only seems to care about you until you close on your house, COVID is not an excuse. There are plenty of things to fix on the outside of the home.

Not satisfied

Extremely poor quality for the money you paid. Nowhere close to be a quality builder. Poor response to our grievances.

Buying a home from Pulte has been a nightmare. Since the loan process in which the mortgage people where very rude and incompetent all the time to the builder with the completion of the home. Not only the list of things to fix before closing was not done by closing date as promised but it’s been more than a month and half since my closing and I am still fighting with them back and forth to get everything fixed and done. I do not believe that this house is anywhere close the sale price. The only reason why I closed on the home was to not lose my deposit of $20k. I read all the reviews before moving forward with Pulte and was confident that it was going to be a smooth process instead was a complete nightmare. ... More

What i feel is there is no QC or oversight after the contractors working on different parts of the home and the owner is responsible to find out those in 1 hour of walk through. This should not be the case for brand new homes, the bath tub was damaged, sink had scratches, the cabinet doors are rattling, wood flooring is chipped and stripped, brand new garage door opener making more noise then my previous 20 year old house, the weather strip on the garage door opener is stripped. These are not all the issues reported. Pulte representatives keep saying we build quality homes, i am at a loss to understand how can a brand new home have so many very obvious issues, if you report some of them after move in they will not even honor those. After raising service requests, its been told we will have to wait till Covid is done, but they service some of the other homes. ... More

Absolutely not satisfied and utterly disappointed with the Sales team, build materials and consistency of quality throughout the community. The cabinets chip, nails protrude all over the carpet, incorrect granite or I must say no guidance on how the granite looks if we chose one. We never got our pre-construction meeting. Our neighbors have all the upgrades they wanted as they went one sales team member, when we asked for upgrades we were given a take it or leave it attitude. We paid 780 for a home that we don’t see has that value. Absolutely aggravated and agitated. Knowing Pulte was a national builder we chose to go with it even though of the price thinking we would get premium material for our upgrades but utterly dissatisfied with what has been offered. We would never recommend anybody to buy a home here. ... More

Purchase my home 43 days ago and i'm still waiting on maintenance issues to be completed. AT&T could not connect my internet because the holes they run the cables through are clogged up. Pulte has no urgency to fix issues once you have closed on your home. If things are not fixed or I am not contacted soon I will be making my 2nd BBB complaint. If I paid for a brand new home regardless the price I do not want to deal with issues right after closing.

I was the PM for essentially the entire project build. I was forced into the house saying if I didn’t close, I may not get the house for a while blaming COVID. The trades rushed to get the job complete and botched everything. I’ve been in the house only 2 months and I’ve had EVERY trade come out, at least once, for one reason or another: - Forgot security system entirely - Botched entire electric plan and wasn’t caught until I said something right before drywall (delayed the project weeks) - Had to regrade about 60% of lawn due to sitting water and lack in grading - Chipped tile - Bathroom tile had permanent marker all over them with serial number for the tile #28314 - Grout seal was left to stain floor tile in master bath and laundry - Concrete runoff left and never removed before sod was laid in backyard - Sod died due to concrete and was never replaced to the point where the dead sod was over run with weeds and grass (still isn’t fixed) - Masonry grout had holes and they used white caulk instead of grout in front entryway - Countless texture and paint issues inside and out - Items left under the carpet (nails, plastic and extra padding) but they laid carpet anyway - Found nails, glass, brick, wire, wood, stone, beer cans, sharp rusted blades all in my grass while weeding - Appliance Touchscreens don’t work for Whirlpool oven and I need to go outside and reset the breaker each time this happens - They installed an old HVAC control and fought me until I showed PowerPoint documentation from my first day that I standard is the touchscreen - Irrigation head broken, lost water for days, and not all my grass was getting wet and subsequently died - 4 Windows upstairs were installed off the track and/or squeeked so bad it had to be replaced - HVAC dampeners we’re backwards so upstairs controlled down and vice versus - Media Room is significantly hotter than the rest of the house so they had to come out and install 6 more vents in my roof Are you getting the point? Where does it end? I’ve only been in the house 2 months! Our neighborhood Facebook group has nothing but TERRIBLE things to say about their experience with Pulte. Even with how bad everything was above, PULTE Mortgage was the WORST of all. Heard from multiple sources they are corrupt and I saw it first hand. My experience was so bad, they offered me a 3% rate and I took a higher rate with another company because they were so manipulative. They do not stand for quality and don’t be suckered into the 5 star client feedback they must have paid for. I truly hope you don’t go with them and have to deal with their incompetence. ... More

I’ll be glad to speak with the Pulte’s Vice President. My house has tons of cosmetic issues and warranty is not doing what they supposed to do. I have all the pictures that prove that our house doesn’t meet the requirements of quality that Pulte sells or offers to their clients. If Pulte considers itself a trust builder, I’ll be more than happy to talk directly to the Vice President. I don’t want to deal with the Salesperson or warranty guys anymore. I want the house that I paid for. Not the garbage that I received. The house is so bad that even the Field Manager got fired. Let me know how can I get in contact with him and how can I send you the proves. ... More

Poor communication, poor work quality, poor everything will not recommend or purchase anything from Pulte again