Pulte Homes Reviews

Trustworthiness is frequently surfacing due to how the Pulte Group responds to the homeowner once the property is turned over to the owner. This brief survey does not allow for specifics only general response(s). The longer that I own the home, the less Pulte is interested in my concerns, expectations or grievances. This is across the board from sales to repairs. Talking to other homeowners in my neighborhood, they have similar experiences also.

My wife and I purchased this new home when we moved to Texas from Georgia. The house has major air conditioning issues to this day that have not been corrected (12 A/C service calls), there have been multiple issues that had to be addressed that should have been caught by the builder before we closed yet were identified after closing, the master bedroom closet shelves collapsed, and the overall effort of the Pulte team to address customers concerns with their new homes after closing is below average to say the least. My experience with Pulte with regards to repairs after closing has not been very pleasant due to excessive issues with the house that drove multiple repair visits. To put this review in perspective, we have been in the house less than 2 months and have experienced more issues with this house in this short period than we have with all of our other properties combined over the past 5 years. The field level Pulte team and managers are nice, courteous, and professional when dealing with customers, but seem to be lack the authority to make repair decisions or they are too apprehensive to make the decisions when the repairs are clearly needed. Customers expect what they pay for which is reasonable yet I don't feel like Pulte focuses enough attention on customer requests after closing. I hope that the future Pulte homeowners have a better buying experience than we had with Pulte. Good luck to you all. ... More

The quality of our new home is sub-par. After moving in we noticed that 2 walls in the middle of our home aren't even close to straight. They're slated to be repaired but being that were occupying the home now it will be a big inconvenience. Our A/C unit wasn't wired correctly and shorted out leaving us without air while 100+ outside and by the time it was repaired it was almost 90 in our home. Considering we just lost our home in a fire the potential to have another fire was concerning. When we moved in we discovered that the water valves in both bathrooms were installed backwards and we didn't have hot water for 3 days. There seem to be little attention to detail. The home wasn't even cleaned when we took possession. There was even nails and debris left in our backyard. We would not purchase another Pulte home. ... More

There are issues which were brought up prior to closing such as paint and door threshold which have yet to be addressed

Quality issues continue 6 weeks after closing

4 1/2 months after closing I still do not have my irrigation system or yard installed. Horrible customer service full of threats, but they do not follow through on anything that they commit to. I used Pulte Title and they did not pay the insurance at closing, although they say the check must have been lost in the mail. I will never buy another Pulte home. STAY AWAY!!!

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More

The mortgage and title process experience were great. I was able to get answers to questions in a timely matter. That is not true with customer service with their responsiveness to issues. Every call went to voicemail. I did not get call backs or in a timely manner. You will have some things like not having the air conditioning turned on, or the heat which is frustrating. It took 3 weeks after I moved in to get a trash can. This was the responsibility of the hoa and their hired management company. What were the homeowner of the condo to do in the interim? The move-in experience needs to be better handled. I received no welcome from the HOA and no way to get help when I truly needed it. ... More

Poor quality for a 400 k home , sorry but we are so disappointed with This home

Nice employees but poor company & quality. Still scraping paint from tiles, lots of flaws in paint job, drawers don’t close properly, electrical issues (lights in kitchen won’t work after 3.5 weeks of use), washer not functioning properly (part of deal)...the list goes on. I made a mistake purchasing a new home from PULTE. Love the neighborhood but with I had gone with a different builder.

The field manager ignores our repair request, we are very upset about his attitude to customers.

Pulte is a one way street to no and is completely out of there depth building in Las Campanas.

Had several issues with my home and work is underway to fix all of these which should have been fixed before closing.

1. The walls are thin - no privacy . 2. Built in trash tray tilts. 3. Gap between kitchen cabinets. 4. Marsh beside house after every drizzle or rain. Entry into the backyard from outside is not possible/accessible. 5. Debris sticks to kitchen sink - will not flow toward the drain. 6. Garage door is extremely loud. 7. Six Lights/lightbulbs designed for longevity have gone out within 30 days. 8. Secondary master shower door drips when open 9. Garage niche looks like an error in design. 10. Utility closet has no shelves nor hanging rod. What am I supposed to do? Stack to the ceiling? 11. Guidance with setting up doorbell and front door lock would have been helpful. 12. Door to secondary master bath opens awardly. 13. For the price, a light in both pantries would have been helpful. 14. Why were towel bars placed above the toilets? 15. For the price, no ceiling fans? This is Texas! 16. When one exits a vehicle in the driveway, he/she steps right onto grass. 17. Drafty windows. 18. During rainfall, I have TWO waterfalls at my entryway. ... More

I closed on my new home on October 28, and I have yet to enjoy it. For a new construction, the number and severity of issues is absolutely unbelievable. The water heater has failed twice since closing. Because of this, my family and I have had to pay out of pocket to stay in a hotel for nearly two weeks, while waiting for repairs. I am now scheduled for a technician to come out on Friday, which will make it a full two weeks without hot water. No new homeowner—especially in a brand-new home—should ever experience this. Getting help has been extremely difficult. I had to chase the warranty department for responses and ultimately involve PWSC mediation just to receive assistance and proper communication with Pulte. During renovations, we discovered a bottle containing urine sealed behind the drywall, something I never imagined finding in a new home. We also found moldy, rotten lumber under the stairs. These issues were not visible during walkthroughs and were only discovered because we were able to get behind the drywall and see the actual workmanship. This has completely destroyed any sense of trust. If this is what was found where we could see, it raises serious concerns about what else may be hidden behind the walls. I am deeply concerned about my family’s health and safety, including the risk of breathing in mold and mildew circulating through the home. There are also electrical issues—every time I vacuum, the lights flicker, which strongly suggests faulty wiring and substandard construction. Overall, this home feels rushed and poorly built, with little regard for quality or safety. I was informed this was the construction manager’s last home before leaving for another company, and unfortunately, it shows. Based on my experience, I would strongly advise others not to purchase a home with Pulte. A new construction should provide peace of mind—not hotel bills, health concerns, and constant battles just to get basic living conditions restored. ... More

Failed promise, lies, disappointments - This is what our experience and Pulte ruined our happiness and Thanksgiving. We were lied outright and if Pulte representative doesn't stand to what he said and outright changes his words then how does it build trust, never ever had this kind of bad experience with any other builder we worked with in the past. Never ever buying another Pulte built home and will ensure to share my experience and feedback to every person I know and meet and in every platform possible.

Lots of promises up front before closing that issues would be resolved. Painters came three times since closing yet quality of work and products are extremely subpar. We have not complained again because we feel it will be more of the same. Expectations have not been met and there seems to be little interest in engaging us to check in. Every door in our home has issues and all door handles are poor quality. We have given up and most community members (according to what we hear in the chat group) are unhappy. We will not buy from Pulte ever again!

Our primary concern is the poor build quality and finishing of our new home. Many issues we reported before closing were only temporarily fixed, and several patches have already come apart, with no response from the construction manager on the items they agreed to address after closing. In addition, we were disappointed by the misinformation from the sales manage - such as being told no price adjustments were given to buyers after a base price reduction, while we later learned that other residents did receive blinds or small adjustments. Overall, the way both the construction and sales teams handled our concerns during the closing process left us dissatisfied. ... More

No quality at all

1.The only builder that wants to save money by not doing the grading properly. 2.Does not care about defects, if it's not identified before closing, you have to live with it. 3.Has a contractor who does not even know how to install garage weather seal properly(light is clearly visible inside garage and cold air is seeping). 4.Does not want to fix the main door frame crack even though it was identified before closing. 5.Flooring installation was not done properly, bulges in the floor from day one. 6.Doorbell camera was another joke, they installed it blocking access to storm door. 7.Basement floor cracks are everywhere (not talking about controlled cracks) ... More

I regret building my home with Pulte. I would have given zero stars but that was not an option. I experienced countless issues with build quality. I brought these issues to the attention of the job superintendent Dylan. Even after I had an independent inspector come and I showed the report to Dylan, he would still not fix the issues. To make matters worse, not one person at the company ever listened to my complaints. Not one person. I'm marking the review as anonymous because I do not want any retribution from this company.

I gave all the information of problem including contacts I was asked to provide . You never contacted them and I was promised that a solution would be provided by this werkend. Where is the solution.

Floor is not well maid kitchen counter top is not level 2 floor make noise when you walk cheap quality of work that's my experience

Service during the search and sale was typical; so, no need to review Pulte home buying. What really matters is service after the sale and what a one-year warranty really means. Like Gen Z says, "Pictures or it didn't happen!" Since uploads are not allowed on this site, I direct you to Google reviews wherein pictures are posted. (You're welcome!) Cabinets in both bathrooms must have been damaged during install, but instead of REPLACING them, notice the pictures where the patchwork is blatantly obvious, giving the cabinets a "previously used" look. what an aesthetic for a "new build" home. Trim around bathroom where the surround meets the basin is already separating - can't wait to see the bathroom turn into a science lab for mold/mildew. The shower faucet spins around as if attached to nothing - which also means it is not properly sealed (providing yet another science lab location to study the growth rate of mold/mildew). Ring doorbell was installed prior to move-in but was not connected to the existing chime box properly. When the ring doorbell was rung, the person on the porch could hear it, but no one inside could. And the existing chime box buzzed incessantly for days before it smoked out the house with a melting plastic smell. And the Ring doorbell STILL does NOT ring inside the house. Had to program the Alexa device to announce when someone is at the door. Wait, there's more.... Brand new microwave that was installed had a warped keypad and the door must have separation between the two glasses because there is a bubble-looking spot that cannot be cleaned or deflated from either the exterior or the interior. (The sales rep who helped with the sale, explained it that way.). So, the "buck got passed" to GE warranty. Except that the microwave was manufactured in 2023, and no way of knowing when it was originally purchased. It's probable that Pulte buys appliances in bulk and stores them before install. GE wouldn't warranty the microwave. Pulte finally replaced it but did so begrudgingly, and only after multiple complaints. (Still haven't quite figured out the pattern of how many complaints must be lodged or by what methods, to enact action from Pulte to fix their work.) Wait! There's more.... After utilizing multiple methods of communication with Pulte people (verbally in person to our "assigned" account rep, Emanuel; via email to Emanuel and the New Mexico Pulte group mailbox; via a message on the office phone voicemail; and finally, via a website portal - the link which was provided in an automated reply email), we were finally scheduled to have the bathroom caulking where the shower surround meets the basin, re-caulked (wait for it...).... only to have the "crew" perform a standard "no-show" act. Further conversation with another Pulte rep (Hope), and we have a new tentative appointment. I say tentative because that is what we have come to expect from Pulte. This whole fiasco has become a game of sorts - us trying to get what was promised during the sale, and them trying to wait out the warranty term in an obvious attempt to avoid acknowledging their poor workmanship and sketch sales practices. As if no one will notice the stunning pace their "new build" homes go up for re-sale. (Looks like we are not the only ones with buyer's remorse.) When Pulte sales diminish further, perhaps the company will pause to consider the errors of their business practices. Six plus weeks out, still waiting on the replacement cabinets for the bathrooms. ... More

DO NOT BUY A PULTE HOME!!!!!! We have been in this house for 2 months and it’s been horrible. We have had a gas leak. We have doors won’t close properly and hinges that pop and crack, flooring on first floor getting repaired/replaced for the second time, and major crack in the foundation. I wish I would have never bought this nightmare!!!!