Pulte Homes Reviews

It’s our first time building a home and buying a home. Pulte made it seem so easy and seamless in the beginning. This all changed once production started. We had 2 different realtors from Pulte and 3 different field/construction managers who oversaw our house. We were promised finishing dates and the BEST quality of work. What we received was lies, bad quality of work, and a delay of closing for over a year and an half. We’ve moved in now after being pushed to closed. We missed so many details that we hate to see everyday. Uneven window frames, tile that’s not leveled, bad paint quality, broken/cracked caulking, nails sticking out of our carpet, warped walls, and the list goes on. We’ve called warranty and nothing has come out of it. Still waiting for a call back. Before you buy a home with Pulte think about it first. You might regret it like we did. ... More

Pulte is the absolute worst in customer service and construction. Problem after problem in my “new” home. I could’ve bought a 30 year old home and had less issues. Construction team does bare minimum, I don’t know how they pass inspections. I’m watching other homes around me get built and it’s unbelievable how many corners are cut. Buying this home is the biggest regret of my life, infested with ants that are biting my two year old constantly and Pulte says “there’s nothing we can do about it”. Something they could have done is close the doors and windows during the weeks leading up to closing. Every time I came to see progress, everything was left open. They lie about everything and nobody is ever held accountable. If I weren’t going to lose a ton of money, I would sell this house in a heartbeat. I will NEVER consider buying another Pulte home or recommend them. ... More

No communication, no invitation to see work progress, no follow up. Despite 6 postponements in 2022, all of a sudden a mad rush to close before 12/31 at the cost of cutting corners, sloppy workmanship, unskilled labor. Attribute the lack of quality work to absence of supervision or sub contracting to lowest possible bidder. Things such as cracked tiles, then when replacing tiles, using wrong color grout. Terrible finish work on sheet rock seams and edges. Paint on doorknobs and hinges. Paint spots on brand new appliances and floor. Sloppy finish work on all 5 bathroom cabinets. Wrong touch up paint, using matte where should have been semi-gloss. All 5 toilet seats had blade marks where worker cut through cardboard to remove from packaging. Floor boards in loft completely loose, resulting in removal of carpet to secure and now loose carpet with visible seams. Master bedroom upstairs ceiling joint completely loose, when they tried to repair were unable to screw into ceiling joists leading me to believe that there were no joists in that area. Entire sections of pool area missing sand between pavers. Missing caulk throughout, inside and outside. All in all, sub standard work. The fact that you're asking me for my experience leads me to believe that your company is clueless as to the type of sub standard, unprofessional work being performed by what are obviously unskilled workers. (The young lady attempting to repair sheetrock in upper master bedroom ceiling was about 24 and absolutely clueless as to what she was doing, I saw her!) All of this I observed before closing, I don't want to even think of what is hidden behind the walls, what corners were cut, what shoddy workmanship was performed etc. Sorry, wish I could give better review. ... More

I was super excited when I first saw the house 12 months ago. But once I was in contract, the employees I worked with at the design center were curt, Zach with the financial department out of Colorado is why I didn’t do with Pulte, he was so rude, and after I closed, Pulte fired my point of contact and nearly 5 weeks later I get a response about setting up appointments to work on my punch list. Meanwhile, I have a hole in my ceiling, my banister isn’t secure, my fireplace doesn’t work, and the lights and cabinets aren’t installed according to the design packet, sloppy work all around the house. My walls are covered in blue tape. I want to love this house but this process has been awful. The only thing Pulte has been good at is asking me to rate them so here’s my honest opinion. 0 out of 10 stars. ... More

We have a leak in our ceiling (now with two holes in it), flooring damaged, garage door seal / weather strip damage, interior doors not shutting properly and one whole side of our garage is not powered. Not what you expect when moving into a model when the Pulte sales team worked here every day and had to notice / see all this.

Terrible, construction was delayed and Pulte won’t confirm due date to protect themselves. Still no repair on the defects that was pointed out during the walk through inspection. Overall, the delay that Pulte caused has caused my interest rate to go up.

should have finished the garage.

A completely dysfunctional and incompetent company. Poor management, lack of communications and lack of supervision amongst project managers and their subs and laborers. No quality of work, no craftsmanship and very low quality materials used. Nothing but lip service to the consumer.

Have nothing good to say -- I'd be happy to write a stellar review if anyone followed through and if anyone had a plan to remediate all the issues.

Sales pitch was excellent but after that all that we saw was 1. Poor quality of workmanship 2. Don't care attitude from construction teams and sales team 3. Terrible experience working with Pulte Mortgage (Lied saying they would match the rate but ate up the time for the rate to go up) 4. Did not even care to fix all the issues reported before closing 5. Did not even care to hand over the keys after closing Made us feel that why did we even choose this builder. Regretting till now looking at their worst quality, workmanship and experience with Pulte team. My 2 cents for any buyers in future, DO NOT trust Pulte team as they are one of the biggest builder, do your detailed followup and question them every step of the process (almost every week) make them accountable for issue starting from sales team to construction team & closing team if not you will end up having bad experience for sure. ... More

Delayed by 4 months and then rushed into my home that was less than satisfactory. Have had nothing but issues and it's been a headache trying to get ahold of anyone to get them resolved.

Quality of the construction work is very poor. The house was not built at the luxury home standards. There was mess up in flooring, they dig the concrete in kitchen which left a lot of dust on all appliances and backsplash in kitchen. Painting work is very bad. I don't recommend Pulte homes.

Still dreaming. Quality. Quality. Quality. Still dreaming.

I am not happy with the work ethic or the construction of my new home.

There should be screens on the backyard door. After closing the house, it was promised to be installed, but it has not been installed after 2 months.

I have never had so many problem buying a house and this is not my first time From pulte Morgage to getting things fixed Missing screws It’s been 2 months and I can’t even get my light bulb that the contractor said they where going to place outside Missing outlets and out let’s not working People from pulte promising things and not following thru still waiting for someone to replace window because there’s scratches on it Plants in my front yard that are died Shabby paint job Stuff in my disposal when we move in We ask for touch up paint one person tells us they don’t do that, we ask the painter the say email customer service for touch up paint Toilet not flushing well Contractor said he will be the point of contact, we called him, email and text him no answer Email customer service say they are going to contact us in 2 to 3 days then tell us the person is on vacation and then tell us they have been replaced What is going on ... More

Very Poor Kept tell us one thing and then revised it till it became a 6 month nightmare.

I have purchased several new homes from national builders in FL and in other places. I have never in my life felt so betrayed and completely taken advantage of. In my opinion the quality of the home is terrible, I am embarrassed by it. Sales tells you what you want to hear. Construction promises the world and doesn't deliver then they deny it. Warranty argues every single point to try to get out of doing things the correct way. If you like the sounds of squeaky floors, flashing all over your walls, the most shoddy workmanship that you have seen from top to bottom and then a warranty person trying to intimidate you every time you speak to them then Pulte is for you and you should sign up. Don't take my word for it, ask other Pulte homeowners. I have heard many similar stories to mine from other homeowners. Are there any happy customers?? The worst for me is when you speak to upper management and they do nothing to help with issues that you bring up to them and they take the side of trades and everyone else instead of their customer. You are a number with Pulte and once you close, buckle up and enjoy the adventure because you will need some patience to endure it. ... More

Our house was delayed multiple times. When they finally turned it over to us it was dirty and had tons of issues. Quality is nowhere to be seen. It's like it was put together haphazardly by amateurs. Pulte keeps reassuring us things will be fixed but workers are either inexperienced or don't even show up or cause other issues. It’s been a challenging, traumatic and draining process. We still can't unpack fully, we can't set up our furniture, we can't have family come over, we can't do much of anything coz we are stuck in this mess of a house waiting for repairs. We are hearing from many other Pulte homeowners going through the same horrible experience. ... More

Overall the experience was horrendous from the lack of communication from the sales office to the six different construction managers we had, to the quality of work, and the timeline in which we were guaranteed to close by (which was 9 months off). I would recommend to stay away from this builder overall. The best thing for them was the last construction manager that we got to work with but that eventually got moved to another community. Their lack of professionalism baffles me.

Was very disappointed with Pulte and the whole experience! Pulte mortgage was a joke, the most unprofessional people I have ever dealt with. PGP Title was the same and to add very inept and scary to think how many other mortgages are out there with major errors. After 1 month, NO ONE from Pulte has addressed any concerns OR the major screw ups in construction on my home. No one has even attempted to make anything right!!

Stay away from Pulte. They are only out for the money not to build you a quality house

Watching commercials went with Pulte but it is biggest mistake, i wont recommend Pulte for a new home. First Quality of work is very poor, went with their highest upgrades they offer but it doesnt look like the best. Make sure your house is as you expected at closing once closed that it you are going around them no one to answer. I closed home hoping they will finish all the pending jobs but even after a month still not done and wasting my vacations because they schedule and no one will come. When you close make sure everything is done. Quality is very poor, still my patio sliding door are not working, locked and not able to use or i have to struggle half an hour to open it, cabinets when installed were broken and they said it will be replaced but so far not done so our kitchen is not fully usable even 30 days after closing. They will install one that was different from what you choose, make sure it takencare before closing. otherwise they will say what we choose is discontinued. At design center make sure what you choose and take as many pictures and in writing ask them to show kitchen layout with pictures and if possible add them into agreement otherwise they will mess up and say it is not they offer. Overall it is bad experience. May be it is just for me I dont know ... More

I already left a detailed experience review. Somebody was supposed to follow up, she called me once at the wrong time I scheduled a call with her at a good time for me, she never called at the schedule time and instead called two weeks later at the time I was at work again, I took her phone number to call her back. Called this person 3 times, left 3 voice messages to call me back. Never heard back from her. This sums up pretty much everything. Pulte is the worst builder, worst customer service and worst mortgage service!

They only started to be upfront after surveys were given. We were told originally that our building would be completed in about 8-10 months. It took almost 2 years. The only updates we received were when we reached out. The construction manager (second one that replaced the first one that left the company) was upfront and transparent initially but didn’t correct all the issues brought up at the walk through. Multiple issues with internet (took three weeks because of smashed pipes and needed an electrician that was never provided), tons of cosmetic issues (like an upside down stair rail), exposed live wires from a light that fell and weren’t reached out to until almost a month after closing. I would never ever recommend this builder to anyone. ... More