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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 13731 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

13731 Reviews in All Areas

Star Rating Breakdown

5 ★ 6547

4 ★ 2820

3 ★ 2049

2 ★ 1204

1 ★ 1111

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Pulte Homes - I wish i could give no stars but the review has to be submitted

  • Sireesha P.
  • Verified HomeBuyer
  • May 28, 2021
  • Hopkinton, MA

I wish i could give no stars but the review has to be submitted and so gave that one. The cheapest quality of home for the price paid and staff makes sure to give you enough pressure from the time dealing with sales agent to closing and beyond. Never again, can find such dreadful experience.

Pulte Homes responded:
We are incredibly disappointed to hear that you had such a negative experience and are unhappy with your new home. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cuts corners, workmanship is horrible

  • Stacey H.
  • Verified HomeBuyer
  • May 19, 2021
  • Canton, GA

I can’t even begin to explain the issues that I’ve had with my home. Pulte apparently uses day laborers that are unskilled to do work in the houses because the workmanship is horrible and there’s no accountability and apparently no one following up with anybody on the quality of work that is being produced. Very disappointing

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. We would like to learn more about your concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I am so so disappointed pulte homes. Please review below.

  • Jeung L.
  • Verified HomeBuyer
  • May 13, 2021
  • Germantown, MD

Even on settlement day,there was no preparation for delivery of house,but only the words of the person in charge of of the field and waited,but until now,it has not been fulfilled. 1. It has been more than a month since the water from master bedroom has leaked out and has been shown to the site manager, but there has been no contact yet. 2. I asked to check up garage’ outlet. But he said to me as it. That is it. So I personally called electrician for fixing 3.From the beginning,I made issued that the tree in front of house is something like die.. he said that it is ok. I wait but die. ...

Pulte Homes responded:
We are so disappointed to hear that you had such a negative experience building your new home with us and are having a hard time getting your issues addressed after moving in. We would like to help escalate your concerns. In order to do so, we ask that you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

This was a horrible experience

  • Erick W.
  • Verified HomeBuyer
  • May 12, 2021
  • Hanover, MD

Pulte did a horrible job with the drywall in multiple places. It looks like the home is 20 years old instead of a new build. Pulte damaged my floors and I had to argue for over a week to get them replaced. After temporarily moving out while they fixed the floors, I returned to find glue all over the floor and the floor had bulked up in the kitchen. It was also not level in other places. It’s been 3 weeks and they have still not come back to repair the floor. The steps were also damaged by Pulte and they still haven’t repaired those either. The list goes on and on. I will never purchase from ...

Pulte Homes responded:
We are so sorry to hear that you had such a negative experience and are having a hard time getting your concerns addressed. We would like to assist in escalating your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - This is the worst quality of the house that I have ever bought.

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2021
  • Flemington, NJ

This is the worst quality of the house that I have ever bought. There have been issues all over the house. For the first day we moved in (Friday), I used the master bath shower and turned on the water handle, the handle got popped out and strong water stream almost killed me. We have to turn off the main water control and could not live in the house over the weekend due to no water. Until next Monday, the plumber came to fix the problem. The reason for causing this issue was your plumber forgot to put in the pin to lock the water handle. What a big joke it is. Then many other issues came up ...

Pulte Homes responded:
While we are pleased to hear that our team was pleasant to work with, we are disappointed that you are unhappy with the quality of your home. We would like to learn more so we can address this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - I am disappointed with my experience with Pulte, specifically

  • Chastity H.
  • Verified HomeBuyer
  • May 12, 2021
  • Atlanta, GA

I am disappointed with my experience with Pulte, specifically the project managers for construction and the lack of follow through when bringing concerns to their attention.

Pulte Homes responded:
We are so sorry to hear that our team did not provide excellent service and communication during your home build. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of this situation along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very disappointed and terrible experience after closing

  • Amit B.
  • Verified HomeBuyer
  • May 12, 2021
  • Vernon Hills, IL

Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder ...

Pulte Homes responded:
We are disappointed that our team has not been helpful post closing on your new home. We would like to help address these concerns. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible we still waiting for fixing things on the townhouse never showing

  • Edwin P.
  • Verified HomeBuyer
  • May 12, 2021
  • Davenport, FL

Terrible experience we still waiting for repairs

Pulte Homes responded:
We are sorry to hear that you are waiting for your issues to be addressed but we would like to help escalate those for you. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship!

  • Raffaela P.
  • Verified HomeBuyer
  • May 12, 2021
  • Vernon Hills, IL

I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!

Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home, especially since this should be such an exciting time. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The experience with Pulte Homes was horrible.

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2021
  • St Augustine, FL

The experience with Pulte Homes was horrible. We’ve had numerous issues and many have taken a long time to fix and some will probably never get fixed. The attention to detail when doing the finishing was not done at all. Painting and caulking are just to name a few. We had electrical issues and a major drainage problem in our backyard that still has not been corrected. We expected somethings would need to be corrected in a new home but ours was over the top.

Pulte Homes responded:
We are so disappointed to hear that you have had a negative experience and that you are unhappy with your new home. We would like to help escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst quality work for the price

  • Beth L.
  • Verified HomeBuyer
  • April 16, 2021
  • Hollywood, FL

They charge top dollar show beautiful models and deliver horrible quality houses. Sadly very disappointed

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home. We would like to learn more about your experience so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

It Doesn’t Matter To You!

  • James K.
  • Verified HomeBuyer
  • April 15, 2021
  • Houston, TX

I filled one of these out in great detail and no one responded so please stop sending these because they obviously don’t matter and no one cares.

Pulte Homes responded:
We are so very sorry to hear that our team has not been attentive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality Not Good

  • Vuong D.
  • Verified HomeBuyer
  • April 08, 2021
  • McKinney, TX

Pulte home and Builder are not good at all. Do not go with Pulte home.

Pulte Homes responded:
We are disappointed to hear that you would not recommend our services. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for leaving a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap homes

  • Sumit G.
  • Verified HomeBuyer
  • April 08, 2021
  • Apex, NC

Cheap Homes, never buy from Pulte

Pulte Homes responded:
We are so disappointed that you are unhappy with your home and would not recommend our services. If there is any other feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Worst production build experience.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2021
  • Oakland, FL

Worst production build experience.

Pulte Homes responded:
We are so disappointed to hear that you had a bad experience building your new home with us. If there is any additional information you would like to provide or any issues we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible Experience

  • Nathan E.
  • Verified HomeBuyer
  • March 03, 2021
  • Buckeye, AZ

Electrical, plumbing, and flooring issues were supposed to be fixed prior to closing on our home. We were assured everything was completed and ready for us to move in. We are having major electrical problems and plumbing issues since we moved in and they have not been addressed yet. We also have structural issues that have not been addressed. Garage company has yet to fix our garage doors. We closed in the beginning of January and as of March 3rd, nothing has been fixed. We have tried to reach out to our Field Manager and no response. The windows do not open and shut correctly. The home ...

Pulte Homes responded:
We are so disappointed that you had a negative experience working with us and are having a frustrating time getting your issues addressed. We would like to learn more so we can escalate this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The horrible laborers that urinated in pvs pipes and in empty bottles in my home & the disgusting finish of the drywall and painting.

  • John M.
  • Verified HomeBuyer
  • February 02, 2021
  • Flemington, NJ

Stay away from Pulte Builders .... they use unqualified people to build your home.

Pulte Homes responded:
We are very concerned to hear that these things were discovered in your home. We would like to learn more so we can address this situation appropriately. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Terrible experience!

  • Brenda C.
  • Verified HomeBuyer
  • January 27, 2021
  • St Augustine, FL

Terrible experience!! They don't pay their bill. I would never ever recommend this builder to my worst enemy!!!

Pulte Homes responded:
We are so disappointed to hear that you had a terrible experience working with us. We would be happy to address any concerns you have or discuss this negative situation. In order to do so, please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The quality of construction is very very bad.

  • Yerbol K.
  • Verified HomeBuyer
  • January 26, 2021
  • Hollywood, FL

The quality of construction is very very bad. Siting in the kitchen I hear toilet noise on the second floor. The cheapest materials and poor quality.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would be happy to look into your concerns if you could please email customersupport@pultegroup.com with a brief summary of these issues along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very poor quality and shoddy workmanship

  • Padmakar N.
  • Verified HomeBuyer
  • January 26, 2021
  • Irvine, CA

This is our first home and we bought with a lot of excitement and hope. But unfortunately all of our joy of buying new home just disappear within a week as we found numerous build quality issues in each and every part of the house, it is just 3rd we are living here. We do not know how many more we yet to come across. It is just killing our confidence and making us lose trust in this Pulte builder. Even pricing Vs Upgrades they provide are very inconsistent. Interior and exterior build quality and materials are of poorest quality and on top of it workmanship is very very shoddy. It seems they ...

Pulte Homes responded:
We are incredibly disappointed to hear how unhappy you are with your new home. We would like to look into this situation and escalate your concerns as necessary. In order to do so we would greatly appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sloppy

  • Ian F.
  • Verified HomeBuyer
  • January 26, 2021
  • San Antonio, TX

The workmanship is sloppy and lazy. All the finishes in our home look terrible and have issues. I’m terrified to think of things behind the walls that we can’t see. There’s no quality assurance and no follow up to reported issues. Do not build with Pulte. I wish I could move back to my DR Horton home.

Pulte Homes responded:
We are disappointed to hear that you are unhappy with your new home. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Home that will cracked even before 1 month

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2021
  • Clarksburg, MD

The house started showing cracks and the ceiling starts to deteriorated and some drywalls starts to sink within a month. The builder ask you to give them a great survey rate and they do not fix the repairs that suppose to be done prior to closing if you don't comply on it. They claim the house is high quality, but I never seen this low quality even from various leasing apartments

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and are experiencing unresolved concerns. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Spent half a million dollars to get a home that is falling apart

  • Brian B.
  • Verified HomeBuyer
  • January 06, 2021
  • Spring Hill, TN

Spent half a million dollars to get a home that is falling apart around me after only a month. Garbage.

Pulte Homes responded:
Oh no! We are concerned to hear that you are experiencing concerns with your new home. We would like to learn more so we can address these issues accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - i have closed house on November 30th and they didnt gave me a

  • Leelakumarraja L.
  • Verified HomeBuyer
  • January 06, 2021
  • Louisville, KY

i have closed house on November 30th and they didnt gave me a key until after 15 emails, Today is 6th December, still there are many pending works which they have not bothered to complete even after many emails and calls.

Pulte Homes responded:
We are so disappointed to hear that you are having a hard time getting in touch with our team to address your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lack of craftmanship and quality control.

  • Adam P.
  • Verified HomeBuyer
  • December 20, 2020
  • Spring Hill, TN

Complete nightmare! From poor materials to inexperience, cheap contractors. Add that with zero quality control and you get a poorly built house. Pulte's only goal is to get your money then forget about you. They rushed us through the closing process, (still had blue tape after we closed) rush the construction process at the last minute. Get you to close then refuse to come back and fix anything. We have been in out home for 4 months and have beet met with unanswered emails and phone calls. Pulte and everyone who works for Pulte is unprofessional and in way over their heads. An overall ...

Pulte Homes responded:
We are extremely disappointed to hear that you have had such a negative experience and are dealing with unresolved concerns with your new home. We would like to address this situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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