Pulte Homes Reviews

Don’t expect Pulte to meet their deadlines. 125 days from dig date is a joke. It was almost a year, 345 days, to close. Things were still not finished and it’s now been two months and the exterior finishes are not complete. while I love the layout of our home I do not think the workmanship of the contractors does not equates to the what we paid for. For almost $450,000 we got $250,000 in finishes and workmanship. The painting, plumbing, flooring, etc was sloppily or half completed. Additionally turnover is bad. I will say our last build manager was great to work with and if it had not been for him I don’t think we would be in this house today. ... More

Up front, Pulte seems to think they are the only company with a lot on their plates right now. While we can appreciate the increased workload, your customers have an increased workload as well. Our stress level is amplified when we have constantly follow-up on workmanship issues which should have been caught during the build process. We closed on 3/29. We have a few small issues with our home, but it's taking forever to address. House was FILTHY upon transfer with no offer of remediation except to agree that the cleaners are awful... but no action by Pulte. Landscaping ("Impact Landcaping") is awful - they planted dead shrubs in our backyard and despite being in the neighborhood every day, have not come back to replace them because they can't get sea grapes right now. Its the most popular plant in FL and every nursey I have been to has piles of them. They also put roughly 1" of mulch around the house so we see more dirt than mulch. We are still waiting on the fridge that PULTE ORDERED since we bought a spec house. Pulte is completely non-committal on when the fridge will be here since "it's JB Hunt's issue"... Sorry - you can't have this both ways. Pulte wouldn't let us change ANYTHING on the house. Even really minor stuff like a flat panel TV prep in the living room so we can be sure we are avoiding the plumbing which is behind that wall. But on the other hand, they won't take ownership for getting us the fridge THEY ORDERED, even though we can get the same fridge down the street (oh, "but it's not the same model because the serial # is one digit off"). A few other issues that are being ignored as well - scratches on countertops, windows which don't open/close right (if you are strong enough to even get them open). We would be hard pressed to recommend this builder. ... More

Jimmy is the most unprofessional person I have ever met as well as lazy and incompetent. I have multiple emails noting issues with the house through out this build that would have completely been missed had we not discovered it and made him aware. Multiple times the things I pointed out were ignored unless I stayed on top of him to get it addressed. For the first two months of our build we had zero build updates from him and he blamed a coworker for not adding us to his email list. When we did start getting updates it was apparent he never went by our house and relied on what he read on their online system to tell us what was going on at the house. We just started going to the house the day before the build update so that we could update him with the progress the next day because he was usually unaware of what work had been done. At one point he stopped giving us phone updates and we started receiving email updates from the sales associate. He wanted us to only tell her, the sales associate who is unfamiliar with construction and still had to relay everything to Jimmy, about the issues we were finding with the house. He was completely unaware of the selections made for our house when there were delays because he could never tell us if the delays affected our specific selections. He used that to delay giving us a closing date. First he said he would set a close date when the flooring went in. It went in and then he said he would give us a close date when the countertops went in. Then the countertops went in and he said he would give us a close date when the backsplash went in which is when we finally got one. He blamed all of the delays on Covid even when we were two years into the pandemic. He blamed Covid for being completely unprepared for the final walk through inspection we had already rescheduled once due to his unpreparedness. On multiple occasions he stated to me that he doesn’t build a perfect home which was absolutely disgusting to hear the lack of pride he had in his work. He is a terrible representative of your company and should never be involved with customers. It’s his lack of management and over site of his team that lead to the scratches in the floors but of course it’s not his fault because nothing ever is in his eyes. If he was actually doing his job and monitoring the progress as it went along things wouldn’t have been constantly damaged as the different trades came through to do their jobs. ... More

I would not recommend Pulte homes to anyone. I anticipated the quality and craftsmanship to be below average, but Pulte went even below that. I have a strong background in construction management so I expected that I'd have to fix some minor issues, but each day that we are in the home, I find another shortcut taken by the contractors that they use. I would recommend to any potential buyer, do extra research and find a builder who still has pride in their work and treats customers right, instead of just a number. These homes are too expensive to be built this poorly.

We were so excited to build with Pulte, as we had heard great things. Most of what we heard was not our experience. Working with Charity in the sales office was the highlight of the experience. She was super communicative, friendly and went above & beyond for us. After purchasing our lot and selecting our finishes, it was downhill from there. The construction managers would rarely communicate, and even when we reached out would it respond to emails. They didn’t follow through on things they said they would do. We have been in our home for over a month now, and are still waiting on things to be done that we’re supposed to be done before closing. We love our neighborhood, but really wish we could have built here without going through Pulte. ... More

We bought our house about 2 months ago and had excellent experience from the sales person there. However we experienced major issues with the builder and construction team. We closed on a house that still had items that were unfinished and were promised that they would be taken care off the day that we would close. Not only those items were NOT done as promised, but it took us 2 month of calling and emailing the construction team daily/ weekly without any response. The whole situation was very frustrating as we had were getting no response from Pulte construction management. We had to put our food down to get our house done on the items that were still unpainted, damaged bathroom frame etc. Overall it was a very difficult and exhausting experience!!! ... More

Had much difficulty getting any response from people. The workmanship was sub par, and from the mouth of the construction supervisor "Pulte will only do a much as the minimum required". I was not impressed.

I feel builder is compromising on so many factors like quality, materials,workers, no prior inspection of work being done by contractors, outdated options to buyers , no follow ups on pending works even after buyer multiple follow ups , too many problems within a month after moving, I felt like I would never go with pulte.

Overall pretty disappointing build experience. Our sales consultant was great... he was very knowledgable and responsive to inquiries. Our field manager was briefly responsive but after slab was poured, we had very sparse communication. We didn't know where our house was in the build process and when questions/concerns arose, they went unanswered. Our punch list was incomplete or completed haphazardly. Quality is poor from poor paint job, obvious dinged trim/carpentry work, cracked backsplash and shower tile, VERY roughly mud & taped garage.

SALES: Professional, responsive, good customer service DESIGN STUDIO: Professional, responsive, good customer service CONSTRUCTION: Overall, poor and/or unacceptable workmanship by reasonable standards/expectations. Shoddy framing, roof shingles damaged, poorly fitting drywall, badly installed trim work that was not cut to correct size causing extra large gaps that were over-filled with caulk or left exposing concrete foundation or framing, excess caulk on all trim, inconsistent and patchy paint inside and outside the house (some out of sight areas left unpainted), unfinished tile work in primary shower, poor and uneven tile work in all bathrooms, dents/scratches/chips to kitchen cabinets, quartz counter tops, shower surround, walls, doors, etc., etc. All the above issues were raised with the construction team and either dismissed, not responded to, or were attempted to be fixed, but done equally poorly and/or caused further damage/issues to be fixed. No issues were brought to our attention/acknowledged by the construction team, except if we discovered them. CONSTRUCTION WORKERS: Urinated (repeatedly) on the subfloor (2nd floor, two rooms) instead of using "port a potty" outside our house (acknowledged/confirmed by our construction manager). Urine-stained subfloor/drywall was only replaced after protesting at the Pulte Sales office. WARRANTY: Poor customer service and responsiveness. Met with warranty representative at the house to review outstanding issues that had not been addressed for over a month. He assured they would be taken care of and we still have not heard back from him or had the issues resolved over 2 weeks later. SUMMARY: Overall, this was a very poor experience. We closed in January and have not moved in yet (2 months later) as there are still outstanding issues/work to be done (identified by independent inspector/acknowledged by Pulte). AC does not work, roof shingles/damage not replaced, missing kitchen cabinetry, soffits that were painted by sloppy work not replaced, unfinished painting, etc. As such, we cannot recommend Pulte and would caution anyone considering this builder based upon our experience. ... More

Pulte builds okay homes. The floor plans are nice; but they take too many shortcuts and very minimal accountability. If you have a great field manager; that is a great thing. However, keep in mind that the field manager is incentivized to close on-time, regardless of quality. We had issues and still have issues. The same goes for a customer care manager; if you have a great customer care manager; rest back he/she will take care of it. If you have a customer care manager that is laxxed or has to many homes to take care of; you will be frustrated. Also, they swap people out constantly so you almost feel as your starting over again. We had issues with loose ballusters, air coming in from the outside thru baseboards, water coming in from door, wavy floors, you name it. They will take care of your issues but be careful on the floors... even if they're wavy they may not fix and you have to go back and forth with your own equipment to prove its out of spec. All in all, be prepared to become your own quality control and have the equipment to show why its out of spec. ... More

I have to pay $70.k above the asking price. The option that came with the house is way subpar to my opinion. The cost of the upgrade is marked up at 200% to think Pulte is getting these materials at wholesale. The selection is not enough. The person who was assigned to help me with the design was not clear on some items. Example i was never told about the cabinet can be butted up the ceiling at a cost. The layout of the chef kitchen the trash received is far from the sink. By the way the upgrades are not even good upgrades with the price being charge. Judt a lot of expectation for a new house regardless of the price of the house. ... More

Follow up on issues not addressed at time of closing has been very poor. Responsiveness by phone and email has likewise been poor. HVAC was not connected when we closed and neither was the kitchen sink, dishwasher or disposal. Cabinets were misaligned at time of closing and still have not been corrected. What started as an outstanding process has finished very poorly. At this point, I could not recommend Pulte as a builder.

Extremely poor quality in many areas. No pride of work. Lots or corners cut. Little transparency.

The home building experience was an awful process. We were watching the home be built and had to point out errors constantly to the construction team that they weren't catching. These errors included the door sizes, railing color, warped doors, bowed walls (many bowed walls) among other items. The house and lot were dirty and seemed to never be cleaned throughout the entire process until the absolute very end. The construction team seemed great to start and then stopped responding to issues that needed to be handled prior to closing. We eventually had to involve upper management which fell on dear ears for the most part. It's unfortunate for their warranty team that they left them a lot of items to clean up but the experience with warranty has been positive so far. Overall we love the home we built, the 371 day process to get there was brutal. ... More

Builder struggled to find contractors to do the work. Contractors either had a bad attitude or poor craft. The quality of the build is not worthy what we paid for. It is a disappointing process and end result.

Poor workmanship, no accountability to get problems solved, no communication on status and updates. Series of issues identified in the house prior to closing and not resolved after nearly 45 days after closing.

I would not upgrade most options as they are overpriced and of poor quality. Very poor quality of workmanship throughout the home.

These homes are basically a slam dunk. Pulte hires contractors to perform the associated task for all trades. The companies do not provide sufficient training and oversight to verify the particular trades have performed their crafts correctly. Pulte is also guilty of the same lack of quality control. Pre-closing punch list are not completed at closing and obtaining the attention toward completing punch list concerns is a struggle after closing. Important irregularities are missed by Pulte's home inspection in their efforts to close on homes. Missing components are craftsmanship, pride and quality. ... More

Below review is based on my personal experience and this does not mean that everyone will face same issues. I know the builder cannot keep everyone happy but at least they should be looking/addressing some genuine concerns. Pulte Homes is a very reputed brand and that's why I choose Pulte Homes to buy my first home. But I had very bad experience with Pulte Homes, which I had never expected. Negative aspects: Some of their team members are very unprofessional and do not handle the issues properly. I am facing water clogging issue with my lot and I am highlighting this to the construction and warranty team since before I closed my house. Whenever my neighbors run their sprinklers or it rains, the water flows to my backyard & settles there. Due to this my backyard is of no use. I am kept on requesting a fix for this issue but no success yet. I am sensing an ignorance. I have highlighted this issue to the construction team, warranty team and Pulte Homes escalation customer support team but no resolution yet. Due to this clogged water my backyard grass is dying and now some algae started developing in the clogged water area with some rotten smell. When I told this to the concerned team, their manager told me to hire a professional landscaper and let him grow the grass. I hired a landscaper, and he is speechless by looking at the backyard situation. Builder’s team also told me not to run the sprinklers and use pipe hose to water the grass on backyard (if I have to use water hose then why do we have sprinklers?). Before closing everyone was responding but as soon as the closing is done no one wants to fix this issue. Some of their team members told me why I closed my house if I was not happy with the backyard grading. One of their managers also telling me that this is what I have signed for. It is very frustrating and very unprofessional disappointing responses. I am not sure by behaving like this what kind of message is being sent to the market. I asked the senior manager to visit the site with me and hear out/visualize my concern, but none visited the site with me. There are many more construction/quality related issues which are now being fixed by the warranty team. The project manager was in a rush to change his job and in a rush lot of things were overlooked and I feel, I did not get what I have paid for. Positive aspect: Despite of all these, there are very nice team members too. I always dealt with only one salesperson (Khandan) and she is very nice and helpful. Two new construction managers (Ryan and Travis), Brandy from the warranty team is very nice and helping homeowners as much as they can. All these persons I mentioned in my review are awesome. ... More

The model home is lovely and once you're in you are in. What you actually end up with as a finished product is a generally nice home, but for the money you pay, the lack of quality control and the level of workmanship is appalling. Doors that don't close, incorrectly installed kitchen appliances, cheap broken trim of kitchen units sold as 'premium'. The marketing around warranty care and receiving support is professional, but the experience in reality is anything but. Since taking ownership I've logged 12 service requests and still counting, 100 days on and only one has been addressed. The pandemic card is thrown around, lack of supplier, lack of trades - doesn't account for poor communication, quality control and ownership. Sales experience was very poor, sucked into a $10K timed discount offer, then hard sell started. Was offered virtually no options in terms of frontage color, style or finish in a development 40% sold at that time. Did not disclose key information about the plot we had chosen - left a very poor taste in the mouth. We like the design and development, we're dismayed by the experience and lack of quality that we're now fighting to address. Would only buy from a custom builder in the future if building new again. ... More

Don’t sign closing documents until all repairs have been completed!! We completed our walk trough one week prior to close, pointed out the work needed and we’re promised most of it was going to be done by closing. That was not the case, they completed a few cosmetic touches inside the house but nothing everything. The manager did not complete the walk trough with us until two weeks after we had close and he took a list again of the issues needed to be corrected. Up to this date, two months after the walk trough, they have only completed two issues and only because they were affecting the HOA. I call the manager almost every day, leave voicemails and text messages but I don’t get anywhere. ... More

Response from warranty representative is very poor

They do not respond to issues with the home . A lot of promises not kept. Communication is poor. I would advise to look for another home builder.

The quality and workmanship of our home is very disappointing. We spent over $200K in premium overpriced options and the final finish quality was not what were told by Pulte at time of purchase. We should have never accepted our home on December 31st until it was 100% completed. We’ve now been in our home for almost six weeks and other then Pulte repairing all of the electrical outlets that did not work in the café and owner suite bedroom, they have yet to complete any the other repairs from our initial walkthrough, nor will they acknowledge or respond to our follow up emails.