Pulte Homes Reviews

We had a great initial experience while at the model home and home design process. There were minor issues which were easily resolved. Towards the end things went poorly. It was obvious there were milestones that needed to be met even if standards would be sacrificed. We ended doing our final walkthrough with the home being unfinished. There were literally walls that were unpainted and holes. When we closed there were actually still open holes with exposed electrical pieces. I received many apologies and excuses. It is now two months after closing and still receive intermittent emails about how they will update me in 48 hours and this is over a week ago. My biggest mistake is giving good marks on their quality survey, which they will ask you to do. I guess it was foolish of us to think that they would not complete the work that needed to be done if we gave the low survey scores they actually deserved. We spent well over $500k on our home and would recommend that you consider your options carefully given what we have experienced and are currently experiencing. ... More

The woman who handled our purchase has been great and has been very responsive when we brought up concerns. However, the man responsible for our home construction was nice enough, but we are still waiting a month later for him to fix problems noted prior to closing. Though he repeatedly told us that he would be with us for thirty days following closing. The warning about “getting work done before they get your money” could not be truer. He missed two options we had requested. The first was fixed prior to closing. The second was a double sink in the bathroom. There was only one sink installed. He “guaranteed” the correct set up within 4 days. Then it was moved to the next week and then moved again. Finally, we said enough. However, the job we finally got left the bathroom filthy with three areas of the drywall needing attention (which I will end up doing). And now neither the mirror nor the lighting fixture is centered. So we are forced to accepted substandard work because he did not read the plans. We also paid a lot of money for upgraded walls. As we paint the walls, I cannot believe all of the wall prep that I have to do to fill in problems with the drywall and sand down huge areas of paint drips. (I won’t even go into how bad the paint is.) But I will mention the poor workmanship with the baseboards. There are numerous gaps that they attempted to fill with caulk only to even do a bad job with the caulk. Right now, we are dealing with popping noises coming from the canned lights in the kitchen and bathroom, and a loud garage door opener. While these are the problem areas, there are some things that are done well and some nice unexpected touches. ... More

Disappointed in some of the bathroom fixtures, about as cheap as they could get. Frustrated that homes that have not closed have their cement sidewalks and driveways in and we have been hear over a month and still do not have our cement. Still are not graded either so we cannot plant grass. When painters came in to fix items they rushed and did not do a quality job. Front door repair looked like a 6th grader did the work. other homes being built in subdivision, so nails and screws all over the street and no-one ever cleans them up except me. Takes like 10 minutes, someone at Pulte could do it, as a result I have had a flat tire already. The paint is frustrating because it is easily marked and cannot be cleaned, must repaint. Disappointed in the return venting, rooms have vents above door instead of return vents in rooms, so allows noise and light in. ... More

Will never have Pulte build me a house again

We were forced to close on a home that wasn’t fully completed. We gave as much push back as possible to have the home completed prior to closing but Pulte threatened us with potential fines or complete cancellation of the contract (and keeping our down payment deposit) if we didn’t close on their timeline despite the home being incomplete. In fact, we were cornered by the sales manager with these threats at a walkthrough of the property. We were told they’d come back to complete the remaining items but haven’t received any correspondence on these items since closing. Still awaiting for items to be completed two months post closing. I’ve requested a warranty repair for some of these items but that process has been a nightmare to deal with as well… quality customer service & responsiveness is nearly non existent with this company. ... More

There are several issues- ALL are written down in my notebook from meeting on 9/5/25. Paint color- All of the walls are white, the only white walls were all of the closets SW7005 The HOUSE walls were: City Loft SW 7631. KITCHEN- Under cabinet lightening, there are none, but supposed to be. Kitchen Counter top is Silestone which is so ugly and it costs more than Granite. Let me say was a heartbreaker for me.,although there are others. The quality of the kitchen faucet is a 0, looks and feels like plastic, cheap. The tile in Kitchen and Owner’s BR were supposed to be laid diagonally, but were not. I paid $885.00 and the Owner’s Bath $130.00 And another charge of $3,635 for kitchen flooring(not sure what this charge is for). Also, the refrigerator has got to be the smallest frig for any house! I barely have enough space for just me, but I like to cook, so it’s really too small. I and my late husband built our last house and he said, “paint it any color you like”, there wasn’t a white wall in the entire house. I believe this was a total misunderstanding. It’s fine if you like white, I don't! ELECTRIC the switches by the back door don’t work, but did. They, the first 2 on the Left, started out working, now they don’t do anything, but the switch next to it switches on/off what the first switch used to. I know, weird. MY BIG BEEF is I can’t plant anything! I know you want things, including plants to look good, no problem they will. I have lots of experience as my last home had 3.2 acres, it was gorgeous! All I want is to take out the grass between the two trees in the backyard. It’s driving me crazy sitting here everyday not being able to work in my yard and making me fat too. I am used to mowing more than this yard is using a push mower…it saved my sanity, otherwise I’m sitting here staring at white walls. Please give me something to care about instead of missing my husband. As a Florida native I know my plants and whoever chose these plants did a terrible job! The grass too, St Augustine grass needs a lot of watering, spraying for bugs, should have left the Bahia grass…bugs leave it alone, hot weather won’t kill it. Whoever is supposed to be edging , isn’t. I edged it myself. Please don’t spray my grass, this is what killed my husband. If you let me plant flowers I can gladly forget the flaws/mishaps in the house! Sincerely, ... More

Unfortunately, our experience after moving into the home has been extremely disappointing and frustrating. We have encountered multiple issues with the house that required attention, and the process to get them addressed has been slow, unorganized, and lacking accountability. Communication significantly dropped off after closing. It has been very difficult to get timely responses or clear updates on the status of our concerns. In some cases, we have had to follow up multiple times just to get basic information, which should not be the responsibility of the homeowner. What’s more concerning is the lack of ownership in resolving these issues. Problems that should have been straightforward to fix have taken far longer than expected, and the overall coordination has been poor. This has taken away from what should have been an exciting and enjoyable experience of settling into a new home. Additionally, we were informed about a referral bonus at the time of closing, completed all required steps, and provided the necessary information. However, even after the expected timeline has passed, there has been no clear update, and attempts to follow up have gone unanswered. This only adds to the frustration and reflects poorly on the post-closing support. Overall, the lack of responsiveness, delays in addressing issues, and poor follow-through have made the post-move-in experience very disappointing. This is not the level of service we expected after making such a significant investment ... More

New homeowner of pulte home was very underwhelming. Build quality is full of issues in manteca. Eg. Wiring problems, paint issues, carpet padding nails are exposed; that even injured the kid. Baseboard are uneven and had nail patches.

We are writing this to show our unsatisfaction and formally document construction deficiencies in our home built by Pulte Homes. Following our pre-drywall meeting, we identified multiple issues, including gaps in the second-floor wood framing and flooring defects in the master bedroom, the other bedrooms and loft areas. These concerns were repeatedly brought to the construction manager’s attention, and we were assured they would be corrected. However, during the pre-closing walkthrough and even on the day of closing, many of these issues remained unresolved, including persistent squeaking and popping flooring, misaligned door trim, and other finish defects. We proceeded with closing in good faith, relying on assurances that repairs would be completed. After returning from closing, we noticed these issues have not been adequately resolved and have been transferred to warranty. Additional problems have also arisen, including crack window, broken kitchen door, a non-functioning door chime, improper doorbell installation, and HVAC airflow deficiencies. Since we moved in, we have had workers coming in to fix the issues under warranty like framer- 2-3 times- carpet guy, door company trying to fix the kitchen door- weather strips. These conditions indicate a failure to properly complete construction and inspection. We feel like we bought a 30 years old home with lots of problems. We are not enjoying the time in our home. Most people won’t even have those issues in their fifth year 10 year but we started having those issues even before closing and still we are experiencing those problems. ... More

House has issues from Day 1. Sales and Construction unresponsive. Warranty rep excellent

The contract part with Pulte was very smooth, however don’t forget to read the fine print. They have an exclusion which allows them not to pay the property taxes because they aren’t assessed at the time of the closing. Construction. What a nightmare. The subcontractors made multiple mistakes, the job site was filthy and the construction manager and his supervisor are not on top of the construction. The electric box was mounted within 6 inches of the gas line. Living in the home, so many cold areas, question proper insulation. Corner beads throughout the home. Very disappointed with Pulte and how they handle things. ... More

Your team is doing a great disservice to your organization with their shoddy workmanship, rude behavior and a seemingly transactional approach. In their haste to complete a home in 90 days they are forgetting that at a bare minimum the home must feel good to the occupants when they move in. Cracks in a new home, uneven floors, waviness in walls and corners to name a few have been sighted and reportd. Your construction crew and customer service seem content to pass the customer on between themselves not taking ownership of issues that have been highlighted to them and addressing them appropriately. ... More

Pulte’s contract is one sided, entitling them legally to do whatever they want. They can change your home, lot, site plan, closing date, etc. at will and you can’t do anything about it. They won’t even provide a discount when the changes impact the value of your home. We waited 11 months for our unit which they actually built in a hurry in 6 months. Their quality standards are low and they refer to these as Pulte’s standards”. At the final inspection, 2-5 days prior to closing, they will show you your home dirty with cracks on walls, incomplete paint on walls, extra drilled holes on walls due to incorrect placement of closet wire shelves, paint spots on fixtures and floors, scratched and dirty kitchen cabinets, dirty carpet, etc. You mark every issue you can find in just 2 hours and they tell you they will fix it all before your closing in 2-5 days. Then you find your home, after closing, in a similar shape as when you inspected it a few days earlier. The manager that handles the last part of their process is incompetent. He lacks expertise and customer service skills. He is disrespectful, non-trustworthy and incapable of apologizing. We never received information on how things work in the home, which he was supposed to provide us with. He simply he gave us 2 pamphlets to read. If you complain or request to speak with their management, they make it impossible. Furthermore, if you get to speak with their management, they will side with their incompetent staff and even lie to you. In summary, we did not find a Pulte representative during our buying process that was trustworthy, beginning with the sales person, through their construction managers and their management. Just a couple of months in the home, we are still cleaning, we are finding more cracks surfacing on the walls and poor quality issues. ... More

Very bad after sale

Nothing to say about this

Not the same quality that’s I was told

We purchased a new townhome built by Pulte Homes in Apex, NC, and unfortunately, our experience has been below expectations. The overall workmanship feels rushed and sloppy — issues we pointed out before closing were either covered up or cosmetically “fixed,” not properly addressed. After closing, getting anything resolved was an uphill battle. The sales and project management teams became unresponsive, and the warranty team hasn’t been much better. The materials used seem subpar: paint quality is poor, floors squeak everywhere, and you can feel the whole building shake when someone walks up the stairs. These are not things you expect in a new-build home at this price point. The lack of accountability and follow‑through after the sale is especially disappointing. Overall, I would rate Pulte’s workmanship and post‑sales service as below average. I wouldn’t strongly recommend them to others, especially if you value attention to detail and responsive customer care. ... More

I would give less than 1 or zero if that were on the list! It is all cheap materials—looks like a trainee built the house rather than a professional. I can list hundreds of them. I had to get my flooring done with tiles and when the carpet is lifted, i t was rough surface and holes everywhere like they hammered it—-staris too same thing! Very poor job overall!

We purchased a model home and we were very excited. There were things that needed to be fixed and we were told this would be taken care of so we went ahead and closed. We closed in September and most of what needed fixed still needs fixed. The communication is very slow or non-existent. We just want the things fixed so we do not have to think about it and can enjoy our new home. I know what one of Pulte's answers will be it has been to cold to paint our garage door but there have been several days this could have been done. It is very embarrassing and discouraging every time we pull into our driveway, we have to look at the mess of a garage door we have. We are the 1st house in the community so everyone has to look at our house both in our community and from the main road that passes by. The garage door is very noticeable. ... More

Bad build quality, slow response, to issues, deflection of complaints, denial of issues by people in charge. Non caring to problems encountered.

Very poor craftsmanship overall. The house was not cleaned before closing and there were countless issues, they rushed to complete what they could in the one-hour window while we were at our closing appointment. One-hour was obviously not enough time to do the work that was needed to be done, then they wrote us off once we signed the papers. Countertops were cracked in several places at closing and they won't replace them, they just glued two of the pieces back together but cracks still exist and they will not respond to emails about it. Also there are holes in the drywall, gouges in stairs, etc. And they won't fix any of them. Finishes especially a lot of the trim is damaged in so many places - poorly installed. Just shoddy, cheap work all-around. ... More

Terrible with warranty issues. Sinkholes throughout entire Pulte subdivision. Admission that land was not prepped appropriately. Rather than reach out transparently to homeowners affected, everyone has had to track down people to talk to. Warranty windows set by Pulte and confirmed by homeowner result in trades not showing up as scheduled causing missed work and worse, no repairs being made unless homeowner reschedules. LVP popping up everywhere. Warranty sends one guy with no pics of which boards to replace despite the person who assessed the need for repair taking pictures and advising there was no need to keep boards marked in home. Trade showed up two hours beyond the 4 hour window scheduled. No call made to homeowner throughout the day informing of tardiness. Supervisor of floor warranty repair supposed to circle back a week later… did not. Says in text he’s sick. I will never buy Pulte again…. Beautiful floorplans… but dropping ball on craftmanship, ownership of mistakes, and customer service. ... More

I purchased this house because when I came to see the model home, it was elegantly on display without a single defect, so I expected the final home that they will sell me would also be without defects. But the home I walked into has cabinets that are chipped, kitchen island that is not aligned with the center of the kitchen, and molding in the kitchen that is not even painted. The window frames in the kitchen are dented and uneven. The entire house has walls that have not been painted properly and most of the doors of the house don't align and cannot be closed/locked without extra effort/force. The carpet is shedding in multiple places where the transition from carpet to flooring occurs. Prior to closing, I had two different walkthroughs where all of these (and other) defects were made evident to the builder who promised that these defects would be fixed in a timely manner, even after the closing. But they have not been fixed. To summarize, after spending so much money, there is a certain level of quality that you expect in your home, which this house comes absolutely nowhere close to meeting. I had trusted the Pulte name and brand, but I am very saddened and disappointed in what they stand for. ... More

Very bad experience after closing with warranty team. Aeron in charge had no interest in following up with issues in regards to our driveway pavers which was stained and broke while we were closing, a claim was filed and no answer received, not even a follow up. Very disappointed. The details of the home in general lacked attention, the paint was terrible. Very dissatisfied with pulte.

Pulte did an okay job for us, but we are not 100% satisfied. Now after living in the home for almost 3 months, we feel we overpaid and got a lesser product than what was advertised. Every team we dealt with tried to shift the blame down to the next team, and would consistently tell you that you can't expect things to be done right. The sales team did an okay job, but there is very little involvement from them. Mostly, it's up to you to just pick the lot and home you want. The design process was ok as well. But often times you will hit limitations of what questions the design people can answer, and then they will respond with "I don't know". Small details such as "where exactly will the lights and outlets go", the design people will not know, and will tell you to ask your construction manager. Ultimately,it is not as custom as you are led to believe,and the different teams from sales, construction, and warranty do not talk to each other unless there is a crisis. You have to fight and make a crisis in order to have them take your seriously. The construction experience was poor in our opinion. Our CM was clearly overstressed but the volume of homes he had to build, and was not capable of dealing with us in a polite, humble, and listening manner. He was quick to dismiss everything we objected to, and was really only concerned about his rating we would give him at the end of the construction experience. He hated that I asked questions, and checked his work. He belittles and thinks your a "lawyer" if you try to ask more than he has time to explain. The construction team will often say "nothing is perfect" or you "can't expect everything to be done". Meanwhile, they expect me to pay $700k and be satisfied with a unfinished home. They just want to punt things down to warranty, and have you fight with them for a few months. Finally, my warranty experience was also a pain. I opened about 25 tickets for various things that were not up to spec, and I foresee having to open more. Even though I had a third party inspection, they're are still quality details work which was not done well. This makes the CM begging for a good rating seen even more laughable now that we have had this warranty experience. Warranty has a habit to say that "that's the way things are" (misaligned cabinets, or broken stair spindles, broken irrigation sprinklers, etc). They often stall you out by being slow to respond, and give you a 3-4 week out scheduling for service. Also, they will not communicate with the vendors who arrive and sometimes have no idea what they're here to do. In closing, I can tell Pulte is all about getting things done quickly. They are quick to try and penalize the buyer if we dare to delay anything, but at the same time, their tax to are to delay when it benefits them. They set a low bar for workmanship/quality, and are looking to just lint you down to the next team. Everything looks great on paper and the website and the model. However, your personal experience will be a big let down, and nobody will be held responsible for it. I have a lot to say to one of the presidents of Pulte if they ever wanted to talk, but I fear they are not concerned about what I have to say. ... More