Pulte Homes Reviews

Would not recommend this builder

This is the second home we built with Pulte and the customer service has decreased significantly!

They completely messed up with the brick work. It would give zero out of five. New house lost its curb appeal. Feeling bad. Esthetic part has been compromised with used of discolored brick in the front potion. Water logging in the back yard in 10 mins rain. This is I am reporting after 2 months of closing. Not sure what else will come in future. Over all ok nothing great comparison to what I am paying.

If I new my brand new home would have so many issues and pulte refuses to accept there mistakes and correct them. We are blamed for poor building and workmanship and they call it cosmetic. Be ware, I should have done my research and never bought from you. You don't stand beyond your work. Quality is horrible

We were very excited to get an opportunity to purchase the home we now have. The home was the exact model we wanted with just a few differences but nothing we couldn’t live with. Because of the pandemic we knew there was a possibility that the completion would be delayed. We sold our other house early and were fortunate to have some place to stay until the home was completed. We tried to be understanding about the delays and that we could wait. We were maybe too understanding and experienced numerous delays over a long summer. The craftsmanship is lacking which is disappointing considering the cost of the home. We have issues that need to be addressed and receive promises that they will be taken care of but only a few have been completed and I have decided to fix the rest on my own. We blame ourselves for not being more attentive to the building process and not more aggressive about our expectations. We lived in our last home for over 30 years, raised three boys while doing so. This is supposed to be our last home as we head into our retirement years….it still will be but with a few more hurdles to clear then we expected. ... More

It’s been only a month since we moved. We see several issues. It takes forever to fix issues. Customer care does respond however I feel there is no communication between the team and contractors. The time window for each pending item is taking too long. Our venthood was not installed properly and we have a huge gap between kitchen venthood and a wall. They say parts are ordered but it’s been a month and still not fixed. My under cabinet kitchen light and few recess lights in the loft area stopped working two days after we moved. Till now this has not been fixed. Contractors show up randomly without giving us notice. We are all working and don’t have remote option. Because they didn’t let us know ahead of time they left a note to reschedule. Now we have to wait another 15 days for them to come and fix our electrical issues. I am not satisfied with the way things are moving and I don’t feel I am living in newly constructed home. I have lived in older homes built in 2004 and 2014 but have never had any issues like this. Surprised to see so many issues since closing. When we closed the home as not even cleaned. It was all dusty and we had to call the cleaners to clean the entire home. Overall not a happy client. ... More

The final paint on the overall house interiors is very bad and requires so much maintenance. The appliances that are provided are not good and they take no responsibility to replace it within the warranty period. The price that we have paid for the upgrades are way too high than they are worth for. Even the lawn was not set properly by them.

Lots of points undisclosed while paying and signing up. Quality of Pulte homes and diminished significantly since the past years. Paint of house finish of flooring , hvac, garage doors, everything is sub standard and sub par. Regret the decision to purchase through Pulte

Pulte closes the homes with the appliances not working properly. They give little to no time to review the appliances on the day of closing. Leave us to deal with the warranty team after closing

We moved into our home in July and have several unresolved punch list items. We have also noticed serious workmanship issues with our subfloors and wood trim throughout the house. We have been chasing both the warranty group and our initial construction contact but have not received resolution. If we had known things were going to be this bad and so different from the model, it’s unlikely we would have bought a Pulte home.

The home was not completed when we closed. Promises made were not completed, Still working with warranty to get things repaired that should have be done before closing. 2 months after closing. Rushed into keeping original closing date. Pulte is building houses way too quick with no quality.

A horrible experience! The law firm at closing did not have all their paperwork together. What supposed to be about an hour long signing, a lot of the paperwork was already signed, took almost three hours. The house was not cleaned properly prior to moving in, a lot of construction dust was on the floors and countertops. Three days of living here the plumbing was backed up due to a 2’ level being thrown down in the clean out pipe. The county had to come out here and dig up my front lawn 10’-12’ down to remove it and repair the pipe and back fill, then it it took another three weeks to get new sod and repair the sidewalk. We had ants on the first floor bathroom and dining room within two weeks of living here. The contractor came out and sprayed in the walls again. It seemed to work but now ants are back again. Makes wonder if the house is sealed properly. The dishwasher stopped working after six weeks, repair man from warranty company did not fix it properly because we’re still having the same issue. The hinges and screws on the back door have been showing signs of rust already. No one here seemed to know where to get trash receptacles from. The paperwork gave wrong info and HOA gave wrong info. What a disaster! ... More

We purchased the model home in Vegas -very disappointed. NOTHING was maintained in the house after we signed the contract. Yard outside let go, lots of things not working well in the house. New problems crop up every day

I am a first-time home buyer the process went pretty quick for me without much guidance or help and after closing the request to fix issues is horrible. I had some issues pending for a month now and still no response from the builder.

The build quality is not that great. LVP (vinyl plank) flooring was popped up everywhere within the house and it is making noise everywhere. Within one week we see the windows are leaking because of rain. The workers didn't finished it properly and Builder is not even worried about checking that as a priority Drywall finishing is aweful.. We see lot of gaps between the wall and floor. I assume the builder is offering accommodation to lots of bugs and insects. The gap between house slab and patio concrete is way too much (it's more than half inch). These gaps should not be there in the summer. But i am seeing these gaps for: patio Concrete and house slab. between wall & flooring We closed this house during June 2021, during summer we should not expect these issues ... More

I could write a book about all my frustrations with my new home and working with Pulte field staff. In short, they have promised us a lot and delivered on very little. Lots of items remained to be fixed or completed at closing, and after 40 days not much as been fixed. The only way to get things done is to send angry emails. Paint was spilled by the painters on the brand new carpet, and the tile on the kitchen backsplash is crooked. My Pulte field manager really doesn't care about fixing any of it. Overall build quality seems acceptable, but the finishing work was super sloppy. I doubt I would buy a Pulte home again. ... More

I've purchased and built 3 homes. This was the worst experience ever. I don't know if it is a lack of staff or expertise. The builder was nice and always well-mannered and that's the only positive thing to say. I felt that we were managing the actual build of the home because of all of the quality issues that we raised that would not have been addressed. We had to monitor every selection we made to make sure it was correct, including colors, size, shapes. We purchased numerous add ons. When we moved into the home it was as if the builder did the bare minimum to get a building up and operational. Poor quality painting, poor quality tile, molding not painted, the home had paint, spackle, grout, etc. throughout the home on the day of move in. The home was poorly cleaned on move-in. This is my wife's second time with this builder because the quality was very good on the first build. I wouldn't recommend this builder to any one if this is the experience expected. ... More

My wife and I were very excited for this purchase. After giving our initial deposit to reserve our property is when the issues started to happen. The first issue was Pulte Homes asking us to get pre-approved for the loan through their lender. I walked into this deal with a pre-approval letter from my own lender (which happens to be my employer). Per our sales rep, upper management didn't care if I had a pre-approval from my lender they needed me to get one from Pulte. After doing so the process through Pulte Lending was very laughable. I structured my own loan through my own lender (plus my lender gave me certain incentives since I am employed by them). For starters the processor and underwriter conditioned for unnecessary documents/information. So rebutting those conditions was a treat. Second, when my own lender was giving me a rate .5% lower, Pulte's LO stated he was going to fight "to get me a better rate". Turns out he was able to match the rate BUT using the 8k cash to close provided from Pulte to buy down the rate....yea nice try! At that point I chose to just lock my rate with my lender and move forward. The closing portion of our home was a nightmare! Our celebration walkthrough was a nightmare. Our dates got moved around several times (which I understood due to inspections), what got to me is that NO ONE BOTHERED to communicate this to us. We were scheduled to close Friday June 25th...on my way up to get my keys my loan officer tells me that she was just notified by the sales rep that the final inspection from the city had not been completed.....it was scheduled for that prior Wednesday. So you mean to tell me that Pulte knew 3 DAYS in advance about the final inspection missing and they failed to tell us? Afterwards it was a series of daily calls and txt to get this deal done. In the mist of all this the foreman in charge of the build assured us that our home would have a "deep clean" since there was paint and drywall splatter all over the place. The day we moved in , our house was still a complete mess AND we found out master bedroom closet door unhinged! Rather than dealing with more excused I just paid a 3rd party to get these issues fixed for me. ... More

Ever heard the saying, “The devil is in the details,”? Well it’s so true for this house. It is evident in every aspect of this home that this was a rushed, careless job. From large chunks of debris being found in the yard that they laid sod over, to missing chunks of sub floor underneath the laid carpet, to paint stains all over the wood look tile floors and in our black granite sink. We have baseboards that have chunks of wood missing that were painted over and not repaired. Flickering lights in the powder room. Mud or dirt on the baseboards that were painted over instead of being cleaned. The mortar on the exterior brick is sloppy to say the least. Door strike plates that don’t fit the groove they were placed in. Window screens not secured. Paint splatter all over patio fans. Nails from tack strips on stairs not properly being installed, poking our feet as we walk. The cleaning of the home prior to move in was minimal. There was so much dust and dirt still left to be cleaned. We were told that our issues were merely cosmetic in nature. While that may be true for some of the issues, it wasn’t true for all of them. And even so, the “cosmetic” details are still a part of the experience. You walk into the model home/sales office expecting to live in a home that is as immaculate as they portray, but that’s hardly what you’ll get. And we understand that everything wouldn’t be perfect, but there are issues in this home that loudly profess that they didn’t even try! I think that’s the most insulting part. The lack of effort feels extremely disrespectful from a customer service perspective. I would like to add that Mauro our field manager was very attentive to our needs. But, he could only do so much. So, we do appreciate his efforts. ... More

Total lack of consideration for the home owner dragging out multiple repairs and no one cares…knowing what I know now I would have went a different route. I tried to get out of this before the lot was cleared but I was assured everything would workout perfect lol far cry from perfect or acceptable. Only thing WW has going on is the environment of the area outside of that forget it. I’m sorry exhausted from waiting inspecting and nothing happening and if they come to repair one thing they damage another it’s very sad. Warranty warranty is what I’m told you have a warranty I told them I didn’t buy a warranty I bought a home that’s suppose to have the same craftsmanship as the model??? No one wants to hear that only they’ll fix it. I looked at many many homes before buying new construction and I wish I have made a different choice after the fact. During my process I’ve had many contacts changed some communicate some don’t and your left to guess. No one talks to each other they have no idea who or when someone is at your home and the contractors have no idea why they are there unfortunately they speak no english so again nothing gets done. And never show up on time or the day they say they will. ... More

During closing, we found quite a few issues: floor edges broken and pop up, stain on the quartz top of pantry, two windows are broken, lawn is not done yet. Now there has been one and half month after closing, some issues has not be solved yet. The floor has been installed again but there are still several pieces having issues, broken windows are still there..

If you like communication, you won’t get it. Sub contractors take no pride their work. If it’s good enough that’s all that matters. Paid a lot of money to have the house interior painted. It’s the worst paint I’ve ever seen. I can never get a response to issues from anyone about issues that need handled for warranty or repairs…starting to get angry at this point.

This was my first time building a home and what should have been a happy and exciting experience turned into a complete nightmare shortly after I started. My loan officer Tyler, was the most unprofessional, rude and condescending person I had ever worked with. However at the same time my loan processor Erin was amazing! She did everything she could to minimize my contact with Tyler. After close, it was one problem after another. Hvac system was installed invoice, a technician has been out to my home every week with no resolution to the problem. I have a shower that leaks daily because it was installed incorrectly. I have a window that won’t open. The paint is peeling, the concrete has separated/opened on the porch. The list goes on and on. The craftsmanship is deplorable! I would never build with this company again! ... More

This is the worst experkence ever in building a home. They advertose differently than they actually handle the building experience. Do not reccomend.

If you buy a Pulte home you will hear a lot of “ I am sorry”... and no action. For example, they painted the entire inside of the house the wrong color ...they were “sorry” after we pointed out the mistake. They installed the wrong garage door in March and we pointed the mistake out in March...The correct door was not ordered until June 3!! They are “sorry”....They were suppose to put brick around the front door but put siding....We pointed out the mistake...after arguing about it, they said “sorry” and corrected it....and the list goes on.!! They are sorry that they can’t get problems corrected; they are busy!!! WE are sorry that we bought a Pulte home!! ... More