Pulte Homes Reviews

Very Poor Quality. They don't take ownership, and there is no quality check. They just want to close the house ASAP. Once you close the house, they will just make some lame excuse in the name of "We are not a custom builder; we are a Production builder." It feels like I bought a remodeled house at the price of a New House.

We had high hopes. Workmanship is subpar Paid extra insulation in walls and roof which was not completed. Construction manager stated he thought we would not find out. Irrigation flooding front yard. Back wall falling down. It feels like we are living in a remodel in a brand new home. Pulte mortagage unresponsive and fees are astronomical. Pulte design center is the worst. They don’t know what included or what extra options. The price for options is ridiculous. We are heartbroken with experience, we had high hopes.

I raised a ticket with customer service for uneven surface in by backyard and the drain holes are too deep inside. Warranty manger came here to inspect but didn't took any action on my backyard, I raised the ticket even before the warranty period. After few days I raised the ticket to fix the backyard and Ron stopped by and had as look and we came to an agreement that my lawn need to be fixed but later on he said that he is not going fix it because my 30 day warranty is completed but I raised the ticket with in 30 days. If you guys can help me in this it will be great because I paid premium to the lot but still after that I got uneven backyard. Please take it as Serious because I raised the ticket even before the warranty period. ... More

I was disappointed by my experience with Pulte. The workmanship was poor as best. I spent 6 hours marking nearly 2000 workmanship and quality defects. Ten days later at my pre-closing walk-through - 30 minutes before closing - trades were in the house still working on the builder’s punch list and maybe 25% of the issues I pointed out. There were issues I pointed out during the walk-through that were ignored. Paint over that flaw, smudge some goop in that scratch, didn’t clean up paint splatter on the floors and tiles. One month later, still waiting for them to come back and finish the punch list. For the price paid for this house, I expected better workmanship and better customer service. ... More

My fire alarm goes off in the middle of the night and Pulte can’t fix it l!!!

Holes still needing repaired. But all we were told was when do you want painters? Did our walk through and marked up a lot of cosmetic items, holes, missing items. Come to closing and sign our paperwork to be told the painters are still there. Oh and we haven't scheduled cleaners. Painters used all types of finishes on all walls, trim is half painted, sometimes even changing from flat to semi gloss to flat again on the same board. Chips in the front door, staples were just painted over that should have been removed. When removed they were just left on the ground. Doors are all chipped up, lesser quality than homes we have built before for less than half the price. Oh and when a door breaks they will replace it, give you no notice and show up at 7am with an unpainted door. All of our red tape was just removed and not corrected. Grout miss matched in backslash and dunks of it on the tile floor. Why is what is standard on a lesser "quality" house cost extra with Pulte? Plugs on the wall where you hang a TV? Nope that's extra. Holes where the fire suppression system nozzles are because we love to cool the attic. Screws through the hand rails for you to get jabbed with, now that's standard with Pulte. Holes unpatched on the exterior, roof vents appear to have been kicked, vents painted shut or open, and shutters installed by the lowest bidder. These are standard with Pulte. Give them a 5 star review and get a ring camera and an accent wall. Bought our own camera. Why have the same incompetent painters paint an accent wall when they can't do the basics? Thanks Pulte for a half a.., half million dollar home. Do better, go elsewhere. ... More

I will like to say I have bought three homes . This by fair has been the worst experience I have had . The work was not quality . The home was rushed and the amount of money paid was not worth it . I had to go as far is emailing the president of Pulte and constantly send emails before I got a response. My home was never professional cleaned . Paint is an ongoing issue. Currently living in the home with trades coming weekly . They won’t even give me any money back for the magnitude of issues. I have missed many days of work and my household has been disrupted with all this . The trades literally just did whatever they wanted with construction. I am depressed to spend more money due to inflation and not have a pleasant experience. I’ll be going into the new year I’m sure adding things that could have been done prior to moving in. ... More

I’m not sure why I’m even doing this. I called left a message with customer service when I went through with Curtis, the property manager building manager, whatever his title is who gave me the keys and walked me through the house. I’m shocked on the condition of my floor and have this person in my house, that’s not trying to ease my bad experience, but tell me that I am wrong and my house when he finally came to look with his specialist concrete guy. There was nothing that they did as in to see what type of materials were in the holes of the foundation in the living room , then I said let’s go upstairs. Let me show you the problem of the carpet he would even go upstairs. Oh, I had to get my specialist to go up. There made the complaint when the person gets here to look at the other two things I let Christopher know. Let me back this up the lady who wrote up the deal on the house. I’ll let her know I wanted concrete floors. She let me know that , you can’t do that because it has to have flooring. I said fine. I’m still gonna do concrete floors. The lady help me who picked out the carpet. I told her the cheapest stuff because I’m gonna rip it out and do concrete floors when I met Curtis for the first time and did walking through the Ruction site to do concrete floors. I have 32 different patches in my living room hallway and kitchen. it was like a war zone not counting that no one ever cleaned or vacuumed the floor. I pulled out so much trash and junk and dirt and screws bottle caps. This is supposed to be a new house , not counting the whole sliding glass window area on the concrete was completely busted up from the inch and a quarter nails. I’m gonna stop there truly disappointed. I don’t see how I can give this company a good review from the quality of the house which you build this house with two by fours come on in California by law, you could even get away with this so I have to say for now goodbye ... More

Let me preface with saying that I am very satisfied with the inside of my home. However, I have had major issues with getting a serious drainage issue, potentialy affecting the foundation on the east side of my new home, tended to in a timely manner. I have resided here well over a month now. There has been very little communication from Pulte as to what they are doing to resolve this, and when. I returned from work and day with pipes attached to my storm gutters, appearing to go into the earth. I was given no instruction of what these are nor how to maintain them. Weeks later, the rain water continues to flood right up to my foundation. Last week I returned home to find the east side yard dug up as though a blender went through it, grass and dirt everywhere. It was left in such a fashion all week, through the storm, and the flooding near my foundation looks worse than ever. I now have a frog and mosquito problem, due to all the standing water there. I've been told I need to wait on installing my fence until this re-grading is complete, given no legitimate time-lines. I've been relying on family to dogsit until the issue is resolved, but their patience has run out, as has mine. Unfortunately, as happy as I am with the interior of my Pulte home, the lack of quality communication, and seemingly nonchalant, slow responses from Pulte, has clouded this, making me feel like an unimportant buyer. I waited well over a month to post this review, patient waiting for Pulte to fix a large drainage issue on the east side of my home. ... More

my backyard is in bad shape. I have sent multiple messages and made calls to address this issue, but no one has responded yet.

If you're looking for a builder with little options and sub par attention to detail, then I would suggest you consider building with Pulte. We did our 2 hour walk through and upon closing less than 5 days later none of the punch list items were complete. We were then forced into closing even though the walk through items were not complete as they notify you 2 weeks prior to closing and most people are in the process of closing their past home. The craftsmanship of the interior items specifically the woodwork was outright horrible for a $900K house. There are chips in our ceramic tile, unpainted trim, unfilled/unfinished trim and quarter round molding, flooring that is buckling, and cheap wood that was installed with knots and dents in it. We have been in our home for two months and we are still waiting for these items to be fixed along with the painters to finish painting and sanding items that were sprayed while dust was floating around in the air prior to us closing. Also, if you pay for soft close cabinets, that allegedly does not include the butlers pantry even though that is not stated in the contract and you pay additional for this room feature. ... More

Purchasing a home with has been terrible and nightmare experience. Don’t fall into the trap what was promised was not given .there are so many best builders out there go with them . Completely disheartened.

Beyond terrible experience. Pulte just wants to close as many houses as they can as fast as possible. Very poor quality of workmanship. Multiple serious issues including all windows being defective and leaking water that damaged the interior of the house, multiple cracks in the foundation walls leaking into the basement, leaking water from porch to the garage and basement were all discovered in the first week and we are still dealing with repairs after 2 months. The person responsible for warranty claims is a good person and tries to be helpful, but the process of warranty claims and repairs is terrible. There is 150+ houses in the community and only one person to handle all claims which is impossible for one person to keep up. So they become unresponsive and actual repairs take months to even begin. Multiple repairs weren’t addressed the first time and repairmen had to come again as the root cause weren’t addressed. There is no way to track your submitted claims and no way of communicating other than email which again, is very unresponsive. Overall, I wouldn’t recommend Pulte to anyone ever in my life and I would strongly suggest anyone considering them to look elsewhere. ... More

Writing here again with more observations about Pulte—as I was wondering if anyone else might have had similar experiences with misinformation from the company: - The dishwasher they installed was very low quality—at 56 decibels it's incredibly loud. I think that was just another thing they cut corners on to keep their costs low. - Showerheads and fixtures: they definitely installed some of the cheapest fixtures throughout the house, $8 showerheads for example. - Our oven range was set up incorrectly, so I asked the construction manager about it and I called our warranty line, but they only told me to call Whirlpool to fix the range. Don't understand why we have to spend time fixing their mistakes. - They definitely cut corners on the double-pane windows, which are lower quality, only being able to slide up from the bottom and not from the top as well. - Installing the wrong siding color on the house: This was a particularly unbelievable experience. I'd stopped by while work was progressing on the house and I realized that the contractors had installed the wrong siding color on our house. I told the sales agent and construction manager, and they just said they'd remove the siding and install the correct one—but when I told them I'd like to be present for when they install it, they didn't want to redo it anymore. I think they realized, with my background in construction, that I know removing installed siding often damages the plywood and moisture barrier. I eventually just gave up and told them to leave the siding—though I was surprised that they actually admitted to their mistake. - Installing Hardwood instead of Carpet: When we first spoke with the sales agent, he said we could choose from different styles for the interior and exterior of the house, but customizing was only possible after signing the purchase agreement. We signed the agreement, but then a simple request like not installing carpets in the bedrooms was declined by the agent and construction manager. I said I was happy to pay the difference for hardwood floors to match the rest of the house, or to even install it myself afterwards, but they claimed the city wouldn't pass the final inspection if carpets weren't installed. (On a funny note, I ended up going to the city inspector's office in Columbia and he confirmed it would pass inspection if they didn't install carpets, and he even emailed the sales agent and manager, but they still went ahead and installed carpets anyways). There are of course many more issues, and I'm sure you all have had your own difficulties with Pulte, but I hope you've had some better luck with getting them to fix their mistakes. Thanks, Sia ... More

Our experience purchasing a home from Pulte Homes was incredibly frustrating from start to finish. While the initial contract signing process was smooth and gave us hope for a good experience, everything went downhill from there. The communication throughout the process was almost nonexistent. Even with the Design Center, we had to constantly follow up just to get basic information. Many options were not clearly presented to us, and we later learned, after visiting other homes, that several choices we would have considered were never even mentioned. The construction process itself has been riddled with issues. There are still unresolved problems, and despite reaching out multiple times to the construction engineer, we've received little to no response. Closing was, by far, the worst part of the entire process. For nearly two months, we had zero communication. We emailed everyone, from senior managers to salespeople, mortgage agents, and others, but received no replies. We were left in the dark, wondering if we would even be able to close on this house, and at one point, we seriously considered starting the search for a new home elsewhere. In short, we are deeply disappointed with the lack of communication, transparency, and professionalism throughout the entire process. We expected more from a company like Pulte, and unfortunately, they failed to deliver. ... More

I do not recommend buying house at Sapphire Point

Very sad experience! Would not have bought a Pulte home if I had known how the experience and quality would have been.

Worst experience I have ever had. Jason was horrible and blatantly lies on final walk-through items.

HOA representatives say one thing on the phone and another via email. Horrible customer service. Non responsive and very cold and they have no empathy for any issues that arise for a new home owner. If I knew what I was getting into I would have never purchased a property with Pulte.

Quality of the material and build is way below expectation of a new quality home. If I can rate minus star I would’ve given a minor star. This doesn’t look like a half $1 million plus house this look like a below average amateur built the house. I will never recommend anyone to buy home in Pulte. One of the third-party vendor they have Guardian they are just ripping the customers off and their customer service is horrible. They installed my speakers and connections in a faulty way when they install my nest doorbell. They burned out the doorbell itself. It’s been a month. They still haven’t fixed it. I can keep going on and on and on, but the quality is just not acceptable ... More

So far my experience with Pulte is very bad. I will never buy again from Pulte or recommend it to any of my friend, I had to select 1 star ratings because there is no option to select less than 1 star, Pulte doesn't really deserve even a single star. Some of the highlights: - Build quality is very poor. - Almost every door in the house has one or other problem. - Air outlets do not work properly to close or open. - Bathroom/outdoor outlets do not have GFCIs. - Floor Squeaking sound all around the home. - cabinet issues. - Paid for the Sod but got lots and lots or Crab grass, feels like I paid for the crab grass. - Drywall finishing is not good. - Power outlets not working. - Sump Pump lid not there. - nails are popping from carpet and hurting toes. - there is endless list of issues. - There is Pond in the back of my home and the fountain is not working ever since I singed contract in November 2023. There was no proper walk through before the closing. Pulte Mortgage literally made me cry for the loan. Loan agents do not even know how to process the loans. I closed my home more than 2 months back, but issues are still there, Pulte is taking forever to resolve the issues. I hope this review is also not just for the namesake. ... More

Matt the Fowler worst construction manager

We have waited for the kitchen doors to be installed we have been waiting since 2 months now still waiting for the doors to be replaced money has been taken service has not been done. We are paying HOA for the property no swimming pool no club house is ready yet but monthly payments are taken by pulte what an ugly situation

Among 3 homes i have i will rate this as worst builder

Pulte is the worst decision I have ever made. They do not have proper leadership and management and all the house they built is of poor quality. The construction managers do not have knowledge on building quality house. We bought a home with Pulte and had lot of emergency issues with the house and the service team is a bogus that is not strong enough to support the customers. Our house is having a water leak and it is 5th day yet no one to help. Made enough calls and emails and tiered . So as a home owner I can say never ever but a Pulte product and they are not what they say. And they are not “TRUSTWORTHY “ ... More