Pulte Homes Reviews

This purchase has been a very disappointing experience. I owned Pulte before and that's why I had some comfort purchasing another Pulte home. However, that won't happen again. My very first impression was when I walked into my master bathroom on my first day as an owner...there was urine on my toilet seat. Unbelievable. Additionally, I have come to find that the quality of worksmanship is just not up to measure commensurate with the price paid. These homes are thrown up just as quickly as possible and the substandard workmanship shows. I have contacted both the site manager and the warranty manager with a myriad of issues and not one has been addressed to this day (two months after move-in). Better builders for the price! ... More

The issues started from almost the day we signed our contract and now 8 weeks since closing they still haven't fixed all the problems. I could go on and on but it's just not worth my time.

Bring your own Realtor, put all communications in writing during the building process and DO NOT CLOSE until all work is completed to your satisfaction. Even as disappointing as the Pulte experience was, Dan (the last minute appointed Supervisor) worked his tail off to full fill HIS idea of a quality experience. Thanks Dan!

We have experienced examples of poor workmanship in the construction of our new Pulte home at Lake Forest. Although Pulte is willing to provide subsequent repairs after failures are discovered, they show little interest in preventing errors in the first place since there is an obvious lack of quality control which allows substandard work to be provided to customers. Also, Pulte shows no interest in responding to significant inconveniences occurring during the repair process. This approach seems to be more focused on making the initial sale and employing subcontractors than on providing a positive experience for customers. Within TWO weeks of closing on our home, we experienced two examples of poor workmanship. First, we discovered a poorly installed electrical outlet (the one servicing the range) which had to be reinstalled. Luckily no damage resulted from this error, though we were unable to use the range for two weeks until the problem was discovered and repaired. We now worry about what we don't know about potential damage (fires??) caused by other poorly installed outlets. Second, we experienced a major failure of a fixture on the water main which resulted in a geyser spraying water into our brand new home for over an hour while we were out. We've since learned that two other homes in our neighborhood experienced similar plumbing failures. Of course, our home was still under warrantee so Pulte was obliged to repair the substantial damage throughout. With the obvious lack of quality control with Pulte construction, we find it impossible to trust the plumbing work throughout the home and continue to worry about what else may occur. In addition, Pulte has not shown an interest in alleviating the significant inconvenience we suffered (lack of sleep while dehumidifying equipment ran 24hrs/day and the electrical cost of running it, extra cost of wasted water, diminished home value, vacation days spent hosting contractors, etc.) while reconstruction and repairs took place, demonstrating little interest in providing a positive experience for the customer. Both of these experiences demonstrate to us that Pulte is more interested in making a sale and ensuring employment for their subcontractors than they are with providing a quality product and positive experience to their customers. ... More

There’s to many issues to deal with for a house supposed to be new. I’m still waiting for a fix of my 30 days warranty claim. No follow up. Last email I sent before holidays hasn’t been respond yet.

Not accommodating to minor modifications. House was NOT done at time of closing. For the price would have expected a much higher quality. Construction cleanliness was extremely poor, we had several nearby under construction and constantly had to pick up trash at our house.

The sales force is wonderful. In general, the home is beautiful. However, after moving in, we saw many, many small issues and a couple not so small. The most important one's are tile poorly installed in the foyer and edges on the corners of the kitchen island that were not finished off and are very, sharp posing a cutting hazard as you walk by. Repeated requests for assistance go unanswered by the Pulte Warranty office.

Work not completed. Items not correct. They are working on some

In the beginning our experience was much more positive. Some of the employees really seem to care but the end result is sloppy trade work and lack of responsiveness to seeing issues to completion. AT best Pulte needs to add 4-6 to it's build time. Trades often do not show and many do such a poor jib it's amazing that they continue to hire them. I think they underestimate their buyers and often patch these houses together. Issues are addressed but not acted on. Trying to get the punch list completed requires endless phone calls and extreme frustration. The GC is great but it seems that his hands are tied as well. They start a project but do not see it through moving their handyman from house to house without completing anything. Items that need to be replaced have been "ordered" and are on "order" . I had to hire and pay my own handyman to fix several things ASAP. Extremely disappointed with some of the quality of work. Pulte needs to slow it down and care more about their product or they will end up like Ryan homes. Word of mouth is very powerful. ... More

Here’s our story of what we are still dealing with. Anyhow, 3 days before our final Walk through I decided to come by the house to do a walk through by myself. The night before we have some rain, but I was still very surprised when I walked in to see water leaking from my downstairs bathroom into the front door foyer. Obviously I called my super and he got on it right away. We were told the cleaning and remediation process would take about 9 days. They put us up in a hotel for those days, then we were given the new date to our closing. We did the final walk through, water issues was fixed, so we thought. Doing the walk through the quality of the build just seemed cheap. Paint job was not perfect, seemed rushed. Dry wall was uneven, paint spots over our wood floors, dings here and there, baseboards seemed rushed, dirty finger prints on our ceiling and things like that. Our super said he would have that fixed, and most were fixed the following week. Now fast forward to last week (1 month living in our new home) it rains again, and what happens again? Yep, you guessed it. Same leak, in the bathrooms, in the same spot. The roof was NEVER fixed. They roof company came and patched it, the roofers came back a week later and found 4 more holes in the roof. All were patched, the bathroom had to have the ceiling removed and replaced with new dry wall. Two weeks later, our bathroom has not been painted and still a mess. I say all of that, to say this. I will think twice next time I plan on building a house through Pulte. Not shunning them forever, yet, but will definitely think it over twice. Ps. I think their issues is the subs they use to build their house. They can give a rats butt on the quality of work they do. My house was built in the Cadence community in Mesa, AZ. ... More

Poor Quality of workmanship & materials with expensive price tag.

Little and sometimes no response from the building manager after the first month. No adequate heat during the cold season and cooling issues. Am told the air conditioners may be too small to cool home and not set properly to address zones. Mostly no response to texts message or calls. We were one of the last people to purchase a home at Tangerine Ridge and we feel that we have been treated poorly as the building contractors have left the neighborhood. The only truly positive experience we have had was our sales manager Charmaine. She deserves a raise and the rest deserve to pay that raise.

Home was purchased and I was assured that a Pulte person was in charge of making sure subcontractors did things right. Many items were caught on final walk through and it’s now two months later and still waiting for cabinets to be painted where there was clearly poor workmanship. Several other items took forever to address and was very obvious the painters and trades cared little as to the work they put in. At a price point way over 400000 you would think you could expect better. I would advise NOT to close until all is corrected. Two month and still waiting for painter on cabinets. Pulte failed to have their own walk through to catch everything and seems were hoping that buyer would miss most issues. This has NOT been a good experience. ... More

Pulte hires bad contractors who do bad jobs. They don't follow Field Manager's instructions. Field Managers are overloaded and they don't have enough bandwidth to monitor quality of work. Pulte's internal quality team does pathetic job and that's why they certify home with so many issues which homeowner need to point out. Before closing I had marked several items but those were not fixed so I accepted several flaws as it is, just to ensure no further delays in moving-in.

Cheap materials and poor craftsmanship for money paid

To say this was sloppy work would be a compliment. There was no attention paid to the construction of this home throughout the process. We pointed out easily half a dozen major construction mistakes (incorrect materials used, bathrooms being placed in wrong places, open holes left in the roof) and have a list of over 50 items that need to be addressed, nearly half of which were raised prior to closing. One of the field managers (now removed) openly admitted that no one was supervising construction for a period of several weeks while he was gone, so the sub contractors literally did whatever they felt like with zero quality controls. If you buy here, be prepared to babysit and monitor the entire construction process, and to spend the months following closing chasing Pulte to fix the mistakes they let happen during construction. ... More

We really enjoy our home, but the warranty items that need to be addressed after moving in....have been a challenge. We've had appointments scheduled, where no one has showed up to work having to be redone. Really enjoy the community and area....the customer service could have improvements.

You submit issues and the response you get from the trades is “not sure what’s happening” or “ it’s the standard” even if the workmanship is poor it’s still the “Standard” Evie

need to improve the quality of the workmanship and vendors used, finishing is so bad, also may need some corrections to the design, From our experience of staying at Pulte home for 20 years, this new one, required lights on at couple of places even during the day, like entry from Garage area and on top floor near laundry room to master bed room area

Our Superintendent Tom was great! Our experience with Pulte Mortgage and Pulte Warranty has caused this to be a poor rating.

Very disappointed with the responsiveness to issues

Poor process in working with new homeowners to assist in the orientation of all the aspects of a new home. We have some early issues and it's difficult to get answers and assistance.

Quality of Workmanship, just average! Responsiveness to issue, poor be ready t wait couple of months to have ur issues fixed!! Celebration day do not be overwhelmed everything looks pretty in ur new home, inspect the house thoroughly every nook and corner!!! For that matter if u have washer/dryer make it a point to run a full cycle, do not believe installs for granted, Granite counter tops inspect every corner run ur fingers....Dont say Dont buy, but pay attention to detail if u want peacefu move in....Good Luck

low quality workmanship. Lots of scratches/scuffs on new walls/cabinets/flooring, etc. We identified issues at our final walk through but things took weeks to get fixed after we moved in. Very slow response. Overall, I would not recommend this builder.

I chose Pulte not only because of the appearance of quality homes, but because it came with high reviews. This is one of my biggest mistakes. Half stars should be an option!