Pulte Homes Reviews

The commercial sales work is excellent but when you are already inside the constumer care response and the administration consortium service is non-existent. a real shame and absolute lack of social responsibility to be a development company for families

It is astonishing that after paying over $1,000,000.00 for a home, the amount of issues present at closing and their refusal to fix those issues presents itself. They consistently try to NOT FIX anything or give excuses as to the existence of those problems. They spend more time trying to explain away problems that are fairly easy to fix.

Bad architecture overall, bad location choices hvac and heater in base ment, fridge location in kitchen etc., just to save their construction money, they realize limited lots to create artifical demand and increase price, very limted designer choice and its a lot if every chnage. Make scene every time you request for small changes, after closing, if we find any issues they mention it either too small or does not seems to be issue, we will fix when we have 9 months walk through. Substandard grass which require too much maintenance and bad garden plant choices. Overall not satisfied

I will never buy another Pulte home. From the start of the build to the end we had numerous issues. Only after moving do you truly discover how bad they built this house.

Build quality was sub par , paid excessive money and response on issues much worse . Driveway and pathway and lawn is taking more than 3 months or even for some neighbors 6 months to compete . While new home buyers now are getting everything on time .

What a joke. This entire process has been 1 fight after another. The construction manager was useless. Any time I had questions or concerns I was dismissed or ignored. Escalating issues did nothing as management did not care, want to understand or acknowledge what I had to say. Pulte quality has gone down hill and they are trading off a reputation.

I was really hoping that the home buying process will be good and easy with Pulte group. But I was wrong. Right from first step, I had very bad experiences with Pulte group. They would never stand on their own words. They always change the words accordingly to their situation. All the construction materials used were not even upto the standards they are charging. The output doesn't even come closer to what they are charging for. Warranty department is another bad one. I am not sure if it is here or everywhere, but it's literay bad. Construction manager says that anything they might miss would be covered in the home warranty and home warranty guy says that's home owner responsibility to look at everything on walk through day. I would never go with Pulte again or recommend anyone to go with Pulte group. ... More

Andrew- Sales- absolutely worthless. Dishonest and untrustworthy. If you can find someone else to deal with, do it. He lied to make the sale. Craftsmanship is an absolute joke. The list of items that were fixed preclose was huge, but since I’ve closed 2 things have been addressed. My cabinets- level 4- look like trash. I was told they’d fix them at the cabinet punch on 5/19- 2 cabinets were fixed, the rest are still damaged. Dishwasher was installed wrong (they had to reinstall because my floors had to be replaced due to being laid wrong). I guess not being able to put my dishes away a month after close isn’t such a big deal since I can wash them anyways… The carpet was installed so poorly there were gaps where it wasn’t stretched right- to “fix” it they glued chunks of carpet fibers together and shoved them in the gaps- so you can probably guess what happened when I vacuumed the first time. Back door has gauges in it. Spray paint on slider window from where they painters over the scratches and damage instead of replacing the faulty door. Pavers are stained from where they repainted the ceiling in screen room and spilt paint. Looks like oil all over the place. Plugs and outlets are off center and crooked. The list of things that are wrong is so long it comical at this point. The warrenty process is an absolute joke. I took a half day off work so they could fix my front door that had gaps so large that daylight shined through- they never showed up. They did call at 5:30 to let me know that they weren’t coming and asked that I leave work early or take another half day so they could try to fix it the next day. All of those things are absolutely ridiculous. Don’t both calling to try to get help from the warranty or builder or even submit tickets, they don’t actually show up. Once Pulte has your $50K- $150K deposit, the service stops because they know you can’t do anything to get out of buying their poorly build homes. I’m guessing this won’t get posted, and no one will contact me regarding any of this. Because that is the MO of this company. I’m legitimately just submitting it for further documentation of the failure to uphold their end of the contract by fixing warranty issues in a timely manner. ... More

Overall I would avoid building with pulte. The quality of the home is poor. We have walls with giant waves in them due to poor craftsmanship. The cabinets feel cheap and are falling apart already and we upgraded them. The stair treads look rushed and show gaps and look bad. The trim work is terrible. The painters left paint splattered everywhere inside and out. They painted over nails sticking out of the trim. The tiling has multiple cracks already in the grout and a few chips they tried hiding in the tiles. The ac was not installed correctly. This is a common trend with the neighbors as well. The electrical is terrible, if you plug a coffee machine or anything into an outlet it causes the can lights to flicker. This house was not cheap and seeing the quality of work really makes you feel sick. When it comes to the communication or lack there of don’t expect a clear answer from anyone at pulte. We had sales reps lye to use about landscaping and things that could be done. Our contractor seemed to know nothing about the house or the layout. They lied multiple times about things being installed and never got installed. They blamed most of the problems on the trade companies used but the blame is on pulte for hiring such lousy companies. The claim center is extremely hard to get ahold of someone to fix the issues after the fact and when they do they send people in to bandaid the problems. If you want an overpriced lemon or a home pulte is the way to go. I wish someone left a review like this before building. RUN RUN RUN. ... More

We had issues with the house since we moved still waiting for grass to be fix for the 3rd time and no sense of urgency!

Very bad finishing work, very irresponsible customer service managers when it comes to getting issues fixed, you call them, they give you the run around, and never get back to you. They make appointment with contractors to get issues fixed, you sit at home waiting and 95% of the time, contractors don’t show up. They managed to turn our dream house into a nightmare with they lack of respect and responsiveness to the house issues, you pretty much have to chase them, and almost beg to fix issues at the house that you paid a lot of money for, like they doing you a favor. I’ve been waiting two months to use a summer kitchen that I paid $18.000,00 for, and still can’t because, the work on it is not complete, not counting the many others finishing issues and I’ve been begging them to have the contractor come and finish, and nothing! I am pretty much giving up on them , and I’m going to have to use legal means to force them to honor the house warranty. I had issues with pulte from day one , beginning with the sales manager, that after the sale was secured, never answered or returned my phone calls and text messages. This was a sign , that I was about to get frustrated throughout the whole buying process, and so I was and still am .The only one that tried to help me in whatever he could, was the foreman named Dominic Romano, other then him, everybody else just give you the run around, and believe me, make you mad. Very bad house buying experience I’ve been having with pulte, not happy at all and I’ll never do business with them again in the future. If you don’t believe me, buy a house with them and find it out for your self . Absolutely not recommended! ... More

Absolutely Substandard appliances given, since one month issues are not being addressed. Only a blame game, fire alarm is not functioning well and beeps daily full day and night. Appliances provided are substandard and not working, Pulte executives say they can’t do anything. Children have final exams and we are living in a devastated state with Pulte homes

Terrible experience from start to finish. Don’t communicate, aren’t honest, and don’t really care about the customer. Bottom line focused and any cost. Would love to talk to someone about all this but they actually want to hear.

They distract you from the big issues before closing. Then once you close everything has to go through warranty. Don’t close without a professional at your side

The worst build process I’ve ever been through in my life. Too many issues to type but all it takes is one look through my history. Since I’ve been in the home (2 months), I’ve already had a ceiling leak in my master bath, electrical problems (outlets not working in all bathrooms, window still not fixed that was on closing detail, landscaping not completed. I would not and will not recommend Pulte, not even to my worst enemy.

All areas of the home are having issues. Knowingly installing recalled electrical panels and refusing to replace them tells the ethical issue. Doors and windows do not match and close properly. The hardware installed is not aligned and is crooked. Tiles have grout and glues that weren't cleaned properly now it is too late to clean. I do not recommend anyone paying round million dollars for the home they are building. Please vet other builders before choosing Pulti.

Product not delivered as promised, material used very bad quality for high price paid, this makes me think buying an old charmed home and do updates my self

Facing issues on many areas. First of all the build quality is very poor and finishing is not good at all. I will explain this in detail. The issues which I have stated at walk through wasn't cleared when they handed over the keys. The main front door was tight and they replaced it but I had to wait more than a week to get that fixed. Still I'm having issues with the door. Also the storage door at downstairs and the sliding door of closet got broken after first use. Light fixtures are not properly aligned in many areas. 2 stations on sprinkler system is not working. Everyday Im seeing new issues. Overall I'm not completely satisfied with the purchase and will recommend to ... More

Karla never responds to messages. Home was not completed on closing. To the day still unfinished items not taken care off. Terrible customer service and built

Waited over a year for a home promised to be delivered in 6 to 8 months, only to be subjected to the sub-standard materials, sub-standard workmanship, overlooked construction discrepancies by the construction managers, paid upgrades that were never installed, lack of care or concern during the warranty period with NO follow-up to inquiries. We were also provided a poor turn-over of the home; not provided with any administrative access to our touch panels, nor the garage door keypad (which should not have been installed). We were also never provided any drawings of our home. With every newly constructed home that we have owned, in the state of Florida, the builder provided us a set of detailed drawings of the home, in case we need to update or modify our home at our leisure. This is an inevitable reality for disabled military Veterans, of a combined 48 years of honorable service to our country. Even with this request we received opposition from Pulte Homes and are forced to divulge private HIPPA protected medical information to receive drawings, to honor this request? As we stated previously, we will NEVER recommend, nor endorse the Pulte brand. ... More

Not even the sales team is nice. They are not knowledgeable at all, rude people. House bad, frames bad, plumbing bad issues since the first day

I can't stress enough, do not buy from pulte!! Even if you have given them a deposit, let them keep it and run!!! You can never say I didn't warn you! All the bad reviews are 100 percent true!

Found multiple major issues after moving in, regret the purchase now. They haste the closing and later found two big holes in the wall behind the kitchen cabinets leading to rodents. Having issues with AC unit.

Lack of response to poor workmanship!

We were forced to close before the property had all the final touches competed and it has been a mess trying to get the builder to hold their contractors accountable for the terrible work. The house still has not been completed.