Pulte Homes Reviews

Our Pulte construction PM was great to work with but outside of that there was little positive that came from our build. I would not recommend Pulte and/or Holland Pools

Try to come to the community with a Realtor to represent you and help you in the process as some of the conversations with Sales are vague and will not go into details about what you could get in your home. Yes, they will go over pricing of additions but you'll discover the reality at the Design Center appointment and some more while your home is being built. Also hire an Inspector to do your phased home inspection as we had lots of flaws brought to them during the inspection reports during construction that we would not know about if we just hired an inspector for the before closing inspection. Have all your questions answered before signing the contract. This might not be an easy process with them but your Realtor will be your mediator. Their mortgage team is not service oriented neither. ... More

So many issues with my first time buying experience. Sales team is great but the builders not responsive or helpful!

Right until the contract is signed everything worked great but after that things fell apart. Major issues were never communicated like garage size was totally wrong where car won't fit and was not even communicated by builder. After we moved there were issues and when warranty is contacted there is either no response or they say it is not covered under warranty. Very frustrated with this purchase and will never recommend Pulte.

Bad customer service. Bad finish’s on the house. Nothing lineup. And they promised to have an individual within the first month to take care of any issues and it’s has been a month an half and no response!!!! Be careful and check out all final touch’s especially your windows, (top and bottom not the exact measurement). Bad work over all.

Never recommend to any one. It has been a nightmare no updates, poor communication and very poor quality

For the price we paid for this house it should have been completed. Like the concrete should have been sealed, the grout should have been sealed, the granite countertops should have been sealed, the garage should have been fully insulated and dry walled, the garage doors should have been insulated. I could go on and on. I would NOT recommend anyone to buying one of Pulte overpriced unfinished houses. Then after closing it took more than 30 days to get a approved Occupancy Certificate..... And should I talk about the lack of getting problems resolved in a timely manner......... no offense to Nick but I would never buy another or suggest anyone to buy a home from them. ... More

Very disappointing

The Pulte home we just purchased is our fourth new home purchase and has been the most disappointing experience by far. Pulte is the exclusive builder in the area we purchased in. After numerous meetings with a sales agent we were not made aware of some key design options. One was very important and not explained thoroughly. The total costs for what I consider to be modest upgrades represented more than 50% of the base cost of the home/lot. An example of the lack of trustworthiness is on our cabinets. Spent $38K in upgrades and after closing we started to unpack and all of the 24" deep lower cabinets in the kitchen, laundry room and bathrooms had small 6" shelves. No shelves that were the full depth. This eliminates the ability to utilize the cabinet space. When approached about this concern we were told the come as is and these shelves will not be provided. This configuration was not disclosed during the options selection process. There are other examples I could provide. Regarding quality workmanship and materials. Our warranty repair list is at roughly 25 items. One example on this is the AC pad, simply walking around it to inspect it caused the pad/cement to crumble. When repair technicians have come out to fix warranty issues they don't speak english so its literally impossible to communicate. Repairs themselves have also not been up to par. One example of lack of responsiveness is our farmhouse kitchen sink. Upon final walk-through, we discovered a chip/crack which was clearly caused by someone dropping a tool in the sink. nearly 60 days later we still do not have a new sink or a repair done on it. This after numerous communications to confirm timing and a plan to correct. ... More

The quality of workmanship on these houses is extremely disappointing. 1 month in and they have to replace the sub-floor in the laundry room because it has a huge hump in it (FYI-Pulte knows this is an existing issue in all Modena homes) and have to tear apart and move a wall because it is not straight/square with the rest of the area. This shows the poor workmanship by the framer. The framer comes in and complains the whole time about making the repair and blaming it on other trades. The field management team and their unprofessional from day 1. They did not make the repairs necessary that were suppose to be completed from the walk through delaying my crew to do their construction which repeated for over a month. They finally come in a make the repairs and they are not done correctly. They put a band-aid on the sub-floor and had to fight to get it replaced. They can't be trusted to make the repairs correctly. I had to escalate it up to a corporate office locally and that still gave me mediocre results. Overall, I will never recommend Pulte again due to the lack of professionalism and commitment to get the house built right from the field management team and the continuous arguing from the so called "customer service" repair team. ... More

Low build quality and trades. House has problems and builder has disappeared. Very disappointing experience and will never consider Pulte in the future.

We are extremely dissatisfied with Party. There are numerous, five pages of items that were supposed to be fixed prior to move in. There were only a couple things fixed prior to distribution. We have been fixed, we have made schedule changes to be home a few of the items are addressed instead of all, wasting our time. Paint and drywall disgusting completely unacceptable.

The quality of the workmanship and problems/issues within the first two months of moving in is beyond acceptable. Over 40 errors in the home build at the closing walkthrough. Construction Manager refuses to communicate about fixing the problems at 8 weeks into my 12-month warranty. Our kitchen ceiling has had two roof leaks within 8 weeks of living in the home.

You will be spending a lot of your time fighting to get repairs completed! They will complete them but you have to fight to get them completed.

Close date was pushed out 6 months. Sewage backups in brand new home ceiling drywall cut out carpets n padding removed. Pre close punch list still outstanding 2 months later. Lack out concern from builder builder.

I have had several issues with my home. Some have been taken care of and some haven’t due to the incompetence and irresponsibility of the company. Several times I have been told someone would come to fix things and they never came at the scheduled time due to a miscommunication on Pulte’s side and them not ordering the materials they said would. I have emailed the fields manger about another thing that came up. Part of my bathroom cabinet fell and it looks like the wood wasn’t place right and it’s uneven. No response. I’m disgusted. I’m paying a lot of money to a poor quality company.

the contractors that were used to build our home home didn't care about the workmanship very sloppy have a large list for warranty work to be done

This review doesn't allow me to put zero stars so I had to put one. I was lied to repeatedly by the salesperson and project manager saying that I would not hear the train inside of my townhouse if all my windows and doors were shut. I repeated it back to both of them and they said "YES". I have witnesses btw too. When the train goes by it's so loud it's difficult to carry on a conversation in my home or hear the TV....but that's not the worst of it....when I went on my walk thru the home was visibly not cleaned. It was filled with sawdust and construction debris so it was difficult to see the condition of my hardwood floors. I was told by the project manager that he would have everything cleaned by the time of closing. IT WAS NOT! I was there to move into the home with my movers and nothing had been cleaned. The project manager scrambled to get some cleaners...while my movers just sat there. Come to find out that hardwood floors could not be cleaned...they had glue all over them with boot footprints on them and they tried 3 times to clean them with a solution to get the glue off. They are trying for the fourth time next week to clean them. But that's not the only thing wrong with my $33,000 floors....There are big black streaks running thru the wood and the sample in the design center did not have any black marks...nor does the pictures on the Shaw website have any black marks in their hardwood. I have been fighting with Pulte for 6 weeks now. They have not paid for any of my relocation fees...ie hotel etc. They are refusing to replace my floors at this point. This has been so stressful for me. One of the reasons I bought a new house was to avoid this issue. I could just move my stuff into a brand new home. But that is not the case. I'm still deciding whether or not to get an attorney involved. Oh btw they will not furnish me with proof of the type of windows they put in the home (STC rating) showing that they complied with the city's Sound and Noise Study. They are untrustworthy, non responsive, horrible people that work there. I should have brand new floors and I should not have to be going through what I have been for the last 6 weeks. Still can't move in yet...and all my stuff is in my garage. But they are taking the stance that the home is livable so I should have moved in with all my stuff and moved all my furniture out of the home for the four times that the entire hardwood floors needed to be cleaned. This is a crazy thing to say!!! This is how they are getting away with NOT paying for my relocation or any expenses that I occur with homeownership as they see it as livable! Makes no sense at all ... More

I absolutely love our new home, but am so not satisfied with the quality of the workmanship. Many items we noticed while our house was being built and brought it to the attention of the superintendent on more than one occasion. Nothing was corrected at that time and the trades continued working. When we did our first walk through these items once again brought to the attention of the superintendent. Still nothing corrected, and then another walk through. By this time the dry wall has been hung, kitchen counters are in and electrical and plumbing are all in and still the same issues have not been corrected. Electrical outlets covered with dry wall, the electrician not able to run the power full circle due to this. While I could overlook somethings, others I could not. Our $12,000 master shower, horrible workmanship and 6 corrections later we are still not able to shower in our master shower. Let's just say they would save money if they would do things right the first time or at the lease fix things right away rather than waiting until completion when they have to rip things apart. Seems like they're short handed and no one is watching, then the mad dash to finish on time. I'm bitter sweet with the experience and question if I'll ever do it again. ... More

Poor workmanship, untrustworthy, unresponsive to all issues

Pulte warranty department never answers the phone, and when you leave a message they don't call back. I called them on Wednesday June 19, 2019 and today is July 1, 2019 and I still haven't received a call.

1. Sales person have NO sales experience and ZERO Knowledge home sales or options. 2. Sales person is very arrogant, NOT trustworthy, fabulist, her ultimate goal is MAKE MONEY in sales NOT providing accurate information. Lot of options were missed during the final selection process. This is very evident including- Pulte staff agrees with these comments. 3. Even though I had a realtor, in the final sales documents sales person did not include the realtor. 4. The Options were selected based on Model, but blu prints were developed completely different. ALL SURPRISES. 5. Does not provide option list for a selected home. Need to make separate trip for every question. 6. Sales person Sends threatening emails, this is unacceptable. 7. The first meeting with Field Manager, sales person ask for signing paper work from customer, then you add the text. Basically it a forgery. 8. The Model home and the blue prints are different, sales person or field manager cannot able to support to have chandelier as per the Model. 9. The substandard material - like lumber, windows, doors, baseboards, cabinets, appliances and several more. 10. The paint is a Joke, when you rub the wall, one can see the drywall. 11. Workmanship- the windows are crooked. Lots of squeaky floors, basement was flooded for several days, the floor is discolored. Adjacent Model Model next to my home is an example, due to that reason the basement is getting painted in grey. The entry had lot of scratches during the building process, the field manager should fix them. 13. Cutting the corners every aspect, did not clean and power wash the basement. 14. Bathrooms spout were broken. 15. The Whirlpool microwave and oven stopped functioning on the Day one after move in. 16. Cabinets upgrade -2 option material quality is worst. 17. Poor workmanship quality. 18. Option prices are very high with Substandard material. 19. Beware of sales person forgery practice. ... More

I’m disappointed with the way certain things were done in the home. Everyday I’m finding more and more things that weren’t done correctly

very bad customer service from builder manager , service people . Had issue with garage door , they saying we hit the door by car !! Very irresponsible builder

We need some repairs NOW and very poor quality compared to Pulte in Arizona