Pulte Homes Reviews

Quality work is absent

The worst builder so many problems so many missing stuff

The only positive from building this house was Dave, the construction manager. He helped always and was very kind and caring. We have many areas where paint is there. We have many dents in our drywall that were just painted over and never filled in. We have paint drips all over the house on our floors. The three external doors all close wrong and weather striping is coming off. We have huge ditches in our yard that the city said had to be made or we'd have flooding. No one compensated us for no yard now but charged us additional money for a corner lot. At least they could have taken away the extra charge for the lot to compensate us for having no yard. We may have 15 x 20 piece of yard to have outside fun in. Our side yard on the garage side is so slanted that you can not even walk down that side of the house. We paid extra for a side garage door to go in and out of and we can not even use. They forgot the door and had to cut the concrete on the garage footings to put the door in. They also do not have the concrete slab outside the door attached to the foundation. Plus it is so high you a difficult time steppng onto it. It also has the under gravel showing and no dirt covering it. We have a dog and can not even put a fence up because of the deep ditches. Now for Morgan at the mortgage company. She made our life miserable with her uneducated knowledge of the closing process. We knew more than she did and had to tell her numerous times what she needed or needed to do for us. She even stepped in for someone off on our day of closing and caused us a huge delay in our delivery of our furniture etc. from our movers because she said she didn't have the correct paperwork even though the person doing the closing had received it from them and had it on the closing paperwork. She did nothing to help but did more to make us crazy. We would tell people at Plute at different levels and they would ask who we were speaking of and we'd say Morgan and they'd go Oh. Like they had heard this many times before about her. I also used your insurance company for our house and haven't received anything regarding it or paid for anything. I keep having to ask for information and help to get our house covered. I will have to do this again today to see if we do have house coverage. So I'd say we have NOT had much good come from buying a house from Pulte from many of the Pulte owned companies. Sad to see the workmanship on something you pay hard earned money for. ... More

My wife and I purchased this new home when we moved to Texas from Georgia. The house has major air conditioning issues to this day that have not been corrected (12 A/C service calls), there have been multiple issues that had to be addressed that should have been caught by the builder before we closed yet were identified after closing, the master bedroom closet shelves collapsed, and the overall effort of the Pulte team to address customers concerns with their new homes after closing is below average to say the least. My experience with Pulte with regards to repairs after closing has not been very pleasant due to excessive issues with the house that drove multiple repair visits. To put this review in perspective, we have been in the house less than 2 months and have experienced more issues with this house in this short period than we have with all of our other properties combined over the past 5 years. The field level Pulte team and managers are nice, courteous, and professional when dealing with customers, but seem to be lack the authority to make repair decisions or they are too apprehensive to make the decisions when the repairs are clearly needed. Customers expect what they pay for which is reasonable yet I don't feel like Pulte focuses enough attention on customer requests after closing. I hope that the future Pulte homeowners have a better buying experience than we had with Pulte. Good luck to you all. ... More

The quality of our new home is sub-par. After moving in we noticed that 2 walls in the middle of our home aren't even close to straight. They're slated to be repaired but being that were occupying the home now it will be a big inconvenience. Our A/C unit wasn't wired correctly and shorted out leaving us without air while 100+ outside and by the time it was repaired it was almost 90 in our home. Considering we just lost our home in a fire the potential to have another fire was concerning. When we moved in we discovered that the water valves in both bathrooms were installed backwards and we didn't have hot water for 3 days. There seem to be little attention to detail. The home wasn't even cleaned when we took possession. There was even nails and debris left in our backyard. We would not purchase another Pulte home. ... More

Quality issues continue 6 weeks after closing

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More

Nice employees but poor company & quality. Still scraping paint from tiles, lots of flaws in paint job, drawers don’t close properly, electrical issues (lights in kitchen won’t work after 3.5 weeks of use), washer not functioning properly (part of deal)...the list goes on. I made a mistake purchasing a new home from PULTE. Love the neighborhood but with I had gone with a different builder.

The field manager ignores our repair request, we are very upset about his attitude to customers.

Had several issues with my home and work is underway to fix all of these which should have been fixed before closing.

The sales rep, mortgage process and final product all missed the mark for me. Expectations were set too high and the team failed to meet them at every step. The sales rep provided information that was misleading, the mortgage team provided quotes/offers that any other bank could easily beat (even though you are led to believe Pulte will beat any offer). And the final product is far from perfect (which for being a new construction, I expected it to be perfect). But there are knicks in the walls, the outlets are difficult to use, the screens are loose, the driveway is cracked, etc. I will not build with Pulte again. It has been a miserable experience. ... More

Pulte was reactive rather than proactive regarding problems. Pulte contracts with Arqai for smart homes, and Arqai is not a good company. When I reached out to Pulte to address concerns, there was no respone. Crickets. I would never buy from Pulte again.

Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong

The sales office needs a new rep, Craig’s lack of knowledge in real estate is only surpassed by his lack of professionalism. Brian, site manager, could care less about getting “punch list” things taken care of - basically if the structure hasn’t fully collapsed, you’re not getting much attention. The craftsmanship was clearly below average. Measurement markings left behind, unfinished wood work, were all just left to be after closing. It doesn’t seem to be a tall order to have everything completed in full at the end of close. The unit had multiple stains in carpet prior to closing, Brian said it was taken care of - plain as day they still exist. We get it, this community is a cookie cutter development for Pulte to build homes as quick as possible to turn a profit. Somewhere in the process, it would be nice to show genuine support for the customer. Nothing too over the top, just taking care of YOUR shortcomings. Stay away if you’re not pressed for time and can land another property elsewhere. ... More

Pulte has 10 yr old same designs. You will not have contact from any management outside of sales person and property manager. Bad documentation Bad design studio that not accessible as per customer needs. Explanation of packages is horrible. Pulte expects Customers need to come prepared from a horrible design doc and select options in 2 hrs. One good thing is their team on ground is helpful. Their contractors don't follow a standards Pulte mortgage and Pulte insurance is another horrible company that doesn't care about customer experience and value business.

Horrible experience so far. These folk are the worse. Nothing is getting done in a timely fashion and nobody responds until you act a fool

Pulte Mortgage lied and stole thousands of dollars. The house, itself, is okay, but don't use Pulte Mortgage.

UNRELIABLE! I hoped he would be different from all the others I've worked with, but sadly, he's not. I believed he would stand by his word, but he turned out to be just as dishonest as the salesman I was dealing with and his manager. It feels like everyone in this organization is colluding to mislead and deceive buyers, and it's truly disheartening.

Pulte dissapointed us. We have found so many things that needed to be fixed that is so terrible. Even my fridge was scratched and something didn’t look good inside, but they didn’t take responsibility for it. I needed to contact the appliance company so they can take care of it. We thought Pulte was a more quality builder but we were wrong. Even my garage was built with broken concrete blocks. I don’t recommend this builder. Good thing they repair everything that we had pointed to them.

Quality of work is not good.

Bad quality, greedy sales, and bad warranty team

We build our house in Franklin area, selling price of close to 1.5 million. Our experience since day 1 has been nothing less than but frustrating. Person (Walker) responsible of building our place knows nothing and will prefer to lie instead of saying I don't know and let me find out. I have so many examples which I can list down here like missing out air return, back porch coach light, wrong tiles, wrong color on cabinets etc... Mistakes happen but if you choose to lie then as a customer I don't want to trust the builder and their processes. Pulte deliberately hides critical information in the name of Intellectual property like master plan, electrical drawings and do not share with customer. If they do then they know that customers will catch a lot of issues and will increase their work. I will really like someone from Pulte to reach out to me. Whoever reads this and if they try just a bit to figure out these problem then you will know who wrote this. Please reach out to me, I want to give you a chance to talk about this. If not, I will be posting these reviews online like Google, Twitter and Insta so other buyers knows what they are signing up to. ... More

Fast construction and don't care about the house being built. damaged floors and damaged walls. Just want to close fast and not make sure everything is to standard.

10% of non-refundable earnest money required. Had to complain numerous times during the building process on many issues to get it fixed. Kept asking good feedback on the survey both construction and mortgage process. The construction manager stopped responding right after the survey was completed even though there are some items that still need to be fixed. I am not going to recommend Pulte homes to my friends.

I decided to sign an agreement with Pulte Homes to buy my new home after inspecting the home. I was fascinated by the offer of covering the closing cost which was said by the Sales consultant and I was informed i would only be paying the 5% down payment which was $19700. This was an exciting offer. The mortgage application came through and I was informed by pulte mortgage that I would be paying the closing cost which runs $5000+. I called the sales consultant only to be informed that market changed and the incentive will only cover part of the closing cost. I felt so mad and disappointed why I wasn't informed early because I had to overstretch my budget to do that. I had already broken my lease agreement and running about $3400(includes lease break fee (2570) and prorated rent for the month I will be in my new home). I reached out that the sales consultant should find some leverage to help pay of my lease break fee at least and will be glad if they can pay the lease break fee of $2570. She came back to inform that the management is happy to offer $2600. I was glad about that. I signed a change order towards that and she also did sign her part and reverted back. She came back again to tell me that the mortgage company won't approve them change order that it's out of the 3% incentive. At this point I was seriously mad. I thought of why didn't she do her assignment before giving me the news it was approved and giving me a contrary option on another time. This was very painful and felt very bad about the whole scenario. I had gone far in the mortgage application and was about to close. I had to find a way by all means to get some money for the closing cost and I still had to pay my lease break fee this ran to about $10000 after paying my down payment. The whole buying process is toturing, lack of communication and there is no transparency. In all I would never refer anyone to buy from pulte homes. When you are not sure of information there is no need to say it and stop giving false hopes. She reached out to me after closing justifying the reasons why they can't paid saying the house was reduced which she already told me when I wanted to sign the agreement. This is not justifiable and till today I am still feeling bad about the bad experience of the whole buying process. ... More