Pulte Homes Reviews

I bought the house recently and not happy because of the below reasons: 1. No provision for trash Bins in the Kitchen. No one communicated about this during signing of the purchase agreement. 2. Due to cost cutting, corner space in the kitchen wasted (they have simply blocked about 12 cubic ft storage space in kitchen). 3. No SOD in the front of the house which was committed during purchase meetings. 4. Partial SOD in the backyard, no proper grade work resulting water accumulation/breeding area for mosquitoes. 5. No play area for kids in community.

Jennifer sales consultant only looks out for sales, that’s it! She adds options and upgrades without explaining description and costs. She did not tell us we had 9 days to review agreement and back out. Too far in to purchase months later I found this out. I’ve already closed on house. Our first night sleeping in house my son’s bedroom did not have a register in the floor for A/C to cool his room. Next morning Ali comes out to house and I show him the pre-drywall picture showing register in son’s room on floor. Pulte even had city inspectors with City of Novi give us final certificate of occupancy. Other issues with house: paid for 4th car garage to be insulated and I had to show Ali the attic space over 4th car garage that no insulation was installed; items to be fixed on final walk through were not addressed and fixed and we did not realize until we were living in house and when brought to Ali’s attention he directed us to go through warranty department now. There are some positives though: design and layout of house is nice and lot is big enough to put a pool in. For the price paid I expected better quality, which my Pulte Home is lacking. I wonder what other upgrades I have paid for that were not installed or completed. ... More

Very bad execution after closing service is very bad material and build quality so poor whole house make noise floor and steps in just 1 month even doir not closing properly low and cheap quality making cost cutting

We were shocked with the lack of integrity from the team at Sapphire Point. Andrew in sales gave us frequent updates and responded quickly to most of our communications. The rest of Pulte team either ignored us or didn’t care to make sure we were taken care of. The construction team just couldn’t figure it out. There was initial miscommunication and harsh words used by their construction manager Morrison, although he was nicer in person. David is his supervisor and was always very nice in person but would promise things that would amount to just sweet words. Quality of workmanship and materials: - There seems to be a higher priority of pushing houses to closing than doing a good job with completed homes. - What could’ve been completed in one week by construction is now taking months while working with warranty. - Our kitchen sink was leaking on day one - There was a portapotty in our front lawn for a few days after closing - Numerous walls and door frames not plumb. - Numerous damaged and stained driveway pavers - Scuffs and scratches throughout our flooring - Floorboard was left removed from wall and repair pre closing was incomplete - Our master shower pan is still dirty from construction Trustworthiness: - I think that the individuals responsible for building our home intended to do a good job but they just didn’t follow through. - There were lots of promises to make corrections leading up to closing and after closing but it took numerous days just to get our simple sink leak fixed. - Once another individual became involved, all previous individuals disappeared and did nothing to make sure we were taken care of. Value for the price - The overall value for our home is hard to justify. No independent contractor could get away with the poor quality we got for our new floors, but I don’t see Pulte caring too much to fix the whole floor. - You do get to pick out many parts of your home but many of these things are similar or standard with Lennar, MI homes and Neal Homes. We built a home locally with lennar and it was a superior product. Responsiveness - We had to visit the front office a few times and also emailed management more than a few times before anyone got our issues considered for repair. - We are 3 months post close and are still waiting on a number of items from our inspection report to be resolved. It was originally supposed to all have been completed prior to closing. - It took almost 4 weeks after closing before we got a wonderful spreadsheet from Andrew in warranty with dates for our items to be completed. ... More

We had really bad experience with one of our stair selection. We opted for stairs on the upstairs and when the home was done built Pulte put in a drywall there instead. This was so heartbreaking and Pulte was never ready to get it fixed or provide compensation for us to hire some one outside to fix it

I had a nightmarish experience purchasing and building a home with Pulte. The craftsmanship was shockingly poor, with numerous defects and shoddy workmanship evident throughout the construction process. To make matters worse, it became apparent that unskilled labor was employed, leading to further complications and delays. In a disturbing revelation, it was discovered that some workers were underage and involved in illegal labor practices. This entire ordeal highlighted the importance of thorough research and due diligence when selecting a home builder. Despite numerous complaints, the builder failed to address major issues plaguing the house. Every window bore noticeable scratches, a glaring sign of the lack of attention to detail. Shockingly, almost every kitchen cabinet required replacement due to subpar quality and craftsmanship. The builder's negligence in resolving these fundamental issues underscored their disregard for customer satisfaction and raised serious questions about their commitment to delivering a quality product. It left me frustrated and regretful about the entire home-buying experience. I will never consider a Pulte home again. ... More

If i knew i could help you improve i would spend the time. You have several issues and i am not 100% satisfied. You seem to promote your way to get a good review with simple one way form not allowing negatives. Your process is fast tracked poor quality allowing sub contractors to cut corners. Minimal supervision. No quality standards as the sub sets that in the field. Poor to no reprrsentation by city inspectors helps you get away with even more issues.just checks the box and doesnt get out of truck. You are likley held hostage by your subs ..only as good as your subs. Your products need updating. Areas needing attention.: Ac noises and wrong application Landscape poor..been using same co too long Price gouging, you can make a.profit but why take advantage. Exterior sidewalks and driveway damages not repaired or cleaned. Not finish trim in walk in closets. Need comfort height toilets. Come on..the tub surrounds are embarrissing. You build in az ..excessive hard water 32 grains or more hardness. You need to provide water softeners as a house feature not an add. This to me is as important as a post tension slab basic. Using cheapest Sherwin williams flat paint. Baseboards too small scale . Floorin height takes away 1/3 of base height. Use 4 in Base height minimum. Exterior paint is 1 coat flat. In az climate . Framing at soffits and tie in with stucco leave huge gaps for pests. Yoi loose the tight house at the soffit transition. No one checks the tile installers . Hollow tiles. Improper thinset Just a blow n go fast install skipping quality. Wall insulation is poor for sound deadening. Cheapest cellulous fill. Attick insulatio. Should be 12 inch and its only 4-5. Superintendent has no support to make changes. I purchased a spec home and this is what i saw Pulte could be a leader but takes the cheap easy way cookie cutter dont ask questions or make changes approach. Make the margins skip the quality business model.. Wes and john did good job. ... More

I spent almost a million dollars on this house and simple things, like the toilet paper rolls, just keep breaking. Overall just terrible quality

Delayed the construction in more than 7 months, and delayed closing over 20 days. Lots of unfinished details, broken doors, drawers. Clogged toillets and bathtube. Dirty pool, without the filter.

Poor workmanship, the quality process is very very poor. Houses pass quality inspection with lots of things missing from what we signed up for. Many items are not in working order and had t be fixed after closing. Response to issues is very poor. Construction team just tries to dust off issues.

Worst service .you pushed me to close my home promising that all issues I pointed out during pre closing orientation will be addressed immediately.now it’s more than a month I closed my home but no one took care of the issues .plumbing,pests,cabinets doesn’t close ,lot of ants and musquitoes due to improper sealing ,commode paint peels off.poor quality materials used and construction quality is below average,carpet padding is not proper and nails hurt me whenever I walk on them .it’s a nightmare with pulte

Very disappointed with the quality of workmanship! Damaged floor tiles, kitchen cabinets and countertop, appliances did not work, fridge needs to be replaced. Paint is on the floor, carpet and windows .Several windows need to be replaced.

Home looked good on paper, demo house was good as well. After signing trouble began. During build there was a lack of initial contact, got however changed by Raul, sales guy and Steve our build foreman. No changes could be done to house and promises of a water loop got forgotten and I had to pay out of pocket. Build quality is what can pass the code inspections plus lots warranty issues. Screen windows was broken, garage floor cracked, GFCI wiring done wrong, HVAC thermostats misaligned, paint marks everywhere and on everything. Installed carpet is creating allergy reactions for all of family, which I asked them not to install. Pulte declined...Garage was said to have been insulated... but it's not. One of the toilets even included a present from a builders. Home will be great once Pulte fix their mistakes then I can begin and rebuild it to proper finish. If you can get 50% discount then Pulte is worth it. Pulte is an emperor without clothes, upheld by a few good people who really try and do their best. ... More

I cannot express what an awful home buying experience and lack of workmanship and quality. Would not recommend.

This company does not respond to warranty concerns in an appropriate manner if any response at all, does not care about the buyer, does not address buyers concerns, treats you with ultimate disrespect, allows substandard workmanship with the promise of correction without action, picks and chooses who they make allowances for based on personal preference, and while the list could go on and on there is not enough space here. Absolutely the worst experience with a builder we have ever experienced.

This my third new home. I was told this is a great builder with quality homes. DON’T YOU BELIEVE THEM. I tried to get my $15,000 dollars back and move on, but no, they told me even though we said we will have your house ready but did not, we normally don’t do this but pick another house. Out of all the homes I have bought from different builders, this one gets a ZERO. The sales person, sucks, the builder, the worst and the house , equally bad. The wood floor is chipping, the microwave you have to keep slamming the door to get it to start. When you flush the toilet beware you will see it again. The window frame on the side of the house is cracked and the installation inside the window is showing. Hmmm, this is what you get for one half a million dollars. Oh wait, did I mention the builder refused to come and pickup all the paint they stored in the garage for all the other lots, I had to load it in my truck and drop it off at their trailer. You must be laughing by now, while I am crying. If I could roll back the hands of time, I would have rolled past this builder. I am still waiting for service. But please don’t let this email deter you, just talk to my neighbors, they would say, don’t sign away, drive away. Have a wonderful day! ... More

- Built by cheap materials - Home design options were very cheap even after paying for the upgrades. It was better to receive the home with default design and install later. Particularly, I don't recommend buying appliances with Pulte. One can buy it from Home Depot for almost a half price. Pulte charged high prices, and the appliances installed with cracks/scratches and missing parts like missing glass shelf in fridge. - Almost all doors have issues (cracks, missing screws, loose hinges, locks). Pulte employed very bad quality constructors. - Issues raised from Day 1 of moving in. Garage door glitches, septic tank warning light is on and off, etc. I could not find anything has been installed properly; floors are uneven particularly on kitchen island where you feel the most; upgraded carpet and padding are so thin so you can feel nails easily and padding are so bad you can feel there are nails or some construction materials underneath of carpet. Almost every room flooring has issue. - Paid for the isolated study rooms. It was a total waste of money and you are not sure even they installed any sound proofing. - I thought I was unlucky. But neighbors have the same experience; so we are on the same boat :) ... More

The overall process was disappointing, sales was always promising things that were never fulfilled. The house was rushed and the quality of the home was not what we have seen from Pulte. I will never buy a home or refer anyone to buy from this builder. The house was not finished at closing and was not finished for over a month after closing. The warranty does not respond to emails or voicemails. There are still items that have not been resolved and no time frame for them to be completed. This review is a waist of my time for that fact that my house will still be incomplete. Thank you, the only reason we bought this house and signed at closing, you should thank Jorge our construction manager. He was the sole reason. You should value your employee for that reason. ... More

Terrible experience with Pulte. This is my fourth new build and I understand there will be problems with the home after it's finished. The workmanship is sloppy, lack of accountability is unacceptable, and communication should have been much better. My small home of less than 1,800 sq. ft. and priced over 500K, and it looks more like a $250K home. Closets and pantry wire shelves are narrow, they could have installed the much deeper size or wood shelves. Vent hood was installed crooked and only attached to wall with one nail, not four like it should have been. When garage door opens it sounds like a tank is driving through the door...extremely loud.! The worst experience was at the Design Center. Design Consultant told me many things that were incorrect. She lacked any attention to my needs and my questions. I was not allowed to return to Design Center when I changed my mind on a few things and they (she) would only forward me pictures via email and/or text to choose my tile from. What happened to "excellent customer service" as Pulte claims to provide? ... More

The overall experience is poor. Your sales person lies (found the proof now fyi) just to get the sale and doesn't care about the person, the initial approach was with a demeaner towards me and the overall process is full of hidden fees you're not told of until the very last minute. Closing was attempted while the driveway was being poured, literally walking into the house through boards. VERY poor taste. Craftmenship is honestly shameful, it's noticable every single cheap item was selected and the amount of error and lack of attention to detail is noticed as you walk through the house and start living. Every day is a new thing that just disappoints the overall quality provided by Pulte. I will NEVER buy or recommend Pulte ever again. Worst service and experience of my life. ... More

No body take responsability. They say that the contractor come to home to fix the damage and the contractor come very late or don't appear for the house, so waste my time, my money and my patience, i signed two month ago and I can't live in the house because they repair something and damage other thing, I think that this nigtmare never will finish. I need to somebody to take my claims

I month after I moved, ask to repair my master shower plumbing and until nothing. Three week I have 2 inch the water in my shower area, water is green now..... Visit to repair !!!!! LOL

Cheap material the warranty comes with the home is a joke no body cares after the closing contact the manger warranty and the agent department no body responds when they answer the phone they know what is going on they put the owner on hold I have an issue with the upstairs bedroom above the garage due to wrong installation the temperature is very low and the floor is vibrating when I open the garage door I have been saying and calling about that nobody cares neither response to my emails

No proper response and rushed me for closing and no price matching

Shandra the realtor lied to us about multiple situations; if a verbal promise is made obtain documentation of that conversation. Upon purchase date former verbal promises were still unclear and we were unable to these benefits. During the home buying process we were informed that the house was being sold to another party, yet this information was false due to improper procedures. Dillon the construction manger is in a constant state of disarray and never holds his word on contracted repairs to the home. It has been 2 months since we have move in and the only fix from tape day was a patched hole that still is not sanded or painted. And yet we still don’t have a functional dishwasher. We have be neglected from every person we have been in contact with and given unfulfilled guarantees on completion of projects. And these are projects that should have been completed before move in day. Including everything from simple wall repairs to having a functional appliance. Side note; we watch from our windows other homes being worked on yet repairs for a home already purchased are not deemed important. We feel completely neglected and even disrespect. When my wife brought up damaged cabinets to the construction manger she was handed a repair kit. We were utterly embarrassed to be repairing our brand new cabinets in-front of our family. I would never purchase a home from Pulte again and recommend against it to anyone I came in contact with. Do not purchase your home until the items from tape day are completed. ... More