Pulte Homes Reviews

Most parts of the process were way below standards what we expected of Pulte. Multiple times I gave you the benefit of doubt due to global supply chain issues. But now it is clear you were only interested in selling at the market peak, not focused on delivering. 1. Warranty manager although responsive, only responds to selected issues. Some of the issues seem to go into a black-hole. 2. A few glaring design defects were not mentioned, although every employee, contractor and visitor knew of them (driveway slopes backwards, carpet in a few rooms highly defective). Cabinets poor - spacing between cabinets and drywall. 3. The construction manager was a very personable guy, but again hid issues. Tried to sell off everything as final touches. Months after closing, the "final touches" are still unaddressed. 4. The closing department held my key hostage for a day after closing. They didn't give the final figure in time and even after my wire made it to them, they locked themselves in a half day meeting (8/22/22). How can you schedule a closing and let your employees go to multi-hour meetings during that time?? You're lucky I didn't get a lawyer and made you pay for that. 4. I am giving it until Oct 31 for all issues to be fixed. We are reasonable for minor issues - but not going to accept the issues that were slid under the carpet. I am engaging a lawyer. Will go the legal route after Oct 31. ... More

We looked at the model homes and loved the quality, features and craftsmanship. But the house we took delivery on did not come close to the same quality and craftsmanship. The details were below my standard of quality and craftsmanship. Waiting for items still to be repaired without any idea when they will be completed.

Decided to re-locate my family and build a new house which should have been nothing but exciting but wow was I wrong. Sales was perfect, good communications etc. Closing communication was horrible! Caused delays and extra unnecessary flights only to cause more delays and frustration. Workmanship: sloppy, holes in the wall were not patched, overspray on windows, paint splatters on the brand new floors, lines of paint crooked, floor boards uneven and appear dirty due to the way they were installed, cracked grout, etc. (we moved in over 2 months ago and nothing has been done) Appliances: lovely in appearance but 3 did not work and had to be replaced- microwave, dishwasher and oven hood. WE had to report to Whirlpool top get them all replaced Pulte did not help in any way. Driveway pavers are crooked and look like a 2 year old laid them. Paid an exorbitant fee for a smart home only to not have anything installed, all of it was on "back order" even though many neighboring homes have it installed already. Kitchen cabinets are beautiful but one had a huge hole in the bottom, did they think I wouldn't notice?? Marble slab we payed a fortune for is cracked. I know that the builder was pressured to complete the home (not by us) so that they could meet a closing date which I believe led to a lot of sloppy and unfinished work only to add frustration. AS of today none of the above has been resolved, the construction manager tries but he is overworked and over booked and at the mercy of workers supervisors who simply just don't care. I mean really Pulte - this is horrible. ... More

Let's start with closing... Closing on our new build was originally 30 June. When going through a walkthrough (blue tape), there were a lot of issues that needed fixing. Building Manager pushed it out 2 weeks to get everything A-OK. Come Wednesday July 13, repairs were being made but still needed to have some things fixed. Building manager said that these repairs would be completed "for sure by Thursday". Pulte title company needed funds transferred 1 day prior to closing to expedite the paperwork which will occur 15 July. So 14 July I wire transferred the amount to close to Pulte Title, then went back to the house to see progress that afternoon. Issues still weren't fixed! Building manager mention that he would push closing if we weren't satisfied (which we weren't), but the wire transfer already went through. Getting money pulled back for a wire transfer is a huge headache so we were forced to close on 15 July with the promise of the last of the items needing repair will be done within 48 hours. Come to today, September 3rd, the issues are STILL not fixed. Pulte is a joke. You can only use "COVID" as an excuse for so long. Typically a new build will take 4-6 months (I know this because we built a new build from Centex back in 2015 in the same area). Building was "complete" in 12-13 months. So with respects to the COVID excuse, Pulte had DOUBLE the time to build this house. Also we're in 2022 where things are basically back to normal. Pulte needs to treat their employees better listening to their needs and providing the QUALITY resources that building managers need (tradesmen, the amount of houses they are in charge of, etc.) The building managers need to have better attention to detail with a house. Inspecting the trade-worker's work and making sure they show up to work, and if they don't, fire them and hire a new contract. Pulte CEO should support this for crying out loud. The amount of money and wasted time due to sub-par workmanship is astounding. When you pay for a half-million dollar house and you feel like your other house that cost around $200K had better craftsmanship, its speaks loud to what this company is really after... money. Pulte doesn't care about the homeowners, they care about their bottom-line. "How much did we make this quarter?" "Let's jack up the prices of these houses because the market is in our favor." "Pump out houses quick; I don't care if the quality is that of Habitat for Humanity Volunteer level." Never again... ... More

Pulte failed to hook our septic system up to electric. Three weeks later when we tried to reach out to warranty it was an awful experience. No one would return our phone calls or answer any questions about the system. Also, they left multiple items on unfinished on our home after close, and Pulte has not been responsive in fixing 30 days after close. There is no way to follow up and no one responds to warranty. Not sure there is any warranty with the home. Don’t expect any items to be resolved after you close with them. They are so focused on pumping out more and more homes, faster and faster, they have no interest in quality. ... More

This has been the worst experience that I have had with any builder. The site manager is overwork and I feel for him and his upper management team don’t care they just want the house close with a lot of open issues that are not done. A lot of people have open issues in my development that are still open and it’s taking them for ever to get it fix.

Experience was not good. My wife and I both feel this was a bad experience and would not recommend using Pulte as a builder.

The workmanship is a complete joke.

Huge turnaround with employees; had 3 different sales people in less than a year; 2 different construction managers. The sales people and construction manager not on the same page about what is needed in the house; we were told we only needed 1 garage door opener for a 3 car garage since we purchased the smart home package when in fact we needed to add another one for the 3rd car. Now we have moved in and are only able to use one side until we hire someone to come and put the other one in. They are unwilling to work with you on issues and Very slow responsiveness in regards to issues (you email them and they email you back 2 weeks later if you’re lucky) Poor quality of things that were upgraded such as cabinets and floors. They give you 30min to 1 hr for final walk through to find issues and if you email them the next day about something found such as chips in floor they won’t fix them since that’s not covered. Rushed closing due to them wanting to meet end of quarter quota. Overall we like the house but would never build with Pulte again. We built with 3 other families in the same subdivision and we all had the same issues. ... More

Most unfortunate experience, closing with the Pulte owned title company a fiasco, did not honor agreements offered in writing at time of contract signing, Non existence post closing assistance just keys delivery, no warranty deed provided until realtor insisted. failing to provided a forced title insurance purchase despise offering optional payment at a cash transaction, after 33 days of closing I have yet to receive policy certificate, house not ready, expect completion current week .

Home has way too many problems, poor workmanship, it was incomplete when delivered to me they have a long list to fix and complete. I will update with how well they do delivering me the home I was promised and if it is corrected, as I am still hoping for integrity and that this is an isolated situation and not their new normal.

On the final walkthrough on the house there were several things that needed to be repaired, they were fixed. After I moved Ive still been finding several things that need to be repaired. I have contacted the contractor to let him know about the list of things that need to be repaired and he said that they can't do anything about it to contact my insurance. The thing that bothers me the most is all the problems that I have been finding throughout the three weeks that I've been living here, I paid for a new house that was not supposed to have these many issues already. Ive already had to put money out of my pocket for repairs that they left behind ... More

You can tell they just wanted to close out this phase and neighborhood and were "just getting it done". Work requests have been sitting for over 2 weeks with no response or follow up.

We closed on our house over a month ago and are still waiting on things that need to be fixed. We still haven’t hung mirrors in our master bath because they won’t come and fix the shiplap that was installed incorrectly. We are also still waiting for Pulte to replace the carpet upstairs from where their painters spilled paint. Not sure why they didn’t replace it prior to us closing??

The purchase process was complicated by inaccurate option descriptions. Finishes were rushed (poor taping & drywalling, cabinetry misalignments, exposed electrical outlets, a number of electrical wasn't grounded, front door painting incomplete and interior doors misaligned, ripped carpeting, incorrect height on up[graded/deep-pour basement) and are very visible. Some of these items were raised before closing and we were told nothing would be done. Do not recommend.

Overall not happy with Pulte sales builders or Pulte mortgage

Salesperson was great and construction manager was trying to do everything he could, but corporate was rushing closings. We were promised that everything on our walk threw list would be completed or scheduled within 3 weeks.....Didn't happen! 2 months in and still waiting. House was really dirty inside and grouting looked like a 3 year old did it. House is almost 2300 Sq ft and they put a 2.5 ton AC that runs constantly. Mario's AC cannot do anything to help and said Pulte will need to do an evaluation......Still waiting! Electric bill $333.00 which the Salesperson said should be around $100.00. Dead grass has yet to be replace but they said it would be replaced by June 20th....Still waiting. With all the great reviews of Pulte this process has be really disappointing. I was really hoping for a better experience. ... More

We were one of the first people to pre order a house on May 2021. Interest rates were at the lowest and they promised us it would be done December 2021 - Feb 2022. We initially looked for a new home due to the interest rates were still low. I was never informed throughout the process that delays were happening, I would ask a month before initial date of closing, on how the house was doing and was then informed it would be delayed. Feb became April and was promised to close. We had locked in a rate, then was told a few weeks before promised date that home was delayed til June. I had to ask rather them inform me in on when they knew the delays were happening. We ended up closing with an interest doubling on what we initially expected. It seems they hire contractors and have someone manage them. Our backyard has a whole lot of dips and sudden holes thats covered by the grass. If youre not looking while walking, you could roll your ankles. Our floor in the Lanai is full of paint that cant be scrubbed off. Our A/C is on 72, but around 3pm, our house goes to 77 and continues to run non stop. They claim the house is energy efficient. Not a great buying experience at all. ... More

Home was closed with bunch of punch points,All punch points not been cleared after 2 months of closing .. whenever we are asking to pulte team they’d did not resounded on time. I could not utilize the appliances after 2months due to issues.very poor quality of workmanship and materials used, the whole house had been painted single coated( painting could have done 2 coat with primer),electrical pre fan wire not installed 2 separate breakers and drywalls are debt.filed team is not responding for all concerns and they are feeling that doing favor rather caring of customer issues. Totally disappointed with Pulte home Quality and workmanship ... More

It’s usually the “unresolved” issues that get magnified and thus ruin a good rating. I specified during the design phase that I would be needing grab bars in the shower and paid for it. During delivery I was told that the installation of grab bars was not specified in any work order. Then when I pointed it out in one of the printed out work orders, I was told that they only do the backing. In the mean time, 7 days into occupying the house, I slipped and fell in the shower and ended up with a 5-stitches laceration in the arm. It’s now 2 months into occupying the house and all that was installed was one grab bar when I paid for two. Every time I bring up the issue, I don’t get any resolution but a verbalizatiin that it will be brought up to whoever’s attention. I could on but you get the idea I am frustrated - it’s not like I am asking for some freebies- I paid for it! ... More

Pulte is very inflexible with design options. Their baseline features are low quality. Everything seemed to be an upgrade. Pulte tried to force me to move from a double oven convection range to a low budget range. I refused to do so and they charged me more, and still did not get my double oven in time for closing. It's been 8 weeks since they ordered and still nothing. Getting repairs completed due to Pulte's poor workmanship takes an extremely long time. And constant follow up.

During the entire build process there was little to no communication and if there was any it was triggered by myself. Post closing a list of items to be fixed were shared with the customer care team but again no communication on timeline for repairs were given. It is beyond disappointing the customer service provided - it is something you would expect from a builder with no experience.

Pulte Homes in this community is taking advantage of the market situation and building very poor quality homes. The building managers are over whelmed with the number of homes they have to work and not able to supervise the construction quality and missing several important aspects. Pulte homes is only intersted in rushing to close the homes without even having appliances and competing the home properly.I would not recommend this company to put your money

Sales team was pathetic. Construction team was OK until closing but hasn't been responsive after closing. Overall very disappointed with pulte

Quality of workmanship and Quality of materials is very poor, for builder claiming to sell this as luxury townhomes. Items identified as incomplete at close are not yet complete (2 months since close). Response times are 2+weeks with no concrete action.