Pulte Homes Reviews

this is the worst builder I ever bought from!!! The ac doesn't keep the home cool, all bedrooms and bathrooms as well as the laundry room and livingroom was 80+ degrees AT NIGHT WITH THE AC SET TO 70!!! this is worse when you factor in the outside temp at night is hovering only around 70 degrees every night!!! pulte sent some guy out who is horrible at his job and all he did was blamed us from the start and said we are lying despite me showing him the proof which includes photos and videos of temperature readings!!! the ac issue was a problem on day 1 since we moved in March 27th 2025 and is still ongoing!!! all they do is point their cheap dollar store thermometer device at the air vent and say "well i'm getting between 70-74 in various room so that's normal"!!! that logic is quite redundant because if point a thermometer at the source of cooling such as a fan than of course I'm going to get a much cooler reading but that has NOTHING TO DO WITH THE OVERALL TEMP OF THE SPACES THAT I'M MEASURING!!! that's just like me pointing a thermometer at the inside of my oven and getting a hot temp despite the food not being cooked while in that oven!!! another issue is that the cold water doesn't get cold and the hot water doesn't get hot in all areas of the house unless you run the water for about 3-5 minutes!!! I shouldn't have to run my water for several minutes just to get some cold water!!! and I also want to mention that the ac unit and handler are on the cheaper side but are charging top dollar for their homes!!! also, before closing there wasn't adequate insulation in an entire section of the house, several vents were damaged and deformed, and numerous other things that my inspector found a week before closing and the night before closing as well as on the day of closing!!! we been hear for about 2.5 months and we already hate it here and have major regrets because we paid $454,000 for for a cheap home that has been nothing but problems!!! we are very unhappy and very uncomfortable in our home!!! we bought portable ac units to somewhat keep the temperature comfortable but if we turn them off the temperature skyrockets back to over 80+ degrees which means we have to keep claim they do than they would buy back the house as I mentioned, but they won't I'them running 24/7 which increases our utility bill alot!!! my wife and I would like pulte to by back this home and give us atleast and additional $5,000 so that we can move into an apartment and pay movers!!! if pulte stand by their homes like theym sure of that!!! and since I know that they won't buy back the house, we'll have to consider selling the house in the next few months at a loss most likely!!! ... More

If I could give 0 stars I would. They have been dishonest and difficult throughout the entire process. We’ve had several issues arising from overall poor workmanship and negligence on part of their subcontractors which they refuse to take responsibility for. They nickel and dimed us for several upgrades, but bait and switched us and subbed out for things that were cheaper than what we had paid for. They have been dishonest and the quality of their homes cannot be justified by their price. I would not recommend at all.

i would prefer Taylor morrison or Aston woods. would not buy pulte homes in future anymore.

Rushed the customer to close before the house completed, wait the keys for couple days when signed all paperwork and payments, Moved in incomplete house inside and outside,roofing fly out couple times when heavy winds comes, lights falls down in the kichen,washing machines unsecured, leak in the kichen

The lack of quality control and the incompetence of Pulte homes contractors is beyond frustrating. Ten drywall holes were left to fix various issues ( water pipes , cabinets and more) after closing, and the response time for repairs is horrendous. Multiple follow-ups are required just to get anyone to show up. The shower floors have air pockets in them, causing them to break—this has already happened three times in last couple of months. The cabinets are poorly installed and misaligned, making the kitchen look like a disaster. The upgraded kitchen range burners are constantly malfunctioning, which is unacceptable for a new home. The garage door doesn’t open properly, and one of the panels was bent. Several windows have noticeable scratches, making them look cheap and poorly handled. The surround sound wiring is faulty and shorted. To top it off, the walls in this house are visibly curved at few places, which is something you’d never expect in a new build. The foam trims around the windows outside are misaligned with the stucco, making the exterior look sloppy. There are multiple breaks and cracks in the stucco, and the inside roof drywall finish is a complete mess with nail pops and bad finishing. This is just the start—there are countless other issues that i am not writing here. It’s clear that there’s no quality assurance in place, and Pulte Homes couldn’t care less about the product they’re putting out. They rush you to close, then push you off onto a customer support team that’s completely overwhelmed by the same complaints across hundreds of other homes. I bought this house hoping for peace of mind, but in the last three months, I’ve had more contractors in and out than I’ve seen in my entire life. Honestly, it would have been a smarter decision to buy an older home than to waste my money on a new build from Pulte Homes. ... More

Construction was of poor quality. They don't have accountability on any issues. They don't build consistent homes. Similar model homes have differences in the structures. Felt like waste of money buying from Pulte Homes.

Bad experience with pulte home purchase, and never recommend to anyone else.

I was promised by Dana that Pulte wanted my home perfect that’s why it took so long to finish. Let me tell you my house is far from perfect! On my final walk through with Brian and Dustin I, my son and granddaughter pointed out all the flaws and marked them with painters tape. They took no notes and kept nodding at the mistakes. When I moved in a week later the tape was gone and nothing was fixed. They did manage to put handles on my laundry room cabinets that’s all. I sent them text messages asking when they planned on coming back and was told they were not. My walls have cracks in the drywall, my oven doesn’t shut properly therefore the food isn’t cooking properly, my very expensive quartz countertops have chips in them they won’t even come out to see them, my wood floors have marks and scratches on them, again to bad I’m told, some of my tile doesn’t even go to the wall. My bathroom wall has a hole in it I’m wondering if hold will appear. Something is making me sneeze constantly I can’t wait to see what my doctor says about that. For what I paid for the house Pulte should be ashamed of themselves. You had no trouble taking my money and now you have washed your hands and will not stand behind your product. I also had to pay the first half of the taxes and wonder how long before I’m reimbursed, I wasn’t here until December 17, 2024. I also got a balanced forward on the New Albany Master group. To say I’m totally upset with Pulte is an understatement. Oh I also had my irrigation system freeze and explode water and shoot water all over my dirt for hours, nobody cared to help. Apparently Pulte checked the system and forgot to turn it off. Very sad. I don’t usually respond to review requests but enough is enough! You asked, let’s see how you respond. Do you care! ... More

Very cheap building quality, quick fix repairs, and a company that prides themselves on quality. Their advertised quality and the Pulte care experience was false. They care about covering up their mistakes quickly and quietly, they care about not taking accountability for major defects, and they also don’t care about using the homeowners time to conduct shotty repairs.

I am extremely dissatisfied with the poor workmanship and repeated water leaks in my brand‐new Pulte home. Multiple defects—ranging from improperly installed plumbing to inadequate insulation—have caused water damage to the subfloor, drywall, and carpeting. Despite reporting these issues immediately, the builder’s response has been slow and dismissive, forcing me to personally manage moisture mitigation and mold prevention at my own expense. In my view, these failures go beyond minor oversights; they raise serious concerns about Pulte’s compliance with industry standards and building codes. The refusal to provide thorough inspections or proper remediation, even after multiple incidents, suggests negligence and a lack of accountability. I believe this could leave the builder legally liable for ongoing structural damage and any health risks associated with mold or compromised materials. ... More

Too many things they leftover to fix. They said after closing we will fix but now they don’t show up

The building process was so stressful that I felt overlooked. I received no replies to my emails and had to follow up on every detail. Even after moving in, I'm still waiting for a response to the issues I've raised. The quality of the build is poor, and I've encountered nothing but lies. Pulte only seemed interested until the contract was signed. They're not a responsible builder. I cannot and will not recommend Pulte to anyone.

My experience has not been pleasant at all due to faulty plumbing in the wall of my master bathroom which created mold growth after leaking for an estimated 30 days before noticing. Excessive mold growth in linen closet resulted in drywall removal, tile removal, shower floor and tiles removed and mold remediation with plastic barriers to bathroom and master bedroom/closet and loud equipment in place for many days before a second mold test came back clean. Air duct cleaning also happened. Reconstruction has been a nightmare, never thought it could get worse, but it did, with one hand not knowing what the other is doing and laborers who obviously don't care about their responsibilities. Tub was reset by plumbers and was not square, they knew there was a problem at the time, Supervisor knew there was a problem at the time, but all trades were told to just keep going. Drywall was put back up, tile guys were called out to tile, and they tried to remedy the knee wall not being square by building out the wall on one side, creating another problem - the wall was not flush now. Totally wrong. No supervision. I had to stop the guy from grouting the tile at 6pm one night (after being a one-man crew all day doing horrible work!) after it was all reinstalled only to have the supervisors come out next day agreeing it all needed to be ripped out and started again. As a single homeowner with pets, I have had to be home waiting for numerous contractors, too many to count, through this entire time, of which, I have been without use of my bedroom, bathroom and closet. Everything in my house is covered in dust repeatedly causing respiratory concerns from the various workers in and out,cutting, tracking dusteverywhere,etc.. I've had to pay to put my dog in daycare as much as possible. I'd be told workers were coming, put my dog in daycare, and then the workers don't show and I had to pay for the daycare for nothing. I have been waiting around, missing work as I am a Realtor and have not been able to be out in the field in the height of season...yet the necessary repairs and reconstruction still lingers with nobody at my house it is now10:00am and supposedly they are on their way after yesterday was a no-show last minute - yet another wasted day of blocking my calendar for nothing. The skillsets of those hired to do the work is beyond questionable and the care and attention although one frontman was sent to be the happy face, at the end of today, I will be without use of my bathroom/bathtub (I have a bad back and I need to soak in a tub for relief!) for 46 days. To send me a request for an honest review is appreciated and I hope that this will reach a level of competance in the company that will do something about getting this rectified ASAP. I need my tile that was reordered. I need my grout. I need a skilled labor-force to reinstall it and get it done. Is that too much to ask for? ... More

Zero stars. 1) My wife's foot was injured due to Pulte's poor workmanship and intentional neglect of a known safety hazard. They still deny it now. 2) They laid down straw and seed despite knowing that temperatures would drop below 32F, completely ignoring common sense. 3) There is water leakage and a strange cracking sound behind the wall, which Pulte insists is normal. 4) I have tons of other issues I could go on and on about.

This unfortunately has been the worst home purchasing experience. From the beginning to the end. I have purchased several new build homes and by far this has been the worst experience. The one highlight was the project manager Armando. He made the walk-through enjoyable. When purchasing a new home, the experience should be memorable and exciting. This was the opposite. From the sales agent to the mortgage personnel. The worst service I've ever experience. I'm still having issues and concerns about the home and things not working properly and the response is so slow. If I had the opportunity to do this over, I would purchase from another builder. ... More

We had the worst experience buying this house and this is our 3rd new construction home. 11 months to build a home.. We were not given regular updates on the construction process and the exact reason for the 3 month delay due to not having water and power to the community. Nobody could tell me the reason for the delay- just that they were waiting on Edison.. They gave us a closing date, we signed loan docs and they old us to change the utilities into our name then 4 days before closing said they were still waiting for Edison. Granted there was a fire in the area which I can understand set them back but for 3 months- no sorry and 2 of the months were before the fire.. The upgrade prices were outrageously priced and at time of the walk through the finishes in the shower were not correct. They did end up fixing during the 3 month delay. I reached out to management and of course no explanation. The home seems like it was just thrown together. A month and a half after closing Pulte still has not completed items they said they would at the time of the "Celebration" walk through. I would never buy a Pulte home or use Pulte Mortgage again. I had such high hopes for these companies. ... More

I would highly recommend not to buy with Pulte homes They use cheap quality materials and worst behavioral construction team. Once you close the home then you will be screwed up. Don’t trust sales and construction team words at any stage until you satisfy DON’T close the home.

Pulte is a terrible company!! Buyer Beware!!

While I like the home overall, the quality that Pulte keeps telling you about does not exist. Over 30 days post close and our punch list still has not been addressed. The end product is not satisfactory and we still have multiple issues with the home. The bandaids are already falling off. The cabinets are cheap. The only upgrades I would recommend are foundational with extended rooms otherwise I would recommend minimal upgrades and do it yourself post close. When it comes to the punch list, they simply remove the tape and not fix the original issue that was taped. And when they actually fix the issue, they create more. Our driveway is already cracking after bringing repaired twice. The interior paint job is like a 3rd grader did the painting. Nice home but terrible quality. Just prepare yourself for an end product that is nice but lacks the “Pulte Quality,” or maybe this is what Pulte considers quality? ... More

Bad material and bad construction technique.

TO Make the biggest mistake of your life. BUY a Pulte home.

1) The quality of the work is really worst The garage floor is full of cracks while handing over The back yard is having only uneven stones which renders the backyard to unusable until we spend more money on it. The counter top was provided without polishing The quality of the carpet work was worst and there are of places where the carpet is not even covered over the concrete floor There are cracks on the floor in front of the garage and the construction manager is simply ignoring them when raised to fix it.

Very Poor Quality. They don't take ownership, and there is no quality check. They just want to close the house ASAP. Once you close the house, they will just make some lame excuse in the name of "We are not a custom builder; we are a Production builder." It feels like I bought a remodeled house at the price of a New House.

We had high hopes. Workmanship is subpar Paid extra insulation in walls and roof which was not completed. Construction manager stated he thought we would not find out. Irrigation flooding front yard. Back wall falling down. It feels like we are living in a remodel in a brand new home. Pulte mortagage unresponsive and fees are astronomical. Pulte design center is the worst. They don’t know what included or what extra options. The price for options is ridiculous. We are heartbroken with experience, we had high hopes.

I raised a ticket with customer service for uneven surface in by backyard and the drain holes are too deep inside. Warranty manger came here to inspect but didn't took any action on my backyard, I raised the ticket even before the warranty period. After few days I raised the ticket to fix the backyard and Ron stopped by and had as look and we came to an agreement that my lawn need to be fixed but later on he said that he is not going fix it because my 30 day warranty is completed but I raised the ticket with in 30 days. If you guys can help me in this it will be great because I paid premium to the lot but still after that I got uneven backyard. Please take it as Serious because I raised the ticket even before the warranty period. ... More