Pulte Homes Reviews

The on-site crews were very attentive to resolving issues before closing. After the closing, however, has been a total disappointment...zero contact confirming issues to be addressed. No emails, texts, etc. from customer support. Issues with low quality garage door panels with obvious manufacturing defects then blaming winds. Extremely disappointed in customer service after the home closing.

This has been hands down the worst experience we could have never expected, as Pulte has such a great reputation in other areas. well, not in Florida, my friends. We have since learned that they don't actually have to hire qualified subcontractors. In our case, our construction manager, Tyler, was also a rookie and from the final condition of our home when we moved in, it appears the tradesmen could tell and they got away with cutting a lot of corners. Many promises were made at closing regarding things that would be repaired and redone and replaced...that was the end of March 2024. We are now in August 2024 and nothing has happened, apart from addtional things going wrong, including a leak in our kitchen and downstairs bedroom due to the HVAC system being improperly installed, as well a leak in one of our three toilettes. We have meet Lisa, the manager of Pulte's NorthEast Customer Care dept. She has been very reassuring that we will get to the bottom of all of this but it may take a while. The truth is, Tyler was the Construction Manager for all the homes in this development so everyone is in a similar situation. Plus, it's the same unqualified subcontractors doing the repairs. A bathtub repair that was done in May has resulted in the bathtub needing to be replaced, for example. We don't know if we'll ever find the light at the end of this tunnel, but we can confidently recommend to anyone considering building a home with Pulte in FL - find a more honest builder, ask questions about how they find their subcontractors (making sure they require licenses for the trade/craft being done) and NEVER close until you are 100% satisfied with your new home AS IS. ... More

Less than three weeks have passed since I moved into this property, and I already regret doing business with the Pulte Group. The grading work, which was supposed to facilitate drainage, could have been executed far more effectively. Simply lumping the soil at one end does not constitute proper grading. I am appalled by the level of customer service demonstrated by the Pulte Group. I have never encountered such poor customer care and I will ensure that none of my friends and social circle go through this frustrating and poor experience with Pulte that I am going through.

I can go on and on about the horrible experience from the process of applying to the quality of the home. Worst builder ever. I honestly should have bought a highland home.

The despicable, shameless misrepresentation regarding the rooftop view, among many other issues, ensures that I will sell this town house as soon as possible and let all my family and friends know how terrible this experience was for me.

Bad experience, bad customer service, way overpriced, stay away and be aware!…

This has been one of the most frustrating, disappointing and exhausting experiences of my life. The so-called sales agent and mortgage team were painfully difficult to work with and provided no true assistance - rude, condescending and incompetent. The builder was nice and provided weekly updates, but the contractors were sloppy and the finished home was less than quality. I would not recommend Pulte to anyone ever. Completely regret my decision to buy a Pulte home.

No quality, bad sales consultant, not happy at all.

Did not get a good experience

No any good park only one park near to my house builder didn’t spend any good amount on park I do not like at all I miss Taylor Morrison community home I moved from no view nothing if you wanna live under roof then it’s fine that’s all I can say sorry for this review

overall the team was not supportive or helpful 1- sale representative was encouraging us to sign very fast ,making use of English as second language .so we singed in day #1 for remolding we didn't require , and just on the next day when we went back to cancel he said it is not possible ( in other words did not give the enough information regarding the pricing , what is already there , and what the upgrades ) 2- The mortgage company had a very bad communication that cost us $1800 although i had contacted several times and they explained that i have no problem in my end 3- on the of home inspection we have been treated very bad and i reported the incidence against the project manger , who was very unprofessional and almost kicked us from our property 4- we have been requested 5 work order only two was taken care of , and up to the minute we have no date has been issued to address the remaining work orders.( almost a month ) 5- our garage door opens by itself , the customer care came and tried to fix it but instead it now opens more frequent now we are unsafe because f the garage door open by itself , I cant leave the home unattended, which affect our work schedule. and terrifying the kids . Finally , we got the property at the same as market value but the other companies provide their customers with a very good customer services , address their concern , and treat them as a valuable customer before and after the closing the other companies have a better finishing overall, and a really good customer care thank you, ... More

Poorly built. There are numerous issues with circuit breakers, concrete work is not done properly. Needs multiple follow-ups for every single issue. No confidence in the builder's inspection. Builder is more interested in getting good ratings than the quality. I have built houses with other builders like MI and Rockford. I would recommend them than Pulte.

Wish we went with a different builder. Loan company are scammers, don't fall for their incentive trick. The home has lots of shortcut issues that we needed to hire outside fixers to redo. Not worth the price

I am writing this review to express my deep dissatisfaction with Pulte Homes. My experience has been nothing short of frustrating and disappointing. Here are the main issues I have encountered: 1. **Lack of Customer Service:** From the beginning, the customer service has been abysmal. The CM and management I dealt with were rude and insensitive to my concerns. They displayed a complete lack of empathy and professionalism, making the process even more stressful. 2. **Need for ongoing services Shortly after moving in, we discovered an infestation of pests. We have had the AC and electric out 3 times and are still getting it serviced. It’s unacceptable to move into a new home and have to deal with such problems. 3. **Missed Upgrades in Plans:** The upgrades that were promised in the initial plans were not delivered. This was a significant factor in choosing Pulte Homes, and the failure to provide these upgrades feels like a breach of trust. If we didn’t catch the mistakes, Pulte would have gotten away with it and took the money. 4. **Lack of Response from Management:** Perhaps the most infuriating part has been the complete lack of response from management. Multiple attempts to reach out and resolve these issues have been ignored. It's clear that once they have your money, they no longer care about customer satisfaction. In conclusion, I strongly advise against choosing Pulte Homes. The combination of poor customer service, unfulfilled promises, and unresponsive management has made this an incredibly regrettable decision. Save yourself the trouble and look elsewhere for your home purchase. ... More

Our experience with buying from Pulte has been terrible. Construction manager Colton reassured us that the problems we had prior to closing would’ve been fixed afterwards when in fact, they did not. No communication from him apart from when we needed a new sliding door but instead left a white patch on my wall without paining over due to an error on the constructions team behalf. Our sales representative Monira hardly ever reached out to answer our questions, unless she needed something from me and my husband. You would think we would be treated better and the build quality of a half a million dollar home would be an impeccable experience but it’s not instead I’m sending in pictures to warranty for things to be fixed in my home four MONTHS after closing! ... More

Overall awful experience dealing with Pulte at every level. We were under contract for a specific package - after signing, Pulte changed the paint and carpet package and told us if we don’t like it we can back out of the purchase (Jake). We’ve had mismatched white paint colors in the house, paint over outlets, We’ve had 7 doors now that don’t latch, nails/rusty screws all over the outside of the home, siding falling off the house, wavy baseboard, ZERO escrow updates, and no one within the Pulte group will respond to us. Jack specifically told us if he made improvements to our home it would come out of his bonus. We addressed issues like sharp tack strips and he refused to correct them over 1+ month. My child then bled over our white carpet on those strips. Inexcusable and we are considering legal action. Corey gives zero updates on the remaining escrow updates. Ignores emails and doesn’t follow up. Additionally, he promised escrow updates that didn’t take place. Ben makes empty promises and doesn’t respond to messages. It’s no wonder Corey and Jack follow in his footsteps. We have had opportunities to recommend our friends to Pulte, specifically friends looking at Pulte homes and have told them to go with other companies. I’ve spoken with regional manager Rick Lechernberg, who assured me customer care would contact me about my issues, yet I’m sitting for a week+ still waiting for any sort of contact. Everyone within this organization wants to point the finger in order to secure their paycheck, while not caring for the customer needs. Awful customer service, awful craftsmanship, awful customer service, awful follow Up. You are a number within this organization and as soon as the purchase is made you are nothing to them. They tell contractors to enter your property with ZERO update or notification. I won’t recommend this company to anyone I care about. Because no one I’ve talked to in this organization cares. ... More

It’s was not the kind of experience we were looking for. House had multiple issues before closing. We closed on the house. The project manager promised us to repair all those issues before closing but didn’t happen. After closing when I asked when he will repair those issue, he told me to call customer care and he doesn’t work at this location anymore. I had to get in contact with regional manger to get the ball rolling.

I can’t even begin to waist anymore energy on Pulte, worst experience ever. Don’t even consider using Pulte. I am so disappointed in everything especially looking back at all the red flags. I’m embarrassed.

Completely horrible AC UNIT everything broke

Builder is bad Sales rep is bad Quality of building is bad Post construction service appointment experience is worst What do you do if I give this review you just throw it then what’s the point leave it

Over a year delayed. House is rushed, their quality is terrible. They try to make up excuses not to fix issues. Please avoid Pulte homes at all cost. This was my second new construction home and it’s an absolute nightmare compared to my other home.

Overall unprofessional experience. I have highlighted this in multiple surveys with names and examples and have received no response back which emphasizes my negative experiences and bolsters my advocacy to warn others to stay away!

Don't buy home a home from Pulte. They will rip you off like they too is.

We had a very bad experience with Pulte homes in the home buying process and mortgage process. Terrible experience and never want to buy a home with Pulte again.

Very poor service! Even before I moved in i was sent a water bill for over $600. I should not be responsible for something I have not used. Pulte management was not willing to help. The patio door is of low quality. Tiles are laid unprofessionally. Even the smoke detectors are not in working order. I will not recommend Pulte homes to anyone. My brother was planning to purchase from Pulte, but he changed his mind after my experience.