Pulte Homes Reviews

Very bad finishing work, very irresponsible customer service managers when it comes to getting issues fixed, you call them, they give you the run around, and never get back to you. They make appointment with contractors to get issues fixed, you sit at home waiting and 95% of the time, contractors don’t show up. They managed to turn our dream house into a nightmare with they lack of respect and responsiveness to the house issues, you pretty much have to chase them, and almost beg to fix issues at the house that you paid a lot of money for, like they doing you a favor. I’ve been waiting two months to use a summer kitchen that I paid $18.000,00 for, and still can’t because, the work on it is not complete, not counting the many others finishing issues and I’ve been begging them to have the contractor come and finish, and nothing! I am pretty much giving up on them , and I’m going to have to use legal means to force them to honor the house warranty. I had issues with pulte from day one , beginning with the sales manager, that after the sale was secured, never answered or returned my phone calls and text messages. This was a sign , that I was about to get frustrated throughout the whole buying process, and so I was and still am .The only one that tried to help me in whatever he could, was the foreman named Dominic Romano, other then him, everybody else just give you the run around, and believe me, make you mad. Very bad house buying experience I’ve been having with pulte, not happy at all and I’ll never do business with them again in the future. If you don’t believe me, buy a house with them and find it out for your self . Absolutely not recommended! ... More

This is the worst business of my life. the house does not have any construction quality for the price. Poorly painted, caulking missing on all walls, exposed drywall, hunched walls, none with 90 degrees, all doors scratched and poorly painted as well as door frames. The air conditioning has been damaged 5 times, the last time I was without air conditioning for more than 24 hours and they still haven't given a solution. Driveway flooring sagging, cabinets damaged, backsplash poorly done, you would never recommend anyone buy a home from Pulte. The warranty department takes time to respond and solve the problems ... More

Absolutely Substandard appliances given, since one month issues are not being addressed. Only a blame game, fire alarm is not functioning well and beeps daily full day and night. Appliances provided are substandard and not working, Pulte executives say they can’t do anything. Children have final exams and we are living in a devastated state with Pulte homes

Terrible experience from start to finish. Don’t communicate, aren’t honest, and don’t really care about the customer. Bottom line focused and any cost. Would love to talk to someone about all this but they actually want to hear.

They distract you from the big issues before closing. Then once you close everything has to go through warranty. Don’t close without a professional at your side

Promises made. Promises not kept

Be cautious about one sided contract. If you delay closing they charge $250 a day. If they delay closing they don’t pay you anything. Delivering a finished home before closing is never in their dictionary, to have buffer for inspection is not a possibility. Pending stuff we’re promised to be finished in a week time after closing, it is now one & half month and people are not even responding. Struggling to connect. Pulte inspection on making sure your specifications are taken care is zero. They give the drawings to sub contractors, if the do their job 100% you are lucky. If you find out your specifications are not there, they take their own sweet time to look and react on it. I have ordered for front load washer and dryer but delivered top load and they say as per the codes it is what I have ordered. The contractor’s language in the itemized list says FL duet, which we understand as front load, contractor confirmed that he has placed an order to replace, now he is saying he can not. I don’t understand where did his order go. Minor upgrades are charged for and not worried to take care of them while constructing. If you don’t notice those upgrades, your money is gone… Not responding to my email even once is the heights of their customer focus business. ... More

The worst build process I’ve ever been through in my life. Too many issues to type but all it takes is one look through my history. Since I’ve been in the home (2 months), I’ve already had a ceiling leak in my master bath, electrical problems (outlets not working in all bathrooms, window still not fixed that was on closing detail, landscaping not completed. I would not and will not recommend Pulte, not even to my worst enemy.

Terrible experience with Pulte. This is my fourth new build and I understand there will be problems with the home after it's finished. The workmanship is sloppy, lack of accountability is unacceptable, and communication should have been much better. My small home of less than 1,800 sq. ft. and priced over 500K, and it looks more like a $250K home. Closets and pantry wire shelves are narrow, they could have installed the much deeper size or wood shelves. Vent hood was installed crooked and only attached to wall with one nail, not four like it should have been. When garage door opens it sounds like a tank is driving through the door...extremely loud.! The worst experience was at the Design Center. Design Consultant told me many things that were incorrect. She lacked any attention to my needs and my questions. I was not allowed to return to Design Center when I changed my mind on a few things and they (she) would only forward me pictures via email and/or text to choose my tile from. What happened to "excellent customer service" as Pulte claims to provide? ... More

All areas of the home are having issues. Knowingly installing recalled electrical panels and refusing to replace them tells the ethical issue. Doors and windows do not match and close properly. The hardware installed is not aligned and is crooked. Tiles have grout and glues that weren't cleaned properly now it is too late to clean. I do not recommend anyone paying round million dollars for the home they are building. Please vet other builders before choosing Pulti.

Product not delivered as promised, material used very bad quality for high price paid, this makes me think buying an old charmed home and do updates my self

Facing issues on many areas. First of all the build quality is very poor and finishing is not good at all. I will explain this in detail. The issues which I have stated at walk through wasn't cleared when they handed over the keys. The main front door was tight and they replaced it but I had to wait more than a week to get that fixed. Still I'm having issues with the door. Also the storage door at downstairs and the sliding door of closet got broken after first use. Light fixtures are not properly aligned in many areas. 2 stations on sprinkler system is not working. Everyday Im seeing new issues. Overall I'm not completely satisfied with the purchase and will recommend to ... More

Karla never responds to messages. Home was not completed on closing. To the day still unfinished items not taken care off. Terrible customer service and built

All issues were uncovered after closing. Below are areas of concern 1. Poor quality paint job despite paying for an upgrade 2. Cheap finishes in the home from faucets/shower heads (paid upgrade), carpet (paid upgrade), tile (paid upgrade), bathroom sinks (paid upgrade) are poor quality and cheap looking. The upgraded tile was also poor quality and the grout applied looks like sloppy and full of holes. 3. No landscaping package offered on an $800k+ home. There are multiple areas of uneven grading for the entire lawn. Grass is dying as the pressure in the sprinkler system is awful. Was informed that it is a known problem but Pulte has done nothing to address it. Nothing will be done to fix as as closing has already taken place, 4. The upgraded cabinets are also poor quality with an installer who did not paid attention to detail; caulking had to be cleaned in numerous areas; nailheads visible on cabinets, visible joint lines etc. 5. Electrical outlets/lights not working in a few areas. 6. Drywall and stucco issues throughout the home. This list just scratches the surface. The bottom line is Pulte does not deliver a high quality home with finishes comparable to its price point. Every single aspect of the home was sub contracted without any expectations of holding contractors to a high standard. This experience demonstrates Pulte has adopted a “profit at the expense of quality” attitude with home building. Pulte will nickel and dime you for every single aspect of the home but fails to deliver anything that would be considered polished and finished. If you are relying on Pulte’s previous reputation as a quality home builder, please don’t. Choose a builder who delivers on a quality home and prides itself on quality workmanship. ... More

Roof was leaking, ever since the home was built and house had mold on the walls and under the floor right after closing. Was told by roofer that this was a common issue due to framing. Pulte is still building this elevation, so buyer beware. False promises and sweet talking before signing of contract. Lot premium is a rip off, and appraisal is only for the base price. Base price includes nothing of value. I would NOT recommend this builder, nor would I be buying a Pulte home again.

Sales agent says one thing to one person and something else to another. Working with the mortgage company was one of the worst experiences of our lives. Title and insurance companies were easy to deal with. Project managers must be over worked because nothing seems to get done in a timely manner- we moved in over a month ago and our door doesn’t lock- still waiting for someone to come and fix it- have to go back to our home in the north soon so will probably have to fix it ourselves. Also light switch cutouts are carelessly done leaving gaps around plates-don’t expect them to fix this. Any repairs noted on walk through still have not been done. ... More

The overall experience is poor. Your sales person lies (found the proof now fyi) just to get the sale and doesn't care about the person, the initial approach was with a demeaner towards me and the overall process is full of hidden fees you're not told of until the very last minute. Closing was attempted while the driveway was being poured, literally walking into the house through boards. VERY poor taste. Craftmenship is honestly shameful, it's noticable every single cheap item was selected and the amount of error and lack of attention to detail is noticed as you walk through the house and start living. Every day is a new thing that just disappoints the overall quality provided by Pulte. I will NEVER buy or recommend Pulte ever again. Worst service and experience of my life. ... More

Waited over a year for a home promised to be delivered in 6 to 8 months, only to be subjected to the sub-standard materials, sub-standard workmanship, overlooked construction discrepancies by the construction managers, paid upgrades that were never installed, lack of care or concern during the warranty period with NO follow-up to inquiries. We were also provided a poor turn-over of the home; not provided with any administrative access to our touch panels, nor the garage door keypad (which should not have been installed). We were also never provided any drawings of our home. With every newly constructed home that we have owned, in the state of Florida, the builder provided us a set of detailed drawings of the home, in case we need to update or modify our home at our leisure. This is an inevitable reality for disabled military Veterans, of a combined 48 years of honorable service to our country. Even with this request we received opposition from Pulte Homes and are forced to divulge private HIPPA protected medical information to receive drawings, to honor this request? As we stated previously, we will NEVER recommend, nor endorse the Pulte brand. ... More

Not even the sales team is nice. They are not knowledgeable at all, rude people. House bad, frames bad, plumbing bad issues since the first day

No body take responsability. They say that the contractor come to home to fix the damage and the contractor come very late or don't appear for the house, so waste my time, my money and my patience, i signed two month ago and I can't live in the house because they repair something and damage other thing, I think that this nigtmare never will finish. I need to somebody to take my claims

Found multiple major issues after moving in, regret the purchase now. They haste the closing and later found two big holes in the wall behind the kitchen cabinets leading to rodents. Having issues with AC unit.

Initial part of Pulte buying and building process goes smoothly, but once you get closer to closing it turns negative. They communicate like you are their priority, but all they care about is closing and getting your money. Once the closing date is set they don't charge it, even if they are behind. They do a poor quality rush job to ensure they can close. Then on the remaining items you are stuck dealing with contractors after closing which is a separate nightmare. After going through all the negative experience, you end up with a poor quality home with stains and scratches on the floor, uneven walls, paint stains on everything (floor, fixtures, etc.) across the house, poor paint job (can see drywall mud), mud stains on carpet, and much more. ... More

I've never seen so many corners being cut to save a few bucks and increase corporate profits. e.g. Commode door is an option. Build quality is the worst I have ever seen. Cracks, nail holes, unfinished surfaces are just a few examples. Main I sues are huge gaps in windows outside. Who does this? I've dealt with Lennar as well, and I was amazed how bad Pulte quality is.

Lack of response to poor workmanship!

We were forced to close before the property had all the final touches competed and it has been a mess trying to get the builder to hold their contractors accountable for the terrible work. The house still has not been completed.