Pulte Homes Reviews

Very unhappy with the quality of work, poor workmanship Have put in request for repairs and fixing of faults noted, more than 4 weeks and no progress

We had issues from the get go with the Design Center to the Project Manager to Pulte Management. Every little thing was answered with "no, we can't do that", or "we're not a custom home builder." The Design Center was limited on some items and everything that was "included" was old school, old colors, or discontinued. There was one tile included for the floors and bathroom tile; it was beige. From there, everything was an upgrade. Now onto the Project Manager....while our house was being framed, I was a puddle in the middle of the house from the rain; the project manager's response was "it happens and depending on your flooring selection, it will leveled out." What? Next can you not put up tile racks in the bathrooms? Project Manager: "we have to do everything the way it is on the specs." Again, what? We're talking a minuscule item! City of Henderson Water Dept couldn't sign off because Pulte failed to comply in time after begin rejected twice by the City. Fortunately we knew someone who worked for the City, and Pulte corrected the problem knowing they were coming to inspect so we could keep our closing date. Prior to that at our walk-thru, the project manager told us that our closing would be delayed because they put in the wrong carpet. Really? And we were just supposed to say "oh, okay." No once again, I got on the phone with our sales person who really couldn't help and then I insisted that her manager call me. The next day miraculously the manager "found" the same carpet in the area and it was replaced. Our framing on the master bedroom window sags; and the ceiling/floor is off by 3/4" thus making crown molding almost impossible. Another wall is not level. The painters did a horrible job on the exterior. Paint is all over our pavers and there are some areas that aren't finished off. We love our house but we would not recommend Pulte Homes. The only positive things I have to say about our home is the view, the architect who did a fabulous job utilizing the space, and the flooring. ... More

Lack of appropiate supervision throughout the building process. Several constructions issues associated with finishing work, plumbing problems( Such as pipes making noise), among other concerns.

Attention to detail was lacking, the quality of the materials and workmanship was not those of the price tag of the home.

There are a lot of little quality issues. I felt rushed through and not truly given a punch/quality walk through. Now have a safety issue and rather than discuss the issue with me people just showed up and in a poor attempt to fix without any notification the work was going to be preformed. I think communication has been horrible since we have closed.

We were told our house would have a door from the garage to the back door. It does not. When we asked they stated it was mark off of the plans we signed. Yes marked off AFTER we signed them. They have yet to really attempt to fix this. The workmanship in the house is lacking. There are foot prints in my driveway and metel rhubarb is showing through. They laid my drive way very inefficiently. We cant even get into the third car garage without driving over the sprinker that they set right at that corner. The other houses on the block have a much different angle for their drive way.

Excellent. Satisfactory answers to all question.

The entire process was scattered and unorganized with multiple people not communicating throughout the process which led to ultimately miscalculations and several times being misinformed and ultimately leading to myself and my family being homeless due to errors on their behalf for several days due to the time frame of me receiving Keys being pushed back due to again errors on their behalf. Also this was mainly due to the fact that they waited till the absolute last minute to start qualifying me for my loan. They began working on my loan when both the home I was selling and buying were already in escrow and just a couple of weeks away from when I had to be out. ... More

The mortgage experience was all over the place! Never would I use Pulte lending nor would I recommend them. Buyers beware!

Pulte Mortgage was horrible to work with, Trish was the most miserable condescending person I have ever had to deal with. The Builder side of Pulte was great and the salesman Jeff was great to work with also and the construction manager Michael was very helpful and took care of any issues we had. We will recommend Pulte as a builder but do not use their mortgage company side at all.

Once I bought the home and moved in we feel like we live a nice Resort Community!!… great pool house and well kept so far

After 2 months from the purchase I have no access to the amenities because pulte has not share my information to the HOA. The sales team are not. Interested in the customer after the contract. Ticketing on Customer webpage pending.

Buying this home was So difficult using Pulte Mortgage. We have excellent credit, Zero Debt , a down payment of 34% of a the sales price, and all of our documents in order ( account statements, income statements etc). It would have seemed it should have been easy. It was so difficult, I sent all the documents requested then a different loan processor requested the same info again apparently did not look at the file first. This happened several times. The process was ridiculous. That is the mortgage part, now the house itself. It is ok. On our pre closing walk through the construction manager identified a drainage issue between our home and the neighbors home, he submitted a ticket for repair. More than a month later nothing has been done. I submitted a repair request through the owner portal and was told it isn’t covered. I have since sent a follow up email and the construction manager got involved since it was identified prior to closing however as of yet nothing has been done. I am at this point very disappointed and wondering if this was the right decision to purchase this home. ... More

It took 10 months to move into the house. They lost our paperwork. You get no response from sales leadership. There’s a lack of communication between leadership and their sales personnel. The general manager of the sales in Polo club could give a —— about the customers after she has the sales. You have to remember when you’re buying a Pulte home you’re not buying a custom home so there are flaws and deficiencies in the build. If it wasn’t for one sales person, Britta, I don’t know if where we be today because there is no support and there’s a lof lack of communication on the top. I’m guessing it’ll take me another five or six months to get my dirt and grass, driveway to the house since Pulte doesn’t seem to be customer friendly. In fact on this questionnaire, they have it marked as we purchased the springs home when we purchased the meadows. In fact, I reached out to the vice president along with my wife. His first name is John. He’d never even responded back. They’re all about the numbers not customer service. Just remember that. ... More

Pulte mortgage was a nightmare to work with. They were very slow to respond and kept changing what they wanted/needed. I would NEVEr use Pulte mortgage again. Luckily my loan was already sold to a different bank so hopefully I never have to deal with them again. The townhouse itself is nice. I had a few minor issues after moving in that I ended up having to address on my own because I did not get a response back from the builder even though I emailed him multiple times.

I am very pleased with the final product. However the journey was very unpleasant. My construction manager Dustin was a positive point in the building process. The sales experience was an absolute disappointment. Several bait and switch situations. A verbal agreement/understanding does not benefit you at all. My experience with Pulte definitely has me questioning their integrity...Read and only agree to what is on paper. Even though there are hundreds of papers to sort through, dont docusign the emailed papers until you know exactly what is on the documents. Your prior verbal understanding of an agreement should not deter you from reading/understanding every page....The final product was worth the terrible sales experience. Good luck ... More

My experience with this company was terrible, Tifanie was not doing her job, when it came to responding to emails. The company it self doesn't answer phone put will respond in email right after you call. I am still having issue with my address trying to get my gas turned in my name since June 2025, they have address all wrong no one responded. This is the worse company I ever work with when it comes to purchasing a home. If they give you someone name Tifanie ask for someone else. Taylor the walk through guy was great he gets all 5 stars for me. Mico also gets 5 stars from me. The rest of Pulte get nothing worse experience and to stillness dealing with wrong address trying to get appliance done is crazy. ... More

When I signed my Purchase Agreement for my townhouse, I signed a document that stated Included Features and listed under Exterior it stated that I would receive a “Fully Sodded, Irrigated, Landscaped Yard.” Instead when they installed landscaping half of the front yard contained mulch with plants and the other half and the boulevard was filled in with rocks. When myself and the other neighbors reached out to Pulte regarding this issue, they said the document meant that they put the “hardscape” down so we didn’t have to sod when we closed. Additionally they said they were saving us money in HOA dues from plows tearing up the grass. I spoke to people who do plowing and the person installing our landscaping who all said the rock will cost us just as much to maintain as grass because the rock will be sprayed around the driveway and street when plowed and all of the rock and mulch will need to be filled each year at a cost to the HOA. So now we are left with a front yard full of rocks instead of grass which is an eyesore and a safety hazard to the kids and vehicles in the neighborhood. Additionally, we had an issue with a drain being clogged behind one of the buildings. It remained that way for several months and continued to get worse everytime it rained. It got to be several feet deep and about two buildings long. We notified Pulte repeatedly and they did nothing about it. Finally we involved the city and Pulte pumped “the pond” and cleared the mud out of the drain. We were also told originally that they were going to sod that area when we purchased our townhomes. While the drainage issues were occurring Pulte was telling us that they intended to leave the area as natural vegetation. Meaning it was going to just be a muddy, weedy, mosquito infested slew. When the city was contacted they confirmed that the original plans stated that the area was to be sodded. The work has yet to happen, so we will see. It also took a call to the city to get Pulte to repair an enormous pothole in the street that was causing people to turn into oncoming traffic when turning onto that street to avoid the pothole. The street maintenance is the responsibility of Pulte until construction is complete and it has been turned over to the city. I am enjoying my new townhouse so far on the inside. It has only had a few cosmetic issues and service has been very easy to work with. However, upper management outside of our neighborhood for sales and construction that we tried to find resolution with regarding our exterior issues were horrible and condescending to deal with. I have never seen a rock yard in the state of MN. I feel the look devalues my home,, is a safety issue, and will cost us more money in the long run than if they had just sodded the yard. Had I known they were going to mislead us the way they did, I would have gone with another builder/community. ... More

Horrible experience buying this house. Mortgage and Insurance were absolutely horrible. I think the mortgage part is a complete scam. They took my 20% down payment and sold my mortgage before my first payment. Insurance is still sending me cancellation letter after issuing and canceling my I insurance before I even closed on my home.

I had a horrible experience with both Victoria in the sales office as well as Monica at Pulte mortgage. Victoria was rude and unhelpful and frequently used terms like “breach of contract” as a bully tactic. Monica at Pulte mortgage was often confused and had conflicting information, often calling me when she was trying to call another customer. Even at closing, she incorrectly told me my closing was on hold even though it had been given the clear to close because she had the wrong information. The house is beautiful but the experience with purchasing it was awful and I would not recommend it to anyone. ... More

There are many issues with this home buying experience. First, before we went under contract we were told that the neighborhood would be only homes and that there were not going to be any townhomes built in the neighborhood. We were also told that the area beside the mail boxes was reserved for the construction of a pool with a play area and a splash pad for the children in the neighborhood. Unfortunatley this is not the case because now there is a plan to build roughly 170 townhomes in the front of the neighborhood connected to the neighborhood entrance road and the townhome owners will be granted access to the amenities. Besides the fact of the information being untrue, the infrastructure of the area can barely support its current population, the addition would cause an additional strain. Secondly, the amount of time between the final walk through and closing date are too close to one another which forces poor workmanship issues to not be resolved. There are so many other issues with Pulte's process but we are all intelligent enough to understand cause and effect, and the difference between being legally and morally correct. With that being said i understand the when it relates to profit margins you only have to be legally correct. So, I am going to end my review knowing that this is a formality that will fall on blind eyes and deaf ears but in the slim chance that the opinions of your customers are relevant, i suggest you speak with the other members of this neighbor because the concerns that I have learned about from the other homeowners here have much validity and reflects poorly on Pulte Group and their shareholders ... More

Sales person stopped us from paying earnest and later hiked up the price.

The issue is with your subcontractors. The warranty people are great, the lady who sold the house and the project manager were excellent. but your plumbing people since we moved, are having issues. one of the bills I received from the plumbing was rude. I knew I had to pay it because that problem was not his fault at that time, but the bill stated that "he wasted his time finding a leak) ( 3 hours ). then after that other issues appeared that are plumbing. but today is May 6 and we still dealing with them.

I have bought 3 new homes in the last 15 years and by far this was the worse experience ever. Promises were made to have me rate high but then weren’t even attempted to be kept. A signed contract by Pulte and I was redone removing all incentives less than a week before buying the house (huge red flag). The microwave was broken, made a load sound when turned on, was replaced by a used microwave which is missing parts. Very expensive home, quality of structural is good, but experience leaves a lot to be desired.

Stephanie was our salesperson and her handling of our project left us deeply disappointed and feeling undervalued. She harped on the fact that we would be receiving timely and consistent weekly updates. She even stated that we could choose to be updated via phone call or email. We communicated with her that we would prefer to be updated via email as I was traveling extensively for work and I wanted to ensure that my wife received the same updates so she's in the know and didn't feel like she couldn't make an educated decision without me. Unfortunately, Stephanie was given the incorrect email address for myself. We requested she correct it via phone call, email and I even went physically into the office to get the issue corrected. Unfortunately, that incorrect email address is still attached to Pulte's communication to me therefore our information could very well be compromised. Our build took about 30 weeks. Stephanie sent us a whopping 4 building update emails during that time (one of which had two weeks of updates included and another building update email stating that she would NOT be sending out a weekly update email as she would be out of town). When Stephanie would send out her email updates, it was on Wednesdays towards the end of her work day and she would then be out Thursday and Friday and would be back in the office on Saturday. That being said, if my wife or I had any questions we wouldn't get a response until the following week. We did ask if we could get her to send out her updates earlier on in the week to which we were told "no". Pamela helped us in our Design Center appointment. She was a pleasure and a breath of fresh air to work with. Unfortunately, and to no fault of her own, Pamela's computer crashed towards the end of our appointment and therefore she had to complete our change order the following day without us. I'm unsure if there is a correlation of Pamela's computer going down in our appointment and my wife and I almost not getting to have an electrical appointment but we almost didn't get to have our electrical appointment due to the fact that someone from Pulte informed our realtor that Pulte didn't have on file that we needed one. My wife had to reach out and email Pulte representatives to get clarification that we did, in fact, actually need to have the appointment scheduled. Kolton was our original project manager and we never heard from him other than when I submitted our third party inspection to which he lied about an area that should have been spray sealed green but stated that it was a clear sealant spray paint instead of the green (yet all of the other areas throughout the house were sprayed green). There was an almost immediate change once Dylan and Aaron took over our build as project managers, in the best way. They had great communication with my wife and I and they were very timely with getting things completed. Dylan, Aaron and the construction workers are really the only saving grace through this process. They did a phenomenal job with getting my wife and I through the homestretch. My wife and I never received the first email with this survey in it. My wife reached out to ask for it and Wendy, from the customer call center, stated that it showed in the system that it had already been sent out to me. She then let my wife know that she had to elevate the request for the survey to be re-sent to a manager which took the manager about a week to get to us. ... More