Pulte Homes Reviews

Worst experience I have ever had buying anything.

This is the worst craftsmanship I ever seen, from the walls, floors, Ctop, cabinets and much more. I closed around 5/12 and I still have issues with my cabinets not being completed. Also Workers using my electricity and water, like there’s no supervision for them so they do as pleased. I would never recommend this builder to anyone. Worst experience ever!!!

Thanks to Julie and Estevan for assisting us the process. We love our new home!

At every step, builder was responsive and amazing. Thanks, I love my new home.

Pulte was reactive rather than proactive regarding problems. Pulte contracts with Arqai for smart homes, and Arqai is not a good company. When I reached out to Pulte to address concerns, there was no respone. Crickets. I would never buy from Pulte again.

Ad for Pulte shows a person in business casual clothing taking time to sit & talk/work through the process of how things in the house work & some type of information on where things are. Sakes pitch & empty promises. Building manager even told us that he holds the paperwork "hostage" until we agree that the house is fine to get people to sign. I couldn't believe he said it out loud. Total lack of professionalism. Our adult children are out of college & working. They will be in position to buy soon enough & unfortunately we cannot endorse a Pulte purchase. Sad because we were looking forward to ... More

A lot of issues with new home, Pulte not handling warranty requests with urgency.

This is our second experience living in condo/townhouse community. Our experience with Pulte exceeded our expectations. When a few issues came up after moving in, Pulte representative were quick to respond. Vince, Adam and Matt were great!

They were my biggest cheerleaders. They were so supportive and exacting in helping me to navigate the home buying process.

Jeff, our project manager, was awesome to work with. He kept us informed on the progress. Pulte Financial Dept was an absolute disaster to work with. Requested same information multiple times and on our way to closing, after 6 months of processing, notified us we required another 4582.51 to close. After 6 months they gave us an hour to come up with additional money!!!! Absolutely horrible.

Buying a new home is one of the biggest decisions of our lives, and choosing Pulte Homes was one of the best decisions we made throughout the process. From the very beginning, the entire team was professional, knowledgeable, and genuinely supportive. The design and quality of the home exceeded our expectations. We were impressed by the wide range of customization options, and the design studio helped us create a home that truly reflects our style and needs. Every detail, from the layout to the finishes, felt thoughtfully planned and beautifully executed. The construction process was transparent, and our field manager kept us updated every step of the way. We appreciated the regular walkthroughs and the prompt attention to any questions or concerns. It gave us peace of mind knowing we were in good hands. Pulte’s customer care didn’t end at closing. The post-move-in support has been outstanding, with quick responses and helpful follow-ups to ensure everything continues to go smoothly. We’re thrilled with our new home and grateful to Pulte for making the entire journey a positive and exciting experience. If you're looking for quality craftsmanship, excellent service, and a smooth home-buying experience, we highly recommend Pulte Homes ... More

Hi, unfortunately, I’m unable to provide any positive feedback at this time. Our entire community is struggling to get answers regarding improperly installed solar systems—despite having paid substantial sums in full. These installations, mandated by Pulte, were tied to a company that has since filed for bankruptcy, leaving us with unresolved issues and no accountability. What’s equally troubling is Pulte’s lack of cooperation. Beyond the solar debacle, we’re facing significant dissatisfaction with the overall construction quality of our newly built escrow homes. If inspections and quality checks had been carried out thoroughly, we wouldn’t be raising this many service tickets for brand-new properties. Even more concerning, some issues can’t be logged as service requests, despite their potential to cause future damage. For example, we've noticed excessive nails dumped all over on rain guards—posing a clear risk of blockage and water overflow. These oversights reflect a careless disregard for critical construction standards and homeowner safety. ... More

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Typical issues have risen since purchasing but the final walkthrough was horrible. Pulte Construction Manager was at first very responsive to things, generally; but, 3 months after purchase, Crickets/non responsive. Still finding defects! Kitchen cabinets are cheap builder grade (wish I inspected these before buying! Whomever designed this kitchen should stop drinking on the job or get more rest; home builder Pulte should be ashamed of this build! Cabinet's are some thin cheap S! L shaped with corner cabinets are hitting each other when fully opened. What an clarified poor, totally stupid desgn! Never buy Pulte again; Already planning to sell this box in one year! ... More

My wife & I had a great experience with Gretchen & Tim. They were both so helpful, informative, patient & sincere throughout the entire process.

Pulte makes new home construction affordable for middle class families who might otherwise not be able to, and I particularly appreciated that. That affordability means you'll sacrifice customization, but as long as you understand that trade off, you probably won't be disappointed. There were a lot of small things that could have been done or approached a lot better, but overall I wouldn't say not to go with Pulte, especially if you need a larger home. For the price, it's worth the small annoyances.

Amazing sales and closing process... No hidden fees, issues and the sales quote including closing costs was within 100.00 of final close numbers.. we researched Pulte for almost 2 years before buying and we are glad we went with Pulte. Our home is wonderful and the sales, title and warranty teams are phenomenal.

We only met the builder twice for the walk-thrus. Everything was explained well.

We had great Pulte construction managers

Bryson was exceptional. He cares about his work, his homeowners and has been the best part of buying our home!!! We will increase the star rating for response to issues when the warranty issues are finally addressed.

AC units for the home are entirely too small. My house won’t cool past 78 on a 100 degree day. People who work for pulte say the units only rated to cool 18-20 degrees below outside temp. Let me know how comfortable you would be in a 80 degree home in Texas. The contract company they use for HVAC is just spinning their wheels patching and plugging the system without recognizing and replacing/remodeling the entire system. Please tell me how a 2.5 ton unit is expected to cool a 2500 sq ft house. A multi million dollar builder cannot even provide the homes they build with adequate HVAC systems so they can penny pinch those profit margins and that bottom line just a little bit more. Pulte isn’t even involved in the process anymore for our HVAC requests because they’re so slow in getting someone out to our house to fix the issues, we’ve just bypassed them entirely. We have to have 3 window units inside of our $425,000 house because pulte cannot install adequate AC units to cool a house. Just imagine if you had two little infants who need cool areas to sleep, and the Pulte rep tells you your house won’t cool past 75 in the summer. Please tell me how that’s okay and/or acceptable. We’ve had issues with drawers being broke, doors not installed correctly, and our master bathtub being cracked. The service team and warranty department are not responsive to emails, and when they are it’s a minimum one week wait time to fix whatever issues you have. Overall our experience has been bad. We have to live in a cave with all of our blinds closed and black out curtains over them because the minute we open the big, beautiful windows to allow natural light in the house, it’s 80 degrees in the house. Not the quality of house I signed for. Very disappointed and if anybody can see this review or not I don’t care, but I will never buy another Pulte home again. ... More

The Sales and construction teams who gave us our new home were the best yet (this is our fifth Pulte home)!

Somewhat similar to every other builder.

Housing prices are all absurd these days so the value isn't really there, but the process itself was smooth and easy, with tons of help from various people in a timely manner. It was the easiest house purchase by far. The appliances and quality are great too.

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems