Pulte Homes Reviews

From the start to finish Pulte dragged us along. We had essentially 3 different closing dates and each time we tried to close there were significant problems with the townhome. The quality of the home is very poor compared to the pricing of the townhomes. They clearly rushed through the build and placed cheap hardware / fixtures inside. The construction team communicated horribly. Sales team consultant was the only one who gave us honest answers. I would not recommend Pulte to anyone and I will never use them again.

I have already shared my thoughts but ultimately never buying Pulte again.

Pulte used cheap broken or bended wood (worse than the piece from trash can), and use bended metals all over the house (I have a lot of pictures), the distances between wood and metal frames are so far away, the house at most can last for only 10 years and the kitchen cabinets may fall off any day because there were very a few supporting wood and a few small nails put on. I could not lean on some walls because it moves, when I walk on the upstairs the items on the table are shaking. Pulte set closing date without complete the installation, without any mirror installed, missing shelf and drawer. Pulte did not install items as showing in catalog during option selection, so the upgraded cabinets has already cracking and fall off in 3 weeks. The warrantee service was so bad. They never returned the phone call. Whenever owner report a issue, the warrantee representative do not even look into the issue but block you right by saying "misuse by owner so Pulte will not cover it". Pulte installed shower door with chips and I notified Pulte within 2 weeks. Pulte would not replace it or compensate and only sanded and smoothed it. The cabinets under vanity was damaged by water. It was soaked and a lot of bubbles appeared. But Pulte did not want to replace it and they only covered with vinyl film without paying compensate. The warrantee service said it is owner's fault and Pulte was doing my favor. Only a few days, every toilet, vanity, kitchen sink were plugged. A fire alarm outlet was right on the highest point above stairs. If owner need to change the battery, owner need to hire a professional to use 25 feet tall ladder with a great danger. The warranty person said everything was tested and worked perfectly before closing. I think they were telling a big fat whopper to fool me. At mean while, the 3 of the 3-way switches were not connected; the stoves, and two stove burners were not connected; the all covers of the burner had caps causing red flames; the dishwasher water inlet was not connected; all the hot water inlets were not connected for showers, in laundry room, in kitchen and for all vanities. Being kind to Pulte, I agreed to let them closing with missing mirrors and missing parts in refrigerator. However, I am available any time also I give the construction manager the garage door opener to enter from garage. However, Pulte did not call me to notified me and broke-in my house from sliding door. Then they left the door open and all the parts for the lock fall on the floor. The construction manager David Strongin is the rudest person. David yelled at me repeatedly saying "we can only fill in the hole with caulking, but we are not going to replace it". He tried to bully me because I am a single, minority, elder woman. The side panel is for hold the weight not for the look (microwave will cover it), so I argued with him about that, then he rudely lift his arm and point to the door and saying "get out! Otherwise I'll call the police". He yelled at me whole time when he talked to me. He acted that he had power over me and he was the king. It's obviously an attitude of discrimination toward me over gender, age and race. I can't tolerate the way he treated me. I haven't met anyone treat me like this since I came to the U.S. over 20 years ago. It makes me angry and I have to complain this to Pulte. Pulte should have trained their employee to obey the law and not act like this. During the hurricane, the shingls on my roof fell off in the hug of amount. This didn't happen on my neighbor's house or some only have very few piece. I called Pulte and reported incident, but no one answered my calls. I have to repair it by myself. I used to bring friends to buy Pulte homes (two of my friends have bought and one of them was totally disappointed with the quality after closing). I have to tell the truth to my friends when they come to do the house searching about the poor quality and bad warrantee service of Pulte. ... More

The construction area is constantly a mess. There is garbage thrown every where. The workers do not seem to care that there are people who have moved in and it is now a private residence. Even though this was brought to the attention of the Sales office NOTHING is done about it. The warranty department is poor. The knowledge base of the warranty department is extremely poor.

Bad quality material. Very bad Builder and construction manager. Terrible paint service. They use very cheap materials. I was very much disappointed with the Builder.

Unfortunately, I ignored the bad reviews I saw and I regret that now. From the sales process, to the building/construction process, to now my experience post-closing has been terrible. Given how much I paid for this home, the quality is not there and they know it and just don't care. When you point things out, they minimize them and act like it's completely normal to move into a brand new house with defects - or just ignore you. Even after upgrading most things, the materials are so cheap (quality not price). Getting them to fix the issues is a whole different story. They are not responsive and you are left to follow up with trades on your own. Even after they tell you they will do something or call you, they just don't. I seriously considered just selling the home immediately because I'm so unhappy with the quality and substitutions they made (without my approval). Every day, I find something new that was constructed poorly. Other builders may have similar issues, but at least their customer service is better. They care and will at least fix the issues once identified. Read the reviews from different sources and know they are telling the truth. I wish I had given more weight to them. ... More

Our new home was built to a very poor level of quality. It looks like they used bargain bin/defective sheetrock and trim throughout. Cheapest possible appliances, carpet, cabinets, and paint. Wish I had gone with a different builder.

This company doesn’t care about the quality of their product. Everything is sub-par, including the actions of much of the staff. You’ll close with a laundry list of incomplete items.

Why did Pulte require me a disabled retired veteran to pay 17k dollars down payment to start my contract to build my home. My credit scores were above 800 during the buying process. Also Pulte only offered a 30 day closing option just to wait for the interest rate to rise.

Pulte homes is overpriced for the quality of materials they produce. From the faucets to the flooring it’s all very cheap. Downstairs was mixed with carpet and tile for the standard build they ran tile @ the front door (foyer)and then just laid one piece of carpet in front of the stairs and went back to tile for the kitchen and dining area and back to carpet again for the “living room” which isn’t a living room it looked horrible. The faucets are so cheap it’s unbelievable. The cabinets are super cheap. For the amount of money they ask they could @ least provide the buyers with better quality materials even @ the standard build level. Oh and when you go to the design center for “upgrades” if you take them up on their “upgrade offer”once you leave you’ll realize you could’ve bought a new house or a new car. The design center is a joke!!! The entire build is very cheap for the money they’re asking for their homes. They include a stove, microwave, & dishwasher after all the money you spend you mean to tell me you can’t include a refrigerator too? Everything is really cheap baseboards, cabinets, paint job, flooring, windows. The structure of the build overall is not strategically efficient. The master room is so tiny you’ll think it’s for a kid. The other bedrooms are basically closets. It’s a total rip off building with Pulte. Words can’t quite explain my dissatisfaction all I can say is look elsewhere for a better quality builder. The homes are not worth nearly a half a million trust me. Run the other way and at least see what you can find. Don’t stop here. AGAIN the way they structure the home is basically apartment style. There is NO real living room it’s so heartbreaking. The quality and the structure of the build layout is jaw dropping when you do your final walk through. Their prices are way too high for the quality and amount of space they provide for a full functioning family. Pulte chooses quantity over quality. I’m leaving something out but if you don’t take anything from this review take this note this. Your dollars will not stretch well building with Pulte. They purchase the cheapest materials as far as faucets, cabinets, baseboards EVERYTHING the sinks toilets they’re all HORRIBLE. I understand they’re in the business to make money but this is total greed. I also understand their design center sales pitch but my God even at the standard build level don’t provide the bare minimum quality materials it’s not fair to the buyer whose not “wealthy” people just want to buy a nice home for a half of a million in hopes to stay forever but honestly you can’t stay forever because your family will out grow the living space. There is no living room period and the bedrooms are for newborn babies. Pulte should be ashame for their asking price and then for the quality of work after their sky high asking price. They’re not quality builders please note that. You’ll be disappointed I guarantee. I’m very disappointed. I built nearly a half a million dollar home and my home feels like a cheap apartment. They’re no good with quality, structure layout, or size! Signed A Unsatisfied Customer ... More

Pulte is the worst builder ever. Bad finishes, materials and customer service. The construction mgrs don’t perform their duties and are unresponsive to any communication.

Just bad experience. House was not given cleaned a month later still not clean

OVERALL FROM BEGINNING THE WORST EXPERIENCE IN BUYING A HOME AND WE HAVE PURCHASED AND BUILT HOMES IN THE PAST FROM DIFFERENT BUILDERS.

We have been disappointed with the home buying process and workmanship in our home. We were hoping to be excited to take possession and that did not happen. Many times our concerns were dismissed. No urgency to get things corrected. For example, our doors on the lower level will not close, at all. The carpet in one area does not meet the baseboard which leaves a gap. The toilet is not bolted down tight to the floor. The toilets are not centered between the vanity and tub. We do not have a main water shut off inside the home (has since been resolved). We love the location and were hoping for better quality for the price. We hope to have our refrigerator 3 months after closing and still waiting for refrigerator although they have provided a very basic temporary in the meantime (we have since received the correct refrigerator). We have really tried to balance our expectations with the supply chain and labor issues and be realistic. We knew it would take longer to be completed and understood that. We have submitted warranty requests, and have heard nothing back. No information about utilities, or amenities. We suggest not closing until you are completely satisfied 100%. The subcontractors are not held to high enough standards. ... More

They have extremely bad workmanship. The number of problems we found in the first month of ownership is just ridiculous. The fireplace did not work, clearly it was not even tested by the builder. The stove has issues with multiple burners not turning on promptly. The landscaping was not evened out so pools of water were building in the yard. There are huge gaps under the baseboards but we were told it is "within tolerances." We have reported all of these and more issues to warranty and nothing has been fixed. Don't waste your time with Pulte. Their homes are not worth the money paid. Light switch covers are all wonky ad uneven. Can lights have come out from the ceiling. The conduits for the TV don't work at all since they are too small and have multiple bends in the tube. We raised this concern with the builder during construction but they don't care. They also gave construction times that are obviously incorrect. They should tell the truth, not what the customer wants to hear. ... More

They do not respond to issues in a timely manner and do not appear to have knowledge of issues and jump to conclusions. After the sale of the home, they dysentery to be bothered with my problems

What to write, come home and get the experience ...

The quality of the home was very bad with lot of issues like cracked granites, bad quality items even after availing Smart Hone package. Unresponsive construction manager with very bad workmanship.

Rusted kitchen countertop. The spots are spreading everyday. None of the people from Pulte are responding. They are claiming it to be natural stone mineral deposits. This is not true at all.

Poor quality construction . Not worth for money . Materials used are very bad . Design and architecture issues .

Home buying process with Pulte was nightmare starting from signing the contract to closing. The house was delivered partially completed with multiple quality issues. Pulte build process has no oversight for quality checks or periodic communication on updates. We had 5 different construction managers over the 15 month construction process without anyone taking ownership or accountability on delays or quality check points. The delay has significantly impacted us mentally and financially. The quality is next to none and I will not recommend Pulte to any new buyers.

Long list of not completed issues, commitments made to deliver resolutions, no follow up to make progress in resolving issues.

Had an issue with main staircase with visual nail marks on treads and open gaps between stairs and stringer. All 16 steps out of 16 steps have gaps and nail marks. Reported to site manager before closing and he told us to handle it with warranty. Stairs contractor and Pulte warranty manager came out and look at it. Both agreed that it’s poor workmanship but still Pulte’s response is it’s within spec. Still working with warranty but this shouldn’t cause this much trouble. Still not sure if Pulte is going to fix the stouts. And so many little issues but once you closed the house, Pulte don’t response and resolve the issues promptly. Asked site manager to 3 door stoppers multiple times but no response. ... More

very bad experience and very disappointed

I am experiencing multiple heater issues in my new house 1) getting big noise while running heater multiple times in a day in Flex room as well as powder room. Pulte management saying it's as per quality, I did check with multiple Willwood house owners and they are not getting any noise. 2) we need to wait 3 to 4 minutes every time to get hot water in master bathroom so we are wasting 15 to 20 minutes of water every day before shower.