Pulte Homes Reviews

My wife and I had such high hopes when we started the process with Pulte and after closing and moving in we are extremely disappointed in the building team and the service provided. It seemed to be the epitome of bad service and very poor customer service. From the design center to the building team and management. The process throughout was more than frustrating. We took the time to walk through the designing stage and were given our upgrade options. We picked out several upgrades and signed off on a contract with the designer to then be told that an important option we signed off on could not be done. What seemed to be an easy fix became confrontational with the designer and builder. It is hard for me to say anything positive about the building team. Prior to closing we had a list of more than 10 things that needed to be addressed and we were told it could be done. Come to closing and 90% of it was still not taken care of. Some of the things that were addressed had to be re-done. Some things I pointed out I was told they could go to the model home and get what was in there. I understand that was the quickest solution but not a good one to suggest. When you pay for a NEW home you want NEW material! Because of the lack of concern on Pulte and the buildinging team we closed on an incomplete house which required me to schedule several days off from the field and working at home. This was very frustrating because it all should have been done. We have been in our home almost 3 months and we still have issues that need to be addressed. Seems to be no urgency or care at all. After closing and having to continue to call, I was told by the building team and management to not expect perfection. After this I cannot recommend Pulte to anyone. I would not want them to go through the same process and issues. It seems to be a common thing when talking to others in the neighborhood. ... More

Pulte homes are built using C-Grade Subcontractors at best, who are incentives-ed by quick turn over. Pulte Field managers advocate for the builders and reward poor quality work, and not work for the home owner. Much attention is paid to the model unit but not to the purchased homes. I would recommend hiring a private Project Manager and Inspection agency to oversee the construction.

spend a good amount of time on your walk thru!

The house looks nice but the workmanship is poor. Only a couple of days after moving in we found many issues with the house. Crushed ducting in the attic, air conditioner breaking, cabinets not installed correctly, appliances not installed properly, wiring done incorrectly, and poor job on the wood floors to name some of the issues. It has been evident the work was done without any regard to quality in mind. The builder did not follow through on several things we were told were going to get done. When we would call to ask about the issues with the house no one was helpful in how to get it fixed. It seemed as if their job was finished once the house was sold. ... More

Price not worth for the quality of work done. Spent money on upgrades to get good quality/brand new items not items that are used somewhere else and items repaired due to damage done while transportation or installation. Issues are pointed out multiple times but never been looked into.

3 main issues throughout the 19 month construction process...yes...19 months. 1.) Poor communication throughout the organization 2.) Poor timeliness in the building timeline 3.) Quality of workmanship was below average. If you're looking for a builder with a lack of attention to detail, poor communication, and blatant basic construction flaws, then Pulte is your company. A company that is clearly interested in THEIR bottom line. Worst buying experience I've ever had in my life.

For the money I paid, I should have received a better quality house. For a $550K, cheap material seem to have been used. Everything was extra and not came with the base price.

We thought we were going to have a beautiful home built for us. We walked through the model and fell in love. Unfortunately, we ended up receiving a completely different product than what we were anticipating. We feel very mislead. We have many issues with our house. We are hoping everything can be fixed, but I'm not feeling too optimistic. I believe for the amount of money spent on this house, the craftsmanship and attention to detail should be close to perfect. I am not at all pleased with the quality or lack there of of this house.

This is our first time buying a Pulte Home, we've owned a DR Horton home. Pulte did offer everything that we were looking for in a home, which was the reason why we went with Pulte. But Pulte lacks that eye for detail in the workmanship of their homes. Poor caulking technique throughout the home, grout on the tile that was not cleaned up before we moved in, lack of detail in their sheet rock cutting. Follow up is poor to get the work completed. Would I purchase another Pulte home in the future if given an opportunity...probably not.

Fair construction overall but they don’t want to hear about or address issues until you sign on the dotted-line. Received no response on repair request until issues were escalated to management. My impression on Pulte has lowered signifIcantly.

Pulte homes go up quick and look good from a distance. It’s clear that the work is rushed and vendors are under paid by Pulte. Pulte will fix anything you point out but it’s a job to find everything. Why should I have to??? The finish work and paint is rough at best. The home was dusty and needed to be cleaned. They delayed closing because work needed to be complete which puts you in a bind with your move in date and forces you to settle with many mistakes. It’s a quickly built home but it offers a poor value.

Pulte staff good to work with. Overall quality of workmanship/construction is well below the standard for the price and “luxury townhomes”

Watch your house being built as much as you can. Sub contractors are not the best tradesmen. Many issues during the build and more with the finished product.

We love our house and location but we had no shortage of issues from the very beginning and all the way through in working with Pulte. There is a clear leadership issue in this region. I would buy one of their spec homes but I wouldn't build with them ever again in South Carolina. The location is key and the houses are beautiful once they're done just be prepared to fight for what's right along the way.

Basic things were not provided. I was disappointed on the way handling the issues

We didn't get truthful information about the number of basements in the addition from the sales person and that is why I am giving a 1 star review on trustworthiness. I feel like this is basically a good home, but we can't get some of the last detail work completed which is why I am giving a 1 star review on responsiveness. I'm also frustrated because it's early June and one of the few sunny days we've had since we closed in April, but there are no landscapers working in the addition. At this rate it's going to be fall before we get sod and landscape.

Be very careful of doing a contingency with this company. They will start building the home prior to the contingency expiration. Get things in writing from your sales rep so that you have proof of what they tell you. Upgraded cabinets to a level 3 and they were not installed correctly. Placed hands on stair railing end piece, with some weight behind me and it broke (inside is pressed board). Paint used on walls is poor quality (1 wipe with a washcloth and it comes right off). The only highlight to our home was our Project Manager Mike was friendly and is working hard to help fix our problems. We are currently setting up our new home with 2 holes in the wall a broken pendant light and several spots that still need fixed. Main regret is we wish we would have went with a different builder. If you decide to use Pulte as your builder take the time to meet and ask questions to the other residents in the development regarding their experiences (most of our neighbors our unhappy with the quality of the homes) if we had talked to any of them beforehand we would not have purchased a home through Pulte. Also, be careful of picking out your lots... ask detailed questions about will it look the same when my house is built on it... Lot was flat when we picked it out... they created a berm in our backyard that took away about 6' x 68' foot of our yard and now we have to pay and add'l 10,000 dollars for a retaining wall. Overall I would not purchase another home from this builder. ... More

Pulte does a poor job inspecting the quality of their installations. They prioritize speed and will accept risk if it results in a short cut. We had many issues with our kitchen and it was on us to find and report them. This put a lot of stress on us. We did not find all of them and are now stuck with some damaged cabinets.

Multiple issues addressed prior to closing were not resolved. Closed in March issues not resolved until May - this included a leaky roof. Would not purchase from Pulte again.

We are not happy with the quality of the house built by Pulte. Our previous home was also a Pulte home and was in a great condition after more than 10 years. We are disappointed to see that the quality has gone down with the new house even though it is a more expensive home. There were many errors in the building process that we caught and had to bring to the field manager's attention. There were still many issues that need to be addressed after the closing.

The finishing of the house is below average and the price paid for the house seems pretty high. The corners are very rough and not finished as per expectations. Those were not smoothen for a nice look. The baseboards were left with holes; though the field manager send someone to fix those but those are still looking pretty rough. The paint on the baseboards is not smooth; it is still showing the filled holes different from the paint. The transitions and turns of the baseboards are not aligned and shows big gapes. The woodwork on the stair doesn't seem to be done by a professional at all; the nail holes are filled but are very prominent and can be seen easily at a first glance. The window frames were left very rough and were not smoothen for a nice look. I believe the house is completed in a rush and lot of things to be fixed are left without any attention. Pulte really need to revisit the house and fix those things to the minimum expectations. ... More

Pulte did not meet our expectations with respect to the quality of workmanship of the house. There were so many drywall issues before closing which Pulte didn't bother fixing and asked us to close the home first and rest will be taken care right after closing. It's been 6 weeks since we moved in and our drywalls were not fixed as promised. They kept postponing dates and only performed temporary fixes and not resolving the issue as a whole. Due to this we are unable to settle down in the house as quickly as we could. If I could build a home all over again, I would go with a different builder.

Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.

Not trustworthy, they ignore issues that are brought to their attention. Rude foreman, lied to us several times. I will not buy from them again.

After submitting an offer that was excepted, a deposit was made, and a very important item that was agreed upon was taken away. It’s tough and I could forfeit my deposit I was told I would not get the item after three weeks into this and there was nothing they could do about it. I was told I could forfeit my deposit if I didn’t like it. I was hoping after communicating back-and-forth for weeks on this item that it will come to a resolution that I was very happy with and unfortunately it did not. Another frustration I have concerns a privacy fence request that I submitted weeks ago. I have been told that my fence request and anything to do with ARC is on hold because we have no HOA. I don’t understand this as the majority of the homes being built in the same neighborhood are all getting fences. In conclusion I was disappointed with the sales team and management of sales, but very happy with the efforts of the of construction and project managers. (Jordan, Rob)They did a good job in solving any issues I had in their control. The overall townhome is nice, I am enjoying it. ... More