Pulte Homes Reviews

The lack of quality control and the incompetence of Pulte homes contractors is beyond frustrating. Ten drywall holes were left to fix various issues ( water pipes , cabinets and more) after closing, and the response time for repairs is horrendous. Multiple follow-ups are required just to get anyone to show up. The shower floors have air pockets in them, causing them to break—this has already happened three times in last couple of months. The cabinets are poorly installed and misaligned, making the kitchen look like a disaster. The upgraded kitchen range burners are constantly malfunctioning, which is unacceptable for a new home. The garage door doesn’t open properly, and one of the panels was bent. Several windows have noticeable scratches, making them look cheap and poorly handled. The surround sound wiring is faulty and shorted. To top it off, the walls in this house are visibly curved at few places, which is something you’d never expect in a new build. The foam trims around the windows outside are misaligned with the stucco, making the exterior look sloppy. There are multiple breaks and cracks in the stucco, and the inside roof drywall finish is a complete mess with nail pops and bad finishing. This is just the start—there are countless other issues that i am not writing here. It’s clear that there’s no quality assurance in place, and Pulte Homes couldn’t care less about the product they’re putting out. They rush you to close, then push you off onto a customer support team that’s completely overwhelmed by the same complaints across hundreds of other homes. I bought this house hoping for peace of mind, but in the last three months, I’ve had more contractors in and out than I’ve seen in my entire life. Honestly, it would have been a smarter decision to buy an older home than to waste my money on a new build from Pulte Homes. ... More

During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.

Do not go with Pulte Mortgage even if they are offering incentives. Their rates are way high compared to other sources. In addition, the sales consultant at our community is the really bad with communication. He kept us waiting without confirming accurate details that led to delay in closing and costing us with late fees. Its a good community but the experience with Pulte hasn't been great!

Construction was of poor quality. They don't have accountability on any issues. They don't build consistent homes. Similar model homes have differences in the structures. Felt like waste of money buying from Pulte Homes.

We were promised that our home would be completed between October and December 2024. Pulte was fully aware that we had to move by the end of the year—had we known this timeline wouldn’t be met, we would not have proceeded with the purchase. Despite this, we were first told the completion date would be pushed to January 2025, then later to April 2025. When we requested to cancel the contract, Pulte refused, instead offering us a different completed property in the neighborhood, which we ultimately accepted. Unfortunately, just two weeks after moving in, we experienced a major water infiltration issue. While the home is under warranty, Pulte did the absolute bare minimum in addressing the problem, wasting weeks of our time. Every step of the way, we had to argue, escalate, and even hire outside consultants to ensure the work was done properly. Their handling of the repairs was riddled with mistakes, delays, and substandard workmanship, forcing them to redo the entire grading, drainage, and landscaping. I had to demand proper equipment, safety precautions, and sealing of affected areas, all while dealing with health issues from mold exposure and excessive construction dust. Three weeks into dehumidification, the flooring is still not dry, meaning demolition and restoration cannot proceed until the underlying issue is fully mitigated. We continue to have serious concerns about mold and air quality, which remain unaddressed. We paid a premium for a brand-new home, yet we still do not have full use of it. This has been an astoundingly bad experience, marked by broken promises, inadequate repairs, and ongoing issues that should never occur in a new home. Buyers beware. ... More

Bad bad bad bad bad

I would not recommend Pulte or Pulte Finance. Everyone was on vacation and they didn’t close the deal on time like promised. They were too busy on vacation and they wasted a lot of my time.

Bad experience with pulte home purchase, and never recommend to anyone else.

It is impossible to get a response whether it is via the portal, in the office or the 1800 number. The friendly service received during the sales process (although not always efficient) leaves a lot to be desired once the keys are handed over. We have not moved in, 60 days after signing, and there are multiple issues that Pulte is leaving unresolved. Completely frustrated. Highly recommend to plan ample time between inspection, items getting addressed and final signature. Do not sign until it is all done - I was told some things could be handled after signing and clearly not the case. Also recommend to bring in a third party inspector, will be worth the money vs. the time wasted. ... More

We purchased one of the model homes. We've owned a Pulte Home in the past and we're very happy with the workmanship. However, this experience has been quite different. Since moving in we have found a number of issues. We have been met with great difficulty having these issues resolved. The Pulte representatives have been rude, they have put us off for months with excuses. The craftsmanship is not what it once was. I would not purchase another Pulte home at this point. Moving and purchasing a new home is already a stressful experience- this was made even more stressful by your representatives. ... More

I was promised by Dana that Pulte wanted my home perfect that’s why it took so long to finish. Let me tell you my house is far from perfect! On my final walk through with Brian and Dustin I, my son and granddaughter pointed out all the flaws and marked them with painters tape. They took no notes and kept nodding at the mistakes. When I moved in a week later the tape was gone and nothing was fixed. They did manage to put handles on my laundry room cabinets that’s all. I sent them text messages asking when they planned on coming back and was told they were not. My walls have cracks in the drywall, my oven doesn’t shut properly therefore the food isn’t cooking properly, my very expensive quartz countertops have chips in them they won’t even come out to see them, my wood floors have marks and scratches on them, again to bad I’m told, some of my tile doesn’t even go to the wall. My bathroom wall has a hole in it I’m wondering if hold will appear. Something is making me sneeze constantly I can’t wait to see what my doctor says about that. For what I paid for the house Pulte should be ashamed of themselves. You had no trouble taking my money and now you have washed your hands and will not stand behind your product. I also had to pay the first half of the taxes and wonder how long before I’m reimbursed, I wasn’t here until December 17, 2024. I also got a balanced forward on the New Albany Master group. To say I’m totally upset with Pulte is an understatement. Oh I also had my irrigation system freeze and explode water and shoot water all over my dirt for hours, nobody cared to help. Apparently Pulte checked the system and forgot to turn it off. Very sad. I don’t usually respond to review requests but enough is enough! You asked, let’s see how you respond. Do you care! ... More

Very cheap building quality, quick fix repairs, and a company that prides themselves on quality. Their advertised quality and the Pulte care experience was false. They care about covering up their mistakes quickly and quietly, they care about not taking accountability for major defects, and they also don’t care about using the homeowners time to conduct shotty repairs.

I am extremely dissatisfied with the poor workmanship and repeated water leaks in my brand‐new Pulte home. Multiple defects—ranging from improperly installed plumbing to inadequate insulation—have caused water damage to the subfloor, drywall, and carpeting. Despite reporting these issues immediately, the builder’s response has been slow and dismissive, forcing me to personally manage moisture mitigation and mold prevention at my own expense. In my view, these failures go beyond minor oversights; they raise serious concerns about Pulte’s compliance with industry standards and building codes. The refusal to provide thorough inspections or proper remediation, even after multiple incidents, suggests negligence and a lack of accountability. I believe this could leave the builder legally liable for ongoing structural damage and any health risks associated with mold or compromised materials. ... More

Too many things they leftover to fix. They said after closing we will fix but now they don’t show up

The sales office needs a new rep, Craig’s lack of knowledge in real estate is only surpassed by his lack of professionalism. Brian, site manager, could care less about getting “punch list” things taken care of - basically if the structure hasn’t fully collapsed, you’re not getting much attention. The craftsmanship was clearly below average. Measurement markings left behind, unfinished wood work, were all just left to be after closing. It doesn’t seem to be a tall order to have everything completed in full at the end of close. The unit had multiple stains in carpet prior to closing, Brian said it was taken care of - plain as day they still exist. We get it, this community is a cookie cutter development for Pulte to build homes as quick as possible to turn a profit. Somewhere in the process, it would be nice to show genuine support for the customer. Nothing too over the top, just taking care of YOUR shortcomings. Stay away if you’re not pressed for time and can land another property elsewhere. ... More

The building process was so stressful that I felt overlooked. I received no replies to my emails and had to follow up on every detail. Even after moving in, I'm still waiting for a response to the issues I've raised. The quality of the build is poor, and I've encountered nothing but lies. Pulte only seemed interested until the contract was signed. They're not a responsible builder. I cannot and will not recommend Pulte to anyone.

My experience has not been pleasant at all due to faulty plumbing in the wall of my master bathroom which created mold growth after leaking for an estimated 30 days before noticing. Excessive mold growth in linen closet resulted in drywall removal, tile removal, shower floor and tiles removed and mold remediation with plastic barriers to bathroom and master bedroom/closet and loud equipment in place for many days before a second mold test came back clean. Air duct cleaning also happened. Reconstruction has been a nightmare, never thought it could get worse, but it did, with one hand not knowing what the other is doing and laborers who obviously don't care about their responsibilities. Tub was reset by plumbers and was not square, they knew there was a problem at the time, Supervisor knew there was a problem at the time, but all trades were told to just keep going. Drywall was put back up, tile guys were called out to tile, and they tried to remedy the knee wall not being square by building out the wall on one side, creating another problem - the wall was not flush now. Totally wrong. No supervision. I had to stop the guy from grouting the tile at 6pm one night (after being a one-man crew all day doing horrible work!) after it was all reinstalled only to have the supervisors come out next day agreeing it all needed to be ripped out and started again. As a single homeowner with pets, I have had to be home waiting for numerous contractors, too many to count, through this entire time, of which, I have been without use of my bedroom, bathroom and closet. Everything in my house is covered in dust repeatedly causing respiratory concerns from the various workers in and out,cutting, tracking dusteverywhere,etc.. I've had to pay to put my dog in daycare as much as possible. I'd be told workers were coming, put my dog in daycare, and then the workers don't show and I had to pay for the daycare for nothing. I have been waiting around, missing work as I am a Realtor and have not been able to be out in the field in the height of season...yet the necessary repairs and reconstruction still lingers with nobody at my house it is now10:00am and supposedly they are on their way after yesterday was a no-show last minute - yet another wasted day of blocking my calendar for nothing. The skillsets of those hired to do the work is beyond questionable and the care and attention although one frontman was sent to be the happy face, at the end of today, I will be without use of my bathroom/bathtub (I have a bad back and I need to soak in a tub for relief!) for 46 days. To send me a request for an honest review is appreciated and I hope that this will reach a level of competance in the company that will do something about getting this rectified ASAP. I need my tile that was reordered. I need my grout. I need a skilled labor-force to reinstall it and get it done. Is that too much to ask for? ... More

This bad experience started with a bidding war on lots. Then the high prices for features, then not disclosing that home wouldn’t be ready at our forced, rushed closing date. They stated that our landscaping and driveway wasn’t done due to their bust schedule even though other homes not even sold had theirs completed before winter hit. Then their mortgage people’s refusal to us for withholding funds since the home wasn’t completed at closing and Bradyn, the manager, had no estimate when it would be completed since they had 30 more homes to work on. Poor response from him and poor craftsmanship on exterior trim work, etc. I will never buy from them again, nor recommend them. ... More

My experience is not satisfactory with pulte, regretting now that i should gone with other builder. Very poor quality house ,didn’t do house quality check properly before closing, made me to hurry in closing rather than concentrating on fixing issues in home . Pulte should concentrate on their quality of building to give trust and confidence to customers rather than concentrating in making goals in number of homes closed in an year.

Workmanship is poor, at best. Windows were different measurements resulting in blinds not fitting, Finish work from flooring to sanding and painting is substandard for new home expectations. Loan consultant would not return my calls AND emails. It had been a terrible experience and wish there was a lemon law for new home purchases. The home will be on the market as soon as the rest of the developers is closer to completion. Buyer beware.

Zero stars. 1) My wife's foot was injured due to Pulte's poor workmanship and intentional neglect of a known safety hazard. They still deny it now. 2) They laid down straw and seed despite knowing that temperatures would drop below 32F, completely ignoring common sense. 3) There is water leakage and a strange cracking sound behind the wall, which Pulte insists is normal. 4) I have tons of other issues I could go on and on about.

This unfortunately has been the worst home purchasing experience. From the beginning to the end. I have purchased several new build homes and by far this has been the worst experience. The one highlight was the project manager Armando. He made the walk-through enjoyable. When purchasing a new home, the experience should be memorable and exciting. This was the opposite. From the sales agent to the mortgage personnel. The worst service I've ever experience. I'm still having issues and concerns about the home and things not working properly and the response is so slow. If I had the opportunity to do this over, I would purchase from another builder. ... More

We bought a million dollar home and the quality of material used is very sub standard and thats not what is expected. There are issues which were reported during walk through and have not been resolved even after one month of moving in. Lastly, the experience we had was very bad in comparison to other builder we have bought before.

We had the worst experience buying this house and this is our 3rd new construction home. 11 months to build a home.. We were not given regular updates on the construction process and the exact reason for the 3 month delay due to not having water and power to the community. Nobody could tell me the reason for the delay- just that they were waiting on Edison.. They gave us a closing date, we signed loan docs and they old us to change the utilities into our name then 4 days before closing said they were still waiting for Edison. Granted there was a fire in the area which I can understand set them back but for 3 months- no sorry and 2 of the months were before the fire.. The upgrade prices were outrageously priced and at time of the walk through the finishes in the shower were not correct. They did end up fixing during the 3 month delay. I reached out to management and of course no explanation. The home seems like it was just thrown together. A month and a half after closing Pulte still has not completed items they said they would at the time of the "Celebration" walk through. I would never buy a Pulte home or use Pulte Mortgage again. I had such high hopes for these companies. ... More

This is our 2nd time building with Pulte Homes. The first time back in 2008 was SUPERIOR and this time was less then stellar. We had a great time designing the home and hoped it would be like our last. Upon delivery we were shocked at the low quality of our home and the errors that have been overlooked. We have reached out to our on site person to no avail. We saved our money for years to move to this location out of our home state and to be honest, we wish we had built with another company. For the HUGE amount of money we paid for this home with all the upgrades like our last, this house has been a huge disappointment. In the last few years since we build our last home clearly Pulte has gone down hill in value and fast. I would sadly not recommend anyone to build with them again. We have friends looking to build and I would advise them to go elsewhere. Pulte really let us down. We wish we had looked a little longer before we put down money to build this new dream home that has become a nightmare that no one seems to care about. Pulte received their money and clearly that is all they wanted. Sorry, but look to build with someone else. Wish I had better news for you. ... More