Pulte Homes Reviews

I am very disappointed with the warranty department

This has been the worst experience ever & I’m so disappointed in my new home. I went from super excited to experiencing the worst disappointment of my life. The worst decision ever. I wish I went with a different Company!!!!!

Not very happy with the quality already. Already showing signs of not being a well built house.

It started with my Pulte realtor. No help, no updates, nothing as we lived out of state. At that point I should have known how this was going to go. We closed all cash even before our house was even inspected properly. We had no kitchen faucet, no mirrors in our bathrooms, our shower had no glass and worst of all the insulation wasn’t even done in our attic spaces. All this was done after we started moving in. We have now been in our house for almost 60 days and the list of things we found during our walk through are still not even close to being done. I have been told numerous times by the field manager that I will be there or someone will be there and nothing time after time. This is the 2nd survey I have completed and nothing was done after the first one so I’m not expecting any response from this survey either. I would love someone to contact me about these issues but I won’t hold my breath. ... More

Been in the home almost 2 months and I have reported several items that need fixed like shower doors with no bottom tract , dented bathroom door, cracked cabinet, cracked window, grout seems showing in kitchen granite etc . to name a few. No one has showed up to fix anything.

Bad experience for painting

Should review cost of all options with Pulte before signing or making any deposits, found options to be dated, limited and over priced. Was not allowed access to home during construction, was only allowed once during construction, can understand now after seeing quality issues.

Problem on home and don’t fix

Go elsewhere. They’ll show an excellent finished product and fall short at execution. If I hadn’t walked the house each week there would have been additional structural issues that would not have been addressed until closing which at that point they’ll promise you anything to have you close. Our closing was delayed due to lack of HVAC oversight leading to water seeping between the first and second floor through walls. We still have several open punch items that have yet to be addressed and we have been in the house for 2 months now. We were told the outstanding punch items would be completed within the first 30 days of being in the home. ... More

This was our first build experience and most likely won't build again. Definitely soured our experience, especially paying around $700,000. They only make sure the building itself finishes. You have to manage all the details, the things that you will see day in and day out. Certain things that were suppose to be done before closing are still yet to be done. Submitted warranty requests online two weeks ago and no one has reached out to me yet. Like they say, once you closed you won't hear from them again!

Every meeting with project manager was a waste of time. He gave wrong information on many occasions that had us believe things would be done a certain way. Items discussed at multiple pre walk through were never addressed. Sheetrock seams on ceilings did not receive a finish coat before paint. Exterior of house needs full repaint due to touch ups not matching. Garage door was never painted. One circuit of outlets in kitchen does not work ( breaker will not reset). Didn’t receive a second garage door opener. There is more, but this is only supposed to take 1to 2 minutes.

Horrible experience throughout the construction. I found many time wrong happening and even after telling about that, those were not addressed. Lack of communication all the time. Quality doesn’t look good. Many problems found during home walk and they still pending and keep finding problem, including major issues as well.

Customer service is like talking with wall,you have to live with what you got at closing

It is unfortunate that the moment of making the purchase has become one of the worst experiences I have had, however I have to say that the credit process, the documentation and finally the signature were excellent. Everything changes when after having made 2 walk throughs and determining the details to be repaired after 2 months they have not been repaired and they even do not respond to emails requesting the repair. The frustration has been so great that I have repeatedly requested paint and certain material to carry out the work myself, which has not been attended to either. The experience has been terrible. ... More

Poor communication. Few things that were promised (like insulating all the walls of basement ) were not done. Poor quality of material at few places. Poor carpet work.

The quality of material used is poor. The field manager is not responsive . Delay simple fixes for long. Warranty is an issue , no quick resolution of issues . It takes month to fix an issue. Not good experience had so many hopes with Pulte but they have shattered . Dissatisfied home buyer. My SoD and tree which was dead before closing has not been even after 2 month .

Pulte’s website advertises one thing and then they sell you something cheaper in price just so they can save themselves money. The windows are cheap, the cabinetry is cheaply made. My house definitely would not win any awards. Plus, Pulte is so good at dumping added expenses in your lap.

Zero Customer service once you close! they only care about the sale and not the customer.

We recently closed on a home built by pulte and it has been near 1 1/2 months but impossible to get any response from the builders

In general, the entire experience with Pulte from sales, to design, to construction and closing was mediocre at best. The left hand doesn't talk to the right, and overall communication and organization was poor. What should've been the most proud and exciting time of my life was 8 months of hell and escalation after escalation. Post-close has been no better, with continued issues 2 months after closing with things like pavers, paint, grading/slope of my yard (excess water pooling) and general poor craftsmanship inside the home resulting in non-stop back/forth with our warranty specialist. If I could do it over again, I'd have chosen a different builder. ... More

Before I go into the build process, I want to call out Shandra for being a great selling agent. She helped us along the way and was an advocate for us from the start. We began with one project manager, Brandon, who was excellent. He made me feel comfortable and in good hands from our first virtual meeting. Every week he would send us emails with pictures, letting us know what was accomplished and what the plan for the next week was. During my pre-drywall inspection, he was very thorough, and let me know the ins and outs of our soon-to-be new home. Unfortunately, a week later he left the company, and things began to go downhill from there. The new project manager, Brad, did not keep us up-to-date on the building process. We had to send multiple emails to him to try and find out what was going on. We received a brief email from him on July 16th, without pictures, concerning the progress of our home, which contained an excessive amount of typos. On the 25th, I sent an email with questions about progress and potential closing dates. It took him six days to respond to me, in which we were "given" final walk and closing dates. The next time we heard from him was August 16th with an email in which he wanted to know if there were any questions or concerns, and what he could do better. We gave him that feedback the following day, and never heard from him until our "celebration" walkthrough. It was nothing close to a celebration, and in fact had the wind taken out of our sails, in what should have been a very exciting experience. He admittingly had not been in the home since Thursday, and it was nowhere near ready to be shown as a walkthrough. He attempted to call us 2 hours beforehand (on the wrong number). encouraging us to reschedule. We clearly did not receive the phone call, so showed up as scheduled. There were holes in the walls, mud all over the floors, the banister was on the floor, the planning center countertop was not installed, trim outside was not painted, a wire for the front porch was lost, and a hole had to be cut in the soffit to find it. We got to the top of the stairs and we ended the walk. My wife left the walkthrough in tears. We then came back on Wednesday, to a somewhat improved situation, but were at the house for over three hours "after" walking it with Brad, to tape up all of the imperfections. At this point, the whole house needed to be repainted. We ran out of a full roll of painters tape. This should not have been our job... it should have been Pulte's! He needs to make sure that when I walk in that home I have trouble finding anything wrong (at least that's what the signage that Pulte advertises says). We were actually told they were working on changing the verbiage because it was an unrealistic expectation for owners to walk in on a walk through and expect perfection. What? Failure at the core! Even at the final closing day walkthrough there were a ton of items that we called out, that still have not been totally completed 2 months after closing. Since moving in, we have discovered paint circles on our Owner's Suite bathroom countertop, a trim piece that is damaged and needs to be replaced, grass that won't grow in because the soil has been contaminated with paint or cleaner (you can still see paint stains on nearly 1/3 of our lawn), and a garage door that does not function properly. Not to mention we don't have cold water in one of our guest bathrooms. The craftmanship of this home is something to be desired, and we feel that we are stuck in the biggest investment of our lives. We would never recommend Pulte to anyone! Even our realtor was disgusted with the entire process, and said Pulte went from being her #1 recommended builder, to one of her least recommended builders. She had 3 other clients at the time, 2 of which were looking to build with Pulte, but were spared the headache because she saw our experience firsthand and pointed them in a different direction. For a 444K home, we shouldn't have had to, nor continue to have to, micromanage the execution of our home nearly as much as we've had to these past 3 months. Pulte should care just as much about the quality of our home as we do, but have continued to disappoint us with their clear disregard, and honestly, their overall care about us as clients. As homes continue to close, we continue to get forgotten about and have to routinely send follow-up emails to both Brad and Chris. Our lawn is destroyed, there's a 5in divot in our front yard (which my wife sprained her ankle in the other day, hence how we discovered it), and items continue to sit left unattended, even though we were told they'd be completed 30 days after closing. I don't live a life of regrets, but going with Pulte is by far one of the biggest regrets yet. ... More

Poor workmanship on wood trim, doors and painting.

Where to start, during the build process there was Pe’e all over the floors and toilets, white paint everywhere. All over our black cabinets and railings, literally every piece of trim that was painted resulted in the floor being streaked with white paint. Our furnace was t connected Our $12,000 fireplace has not worked since we moved in three m on his ago. Our back yard and front yard are not even close to level, the neighbors yard is higher causing all the rain water to pool in our yard because the yards were not properly graded So much damage to cabinets that had to be fixed after moving in, so much that has needed to be fixed in general. We have had crews here twice a week for the last three months, and we still don’t have caulk around the base of our shower Water heater was leaking all over garage floor The list goes on. Buyer beware. ... More

Post sale customer experience has been really bad

I’ve built with Pulte before (in Tennessee) and it was a wonderful experience from start to finish. Well. The Indianapolis area Pulte experience couldn’t have been more different. The framing/structure of the home is sturdy and well done, thankfully. My nitpicky, former custom builder father inspected that. But the finishes and sloppy craftsmanship is unacceptable. Here’s the shortlist of issues with workmanship: - Scratches on glass shower door - Lopsided spindles on staircase - Scratches on the luxury vinyl tile floors - Scratches, nicks, and dents in the kitchen cabinets - Tears in screen door (and it was installed upside down) - Crack in window glass - Exposed hole in the floor behind toilet - Windows were installed so high it’s impossible to buy ready-made curtains - Dents in exterior doors - the list goes on… Now, I expect there to be some fixes required. What is unacceptable is I closed nearly THREE months ago and NONE of the promised repairs have been completed. In fact, I’ve emailed the construction manager who was handling my home three times now with no response. He quit responding a week or two after my closing. I’m so disappointed with Pulte’s customer service. ... More