Pulte Homes Reviews

Quality workmanship is nowhere to be found in any phase of build. Contract for purchase was signed one year ago and still unfinished house (outside of house not painted, my guess is will never be caulked, yard is mud and rocks). Every phase of build appears to have been done by a blind two year old. House was just thrown together with attitude of just do it as cheaply as possible with as unskilled labor as is possible. The painting and drywall was awful. The order in which things were done makes no common sense. Why put down flooring before drywall work and painting are done? They sell you things (such as appliances) that they can't deliver. Knowing now one year later, what we are going thru, I could never recommend Pulte. I would love to have a face to face conversation in my (new) Pulte house with someone very high up in the Pulte organization to show them the kind of work that is being done in their name. If this is even read by someone in the Pulte organization, don't just pass it down the line. Show you care and act on it. Action matters not words or promises. ... More

You have my number and address. Give me a call to set up a meeting as I am not writing all of this for this email. If your concerned about the client, customer or whatever we are to you, contact me.

It was difficult deciding what title to give this review. Not for a lack of options, but because we had a hard time identifying which horrible detail stood out to us the most. The initial sales agent was wonderful but that's as far as it went. From that point onward, it was nothing but deceit, issues, and overall shoddy workmanship. There was little to no communication and no follow through. My wife was discriminated against in not being included in communications nor were any decisions directed toward her. The quality of materials used in the construction were that of defective remnants that you would find at some discount outlet. No one seemed to know what was going on or how to do their job. The foremen spent more time in their trailers (if present at all) than walking the houses to oversee the jobs and quality. When we brought attention to the terrible quality and deplorable workmanship, we were told that, "this is standard" and we have to accept it. To what horrible standard is Pulte building my house? It looks like a child built it. We were also told that workmanship is suffering because of the labor shortage due to the pandemic. Why is it our problem that Pulte/TrustBuilders can't hire, or is too cheap to hire, people who know what they're doing? The whole reason we bought new-construction is because we didn't want a home we had to refurbish. In the end, it didn't matter because we have to do just as much work on this house to fix everything Pulte failed at delivering. Even working with Pulte's warranty department, they are taking cheap shortcuts and sub-par contractors instead of doing the job right. We are gravely disappointed in Pulte and the entire home-buying experience. Never again, Pulte. ... More

I closed on my home at the end of Feb 2022, and I still have outstanding items that have not been completed. These were detected in January of 2022. Sad that Pulte rushes to sell home that are not complete and with such poor workmanship. Field managers are over worked and when fix is needed they resort to threats to the homeowner.

The house its build with cheap materials and there is no engineer building your house, the people who build it they dont know how to read drawings at all. Turns to be that your Libe of property its different because when they install the sod and sprinklers they installed all wrong., you dont want to close until they finish your house right but they force you to do it or they will sell your house to another person, they only want your Money. On top of that, they are selling the house way more expensive that the market value, so when you get the appraisal the house isn’t that worht it and you have to put more money down. I will never get a Pulte Homes again, their warranty department its even worse, its a total Joke! ... More

Everyone from the builder to the lender does NOT know what they are doing. They have NO communication with each other nor the client. Very stressful experience. Do NOT RECOMMEND THEM!

We chose to build with Pulte because we had friends with a good experience and had never heard anything bad. However, based on this experience I can not recommend them. The process was very smooth up until we got to our pre-drywall meeting. Then things took a turn towards awful. Based on the recent reviews in my area that seems to be common. There is a huge issue with communication from the field manager here. It would take 2 or 3 messages to get a response. That "weekly" update email will come once a month. Make sure to visit your homesite very frequently. It is not clear at all that anyone reviews the trade's work for quality or correctness. Our closing was pushed back 3 or 4 times because of unrealistic dates being set. Very frustrating experience We ended up closing with a list of unfinished things because we could no longer handle being strung along. Do not do this if you can avoid it. The communication becomes non existent once you close. It is very clear that there is no follow up on this list. They don't even bother to track it after they submit the work orders. So you are ultimately responsible for making sure the work is done and review for quality. Of course this is not told to you before you agree to close. After living in the house for a week or so you start to notice a lot of poor craftmanship. I would definitely suggest getting inspections pre-drywall and before closing. I will note that our sales rep was very helpful through everything. And dealing with Pulte Mortgage was easy. ... More

The entire process with pulte was a really bad experience. From the day we walked in to the sales office to now living in the house for a month has been frustrating, stressful, annoying and regretful. I feel like I both have so much to say and nothing to say at the same time because it has absolutely drained my of my energy. Our sales associate was not nice or pleasant to deal with, ever. Pulte dropped the ball on starting construction of the home that delayed me over a month in closing (although addressed by some director in the sales department and concluded with buying down my rate- much appreciated) and continued to deflect blame for it almost all the entire year of construction. The trades did shoddy work. But perhaps the most frustrating now that were living in and own the problem that we paid an extra 15k for is the flooring. The design center consultant was clearly lacking an understanding of what she was promoting to us which in turn led to us now having an extremely fragile hardwod floor that is constantly chipping and scratching and has led to more fights in our family than anything weve ever dealt with. It seems we cant even walk on this floor without a chunk of the edge chipping off or a new scratch being found when we mop. I'm on my hands and knees trying to repair these so they dont create more problems or bigger breakage. Weve relegated the child to only playing with things in room with carpet and the dog now wears shoes every day that he tries to chew off every chance he gets. Both of these concerns were mentioned at design center and we were assured repeatedly that we were buying "an engineered hardwood- much more durable than standard hardwood that will hold up to a child and animals". That is proving to be the furthest thing from the truth. We were told we had to hurry and pick our upgrades so the order of materials could be made in a timely manner since lead times were so long. The day the floor was suppose to be installed I received a call that they didnt have the floor we picked and she wasnt sure how the ball got dropped but asked if we could do the same flooring but in different size planks. So I'm curious what the rush was in picking my floor instead of allowing me to do my due diligence in consulting with flooring experts before being assured this floor was durable and rushed in to picking options we severely regret now. I'm missing a chunk of stucco on the outside of my home where the fence return meets the house and i was told it's not a problem because stucco is just cosmetic. That's not true. It absolutely serves a bigger purpose. As if the styrofoam underneath will not ever degrade from the outside elements? Yeah right. The painters did such a shoddy job I asked them to not even come back and decided I will paint the trim myself. I look around the house and cant even believe how much money I spent on this house for what I got. I've spent the most money I've ever spent in my life on this house and i live in constant regret that I sold my last home to purchase this thing. I fantasize all the time about how driving 2 hours 1 way to work every day wouldve been worth it if I didn't have to deal with this headache of a house. ... More

This has been the most frustrating home buying experience ever. The mortgage people were not responsive and the day before we were to close we didn't know if we even had a mortgage. On the day we were supposed to get our keys we were told we weren't going to be able to move in because the gas wasn't installed. We still have many issues that need to be resolved. Too many to mention here. I've emailed the warranty company 2 weeks ago and still haven't received a response.

We have had series of issues which impacted our entire process We still have a lot of issues which we need attention but no response from the support team Happy to walk and speak through over a phone

Home is nice in the most part, but received home incomplete and warranty for incomplete items will take months! Quality of vendors and workmanship was very disappointing for the price I paid. Responsiveness to very simple warranty items is horrible. When the vendors do come and fix they are lazy and job needs to be done more than once. Even the electrical contractor cannot fix repairs which I have ended up resolving on my own. If you have the luxury to wait for closing, make sure EVERYTHING is completed before moving in!

The Builder is nice guy, But the material quality was so bad . I moved just 1 month back i see so may many many issues.

The Pulte Quality I signed up for was not on display. I would never do this again.

Our experience been terrible with these builders. Most of our stuff already needs repair and it’s only been 2 months since we have moved in. Our construction manager jimmy told us from the beginning that he has a family to go home to so no calls or emails to him on his days off because he doesn't care much about his job. Then we got a new manager name Dan. Dan is nothing but fake promises. Our garage door is left unpainted and his response is that its too cold. Meanwhile they are painting new houses left and right. Most of our kitchen cabinets has scratches and cracks but yet they failed to send us the right ones. Now they are just sitting in our garage and no one is coming to pick them up. Craftsmanship is so poor. Build quality if its up to me i would give it a zero star. I can go on and on with the list but i know besides having tons of bad reviews pulte still won’t do a damm things to fix these issues. ... More

Too many wrong things in general. I will not buy from you guys at all. Lessoned learned.

Bad workmanship, bad construction, etc.

We saw all the mode homes and the attention to detail was fantastic. I never knew they would rush the real home with so much less craftsmanship. We have a year to fix all these problems but now I have to spend a significant amount of time being a project coordinator and staying on top of getting everything fixed and completed since we received an unfinished & damaged home. There were also many structural items that were damaged and months into living here have yet to be addressed.

This is my first build and has not been a great experience. The painting and caulking is bad and my cabinet lower piece has a large gap. The garage door does not automatically work, I am having to manually lift it up and down. There is no sense of urgency from the construction manager to address these issues as many issues were identified before closing and i was told that these items would be addresses. Also, not to mention that they did not clean the sliding door track which has very noticeable dirt. This I was also told would be cleaned.

The site Field manager was very responsive, mindful and efficient in his job. I was regularly frustrated with Pulte Mortgage, Whirlpool and the warranty team. I was given appliances that were broken, not the right products, many unanswered questions with countless delays, while still waiting on my kit for my microwave. I have had several of the appliances not working or broke before I moved in the serviced one which should have been replaced and they replaced everything else. Pulte Mortgage's loan officer was unknowledgeable about her role. She was making big mistakes and placing me at risk of not getting my property. She never did follow up and when she did, she assumed that I was going with them because they were going to match the competitor's rate. Customer Service was terrible, and I would not buy anything else with this organization. ... More

1. Mortgage terms not made transparent upfront until last moment. Rate was higher, builder incentive was applied to items that mortgage company should have paid anyway. 2. Pressurized to close with BAD work finish. A big number of issues like broken cabinets, doors, holes in walls. Still waiting for a bunch of items to be fixed, more than a month after closing! 3. Closing company failed to provide documents before closing date and will not allow you time to read documents during signing. Looking for a handy man for what was supposed to be a brand new home! Only positive reason for value for price is location. ... More

Pulte does not seem to care about their customers once the contract is signed and they REALLY don’t seem to care after the sale of the home is complete. I understand that there have been unforseeable delays due to shipping issues and labor shortages. However, that does not excuse the times that we have caught their staff blatantly lying to us or more often than that, just refusing to respond to our inquiries or concerns timely. There is no excuse for not replying to an email. When they actually do reply, we’re always told that “we’re aware of your issue, it’s on the list” with no follow-up until a month later when we inquire again. Rinse and repeat. I am honest when anyone asks about our experience and warn them against doing business with Pulte at all costs. ... More

To start, the house still is not complete. We’re been lied to at every stage of the building process. The quality of work is garbage. Parts of the house have literally started falling apart within 1-2 weeks of moving in. No one ever comes to fix the issues. My building manager, Blake, was unable to tell the truth or had no idea what he was doing. I could go on and on but I’m working and this isn’t worth my time.

I would caution any new buyers to look elsewhere. We are 45 days into ownership and very disappointed. Not only did we have to make several concessions along the way, now we are dealing with very poor responsiveness post move in. Pulte was responsive during the build process, but now its like a switch was flipped, once we took possession, they do not respond. Even though we had a documented (and Pulte acknowledged) list of 10+ concerns, no response despite numerous attempts to have things addressed. Our concerns are significant; issues such as missing exterior siding, non-functional dishwasher, unfinished trim items, trim items missing, lastly the entire hardwood flooring having white paint overspray and more pronounced paint drips/splashes in nooks and corners. I'll happily share details and pictures with any prospective buyers looking to make an informed decision. ... More

The cheapest materials they can be and the worst workmanship it can be on top of sloppy work without any thoughts in mind. Customer service is so bad as well as we are 3 month on with punch list items for repairs still pending.

Took over a year to build. Poor communication. Poor quality materials. There were rodents in the ceiling upon moving in. Slow and useless responses. No accountability.