Pulte Homes Reviews

Overall experience was terrible. It starts with Sales doing a poor job helping you through the many options. Then it continues with promises from both Sales and the Construction making promises that are never kept. The contracts are written to steer you to use Pulte Mortgage, who is non-responsive unless they want something. Communication is very poor throughout the process. Then to top it off, when you finally get to the ‘Celebration’ phase of the process, the quality of the house they built is not very good. In true Pulte fashion, the final walk through is setup 90 minutes before closing, so you get rushed and miss many of the shoddy items until later. They got our money, but do yourself a favor and avoid any Pulte built homes. ... More

Worse buying experience. Closed on our contract over a year ago, our house was one of the last one to get done in our neighborhood. For many months we were told a different estimate completion date that was moved every time we didn’t meet it. Communication was poor, finally when we had what I thought it was a set date and had everything ready with the lender they missed it again making us lose a very good interest rate. There’s no accountability, people don’t answer calls, or respond to emails. Finally, after we were scheduled for closing, things started to get rushed. Lots of items missing, poor workmanship. Tons of items were left done improperly, paint job was poor, our quartz is already chipping, tile has cracks, stains all over the tile from the messy job from painting, staples were visibly poking on our stairs carpet, I could go on and on. This is not the first time we build a brand new house and NO this is not how the experience should be, and don’t blame it on COVID. This is just people don’t giving a bleep about the building of your house. ... More

I think the stars speak for my experience.

Pulte needs to control their vendors quality! Painters did poor job! Used very thin layers of paint and we can see the blue mark up to be painted again. Electrical vendor damage our upgrade trim but decided to caulk the trim instead of replacing it. Carpenter didn’t smooth out the trim and used the rough side as the face. Electrical vendor will cancel your warranty for simply switching out the switch unless your goes through them for a “small fee”. I will never build with Pulte again.

many things wrong with house, things that should not have happened, but did due to shoddy work ethics. bathroom fixtures fell off wall, broken windows left broken, fan above cooktop, dented, not aligned, gaps where it was attached and fingerprints (many) on wall above cook top. block wall not completed needs one more level and caps, overspray of paint along trim around garage, footprint of black paint on floor, reported within 2 days of move in, one month later im still waiting to get fixed. project manager does not appear to be capable.

Do not recommend at all, poor quality and slow and inefficient response / follow up (mainly after closing).

This has been one for f the most disappointing home building experiences. The quality walk-throughs weren’t productive. Our closing date changed multiple times because the house wasn’t ready for the appraisal. Our appliances were moved out of the house several times and we were told our doors came from another house just so we could get closed. We couldn’t use the stove or dishwasher for over a week because of the wiring. We had several kitchen cabinets that you have to open with chopsticks. (Finally corrected). Our garage floor was covered during both walk throughs and we didn’t know that it was damaged. We have baseboards pulling away from the wall. I’ve dropped several tickets but no one at Pulte wants to fix anything. I’m disappointed in our Pulte home. Our realtor and project manager are some of the nicest people and it’s not their fault that Pulte needs to fix their operational processes. ... More

Poor quality and warranty. I wish to do not buy house from Pulte.

We contracted with Pulte to build a house in Jacksonville Florida in August of 2021. We were living in the Chicago suburbs at the time. Since we lived 1,100 miles away, we were told that we would get regular updates with pictures during the build process. That did not happen until after repeated calls and sales management got involved. It was also very clear to us that there would be face to face meetings required during the build and we made it clear that we needed 2-3 weeks notice to plan travel. The first meeting we needed to attend was the pre-drywall walk through. I was called on Tuesday for a meeting on Wednesday or latest Friday of the same week. Either day was not possible for us to even consider with one day notice and we had a prior commitment on the Friday so we were not able to attend the walk through. My father lives close by so he and his wife were able to do a Facetime call where we did catch only 2 items that were incorrect that were resolved. My father was not aware of the details of the build but went to have some form of representation. There were a number of items that were missed i.e. receptacles out of place being the most inconvenient now. The next step was the pre-closing walk through of which we had 1 weeks notice to pack up and leave the Chicago area to close one week later. Upon arrival for the pre-closing walk through it was clear that the house was not ready. It was promised that all items would be resolved before the closing. I had no confidence and I was correct. Little to nothing was done prior to the closing. The "celebration" walk through was delayed twice in 24 hours and still nowhere near complete. My wife was "verbally" promised upgraded appliances and I was promised additional outlets in the garage as a good faith offering for the aggravation. We did not solicit these items, they were offered. I told my wife not to hold her breath, I was right. We were in a difficult situation staying with family and movers in transit from Chicago so I asked Pulte Mortgage to hold money in escrow or the builder would have no incentive to quickly resolve the list of 85 items to be resolved that we moved into the house with. Pulte Mortgage would not, they are sister companies so my interests were not their priority. Most shocking was that Pulte Mortgage required an appraisal before closing. The home appraised around $50k under sale price so we were required to pay an additional $40k of down payment. We moved into a dirty house, with actual mud on the floors, not cleaned at all. We have had possession of the home for eight weeks and approximately 48 items have been resolved. The customer service team has been good to work with and I do know that they are trying but we should have never been called to move into a house that was not move in ready. We had moved out of our home in October of 2021 living with family we needed to get into our own home. My last home was a semi-custom built in 1990 and delivered on the date promised at signing with minimal issues, not the experience here and not what I expected. At least in the case of this build it's my opinion that there was no emphasis on quality or pride of workmanship. I would not recommend this builder or not ever build another home with them. It is a shame because a new home build is normally very exciting with a lot of anticipation and expectations in addition, for many it's their single largest investment for their hard work. Now that we are living in the home we do enjoy the weather and living close to my elderly parents. I never expected this experience moving into a cookie cutter home, it just speaks to company culture. Everything stated here is indisputable. ... More

I would NEVER have a home built again because this experience was so bad. I could name countless examples but one is there was a light hanging out of the ceiling by it's wires, which was told to us it would be fixed before we closed and wasn't, along with COUNTLESS other issues.

Disappointed with the attention to detail and the quality from a supposed quality builder. Still trying to get issues addressed in a timely manner. Will think twice before buying a Pulte house again

You would expect a bit better from Pulte. Pulte has fallen short in most areas. House not worth what we paid. Still have issues with house. Quality is not there. Floors coming up. Paint coming off walls. Trim falling off. Moved in April 2022! Don't buy at Norwood Chase!

Pulte's sales person was good, but the construction manager and crews did a poor job executing and communicating. We were given a close date about a month or so out, and we jumped through hoops to prep and sell our previous home to meet that date. Leading up to close, Pulte did not disclose the poor quality of finishes throughout the home, even when directly asked. We disclosed our timeline for closing on the previous home and expressed concern about the timeline for closing on the new construction, ad we were assured Pulte would deliver quality on time. After extending close by a week (only a few days before the scheduled close), Pulte failed to make much progress despite promises to the contrary, and on the day of close we were shown a home rife with poor quality, from flooring needing to be replaced to baseboards not sealed properly, to walls bowing inward, to paint not being finished on basically all walls, to drywall issues, to float and tape issues, to the front exterior elevation not being correct, to an unfinished space in one of the bedroom closets, to all closet shelving throughout the home not being done correctly, to most windowsills cut improperly, to most blinds throughout the home not being cut properly or the brackets installed correctly, to issues with cabinets not installed correctly, to the vent above the stove not connected, to holes in the wall behind three of four toilets, to fixtures beings incorrect, to a fireplace not being installed correctly, to missing garage window panels, and so on. This is the worst new construction I have ever heard of, much less had the misfortune to experience in person. The worst part is that Pulte fully knew we had no time to make alternate living arrangements by the time we walked the home on closing day, so they effectively forced us to accept the house as-is or be homeless, which is not a choice for a family with three small children. Pulte did not execute the contract correctly and willfully misled us on the progress and timeline of the build so as to force us into a bad house that, two months later, we are still trying to get Pulte to fix. Buyer beware. ... More

at the beginning sales was nice, during the finical was terrible, at the end I have to use my cash to closed the house, and still delayed the closing date due to not completed the house , after close multiple area either not completed or install unproperly . such as leaking water from the ceiling , from garage wall. missing tiles from the kitchen or bathroom, my house closed on3/30 it is been over 1 month now still finish all ..

To save you some reading; there was little to no communication throughout the process regarding delays, issues, or any other problem that may have held up the closing. The favorite phrase across the board is, "not my job," which still rings true with completing items on our "weather letter" 6 weeks later. In short, Pulte took what SHOULD have been an amazing event in our lives and genuinely ruined the experience, taking all joy out of moving in. We will NEVER recommend Pulte to ANYONE, even people we don't like.

A collection full of lies, slander, insults to the personality and intelligence of the customer, I spent nearly a million dollars, my house lasted 24 months instead of 6 months , During this time, the Pulte managers in MN committed racial discrimination instead of apologizing. Eventually, instead of enjoying our first home in the land of dreams, we will carry a bag of pain and insults for the rest of our lives. This is my Pulte Experience for USA welcoming

The whole experience was infuriating from top to bottom. We were promised weekly communication about the construction of our home, and it was spotty at best. Our home was delayed not because of COVID supply chain issues but because of a report that they weren't able to get correct. We were forced to sign a document saying that we were satisfied with the quality of our house, but we have a ton of items that were just missed. They need to have someone who inspects each house to make sure it is up to quality standard of the price of the house.

Truly awful experience, ran into so many issues that it became awkward to continue to point them out. I felt like they rushed to complete my home and I notice it every day. I had double digit documented issues after I moved in and they still are not all fixed after living here for over a month! Communication has been poor at best. First morning we woke up to a flooded Landry room, master bedroom and walk in closet. Not recommending friends and family to go through what we went through.

Our experience with Pulte was awful if we would’ve known how bad of an experience we were going to have we would’ve definitely gone with a different builder. When we received the keys the house still needed many repairs most of which were addressed in the walkthrough and were told they would be fixed prior to closing. It has been a month since we moved in and we still haven’t been able to get anyone to come work on the repairs. It was definitely not move in ready.

Would definitely think twice before buying a Pulte home. Pulte main concern is to hurry up and close to get there final check.

I found building with Pulte extremely awful and upsetting. Pulte did not care about customer satisfaction. They FORCED me to close mid December without installing most of my kitchen appliances because they wanted the closing to show on 2021 books. They made me feel like just a number and really no customer satisfaction considered. As of February 1, I am still waiting for them to complete many items that were due to be done before closing. They have my money now so who knows when or if work will be done. I would never build with Pulte again because they just want to build the most homes with little concern of customer satisfaction. All they care about is the money. ... More

The entire process from start to end was a horrible experience. The only reason we continued with the initial purchase was because the original sales rep was fired so we assumed everything else would start to fall in place (along with loving the model home). Pulte sells a fake reality, our home has so many unnecessary issues and is not comparable to what they are selling; quantity vs quality homes. Construction was fine until then the last few months and our closing experience was horrendous (pulte made every excuse, blamed others, couldn't find keys, had incomplete final walkthroughs, etc, etc,). ... More

The quality of the work is very bad and upgrades not included. Broken cabinets missing upgrades since day one and until now not addressed. Items with the issues on the floor, they were supposed to be replaced in days and no one showed up, then they indicated that they will grab from other units to address and nothing happened. Running paint on multiple areas which indicates unprofessional workmanship. Issues with the electricity until now and at least one of the people send indicated that he was not licensed. Other issues with the unit which indicates things were rushed and original date from sales that this will not going to be ready until December/January rather than November is more accurate. Also, you have the unprofessional comments from the people that walked through the unit indicating that they don’t want to help if we rank them lower than five. Is this how Pulte manages things? Very disappointing and people should knowledge the kind of service provided for overs $1 million dollar unit. The list continues. ... More

Make sure you get your price in writing, and signed. I was given a price, paid my deposit, then got a call the next day saying they were increasing the price by $10k, take it or leave it. Since they never countersigned, they had a legal right to do this and they would not budge. Clearly, profits took priority over customer service and integrity.

terrible communication. deadlines were unreasonably aggressive, and they reliably failed to meet them.