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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14126 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14126 Reviews in All Areas

Star Rating Breakdown

5 ★ 6720

4 ★ 2898

3 ★ 2099

2 ★ 1246

1 ★ 1163

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Poor workmanship!

  • Raffaela P.
  • Verified HomeBuyer
  • May 12, 2021
  • Vernon Hills, IL

I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!

Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home, especially since this should be such an exciting time. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The experience with Pulte Homes was horrible.

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2021
  • St Augustine, FL

The experience with Pulte Homes was horrible. We’ve had numerous issues and many have taken a long time to fix and some will probably never get fixed. The attention to detail when doing the finishing was not done at all. Painting and caulking are just to name a few. We had electrical issues and a major drainage problem in our backyard that still has not been corrected. We expected somethings would need to be corrected in a new home but ours was over the top.

Pulte Homes responded:
We are so disappointed to hear that you have had a negative experience and that you are unhappy with your new home. We would like to help escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst quality work for the price

  • Beth L.
  • Verified HomeBuyer
  • April 16, 2021
  • Hollywood, FL

They charge top dollar show beautiful models and deliver horrible quality houses. Sadly very disappointed

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home. We would like to learn more about your experience so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

It Doesn’t Matter To You!

  • James K.
  • Verified HomeBuyer
  • April 15, 2021
  • Houston, TX

I filled one of these out in great detail and no one responded so please stop sending these because they obviously don’t matter and no one cares.

Pulte Homes responded:
We are so very sorry to hear that our team has not been attentive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality Not Good

  • Vuong D.
  • Verified HomeBuyer
  • April 08, 2021
  • McKinney, TX

Pulte home and Builder are not good at all. Do not go with Pulte home.

Pulte Homes responded:
We are disappointed to hear that you would not recommend our services. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for leaving a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap homes

  • Sumit G.
  • Verified HomeBuyer
  • April 08, 2021
  • Apex, NC

Cheap Homes, never buy from Pulte

Pulte Homes responded:
We are so disappointed that you are unhappy with your home and would not recommend our services. If there is any other feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Worst production build experience.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2021
  • Oakland, FL

Worst production build experience.

Pulte Homes responded:
We are so disappointed to hear that you had a bad experience building your new home with us. If there is any additional information you would like to provide or any issues we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible Experience

  • Nathan E.
  • Verified HomeBuyer
  • March 03, 2021
  • Buckeye, AZ

Electrical, plumbing, and flooring issues were supposed to be fixed prior to closing on our home. We were assured everything was completed and ready for us to move in. We are having major electrical problems and plumbing issues since we moved in and they have not been addressed yet. We also have structural issues that have not been addressed. Garage company has yet to fix our garage doors. We closed in the beginning of January and as of March 3rd, nothing has been fixed. We have tried to reach out to our Field Manager and no response. The windows do not open and shut correctly. The home ...

Pulte Homes responded:
We are so disappointed that you had a negative experience working with us and are having a frustrating time getting your issues addressed. We would like to learn more so we can escalate this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The horrible laborers that urinated in pvs pipes and in empty bottles in my home & the disgusting finish of the drywall and painting.

  • John M.
  • Verified HomeBuyer
  • February 02, 2021
  • Flemington, NJ

Stay away from Pulte Builders .... they use unqualified people to build your home.

Pulte Homes responded:
We are very concerned to hear that these things were discovered in your home. We would like to learn more so we can address this situation appropriately. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Terrible experience!

  • Brenda C.
  • Verified HomeBuyer
  • January 27, 2021
  • St Augustine, FL

Terrible experience!! They don't pay their bill. I would never ever recommend this builder to my worst enemy!!!

Pulte Homes responded:
We are so disappointed to hear that you had a terrible experience working with us. We would be happy to address any concerns you have or discuss this negative situation. In order to do so, please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The quality of construction is very very bad.

  • Yerbol K.
  • Verified HomeBuyer
  • January 26, 2021
  • Hollywood, FL

The quality of construction is very very bad. Siting in the kitchen I hear toilet noise on the second floor. The cheapest materials and poor quality.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would be happy to look into your concerns if you could please email customersupport@pultegroup.com with a brief summary of these issues along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very poor quality and shoddy workmanship

  • Padmakar N.
  • Verified HomeBuyer
  • January 26, 2021
  • Irvine, CA

This is our first home and we bought with a lot of excitement and hope. But unfortunately all of our joy of buying new home just disappear within a week as we found numerous build quality issues in each and every part of the house, it is just 3rd we are living here. We do not know how many more we yet to come across. It is just killing our confidence and making us lose trust in this Pulte builder. Even pricing Vs Upgrades they provide are very inconsistent. Interior and exterior build quality and materials are of poorest quality and on top of it workmanship is very very shoddy. It seems they ...

Pulte Homes responded:
We are incredibly disappointed to hear how unhappy you are with your new home. We would like to look into this situation and escalate your concerns as necessary. In order to do so we would greatly appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sloppy

  • Ian F.
  • Verified HomeBuyer
  • January 26, 2021
  • San Antonio, TX

The workmanship is sloppy and lazy. All the finishes in our home look terrible and have issues. I’m terrified to think of things behind the walls that we can’t see. There’s no quality assurance and no follow up to reported issues. Do not build with Pulte. I wish I could move back to my DR Horton home.

Pulte Homes responded:
We are disappointed to hear that you are unhappy with your new home. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Home that will cracked even before 1 month

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2021
  • Clarksburg, MD

The house started showing cracks and the ceiling starts to deteriorated and some drywalls starts to sink within a month. The builder ask you to give them a great survey rate and they do not fix the repairs that suppose to be done prior to closing if you don't comply on it. They claim the house is high quality, but I never seen this low quality even from various leasing apartments

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and are experiencing unresolved concerns. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Spent half a million dollars to get a home that is falling apart

  • Brian B.
  • Verified HomeBuyer
  • January 06, 2021
  • Spring Hill, TN

Spent half a million dollars to get a home that is falling apart around me after only a month. Garbage.

Pulte Homes responded:
Oh no! We are concerned to hear that you are experiencing concerns with your new home. We would like to learn more so we can address these issues accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - i have closed house on November 30th and they didnt gave me a

  • Leelakumarraja L.
  • Verified HomeBuyer
  • January 06, 2021
  • Louisville, KY

i have closed house on November 30th and they didnt gave me a key until after 15 emails, Today is 6th December, still there are many pending works which they have not bothered to complete even after many emails and calls.

Pulte Homes responded:
We are so disappointed to hear that you are having a hard time getting in touch with our team to address your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lack of craftmanship and quality control.

  • Adam P.
  • Verified HomeBuyer
  • December 20, 2020
  • Spring Hill, TN

Complete nightmare! From poor materials to inexperience, cheap contractors. Add that with zero quality control and you get a poorly built house. Pulte's only goal is to get your money then forget about you. They rushed us through the closing process, (still had blue tape after we closed) rush the construction process at the last minute. Get you to close then refuse to come back and fix anything. We have been in out home for 4 months and have beet met with unanswered emails and phone calls. Pulte and everyone who works for Pulte is unprofessional and in way over their heads. An overall ...

Pulte Homes responded:
We are extremely disappointed to hear that you have had such a negative experience and are dealing with unresolved concerns with your new home. We would like to address this situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

This home has deplorable plumbing issues

  • Monita J.
  • Verified HomeBuyer
  • December 15, 2020
  • Saint Cloud, FL

The issues I’ve had with the plumbing has existed since I closed on the home 23 September 2020 and it’s 15 December 2020 and the plumbing is still backing up. My bathroom and shower are inoperable.

Pulte Homes responded:
We are so sorry to hear that you are having plumbing issues with your new home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - No one is held accountable.

  • Timothy F.
  • Verified HomeBuyer
  • December 04, 2020
  • Wylie, TX

No one is held accountable. One of the workers was smoke pot. Grant makes excuses and just tells me to cover up the faulty work. Things were not built to standard. You will be hearing from the VA construction building office within a week

Pulte Homes responded:
We are deeply concerned that you have had this experience whilst building your new home. We would like to learn more so we can escalate the situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality of materials and incomplete work

  • Yashwanth C.
  • Verified HomeBuyer
  • December 01, 2020
  • Novi, MI

The home had a ton of issues and the construction team has not been open and honest about fixing the lingering issues and had been punting them to Warranty instead of taking ownership.

Pulte Homes responded:
We are so sorry to hear that you are having a hard time getting your concerns addressed and aren't experiencing excellent communication with our team. We would like to assist and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you so much. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Sorry I had a very bad experience with Pulte home they don’t

  • Qusia M.
  • Verified HomeBuyer
  • November 04, 2020
  • Novi, MI

Sorry I had a very bad experience with Pulte home they don’t do the right think

Pulte Homes responded:
We are so sorry to hear that you had a bad experience working with us. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. Thank you for leaving a review. ^AS

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New Home with poor quality work

  • William F.
  • Verified HomeBuyer
  • November 03, 2020
  • Peoria, AZ

We purchased our home in April which was supposed to be ready November-January. We we informed in July we would close in September. We did our walk through and noticed several things which we noted and were supposed to be fixed before closing. . We closed and moved in a week later. The house was left a mess. (we were told construction clean) Cabinets were chipped and covered with paint, the workers left chicken bones, nails, bottles and so much debris in our yard and front of house. We have already had a nail in our tire. Our floors which we upgraded were covered with grout which is not ...

Pulte Homes responded:
Thank you for taking the time to outline your experience although it is disappointing for us to hear. We would like to escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AS

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

There was so many things wrong with the house we didn't catch everything because we were focused on the really major issues.

  • Brandon B.
  • Verified HomeBuyer
  • November 03, 2020
  • Rio Rancho, NM

No I would never recommend pulte to someone else. It was a horrible home buying experience and pulte still hasn't fixed things that were discussed during our final walk through.

Pulte Homes responded:
We are so sorry that you have had a negative experience and are having a frustrating time getting your issues addressed. We would like to make leadership aware of this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2020
  • Minneapolis, MN

Poo quality building.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely poor quality, horrible customer care after closing on the home, lack of following through to make sure customers are satisfied, very dishonest company. Simply horrible experience buying a Pulte home.

  • Monica J.
  • Verified HomeBuyer
  • September 11, 2020
  • North Caldwell, NJ

We were lied to repeated times by employees at Pulte about the size and grading of our house. The quality of the house is an absolute disgrace, lack of consistency in the finishing even though the houses are the same model. We have to fight with Pulte to fix the issues we have had specially with the backyard and side yard. This was supposed to be our dream house but it has become our nightmare house. Leadership of Pulte should come to the neighborhood and ask each homeowner how satisfied we are with these homes. The CEO of Pulte would be embarrassed after hearing each of our comments about ...

Pulte Homes responded:
We would like to sincerely apologize that you have had such a negative and frustrating experience. Thank you for taking the time to share this feedback so we can share it with leadership and use it to better the new home build process for our customers. We would like to make sure we look into this situation appropriately and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns, along with your address and contact information. Thank you again. ^AS

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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