Pulte Homes Reviews

Service during the search and sale was typical; so, no need to review Pulte home buying. What really matters is service after the sale and what a one-year warranty really means. Like Gen Z says, "Pictures or it didn't happen!" Since uploads are not allowed on this site, I direct you to Google reviews wherein pictures are posted. (You're welcome!) Cabinets in both bathrooms must have been damaged during install, but instead of REPLACING them, notice the pictures where the patchwork is blatantly obvious, giving the cabinets a "previously used" look. what an aesthetic for a "new build" home. Trim around bathroom where the surround meets the basin is already separating - can't wait to see the bathroom turn into a science lab for mold/mildew. The shower faucet spins around as if attached to nothing - which also means it is not properly sealed (providing yet another science lab location to study the growth rate of mold/mildew). Ring doorbell was installed prior to move-in but was not connected to the existing chime box properly. When the ring doorbell was rung, the person on the porch could hear it, but no one inside could. And the existing chime box buzzed incessantly for days before it smoked out the house with a melting plastic smell. And the Ring doorbell STILL does NOT ring inside the house. Had to program the Alexa device to announce when someone is at the door. Wait, there's more.... Brand new microwave that was installed had a warped keypad and the door must have separation between the two glasses because there is a bubble-looking spot that cannot be cleaned or deflated from either the exterior or the interior. (The sales rep who helped with the sale, explained it that way.). So, the "buck got passed" to GE warranty. Except that the microwave was manufactured in 2023, and no way of knowing when it was originally purchased. It's probable that Pulte buys appliances in bulk and stores them before install. GE wouldn't warranty the microwave. Pulte finally replaced it but did so begrudgingly, and only after multiple complaints. (Still haven't quite figured out the pattern of how many complaints must be lodged or by what methods, to enact action from Pulte to fix their work.) Wait! There's more.... After utilizing multiple methods of communication with Pulte people (verbally in person to our "assigned" account rep, Emanuel; via email to Emanuel and the New Mexico Pulte group mailbox; via a message on the office phone voicemail; and finally, via a website portal - the link which was provided in an automated reply email), we were finally scheduled to have the bathroom caulking where the shower surround meets the basin, re-caulked (wait for it...).... only to have the "crew" perform a standard "no-show" act. Further conversation with another Pulte rep (Hope), and we have a new tentative appointment. I say tentative because that is what we have come to expect from Pulte. This whole fiasco has become a game of sorts - us trying to get what was promised during the sale, and them trying to wait out the warranty term in an obvious attempt to avoid acknowledging their poor workmanship and sketch sales practices. As if no one will notice the stunning pace their "new build" homes go up for re-sale. (Looks like we are not the only ones with buyer's remorse.) When Pulte sales diminish further, perhaps the company will pause to consider the errors of their business practices. Six plus weeks out, still waiting on the replacement cabinets for the bathrooms. ... More

DO NOT BUY A PULTE HOME!!!!!! We have been in this house for 2 months and it’s been horrible. We have had a gas leak. We have doors won’t close properly and hinges that pop and crack, flooring on first floor getting repaired/replaced for the second time, and major crack in the foundation. I wish I would have never bought this nightmare!!!!

Bad ! Will not buy again with Pulte.

Our experience with this builder was deeply disappointing and far from what you’d expect when investing over $1 million in a new home. From construction quality to customer service and even the finance department, the process was riddled with issues and unmet expectations. The quality of workmanship and materials used was well below standard. There were multiple unfinished and sloppy details throughout the home: stair railings weren’t properly sanded or painted, several windows were installed with deep scratches, and the trim and baseboards had poorly done paint jobs—many areas chipped within weeks. These aren’t small details; they speak to a lack of care and quality control. When mistakes happened during construction, the builder routinely chose the cheapest, least effective fix rather than doing things right. For example, a large hole was put in the bottom corner of our bathroom door, and instead of replacing it, they patched it—on a brand new home. At this price point, that’s unacceptable. The lack of trustworthiness among certain trades and the absence of accountability only added to our frustration. To make matters worse, the finance department was completely unorganized. Just one day before our scheduled closing, we were told not to come because they were missing critical documents—something they should have known well in advance. This pushed our closing back over two weeks, forcing us to live out of boxes with two small children and no clear answers. Despite repeated calls and emails for updates, we were met with silence. No communication, no ownership, just stress. All in all, this was not the homebuying experience we expected or deserved. For the price we paid, we anticipated quality materials, professional service, and a builder that stands behind their work. Unfortunately, we received none of those things. ... More

We have had nothing but issues with this home, and construction managers who say something will get repaired and then it either doesn’t or takes forever. From the craftsmanship to the Pulte Mortage people rushing us through every step. I couldn’t be more disappointed with a million dollar + transaction. I would never buy another home through Pulte again.

The entire experience has been nothing short of horrible. From the very beginning, I was overpromised and underdelivered. Prior to closing, I identified a list of issues that I was assured would be taken care of either before or shortly after closing. Instead, I had to constantly follow up just to get basic items addressed. The workmanship was extremely poor—baseboards were coming off, carpet threads were loose, and the paint job was blotchy and careless. I opened a ticket for the HVAC system because the AC unit was noisy and had condensation on it, only to be told the noise was “within threshold.” After pushing for months, the HVAC company finally came out (three months after closing) and confirmed I was right: the connection wasn’t done properly, and the system was overpowered, which caused the intense noise. The same thing happened with the carpet. I raised concerns that it was not stretched or tucked properly, but I was told it was “within tolerance.” A few months later, there’s now a bald spot at the top of my stairs—exactly what I warned them about. Every time I raise a valid concern, I feel gaslit and dismissed, as if customer satisfaction and quality mean nothing compared to rushing homes out the door. The worst discovery came when I replaced one of the builder’s basic toilets. Upon removing the baseboard in the master shower, I found mold. I immediately filed a ticket, and while this was the one issue they acted on quickly (within a week), the fact that it existed at all was alarming. After much insistence, they finally conducted a proper inspection and had to tear down the entire wall in the master, remove moldy boards, and rebuild. While there was no active leak at that point, it’s clear there must have been one during construction that was never disclosed or handled properly. This was my very first home purchase, and instead of being an exciting milestone, it has been the worst experience of my life. I would strongly recommend avoiding this builder. Go with a smaller contractor who values quality, accountability, and customer service—because this company clearly does not. ... More

The experience with Pulte was and continues to be horrible! They are unresponsive and do not follow up on issues! I would never ever buy another Pulte home!

Pulte makes the buying experience difficult and unnecessarily stressful. Lack of full motivation of win-win.

Beware of sales they get involved with closing in a bad way

Pulte refused to address the noisy air return unit that it installed in the primary living room, shifting the responsibility and costs for addressing the issue to me. Too bad for Pulte's reputation.

First, they force you to use their mortgage company and then they sell your mortgage before the first payment is due to a company you never heard of. Second, they sell craftsmanship. We have made 12 work orders on a brand new house. From no remote to a fireplace to stairs that are stained 2 different colors. Third, it takes weeks for them to get back to you and another 2 weeks for it to repaired. Fourth, we had 3 different contractors building the house in 10 months. Who left, who got fired. In regards to the financial side your always dealing with different people, to much turn over with the employees. ... More

Throughout the process, we would visit the home and point out issues to our construction manager. He kept telling us it would get done. On our final walkthrough, multiple issues were not complete and we were told many would be done shortly after closing and to just trust them and their warranty as they stand behind it. The issues are slowly getting completed but only because I am staying on top of everyone and having to call multiple people at Pulte to get a response. I feel like the work that was done was lacking in quality and it’s been almost like another job to stay on top of people to get all of this stuff done. ... More

The employees of Pulte and some of the people Pulte hires as subcontractors have been very disrespectful to me.

Negative experience with Pulte and their new community Vida’s Way in FL. We were among the first to purchase a home in new community and expected the company to be especially attentive to its first customers. We truly like the community itself — it’s beautiful and has great potential — but the constant struggle to get issues fixed completely ruins the experience. We have encountered numerous problems with the house. Many took weeks to resolve, and some remain unresolved because the quality manager simply refuses to acknowledge or address them. The most telling example is the lawn. During the final walkthrough before signing the contract, the construction manager admitted the grass was defective and promised to replace it. We submitted multiple trouble tickets, followed up repeatedly, and kept hearing: "Yes, yes, everything is under control." In the end, we were told this is supposedly "not a warranty case" and nothing would be done. It feels like the company is simply stalling and avoiding fulfilling its promises. It’s disappointing to see that behind the polished marketing language there is a lack of accountability and respect for customers. ... More

Not good at all

A complete nightmare. Started during build process continued after closing. From sub par craftsmanship now to a new home filled with mold that made me sick! Only lived it 2 weeks had a major foundation issues. Then because lack of followIf i could go back I would never build with Pulte Homes! The home we received was NOTHING like the model home we toured. Contractors are horrible and Pulte does not check homes like they claim during the build process.

Home are not even close to the quality they claim. As soon as you sign the purchase agreement, forget about hearing from the salesperson. They will disappear!!! Set up a third party inspector ASAP. They will come up with tons of excuses to not let you use a third party inspector ASAP. None of the walls are straight. Cheap build quality on they way things are done. Plenty of cur corners. Kitchen cabinets only have 1 screw to hold the door hinges. We had a contractor come out and he showed us all the issues with the wall. He said he has never seen how bad the walls are. Go to any other builder!!!! ... More

What I would tell prospective homebuyers would be to run far and fast away from Pulte homes! This is my 3rd Pulte home and it will be my last. The quality of the work in the house is abysmal! There is basically zero responsiveness to issues. If there is any sort of followup it’s only when asked multiple times and then the work still doesn’t get completed. The finishes are sloppy and careless and if I couid go back in time knowing what I know now I would never have purchased this home.

Practically every wall in the home is crooked and/or out of plumb, the tile floor we paid nearly $30k to “upgrade” is laid so poorly that it has to be completely torn out and redone, the framing is so out of square in the garage that the garage door hangs off the slab by inches, windows damaged, paint drips and overspray everywhere, garage insulation and office sound deadening options we paid nearly $10k extra for simply weren’t installed, the cabinets are damaged and misaligned, windows are damaged, door trim is beat up and damaged, lights installed a foot off-center in the bathroom, the list goes on and on and on. Not to mention the sales staff giving us completely wrong information regarding the location of utilities that cost us several thousand dollars in wasted options. The lot we paid a $200k premium for has the water meter stuck in the side yard where the utility gate is that was never disclosed, wasting a good portion of the usability of the lot. An absolute trash builder that everyone should run away from. Oh, not to mention you can’t even get your survey right. We’re in Estate not “Skylin” (aka Skyline). ... More

I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.

Very very bad experience

Very Bad no one cares about the quality

I hahve problems from the beginng no body took care of it

We have water leaking from our bathroom into our main floor, we have a sink hole in our front yard due to a suspected sewage leak, we have water coming through or basement ceiling from the HVAC system, we have water damage in our family room from a roof leak and this is just the water problems. We have electrical problems, smarthome system that was wired incorrectly, and subfloor8ng issues.

I purchased a brand new home from Pulte in April 2025. Just two months later, the inner pane of our double-glazed sliding glass door spontaneously shattered—with absolutely no sign of impact, misuse, or damage to the exterior pane. This is a textbook example of a stress fracture or material defect, which is supposed to be covered under Pulte’s 1-year limited warranty (per their own performance standards under section 10.5 for cracked windows and stress cracks). A properly manufactured and well installed door SHOULD NOT spontaneously crack within 2 months. It’s the right door that is fixed and does not move, so nothing hit the door. Despite this, we’ve received no meaningful support or ownership from Pulte. We’ve asked for escalation, but the response has been dismissive at best. STILL WAITING FOR A RESOLUTION! We expected better from a national builder. If this is the level of warranty service you can expect in your first year of ownership, I strongly urge others to reconsider before building with Pulte. ... More