Pulte Homes Reviews

I love my new Pulte Home. Every single person I've dealt with during the buying process has been friendly, professional and responsive. After move in, there were a few very minor issues and the Warranty Department and Tex took care quickly. I would recommend a new Pulte home to my friends and family any day!

The builders completed the home in a timely matter although some of the finish work was not quite up to par. Dealing with the title company at first was easy and towards the end that to be quite train not a very pleasant experience!

we moved into our home in July and have been fighting about the grass being totally dead and a broken sprinkler head since closing. Empty promises of getting the problems fixed no returned calls or texts or emails no follow up and empty promises of having it fixed. Horrible experience. The house itself is great but now I have a 500k house with a dead lawn

Love our new home @ Deep Creek/Pulte Homes in Heber City UT!!

Pulte is a low cost provider of housing and they are trying to be in the luxury segment in a community called ascension. They are out of their league and are not able to meet the expectations of a luxury buyer. The only reason they are getting the prices they are getting is due to the location, not the design or quality of the build. They are so bad with the customer journey and have no business being in this segment of the market. Summerlin (Howard Hughes Corp) is not thinking clearly either. Older Summerlin is so much better. Don’t buy in ascension from pulte if you want to spend $2m+.

POC responsible for validating my financial records kept adding requirements until I was told that I couldn't close on the scheduled closing date. Also, my loan was supposed to be for a convential 30-year fixed rate loan, but they showed the final loan to be a VA loan. Also, I was told that I had to provide a letter to explain that I was going to stay at this new home at least for one year (incorrect). I had overpaid on the 20% deposit and was supposed to get a rebate. However, you failed to tell me that you were sending a check to the new home and it got rained on. It was so problematic, that I had to reach out to your leadership to get this resolved. Also, your mortgage company didn't contact me they had transferred my loan to a different mortgage company. Had I known what this process was going to be like, I would have used my credit union for this loan. This was a very bad experience for us! ... More

Just had an awesome experience finding and buying the home. The builder was so helpful in our walk through and has been super responsive since moving in. Really happy about how the whole process went!

Alex at Solis Grande was great to work with.. very responsive!!

Important qualifier, this is my second time building a home. The first was with another builder for about half the price and slightly smaller home a few years ago. That experience was superior and may have skewed my perspective a bit. My partner was a first time builder, and found the process stressful and was not confident as we moved through. Starting at the beginning, we built the same home as the model. The model was built with a 3 car garage, which was a high want for us. When Pulte laid out the plots, they did not have any large enough for a 3 car garage. Rough start. After that, it felt a bit rushed and seemed like many things did not show up during the selection process, this led us to making a few changes after the fact. FYI they seem to be very resistant to anything outside of their standards. That said, after a bunch of back and forth, we did get what we wanted thanks to pushes from our sales guy and construction manager, who we were pushing. During the construction process, the first phase (foundation and pre-drywall) went pretty seamless. They even did get our last minute changes in there. Credit where due. The second phase is where this thing seemed to get more troublesome. The contractors they use seem not to have much attention to detail and stretch things to the last minute. There was always junk sitting around like bottles and stuff, which happened a little in the first phase too. It wasn't completely ridiculous or disgusting, but again compared to my first build, was noticeable. The attention to detail comes to play with things like drywall cut outs and painting. The construction manager had a ton of patching and painting because of the carelessness of the contractors. It felt like if we weren't there everyday, something would be missed. Ex, they installed our niches in our shower wrong, but I caught it on a visit and they correct. I caught a few significant issues in the basement, mold and water. The end felt very rushed, and even when we moved in, the house still needed a few things done and cleaned, which they did do. This seemed normal to them, but my last build was basically complete a week or two before I closed. We did not expect to move into a house that was not totally done. There is still a smell to this day in one area that will not seem to go away. At the end of the day, we expected a high quality, reputable builder and do not feel that way. At the end of the day, will we build with them again? No. ... More

good home but no used de best material for make, air conditiones unit is less than require for home in zone 1

It’s been almost 2 months since we purchased the house,We still can’t sleep in our owner’s bedroom. I was given a house that is not strongly insulated,all the road noise is inside the house. I am spending extra 10K for a livable environment,we are about to sue to get compensated.

I recently purchased a home with Pulte Homes in Las Vegas. Overall, the homebuying experience was very positive. The team was trustworthy and always responsive whenever I had questions or concerns. Their communication made the process smooth, and I felt confident throughout the purchase. However, I did notice some shortcomings in the quality of workmanship and materials. While the overall structure and value of the home are solid, there were small details and finishes that could have been done with more care. Some items required attention after moving in, which was a bit disappointing. That being said, I still believe the home offers good value for the price, and the level of customer service was excellent. If Pulte continues to improve their quality control, I would have no hesitation recommending them to other buyers. ... More

Still items remains not repaired timely.

Everything went smoothly from initial walk through, then closing and a few warranty request went very smooth , I would highly recommend anyone purchasing a Pulte Home

Pulte and Holden were excellent to work with.

Everyone involved in the process of purchasing this property was very professional, from the sales teams to the finish guy.

The entire experience has been nothing short of horrible. From the very beginning, I was overpromised and underdelivered. Prior to closing, I identified a list of issues that I was assured would be taken care of either before or shortly after closing. Instead, I had to constantly follow up just to get basic items addressed. The workmanship was extremely poor—baseboards were coming off, carpet threads were loose, and the paint job was blotchy and careless. I opened a ticket for the HVAC system because the AC unit was noisy and had condensation on it, only to be told the noise was “within threshold.” After pushing for months, the HVAC company finally came out (three months after closing) and confirmed I was right: the connection wasn’t done properly, and the system was overpowered, which caused the intense noise. The same thing happened with the carpet. I raised concerns that it was not stretched or tucked properly, but I was told it was “within tolerance.” A few months later, there’s now a bald spot at the top of my stairs—exactly what I warned them about. Every time I raise a valid concern, I feel gaslit and dismissed, as if customer satisfaction and quality mean nothing compared to rushing homes out the door. The worst discovery came when I replaced one of the builder’s basic toilets. Upon removing the baseboard in the master shower, I found mold. I immediately filed a ticket, and while this was the one issue they acted on quickly (within a week), the fact that it existed at all was alarming. After much insistence, they finally conducted a proper inspection and had to tear down the entire wall in the master, remove moldy boards, and rebuild. While there was no active leak at that point, it’s clear there must have been one during construction that was never disclosed or handled properly. This was my very first home purchase, and instead of being an exciting milestone, it has been the worst experience of my life. I would strongly recommend avoiding this builder. Go with a smaller contractor who values quality, accountability, and customer service—because this company clearly does not. ... More

pulte building too fast, sub contractors works not best, land scapping, driveways, roof have issues

Extremely happy with my new home and the buying process.

It was a amazing experience, Pulte Home and all employees are so professional and they love what they are doing. 200% recommended.

The experience with Pulte was and continues to be horrible! They are unresponsive and do not follow up on issues! I would never ever buy another Pulte home!

Rating: 3 Star The home design and build quality met expectations, but our biggest frustration was with the Pulte Mortgage and Title team (2 stars) for poor communication, delays, and lack of experience. These issues caused unnecessary stress and overshadowed the positives. While the house itself is fine, the process was far from smooth. Based on our experience, we would not purchase another Pulte home or recommend them to others.

Once we moved in, some issues were noticed to include a a clean out with standing water in it and a smell in the house that we cannot figure out where it’s coming from. Have submitted a couple post closing work orders on things and it took much longer than expected to have one resolved, while I’m still waiting on the other to be resolved. Speaking with many of our neighbors they have all had similar issues. For the prices that we paid for the house, you’d think/hope that they would get resolved much sooner or more responsive. I understand we aren’t the only house with issues that need addressed, but the turn around time on the work orders hasn’t been what I would hope it would be/assume for the purchase price of the house. To me, pulte is very much a quantity over quality builder. ... More

Pulte makes the buying experience difficult and unnecessarily stressful. Lack of full motivation of win-win.

If someone says they had no issues with a home, they didn't pay attention to details. The differentiator is when there are issues (big or small), how fast and effective the response will be. Pulte is incredible at this. Highly recommended. Well done.