Pulte Homes Reviews

poor engineeringquality，price cut too fast

Definitely not high standard compare to what you pay. Aims walls are not straight , and lots of thing you find out after final walk in. Poor quality. Not to mention the sales people ( at least ours on that time) that wasn’t clear about very important information about your lot we purchased , without showing us the real space and back yard we are getting - just let us add 30K more for ‘premium lot’ with worse shape of yard than regular lot. We found out after we paid the deposit and after they start building. Will never buy from Pulte again , 30K extra laid for nothing ! For extra space you can’t really use ( back of the house and front of the house) and getting bad shape of back yard. ... More

very disappointed with the warranty Very slow to non existent redponse

Quality of work is terrible, managers do not inspect the work .

Pulte's response to issues that have come up since we moved in has been extremely disappointing. They do not follow up with you. The warranty department doesn't respond in a timely manner. I have water running into our home every time it rains. This has gone on for 3 weeks. No one has come out to repair it. Construction bins constantly have trash and garbage spilling onto the ground. This is vey unprofessional. I've told our friends we have made a mistake building with Pulte. They do not keep their promises after the closing. We've built several homes and this is the worst experience we ever had. We built in Noblesville ... More

My experience dealing with pulte has been AWFUL for so many reasons. Please feel free to call me as there is to much to write and I've wasted enough of my time dealing with your company.

1. Wrong type window (fixed) was installed in master bedroom which can't be opened. 2. 240V wiring was wrong which burnt my new dryer. 3. The floor is not level, 4. the concrete patio is in wrong pitch, a big pond will formed at front door in every raining day 5. Garage floor has a lot of of oil stains Issue #3, 4, 5 were reported during final walk-through. Pulte promised will fix them. Almost 3 months from close, still have not be solved. Very, very disappointed with Pulte for the built quality and service.

The home was not ready to turn over way to many quality issues that should have been corrected if Pulte expected higher quality work. Very disappointing

Framers and drywall guys were horrible, field managers could care less went through 3 field managers till finally someone would listen to our concerns. Delayed several months , every time we pointed out build issues they moved onto the next house.

Everyday we are discovering a new issue with house. Its been only a month and nails are coming out, thermostat is not working, bell is not working. Its been a very bad experience.

Pulte Sales team at Davis Ranch lacks integrity, respect, and a sense of honesty. The sales team says one thing, but then won't honor it, claiming I misheard them. Unfortunately for them, I've got a knack for holding onto things... especially when it comes to writing things down, recording meetings on my phone, and keeping track of every single email, but even that wasn't good enough proof for them. First, how do you justify the fact that my neighbor and I bought each house on the same day... and he paid less than I did for a higher configuration? Second, if the designs for a model change, let us know. Immediately. Don't let a customer buying the house tell you that only to catch you in a lie about how you already notified everyone and put up a sign in the model house. Guess that's invisible. That's just rude. The house has one below par on workmanship with irregularities of the walls and ceiling. I feel as if they somehow forgot to properly insulate some of the house too. Third, if I catch a contractor smoking in one house, chances are they smoked in multiple houses. What did you do about it? Absolutely nothing. Throw something in for me to make up for the fact that you aren't watching. Four, the amenities are a joke - quite literally... Was told there would be a basketball court, tennis court, etc. I think what they mean is the middle school that the community is next to might have those things. The community center next to the pool is absolutely tiny, the pool hasn't opened yet so can't comment on that even though I've already started paying HOA feels that are just going down the toilet. Five, seriously guys... Do you honestly think I'm not watching when you put down grass? Because you're right... i'm not, but my cameras are. Caught contractors putting down grass without top soil on my neighbors plot, which just so happens to have the same effect as what's happening on my plot, and all my neighbors... What do you plan to do about the fact that our lawns are dipping because the ground was not leveled? How about that flooding? The only good thing about Pulte is the two site MGRs they have: Aaron and Chad. The rest are rubbish. That being said, the neighborhood is amazing. The neighbors are sweet, caring, kind people. Davis Ranch is a nice place to exist, near the canyon park entrance, not too far from freeway, etc. ... More

Stay away from Pulte Homes if you can - everything is so expensive, poor quality, bad handing of issues, no peace of mind !!!

Poor quality, finish and workmanship. Delayed and ineffective communication. Once they have your money they couldn't care less about the finished product they are selling. Same homes and floor plans adjacent to mine with same upgrades getting sold for much lesser than what I paid for. Very poor job, less than 2 months and paint is flaking off, drywall and wooden doors are chipping. Haphazard and untidy layout of townhomes in this phase. Nothing is finished. Have no idea why we are paying HOA. The only redeeming factors are location and floor plan. Otherwise please look at the numerous new construction available around here before buying in Pulte. ... More

Home was delayed by 6 months past initial closing Time, workmanship is terrible and repairs have still not been completed at month after moving in, financing with Pulte mortgage was a complete disaster.

Bought my home after seeing their model house but the one they constructed for me had all sorts of issues. They also changed the exterior layout of what they promised at the sale time. The date of completion was pushed back to 2 months and there was no clear visibility as when they will be really done.

We tried to bail out at closing but was talked into it by the Pulte MORG people They were great. Jenny has been 0 helpful we are on our third iteration of drying to get our walls even remotely able to live in. She has zero followup and we are made to fill like we are just a pain. She has asked us not to fill this out this questionnaire because she is bonused on this but after on 1 month inspection and her not following up to see our thought on the two days of labor. Hightlights After we had problems with closing we were told that Will was going to reach out to us and be involved. I got one quick visit nothing else. Jenny will come out as long as it is on her time! She gave us very little instruction on the house. She never ordered the Bar Fridge door not the Microwave door after agreeing to they were flawed. We have had to take off 3 days for work to be done and that work has a ton of flaws. We have asked for paint and still have only received the exterior. I could go on and on! We have felt insignificant at the very least and more excuses the Doan's has pills. We fill we will have 100% repercussions for this bad survey. With that being said I am not sure if that can be worse that we actually have had done to us. Social Media is where we go from here! ... More

Home buying is supposed to be a very happy time . But this was the most stressful time with us from the seeing to the closing . I hope no one else has to do this

Very disorganized (if not a total mess) and stressful in your loan processing. Almost missed the deadline, and we had to switch program at the last minute. The actual footage is over 10% smaller than advertised.

Buying a home should be an exciting and rewarding experience—but building with Pulte was, without question, the worst of the four new homes we’ve purchased. From the very beginning, we were never treated as valued customers. Pulte made it clear that we were nothing more than a nuisance—something they had to deal with, not serve. Every request we made was met with indifference and a dismissive attitude. There was no accountability, no urgency, and certainly no genuine customer care. It was a constant battle to get basic answers and support—things that should be standard when you’re making one of the biggest purchases of your life. We were fully aware that Pulte consistently ranks at the bottom of the top 20 national builders. After going through this experience, we can say without hesitation that they’ve earned that reputation. The so-called “3% incentive” for using Pulte Mortgage is a flat-out lie. There is no incentive—Pulte simply charges you three points to give you the same interest rate you could get from any competitive lender. It’s deceptive, unethical, and exactly what you’d expect from a builder that puts profits over people. We toured five other builders in the Charleston area, and our only regret is that none of them were building in Sea Island Preserve. If there had been another option, we would have taken it without hesitation. To be very clear: we bought this home in spite of Pulte, not because of them. We would never recommend Pulte to anyone, and if asked, we would strongly warn others to stay away ... More

Worst experience I have ever had buying anything.

Based on my experience I can say only ….

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

My overall experience purchasing a home with Pulte was deeply disappointing. While they are incredibly efficient when it comes to collecting escrow payments, that urgency doesn’t extend to providing timely or transparent updates. We received our official closing date with less than two weeks’ notice—seemingly driven by their internal push to meet end-of-month sales numbers rather than any consideration for the buyer’s planning needs. The sales process was equally frustrating. The sales team uses scripted enthusiasm to create a sense of urgency and exclusivity, suggesting that you’re getting a remarkable deal that required “pulling strings.” In reality, the pricing and incentives turned out to be fairly standard—nothing extraordinary. When I expressed this perspective, the salesperson was visibly irritated, which was unprofessional and disappointing. As for the build quality, it leaves much to be desired. While the finishes might look nice at first glance, they mask the use of noticeably low-grade materials. It’s a “looks good from far, but far from good” kind of situation. Post-closing, the customer service has been a major letdown. The service team is slow to respond, and when they do, it’s typically to deflect responsibility rather than offer solutions. Several issues were dismissed outright or deemed outside of warranty, even though the home was brand new. Getting help from the service team feels like talking to one of their flimsy interior walls—no support, no resolution. In short, this has been an incredibly frustrating experience. While Pulte excels at collecting payments, they fall drastically short when it comes to communication, service, and build quality. I would advise prospective buyers to proceed with caution and go in with eyes wide open. ... More

Less than two months since we moved in, there are numerous issues that need to be addressed. The workmanship and materials used are of poor quality. Additionally, the communication regarding the completion of exterior items is extremely poor. We had to follow up multiple times to obtain a timeline for their completion. Overall we are not happy with the purchase and value for the price paid.

During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.