Pulte Homes Reviews

All I can say is that I would never recommend Pulte to anyone ever! There is dried plaster and junk under the carpet so we step on bumps all over the floor, painting and trim work is terrible inside and out.. I can go on and on!!

Very bad experience,I wish I never buy from this company ,from the moment they give you the keys ,nobody there to help you like the low voltage company,I need to have another company to fix they mistakes

I have found the workmanship quality on Pulte Homes is terrible. I would never purchase a Pulte home again. Very unhappy with the quality of workmanship. We hear nothing but excuses as to why things are not done right.

We have had nothing but issues with this home, and construction managers who say something will get repaired and then it either doesn’t or takes forever. From the craftsmanship to the Pulte Mortage people rushing us through every step. I couldn’t be more disappointed with a million dollar + transaction. I would never buy another home through Pulte again.

The entire experience has been nothing short of horrible. From the very beginning, I was overpromised and underdelivered. Prior to closing, I identified a list of issues that I was assured would be taken care of either before or shortly after closing. Instead, I had to constantly follow up just to get basic items addressed. The workmanship was extremely poor—baseboards were coming off, carpet threads were loose, and the paint job was blotchy and careless. I opened a ticket for the HVAC system because the AC unit was noisy and had condensation on it, only to be told the noise was “within threshold.” After pushing for months, the HVAC company finally came out (three months after closing) and confirmed I was right: the connection wasn’t done properly, and the system was overpowered, which caused the intense noise. The same thing happened with the carpet. I raised concerns that it was not stretched or tucked properly, but I was told it was “within tolerance.” A few months later, there’s now a bald spot at the top of my stairs—exactly what I warned them about. Every time I raise a valid concern, I feel gaslit and dismissed, as if customer satisfaction and quality mean nothing compared to rushing homes out the door. The worst discovery came when I replaced one of the builder’s basic toilets. Upon removing the baseboard in the master shower, I found mold. I immediately filed a ticket, and while this was the one issue they acted on quickly (within a week), the fact that it existed at all was alarming. After much insistence, they finally conducted a proper inspection and had to tear down the entire wall in the master, remove moldy boards, and rebuild. While there was no active leak at that point, it’s clear there must have been one during construction that was never disclosed or handled properly. This was my very first home purchase, and instead of being an exciting milestone, it has been the worst experience of my life. I would strongly recommend avoiding this builder. Go with a smaller contractor who values quality, accountability, and customer service—because this company clearly does not. ... More

The experience with Pulte was and continues to be horrible! They are unresponsive and do not follow up on issues! I would never ever buy another Pulte home!

Beware of sales they get involved with closing in a bad way

First, they force you to use their mortgage company and then they sell your mortgage before the first payment is due to a company you never heard of. Second, they sell craftsmanship. We have made 12 work orders on a brand new house. From no remote to a fireplace to stairs that are stained 2 different colors. Third, it takes weeks for them to get back to you and another 2 weeks for it to repaired. Fourth, we had 3 different contractors building the house in 10 months. Who left, who got fired. In regards to the financial side your always dealing with different people, to much turn over with the employees. ... More

The employees of Pulte and some of the people Pulte hires as subcontractors have been very disrespectful to me.

Not good at all

Practically every wall in the home is crooked and/or out of plumb, the tile floor we paid nearly $30k to “upgrade” is laid so poorly that it has to be completely torn out and redone, the framing is so out of square in the garage that the garage door hangs off the slab by inches, windows damaged, paint drips and overspray everywhere, garage insulation and office sound deadening options we paid nearly $10k extra for simply weren’t installed, the cabinets are damaged and misaligned, windows are damaged, door trim is beat up and damaged, lights installed a foot off-center in the bathroom, the list goes on and on and on. Not to mention the sales staff giving us completely wrong information regarding the location of utilities that cost us several thousand dollars in wasted options. The lot we paid a $200k premium for has the water meter stuck in the side yard where the utility gate is that was never disclosed, wasting a good portion of the usability of the lot. An absolute trash builder that everyone should run away from. Oh, not to mention you can’t even get your survey right. We’re in Estate not “Skylin” (aka Skyline). ... More

I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.

Very Bad no one cares about the quality

I hahve problems from the beginng no body took care of it

We have water leaking from our bathroom into our main floor, we have a sink hole in our front yard due to a suspected sewage leak, we have water coming through or basement ceiling from the HVAC system, we have water damage in our family room from a roof leak and this is just the water problems. We have electrical problems, smarthome system that was wired incorrectly, and subfloor8ng issues.

I purchased a brand new home from Pulte in April 2025. Just two months later, the inner pane of our double-glazed sliding glass door spontaneously shattered—with absolutely no sign of impact, misuse, or damage to the exterior pane. This is a textbook example of a stress fracture or material defect, which is supposed to be covered under Pulte’s 1-year limited warranty (per their own performance standards under section 10.5 for cracked windows and stress cracks). A properly manufactured and well installed door SHOULD NOT spontaneously crack within 2 months. It’s the right door that is fixed and does not move, so nothing hit the door. Despite this, we’ve received no meaningful support or ownership from Pulte. We’ve asked for escalation, but the response has been dismissive at best. STILL WAITING FOR A RESOLUTION! We expected better from a national builder. If this is the level of warranty service you can expect in your first year of ownership, I strongly urge others to reconsider before building with Pulte. ... More

Have mold after 1 month in basement as it was never built properly. Flag at inspection and during build, was never resolved although promised it would be. Warranty denied for “underground spring” - you are not allowed to build on underground springs and nobody checked or proved that. They just dont want to honor their warranty for poor not up to code build.

This is the worst craftsmanship I ever seen, from the walls, floors, Ctop, cabinets and much more. I closed around 5/12 and I still have issues with my cabinets not being completed. Also Workers using my electricity and water, like there’s no supervision for them so they do as pleased. I would never recommend this builder to anyone. Worst experience ever!!!

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

I have called multiple times to fix the sink. Because it has a leak. They have came twice to fix it and the same leak still continues. I also called for chipped tiles, no one has called me back. Almost as if I never called. The ac has some kind of shortage in one room, where the ac doesn’t hit the same as the entire house. When I first moved no ac was hitting that room, someone came to fix it, and they got the ac to get to the room but it’s not as strong as the rest of the house. Pulte homes are not cheap homes I would expect better quality of work and better treatment.

Pulte does a rush job. Everything from the installation of the doors to the paint job to the construction of the walls was clearly done in a haphazard fashion showing a lack of care. Even the toilet they installed had a crack in the basin. Whenever an issue arises, I have to play email and telephone tag to get any kind of response. And then, there’s a lot of gaslighting about whether or not the issue I present is truly a problem. Don’t buy Pulte.

I would never do this again

Build quality is really bad. Customer Care personnel is not effective in terms of responding.

Absolutely HORRIBLE workmanship. Building the house was a nightmare, my floor plan was messed up multiple times, my items that were installed were incorrect multiple times, the paint is cheap, the walls were not all the way sanded down, the work looks cheap and there are multiple things that still need to be fixed including the leaking pipes. Would love to share pictures if you give me a link to upload. Not worth the 1.2 million dollars and would not recommend to anyone I know.

Please thoroughly review the design diagram, specifications, and dimensions of everything in your home. It will be a large document, but it's important to take the time to go through it carefully. Here are a few issues I personally encountered that you might want to watch out for: No electrical outlet in the gathering room for a TV – this was missed in my case. Bathtub size – the standard tub provided was smaller than expected. Make sure to confirm and request a regular-sized one if needed. Kitchen sink – the installed sink was about 1 inch smaller than the one shown in the design studio. Double-check and request a correction if necessary. Water pooling on the porch – although it may pass code, standing water can freeze in winter and become a slipping hazard. Ask for this to be addressed. Energy leaks in the loft – I experienced a 17-degree temperature difference due to air leaks from the garage attic. These are hard to detect, so consider hiring an external inspector to identify and report such issues. Wavy trim and drywall – check for quality and consistency in finishes. Taking these precautions early can save you from costly fixes later. ... More