Pulte Homes Reviews

The house looks great but the built quality was really disappointing. It’s been almost three months and every week something is discovered broken, damage or not done properly. Whenever I get work crew scheduled they don’t bring the right tools because they weren’t told of the issues correctly which leads to several rescheduling. Carpets constantly comes apart all over the house, certain light fixtures don’t work at all. I can go on and on about issues I have been having after purchasing this new build. I feel like my experience defeats the purpose of buying a new house and this is not my first brand new home purchase but my first bad experience. ... More

We understand we are living in unique times with unprecedented challenges. That being said Pulte has failed in their production and delivery. For the most part the employees are well intended. There were minor problems with the sales department and mortgage department. These were normal and generally handled in a professional manner. Unfortunately, Pulte constructions has not adjusted to the current economic conditions and challenges they present. Instead of giving us better quality finishings, as we expected, corners were cut on material purchases and sloppy work was done. Needless mistakes. Our bathroom doors banged together. We were told that the door stoppers they used met specifications so that was normal. Really… it is normal for the doors to hit each other after the stoppers have been adjusted as far as they can? Very frustrating on a simple item. We had to go out and buy doorstops that cost a few cents more, take the doors off, install the new doorstops which resolved our problem. All at our expense. This is just one of many examples. We have had to fix numerous items ourselves. The process has not been a pleasant experience. What is shown in sales literature is not what has been delivered. Most of what we read negatively online turned out to be true. Based on the terms of our contract we had to close on a Home that was not finished in a professional workman like manner. Some of the work in the home is of good quality. Most of the work in the home lacks expertise and care. Sloppy finishing work. Needless mistakes. Many of these mistakes could’ve easily been fixed during the production process. Everything was rushed in an effort to close prior to the end of the year. Warranties and repairs are only as good as the people doing the work. They tried 6 times to replace and install our kitchen cabinet doors. We have decided to do it ourselves and hire our own contractor. This nonsense is mind numbing. Pulte has thrown out thousands of dollars of perfectly good cabinet door because of mistakes being made. Needless mistakes. We understand that this is a production home but that doesn’t mean that it’s acceptable to do substandard work. It has cost us a significant amount of money to fix many of their mistakes and make our home look nice. We have no reason to think that there are any significant issues with the home build. We are hopeful the structure will hold up. In conclusion: the issue is sloppy work, substandard contractors, poor craftsmanship, lack of attention to detail and workman unable to fix these issues. In most cases we had to repair finishing items ourselves at our own expense. We would not recommend Pulte to others. ... More

Worst experience of our lives changed so much on us. Extremely rude sales team, Kelly and sales manager mike. Regional president did nothing for us (k Christopher son) they all cover for each other. Most importantly workmanship is terrible took tons of pictures. We are re finishing a lot on our own so the house can look of descent quality. Couple bright spots on the construction team who worked with us to resolve everyone else’s mistakes. If you don’t care for quality and being just another sales number buy a home with pulte. I would do a ten times better job running this company.

This was supposed to be the happiest time of our life but it has absolutely been a nightmare! We actually had others by in the same community as us and we regret it! They have had very similar problems also a lot of the work very subpar and we’re still having many issues! We have to call or text many times over before we get a response! It has been an absolute nightmare and would never build with Pulte again.

The quality of work was horrible. The house had a layer of dust and film on all of the cabinets and countertops. I spent 2 hours cleaning out stucco from my half vent windows so that I could open and close them. The toilet had fece stains underneath the lid and the seat. One of the kitchen drawers doesn't close. The cabinet under the sink still has the parts for where the shelf is supposed to be hung, but they just didn't install it. There is paint all over the floor, countertops, windows, bath tub, clothes rails, on the bottom of all of the cabinets, and on the carpet and tile. There is a 10 inch crack in the door frame to the garage, which is supposed to be a fire door and it does not close on its own. Several electrical sockets were open hot. The bath tub has a 1 inch scratch. The handle in the bathroom had a sharp edge that cut my hand open when I tried to open the door. It looks like someone dropped it, damaged it and still put in on. The cabinets are chipped. There are multiple tiles that are scratched on the floor of the walk in shower. There is plastic sticking out from the mirror from when it was installed. The floorboards are dirty and need to be painted. The french doors do not close or lock. There is paint all over them, up to 3/4 inch away from the frame. There is a 1/4 inch gap at the top and a 1/8 inch gap at the bottom of the french doors when you try to close them. There is no door stop fo the left panel of the french door. There are many scratches on the "upgraded" cabinets, some up to 4 inches long. Some cabinet doors are uneven. The sliding glass door has 1/4 inch gaps around the frame and is uneven on the sides. There is a 1/4 inch semi-circular hole in the left jamb of the sliding glass door. One panel has a large defective cats eye. The screen door still had stickers on it and the paint came off when I tried to remove them. Many windows have silicone sticking out from where the glazier installed them and didn't clean up. Several windows have large scratches and bad Low E tint. The double vent in the dining room is so bowed that the super told us that you need to push in the middle of the vent so that you can close it. Using a 2 foot level you can see that it is more than a full bubble off of being perpendicular to the ground. Almost every window has an uneven ledge that really looks bad when you have the blinds closed. There are several spots on the outside of the house that were missing paint near the spouting. Stucco damage at 15 different spots. The front door is missing paint near the lock and handle. The back porch has stucco feet prints all over the pavers. The range hood vent is still on back order. The super did have someone install a temporary one. The heater did not work the first time that we tried it. The super came out the next day and went into the attic and had to switch it on from where one of the workers had turned it off. Pulte staff and sales people are professional and easy to work with, but the quality of the workmanship in my home sucks! I have recommended to all of my friends to never buy a Pulte home or they will regret it. ... More

I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.

We were completely dissatisfied with our experience. We went with Pulte because my parents had built with them years ago and had a phenomenal experience and we believe that the quality compared to other builders was better. Unforutnately, we had a completely opposite experience and probably will never build with Pulte again. The communication throughout the entire experience was terrible. There were many homes in the neighborhood started way after ours, that moved much more quickly than ours. We believe Pulte oversold and couldn't keep up with their projects. It seems Pulte continued to sell and sell and sell and was less than concerned about their current customers. Also, our closing date was pushed back because of poor workmanship on our home; carpet had to be completely reinstalled, master shower had to be taken down to the studs and redone, severe dip in the kitchen floor that was brought to our field manager's attention very very early but not fixed. My brother built with MI down the street and the experience they had compared to us was not even comparable. Overall, completely disappointing. ... More

READ THE CONTRACT BEFORE YOU SIGHN

DO NOT close on house until ALL issues are taken care of, Once you are in, good luck getting anything fixed. The appointments that are made, NO body shows up. I guess we'll see pretty soon how the " Warranty" side picks up after 30 days. Their Web site where you go to put problems wouldn't take our pictures.Buyer beware

From the beginning, things started off bad, with the realtor refusing to allow us to have our own realtor; because she is the one who secured the deal. Realtor kept advising me to go month to month on my apartment lease; which cost me thousands of dollars. Realtor kept sending (3x) the wrong construction plans to the city so numerous delays. Construction Manager did everything half-heartedly. Our home had a Guest Suite, sort of like a mother-in law suite which is supposed to have its own thermostat control for the heat and air conditioning; they messed up on that too. Then before close they left a mote around our house as a water catching pond. The carpet was thrown in on top of debri. We closed on our home to have electrical surges everyday; the power would trip several times a day on a daily basis . The city electrical inspector came out; and made recommendations; however it was like pulling teeth to get the issues resolved. On top of that, we were also experiencing a methane gas smell. There were some good values, doors, windows, counter top, stucco, carpet is nice. ... More

Poor all around. poor quality. poor experience with repairs. never again

Home was supposed to be completed in March but lasted 7more months. The worst part is that homes that were recently signed took precedence because they paid more money. Unfortunately, for 6months, l was the supervisor since Pulte would not provide me with update and hardly worked on it. Even in some ocassion, l had to contact them about shaddy work and issues on the ongoing building. For instance, l came in on my weekly checks and found one room completely filled with water and had to let them know (this is just one of many). Building was mostly low quality and had several things not done properly including multiple curved wall among several items. I even tracked the progress of most homes on my street and took weekly pictures and have database which showed that i was literally put on a hold while priority was given to others. For instance there was one home that the original person who signed was frustrated and left and Pulte turned around and sold it for hefty extra money and so such a house became a priority. Remember when one time l was told that there was no materials to continue my home until l showed them a glimpse of the database showing the possibility of being descriminated. Within a day of saying there was no raw material and they do not know when they can restart my building - all of a sudden they found raw materials and immediately continued working on the building. Really a shame and am contemplating seeking legal advice ... More

Poor craftsmanship and many task incomplete after closing!!!

Don't take their word for promises, they don't follow through!!!!

Do their homework care about the buyer I closed on a home that was 3/4 finished with promises that it would be taken care of and til today 6 weeks after closing they still are not completed they never return calls and they have poor service I wish I could sell back tomorrow

While out site super is working to fix issues it has been an extremely slow, painful, and stressful process. It took 3 visits for our home to even get the correct attic insulation level. Tile work was absolutely terrible throughout and we requested a new crew from the get go but now a third visit is scheduled finally with a new crew to completely rip out and replace the entire wet bar backsplash. Our floors are one giant tripping hazard, and we requested this to be addressed at each stage, now we have had 3 areas “fixed” but now Pulte is paying for an ANSI “expert consultant” to come out and give a plan for addressing flooring issue. It would have cost everyone, but especially Pulte, less money, stress and man hours to just do the right thing and replace the floors from the beginning. It took 3 weeks to install our floors and due to our front door being knocked off of its hinges during that time trades came and went and whoever else walked on incomplete flooring, and more than likely shifted tiles that were not entirely set yet. At no time was our front door fixed or replaced, so for 2 months of during the final phases our home it sat exposed to the elements and whoever decided to walk through. We still don’t have half of our closing walk through items complete. Even simple items like pushing recessed light back in to the ceiling so it’s not hanging down and out of the ceiling. Overall there was a serious lack of oversight on our home and that sentiment is shared and echoed throughout our entire small neighborhood. We understand COVID has put a strain on the industry, but that doesn’t release Pulte from their responsibilities. Pulte and their reps are the end of the line for all items and does have recourse options available to ensure quality work that covers more than the absolute bare minimum. I also understand that our home price was raised to meet market value, but that should also mean that the quality of work should rise to meet that price point as well, we have had much lower price point homes with far more attention to detail and extremely higher quality control even at times of a shaken market. With our current experience I would never recommend Pulte to a family member or friend and as this will not be our last home, I am very hesitant to ever consider another Pulte neighborhood in the future. ... More

There was 4 months delay. The quality of material is bad and it is badly built with seams, dents, defects everywhere. The HOA is also awful, not responding to your inquiries. Not worth the money at all!

There are multiple issues in the house. Sod was not laid properly and was not watered properly until closing because of which most of my sod is already dead in spite of regular watering. Issues that were identified during prewalk are yet to be fixed and many issues identified during prewalk were only fixed after closing.

I was forced to close without issues been taken care found before and during the celebration meeting. I was given letter of completion from Vice president of Pulte with the list of issues that will be completed by Aug 13th. Field manager stopped responding to calls/ emails right after giving me that letter and I am still running behind the customer care for getting my issues fixed. Had a very bad experience.

I am absolutely amazed, astonished even, at how poor the quality of the subcontractors’ work was. Sloppy painting, stained carpet, broken windows, malfunctioning oven, upside down doors, etc.

Pulte homes are not very certain on closing date and rush on it, so as buyer didnt had proper celebration and worst experience and fixing up cosmetic and couple of damage within home. As a new homer we have lot of question and nothing was properly answer and field manager chnages no often with not at all update to what happen at site. I would not recommend for improper response with sales and field manager here. Unsatisfied and keep getting lots of very very delayed response.

The customer service from this company is non-existent. From the top to the bottom they do not value their customer’s experience in the slightest. We had multiple issues with our foundation and basement during the building process caused by the field manager, and had to contact him first about it. Then we had to demand certain things take place to ensure they did not try to cut corners. Communication on progress or about issues was never initiated by Pulte and it takes a minimum of 2-3 attempts at contact before a short response that often doesn’t even address your concerns or answer your questions. Close to closing our inspector (not anyone at Pulte) discovered a leak in the basement wall. We had to fight tooth and nail for that to be fixed, and fixed properly. On our celebration walk, our house wasn’t close to finished, our railings were the wrong color, and there was a leak in the basement. The field manager “guaranteed” it would all be taken care of by our closing. On the day of closing for our final walk through, our house still wasn’t near ready. We could not believe they would try to close on a house in this condition. The final paint was not done, the railings were still the wrong color, it was filthy, there was still a leak in the basement, and the sump pump stopped working causing the basement to fill with water. The only one who ever apologized was the sales person. The field manager would not even come up from the basement and has dodged us since. We also dealt with the VP of Sales, who was completely rude and clearly does not value the customer after the way he spoke to and about us, before he even had all of the information. Everyone I’ve talked to in the neighborhood has had similar experiences. I would not recommend building with Pulte. ... More

Any issues found after closing are not considered important. You are not able to talk to a real person.

Before closing, there was a laundry list of issues that were promised to be fixed after closing. Some were small, others pretty big. The more minor issues I fixed myself or the supervisor had resolved. Without being petty, I will say the overall workmanship was poor. The biggest issue I reported was visible seems on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of the more comical ones were, “well, your house is set East to West, so you’ll see the seams,” “they aren’t seams; they are shadows,” “gravity pulls on the wet drywall mud so you’ll never have a seamless ceiling.” In addition to the visible seams, the other topic that got under my skin was the Pulte team talking to me like I have zero knowledge about the home building process and that I should accept defects. Just today, I was told, “I have twenty years in construction, and visible “shadows” (seams) are very common.” In reviewing this entire process, I’ve realized that Pulte doesn’t care about the homeowner. It’s a turn business. Sign the contract, and they are done with you. Honestly, I cannot say one positive thing about purchasing new construction from Pulte. ... More

We moved into our Pulte house in late March, and there have been a ton of issues with our house. See list: -Roof in our office leaked due to defective shingles which led to trim damage. -Painting was rushed as whole walls/rooms need to be repainted. Our house is currently stickered as we wait for the painters to come back. The painters have been scheduled four times over the past two weeks and have not shown up. -Windows in the master bedroom/third floor do not lock. -Cabinets with splits were identified during final walk through, and we are still waiting on replacements. -Toilet in upstairs bathroom leaked which caused damage to our floor. Issues that were encountered but resolved: -Main floor had a ton of scratches due to contractors when we moved in. -Water leaking through our stove hood when it rained. -Gas leaking through the pipe under our stove. -Our driveway had a drain in the middle of it which scratched the bottom of my car and was a major inconvenience. Two months in and the house feels like a construction zone. Note: Brad Cunningham has been great with resolving any concerns/issues. This survey does not reflect on Brad's performance. ... More