Pulte Homes Reviews

Worst experience I have ever had buying anything.

Based on my experience I can say only ….

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

My overall experience purchasing a home with Pulte was deeply disappointing. While they are incredibly efficient when it comes to collecting escrow payments, that urgency doesn’t extend to providing timely or transparent updates. We received our official closing date with less than two weeks’ notice—seemingly driven by their internal push to meet end-of-month sales numbers rather than any consideration for the buyer’s planning needs. The sales process was equally frustrating. The sales team uses scripted enthusiasm to create a sense of urgency and exclusivity, suggesting that you’re getting a remarkable deal that required “pulling strings.” In reality, the pricing and incentives turned out to be fairly standard—nothing extraordinary. When I expressed this perspective, the salesperson was visibly irritated, which was unprofessional and disappointing. As for the build quality, it leaves much to be desired. While the finishes might look nice at first glance, they mask the use of noticeably low-grade materials. It’s a “looks good from far, but far from good” kind of situation. Post-closing, the customer service has been a major letdown. The service team is slow to respond, and when they do, it’s typically to deflect responsibility rather than offer solutions. Several issues were dismissed outright or deemed outside of warranty, even though the home was brand new. Getting help from the service team feels like talking to one of their flimsy interior walls—no support, no resolution. In short, this has been an incredibly frustrating experience. While Pulte excels at collecting payments, they fall drastically short when it comes to communication, service, and build quality. I would advise prospective buyers to proceed with caution and go in with eyes wide open. ... More

Less than two months since we moved in, there are numerous issues that need to be addressed. The workmanship and materials used are of poor quality. Additionally, the communication regarding the completion of exterior items is extremely poor. We had to follow up multiple times to obtain a timeline for their completion. Overall we are not happy with the purchase and value for the price paid.

During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.

Do not go with Pulte Mortgage even if they are offering incentives. Their rates are way high compared to other sources. In addition, the sales consultant at our community is the really bad with communication. He kept us waiting without confirming accurate details that led to delay in closing and costing us with late fees. Its a good community but the experience with Pulte hasn't been great!

Bad bad bad bad bad

I would not recommend Pulte or Pulte Finance. Everyone was on vacation and they didn’t close the deal on time like promised. They were too busy on vacation and they wasted a lot of my time.

This bad experience started with a bidding war on lots. Then the high prices for features, then not disclosing that home wouldn’t be ready at our forced, rushed closing date. They stated that our landscaping and driveway wasn’t done due to their bust schedule even though other homes not even sold had theirs completed before winter hit. Then their mortgage people’s refusal to us for withholding funds since the home wasn’t completed at closing and Bradyn, the manager, had no estimate when it would be completed since they had 30 more homes to work on. Poor response from him and poor craftsmanship on exterior trim work, etc. I will never buy from them again, nor recommend them. ... More

My experience is not satisfactory with pulte, regretting now that i should gone with other builder. Very poor quality house ,didn’t do house quality check properly before closing, made me to hurry in closing rather than concentrating on fixing issues in home . Pulte should concentrate on their quality of building to give trust and confidence to customers rather than concentrating in making goals in number of homes closed in an year.

Workmanship is poor, at best. Windows were different measurements resulting in blinds not fitting, Finish work from flooring to sanding and painting is substandard for new home expectations. Loan consultant would not return my calls AND emails. It had been a terrible experience and wish there was a lemon law for new home purchases. The home will be on the market as soon as the rest of the developers is closer to completion. Buyer beware.

We bought a million dollar home and the quality of material used is very sub standard and thats not what is expected. There are issues which were reported during walk through and have not been resolved even after one month of moving in. Lastly, the experience we had was very bad in comparison to other builder we have bought before.

This is our 2nd time building with Pulte Homes. The first time back in 2008 was SUPERIOR and this time was less then stellar. We had a great time designing the home and hoped it would be like our last. Upon delivery we were shocked at the low quality of our home and the errors that have been overlooked. We have reached out to our on site person to no avail. We saved our money for years to move to this location out of our home state and to be honest, we wish we had built with another company. For the HUGE amount of money we paid for this home with all the upgrades like our last, this house has been a huge disappointment. In the last few years since we build our last home clearly Pulte has gone down hill in value and fast. I would sadly not recommend anyone to build with them again. We have friends looking to build and I would advise them to go elsewhere. Pulte really let us down. We wish we had looked a little longer before we put down money to build this new dream home that has become a nightmare that no one seems to care about. Pulte received their money and clearly that is all they wanted. Sorry, but look to build with someone else. Wish I had better news for you. ... More

To much going back and forth the quality does not match the price.

Quality of shown model home and the one of the actual home are vastly different. Real let-down.

The upgrades are expensive and of poor quality. The overall construction is weak. On a simple windy day the whole house makes loud noises in the roof. The overall quality of house is poor. The purpose of going for a new construction is defeated. One month after moving the dishwasher leaks water , the Owen when turned on gives out strong burning.smell. They rush through the closing process even though the house ins’t fully done. The basement developed mold even before the closing. Professionally treated but worried about it coming back. I opted for a designer island which isn’t half good as shown in the model home. No pictures available of it before hand. No way to know how it is going to look until it is installed. Overall a bad experience for me. ... More

I’ve had a disappointing experience with Pulte. They make big promises during the contract phase but fail to deliver. There are numerous issues in my new house that I did not expect to see in brand-new construction. My construction manager was unresponsive and seemed indifferent, neglecting to check the quality of materials or the dimensions of rooms, cabinets, and windows as the house was being built. The salesperson was more focused on pushing the closing without addressing the issues we discussed during the final walk-through. Additionally, they planted seeds, trees, and shrubs in the yard 2-3 months before completion but never watered them. By the time of closing, everything was on the verge of dying. My kitchen sink was already scratched before the house was handed over. It appears that Pulte is more focused on starting new projects than ensuring the quality of homes currently under construction. I would not recommend Pulte to anyone, and I won’t consider them for my next home search. Extremely disappointing. ... More

We have been here over a month in our new home and we can’t fully move in because of all the issues with this home drywall fixes, paint on our new $28,000 floors, electrical, plumbing, concrete, painting. This has been a nightmare. Pulte’s finish work is the worst I’ve ever seen. We would never buy another Pulte home or recommend them to anyone

Very bad experience.. lost so much money

Within one week of moving in had to request over 24 service requests due to very poorly built homes with very cheap materials and poorly paid contractors

The details herein are intended to present a chronological and detailed account of her professional misconduct, highlighting the specific instances and their consequences throughout the entirety of the home transaction. Timeline of Events: 1. Initial Misrepresentation Regarding Home Selection: September 2023: Early in the transaction process. Upon discovering that I was a Veteran buyer, Rania engaged in discriminatory actions by selling the initially chosen home (Plan 3) to another buyer. This occurred after verbal assurances were made (and submission of requested paperwork) regarding the availability of this home, forcing me to select a different plan to retain the desirable view. 2. Failure to Disclose VA Approval Requirements: September 2023: At the beginning of the sales process. Rania failed to inform me of the necessity for VA Condominium Approval for Beacon at Delta Coves, a critical factor for my VA loan processing. This omission came to light only after the process was initiated, causing unnecessary delays and complications. 3. Deceptive Assurance on Home Modifications: November 2023: The deadline was set for December 31, 2023, per Rania. Rania verbally assured my realtor and me that non-structural changes to the home were permissible, provided that the materials had not yet been ordered. Although it was not a normal processing procedure, “there are always exceptions” was stipulated. However, despite meeting the provided deadline, she reneged on this assurance in subsequent emails, which lacked any previous commitment detail, leading to significant financial and planning implications. 4. Inappropriate Attempts to Access Personal Information: September-October 2023: During the loan application process. Rania made several inappropriate attempts to obtain personal information from my loan file through my previous lender, actions that were ethically questionable and privacy-invasive. The lender denied access and contacted me regarding the attempts. 5. Financial Misrepresentations Concerning Delay Fees: March 2023-May 2024: Following the delays in the VA Condominium Approval process. The denial of the VA Condominium Approval was a direct result of PulteGroup's failure to provide an accurate date for the transfer of the Homeowners Association (HOA), necessitating a shift in the original closing date. Rania had assured me verbally I would not be responsible for any fees incurred due to delays caused by the denial of the VA Approval (it was out of my control). Contrary to these assurances, the fees were unjustly incorporated into the contract. After reviewing the terms, I immediately notified Pulte representatives that I was signing the agreement under duress, as Rania refused to amend or remove these clauses even after being reminded of her initial promises. This blatant disregard for verbal assurances in favor of written commitments that contradict them not only highlights a serious breach of trust but also underscores Rania’s professional misconduct and the coercive circumstances under which the contract was signed. This action calls into question the validity of the agreement and the ethical standards upheld by Pulte during the transaction process. May 2024: Subsequent Contractual Failures Despite receiving written assurances from Pulte Mortgage that the $300 per day extension fees would be covered, Addendum 8, submitted on May 1, unjustly retained the same clauses as found in Addendum 7. Rania neglected to amend the contract to reflect these assurances. Her subsequent emails further contradicted her earlier promises, compelling me to shoulder financial responsibilities that were explicitly stated to be waived. This failure to update the contractual language has continued to impose undue financial burdens on me, directly contradicting the documented commitments made by Pulte Mortgage. 6. Use of High-Pressure Tactics: September 2023-May 2024: Throughout the contract signing phases. Rania frequently used high-pressure tactics, including sending documents for urgent signature late on Fridays, thus forcing decisions without adequate time for review. This tactic was particularly noted when I was coerced into signing an addendum under duress, with Rania referencing sections of the original agreement to justify adding the unfair fees. Rania consistently employed unethical and high-pressure tactics, notably distributing documents late on Fridays that required immediate attention. This timing limited my ability to conduct thorough reviews. One particularly manipulative instance occurred when I was compelled under pressure to sign an addendum. Rania exploited sections of the original agreement to impose unjust fees, emphasizing the urgency and leaving no room for negotiation or proper consultation. It is important to note that the other divisions of Pulte, where these documents were ultimately submitted, operate only during normal business hours, Monday through Friday. This timing effectively constrained my ability to seek clarification or adjustments from these departments, further exacerbating the pressure and urgency imposed. As a result of these actions, Pulte Mortgage upheld Rania’s promise and paid the closing extension fees. I also sent email correspondence to Pulte leaders in California and Georgia (their main office) regarding the egregious behavior throughout the entirety of this purchase. Rania’s calculated actions resulted in significant financial loss, costing me nearly $30,000 after closing on the home. Although Rania was moved to a neighboring community (multiple homeowners had issues with her), she is in the same position and selling homes at the same pricing point. I requested to correspond with a different representative at Pulte and was met with a denial from area management. There are numerous issues with the home itself, such as an improper key changeover, non-functional doorbell, tape remaining on the framing of the exterior, an unresolved fixture issue, etc. ... More

Horrible experience with low quality workmanship - excuses from builder were given for numerous issues we brought up. They don't take pride in the quality of work and play it off as all "acceptable". Will never build with Pulte ever again.

We found a lack of experience and ownership to the people we had to deal with in buying this house. The law firm messed up our paperwork from the start. It just got worse as we went through the whole process. We ended up having to spend over 2600.00 dollars waiting for our closing date. First day in the house master closet shelf fell off the wall. We have had several problems with windows, door, recessed lights, cracked roof truss, uneven spacing on roof trusses in structure. I will say that there has been a good effort to correct problems. Hoa is very difficult to work with slow and not proactive toward home owners wants and needs to make house nicer on outside areas. This house is our retirement home and I plan to stay here for the rest of my life. I would hope that the past 6 weeks is not going to be a taste of the next 30 years. ... More

Be careful. They'll hide things from you that you should know. Their finance department was the worst experience.