Pulte Homes Reviews

Bought a home, before closing everyone node their heads and after closing no one responding.

Don't BUY!!!! Very poor quality and they don't care. They promise the world and nothing but problems. Still waiting for things to get fixed.....no follow up on anything. I upgraded everything and the upgrades are cheap!!!!!! I can't imagine how cheap the standard items are. NOT WORTH THE COST AT ALL!!!!!!!!!

In my life I did big mistake. I buy Pulte home

Pulte is clearly a quantity, not quality type company. Our home in Wild Blue was a JOKE. Justin forced us to close without mirrors or glass in the bathrooms. The entire house is full of nicks in the walls, unfinished trim work, paint on everything (not just the walls). It is the epitome of sloppy. Getting someone to care once you’ve closed - nearly impossible, unless you make your way up the chain to superiors. Justin must have mentioned his “survey” ten times insisting he didn’t want to lose his #1 spot. While Justin is a nice guy, the only reason he is #1 is because he asks you to do the survey well in advance of completion of your home, before the home is complete and before buyers can take a good look. Despite being in the position for a significant amount of time, Justin apparently forgot that we were to do a quality walk-thru before and after we closed. THIS DID NOT HAPPEN which lead us to the most frustrating, gut-wrenching, disappointing feeling after we closed. We had to BEG them to take care of some of the sloppy workmanship, even our doorbell was on crooked. Not once did Pulte offer any apologies or compensation for our troubles. They truly do not care. I will NEVER build or purchase another home with Pulte. ... More

The builder is responsive. However, he does not follow through with his promises. We always had to remind him to take care of small issues. The craftmanship is very bad. It is a $550,000 home but feels like a $200K home. I would not recommend anyone to buy any home from Pulte. Huge regret.

None of the tiles are levelled- Pulte says this is normal. None of my furniture stay levelled. Walls are not laid straight. Doors does not latch properly, painting not uniform, drywall already having cracks, walls already shaking after one month of closing. There are 30+ issues. Builders just want to close before all proper quality checks are done and forget about it. Field Manager is always in rush to go through inspections with you. To fix the issue, you need to go with their schedule and wait for two weeks upto month. When they come to fix it, is not good and have to redo it or, they simply say this is how it is. I had purchased other home from Century Builder. Compared to that I am not happy with quality and workmanship. Lets see how structure works. ... More

Poorly built home, no quality control.

Overall experience was terrible. It starts with Sales doing a poor job helping you through the many options. Then it continues with promises from both Sales and the Construction making promises that are never kept. The contracts are written to steer you to use Pulte Mortgage, who is non-responsive unless they want something. Communication is very poor throughout the process. Then to top it off, when you finally get to the ‘Celebration’ phase of the process, the quality of the house they built is not very good. In true Pulte fashion, the final walk through is setup 90 minutes before closing, so you get rushed and miss many of the shoddy items until later. They got our money, but do yourself a favor and avoid any Pulte built homes. ... More

Shawty cheap work! I’m disgusted at the amount of money I paid and the lack of care that went into my house. Can’t get anyone to fix anything properly after several attempts and work orders. Buyers beware!!!

There were a lot of issues with the new townhouse that we recently purchased from Pulte. There is a lot of unfinished work. When we report an issue in the construction, there is no response. The painting on the wall and windows are shabby. A deadbolt lock is forgotten to be installed, and another one can't be used as the latch and the hole are not aligned. And many more. When we report the issues on the Pulte website, no response. We bought this townhouse for location. In the future, recommend staying away from Pulte.

By far the worst experience I’ve had with Pulte buying a brand new home, They over promised and under delivered on completion date, they can’t be trusted make sure to read the contract over and over again, they can change your material options after you signed the contract and there will be nothing you can do about it! They also don’t communicate with you so your always finding yourself reaching out to them.

For me any stars!!!!! I hope that any family will go through something like this again. My family and I decided to invest in our first home and we were very excited that we had found the perfect community. We are first buyers and we thought that they would take us by the hand throughout the process from the financing until the closing. To our surprise it was not. When the day of closing finally approached, we went to see our house and it was totally incomplete. the housework they did was of poor quality and many things were incomplete. Until today I am trying to fix all the things that are missing in my home. The process with the guarantee has been a terrible one and worst customer service. Not to mention that the builder who was supposed to be responsible for fixing all the mistakes and incomplete things resigned and there is another one that is worse than the previous one. I don’t not recommend buy a home with them and especially if it is a house that is not ready to live in. ... More

This experience has been absolutely terrible. The day that we closed on our house there was trash all over the front yard and brought the issue up to our project manager. The issue was never fixed and on top of that the walk through of the house before close, the house was not even cleaned. Drywall dust, paint splatters and trash was all through out the house. Our close date was pushed 3 different times and when we talked with the pulte agent they promised a ver specific close date. This date was critical for our family because I was getting out of the military and we needed to have an address established to adopt a little boy. The finish work inside the house is absolutely horrible, and being in construction management, literally the worst drywall finishing I have ever seen. There were lights in the house wired wrong and wouldn’t work, the drying machine outlet kept tripping itself, the fan in the bathroom didn’t work, brick veneer was falling off the front of the house, bathroom faucet was constantly leaking, shower pan had a hole in it, broken 2x4 holding up the roof, and much more. Never again would I buy a pulte home or recommend it to anyone. ... More

Worse buying experience. Closed on our contract over a year ago, our house was one of the last one to get done in our neighborhood. For many months we were told a different estimate completion date that was moved every time we didn’t meet it. Communication was poor, finally when we had what I thought it was a set date and had everything ready with the lender they missed it again making us lose a very good interest rate. There’s no accountability, people don’t answer calls, or respond to emails. Finally, after we were scheduled for closing, things started to get rushed. Lots of items missing, poor workmanship. Tons of items were left done improperly, paint job was poor, our quartz is already chipping, tile has cracks, stains all over the tile from the messy job from painting, staples were visibly poking on our stairs carpet, I could go on and on. This is not the first time we build a brand new house and NO this is not how the experience should be, and don’t blame it on COVID. This is just people don’t giving a bleep about the building of your house. ... More

Never ever with Pulte again.

Seeing many bothering issues in the house . And team is not responding.

Workmanship was horrible! Office customer service was not good! Was told we were buying certain options later to find out towards the end when they were putting materials into the house that tons of options changed and wasn’t updated to us the homebuyers. Carpet was dirty with stains and not takes down in lots of areas of the house. Under the carpet was not cleaned and you can fell it everywhere when you walk in the carpet. The paint was horrible. The house was not cleaned and the painters painted all over the dirt and it looks horrible. Lots of areas were not caulked. The master tub had a huge crack/ hole and was only repaired not replaced. Horrible experience. ... More

I think the stars speak for my experience.

We closed on our home at the end of June after almost 14 months of waiting. During our walk through several days prior to closing, all items that we could readily see that needed repair were noted and "blue taped". On the day of closing, we were given our keys and told that all of the items that had been listed were either done, or would be done as soon as possible. Those items noted at walk through, but not done were damaged kitchen cabinets, including doors that were on order because they had a whole in the front of them, chipped cultured marble bathroom countertop, an outdoor light fixture not attached to the house and a cracked driveway. When we contacted Pulte Customer Care, we were told to submit a list of problems via email. We received a standard "auto" reply that they were busy and our issues would be addressed as soon as possible. We received no communication from Pulte Customer Care, so after 30 more days, we contacted them and were told that Pulte no longer did repairs at 30 days, it was now a 1 year wait. So much for Pulte "Customer Care". ... More

Pulte needs to control their vendors quality! Painters did poor job! Used very thin layers of paint and we can see the blue mark up to be painted again. Electrical vendor damage our upgrade trim but decided to caulk the trim instead of replacing it. Carpenter didn’t smooth out the trim and used the rough side as the face. Electrical vendor will cancel your warranty for simply switching out the switch unless your goes through them for a “small fee”. I will never build with Pulte again.

Company wouldn’t listen to our concerns, eventually leading to a basement that’s flooded twice, once after we closed and moved in. List of things that still haven’t been done in almost 2 months of occupancy. Broken promises the entire way.

House sold way over price, have to sell for a loss. Quality is bad, gave house with torn carpet and broken windows. Then asks for a review and refuses to publish as it deters business. Good for you pulte, I’ll write a review somewhere else. Thanks for the trash house that’s underwater now. Oh and thanks for the dangerous living conditions for $1.4m. Love being scared to open my door due to pitbull

There is a limit in these reviews so I can't even list all of the issues that have come up. The quality of the trades they outsource are horrible. They are backed up and were still building the home and had not even finished many areas when we closed. Stains on the driveway, trash everywhere in the garage and yard at closing, appliances not in, took months just to get approval to start drywall, a closet wasn't even painted a month after closing, shutters weren't on the home until after closing, the floorplan sucks so bad that we are ripping out walls before even moving in, basements were offered for some homes but not others, the "3rd car garage" can't fit even a midsize car because it is shorter so you would have to crawl across the hood to get into the house, stains in the showers of both bathrooms that 3 cleaning companies couldn't remove, there is virtually no storage anywhere, We paid for every upgrade and every premium and yet it is still built to the quality of a home half the price. Talked to at least 6 neighbors and ALL 6 had issues - some even worse. Water heater burnt out 48 hours after moving in, water leaks in the wall less than a month after closing, windows not even being caulked all the way (we have the same problem), no caulking around the gas and water lines outside, chips in walls, it is literally hard to even remember all of the issues. We had 3 different field managers during the process as Pulte keeps moving them to other communities. This is the worst home building experience ever. I wouldn't recommend Pulte to anyone, ever. And certainly not for the price they charge. It is amazing that the city hasn't pulled their building permits yet. There is no way many of these homes should have received a certificate of occupancy. ... More

PULTE dropped the ball and almost every single part of the process of us buying our house from the first conversation to the 30 day inspection after we moved in. Sales people didn’t communicate deadlines and we were left without structural options we said we wanted. Mortgage company is arguably the worst customer service I’ve ever had ANYWHERE in my entire life. They consistently lost our documents and made us resubmit them, changed things at the last second without communicating to us, and dragged a 1 month process out for 9 months. Craftsmanship was subpar also. Cabinets hung crooked, electrical outlets not straight, holes in the drywall, cracks in the baseboards, unpainted baseboards, broken window. All these things should have been discovered by our construction manager when he did a walkthrough and fixed when we did our walkthrough before moving in but only 2 of the 10 issues we outlined in our walkthrough were actually corrected. PULTE consistently blamed the pandemic and the laborers they hired and never took responsibility for their poor work in every single step of this process. If this ever gets posted and you are reading it do yourself a favor and look somewhere else. We were warned before we started the process and we didn’t listen. Don’t be like us! ... More

We have been ignored post move-in. Do not respond for requests to complete work. Terrible organization.