Pulte Homes Reviews

Upon purchasing my home I was told about several walk through processes that would happen to ensure my satisfaction with the house. None of those meetings have been accomplished, and when multiple issues arrived including drainage issues and flooding the company was not available to speak on important foundational issues. I feel as though I was offered the moon and the stars at closing, and none of that has come into fruition. This has been an incredibly frustrating and disappointing process. I would appreciate it if somebody would call to address my concerns since I have been unable to get anyone to address the concerns that many of my fellow neighbors have also been unable to get addressed ... More

I was so excited to build with Pulte as we had purchased a model home from them three years ago. We had picked out the perfect lot and did over $100k in upgrades too! I had expected a few bumps in the road but not as many as we went through. To give you an idea we were supposed to close in December (we signed in June of 2018) and well we had about 5 closing dates and finally closed the end of June 2019. The quality of the home is poor and the craftsmanship is a joke. No one cares. It all went down hill after I went to look at the house and see that at the door of my walkout basement sat a pile of broken Concreate. We I walked in the plumbers were there jack hammering all the areas of the floor where any plumbing was. Apparently it didn’t pass inspection but Pulte poured the floor anyways. When I called anyone and everyone not a soul knew what was going on. It took The GM of sales a couple of hours to try and figure it out. He did and he had to tell us what happened. The bottoms of all my doors in the house are damaged and I was told “it’s the bottom of the door”, basically just deal with it. My hardwood floors all had specs of paint and drywall dust within the cracks that I had to clean off because the cleaners are a joke. We were told no water on your floors and no chemicals and I walked into my house prior to closing and it looked like the cleaners dumped water on it and they used chemicals on it. When I told someone the response was “they didn’t use chemicals”...I seen what they put in the bucket. I have a 7 ft retaining wall that wasn’t in my contract because no one listened to us when we told them “hey, you don’t have enough dirt it’s going to drop”. They poured the driveway and oh gee we were right. Anytime we had shown them anything as simple as adding more caulk around the windows we got “it’s Pulte standard” and wouldn’t go above and beyond to please us. We are moved in and now dealing with the property pins. Our back yard is t a perfect square in the way that they graded it and put sod down, it’s pie shaped. When we told Pulte’s field manager the response was “ it’s close enough”. Close enough to me is ok if it within a couple of feet but not when it’s about 30-40 feet. Here’s the kicker, when we signed I was told by every person including the General Sales manager that for every 3 homes that are sold the base price of the homes will go up $1,000. It did once and just after we closed the base price of all homes dropped $25,000! So, would I ever recommend them?? Probably not. ... More

This is the second home from Pulte we purchased because of the quality work based on the first one. Unfortunately, the quality of the workmanship and materials on this new house is so poor, we just can’t even compare to the first one or even some fixer uppers. Doors and door frames are refurbished with new paints over them but still can be seen visibility on the outside with dents and uneven surface. Most windows don’t seem new with serious scratches on the handle bars. Shower tub also with serious scratches. People not cleaning after themselves, which left paints in the kitchen sink and shower. The wall in the garage is made of the cheapest material I’ve even seen for a new build, if I had not asked the site manager to fix some of the stuff, one would not believe it’s a new house. All of the above plus other small details not worth mentioning, are just one would not expect for purchasing a brand new house. Minimum zero attention to detail and carelessness are how I would describe this new build. I would like to invite the senior leadership in Pulte headquarters to come check out the quality of work and see for themselves and tell me if this is what a new house should be nor would they be happy with it. I got tired of asking the site manager to fix this and that, I rather deal with it myself after work because I knew there was no way to demand further, which was going to waste a lot of my time, plus the site manager had a tight schedule and other demands from other home owners. On the flip side, the site manager was great. I’m just disappointed at the materials that Pulte decided to use for a new house, maybe it’s just mine. ... More

Poor customer set is and made k of professionalism

Numerous problems during the construction, especially the quality control was very poor

We were very disappointed with Pulte in almost every step of the process. It started with the offer of incentives to use Pulte Mortgage which was not competitive and they changed their numbers on what our payment would be through an “honest” mistake. Needless to say we shopped around then and found much better rates/payment. Loan match guarantee? Promised- but couldn’t do. Work that was supposed to be finished prior to closing, was not. Spending hours of our time to get issues fixed. Not a positive experience.

This house is by far the worst quality build I have had in all my homes. We have safety issues in our yard that has not been correct after several requests. This is a common theme they do not follow through. Myself and other in our neighborhood agree that there is a lack of oversight on the subcontractors. The site supervisor do not roughly inspect the work completed. Our living room ceiling was not built according to plans and it is two feet lower. A bedroom closet was not built correctly so we lost closet space there. Our outside was not caulked or pained correctly. After one month in our home we have trim work popping around house don't settle that quickly. Sales team mislead us and gave us incorrect property information, we added upgrade that were not done to our expectations which are either errors or misleading the customer. Our realtor realtor was also upset on the numerous issues and lack of combination and timelines of corrections. Overall I would warn and new buyer. ... More

Site service is good !

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems

I regret purchasing a home from Pulte. From day one, the experience has been overwhelmingly disappointing. Despite the builder's one-year warranty, I did not anticipate encountering so many major issues — it has been truly mind-boggling. We're not talking about minor cosmetic concerns, but serious construction and functionality problems that should never occur in a new home. The response time from Pulte is slow, and when service is finally scheduled, problems are rarely resolved in a single visit. Multiple trips are often required for the same issue, wasting time and causing ongoing disruption. Even when I provide detailed explanations, I feel dismissed or not taken seriously — which only adds to the frustration. For the price of this home, the quality and service are absolutely not worth it. I expected better from a national builder, but what I’ve received is a house plagued with issues and a support system that seems more focused on checking boxes than actually resolving them. I would not recommend Pulte to anyone looking for a reliable or stress-free homebuilding experience. ... More

Not meeting any expectations. When you ask them about providing quality of work they will mention that these are not customized home we are production builders. Not recommended

While the final product looks nice on the surface, my overall experience building with Pulte was frustrating and disappointing. From the beginning, key design elements were either poorly explained or not presented at all — including options like stair trim, siding choices with certain layouts not available and a natural gas line out back. I later found out these could have been included if I’d been properly informed during the design phase. The mortgage process through Pulte’s preferred lender was also a nightmare, adding unnecessary stress to an already difficult build. Midway through construction, my original building supervisor was replaced, and things only went downhill from there. I dealt with hundreds of issues, both before and after the official inspection — far too many for a brand new home. To their credit, the Pulte Care team has been responsive and fixed most of the problems, and I’m thankful for that. But the overall experience — from miscommunication to poor quality control — left a bad taste. I expected more from a national builder. ... More

takes a long time to resolve problems

We were promised that our home would be completed between October and December 2024. Pulte was fully aware that we had to move by the end of the year—had we known this timeline wouldn’t be met, we would not have proceeded with the purchase. Despite this, we were first told the completion date would be pushed to January 2025, then later to April 2025. When we requested to cancel the contract, Pulte refused, instead offering us a different completed property in the neighborhood, which we ultimately accepted. Unfortunately, just two weeks after moving in, we experienced a major water infiltration issue. While the home is under warranty, Pulte did the absolute bare minimum in addressing the problem, wasting weeks of our time. Every step of the way, we had to argue, escalate, and even hire outside consultants to ensure the work was done properly. Their handling of the repairs was riddled with mistakes, delays, and substandard workmanship, forcing them to redo the entire grading, drainage, and landscaping. I had to demand proper equipment, safety precautions, and sealing of affected areas, all while dealing with health issues from mold exposure and excessive construction dust. Three weeks into dehumidification, the flooring is still not dry, meaning demolition and restoration cannot proceed until the underlying issue is fully mitigated. We continue to have serious concerns about mold and air quality, which remain unaddressed. We paid a premium for a brand-new home, yet we still do not have full use of it. This has been an astoundingly bad experience, marked by broken promises, inadequate repairs, and ongoing issues that should never occur in a new home. Buyers beware. ... More

It is impossible to get a response whether it is via the portal, in the office or the 1800 number. The friendly service received during the sales process (although not always efficient) leaves a lot to be desired once the keys are handed over. We have not moved in, 60 days after signing, and there are multiple issues that Pulte is leaving unresolved. Completely frustrated. Highly recommend to plan ample time between inspection, items getting addressed and final signature. Do not sign until it is all done - I was told some things could be handled after signing and clearly not the case. Also recommend to bring in a third party inspector, will be worth the money vs. the time wasted. ... More

We purchased one of the model homes. We've owned a Pulte Home in the past and we're very happy with the workmanship. However, this experience has been quite different. Since moving in we have found a number of issues. We have been met with great difficulty having these issues resolved. The Pulte representatives have been rude, they have put us off for months with excuses. The craftsmanship is not what it once was. I would not purchase another Pulte home at this point. Moving and purchasing a new home is already a stressful experience- this was made even more stressful by your representatives. ... More

Going into the purchase of my new home I was excited and enthusiastic. Pulte had such a good reputation, however, that soon changed! They did NOT live up to their reputation in any area! No one paid any attention to the workmanship the sub contractors were doing resulting in sloppy, shoddy workmanship. It seems like the Pulte model is “throw it together and if the buyer complains - fix it - and fix it as cheaply as it can be done. I used Pulte Mortgage and definitely do not recommend them to future buyers. I used Pulte Title, PGP Title, and still have not received a copy of the fully executed documents or the certified survey I was charged for, even though I have asked for it several times and left messages. I called the survey company and was told they gave 6 certified copies to the title company to give me. The last message I received from the sales agent said the survey company was mailing them to me directly. That was 2 weeks ago - still nothing. No one from the title company calls back or responds. They were disorganized and not responsive. Extremely disappointed and cannot stress enough “BUYER BEWARE!” . ... More

I have couple of things to fix after we moved in , it was a hard process with no response

Home horribly built. Rushed into a closing date with an ill equipped home from a QC perspective. Documented over 10 active issues with paramount issue of faulty air. Takes numerous emails that finally threatened escalation for a finger to get lifted. Unbelievably dissatisfied . Woth I could provide my full name as all should see what a crappy job was done and perhaps a resolution. One month in the house and we are already considering selling….buy what does Pulte care…they got paid on a faulty and overinflated house

If you don’t mind being just another number Instead of a human being use Pulte. They could care less. Loan processing is a joke. They could care less about you as a person in one of the biggest purchases in life they take all the joy out of it. Literally got to the point I didn’t care if I got a “Pulte” home or not. Worst experience I e ever had buying a home.

I recently purchased a new home from Pulte Homes, and unfortunately, my experience has been far from satisfactory. The quality of the home has been compromised significantly, and numerous issues have arisen. First and foremost, the purchase process was extremely stressful. Whenever Pulte Homes sent a document that required my signature, they marked it as extremely urgent and pressured me to sign it on the same day. They did not provide me with enough time to review the documents thoroughly and warned me that I would have to pay extra fees if I delayed. This high-pressure tactic left me feeling rushed and uneasy. Upon moving in, I noticed several quality issues. The garage floor is already chipping off, and sand comes off while walking on it. This is a serious concern, and I am worried about the overall construction quality. Additionally, the window frames have very little space, making it difficult to install window blinds properly. The carpet provided is of very low quality, which is disappointing given the investment made. Furthermore, the backyard & front yard has many potholes, and the sod was unevenly placed, leaving many patches and an unsightly appearance. Pulte Homes collected HOA fees for the rest of the year, but they did not select a vendor for lawn care for more than two months. As a result, no lawn maintenance was done for almost three months, yet HOA fees were collected for those months. To make matters worse, I discovered today that Pulte has provided wrong zip code in the closing documents. Now, I will have to connect with the law firm to get it corrected. Not sure how big is this change and how much hassle I must go through. In summary, my experience with Pulte Homes has been quite disappointing due to the compromised quality and the multitude of issues. I would caution potential buyers to thoroughly review all documents and inspect the property meticulously before finalizing their purchase. ... More

I bought the house recently and not happy because of the below reasons: 1. No provision for trash Bins in the Kitchen. No one communicated about this during signing of the purchase agreement. 2. Due to cost cutting, corner space in the kitchen wasted (they have simply blocked about 12 cubic ft storage space in kitchen). 3. No SOD in the front of the house which was committed during purchase meetings. 4. Partial SOD in the backyard, no proper grade work resulting water accumulation/breeding area for mosquitoes. 5. No play area for kids in community.

Jennifer sales consultant only looks out for sales, that’s it! She adds options and upgrades without explaining description and costs. She did not tell us we had 9 days to review agreement and back out. Too far in to purchase months later I found this out. I’ve already closed on house. Our first night sleeping in house my son’s bedroom did not have a register in the floor for A/C to cool his room. Next morning Ali comes out to house and I show him the pre-drywall picture showing register in son’s room on floor. Pulte even had city inspectors with City of Novi give us final certificate of occupancy. Other issues with house: paid for 4th car garage to be insulated and I had to show Ali the attic space over 4th car garage that no insulation was installed; items to be fixed on final walk through were not addressed and fixed and we did not realize until we were living in house and when brought to Ali’s attention he directed us to go through warranty department now. There are some positives though: design and layout of house is nice and lot is big enough to put a pool in. For the price paid I expected better quality, which my Pulte Home is lacking. I wonder what other upgrades I have paid for that were not installed or completed. ... More

Very bad execution after closing service is very bad material and build quality so poor whole house make noise floor and steps in just 1 month even doir not closing properly low and cheap quality making cost cutting

We were shocked with the lack of integrity from the team at Sapphire Point. Andrew in sales gave us frequent updates and responded quickly to most of our communications. The rest of Pulte team either ignored us or didn’t care to make sure we were taken care of. The construction team just couldn’t figure it out. There was initial miscommunication and harsh words used by their construction manager Morrison, although he was nicer in person. David is his supervisor and was always very nice in person but would promise things that would amount to just sweet words. Quality of workmanship and materials: - There seems to be a higher priority of pushing houses to closing than doing a good job with completed homes. - What could’ve been completed in one week by construction is now taking months while working with warranty. - Our kitchen sink was leaking on day one - There was a portapotty in our front lawn for a few days after closing - Numerous walls and door frames not plumb. - Numerous damaged and stained driveway pavers - Scuffs and scratches throughout our flooring - Floorboard was left removed from wall and repair pre closing was incomplete - Our master shower pan is still dirty from construction Trustworthiness: - I think that the individuals responsible for building our home intended to do a good job but they just didn’t follow through. - There were lots of promises to make corrections leading up to closing and after closing but it took numerous days just to get our simple sink leak fixed. - Once another individual became involved, all previous individuals disappeared and did nothing to make sure we were taken care of. Value for the price - The overall value for our home is hard to justify. No independent contractor could get away with the poor quality we got for our new floors, but I don’t see Pulte caring too much to fix the whole floor. - You do get to pick out many parts of your home but many of these things are similar or standard with Lennar, MI homes and Neal Homes. We built a home locally with lennar and it was a superior product. Responsiveness - We had to visit the front office a few times and also emailed management more than a few times before anyone got our issues considered for repair. - We are 3 months post close and are still waiting on a number of items from our inspection report to be resolved. It was originally supposed to all have been completed prior to closing. - It took almost 4 weeks after closing before we got a wonderful spreadsheet from Andrew in warranty with dates for our items to be completed. ... More