Pulte Homes Reviews

From the outset, Pulte rushed the process. They rushed the closing of the house telling us “we need our numbers” and threatened to charge us more if we fell outside of their perimeters. We were unable to see the home at closing due to being overseas (again they had significantly altered the time frame a couple of weeks before closing). Upon seeing the house for the first time, the house and yard were filthy. A number of things like some of the shelves and the staircase were unfinished. The upgraded tile that we payed for looked as if an amateur had laid it after spending too much time with bottle of bourbon. For the amount that we paid for the home and the upgrades, we were severely disappointed. Would not recommend. ... More

Had so many issues with our home in Creekside Crossing Plainfield Illinois. Our sales experience was pretty lacking and it really relied on us to make the right decisions here which of course led to some gaps at the end (seemed like she never though we would buy, even after we put down our deposit). There were also quite a few options that were available but not on our options sheet which we missed out on (additional windows is an example). Designer was pretty helpful though we didn't run through all the options so we had to keep asking for things we were seeing on the wall and what could be done. Not sure if she didn't want to upsell us or if she was in a rush but in either case we had to be our own advocates here as well (also wasn't perfectly knowledgeable, told us we couldn't have 3 glass shower shelves in the bathroom because the height would be too high but we could have easily had one at 1', 3' and 5' since we have one at 3' and 5' and the tile is 2' long). Construction manager never sent us meeting notes from our pre-construction meeting so that led to a series of miscommunications making it all the way to the end of the build (which were refused to be corrected; ethernet located on the exterior instead of attic). Communication was pretty substandard and for every 4 emails we sent we would get back maybe 1 which wouldn't answer everything either (no regular updates either on progress until much later in the process). Found quite a few errors at our pre-drywall meeting and even more at our celebration which were options we selected and were never installed (humidifier, outlets outside/inside, ethernet port, conduit from attic to basement, etc.). There are also sooo many quality issues we have tickets for corrections for and they are still not completed 2 months after closing (we are even missing some sod in our backyard). Their contractors they recommend who worked on the home (who you have to use to maintain your warranty by the way) either won't respond, refused to do the work or come in double to triple other comparable vendors. Great example was the plumber, refused to work with us and provide an estimate for a water softener, their second recommendation (who would void our warranty) came in 2.5 times more than what a local water softening company came in to do the work for (and they provided me a life time warranty even instead of the 1 year with the plumber they said). Had to fix a siding issue (due to the mistake with the exterior ethernet) and their contractor told me he wouldn't work with me because I didn't speak Spanish. I told the construction managers and they said they would get me someone else but never did (who also would void my warranty...). Very disappointed with the whole process. Also, despite me ranking their surveys poorly and even listing my name/number in them I haven't heard anything from their corporate office. Just an awful experience. ... More

Not a great experience. There are too many issues with builder.

Moved into incomplete home. Closed June 29 and no issues from closing have been resolved

We did not have a great experience in buying this home as from the beginning we had issues with the Field Manager(not mentioning the name as requested).There has been times where we have pointed out many issues and it has been resolved after a lot of emails ( and arguments always happened not thru email but face to face) specially in the yard grading , water accumulation in front of the house in Caul-de -sac where mosquitos are breeding and not safe for the neighborhood(when we approached the customer care they mentioned that accumulation of water is because of Dandi bags .No dandi bag is there atall as all grass has been laid ,still there is water accumulation converted to slime), the AC vent does not cool the master bedroom. Apart from this anytime we bring issues to the Field Manager, instead of handling the situation he tells in front of other contractors working in the site that "we are putting words in the contactors mouth", he is "running out of explanation" etc etc. He talks in a very bad way and also regarding the grading issues in the backyard he said that even if we get it inspected from 3rd party contractor he will do nothing about it . Many of our friends have moved to Pulte because we always had great word but with personal experience we will never recommend it to anyone. We have felt demeaning and absolutely talked down by the field manager in various occasion. ... More

It is my opinion that they are more focused on quantity over quality. The b/s they tell you up front about working with you on your build and they are focused on quality and craftsmanship and will work with you is just that b/s! Once you move in the service department is not quick to get your house fixed in a timely manor. I had a poor build and service experience as most of my neighbors had.

I would never recommend this builder based on quality of work and I would never suggest using their finance group.

There is no consistency in the quality of workmanship in the contractors that are hired in each of the homes built.

Minimal communication from construction manager, felt like a number to Pulte

The patio screen was broken from day 1 and pulte was contacted for it since last 2 months and the issue has not been resolved. Atleast was not expecting this with the brand new home.

Be careful take lots of pictures during construction build.

Have been in house 2 mos., and few warranty issues have been addressed. Warranty Dept. appear to be fearful of meeting warranty requests from buyer. Possible pressure from bosses or Pulte Construction Co.? Responses by warranty Dept.: No response, Bare minimum or obviously poor and therefore unsuccessful solutions to serious issues. Bullying comments by warranty emails & workers to suggest that the owner is responsible to fix issues, which are clearly stated in Pulte Warranty Book. Monitoring & checking work completed is nonexistent. Poor or no communication, scheduling, and follow up. Responses to home owner in form letter rather than communication as to what solutions are offered by Pulte. Lack of or unqualified workers to correct errors in construction. Errors in construction appear to be caused by hurried, unqualified, unmotivated, or unsupervised workers. The home I purchased has either quality construction or sloppy or unqualified workmanship. Is anyone doing the supervising? There is one person in the Warranty Dept. that has been honest and accessible about the items that need to be fixed in the home. Marquis is the only person that has been to view the problems in the home. It has been so frustrating, time consuming, and unproductive that we may need to consider other options of solving the warranty issues. I am unable to quantify the Quality of Construction, because very little has been done rectify my concerns. ... More

Already sent emails on this

Really poor, cheap and low quality both material and workmanship. Very disappointed and regret chooses this neighborhood. All other reviews that I seen on google and etc is true. Moved here not even 2 month concrete at patio is cracked and leak plumbing near garage door. Hopefully this not happen to other people/buyer because we spend a lot of money and we don’t get what we expected. Always lot a good promise at the beginning, but the truth is way different. Good question, It’s brand NEW HOMES guys, why have a lot an issue? Hope someone take this seriously.

The Landings at New Riverside is pretty - it has no golf course to pay for (a plus), and a great color scheme as to the houses. We decided to purchase a Quick Move In option. Prior to closing I did a walk through and we found numerous issues to correct prior to closing (they promised they would correct all of the issues, citing their high quality standards, desire to make things right, etc.); the day of closing (hours prior) I did a final walk through, complete with an embarrassingly large welcome home sign across the garage - nothing, literally, not one single item (such as nails sticking out of the carpet, entire pieces of trim missing from on top of the front door, etc.), had been addressed by Pulte since the prior walk through. But for a must move move-date I would have followed the closing attorney's advice and delayed closing. One hears about Pulte Quality, etc. - it is about equivalent to getting a cold burger and fries at a fast food place during off-hours - sure it is a house, it looks like it could be good at a quick glance, but the quality is sub-par and leaves you regretting spending the money (and feeling a bit sick to your stomach). The follow-up as to the multitude of problems found post-closing is horrible (ex: we had holes still with blue repair tape from before my FIRST walk-through in cabinets) - for example, we set an appointment with the "local" initial 30-day contact for many issues about two-weeks ahead of time so we could get our small child with medical issues out while many contractors were set to come in - only one showed of several "period" (while having a family member spend an entire afternoon waiting, and me taking an entire unpaid day off of work) - the local first-30-day Pulte person handling the appointments would not answer his cell phone the entire day or return voicemails, so now we have all of these problems still. Not even a courtesy call was received, and the one person who did show had a horrible attitude (he showed up well over an hour before the earliest scheduled time (my relative was not over yet) and we had to call to get him back - he admitted he never even looked at the work order with the time prior to showing) and did sub-par work on top of the already low quality Pulte initially performed. I would never recommend the Bluffton area team for anything. The people one speaks with are polite, make promises and commitments, and then absolutely fail to follow through at all (or even answer calls) - and we are only 35 or so days past closing as of this review on a home that cost well in excess of $400,000 dollars - I can only imagine how Pulte quality holds at lower price points. Frankly, I would only buy Pulte at New Riverside (or ANYWHERE) if a) you can delay closing (you are not in a hurry to move) to ensure you have had numerous walk-throughs checking EVERYTHING - ex: our hall-bathroom diverter has already failed - the thing that allows you to switch from a bath to shower (hope you like baths) and b) you may still need to hire a professional inspector (yes, for a BRAND new property). Do not trust them as I did - they will only disappoint. I have always followed a belief of trusting upfront and then hopefully being proven correct - if you are a trusting person, find someone to handle this part for you who will assume Pulte is not going to follow-up after sale. Lesson learned - before money goes into their hands at closing, get EVERYTHING you expect to get taken care of taken care of. Their people, even with appointments scheduled 10-days out, will NOT EVEN SHOW UP for large time blocks (ex: 12-4 p.m. like the cable guy; I am not talking about a late-show by a few minutes or an "I had a sick kid call" that I perfectly understand - just you are sitting around for hours and no one calls, no one answers your calls when the afternoon is almost over, etc. Basic human respect and respect for your time is missing - but the property is pretty so I am sure they will continue to sell well. So quality - poor; trustworthiness - below poor; responsiveness to issues - I am also still waiting on that girl I met when I was 15 on vacation and asked to call if she wanted to go out to give me a call too I suppose(?) - poor humor - this is a joke just as is Pulte's responsiveness. Lucky for me, worst case, I have an affordable handyman that is reliable that can address most of these issues if I cannot get Pulte to show up in the next 10.5 months of warranty time. Oh, and the HVAC - already a call out for service - 3,000 square feet with a unit that is absolutely maxed out and already having problems holding the temperature - I did not want to forget...probably a cost-cutting measure like the rest. Beware - do not buy from them at all if you cannot absolutely get everything corrected that you can find PRIOR to handing them a dime. ... More

The sales person was friendly and prompt but everything else about the purchase process was terrible. Pulte made dozens of mistakes from sending emails to the wrong address (misspelled my email) to communication mistakes so bad you wonder if they were deliberate. Some upgrades we chose were poorly represented and we got things we didn’t like in the upgrade yet Pulte refuses to adjust them. After signing off the final walk through Pulte refuses to make final repairs as noted with blue tape during the walk even a month after we moved in. They also left dirt all over the house. Horrible experience, never this bad with six other builders I have bought from. ... More

Poor build quality: -received a flat tire from driving into my garage for the first time -swept up a cup full of nails and screws in the garage afterwards (Robert has a picture of part of this) -after removing the carpets, tons of screws and nails left under the foam padding -multiple windows are scratched on the outside (worst one has been replaced) -front patio fencing has a huge laceration/scratch in it; still awaiting replacement -multiple areas were patched in the garage but still doesn’t look correct -multiple scratches, dings and cracks in the drywall

if you are going buy a new home..look elsewhere

Move in date changed multiple times including a push to close by end of quarter. Many issues that got corners cut and still dealing with warranty to fix issues construction messed up

Poor communication from the beginning. Poor quality, poor craftsmanship, deceitful. Overall regretting choosing Pulte and we have turned all our friends that were looking at Pulte a different direction.

From the beginning we felt as if we were getting a raw deal. When we came to pick out the lot and house we were on a time crunch and had only two days to make a decision. The sales team was nice and they drove us around to look at lots and the property. We got back to the office where we chose a lot and chose a style of home and chose all the structural choices. We left to the hotel thinking that it was a specific price because they gave us one and then received an email that was $12,000 more than the price given. The sales manager apologized and said that he should have paid attention to his trainee but why do I get screwed out of $12,000 for your lack of responsibility. So then we were told that the lot was more expensive than the other lots but why would you provide a price and then send me a more expensive price sheet? We finally made it to our new house after two months because we were unable to be attend the closing due to the corona virus. Quickly excitement became disappointment which is sad for the amount of money we paid. To start it off we feel like there was a bait and switch situation going on with the sales team. I say this because the first paperwork we signed had a $9,500 credit in the contract but it disappeared on the day of closing. The explanation I received from the sales manager via text (how professional) was "The $9500 credit was taken off the home price. This was already applied". Wow! so you mean to tell me that you gave me a price on paper to get me hooked and then changed up on me? That's not acceptable! Not being able to attend the closing in person we don't know who to turn to? because the people that I have talked to won't point me in the direction of the boss. Then we finally made it to the house and on day one we are having to clean grout, paint, sand over the house. I mean this is almost a half a million dollar house and you give it to us filthy. The windows don't stay up, the sliding doors don't close and someone put carpet in the garbage disposal along with tile grout, staples and rubber. I am extremely disappointed with the experience that we have received from Pulte. We have even considered seeking out legal counsel on the contract situation because first being misled about the price of the house where it cost me $12,000 more than quoted then $9500 credit disappearing at the closing. If I had to do it all over again I would not go through Pulte!!! Extremely disappointed! ... More

Terrible communication from start to end, terrible quality and overpriced! I made a costly mistake!

Numerous lies from sales person. Pulte mortgage tried to take our money saying we Had to buy mortgage points Common areas look horrible and neighborhood pool that was promised to be complete spring of 2020still not built or even started. All the retention ponds holding water so mosquitos are horrible. Can’t play outside with little one at all. Still waiting to get an issue with hood vent in kitchen resolved after pointing out 4 months ago before closing. Do not build with Pulte.

Multiple issues already in first 6 weeks, including plumbing, electrical, garage door, exterior. Poor quality with painting, molding and carpet. Carpet is terrible. Our kids get scratched from tack strips sticking out.

Would probably not buy with Pulte again. House was rushed to meet their deadline. Warranty having to repair things that were already repaired prior to close. Very unhappy about this.