Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15518 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
15518 Reviews in All Areas
Customer Reviews
A bunch of little stuff
- Luis L.
- Verified HomeBuyer
- December 11, 2019
- Hutto, TX
Drive way is cracking after 7 day of move in , most of the issues that we pointed out before the closing never got fix , tile floor is uneven, trim work is really poor , caulking in some areas looks like a 5 years old did it , you can see where on the walls where the paint was touch up , a lots of areas with a rough texture , we had a irrigation leak for almost a month , over spray in windows on the outside , trims in the house not painted right , overall a bunch of little stuff that will take my time out of work so I can be there for the bunch of vendors that will be going in and out my ...
Pulte Homes responded:
We're sorry your experience hasn't lived up to our high standards but we appreciate you bringing it to our attention. If we can assist with moving these issues along, you can always reach out to us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Just another large corporate builder.
- Anonymous
- Verified HomeBuyer
- December 11, 2019
- Buckeye, AZ
You can't have a quality product if you don't hire skilled employee's and sub-contractors. They make excuses but never get it fixed.
Pulte Homes responded:
We are sorry to hear that you aren't completely happy with your new home. If there is anything we can help with, please feel free to email socialcare@pultegroup.com and our team will help get your concerns addressed. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Cheap Materials and Unclean
- Anonymous
- Verified HomeBuyer
- December 11, 2019
- Plainfield, IL
I would never build another home with Pulte. The people are nice and the paperwork processes were modern, but the home itself has the cheapest materials and fixtures, with little to no attention to detail. Uneven floors, lumpy yard, hacked cabinets, 40gal water tank for 4 bed, 3,000+ sq. ft. And after all the months of construction seems as if it was only broom swept.
Pulte Homes responded:
We are so sorry to hear that you are disappointed with the quality of your new home. We would be happy to assist you in getting these issues addressed and would appreciate if you could email socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
A Lot of Promise, But Not Yet Fulfilled
- Kenneth S.
- Verified HomeBuyer
- December 11, 2019
- Santa Fe, NM
We closed on our new home on Halloween, 10/31/19, after doing a walk through a few days prior. Closing on Pulte's schedule has turned out to be a mistake. We were assured that all open items would be addressed expeditiously. Although a few issues have been taken care of, the majority has not. So we are apparently no longer a priority as Pulte constructs new homes around us. Our excitement about moving into a new community in a brand new home has been dampened by Pulte's lack of professionalism and apparent disinterest in making things right. We have learned a valuable lesson should we ...
Pulte Homes responded:
We are disappointed to hear that you don't feel like a priority and are having trouble getting issues addressed. We would be happy to look into this situation and assist in moving things along. In order to do so, please email socialcare@pultegroup.com and a team member will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Bad experience
- Wenbin Z.
- Verified HomeBuyer
- December 10, 2019
- Fremont, CA
When I receive the keys, the walls are cracked. The doors are cracked. The garage doors are wrong.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com so our team can be in touch. ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Overpromised, under delivered
- Daniel M.
- Verified HomeBuyer
- December 07, 2019
- Germantown, MD
I can preface this with "should have gotten everything in writing", but in the moment easier said than done. Our experience started off great with a sales person telling us everything we wanted to hear, immediately after signing to start construction the experience began to degrade. Communication in the beginning was horrendous. All of the meetings we were told would be scheduled(in regards to construction) never were, unless we called endlessly to schedule them. The field managers were great during the build process but the quality of work was sub par. It appears that all of the contracts ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we wish for you to have during your home building journey. We'd really like an opportunity to work with you to correct these issues and make things right. Please email us at socialcare@pultegroup.com so we can be in touch. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Pulte Home Quality Going Down
- Anonymous
- Verified HomeBuyer
- December 06, 2019
- Lake Orion, MI
Our home got delayed due to inclement weather and unfavorable soil conditions for months. Minor items requested in the initial contract were not fulfilled. Those issues were brought up during quality walks. Most items were taken care at the end. The quality of drywall is poor - thin walls and easily dented. The trim along all the home was not cut properly. Every door edge is rough and even injured my child. The field manager's response is that Pulte is interested in making profits - buying a product that is cheaper than providing quality finish. Plumbing soldering was not performed on one of ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Below average quality at an above average price
- Christopher J.
- Verified HomeBuyer
- December 04, 2019
- Winter Springs, FL
We have been in the house for 2 months in a new neighborhood. Between HOA issues, improperly installed irrigation systems, non-working electrical outlets, Bon-working heat pump, counter-top defects and other issues; we have had a contractor at the house every week since we moved in. The USPS couldn’t even get us our mail for over 3 weeks after we moved in, b/c Pulte didn’t get them a key to the mailboxes. Very disappointing to this point.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at socialcare@pultegroup.com so we can assist in getting your concerns addressed. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
The sales persons response time was zero. To get one answer from him took 5 days. Pathetic.
- Sheena L.
- Verified HomeBuyer
- December 04, 2019
- Tomball, TX
He wouldnt response to emails, texts or phone calls.
Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with the local team, but we can help with that! Please send an email to socialcare@pultegroup.com with your address and contact info so we can assist.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Quality of the home
- Anonymous
- Verified HomeBuyer
- November 28, 2019
- Hopkinton, MA
Pulte has not built our home to the expectations that Pulte has in the market. Our basement leaked and we had a contract come and fill it, but it's still unfinished, we moved the end of September and it's almost December but it has not been finished. I am surprised that there are no gutters on the side and the back of the house, Pulte has to do better than what is just expected of them. Overall, with garage door having an issue, crack on walls, poor quality paint every where, I am disappointed in the work and the quality of our home.
Pulte Homes responded:
We are so sorry to hear that you aren't happy with the quality of your new home. We would like to assist in getting your concerns addressed and would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. Thank you for taking the time to write a review. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Pulte Homes - Very difficult to get a hold of someone to fix issues under warranty
- German C.
- Verified HomeBuyer
- November 13, 2019
- San Antonio, TX
Very difficult to get a hold of someone to fix issues under warranty
Pulte Homes responded:
We are sorry that you have had a hard time getting in touch. Please always feel free to email socialcare@pultegroup.com so our team can assist in getting those issues addressed. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Disapointed
- Brian D.
- Verified HomeBuyer
- November 12, 2019
- Menifee, CA
This is my 3rd new house and the craftsmanship is disappointing, cheap materials, poor paint job, doors rub/warped. We have only been here a short time and now we are having appliance issues. The construction workers do not respect that someone is living here now, starting work before 7 am, parking in front of my house so guest can not, blocking my driveway. The supervisor was nice offering help after we moved in but he left with out introducing us to his replacement, abandoned us.
Pulte Homes responded:
We are so sorry to hear that you had a negative experience as well as being unhappy with the quality of your home. We would like the chance to make things right and would appreciate if you could email socialcare@pultegroup.com so a team member can be in touch. Thank you for taking the time to leave a review. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Never Again
- Anonymous
- Verified HomeBuyer
- November 08, 2019
- Fort Mill, SC
This was the first time we had a new house built and will definitely be the last. We had no idea what we were getting into. The day we put our deposit down we were instructed that we had to choose the plan we wanted that day. Next we were instructed to meet with the interior design team to pick out what we wanted inside the house. We were allotted only 3 hours to pick out everything from granite to cabinets , flooring and paint. I wished we were given more time as 3 hours is not near enough time to decide. Then 2 weeks before we closed there were several issues that needed to be corrected ...
Pulte Homes responded:
This is very disappointing to hear but we thank you for taking the time to leave a review and share your experience. If you still have unresolved issues or would like to discuss further, please email socialcare@pultegroup.com and a team member will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Average at Best
- Anonymous
- Verified HomeBuyer
- November 06, 2019
- Saline, MI
Had to ask several times for things to be fixed, appointment were missed and requests were overlooked.
Pulte Homes responded:
We are so sorry to hear that you haven't had a good experience and are happy to help with outstanding concerns. Please feel free to email socialcare@pultegroup.com so we can assist. ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Disappointing
- James S.
- Verified HomeBuyer
- November 04, 2019
- Fort Worth, TX
Low quality, shoddy work in some areas, poor customer service, misinformation, rushed design center appointment that missed significant details, excuses rather than fixes. Very disappointing, should have gone with DRHorton across the street.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Not a quality build
- Brian B.
- Verified HomeBuyer
- October 30, 2019
- BUCKEYE, AZ
Not happy with the quality of our build or the way the house was rushed to closing to meet numbers for builders production.
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your new home. If you want to discuss further or have unresolved concerns, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Lack of attention to detail
- Anonymous
- Verified HomeBuyer
- October 30, 2019
- Schertz, TX
Unfortunately our excitement to move into our new home was quickly replaced with regret. This is the second house we have had built new and this one looks and feels like it was rushed to completion with little to no attention to detail. Our cabinets were not level, the handles were not even close to even, the trim and paint were both very sloppy, the stonework was falling apart (literally stone falling off), there was/is paint and stain on the carpet and tile, the yard wasn’t flattened before the sod was laid, the list goes on. They are currently working with us to get all of these items ...
Pulte Homes responded:
We are so sorry to hear that you had a negative experience and are left with unresolved concerns but sincerely thank you for taking the time to leave a review as it is essential to us in working to better the home building experience. If we can help with anything please feel free to email socialcare@pultegroup.com ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Forgot to set up utilities for our house
- Michael S.
- Verified HomeBuyer
- October 09, 2019
- Aurora, OH
We’ve been in the house for nearly two months and our house still does not have the ability to have internet because Pulte did not coordinate properly with internet companies to make sure our house was serviceable
Pulte Homes responded:
We are so sorry to hear you haven't been able to get internet in your new home. Please email socialcare@pultegroup.com so our team can look into the situation. ^Abby
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 2
Under Built - Over Priced
- Anonymous
- Verified HomeBuyer
- October 09, 2019
- Ann Arbor, MI
Construction was adequate and of an average quality. Common sense items in construction are overlooked and cannot be corrected as NO alterations are allowed. Consistency of construction from one unit to another is missing. Many items are not disclosed or glossed over. Numerous items and options in the model homes bear little resemblance to what is actually built and no answers for the differences are provided. Attention to details, particularly in finish work and cleaning seemed to be lacking.
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your new home build. For unresolved issues or to discuss further, please email socialcare@pultegroup.com so our team can assist. ^Abby
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Not The highest quality,
- Adam M.
- Verified HomeBuyer
- October 02, 2019
- Liberty Hill, TX
From the street it looks amazing, after being in the house for a few months you find all the things not done or half done. - Paint on the outside stone (a lot) from when they painted the trim - Drywall tape coming off, multiple spots - They used broken base when doing the trim. - Bad caulking job everywhere - The dampeners in the attic were not even hooked up to power and are set to off. (WOW) - They used 1/4 round on the base in the main area of the house because they couldn't schedule the trim after the flooring was done, you do this when you screw up. - 3 doors didn't even latch when you ...
Pulte Homes responded:
Hi Adam. Thank you for taking the time to share your experience. We are sorry to hear that you have unresolved concerns. Please email socialcare@pultegroup.com and our team will be in contact. ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Highly disappointed
- Michael G.
- Verified HomeBuyer
- September 26, 2019
- New Hill, NC
Not a happy customer... 1) Two days after negotiating and signing contract, Pulte lowered their base pricing by 10,000 and drastically reduced the pricing of all upgrades. This wiped out any of the concessions we received in negotiation. We could have backed out of the contract, lost our $5,000 deposit, re-signed a new contract with new pricing and still saved thousands. In no way did Pulte make us feel like we were valued at all as customers. We considered walking away. 2) Any concessions Pulte gives to use Pulte Mortgage are almost useless because Pulte Mortgage charges astronomical Loan ...
Pulte Homes responded:
We are so sorry to hear that you have had such a negative experience and that you are disappointed with the home building process. If you would like to discuss these matters further or need assistance getting issues resolved please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Tortella Home Buying Experience
- Joseph T.
- Verified HomeBuyer
- September 25, 2019
- Schertz, TX
Reference the feedback I submitted back in August...very unpleasant experience dealing with the sales team and the lending team.
Pulte Homes responded:
We are sorry to hear that Joseph and will definitely pass this information along. If you want to discuss further or have any other concerns please feel free to email socialcare@pultegroup.com and our team will be happy to assist. ^Abby
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
FL townhome - "sloppy" workmanship and quality control
- Anonymous
- Verified HomeBuyer
- September 25, 2019
- Orlando, FL
Generally very poor finishes and workmanship. A few major faults - for example, one wall was bowed at the bottom and when it was cut open, the drywall was installed over a scrap piece of wood that fell on the floor. A wall in the bathroom that joins the shower stall is not straight. Our range had a fault at closing that made it inoperable and required it to be replaced that took almost two weeks to replace. Lots of minor finish issues - including bottom window frame leaks during heavy rain, tiles not flush in shower stall,
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your home. If you would like to discuss further or have outstanding issues, please email socialcare@pultegroup.com so we can look into them. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Buyers Remorse with Pulte
- Wanda P.
- Verified HomeBuyer
- September 25, 2019
- Fort Mill, SC
Monitor the different building stages of your home. During your walk-through check all appliances to see if they open and work appropriately. Make sure the home is cleaned properly prior to you moving in.
Pulte Homes responded:
Hi Wanda. We are sorry to hear that you are disappointed with your home building experience. We would be more than happy to discuss further or to help you with unresolved issues. To do so please email socialcare@pultegroup.com and a team member will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Unsatisfied Pulte Homeowner
- Anonymous
- Verified HomeBuyer
- September 20, 2019
- Albuquerque, NM
I am not sure if the closing was rushed, but if your home is not ready, I would suggest you do not move in and sign any paperwork! It has been almost two months and we still have people in and out of our home trying to finish everything that was not completed in time or done poorly. I thought Pulte took more pride in making quality homes and now we are finding everything in the home is done a the least cost possible. Not satisfied with Pulte at all!
Pulte Homes responded:
We are so sorry to hear that you aren't happy with your home. If you would like to discuss further or need help getting unresolved issues addressed, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
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