Pulte Homes Reviews

My house had A LOT OF. Unfinished/ lose / scratch / parts the first day one of the towel hanger on the master bathroom come part and I was noticeable that the screws was loose and several other issues I highly doubt I will NOT purchase another home from Pulty .

WHEN THEY DO THINGS LIKE FRAME A WALL IN THE WRONG PLACE, YOU WILL BE TOLD IT IS "BUILT ACCORDING TO THE PLAN", EVEN THOUGH THE PLAN CLEARLY SHOWS IT IS NOT BUILT TO PLAN.

I have found lots of things wrong since moving in that they did that are just poor workmanship. Floors had cut outs for outlets for the electric recliners I had, the edges of the floorings around the outlets had big chips in it. When I noted that during the walk through all they did was take a black marker, flies are grey and color the chips in. All that needed to happen was the flooring need to be taped when they cut the flooring for the outlets, this is flooring 101. The paint is so cheap that when I used a magic eraser to remove a mark it wipes the pint down to the wall board. Grout was poorly lauded and c on omg up on the tiles. The field in bathroom have no caulking at the edges and corners. Just very poor workmanship. They also had very poor options and my place appraised 4K less then they were charging me and they made no attempt to even try to adjust the price. I would never buy another Pulte home. I am still waiting for them to replace a cabinet door that was poorly installed. ... More

Building experience was excellent. Our building manager was great and kept in constant contact. Problems started once we moved in. We noticed a long list of issues and attempted to get the pertinent ones fixed and wait on the cosmetic. The Customer Care Manager is polite, but is difficult to get any follow up and zero results. It took over 2 weeks to get in touch with our Customer Service Manager who advised that the issues should have been handled by builder and we would have to wait until 11 month walk thru to get majority addressed. To me this is unacceptable and poor customer service. We have had our home for 6 weeks and have no locks on bathroom door, carpet with nails sticking out, AC issues and a our microwave went out in 5 weeks. I hope we can find some common ground and get some resolution as I do not feel we got value for the price we paid. ... More

The home looks beautiful but feel like it was rushed. I have plenty of issues that still aren’t fixed my shower is leaking out water and paint needs to be fixed inside and out. My ceiling in my garage needs to be fixed as well. I feel like my house was rushed and now I have all these problems. And the communication throughout my building process with my site manager was pretty much non-existent. He never let me know what was going on with my home I always had to find out myself on what was going on. So my over all experience with building my home with Pulte is not great. I love my home and think it looks nice but I have all these problems and none of them got fixed and now I have to wait and see if they are ever gonna get fixed. If someone would ask me about Pulte right now with what I’m dealing with right now I would not recommend Pulte to anyone giving my experience right now. ... More

Also I was told by the super intendent he is going to fix that they did not finish so I signed complete home doc but still they did not finish even I already move on.

Looking at the model home we thought Pulte was good, even during construction when we saw some issues they promised to fix everything before closing. But it has been only a month since we moved in and seeing lot of cracks on dry walls, hearing water flow thru the walls, noticeable uneven flooring, etc.. wish we had noticed these issues before closing, now no response from Pulte to fix any issues.

I have had major issues such as , the main drain water line broken in two places, second floor hallway sinking in, burnt out light fixtures, nails sticking through the carpet . Sadly enough I’m stuck here. Kitchen cabinets are of poor quality, although they look nice.

I feel this build was rushed to get finished before the end of the year even though we purchased in May. Build didn’t get started for a couple of months and even though we purchased prior to 2 other lots (weeks/month) ours was the last one to get started. Multiple issues left unresolved and found poor displays of workmanship while living in the house. Some examples are: -various/different hardware used for hooks on boot bench (I don’t understand why it wasn’t uniform) -2 hooks from boot bench had stripped screws and fell off within the first month - a handle on a cabinet drawer broke in half when attempting to open for the first time - front entry door not sealed. Visible light coming through and draft - downstairs guest bedroom and bathroom doors stick -downstairs guest bedroom door hinge missing 2 screws (another example of poor workmanship) -downstairs guest closet top rail damaged (from instal I’m guessing or shipping) & closet door doesn’t roll open -backyard wasn’t graded correctly. Pools of standing water in various spots - paint splattered all over brand new floor and we were told that’s the best they’ll be cause the cleaners only use soap and water. (Since my last review pulte sent a painter and he removed 90% of floor paint) -carpet in nook under stairs coming up at edges. Carpet on stairs has visible gaps near edges (1-2 stairs). Seams are very visible. Very poor quality installation -Quarts countertop seam in kitchen is of poor workmanship. Hardened glue spikes in cabinet from where they joined the seam on the underside of the counter. (Dangerous and unprofessional) ... More

Superficially a beautiful home. Several issues with workmanship and things that were left undone at time of move in. Pulte representatives are good at sales and telling you the things you want to hear - but there is horrible, to no, follow up whatsoever. The communication between Pulte representatives, their vendors, and the customer are terrible. I would not purchase another Pulte home.

We were promised that the house will be ready on the 19th Dec. I took all week vacation. At 1pm i got a call that i wont get the keys that day. 2 hrs before i was supposed to move in. During the inspection we found so many defects and the house wasnt even ready. We are still having issues with so many stuff. Loud noise when the furnace stops running. We asked John (Manager) and his respond was, it is normal. Jason (QA Manager) is very helpful and trying to find the problem. There workmanship is very poor.

Several things that were “fixed”’prior to closing were done so poorly that they look horrible and are “just cosmetic” and will not be repaired per the warranty. It’s sad to see how very little pride was taken by the builders and the trades when building our home. No one seemed to care about paint drips, adhesive left on cabinets, shoe molding not matching up, caulking missing, mismatched paint, etc. I was pressured into leaving a “good review” for our builder because “that’s how I keep food on the table for my family” but there are many issues we have found that should have never been allowed to happen with an attentive builder. ... More

Unresolved issues post possession very disappointing

I’m still not receiving any US mail since Pulte gave us the incorrect city and zip code. The materials used are cheap, things put together too fast. Sloppy job. Appliances are not high quality either.

This purchase has been a very disappointing experience. I owned Pulte before and that's why I had some comfort purchasing another Pulte home. However, that won't happen again. My very first impression was when I walked into my master bathroom on my first day as an owner...there was urine on my toilet seat. Unbelievable. Additionally, I have come to find that the quality of worksmanship is just not up to measure commensurate with the price paid. These homes are thrown up just as quickly as possible and the substandard workmanship shows. I have contacted both the site manager and the warranty manager with a myriad of issues and not one has been addressed to this day (two months after move-in). Better builders for the price! ... More

The issues started from almost the day we signed our contract and now 8 weeks since closing they still haven't fixed all the problems. I could go on and on but it's just not worth my time.

Bring your own Realtor, put all communications in writing during the building process and DO NOT CLOSE until all work is completed to your satisfaction. Even as disappointing as the Pulte experience was, Dan (the last minute appointed Supervisor) worked his tail off to full fill HIS idea of a quality experience. Thanks Dan!

We have experienced examples of poor workmanship in the construction of our new Pulte home at Lake Forest. Although Pulte is willing to provide subsequent repairs after failures are discovered, they show little interest in preventing errors in the first place since there is an obvious lack of quality control which allows substandard work to be provided to customers. Also, Pulte shows no interest in responding to significant inconveniences occurring during the repair process. This approach seems to be more focused on making the initial sale and employing subcontractors than on providing a positive experience for customers. Within TWO weeks of closing on our home, we experienced two examples of poor workmanship. First, we discovered a poorly installed electrical outlet (the one servicing the range) which had to be reinstalled. Luckily no damage resulted from this error, though we were unable to use the range for two weeks until the problem was discovered and repaired. We now worry about what we don't know about potential damage (fires??) caused by other poorly installed outlets. Second, we experienced a major failure of a fixture on the water main which resulted in a geyser spraying water into our brand new home for over an hour while we were out. We've since learned that two other homes in our neighborhood experienced similar plumbing failures. Of course, our home was still under warrantee so Pulte was obliged to repair the substantial damage throughout. With the obvious lack of quality control with Pulte construction, we find it impossible to trust the plumbing work throughout the home and continue to worry about what else may occur. In addition, Pulte has not shown an interest in alleviating the significant inconvenience we suffered (lack of sleep while dehumidifying equipment ran 24hrs/day and the electrical cost of running it, extra cost of wasted water, diminished home value, vacation days spent hosting contractors, etc.) while reconstruction and repairs took place, demonstrating little interest in providing a positive experience for the customer. Both of these experiences demonstrate to us that Pulte is more interested in making a sale and ensuring employment for their subcontractors than they are with providing a quality product and positive experience to their customers. ... More

There’s to many issues to deal with for a house supposed to be new. I’m still waiting for a fix of my 30 days warranty claim. No follow up. Last email I sent before holidays hasn’t been respond yet.

Not accommodating to minor modifications. House was NOT done at time of closing. For the price would have expected a much higher quality. Construction cleanliness was extremely poor, we had several nearby under construction and constantly had to pick up trash at our house.

The sales force is wonderful. In general, the home is beautiful. However, after moving in, we saw many, many small issues and a couple not so small. The most important one's are tile poorly installed in the foyer and edges on the corners of the kitchen island that were not finished off and are very, sharp posing a cutting hazard as you walk by. Repeated requests for assistance go unanswered by the Pulte Warranty office.

Work not completed. Items not correct. They are working on some

In the beginning our experience was much more positive. Some of the employees really seem to care but the end result is sloppy trade work and lack of responsiveness to seeing issues to completion. AT best Pulte needs to add 4-6 to it's build time. Trades often do not show and many do such a poor jib it's amazing that they continue to hire them. I think they underestimate their buyers and often patch these houses together. Issues are addressed but not acted on. Trying to get the punch list completed requires endless phone calls and extreme frustration. The GC is great but it seems that his hands are tied as well. They start a project but do not see it through moving their handyman from house to house without completing anything. Items that need to be replaced have been "ordered" and are on "order" . I had to hire and pay my own handyman to fix several things ASAP. Extremely disappointed with some of the quality of work. Pulte needs to slow it down and care more about their product or they will end up like Ryan homes. Word of mouth is very powerful. ... More

Here’s our story of what we are still dealing with. Anyhow, 3 days before our final Walk through I decided to come by the house to do a walk through by myself. The night before we have some rain, but I was still very surprised when I walked in to see water leaking from my downstairs bathroom into the front door foyer. Obviously I called my super and he got on it right away. We were told the cleaning and remediation process would take about 9 days. They put us up in a hotel for those days, then we were given the new date to our closing. We did the final walk through, water issues was fixed, so we thought. Doing the walk through the quality of the build just seemed cheap. Paint job was not perfect, seemed rushed. Dry wall was uneven, paint spots over our wood floors, dings here and there, baseboards seemed rushed, dirty finger prints on our ceiling and things like that. Our super said he would have that fixed, and most were fixed the following week. Now fast forward to last week (1 month living in our new home) it rains again, and what happens again? Yep, you guessed it. Same leak, in the bathrooms, in the same spot. The roof was NEVER fixed. They roof company came and patched it, the roofers came back a week later and found 4 more holes in the roof. All were patched, the bathroom had to have the ceiling removed and replaced with new dry wall. Two weeks later, our bathroom has not been painted and still a mess. I say all of that, to say this. I will think twice next time I plan on building a house through Pulte. Not shunning them forever, yet, but will definitely think it over twice. Ps. I think their issues is the subs they use to build their house. They can give a rats butt on the quality of work they do. My house was built in the Cadence community in Mesa, AZ. ... More

Poor Quality of workmanship & materials with expensive price tag.