Pulte Homes Reviews

Buyer BEWARE! My advice is DO NOT purchase a home built by Pulte. We recently did and regret our choice. Qualified carpenters do not do the construction on interior or exterior. Our home should be totally redone. Interior trim not sanded prior to paint, particle board used as trim rather than wood. Exterior siding applied over damaged frame, attic trusses not installed properly, just for starters

After the closing of this house, problems started to appear. Doorbells, internet cables, air conditioners, and other minor problems were resolved, but they did not keep their promise until today. AC still has problem. I don't know when they will come to check and resolve it.

Please learn from us and also our entire street and avoid Pulte at all costs. Not only is there sheer incompetence at all levels, but extreme rudeness and screaming from the area construction manager is an absolute no-go. For the rest of the team, the ball was dropped every single step of the way. We are not only talking about delays (because many of them are out of their hands), but simply overpromising and not delivering. They couldn’t keep up with any list or email. Made mistakes with contracts and every single step of the construction process. Construction quality is sub-par and 3 months into closing they have yet to address all concerns. They made a horrible mistake in our living room when they had forgotten to put a floor outlet in. This was sheer negligence from management who didn’t oversee any of the work (we have proof). The entire newly constructed house and brand new flooring, walls, and cabinets were covered in concrete dust downstairs and upstairs. There are numerous other items to be voiced here. Have a look yourself and talk to any neighbor at Winslow at Brookstone and you will find that this experience is not isolated, shared, and felt. I am seriously surprised Pulte hasn’t had a class action lawsuit yet, I could certainly see one coming their way with how horrible their customer service and quality of work is. Avoid at all costs. ... More

The list of issues is extremely long. I will save everyone the time and just say, I will never build another home with Pulte.

Unresolved issues remain even now

I don’t trust any of the workmanship of this home. By the time I correct all the unacceptable finishes and workmanship, I’ll have spent $700k. I could have built a better custom home! My old Denver, 1925 bungalow, was quality construction. This is NOT!

We are 3 months post closing on our new construction home and have multiple outstanding issues that are yet to be corrected. If you like empty promises and poor workmanship Pulte can help you there. This is the 3rd new home that my wife and I have built and has been by far the worst experience we have had.

Don’t buy Pulte!!! Don’t buy Pulte!!!

Multiple changes that were forced. Terrible experience with builder title company. No follow up or communication post closing. Sub par build quality.....

The sales manager was horrible and rude. The craftsmanship was atrocious

The paint its really trash there’s stain and hole everywhere and also the appliance didn’t work either and its really hard to pls them

You guys just rush to sell and closing date Thanks for ms to learn good lesseon Dont buy anything from pulte It is dirty and dont care after closing Thanks It is my first and my last pulte related owns

Our Closing Date changed Day by Day! Never had Final Walk through before we signed! Asked Christian He changed the subject Now Our House is a Mess Inside and Out! The Appliances Pulte made us order are Cheaper than what We paid for! And we're told by Christian quote "Your Lucky You Got Appliances at All!" Still Waiting for those! Were suppose to receive by October 26th sent a text to Christian, haven't heard a word! Even the hood over the cooktop isn't installed right Falling off in the front! Paid for a Higher toilet Did Not get that! Have 2 dents in the kitchen sink! Someone came a couple weeks ago to fix drywall What a joke! 3 areas so far Not completed. Didn't have trim paint, didn't take switch plates off plastered to wall! Need to Fix Again! Need a whole crew who Know and Care about what their job is to have Fixed Correctly! Between the Ceilings,Walls Trim, Doors and Floor will probably take at least a week! Haven't heard a word to seewhat was Done and still needs to be Done! There are Many Neighbors Also Not Happy and are discussing going to the Media and Plain Dealer and News Herald as a Group to Spread the Word How their Customers are being treated after Pulte Gets Their Money! Especially the Quality of Work and Now the Mess it's going to cause when repaired! Should also be responsible for Deep Clean when everything finally gets repaired! Also, our fireplace goes off went to Model and Vanessa gave me a card with the customer care number! Have left 2 messages! Shows how they Care! Still waiting for a call back! Can't hang pictures or curtains because of the Mess created by the dust and sanding to repair the ceilings and walls which should have been corrected before we moved in! ... More

Inappropriate content because it's the truth this overall experience with our new Pulte house being built sucked if that's inappropriate content and take it as you will like I said you got your money that's why we won't expect a email in responseWhy don't you blame it on Covid like everybody else that's what everybody seems like they're doing with the crap that happened with this pulte house

Pulte doesn't care about the quality of their product.

I had great expectations for Pulte when I signed the purchase agreement. The property is in an affluent neighborhood and I paid premium dollars for it. My experience leading up to signing the purchase agreement was great. Their mortgage team was also great. This wasn't my first new construction. My last was several years ago with a builder in a similar area. My overall experience back then was way better than my current experience with Pulte. The construction was poorly supervised and had problems ranging from poor interior finishings to structural problems. These issues were uncovered by my independent inspector. I understand home buyers typically close with a few minor weather items, I closed with more than a few of them trusting Pulte to address them swiftly. The customer experience of getting them to fix these issues couldn't be worst. They wouldn't pick up or return my calls after the initial reporting. I felt like I didn't get the value for my money. ... More

Hi, I bought a model house and the day of the walk in the refrigerator was broken and asked for a replacement. Since I am in the final phase of loan process they said I have to take care of it. I did took care of it calling whirl pool customer service and they said they would send me a replacement model with a better model since they don't have this model. I was asked to provide receipt for this one. I requested builder to provide the same and they refused to provide it since it charged more than what the original price was (3800$) the original price was $2400. I had to pay extra money from my pocket to go for the new one. I was given the house the most dirty way. I asked for deep clean since this isa model house and plenty of foot traffic. They denied it and said since it is model house we have to take dust along with the house. I have never imagined Pulte would be so rude and harsh for the customers. Currently there is a demand for homes and they wanted to capitalize on it irrespective of the customer satisfaction. There is no clear understanding of who should take care of things that are not perfect in the house after buying. I am writing this with so much regret of buying a house from Pulte. If I had a chance to go back and change my decision, I would definitely do it. ... More

Terrible experience, total nightmare, many many issues..

There were continued delays and at closing the house was not complete. As Pulte was trying to meet quarter end they said they would address the open items after close, but after close completely silent. This is the third house that I’ve built and by far the worst.

A lot of complaints on minor issues. Water damage and intrusion starting the first night we spent at the house. Sewer flooding the third day we spent at the house. Clogged main pipe that communicates the house to the outside. Downstairs floor inundated with sewer water. 3 days of Servpro, and Servpro machines in the house. Drywall demolition in almost 80% of the downstairs part of the house. Tile floor very unleveled also a considerable part to be demolished and replaced. Slow response, long wait for materials. Really a bad experience with Pulte Homes. Low quality product, house.

I would want them to stop by my house and see the “finished” house and not the model before they decide to work with Pulte. I would also want them to know the quality is really bad and the experience is just mind blowing.

Communication has not done properly

Right now, I am dealing with the Customer Care Manager, and she is the first person in Pulte since the construction of the house that has been so helpful, collaborative, and most importantly, my wife and I feel respect and comprehension from her. Except for the sales consultant initially, I never felt this way with any other person I interacted with in Pulte, especially the construction team (4 different construction managers). Everyone started to be friendly, but then they treated you like five years old and, more importanthy, they lied to you and then it becomes a battlefield because you need to prove them wrong. During the countruction, I had so many issues that I cannot list all, but I will provide a sample in four key areas: compliance with regulations, health and safety, Pulte’s building standards, and customer service. Non-compliance with the rule of law, such as when I asked for the permit to build the retaining wall behind my lot, they made fun of me because I was asking for that, and I didn’t know what I was asking for. Then when I contacted the City, the inspector told me that I was right and issued a stop-work order because of that. This subdivision where we build our house, Hamilton Springs, has three stop-work orders already. Health and safety issues like when they covered the mold with fresh paint in the basement; I could not believe when I saw this, and I had the pictures when the contractors were doing that. They remove the drywall after I show the pictures. Be aware of how Pulte “remediates mold.” Building standards, I know that none of my vents had flashing as I had the pictures before the siding. Once again, nothing was done because “I don’t know what I am talking about, and that is a Pulte standard” I had the pictures, and I know there was no flashing before they put the siding. Customer service is the small stuff that will show excellent customer service, but they are unwilling to help you. I had comments from the construction team like this “we cannot do anything with that drawer in the cabinet because these are mass production cabinets.” When the customer care manager saw the drawer, she sent one person, and the drawer was adjusted in less than 5 minutes. Once again, I had a long list of issues during the construction, and the ones mentioned above are just some examples. I feel exhausted, and this process took a toll on me. I am not a person that is looking for issues to report or complain about, but I am doing that with Pulte, as I always have doubts if they are doing the right thing and not cutting corners. Recently, there was site degradation of the lots because they were not using barriers, and when it rained, all the mud was going to the storm sewer. I reached the local authorities as Pulte was not doing anything, and guess what? I was right, and they issued a fine with a notice of violation and another stop-work order. Pulte plans to start another subdivision in Louisville closer to us, Fordham Park, and hopefully, things will be different. I know that my review will not make any difference, and all those houses will sell quickly. You get excited when you see the model and the floor plans. You will notice things in the model home that they didn’t offer you as an upgrade, such as buring the drainage pipe from the downspout; they have that in the model home, and looks great with no water around, but that is not going to be your house, My advice to anyone building a house with Pulte, you must be on top of them, do your research as they will try to cut corners, and do an inspection before the drywall and another one before closing. If I didn’t do all that, I would be having serious issues now. I was able to catch a few things early in the process. I wish you all the best with your “Pulte experience”. At least it gets better when you are with the customer care team. ... More

Please complete the pending items, closed house by pushing and arm twisting the buyer

Complete lack of craftsmanship and communication. Pulte will not fix any issues (and there are a lot) until you email them every day for months, and even then the process to fix issues is exhausting.