Pulte Homes Reviews

There is a culture of shoddy workman ship that has developed. Almost everyone who worked on our home had to come back to cleanup or redo something they did. Forget about the home warranty department. They don't respond. I will never buy from a National builder again.

While the salesperson (David) and Erin (Project Manager) were both terrific, the overall experience in building a Pulte home was anything but. They are the definition of a tract builder that slaps up the houses in record time...workmanship is atrocious. But, the fact that we were told just a few days before closing that our home did not appraise is sickening. We didn't even do many upgrades (like countertops, flooring, fixtures) because the Pulte offerings were so outdated...can't even imagine how much more under the appraised value the home would have been with these items added to the sales price. Typically, if a home does not appraise, you either cancel the contract or bring the difference in $$$ to the table. We were not allowed out of the contract and had to take on a different loan product with PMI, which Pulte "graciously" paid for...probably because we decided to use them as a lender. Can't even imagine if we had used another lender and had to bring the dollars to the table. We were also told that appraisers were brought in from other parts of the state and were not familiar with the Carmel-Westfield market. Wow. Do your homework before moving forward with any Pulte product. ... More

We were so excited to move into our new home, but all we’ve been doing is filling out work orders to have everything fixed. We are very disappointed.

Nails are poking through the siding. The gutters were installed improperly. My patio concrete was broken. My floors aren't level and need to be removed and replaced. My walls weren't sanded before being painted. There are zero smooth corners in the house. I have "orange peel" all over my walls and ceilings. My windows aren't hung level. There are very few 90 degree corners in my house. The trusses in my attic are covered in MOLD. My shower was installed with broken tiles and a shoddy repair was done, the entire shower needs to he ripped out and redone. My ducts werent attached to the vents and I have insulation blowing into the house. The shower doors were installed improperly and had to be replaced. I could list more issues from my two month old house but I'll wait and see if "it can be done better". ... More

We were rushed to close on a house that was not completely finished. We ended up not moving into our home for two weeks after the purchase so Pulte could fix numerous issues that needed to be redone of finished. Even after that, it took multiple weeks to get other issues resolved. Eventually, we were sick and tired of Pulte not finishing things correctly or in a timely way and decided that any minor issues we still have will be done by us with our own contractors of our choosing.

Very poor quality construction for the money they charged. Not at all satisfied with quality.

I searched the web for reviews on Pulte before signing my contract and most were pretty bad reviews. Unfortunately for me, I moved forward with the purchase and here I am, adding to the bad reviews. I should have known better and I'll be kicking myself for a long time. Overall, the subcontractors performed subpar work and all their work went unsupervised by the Pulte field manager. The field manager told me during and after construction that he was too busy to supervise and quality control the subcontractors. That's great news for a new homeowner. (The cheapest subs Pulte can find are building my house with no supervision) I believe the field manager because I saw the poor workmanship for myself and really felt it after I moved in and uncovered multiple problems. I have been in my home for 6-weeks now and still can't take a shower in my master bath due to poor workmanship. My issues were not specific to me, 3 out of 4 of my neighbors had a major issue immediately after taking possession of the home. Overall, real bad experience but you will probably have the same experience with any national builder. If you want a quality home, build a custom home. ... More

There are so many issues ranging from poor construct to mortgage process.

The following transgressions have happened since moving into my home via the contractor next door: Pulte did nothing to stop theft of Water and Electricity. Came home to workers helping themselves to my water and power. This happened multiple days, had to call police to arrest behavior. Contractors working next door splashed stucco on my Vehicle and the windows of my home. They made a mudhole out of my grass on that side of the house. Washed their paint brushes between which also helped to kill grass. It remains to be seen if this issue will be resolved. I get to pick up trash daily from the construction next door. The people grading the yard next door cut the Fiber(internet) which feeds my home. The contractors next door thinks it's a great idea to park in front of my driveway. All in all a miserable experience. Thanks for being classy Pulte. ... More

Upon purchasing my home I was told about several walk through processes that would happen to ensure my satisfaction with the house. None of those meetings have been accomplished, and when multiple issues arrived including drainage issues and flooding the company was not available to speak on important foundational issues. I feel as though I was offered the moon and the stars at closing, and none of that has come into fruition. This has been an incredibly frustrating and disappointing process. I would appreciate it if somebody would call to address my concerns since I have been unable to get anyone to address the concerns that many of my fellow neighbors have also been unable to get addressed ... More

I was so excited to build with Pulte as we had purchased a model home from them three years ago. We had picked out the perfect lot and did over $100k in upgrades too! I had expected a few bumps in the road but not as many as we went through. To give you an idea we were supposed to close in December (we signed in June of 2018) and well we had about 5 closing dates and finally closed the end of June 2019. The quality of the home is poor and the craftsmanship is a joke. No one cares. It all went down hill after I went to look at the house and see that at the door of my walkout basement sat a pile of broken Concreate. We I walked in the plumbers were there jack hammering all the areas of the floor where any plumbing was. Apparently it didn’t pass inspection but Pulte poured the floor anyways. When I called anyone and everyone not a soul knew what was going on. It took The GM of sales a couple of hours to try and figure it out. He did and he had to tell us what happened. The bottoms of all my doors in the house are damaged and I was told “it’s the bottom of the door”, basically just deal with it. My hardwood floors all had specs of paint and drywall dust within the cracks that I had to clean off because the cleaners are a joke. We were told no water on your floors and no chemicals and I walked into my house prior to closing and it looked like the cleaners dumped water on it and they used chemicals on it. When I told someone the response was “they didn’t use chemicals”...I seen what they put in the bucket. I have a 7 ft retaining wall that wasn’t in my contract because no one listened to us when we told them “hey, you don’t have enough dirt it’s going to drop”. They poured the driveway and oh gee we were right. Anytime we had shown them anything as simple as adding more caulk around the windows we got “it’s Pulte standard” and wouldn’t go above and beyond to please us. We are moved in and now dealing with the property pins. Our back yard is t a perfect square in the way that they graded it and put sod down, it’s pie shaped. When we told Pulte’s field manager the response was “ it’s close enough”. Close enough to me is ok if it within a couple of feet but not when it’s about 30-40 feet. Here’s the kicker, when we signed I was told by every person including the General Sales manager that for every 3 homes that are sold the base price of the homes will go up $1,000. It did once and just after we closed the base price of all homes dropped $25,000! So, would I ever recommend them?? Probably not. ... More

This is the second home from Pulte we purchased because of the quality work based on the first one. Unfortunately, the quality of the workmanship and materials on this new house is so poor, we just can’t even compare to the first one or even some fixer uppers. Doors and door frames are refurbished with new paints over them but still can be seen visibility on the outside with dents and uneven surface. Most windows don’t seem new with serious scratches on the handle bars. Shower tub also with serious scratches. People not cleaning after themselves, which left paints in the kitchen sink and shower. The wall in the garage is made of the cheapest material I’ve even seen for a new build, if I had not asked the site manager to fix some of the stuff, one would not believe it’s a new house. All of the above plus other small details not worth mentioning, are just one would not expect for purchasing a brand new house. Minimum zero attention to detail and carelessness are how I would describe this new build. I would like to invite the senior leadership in Pulte headquarters to come check out the quality of work and see for themselves and tell me if this is what a new house should be nor would they be happy with it. I got tired of asking the site manager to fix this and that, I rather deal with it myself after work because I knew there was no way to demand further, which was going to waste a lot of my time, plus the site manager had a tight schedule and other demands from other home owners. On the flip side, the site manager was great. I’m just disappointed at the materials that Pulte decided to use for a new house, maybe it’s just mine. ... More

Poor customer set is and made k of professionalism

Numerous problems during the construction, especially the quality control was very poor

We were very disappointed with Pulte in almost every step of the process. It started with the offer of incentives to use Pulte Mortgage which was not competitive and they changed their numbers on what our payment would be through an “honest” mistake. Needless to say we shopped around then and found much better rates/payment. Loan match guarantee? Promised- but couldn’t do. Work that was supposed to be finished prior to closing, was not. Spending hours of our time to get issues fixed. Not a positive experience.

This house is by far the worst quality build I have had in all my homes. We have safety issues in our yard that has not been correct after several requests. This is a common theme they do not follow through. Myself and other in our neighborhood agree that there is a lack of oversight on the subcontractors. The site supervisor do not roughly inspect the work completed. Our living room ceiling was not built according to plans and it is two feet lower. A bedroom closet was not built correctly so we lost closet space there. Our outside was not caulked or pained correctly. After one month in our home we have trim work popping around house don't settle that quickly. Sales team mislead us and gave us incorrect property information, we added upgrade that were not done to our expectations which are either errors or misleading the customer. Our realtor realtor was also upset on the numerous issues and lack of combination and timelines of corrections. Overall I would warn and new buyer. ... More

Site service is good !

We were promised that our home would be completed between October and December 2024. Pulte was fully aware that we had to move by the end of the year—had we known this timeline wouldn’t be met, we would not have proceeded with the purchase. Despite this, we were first told the completion date would be pushed to January 2025, then later to April 2025. When we requested to cancel the contract, Pulte refused, instead offering us a different completed property in the neighborhood, which we ultimately accepted. Unfortunately, just two weeks after moving in, we experienced a major water infiltration issue. While the home is under warranty, Pulte did the absolute bare minimum in addressing the problem, wasting weeks of our time. Every step of the way, we had to argue, escalate, and even hire outside consultants to ensure the work was done properly. Their handling of the repairs was riddled with mistakes, delays, and substandard workmanship, forcing them to redo the entire grading, drainage, and landscaping. I had to demand proper equipment, safety precautions, and sealing of affected areas, all while dealing with health issues from mold exposure and excessive construction dust. Three weeks into dehumidification, the flooring is still not dry, meaning demolition and restoration cannot proceed until the underlying issue is fully mitigated. We continue to have serious concerns about mold and air quality, which remain unaddressed. We paid a premium for a brand-new home, yet we still do not have full use of it. This has been an astoundingly bad experience, marked by broken promises, inadequate repairs, and ongoing issues that should never occur in a new home. Buyers beware. ... More

It is impossible to get a response whether it is via the portal, in the office or the 1800 number. The friendly service received during the sales process (although not always efficient) leaves a lot to be desired once the keys are handed over. We have not moved in, 60 days after signing, and there are multiple issues that Pulte is leaving unresolved. Completely frustrated. Highly recommend to plan ample time between inspection, items getting addressed and final signature. Do not sign until it is all done - I was told some things could be handled after signing and clearly not the case. Also recommend to bring in a third party inspector, will be worth the money vs. the time wasted. ... More

We purchased one of the model homes. We've owned a Pulte Home in the past and we're very happy with the workmanship. However, this experience has been quite different. Since moving in we have found a number of issues. We have been met with great difficulty having these issues resolved. The Pulte representatives have been rude, they have put us off for months with excuses. The craftsmanship is not what it once was. I would not purchase another Pulte home at this point. Moving and purchasing a new home is already a stressful experience- this was made even more stressful by your representatives. ... More

Going into the purchase of my new home I was excited and enthusiastic. Pulte had such a good reputation, however, that soon changed! They did NOT live up to their reputation in any area! No one paid any attention to the workmanship the sub contractors were doing resulting in sloppy, shoddy workmanship. It seems like the Pulte model is “throw it together and if the buyer complains - fix it - and fix it as cheaply as it can be done. I used Pulte Mortgage and definitely do not recommend them to future buyers. I used Pulte Title, PGP Title, and still have not received a copy of the fully executed documents or the certified survey I was charged for, even though I have asked for it several times and left messages. I called the survey company and was told they gave 6 certified copies to the title company to give me. The last message I received from the sales agent said the survey company was mailing them to me directly. That was 2 weeks ago - still nothing. No one from the title company calls back or responds. They were disorganized and not responsive. Extremely disappointed and cannot stress enough “BUYER BEWARE!” . ... More

I have couple of things to fix after we moved in , it was a hard process with no response

Home horribly built. Rushed into a closing date with an ill equipped home from a QC perspective. Documented over 10 active issues with paramount issue of faulty air. Takes numerous emails that finally threatened escalation for a finger to get lifted. Unbelievably dissatisfied . Woth I could provide my full name as all should see what a crappy job was done and perhaps a resolution. One month in the house and we are already considering selling….buy what does Pulte care…they got paid on a faulty and overinflated house

If you don’t mind being just another number Instead of a human being use Pulte. They could care less. Loan processing is a joke. They could care less about you as a person in one of the biggest purchases in life they take all the joy out of it. Literally got to the point I didn’t care if I got a “Pulte” home or not. Worst experience I e ever had buying a home.

I recently purchased a new home from Pulte Homes, and unfortunately, my experience has been far from satisfactory. The quality of the home has been compromised significantly, and numerous issues have arisen. First and foremost, the purchase process was extremely stressful. Whenever Pulte Homes sent a document that required my signature, they marked it as extremely urgent and pressured me to sign it on the same day. They did not provide me with enough time to review the documents thoroughly and warned me that I would have to pay extra fees if I delayed. This high-pressure tactic left me feeling rushed and uneasy. Upon moving in, I noticed several quality issues. The garage floor is already chipping off, and sand comes off while walking on it. This is a serious concern, and I am worried about the overall construction quality. Additionally, the window frames have very little space, making it difficult to install window blinds properly. The carpet provided is of very low quality, which is disappointing given the investment made. Furthermore, the backyard & front yard has many potholes, and the sod was unevenly placed, leaving many patches and an unsightly appearance. Pulte Homes collected HOA fees for the rest of the year, but they did not select a vendor for lawn care for more than two months. As a result, no lawn maintenance was done for almost three months, yet HOA fees were collected for those months. To make matters worse, I discovered today that Pulte has provided wrong zip code in the closing documents. Now, I will have to connect with the law firm to get it corrected. Not sure how big is this change and how much hassle I must go through. In summary, my experience with Pulte Homes has been quite disappointing due to the compromised quality and the multitude of issues. I would caution potential buyers to thoroughly review all documents and inspect the property meticulously before finalizing their purchase. ... More