Pulte Homes Reviews

Staff is friendly and extremely easy to work with!

Pulte Homes are good quality, affordable homes! I love mine and Matt was always available for questions or concerns and if something needed to be fixed he was always on it.

Excellent customer services . Agents Tauna and April was so great every step of the way. We love our new home .

First introduction to sales staff to final delivery of completed product was a pleasant and totally without stress experience

Steven and Kyle have made the process of buying a home easy. They both are very personable and take the time to explain everything . They are both very responsive and willing to assist to resolve any items/issues needed. I have purchased homes before, and this has been the best so far!

Pulte builds a SOLID structure. The quality of the inside craftsmanship is more like I’m moving into a remodeled home. Or let me put it this way, when I buy a new car I expect a NEW CAR, without a scratch on it. Or I bought my home based on the Model home. Pulte would never sell homes based on the craftsmanship of my home. The paint job is horrible, clumps of paint, heavy brush strokes, uneven walls, the baseboards (not wood but MDF Cardboard) are grainy, spray painted the dirt on the floor onto the baseboards. The paint on the cabinets was poor, the floors had paint splatters that took me a day to take off, the front and door to garage have/had gaps to the outside, our bathroom door was crooked, we realized the door casing was put up crooked and most of the doors were sanded poorly-painted the spot only causing flashing, the doors at the hinges are scuffed to the point that the particle board was exposed and painting it will leave rough marks, grout missing from tile in shower, grout not cleaned after grout, backsplash tile under cabinet not finished off, i was told that is how PULTE finishes it’s tile. So I went to the Model home and took pictures...modeled backsplash finished flawlessly, I have jagged unfinished edges...I can send pictures. Sorry you don’t make provision for pictures to be published. We had human waste in 2 places, quest bedroom and master bath and, cousins (who does not work for PULTE) had to stop the tile people from tiling over the human waste that could have been a health issue. Easy fix has to be brought to the attention several times. The expensive zero corner doors are ruined inside and outside by tile installation and stucco installation, and it can’t be cleaned off because it will oxidize the aluminum and rust, The front door lock did not work with the Smart home system we bought, took weeks before I could get it replaced by the Warranty office. And good luck with the Warranty office, they say one thing and do nothing. Contractors are working for a check, they don’t care how it looks, it’s not their money. There are so many homes going up they have to rush through the home. Very poor craftsmanship at least in my home and the home of my neighbors. ... More

Here’s our story of what we are still dealing with. Anyhow, 3 days before our final Walk through I decided to come by the house to do a walk through by myself. The night before we have some rain, but I was still very surprised when I walked in to see water leaking from my downstairs bathroom into the front door foyer. Obviously I called my super and he got on it right away. We were told the cleaning and remediation process would take about 9 days. They put us up in a hotel for those days, then we were given the new date to our closing. We did the final walk through, water issues was fixed, so we thought. Doing the walk through the quality of the build just seemed cheap. Paint job was not perfect, seemed rushed. Dry wall was uneven, paint spots over our wood floors, dings here and there, baseboards seemed rushed, dirty finger prints on our ceiling and things like that. Our super said he would have that fixed, and most were fixed the following week. Now fast forward to last week (1 month living in our new home) it rains again, and what happens again? Yep, you guessed it. Same leak, in the bathrooms, in the same spot. The roof was NEVER fixed. They roof company came and patched it, the roofers came back a week later and found 4 more holes in the roof. All were patched, the bathroom had to have the ceiling removed and replaced with new dry wall. Two weeks later, our bathroom has not been painted and still a mess. I say all of that, to say this. I will think twice next time I plan on building a house through Pulte. Not shunning them forever, yet, but will definitely think it over twice. Ps. I think their issues is the subs they use to build their house. They can give a rats butt on the quality of work they do. My house was built in the Cadence community in Mesa, AZ. ... More

Smooth process.

The homes are designed for the families of today. A lot of useful space but not too big. People love our community very quiet and clean.

Most expensive tract house we’ve purchased. We’ve dealt with four other tract builders. By far our experience with Pulte has been the most disappointing of them all!

This is our second new home build (1997 and 2019). We built an "Ascend" model home with Pulte and moved into our new home in early October. The construction and layout are awesome. Pulte has taken convenience into consideration in their home designs. The upgrades are a bit pricy from our taste but have been well worth it.

This house is the 3rd house my wife and I built in the past 14 years and this has been by far the easiest, best experience out of all. Our CM was super responsive. He and I spoke almost every day during which time he kept me informed of the timeline, the process and answered all our questions. I visited the job site every day, sometimes twice and many times I would see our CM (Branden) in the area and stop and speak with him. He was always available and willing to talk for a bit and answer our questions and concerns. We trusted him and Pulte with our home build and we are more than happy with the outcome. Wonderful experience and great job. ... More

Tract built home with little or no flexibility.

I would check seals around the garage, windows, and sliding doors.

We feel it is a good buy though we might have played more. Customer service is great.

We started our build this summer, 2019, and it couldn't have gone smoother. There are always hiccups when building a home, the question is: HOW WELL ARE THE DEALT WITH WHEN THEY ARISE? Pulte takes care of their clients. Mistakes happen and if you think they don't, you shouldn't build. If you want to build Pulte is an excellent company to work with. I applaud their timeliness in responding to issues. All issues were handled withing 1-2 days (including the weekends). It is not possible for me to honestly give any sort of negative feed back. Your mileage may vary, but my experience with Pulte was TOP NOTCH. ... More

Overall experience with Pulte Homes are very pleasant and professional. Pulte's salesperson, construction manager, loan coordinator, closing team were very friendly to work with and prompt in responses.

Great home building process, field manager helped with any questions and kept us inform es throughout the building process

I had multiple issues from the time of setting mortgage with Pulte to problems with the home. we had issues with the tiles broken || Laundry room did not have space for dryer (poor planning) || Cabinets cracking || Doors were not sealed correctly and made squeaking sounds. || My laws was damaged by the construction workers || The water lines were broken and leaked waters|| the walls are not build in straight line hmm and i can go on and on || more than half of the issues is still not fixed.

excellent quality and service

Very happy w quality and services provided by Pulte

LOVED my salesperson, Carlton! He guided me and explained things each step of the way. Although the backyards here are small, it turns out that means there's less work to maintain them. The base price is builder-grade materials however you can upgrade to make it semi-custom. Glad to be in North Austin close to Round Rock and shopping while still enjoying a small-town feel.

I loved the house since the day I saw the model! Now that I have my own y love it even more, some of the issues it had when we moved in were taken care of almost immediately. The builders were always very kind and responsible.

If you are a first time home buyer Pulte is excellent and informal.

We thought building a new home was going to be hard. Pulte made it easy. The overall initial purchase and builder options were easy. The design center was amazing - we were able to get our dream home picked out in 2 trips and 8 hours! Our supervisor kept us in the loop during every part of the build, with photos and email updates. He even walked us through the house multiple times pointing out some of the key build aspects of the house. When we caught problems during the build - one email and they were taken care of. The final signing and walkthrough was easy! Overall - we would build with Pulte again! But hoping we stay in our dream house for a long tome! ... More