Pulte Homes Reviews

Our sales agent was great she is the only person I could count on. She kept the deal together when the site manager and construction crews were screwing up the build. I could not believe or count on a single word said by anyone else. Starting with the plumbing right down to forgetting the brick on the facade. Issues were clearly visible and workmanship poor. Stone work was done 3 times and still looks bad. I beam columns off level. Crooked walls, fit and finish were poor. Poor siding trim work. Delayed closing multiple times to get items corrected before I would close. Post move in has been no better. Shutters falling off, wrong thermostate was installed. Floors bounce, Yard service is poor. Lawn crews scalp the yards because of poor grading, trees and plants are dying. Worst decision I have ever made in 63 yeas was to buy Pulte. Avoid at all cost. I will be working on this house myself to fix it and make it right. That is a shame on a $550,000 house. Pulte Homes motto should be PROFIT OVER QUALITY. I am not alone in this thought. ... More

We purchased our home on line not even seeing a model home. The main item on our list was either a ranch style house or an owner suit on a main level . This is why we picked Hartwell model floor plan. Our primary suite not really a suite because of the size of our bathroom in particular...looks cramped not functional; there is not even a room to mount a towel holder. It's not the only reason of our disappointment. We flew from Denver, Colorado for our "Blue tape" walkthrough. Four people spent three and half hours to cover the house with blue tape. Note, it wasn't all we could see. Obviously, our house wasn't ready to close in a week as planned even though Ed Norris was trying to convince us in other wise. From poor quality of craftsmanship to cheap material used Pulte has discredited them selves. We moved in our house three weeks ago. We still cannot live our life; don't have time for our projects. Our house is covered with blue tape the trades are coming almost every day fixing and replacing which should have been done right way to begin with. This whole experience of buying a "new" house took away all excitement and happiness. I didn't even mention that the main level thermostat was located in the middle of the wall in our living room. The return air duct brakes crown molding (one of the upgrades) in pieces in the middle of living room. Our dishwasher was not installed according to manual; it was sticking out far from the face of kitchen cabinets. This list can go on and on. As I write my review, there's a trim crew replacing a lot of trims in our house. The bottom line, we regret we've bought our house from Pulte and wouldn't recommend to anyone. We paid rather huge price for something they call a production house. ... More

Ruff work everywhere. Poor communication.

Right from the beginning, it was so tough to get any update from the construction manager. Target closing date Aug 2021 got delayed for 1 year. Finally closed in Aug 2022. Final walkthrough was a nightmare. They missed to put the window in one bedroom and got caught during inspection. They keep telling about staff shortage but it dint seem true since they are building scores of other houses in the same community. Construction manager didn’t bother to inform us of the status. We kept pushing to get the closing date and finally ended up paying sky high interest, only because of a careless construction manager. Horrible experience with this construction manager. ... More

No communication on home build phases A lot of issue which they promos to fix before closing ./ 70% still existing Following up from day one . But nothing happens This has been 45 days Such a shame .. I am regretting my decision .

The construction quality of the house is bad. The site managers are not diligent in their work and very difficult to communicate with. Apparently, this is the same view shared by most of the Pulte home buyers in my community. I would recommend looking for a different builder if their is an option to choose from.

1. Closing date extended 7 months past agreed upon completion date. "Quality Build" process failed to identify framing, plumbing, and electrical errors. Missed framing of upgrade option for tray ceiling in gathering room, dryer vent located incorrectly due to plumbing line interference. 2. Home had punch items identified at celebration walk, but 6 weeks later remain incomplete. Including missing light fixtures, incomplete exterior paint, damaged cabinets, missing tile grout work, gaps in window caulk, appliances installed incorrectly, damaged vent hood, damaged water heater, missing bathroom hardware, missing trim on fireplace built in shelving, drywall repairs incomplete. 3. Doors are not hung plum and square with daylight gaps and missing hardware including a temporary exit/entry door with missing floor sweep and deadbolt prep not allowing door to lock. 4. AC appears to be undersized or poor airflow for square footage thus running 3-4 degrees above thermostat on 2nd level. 5. "Final Clean" completed but paint spills remained on tile floors, saw dust inside of drawers/cabinets from hardware installations, tile grout stuck to cabinet trim, front porch with masonry cement splattered on walkways. Upon closing, the home looked used as opposed to new construction. ... More

I do have cowboy issues are been there forever nobody coming to check on and I already talked to Kahrba People about it

My new home has had nothing but very major issues since moving in. AC leak resulting in restoration, no hot water, bath tub leak, no electric in several rooms not to mention all the cosmetic issues. The workmanship of my house is disappointing at best. I will NEVER build with pulte again.

The builder is responsive. However, he does not follow through with his promises. We always had to remind him to take care of small issues. The craftmanship is very bad. It is a $550,000 home but feels like a $200K home. I would not recommend anyone to buy any home from Pulte. Huge regret.

Seeing many bothering issues in the house . And team is not responding.

Workmanship was horrible! Office customer service was not good! Was told we were buying certain options later to find out towards the end when they were putting materials into the house that tons of options changed and wasn’t updated to us the homebuyers. Carpet was dirty with stains and not takes down in lots of areas of the house. Under the carpet was not cleaned and you can fell it everywhere when you walk in the carpet. The paint was horrible. The house was not cleaned and the painters painted all over the dirt and it looks horrible. Lots of areas were not caulked. The master tub had a huge crack/ hole and was only repaired not replaced. Horrible experience. ... More

There is a limit in these reviews so I can't even list all of the issues that have come up. The quality of the trades they outsource are horrible. They are backed up and were still building the home and had not even finished many areas when we closed. Stains on the driveway, trash everywhere in the garage and yard at closing, appliances not in, took months just to get approval to start drywall, a closet wasn't even painted a month after closing, shutters weren't on the home until after closing, the floorplan sucks so bad that we are ripping out walls before even moving in, basements were offered for some homes but not others, the "3rd car garage" can't fit even a midsize car because it is shorter so you would have to crawl across the hood to get into the house, stains in the showers of both bathrooms that 3 cleaning companies couldn't remove, there is virtually no storage anywhere, We paid for every upgrade and every premium and yet it is still built to the quality of a home half the price. Talked to at least 6 neighbors and ALL 6 had issues - some even worse. Water heater burnt out 48 hours after moving in, water leaks in the wall less than a month after closing, windows not even being caulked all the way (we have the same problem), no caulking around the gas and water lines outside, chips in walls, it is literally hard to even remember all of the issues. We had 3 different field managers during the process as Pulte keeps moving them to other communities. This is the worst home building experience ever. I wouldn't recommend Pulte to anyone, ever. And certainly not for the price they charge. It is amazing that the city hasn't pulled their building permits yet. There is no way many of these homes should have received a certificate of occupancy. ... More

Worst home buying experience ever.

Worst experience ever and very poor build quality Bad customer support

First day at my new home, I found out that the living room and 2nd floor bathroom ceilings were wet. The construction people came in and I was told that this was due to the water leak in ac unit in the attic. The drain pipe was not connected to the ac, so water was pouring out straight down to the ceiling below. No one inspected that the ac unit was running properly! They had to cut open the ceilings and dry them. They brought in huge blowers that were loud and I wasn’t able to move in to my home for a week due to the ongoing repair. When I moved in, there was still water collecting in the drain pan in the ac unit in the attic. I complained about it and after two separate visits from ac contractors, they found out that there is a hole in the ac unit coil and they had to replace the coil. The toilet paper holder is missing in the 2nd floor bathroom and I have submitted a warranty request. It’s been a month and I’m still waiting for it to be done. ... More

Overall terrible experience. Would not buy again. Multiple sales reps/field reps. Had to do everything myself and follow up on everything on my own. Everything was incorrect and had to be adjusted on the go. Would not have been fixed if I was not on top of the entire build. Would never suggest to anyone.

I’m really hoping that Some one from Pulte Management will contact me after reading below feedback. I have a very BAD experience with Pulte. I think by selecting Pulte over of other builders in the market I have made a BIG mistake of my life. No one hears my issues/concerns. I was given unfinished home at the time of closing. My backyard was handed over with unfinished work. They did not even did seeding and proper landscaping to my backyard land which I own. For all other neighbors in same neighborhood they did seeding properly, They did not even know about my backyard land which I own. They don’t even able to establish my boundaries. I was promised by my Sales Consultant (Michael) and field manager (Jen) that my backyard will be fixed. I have done several follow ups with them after my closing but no luck so far. Work is not done yet. Another example of my dissatisfaction is that they did not installed window shutters which was expected and promised as per my elevation design of my house which I picked at the time of buying this house. I have noticed this miss after closing of my house and immediately informed my Sales consultant and Field Manager. My Field manager told me that she has submitted a request to get the window shutters but when I asked by when she will able to get this work done, She said that she doesn’t know and can’t give the ETA. This is ridiculous. This is very Unprofessional behavior from Pulte. If I had not noticed the missing window shutter no one from Pulte team would have told us about this. I don’t know how many other things they have missed in my house during construction which I’m not even aware of. There are few other issues which I had reported to my field manager and Sales Consultant which are unaddressed yet. I’m really hoping that someone from Pulte Management will reach out to me after reading my feedback and help me to fix my issues and help me in regaining my trust ok Pulte again. ... More

Good morning, it is very difficult to get anything done. I have been in cassia since 5/26/2022. I still have items that are pending to fix. I still do not have internet connection, Pulte is not helping me to solve the problem. Please help me resolve these problems.

Bad quality of sales, delivery - no respect for timelines, quality of build

They are building so fast they don't have time for any issues that come up. We waited a month for an electrical issue to be fixed, never have received touch up paint, yard wasn't inspected after freeze during winter for plants/grass that died. Paid top dollar for a house that is mediocre at best.

Pulte over promises, and under delivers. Quality of workmanship is very poor.

Sales rep was not forthcoming and not up to date with information. It was obvious he was being cautious with what he communicated. Customer Care seemed more about ensuring that issues were addressed and closed as quickly as possible rather than focusing on customer satisfaction. Rep was not helpful and challenging to work with/communicate with.

I cannot in good conscience recommend this builder. Our experience was not only horrible, we are regretful. William, the property agent, was great at his job and pleasant but outside of him the experience was egregious. Jim in sales was just cruel. After we purchased the home Amanda became our POC and the support is inconsistent. Our plumbing backed up the 2nd day in the home so I was in sewer water in the shower, the sod was not put down correctly, the interior paint job was amateurish, part of the front of the house had to be repainted and all of this (and more) took 7 weeks to complete. We are still waiting to get the sod fix which probably won't happen. Please read the reviews and warnings on the Better Business Bureau website before purchasing a home with this builder. I don't cry easily but cried a few times throughout this process. ... More

The build quality is awful and the customer service is even worse.