Pulte Homes Reviews

The outside light fell apart within days of moving in when a moderate wind blew across our neighborhood. The plastic mold between our outside door and the door frame keep falling apart, making cold air rush into the building. The water heating system is a mess; when one bath heater is turned on, every other heating system goes cold. This means that everyone in the household needs between 30 minutes to one hour in the morning to take turns for shower.

Pulte does not fix problems, they hide problems! In my master bathroom I ordered gray grout to match the tile grout in my shower. Instead they installed white grout!! Instead of fixing the problem the correct way, tear out the 100 square feet of tile and install new tile with the correct grout they decided to use a grinder and try to grind out some of the grout. And in places near the wall all they did was put silicone grout on top of the white grout, That was not what I ordered and now the grout is concave above the floor line. Also now I have razor sharp edges on my tile. So now the problem is worse, And they won.t fix it!! Now I have white grout bleeding through the added grout!! Additionally I replaced a toilet and then the water valve started to leak which was a defective part and they won't cover it, they said because I replaced the toilet the water valve that I didn't replace was my responsibility!! The faulty water valve pulte installed, I had to pay $400 to fix Pulte's fault parts. Additionally the linen closet door would not close properly. They said because I painted it, they would not fix it!! Do not buy a home from Pulte! You will regret it! ... More

We have a beautiful home, but don’t look too close. Pulte has absolutely zero care for quality. We still have paint splatters on the floors, crooked window jambs, visible drywall seams on the ceilings, visible nail holes and joints on trim throughout low voltage cable installed in the wrong place. All of which was pointed out to Pulte multiple times and promised to be fixed before closing. We’ve been in the house for a month and those issues are not fixed. When replacing a light fixture in a bathroom I found a NEC code violation, Pulte denies. Getting a hold of Pulte is becoming increasingly more difficult. My first review had much more detail of how bad Pulte’s quality is, but i was simply told it “contains inappropriate content” so it wasn’t published. If this one is also “inappropriate” please let me know why. ... More

Pulte builds a SOLID structure. The quality of the inside craftsmanship is more like I’m moving into a remodeled home. Or let me put it this way, when I buy a new car I expect a NEW CAR, without a scratch on it. Or I bought my home based on the Model home. Pulte would never sell homes based on the craftsmanship of my home. The paint job is horrible, clumps of paint, heavy brush strokes, uneven walls, the baseboards (not wood but MDF Cardboard) are grainy, spray painted the dirt on the floor onto the baseboards. The paint on the cabinets was poor, the floors had paint splatters that took me a day to take off, the front and door to garage have/had gaps to the outside, our bathroom door was crooked, we realized the door casing was put up crooked and most of the doors were sanded poorly-painted the spot only causing flashing, the doors at the hinges are scuffed to the point that the particle board was exposed and painting it will leave rough marks, grout missing from tile in shower, grout not cleaned after grout, backsplash tile under cabinet not finished off, i was told that is how PULTE finishes it’s tile. So I went to the Model home and took pictures...modeled backsplash finished flawlessly, I have jagged unfinished edges...I can send pictures. Sorry you don’t make provision for pictures to be published. We had human waste in 2 places, quest bedroom and master bath and, cousins (who does not work for PULTE) had to stop the tile people from tiling over the human waste that could have been a health issue. Easy fix has to be brought to the attention several times. The expensive zero corner doors are ruined inside and outside by tile installation and stucco installation, and it can’t be cleaned off because it will oxidize the aluminum and rust, The front door lock did not work with the Smart home system we bought, took weeks before I could get it replaced by the Warranty office. And good luck with the Warranty office, they say one thing and do nothing. Contractors are working for a check, they don’t care how it looks, it’s not their money. There are so many homes going up they have to rush through the home. Very poor craftsmanship at least in my home and the home of my neighbors. ... More

Please contact me for all the details. I can only say that after I signed my purchase agreement and paid my deposit everything was a down spiral. Multiple reasonable requests during construction ignored, complaints about quality ignored, I even had to vacuum clean the site myself to mitigate health problems to my asthmatic daughter. Late closing and promises to fix things next week every week ( we are 3 months after closing) that were either not fixed at all or the fixed were bad and are in line for the next round of fixes. I am very disappointed with the overall experience.

We ordered a kitchen upgrade and countertop upgrade. Job was done terrible and not professionally. My kitchen island is off level and crooked, my countertop looks used and "dirty" and my kitchen cabinets were full of stain spots that made the doors look dirty. Crown molding was not level, cabinet doors were also bendy and curved. Drawers were not adjusted. Granite backsplash was 1/4inch shorter than the countertop itself. My house looks as if it was built by a 5 year old. Carpet was not placed correctly and was not stretched all the way leaving holes between the wall and carpet. There is a big hole under the laminate in our floors. Rep came out to "fix it" but nothing changed. The floors in the home are terrible, when you walk on them, the whole house trembles. I can hear bottles of perfume rattling when I walk. The trim on the walls looks greasy when the holes were covered up. In one of my bedrooms there is a visible bump where two sheets of sheetrock come together. The spindles on the stairs are a different color. A lot of small details that make us very upset. Terrible job done. Quality is not worth the amount of money for this home. When we complain they all tell us "its normal and its standard". Would not recommend to anyone. Will never buy house from this company again. ... More

I recently purchased a new condominium from Pulte Homes (Lofts at Reston Station) and it has been a nightmare. I hear every footstep from the upstairs neighbor, as well as other noise. Pulte staff promised that you would not hear noise from neighbors, but they refuse to complete a sound inspection or take measures to mitigate the noise.

A lot of promises up front, but a disappointing process. Poor workmanship, little attention to detail, disrespect for the property. All inside doors poor quality, cheapest, not solid, they are hollow. Phone calls not returned. Front yard landscaping had collapsed area next to driveway on closing day, and they installed two trees that are inappropriate selections for the size of the yard. Wish I had shopped around more.

Received a home with many issues. Toilets clogged, gutter clogged. Painting all over the floor. People seem to misguide and give wrong information. Why did Pulte think my Review is in appropriate? I am writing my true experience.

House closed on 9/30/2019 per Pulte request and we could not movie in until 11/10/2019. Pulte refuse to pay utilities fee and HOA fee for the month of October, 2019. We as customer have to pay the utilities bill and HOA fee for the entire month of October, 2019 even we could not move in. Today is 11/15/2019 still have lot of issues need to be fixed. I'm taking vacation from work and sitting in the house waiting for works to come to fix problems. I hope someone from Pulte can help us to resolve all the issues. Currently, I could not get warranty manager or the construction manager to reply my email or answer my call. ... More

Have been many issues and I have given my feedback earlier with details. So do not want to repeat those - but I would not recommend any of my friends to buy from here. I think Pulte quality has deteriorated.

Our Pulte construction PM was great to work with but outside of that there was little positive that came from our build. I would not recommend Pulte and/or Holland Pools

Try to come to the community with a Realtor to represent you and help you in the process as some of the conversations with Sales are vague and will not go into details about what you could get in your home. Yes, they will go over pricing of additions but you'll discover the reality at the Design Center appointment and some more while your home is being built. Also hire an Inspector to do your phased home inspection as we had lots of flaws brought to them during the inspection reports during construction that we would not know about if we just hired an inspector for the before closing inspection. Have all your questions answered before signing the contract. This might not be an easy process with them but your Realtor will be your mediator. Their mortgage team is not service oriented neither. ... More

So many issues with my first time buying experience. Sales team is great but the builders not responsive or helpful!

Right until the contract is signed everything worked great but after that things fell apart. Major issues were never communicated like garage size was totally wrong where car won't fit and was not even communicated by builder. After we moved there were issues and when warranty is contacted there is either no response or they say it is not covered under warranty. Very frustrated with this purchase and will never recommend Pulte.

Bad customer service. Bad finish’s on the house. Nothing lineup. And they promised to have an individual within the first month to take care of any issues and it’s has been a month an half and no response!!!! Be careful and check out all final touch’s especially your windows, (top and bottom not the exact measurement). Bad work over all.

Never recommend to any one. It has been a nightmare no updates, poor communication and very poor quality

For the price we paid for this house it should have been completed. Like the concrete should have been sealed, the grout should have been sealed, the granite countertops should have been sealed, the garage should have been fully insulated and dry walled, the garage doors should have been insulated. I could go on and on. I would NOT recommend anyone to buying one of Pulte overpriced unfinished houses. Then after closing it took more than 30 days to get a approved Occupancy Certificate..... And should I talk about the lack of getting problems resolved in a timely manner......... no offense to Nick but I would never buy another or suggest anyone to buy a home from them. ... More

Very disappointing

The Pulte home we just purchased is our fourth new home purchase and has been the most disappointing experience by far. Pulte is the exclusive builder in the area we purchased in. After numerous meetings with a sales agent we were not made aware of some key design options. One was very important and not explained thoroughly. The total costs for what I consider to be modest upgrades represented more than 50% of the base cost of the home/lot. An example of the lack of trustworthiness is on our cabinets. Spent $38K in upgrades and after closing we started to unpack and all of the 24" deep lower cabinets in the kitchen, laundry room and bathrooms had small 6" shelves. No shelves that were the full depth. This eliminates the ability to utilize the cabinet space. When approached about this concern we were told the come as is and these shelves will not be provided. This configuration was not disclosed during the options selection process. There are other examples I could provide. Regarding quality workmanship and materials. Our warranty repair list is at roughly 25 items. One example on this is the AC pad, simply walking around it to inspect it caused the pad/cement to crumble. When repair technicians have come out to fix warranty issues they don't speak english so its literally impossible to communicate. Repairs themselves have also not been up to par. One example of lack of responsiveness is our farmhouse kitchen sink. Upon final walk-through, we discovered a chip/crack which was clearly caused by someone dropping a tool in the sink. nearly 60 days later we still do not have a new sink or a repair done on it. This after numerous communications to confirm timing and a plan to correct. ... More

The quality of workmanship on these houses is extremely disappointing. 1 month in and they have to replace the sub-floor in the laundry room because it has a huge hump in it (FYI-Pulte knows this is an existing issue in all Modena homes) and have to tear apart and move a wall because it is not straight/square with the rest of the area. This shows the poor workmanship by the framer. The framer comes in and complains the whole time about making the repair and blaming it on other trades. The field management team and their unprofessional from day 1. They did not make the repairs necessary that were suppose to be completed from the walk through delaying my crew to do their construction which repeated for over a month. They finally come in a make the repairs and they are not done correctly. They put a band-aid on the sub-floor and had to fight to get it replaced. They can't be trusted to make the repairs correctly. I had to escalate it up to a corporate office locally and that still gave me mediocre results. Overall, I will never recommend Pulte again due to the lack of professionalism and commitment to get the house built right from the field management team and the continuous arguing from the so called "customer service" repair team. ... More

Low build quality and trades. House has problems and builder has disappeared. Very disappointing experience and will never consider Pulte in the future.

We are extremely dissatisfied with Party. There are numerous, five pages of items that were supposed to be fixed prior to move in. There were only a couple things fixed prior to distribution. We have been fixed, we have made schedule changes to be home a few of the items are addressed instead of all, wasting our time. Paint and drywall disgusting completely unacceptable.

The quality of the workmanship and problems/issues within the first two months of moving in is beyond acceptable. Over 40 errors in the home build at the closing walkthrough. Construction Manager refuses to communicate about fixing the problems at 8 weeks into my 12-month warranty. Our kitchen ceiling has had two roof leaks within 8 weeks of living in the home.

You will be spending a lot of your time fighting to get repairs completed! They will complete them but you have to fight to get them completed.