Pulte Homes Reviews

Awful customer service and bullying tactics to get to the closing table out of the blue which resulted in having to cancel a missionary trip at the last moment. The closing was then moved the day of the walk thru and cost me over 10k due to loss of trip. Not only apology was offered and in fact the bullying and threats up thru the inside legal council continued up until the evening before the eventual closing. The lack of leadership by anyone at Pulte is not only disappointing and the entire Pulte organization should be embarrassed how I was treated through this process.

Beware and make sure that you are paying attention to all details from the time of signing to the day of closing. Do not let them talk to you into their overpriced options.

This is the fifth new home we have purchased in our lifetimes. This has been, and continues to be, the worst customer experience. Pulte appears to have made bottom line decisions which have severely impacted the quality of their home build and the outcome of the customer experience. They do not provide an adequate number of construction supervisors for the number of homes they are building. This is why we will not recommend Pulte to family or friends.

This process was a total Nightmare many sleepless nights shedding of tears very stressful. As a 1st time home buyer this was suppose to be an exciting experience mine was the total opposite. I totally understood that a Pandemic was/is going on and materials was hard to get and slow to get but the ideal of taking the few options that I had away. I mean the price you're paying for the home you would think you as a buyer can have a little more say so. I have so many issues I have encountered with this home buying process it's not even funny. I was so close to backing out at the last minute. I chose brick color for my home unfortunately they weren't able to get them so I get a text with a picture of some red bricks they told me they were using nothing close to the color I originally picked out. What a bummer that was. I didn't get no option on another choice it was take it or nothing until I put up a fuss about it. Those bricks they picked out looked to be obsolete why would I wanna drive up to a home with those color bricks like really. Then I paid for an upgrade to stainless appliances to find out the put stainless steel silver microwave and dishwasher but the range was black stainless steel which didn't sit right with me. I asked the building manager about it she informed me that the model number on ny contract , the range & the website was all the same after doing my own research it was not correct then wen it was brought to her attention I was informed by her that it wasn't available for them to purchase. I asked her if they wouldn't have found me the correct range to match the dishwasher and microwave was they able to change it out to where all three appliances match I was informed no. I had to keep that. The fact that they just put it in was unacceptable again another option was taken away you get that are nothing. Then I did a walk thru about 2wks b4 closing and some issuse was pointed out that needed to be fixed. Then another walk a week b4 closing the list was even longer than b4. As the building manager if you have people/ contractors working for you and what they do reflects you the right thing to do is making sure you're staying on them to make sure things are getting done and done correctly and professionally. These people just had everything a mess paint left on things it was a lot of little stuff they could've done better. Then everything that was not corrected it was blamed on the Pandemic like what do the Pandemic had to do with getting the place cleaned up ready to move in. I could go on and on about this whole stressful experience but I'm just gonna stop here cause as I sit and type this just getting me mad and upset about all I went thru with this process. Just know I was not happy with it at all it was a total nightmare and it has left me with a whole lot of bad vibes from all I had to endure. ... More

Pulte has total disconnected from different departments, bad sales team(one I got), amazing construction manager, worst sub contractors, bad quality, failed. My house was closed almost 3 ago, with a condition of getting some stuff done after the closing, its close to 3 months my house is still filled with blue-green tapes for paint and drywall issues, my bathroom is still not completed, I have air drifts from all around the house, my 50% of cabinets are not functional, leaking faucets, lights don't work in the guest bedrooms, etc etc, etc. My recommendation to another buyer is to make sure you record the discussion with the seller agent, DO NOT CLOSE The house if its done, if you be nice, they will take advantage, you will be tired of chasing them. ... More

The attention to detail and workmanship left a lot to be desired for the price. I also have to constantly hound our field manager to get things fixed. And almost 2 months later I still have items from the pre-closing walkthrough that weren’t completed. They flooded the house while testing the water a few days before closing. If I could do it over again I probably wouldn’t buy with Pulte.

Sales does not disclose issues with the apartment complex adjacent to Martins landing. Our HOA fees pay for a doggy park for Edgewood apartments, dogs from Edgewood urinate and defacate on our common areas damaging the sod and bushes. Apt renters do not pick up after their dogs in our common areas and harass Martins Landing owners. Dartmouth Group refuses to enforce the Condominium rules and regulation, they ignore e-mails sent by unit owners of violations. The whirlpool appliances included with your purchase are of poor quality and have lots of issues . Wait period for fixes up to 3 weeks. Many frustrated new unit owners. . ... More

Make sure that everything is down be before you sign your closing

The build process was less than ideal. We were delayed 6 months from our original completion date. I feel that the sales consultant and field manager promised a timeline they knew they wouldn’t complete. The FM - Seth Nisall - was very combative, which resulted in a blow up in the sales office. He was immediately removed from our build, and Brett became our new FM. Brett was the only positive Pulte attribute. He was empathetic and provided timely updates (and realistic updates even when we didn’t like the news - but it made us respect him for being honest). Your window vendor is poor. We have issues with multiple windows not being installed correctly. They also did no clean up to the windows - they were filthy, painting and caulking not done after the window was installed. From my seat, no one is managing the trades. Multiple Pulte people have told us that supplies arrive, and they go to whatever house the trades wants to put them in - not who has been waiting longer. I’m sure it’s more planned out than it looks, but it looks very disorganized as an outsider looking in. Now that we are moved in, we have a long punch list with no ETAs for completion. We’ve been specific that we need the trades to schedule repairs ahead of time and not randomly show up (as I work from home). So far, we’ve had two trades come unannounced. ... More

The complete home buying process was horrible, a train wreck, by far the worst of any new build house I have purchased. It took 16 months from the time we signed our contract until closing with over 10 months being the build. The drawings for the house didn’t align with our options in our contract and then the house wasn’t even built to the drawings causing massive delays due to rework including redoing basement concrete to add plumbing that was never installed for the entire house and redoing framing in the basement and first floor. The house being built incorrectly wasn’t even caught by our field managers, I had to tell them that the house was being built to an incorrect floor plan. Then there were months of delays where no work happened, months of terrible or no communication followed by more issues with permitting linked back to the incorrect drawings which we weren’t made aware of until the house had been stalled for weeks with no status update. Our very first closing date given to us at the start was 7/22 and it ended up being 12/10, even though the confirmed date given to us 30 days out was 12/8, all due to the Pulte screw-ups, and we didn’t even know it was closing on 12/10 until 12/9. Our field manager could never answer a single question we asked and he never knew when a certain job was going to happen. We would ask him on Friday when something was going to happen, like paving the driveway, and he would say he didn’t know or that it would be sometime in the next couple weeks, and then we would go to the house Saturday to find the work had been completed. The guy had no clue how to do his job at every front from knowledge on building to communication. Work was still being done on our house after we closed and got the keys! It’s utterly insane that Pulte has no process to design and build a house, nor an actual schedule with real milestones for building a house. And finally, after we closed the house was left with trash all over the front and backyards, a port-o-potty and dumpster out front for several days, trash on the roof and interior fit and finish work incomplete. ... More

Many finishes look hastily installed. In 6 weeks since ownership only a few issues have been resolved and we keep finding more problems.

Just about everything in this home was never done correctly the first time. Not to mention I’ve been in my home two months and warranty repairs need to be done. Also, it’s mind boggling that they don’t have a sense of quality control to ensure things are done correctly the first time or in a timely manner. Excuse after excuse has left me in an incomplete home for two months and warranty repairs for leaks and tnings falling apart!

On each stage it was bad experience with Pulte starting from Sales Team, Pulte Design Center and Construction quality and standard. Worst part is big brand Pulte can construct Sleight walls.

This was a horrible experience. I chose Pulte due to the longevity of house building experience. My experience made me felt this was working with company just starting off . I will say my loan consultant were great. My construction manager(Kelly) answer every call and email. After the move the customer service contact (Meghan )made sure all needed repairs were done.. the sales person in the front office (Robin) was very unresponsive to my concerns and questions . Only until my brick was cancel and I had to pick a new brick which was another nightmare. The was my 2nd home and it was the worst especially since I was going with an experienced builder. So many methods need to change down to customer picking their options. Customers need more than 1 hour picking options for an entire house. Horrible.. please make changes . I would have cancel if house prices weren’t going up crazy everyday ! ... More

A terrible experience. More than a month has elapsed since closing and there is no internet service to the unit we purchased. We were sold a "smart house" but there is no access to internet. Very frustrating and totally inexcusable. Someone has dropped the ball.

Our construction manager Mike wasn’t very communicative throughout the process on giving us updates to the build. We drove by the lot daily to check up on progress ourselves. Many items on our final walk through were left unfinished, there’s a stain on the new carpet in one of the bedrooms that has been there since before closing. Our windows don’t latch properly and I still have not heard back from Mike when the tradesmen is scheduled to come by. This is a safety issue, overall not very satisfied with the customer service. I’ve heard from other homeowners in the community that they had a 30 day walk through. We’re past 30 days and we haven’t received any correspondence regarding said walk through. All I really want is a finished home that’s on par with the model homes standard ... More

Second house with Pulte. Totally different experience this time. We knew there would be delays due to worker shortage and supplies. Our house did get delayed and we were ok with with. There is a total lack of communication on everything. We closed with our house not being complete. We have a work order to finish the house. It has been 8 weeks and we have had a couple things done. But now Pulte has stopped with completing our house.

Would not build with Pulte again. Many of the subcontractors did poor quality work and much of it had to be done redone several times. Significant issues remain 30 days after closing.

I was expecting luxury house as they advertised or at least similar to the model that they showed us the final finishing product is so bad - the design and features are great!

NOT HAPPY WITH THE MASTER BATHROOM

We were very happy that we purchased a new home and Pulte builders were seen decent. But sorry to say other than the Sales team and the field manager none from above them seem to care about anything. I see both of them trying to do everything possible to get things done but Pulte quality and the contractors that they use are very bad. It has been one month since we moved in to the new house and we already feel we should not have got an house from them. Pulte builders in the Trailside community in Indiana have so bad contractors that a lot of visible features are made in very bad quality. to start with the Bathroom tiles are not fixed properly but is all with ups and downs, the grouts would need to be sealed as they cannot spend another $30 to get that done. The countertops have to be sealed too again a $20 bottle. The quality of Paint used is so bad that if you walk and your hand brushes the wall the pants will start decoloring. The worst is the lighting company that they have selected. The Indiana lighting company in greenwood. The light fixtures are all custom made and so if you want to replace a single bulb you will have to go trough then only as none of the stores like Lowes, Home depot carry these are these are not standard. If you call Indiana Lighting the cost of one LED Bulb is about $40+ and these cannot be changed for 5000K brightness or in different colors or even can you have these dimmable. I sent an email to the management team and they did not even care to acknowledge. Seems to be more of a NON CUSTOMER friendly company whose goal is just to build something and have the home owners suffer. I would not recommend Pulte Builders to anyone. ... More

Emotionally draining and Traumatic experience, we have to pay money and then beg for it to completed soon by given dates. Lot of issues after move in ,you can never get hold of customer service on phone . Requests to fix issues ETA of 4-5 months. Do not take keys until all things are taken care .

I wouldn’t recommend Pulte to my worst enemy. The seller I worked with kept on forgetting things to busy trying to rush the deal. I brought 2 others when with me when I selected the home and upgrades. I requested irrigation systems to be installed. The seller failed to include that. I found out 2 weeks before I close and they did not approve the add on later. The builder manager told him it can be installed. Now I am shopping around for an irrigation system. Most home builders in TX already include irrigation without being requested. On top of that my grass is dying since it wasn’t being water for multiple days during the summer. I was given the house with dead grass and a dead tree. I now have to replace the tree since it’s dead. The home is nice mirror issues. My sidewalk is not done right. It’s not smooth and it’s bumpy. This has been stressful. I need to replace the dead grass that they are not owning up to and find someone to install and irrigation system. After I lived in the home for a month I was given a case manager to work with regarding any issues. I called, left a voice message and send a text in 9/24/21 and 10/8/21. As I type this review it is 10/23/21 and still no response. This was my first home building and it was not a great experience. Whoever is reading this be careful with Pulte if you choose to have them built your home. ... More

Pulte is a cookie cutter homebuilder. Please do not expect to make any changes, even with a change order. Three days after I put my contract in, I wanted to put in a change order for a screened in lanai. I was told I couldn't, because the order had already been submitted to the county. I am still without screening for my lanai (the housing industry is booming in Florida, it is difficult to schedule the work or get a response). My experience was and still is very stressful (ongoing issues). I am still trying to get items up to par. They push closing because they are schedule driven. With this, quality is diminished or lost. My home closed with three major items that should have been fixed/repaired before closing: an air conditioner that didn't cool, a very crooked oven hood, and damaged kitchen granite (two of these items I didn't know about until after closing). Additionally, I'm trying to have some electrical outlets installed in my home. I must go through the company that did the work or the warranty will be voided should something happen; however, the electrical company has not/will not return calls (I've called three times) after promises of a return call from an estimator. I am extremely disappointed with my experience with Pulte. What should have been a joyful experience turned into a depressing and negative experience. ... More

I see many issues after my closing date and I discover new ones everyday. You need yo make sure that your craftsmanship is high quality. Unfortunately, that is not the case. I have the switch of disposer in my cabinet. But why? I have unpainted portion of a wall. I had a door that was impossible to lock now I can lock it but door has a bad alignment now. Please make sure you pay particular attention to details.