Pulte Homes Reviews

We love the house. But there are so many cosmetic issues after closing. The manager on site seems like he didn’t regular his contractors on their workmanship and the quality of the house before closing on the house. After, closing we had to call in and address alot of problems and he was very selective on which emails he wanted to answer or reply. He was very unresponsive. For example, we contacted him about the issues and asked him to schedule for repair services he didn’t answer at all and it been like 2 weeks. I had to call costumer services and they told me they would have him to call me to explain and still nothing. We are very unhappy and disappointed. ... More

The house is beautiful, but some of the workmanship is subpar. Uneven caulking and grouting, grout not wiped from tile, nicks in the cabinets, a crack in my porch from day one. Then I learned my furnace was installed incorrectly, causing parts to be replaced. I was told that every house on the street has the same problem. I’m still waiting for it to be fixed. Not to mention that my downspout drains are not yet in, and I have no grass or landscaping. This is what happens when you hire random crews to work over each other; attention to detail is lost.

Victor G. was great to work with. We absolutely love our home!

Pulte is generally a good builder. The rating for quality of the materials and workmanship should be separated in my opinion. The quality of the materials is generally great. The workmanship is average or on occasion, less. The warranties they offer are excellent and are the reason I gave 4 stars for the "value for the price paid." We experienced a variety of problems both during the building process and after moving in. I think it is hard to rate the entire company lumped together, because some of the people we worked with went above and beyond, while others struggled to communicate well.

From start to finish we had an awesome experience! We could not be happier with our home and will push everyone we know that wants a new home to go with Pulte.

I like that I was able to get every question I asked answered and that the builder was prompt in correcting any recognized mistakes throughout the building process.

Our lease was ending and Pulte was able to get us into our new home with no delays on closing or move-in dates!! Took alot of stress out of a stressful situation!!

As far as my experience with Pulte was excellent with the home and quality also the construction Manager Jimmy was awesome and Kelly in the office. My only problem was with the Mortgage company, I felt like they could have done better in getting me qualified and listened more to me in the beginning but my overall experience was a good one and I do recommend them as a builder.

Our field manager Matthew was great to work with.

Great houses, great materials, and an exceptional warranty.

Quality of the home is poor and not meeting customer standard or satisfaction.

GREAT VALUE, VERY ATTRACTIVE AND MODERN UNITS. VERY COMFORTABLE AND COZY. WE LOVE OUR NEW HOME

In the beginning our experience was much more positive. Some of the employees really seem to care but the end result is sloppy trade work and lack of responsiveness to seeing issues to completion. AT best Pulte needs to add 4-6 to it's build time. Trades often do not show and many do such a poor jib it's amazing that they continue to hire them. I think they underestimate their buyers and often patch these houses together. Issues are addressed but not acted on. Trying to get the punch list completed requires endless phone calls and extreme frustration. The GC is great but it seems that his hands are tied as well. They start a project but do not see it through moving their handyman from house to house without completing anything. Items that need to be replaced have been "ordered" and are on "order" . I had to hire and pay my own handyman to fix several things ASAP. Extremely disappointed with some of the quality of work. Pulte needs to slow it down and care more about their product or they will end up like Ryan homes. Word of mouth is very powerful. ... More

No doubt that Pulte homes are high quality homes and the way the explain about the home is real worth .

The home buying process started off well and the house itself is nice, and there have been some quality people at Pulte whom we have encountered, but the problem we had near closing marred out overall experience. We were originally told the closing date would be around 5-6 months after we signed our contract, and we tried to communicate that closer to the six-month date is what we wanted. However, the house was built faster than planned. Normally this would be a good thing, but it wasn't for us because we couldn't move in that early because we were already on a rental lease at our old residence. A closing date was provided to us by the builder, and we tried to have it moved later by about 10 days. Not only did Pulte refuse, but actually then turned around and changed the closing date by pushing it about 10 days sooner. We tried to reason with Pulte, but during this time Pulte started delaying in its responses to us, which caused us a lot of stress during the time. It took about 2.5 weeks before we heard back with Pulte's final decision: no, they wouldn't change the closing date for us (unless we wanted to pay $400/day). The delayed response by Pulte meant that I couldn't lock in a mortgage rate at an optimal time, meaning I lost out on what would have been a better rate than I got. Because of Pulte's unprofessionalism and lack of responsiveness, it's going to cost us potentially thousands over the term of the mortgage. One would think that paying several hundreds of thousands of dollars for a home would include a highly professional level of service, but this was not true for us when working with Pulte. ... More

Love our new home and had a great experience building it with Pulte. We lived close by while it was being built and continually popped by to see it! The job site was always clean and looked great. That might seem like something small but I felt like Pulte was taking good care of something so meaningful to me.

Excellent responsiveness to consumer’s after-purchase problems or needs.

Drive way is cracking after 7 day of move in , most of the issues that we pointed out before the closing never got fix , tile floor is uneven, trim work is really poor , caulking in some areas looks like a 5 years old did it , you can see where on the walls where the paint was touch up , a lots of areas with a rough texture , we had a irrigation leak for almost a month , over spray in windows on the outside , trims in the house not painted right , overall a bunch of little stuff that will take my time out of work so I can be there for the bunch of vendors that will be going in and out my house , a big inconvenience because no one from pulte will Pay me for that time that I’ll be missing ... More

Such a great company to work with, with all of the advancements in modern technology its becoming quite obvious that the level of customer service and personal touch has suffered greatly in a lot of businesses these days. Pulte is absolutely not one of them, they are very friendly and accommodating to their customers and their needs. They have great communication as well as pride in what they do. I would recommend this company to anyone!

6 weeks after closing we still have outstanding items from Weather list. Our Field Manager keeps promising to resolve but then never does.

Excellent

We love our new home! Great value.

You can't have a quality product if you don't hire skilled employee's and sub-contractors. They make excuses but never get it fixed.

I would never build another home with Pulte. The people are nice and the paperwork processes were modern, but the home itself has the cheapest materials and fixtures, with little to no attention to detail. Uneven floors, lumpy yard, hacked cabinets, 40gal water tank for 4 bed, 3,000+ sq. ft. And after all the months of construction seems as if it was only broom swept.

Overall the building experience was positive, they finished the home in the time they promised, quality of the build was good, some small details that were fixed. In summary my experience has been positive.